betviro.com

CRM Bonus Manager (iGaming – Casino & Sports)

We’re looking for a Bonus Strategy Manager to own the strategy and execution of bonus mechanics across Casino and Sports, driving player retention, deposit activity, and LTV.
 

Responsibilities

• Build and manage bonus strategies by GEO, segments, and lifecycle stages.
• Plan and launch seasonal and event-based bonus campaigns.
• Coordinate with CRM, Product, and GEO teams to execute bonus flows.
• Validate bonus settings (limits, wagering, GEO rules).
• Analyze performance, optimize ROI, run A/B tests.
• Create personalized bonus packages for VIP players.

Requirements

• 1–2 years of experience in iGaming (Casino/Sports).
• Understanding of gaming mechanics, FS providers, and sports betting basics.
• Strong analytical skills; ability to calculate bonus cost & ROI.
• Experience with CRM and analytical tools.
• Detail-oriented, fast-paced, structured.

We offer

• Remote work
• Flexible schedule
• 21 days paid leave

We are looking for a skilled Digital Designer to work on landing pages, promo pages, and advertising creatives. You will play a key role in strengthening brand visual communication and improving the user experience across digital channels.
 

Responsibilities

• Design and develop landing pages and promotional pages
• Create and evolve advertising creatives:
  • Banners for digital channels and affiliate marketing
  • Short videos and animated formats
  • Adapt visuals for different platforms and GEOs
• Strengthen and develop brand visual communication:
  • Work with brand guidelines and visual principles
  • Improve the quality of existing design materials
• Participate in UX improvements of the company’s website
• Collaborate closely with the Design Lead and Marketing team

Requirements

Tools

• Figma (components, auto layouts, libraries)
• Adobe Photoshop, Illustrator, After Effects
• Experience using AI / neural tools for design workflows

Digital Design Skills

• Strong foundation in digital design
• Typography, composition, and visual hierarchy
• Ability to work with accents and visual focus

Portfolio

• Landing pages and/or websites
• Brand materials (banners, short promotional videos)

Nice to Have

• Experience in developing brand books and design systems
• Background in iGaming, fintech, or other high-risk digital industries

Soft Skills

• High level of autonomy and ownership of results
• Ability to manage tasks end-to-end without constant supervision
• Mature approach to feedback:
  • Calm attitude to comments
  • Willingness to iterate and improve without defensiveness
• Strong sense of visual quality and professional standards
• Critical self-review and attention to detail
• Structured thinking and prioritization skills
• Strong time management and respect for deadlines
• Team-oriented mindset and respect for established processes

What’s Important for This Role

• Proactive mindset and willingness to suggest improvements and ideas
• Ability to work in a fast-paced, dynamic environment
• Readiness for quick iterations without sacrificing quality
• Clear and professional communication skills

What We Offer

• Fully remote work
• Flexible working schedule
• 21 days of paid leave

Retention & Bonus Specialist (iGaming)

About the Role
 

We are looking for a Retention & Bonus Specialist to manage bonus mechanics within an iGaming project.
This role focuses on execution, calculations, and optimization of bonus campaigns in close collaboration with analytics, marketing, and product teams.

You will not just launch promotions, but work with bonus economics, analyze results, and help improve retention performance.
 

Responsibilities

• Set up and manage bonus campaigns across CRM, retention, VIP, and affiliate channels
• Calculate and monitor bonus cost based on predefined frameworks (GGR / NGR)
• Support bonus budgeting and help prevent overspending
• Optimize bonuses for:
  • First-time deposits (FTD)
  • Retention and reactivation
  • VIP and segmented player groups
• Work with loot boxes, cashback, free bets, and custom promo mechanics
• Prepare requirements and requests for the analytics team
• Analyze campaign results and provide clear insights and recommendations
• Collaborate with CRM, marketing, product, and support teams

Requirements

• 2+ years of experience in iGaming retention / bonus / CRM roles
• Solid understanding of:
  • Bonus mechanics and wagering logic
  • Bonus cost basics and impact on NGR
• Ability to work with numbers and interpret performance metrics
• Experience working with analytics dashboards and reports
• Strong attention to detail and structured thinking
• Responsible, proactive, and able to work independently

Nice to Have

• Experience with VIP bonuses and segmented retention strategies
• Understanding of affiliate traffic incentives
• Experience working with sportbook bonuses
• Background in fast-paced or high-risk digital environments

What We Offer

• Remote work
• Flexible working hours
• Direct impact on product and retention performance
• Collaborative and transparent team environment

Senior VIP Manager (iGaming)
 

Role Overview

We are looking for a Senior VIP Manager to own and scale our VIP player strategy. This is a senior-level role with full responsibility for VIP segmentation, retention economics, LTV growth, and risk control across multiple GEOs. The role goes beyond operational VIP management and focuses on strategic decision-making based on data.
 

