BetCare

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor, Team Leader, Quality Assurance, or VIP Manager.
• Experience with SoftSwiss and/or TMA platforms and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are seeking a highly motivated and organized Project/Account Manager with at least an Upper-Intermediate level of English proficiency and a minimum of 2 years of proven experience in a similar role. In this role, you will oversee our Customer Service Team, coordinate and communicate with clients and brands, collaborate with supervisors and team leaders to maintain top service levels, onboard team members for new projects, and handle planning, reporting, and quality assurance.

The ideal candidate has a proven track record in a similar role, excellent communication and leadership skills, and a strong customer-focused mentality. A degree in project management or business administration, along with previous experience in the IGaming niche is preferred.

We value: respect, transparency, commitment, responsibility, and attention to detail.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Lead and coordinate the Customer Support and Sales teams.
• Ensure high-quality customer service and outsourced services.
• Manage communication with clients to ensure their satisfaction.
• Set tasks for the team, conduct Performance Reviews, and monitor performance.
• Establish KPIs and develop incentive schemes for the team.
• Analyze and improve current processes to enhance efficiency.
• Train and develop team members.
• Prepare reports on team performance and provided services for management.
• Create and manage work schedules for the Customer Support teams to ensure optimal coverage and efficiency.
• Create and send monthly performance and activity reports to our clients, ensuring clear communication of team achievements and areas for improvement.

A FEW MUSTS ❗

• Proven experience of at least 2 years in a comparable position (Project Manager or Team Leader).
• Be fluent in written and spoken English (this is the official office language).
• Be interested in iGaming and increasing your tech knowledge.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet-friendly 🐶).
• Comprehensive onboarding program, which will help you to facilitate your seamless integration into projects and enhance your adoption of best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", apply here!

ABOUT US 💫

VipStake is a cutting-edge platform that reviews and aggregates the best VIP programs in iGaming, offering premium players exclusive opportunities and a personal concierge service.

WHO WE ARE LOOKING FOR 😎

We are seeking a highly motivated and organized Product Marketing Manager with at least an Upper-Intermediate level of English proficiency and a minimum of 2 years of proven experience in a similar role in IGaming. In this role, you will develop a market-leading product VipStake by effectively managing, analyzing, implementing new features, and attracting a new audience.

The position offers an exciting opportunity for candidates to work on an ambitious project and product unparalleled in the iGaming market. It has already received glowing praise from numerous industry leaders, making it a unique and rewarding challenge for those looking to leave their mark on the industry.

The ideal candidate has a proven track record in a similar role, a deep understanding of product management principles and excellent communication and strategic thinking skills.       Successful experience launching products from scratch and experience in Marketing would be a plus.

MAIN RESPONSIBILITIES 🦾

• Develop and implement the product development strategy.
• Manage the product lifecycle from concept to launch.
• Conduct market research, analyze competitors, and identify trends.
• Coordinate the work of developers, designers, and marketers.
• Develop and implement features to enhance user experience.
• Create and maintain the product roadmap, ensuring deadlines are met.
• Perform product testing and gather user feedback.
• Track and analyze key product metrics (DAU, MAU, ARPU, etc.).
• Collaborate with the marketing team to attract and retain users.
   

A FEW MUSTS ❗

• At least 2 years of experience as a product manager in iGaming.
• Deep understanding of product management principles.
• At least Upper-Intermediate English level (both spoken and written).
• Proficiency in analytical tools (Google Analytic  etc.).
• Knowledge of development methodologies (Agile, Scrum).
• Ability to create and manage a product roadmap.
• Experience working with product KPIs and metrics.

WHAT WE OFFER 💎
 

• Fully remote work. In case you are Lviv based — ability to attend the office (which is absolutely pet friendly 🐶);
• Flexible schedule - we focus on the results, not the hours; 
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves;
• Presents and bonuses from the company;
• Culture of feedback and direct interaction with top management;

We value: respect, transparency, commitment, responsibility, attention to detail, and fun.

We despise: dishonesty in any form, exaggerated snobbism, and unprofessional work ethics.

Can you relate to this? If your answer is "Hell Yes", apply now and let's take this industry by storm. 🚀