BETER

BETER is a rapidly growing product company. We create competitive content supplemented with analytics. For more than 5 years, we have been organizing sports tournaments, broadcasts, and developing our own sports community. We hold 45+ thousand events per month in esports and classic sports. BETER products are known all over the world — our content is represented in 150+ countries.
Our current partners are the world’s most famous trading giants.
 

BETER is looking for a Technical Support Engineer to help clients and teams resolve technical issues and ensure smooth system operation. If you enjoy troubleshooting, problem-solving, and keeping systems running flawlessly, this role is for you.

Responsibilities:

• Providing technical support to company employees and clients through Jira Service Desk.
• Performing a variety of tasks, from software updates to event organization, as well as participating in the implementation and optimization of internal processes.
• Installing, configuring, and regularly maintaining equipment for employees, which includes working with various types of software and hardware.
• Conducting training sessions for new employees and providing technical consultations to clients and staff regarding software and hardware.
• Supporting innovative solutions and implementing them into the company's infrastructure. Providing technical support to clients and resolving issues.
   

Requirements:

• At least one year of experience in technical support.
• Knowledge of operating systems (Windows, Linux, macOS) and office suites (Microsoft Office, Google Workspace).
• Understanding the principles of computers, servers, and network equipment, and the ability to diagnose and fix hardware issues.
• Knowledge of basic network concepts (TCP/IP, DNS, DHCP) and experience with VPN and other network technologies.
• Scripting and automation skills (e.g., Python, Bash) are a plus.
• Written English skills sufficient for correspondence. Spoken English is not required.
• Broadcast support, vMix user.
   

Soft Skills:

• Ability to effectively communicate with clients and colleagues, explain technical terms in simple language, and actively listen.
• Analytical thinking, creativity in finding solutions, and the ability to quickly adapt to new challenges.
• Ability to handle numerous tasks, prioritize them, and meet deadlines.
• Ability to work in a team, share knowledge and experience, support and help colleagues, and be open to feedback.
• Diligence in working with technical information, completing tasks accurately, and preparing reports.
   

We offer:
 

• Work schedule: Monday to Friday, 8-hour workday from the office.
• Competitive and timely payment for services.
• Paid vacation: 20 working days per year.
• Personal Time.
• Paid sick leave.

BETER is a rapidly growing product company. We create competitive content supplemented with analytics. For more than 5 years, we have been organizing sports tournaments, broadcasts, and developing our own sports community. We hold 45+ thousand events per month in esports and classic sports. BETER products are known all over the world - our content is represented in 150+ countries.
Our current partners are the world’s most famous trading giants.

Now we are looking for an HR Business Partner to drive and implement the people strategy in close collaboration with business leaders. If you enjoy partnering with managers, shaping organizational culture, supporting team growth, improving HR processes, and acting as a trusted advisor, then this position is for you.

Responsibilities:

• Partner closely with business leaders to support effective people management aligned with business goals.
• Act as a trusted advisor to leaders on people, organizational, and leadership topics.
• Develop a strong understanding of the business and translate its needs into practical HR solutions.
• Support organizational design, workforce planning, staffing, and succession planning.
• Drive talent management activities, including onboarding of key and leadership hires.
• Support and develop key talent to ensure continuity in critical roles.
• Lead employee engagement, retention, and recognition initiatives.
• Facilitate feedback, engagement, and organizational health initiatives.
• Handle complex employee relations cases and support leaders in challenging situations.
• Analyze people data and provide insights to support decision-making.

Requirements:

• 5+ years of experience in HR Business Partner, People Partner, or similar roles in mid-size or large organizations.
• Experience working closely with business leaders and supporting them on people and organizational topics.
• Practical, hands-on knowledge of core HR areas, including employee relations, performance, talent, and retention.
• Ability to understand business context and translate business needs into practical people solutions.
• Experience handling sensitive employee relations cases with professionalism and sound judgment.
• Strong communication and stakeholder management skills.
• Comfortable working with people data to identify trends, risks, and improvement opportunities.
• Ability to balance day-to-day HR support with longer-term people and organizational priorities.
• Upper-Intermediate (B2+) or higher English, written and spoken.

We offer:

• Flexible work schedule.
• Paid sick leave.
• 20 working days of paid vacation.
• Competitive and timely payment for services.
• Personal mentoring and coaching.
• Team building and corporate events.
• Paid child care leave.