Key Responsibilities

• Own VIP segmentation strategy based on deposits, activity, and player value (LTV/LTV+).
• Design, maintain, and optimize VIP grading systems and personalized offers.
• Manage VIP bonus costs as part of overall LTV and margin optimization.
• Build and optimize VIP funnels: onboarding, retention, reactivation, and churn prevention.
• Launch and manage VIP communications via CRM channels (Email, Push, Telegram, etc.).
• Analyze VIP player behavior, cohorts, and segment performance.
• Prepare regular reports on VIP MAU, deposits, GGR, and NGR.
• Identify and mitigate fraud risks related to VIP traffic and bonuses.
• Contribute to loyalty program development and long-term VIP strategy.
• Collaborate with other VIP Managers and cross-functional teams (CRM, Product, Analytics, Risk).
• Participate in strategic planning for VIP player base growth across GEOs.

Requirements

• 2+ years of experience in VIP management at a senior level.
• Strong background in iGaming / Betting / Online Casino (1xBet platform experience is a plus).
• Proven experience working with VIP players across multiple GEOs.
• Deep understanding of retention mechanics, LTV, bonus cost economics, and margin impact.
• Hands-on experience with B2B iGaming CRM platforms.
• Strong analytical skills: cohort analysis, segment-based unit economics.
• Experience with BI tools / Google Analytics.
• Advanced Excel / Google Sheets skills.
• Jira / Confluence experience.
• Knowledge of VIP fraud risks and traffic quality.
• Data-driven decision-making mindset.
• English — B2+ (C1 preferred).

Soft Skills

• High level of autonomy and ownership.
• Strong communication and empathy when working with demanding VIP clients.
• Strategic thinking combined with attention to detail.
• Ability to coordinate with other senior stakeholders and VIP managers.
• Strong sense of responsibility for results and business impact.

What We Offer

• Fully remote work.
• Flexible schedule.
• 21 days of paid leave.

About the Role

We are looking for a Payments Support Specialist to handle payment-related inquiries and ensure smooth interaction between users, payment providers, and internal teams. This role focuses on operational support, ticket management, and maintaining high service standards across payment flows.
 

Responsibilities

• Handle payment-related requests via chat and Jira
• Manage support tickets according to the established flow: registration, processing, escalation, and closure
• Assist users with deposits, withdrawals, transaction statuses, and payment confirmations
• Investigate failed, delayed, or disputed transactions
• Escalate technical or complex payment cases to relevant teams (Payments, Finance, Risk, Platform, regional units)
• Maintain the company’s Tone of Voice in all communications
• Log requests, track ticket statuses, and document resolutions
• Collaborate closely with internal teams (Payments, Finance, Risk, Support, Product)
• Ensure accuracy of payment operations and compliance with SLA response times

Requirements

• Basic understanding of support operations in iGaming, Gambling, or Fintech
• Experience in customer or payment-related support (support agent, operator, account manager)
• Understanding of payment flows: deposit → processing → confirmation / withdrawal → verification → payout
• Knowledge of the ticket lifecycle: request → processing → escalation → closure
• Ability to handle high volumes of inquiries and structure information effectively

Tools

• Jira (ticket creation, processing, and closure)
• Slack or internal messengers for team communication
• Google Sheets / Excel (reports, logs, reconciliations)
• CRM systems, chats, or Telegram for user communication

Nice to Have

• Experience working with payment providers (PSPs) or transaction monitoring
• Familiarity with fraud prevention or risk-related cases
• High level of self-organization and stress resistance
• Strong attention to detail and accuracy when working with financial data
• Customer-oriented mindset and clear communication skills
• Fast learner with adaptability to new tools and payment processes
• Proactive approach and willingness to improve support workflows

What We Offer

• Fully remote work
• 21 days of paid leave