B2BSoft

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

We are looking for a talented Product Designer with strong wireframing skills and the ability to structure complex product logic into clear, usable experiences. This role is particularly suited for someone who enjoys working with data-heavy, multi-layered SaaS platforms and translating complexity into intuitive interaction models. 

The designer will work in close collaboration with senior designers, Product, and Engineering as part of a shared design process, contributing to solution development, refining user flows, and ensuring consistency across the product. The role is not limited to execution - it requires analytical thinking, ownership of UX structure, and active participation in shaping scalable solutions. 

Key Requirements  

• Strong experience in wireframing, interaction design, and information architecture 
• Proven ability to work with complex, data-heavy SaaS systems or applications 
• Preferably experience in B2B products, where workflows and operational logic are critical 
• Ability to translate ambiguous or technical requirements into structured UX solutions 
• Comfortable working within an established design framework while contributing improvements 
• Strong collaboration skills across Product, Design, and Engineering 
• Detail-oriented with a focus on usability, clarity, and scalability rather than purely visual output 

Collaboration & Contribution 

This role contributes to the team by supporting and strengthening the overall design delivery - developing wireframes, validating structural decisions, and helping scale consistent patterns across the product ecosystem. The designer will partner with senior team members to ensure alignment, while bringing their own expertise and problem-solving approach to day-to-day work. 

Focus Areas 

• Structuring complex features into clear user flows and layouts 
• Supporting redesign and product evolution initiatives 
• Ensuring UX consistency across modules and touchpoints 
• Contributing to the development and application of the design system 
• Helping translate business and technical needs into usable product experiences 

 Required skills 

• +4 years of active practice in C# .NET / .Net Core / ASP.NET Core  
• Knowledge at JS/HTML/CSS with commercial development experience minimum 2 years; 
• Experience in React, MaterialUI, Vite; 
• Experience of Mobx, Typescript; 
• Hands-on experience of building RESTful API’s and SPA’s; 
• Experience in MS SQL; 
• Experience in authentication and authorization; 
• Experience with code reviews and maintaining code quality standards. 
• Ability to take full responsibility for delivered code and its quality, including code generated or suggested by AI tools. 
• Intermediate+ English level.  

As a plus: 

• Knowledge of Rabbit MQ, Redis, Hangfire, SignaIR; 
• Experience in Docker; 
• Experience with micro front-end approach; 
• Experience of Unit test (XUnit, jest-junit); 
• Experience in ES6; 
• Experience in Bank, Retail, Financial or/and Point of Sales projects; 
• Experience in IdentityServer 4/ Duende 
• Experience in AppInsights, GrayLog, troubleshooting 
   

Responsibilities: 

• Integration with 3d party API’s and systems; 
• Support of existing and creation of new applications.  
• Active participation in discussions and decision making on internal products; 
• Proposing technical solutions based on business needs; 
• Participation in an estimation process for short, long term planning; 
• Active collaboration with team (participation in refinement sessions, daily meetings, planning sessions etc.) 

Project Description:

Wireless Standard POS (Point-Of-Sales) (www.b2bsoft.com) is our retail management solution for the Telecom Market.

It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations. 

It is simple to learn, easy to use and as operation grows, more features can be added on.

Our system can optimize and simplify all processes related to retail in this business area. 


 

Few things that our product can do:

• Robust Online Reporting
• Repair Management Software
• 3rd Party Integrations
• Customer Connect Marketing
• Time and Attendance
• Carrier Commission Reconciliation

As a member of one of 5 product development teams in Kiev you will have the opportunity to work on a very complex product with microservice architecture (50+ for now) and communicate with Product, QA, Business analytics, Architecture and Customer Support teams to help improve product quality.

From a technology standpoint you will also have the opportunity to work with and develop the following technology stack which we use in our product development:

• For Back End development we use .Net Framework technologies, C# and .NET last LTS version etc.

• For Front End development we use React JS framework (Typescript).

On a daily basis we use additional technology stacks including: .NET, Microsoft Azure, MS SQL, HTML, CSS, JavaScript and many others.