B2BSoft

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

Technical skills needed:

• 4+ years of experience in a role Business or System or Functional Analyst;
• Proficient in writing User Stories, Use Cases, Functional and Non-Functional requirements, system diagrams, wireframes;
• Experience of working with Restful APIs (writing requirements, API usage);
• Experience in Microservices architecture;
• Experience of working with Agile methodologies (Scrum, Kanban);
• Solid knowledge in DB and SQL;
• Knowledge of UML, BPMN;
• Understanding of key UX/UI practices and processes;
• Understanding of software development lifecycle;
• Understanding of architecture of WEB-based application;
• English Upper-Intermediate or higher.

Soft Skills:

• Excellent communication and presentation skills;
• Proactiveness;
• Organized, detail-oriented with ability to keep overall solution in mind;
• Comfort working in a fast-paced environment, running concurrent projects and manage BA work with multiple stakeholders;
• Good time-management skills, ability to handle multitasking activities.

As a plus

• Experience in writing requirements for reporting system, dashboards, DWH, ETL, etc
• Experience in enterprise software development or finance domain;
• Experience in delivery of desktop and web-applications;
• Experience of successful system integration project.

Responsibilities:

• Participation in discovery phases and workshops with Customer, covering key business and product requirements;
• Manage project scope, requirements management and their impact on existing requirements, defining dependencies on other teams;
• Creating business requirements, user stories, mockups, functional specifications and technical requirements (incl. flow diagrams, data mappings, examples);
• Close collaboration with development team (requirements presentation, backlog grooming, requirements change management, technical solution design together with Tech Lead, etc.);
• Regular communication with internal (Product, Account management, Business teams) and external stakeholders (Partners, Customers); 
• Preparing UAT scenarios, validation cases;
• User Acceptance Testing;
• Demo for internal stakeholders;
• Creating documentation (user guides, technical guides, presentations).
   

Project Description:

Wireless Standard POS (Point-Of-Sales) (www.b2bsoft.com) is our retail management solution for the Telecom Market.

It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations. 

It is simple to learn, easy to use and as operation grows, more features can be added on.

Our system can optimize and simplify all processes related to retail in this business area. 
 

Few things that our product can do:

• Robust Online Reporting
• Repair Management Software
• 3rd Party Integrations
• Customer Connect Marketing
• Time and Attendance
• Carrier Commission Reconciliation

 As a Business Analyst/ System Analyst, you will be the liaison between the lines of business and the Development team, have the opportunity to work on a very complex product with microservice architecture (50+ for now) and communicate with Product, QA, Developers, Architecture and Customer Support teams to help improve product quality.


 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Job Summary

The Data Entry Specialist plays a critical role in supporting merchant onboarding, account maintenance, and operational accuracy within the merchant services environment. This role is responsible for entering, validating, and maintaining merchant data across multiple systems including CRM platforms, processor portals, and internal tracking tools. Accuracy, attention to detail, and the ability to handle time-sensitive requests are essential, as errors can directly impact merchant funding, processing, and compliance.
Expected Duration: 4 months – potentially a little longer if there is a delay

Working hours: US timezone 8:00 AM – 5:00 PM EST / 3:00 PM – 12:00 AM Kyiv time
 

Key Responsibilities

• Accurately enter and update merchant application data, including business information, ownership details, banking information, pricing, and equipment details
• Create, update, and maintain merchant accounts (MIDs, TIDs, locations, and hierarchies) across CRM systems, processor platforms, and internal tools
• Support merchant onboarding activities, including new accounts, takeovers, add locations, and account changes
• Validate submitted documentation for completeness and accuracy (applications, voided checks, pricing schedules, addendums, etc.)
• Ensure data consistency across systems and flag discrepancies for correction
• Process high-volume data entry requests while meeting established SLAs and deadlines
• Work closely with Merchant Ops, Sales Ops, Underwriting, and partner teams to resolve data issues or missing information
• Maintain confidentiality and compliance with PCI, data security, and company policies
• Assist with reporting, audits, and quality control reviews as needed
   

Required Qualifications

• 2+ year of experience in data entry, operations, or administrative support (merchant services, payments, or financial services preferred)
• Strong attention to detail with a high level of accuracy
• Ability to manage multiple tasks in a fast-paced, deadline-driven environment
• Proficiency with Microsoft Excel and Google Sheets
• Comfortable working across multiple systems and portals
   

Preferred Qualifications

• Prior experience in merchant services, ISO environments, or payment processing
• Familiarity with CRM platforms (Zoho, Salesforce, HubSpot, or similar)
• Experience working with processor systems (Fiserv, TSYS, Worldpay, or similar)
• Understanding of MIDs, TIDs, pricing structures, and merchant onboarding workflows
   

Skills & Competencies

• Exceptional data accuracy and organizational skills
• Strong written and verbal communication
• Ability to follow detailed processes and SOPs
• Problem-solving mindset with the ability to escalate issues appropriately
• Dependable, detail-oriented, and process-driven
   

Work Environment

• Remote environment
• High-volume transactional workload with recurring deadlines
• Collaboration with cross-functional teams including Sales, Underwriting, and Merchant Operations
   

Why This Role Matters

This position directly impacts merchant experience, funding accuracy, and operational efficiency. A successful Data Entry Specialist helps ensure merchants are boarded correctly, on time, and without errors that could delay processing or revenue.

