BetCare

WHO WE ARE 💫

Hi, we’re BetCare.

We are an outsourcing company specializing in multilingual customer support services within the iGaming industry. We provide comprehensive customer care solutions with a strong focus on sales performance, player conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Customer Service Agent with at least Upper-Intermediate level of English language to join our international team and add more diversity into the mix.

In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?

We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).
• To report on common issues and flag anything urgent.
• To approach customers proactively about select promotions.
• To support with some translations as our "go-to" native speaker.

A FEW MUSTS ❗

• Fluent English - at least Upper-Intermediate (B2), both written and spoken. 
• Have at least 6 months of experience in customer support or in a role involving ongoing written communication in English in chat support.
• Demonstrate strong communication skills and confidently handle customer inquiries and complaints in a polite, professional, and timely manner.
• Show attentiveness, persistence, and a strong client-oriented mindset.
• Adapt quickly to changes, maintain a strong work ethic, and thrive in a fast-paced, dynamic environment.
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be ready to work different shifts: our Customer Support Department operates 24/7 (three shifts — morning 7:00—15:00, day 15:00—23:00, and night 23:00—7:00 UA time). Be prepared to have three night shifts per week (out of five working days).

WHAT WE OFFER 💎

• Remote work format — the ability to attend the office in case you are Lviv-based, in the city center (which is absolutely pet-friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor or Team Leader.
• Experience with SoftSwiss and/or TMA platforms and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are seeking a highly motivated and organized Customer Support Project Coordinator with at least an Upper-Intermediate level of English proficiency and a minimum of 2 years of proven experience in a similar role. In this role, you will oversee our Customer Service Team, coordinate and communicate with clients and brands, collaborate with supervisors and team leaders to maintain top service levels, onboard team members for new projects, and handle planning, reporting, and quality assurance.

The ideal candidate has a proven track record in a similar role, excellent communication and leadership skills, and a strong customer-focused mentality. A degree in project management or business administration, along with previous experience in the IGaming niche, is preferred.

We value: respect, transparency, commitment, responsibility, and attention to detail.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Lead and coordinate the Customer Support team.
• Ensure high-quality customer service and outsourced services.
• Manage communication with clients to ensure their satisfaction.
• Monitor the performance of the customer-support team.
• Analyze and improve current processes to enhance efficiency.
• Train and develop team members.
• Prepare reports on team performance and provide services for management.
• Create and send monthly performance and activity reports to our clients, ensuring clear communication of team achievements and areas for improvement.

A FEW MUSTS ❗

• Proven experience of at least 1 year in a comparable position (Customer Support Project Coordinator or Team Leader).
• Be fluent in written and spoken English (at least B2 Level). 
• Experience in iGaming is required.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet-friendly 🐶).
• Comprehensive onboarding program, which will help you to facilitate your seamless integration into projects and enhance your adoption of best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", apply here!

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Recruiter with at least one year of relevant experience and an Upper-Intermediate level of English to join our team and support its growth by attracting new top talent.

In this role, you will be responsible for managing the full recruitment cycle — from opening a position to extending an offer. As our core focus is Customer Support Services, you will mainly work with non-technical, customer support–related roles.

MAIN RESPONSIBILITIES 🦾

• Active sourcing and attraction of candidates via LinkedIn, job boards, professional communities, and social media (Boolean search, creative sourcing).
   
• Posting vacancies on job search platforms, reviewing inbound applications and keeping candidate information accurate and well-organized in the ATS ;
   
• Leading first-round video interviews to evaluate candidates’ professional expertise, role-specific competencies, and cultural alignment;
   
• Working with a variety of roles, including Customer Support Manager, VIP Manager, Customer Support Shift Supervisor, Business Development Manager, etc.
   
• Providing feedback to candidates;
   
• Preparing job offers;
   
• Monitoring recruitment KPIs, preparing regular reports, and actively contributing to the improvement of hiring processes.

A FEW MUSTS ❗

• At least 1 year of experience in recruitment, specifically in the Customer Support direction, is mandatory;
   
• English proficiency at B2 level or higher, including the ability to assess candidates’ English during the hiring process;
   
• Proven ability to handle high-volume Customer Support hiring while maintaining strong quality standards aligned with key role requirements;
   
• Background in recruiting for iGaming-related roles will be considered an advantage;
   
• Hands-on involvement in full-cycle recruitment, from hiring request to job offer;
   
• Strong sourcing skills across multiple platforms such as LinkedIn, Djinni, and similar channels;
   
• Excellent communication skills, along with a high level of responsibility and initiative.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet-friendly 🐶).
• An extensive onboarding program and constant support from the HR team. 
• Diverse paid time off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.