TEMPORARY ROLE -> Expected Duration: 4 months – potentially a little longer if there is a delay

Working hours: US timezone 8:00 AM – 5:00 PM EST / 3:00 PM – 12:00 AM Kyiv time

Job Summary

The Data Entry Specialist plays a critical role in supporting merchant onboarding, account maintenance, and operational accuracy within the merchant services environment. This role is responsible for entering, validating, and maintaining merchant data across multiple systems including CRM platforms, processor portals, and internal tracking tools. Accuracy, attention to detail, and the ability to handle time-sensitive requests are essential, as errors can directly impact merchant funding, processing, and compliance.

Key Responsibilities

• Accurately enter and update merchant application data, including business information, ownership details, banking information, pricing, and equipment details
• Create, update, and maintain merchant accounts (MIDs, TIDs, locations, and hierarchies) across CRM systems, processor platforms, and internal tools
• Support merchant onboarding activities, including new accounts, takeovers, add locations, and account changes
• Validate submitted documentation for completeness and accuracy (applications, voided checks, pricing schedules, addendums, etc.)
• Ensure data consistency across systems and flag discrepancies for correction
• Process high-volume data entry requests while meeting established SLAs and deadlines
• Work closely with Merchant Ops, Sales Ops, Underwriting, and partner teams to resolve data issues or missing information
• Maintain confidentiality and compliance with PCI, data security, and company policies
• Assist with reporting, audits, and quality control reviews as needed

Required Qualifications

• 2+ year of experience in data entry, operations, or administrative support (merchant services, payments, or financial services preferred)
• Strong attention to detail with a high level of accuracy
• Ability to manage multiple tasks in a fast-paced, deadline-driven environment
• Proficiency with Microsoft Excel and Google Sheets
• Comfortable working across multiple systems and portals

Preferred Qualifications

• Prior experience in merchant services, ISO environments, or payment processing
• Familiarity with CRM platforms (Zoho, Salesforce, HubSpot, or similar)
• Experience working with processor systems (Fiserv, TSYS, Worldpay, or similar)
• Understanding of MIDs, TIDs, pricing structures, and merchant onboarding workflows

Skills & Competencies

• Exceptional data accuracy and organizational skills
• Strong written and verbal communication
• Ability to follow detailed processes and SOPs
• Problem-solving mindset with the ability to escalate issues appropriately
• Dependable, detail-oriented, and process-driven

Work Environment

• Remote environment
• High-volume transactional workload with recurring deadlines
• Collaboration with cross-functional teams including Sales, Underwriting, and Merchant Operations

Why This Role Matters

This position directly impacts merchant experience, funding accuracy, and operational efficiency. A successful Data Entry Specialist helps ensure merchants are boarded correctly, on time, and without errors that could delay processing or revenue.

Technical skills needed:

• 4+ years of experience in a role Business or System or Functional Analyst;
• Proficient in writing User Stories, Use Cases, Functional and Non-Functional requirements, system diagrams, wireframes;
• Experience of working with Restful APIs (writing requirements, API usage);
• Experience in Microservices architecture;
• Experience of working with Agile methodologies (Scrum, Kanban);
• Solid knowledge in DB and SQL;
• Knowledge of UML, BPMN;
• Understanding of key UX/UI practices and processes;
• Understanding of software development lifecycle;
• Understanding of architecture of WEB-based application;
• English Upper-Intermediate or higher.

Soft Skills:

• Excellent communication and presentation skills;
• Proactiveness;
• Organized, detail-oriented with ability to keep overall solution in mind;
• Comfort working in a fast-paced environment, running concurrent projects and manage BA work with multiple stakeholders;
• Good time-management skills, ability to handle multitasking activities.

As a plus

• Experience in writing requirements for reporting system, dashboards, DWH, ETL, etc
• Experience in enterprise software development or finance domain;
• Experience in delivery of desktop and web-applications;
• Experience of successful system integration project.

Responsibilities:

• Participation in discovery phases and workshops with Customer, covering key business and product requirements;
• Manage project scope, requirements management and their impact on existing requirements, defining dependencies on other teams;
• Creating business requirements, user stories, mockups, functional specifications and technical requirements (incl. flow diagrams, data mappings, examples);
• Close collaboration with development team (requirements presentation, backlog grooming, requirements change management, technical solution design together with Tech Lead, etc.);
• Regular communication with internal (Product, Account management, Business teams) and external stakeholders (Partners, Customers); 
• Preparing UAT scenarios, validation cases;
• User Acceptance Testing;
• Demo for internal stakeholders;
• Creating documentation (user guides, technical guides, presentations).
   

Project Description:

Wireless Standard POS (Point-Of-Sales) (www.b2bsoft.com) is our retail management solution for the Telecom Market.

It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations. 

It is simple to learn, easy to use and as operation grows, more features can be added on.

Our system can optimize and simplify all processes related to retail in this business area. 
 

Few things that our product can do:

• Robust Online Reporting
• Repair Management Software
• 3rd Party Integrations
• Customer Connect Marketing
• Time and Attendance
• Carrier Commission Reconciliation

 As a Business Analyst/ System Analyst, you will be the liaison between the lines of business and the Development team, have the opportunity to work on a very complex product with microservice architecture (50+ for now) and communicate with Product, QA, Developers, Architecture and Customer Support teams to help improve product quality.