B2BSoft

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

Project Description

The Reporting Team is responsible for the development, enhancement, and maintenance
of a robust reporting system used by mobile dealers across our network. This system
provides critical insights into business performance, customer behavior, and operational
trends. Our primary users include store managers, dealer operators, and sales teams who
rely on accurate, timely, and actionable data to make informed decisions that drive sales
and improve customer service.

In addition to standard reports, the team designs and delivers a variety of dynamic
dashboards tailored to diƯerent user roles. These dashboards help visualize key
performance indicators (KPIs), track sales trends, monitor inventory, and identify growth
opportunities within retail locations.

Our work involves deep collaboration with cross-functional teams, significant data
analysis, and strong attention to data quality and performance. The system handles high?volume datasets and integrates data from multiple sources, including activation platforms
(POS), Inventory management systems, etc..

We are looking for professionals who are passionate about data, committed to excellence,
and motivated to contribute to a platform that empowers our customers through insight.

Business Analyst — Reporting Team

Overview:
We are seeking a technical Business Analyst to join the Reporting Team, which is
responsible for building and maintaining a data-centric reporting system and interactive
dashboards used by mobile dealers and store managers. This role requires a strong
understanding of data systems and the ability to translate business needs into scalable,
data-driven solutions. The ideal candidate is comfortable working closely with developers,
data engineers, and stakeholders to design and deliver impactful reporting tools.

Key Responsibilities:

• Gather, analyze, and document detailed business and technical requirements for reporting features, KPIs, and dashboards.
• Collaborate with stakeholders (internal teams and dealer-facing users) to understand reporting needs and define user stories, acceptance criteria, and data
  logic.
• Analyze data models and complex SQL Server datasets to support data mapping and transformation specifications.
• Partner with developers to define backend data flows using REST APIs, RabbitMQ, and scheduled background jobs (via Hangfire).
• Collaborate with frontend engineers (React + MUI) to define reporting UX behavior and ensure that interfaces support user workflows.
• Review and interpret data from message queues, APIs, and backend services built on ASP.NET Framework and .NET Core.
• Contribute to the design and validation of data pipelines and reporting logic by ensuring alignment with business goals.
• Maintain high-quality documentation (data dictionaries, process diagrams, functional specs) to support ongoing reporting enhancements.
  
  Technical Requirements:
• Strong proficiency in SQL Server — ability to write and understand complex queries, analyze stored procedures, and interpret relational data models.
• Experience with REST APIs — understanding endpoints, payloads, authentication, and response structures.
• Familiarity with RabbitMQ and Hangfire for understanding asynchronous data flows and background processing patterns.
• Working knowledge of backend technologies (ASP.NET Framework / .NET Core) and how services interact in layered architectures.
• Awareness of ReactJS and modern frontend design using MUI (Material UI), particularly for data presentation and filtering.
• Understanding of data warehouse (DWH) and data lake concepts — ability to work with structured and semi-structured data models and understand the data
  lifecycle from ingestion to reporting.
• Experience with BI/reporting systems (e.g., internal dashboards, Power BI, Tableau) is a plus.
• Ability to read logs, API responses, and system behaviors to support root cause identification in collaboration with the technical team.
• Familiarity with tools likePostman for reviewing API behaviors is a plus.
  
  Other Requirements:
• 3+ years of experience as a Business Analyst in data-centric or reporting-focused software development projects.
• Strong analytical thinking and attention to detail, especially in data modeling and process analysis.
• Excellent communication skills and ability to collaborate across technical and non-technical teams.
• Experience using Jira for backlog management and Confluence for documentation and collaboration.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Profile:

• We provide customer support and Implementation for business in retail and hospitality all over the world that use our products

• We are looking for enthusiastic team players with excellent English communication skills and desire to be a part of the international Client support team (based in Kyiv)!

• You are an analytical thinker, technical-minded and customer-oriented person with problem-solving abilities and strong customer’s needs understanding. Ideally, you have a Technical background or a strong desire to explore the field of software products.

Requirements:

• Fluent and literate English (MUST!);
• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00; 22:00 – 07.00)

• An experienced PC user (General Microsoft Windows knowledge).

• Ideally, you have Technical background or strong desire to explore the field of software and Hardware products;

• Training and time-management skills

Soft Skills:

• Communication;

• Listening;

• Conflict Resolution;

• Empathy;

• Positivity;

• Self-Control.

Would be a plus:

• Previous experience in support function (is a big plus);

• Technical background and IT education ( is a huge plus).

• Experience in working with CRM and Jira;

Why you should choose us:

• We are a product company and you will have a great opportunity to work with advanced and progressive products;

• Our position — great opportunity to implement your ideas!

• We are focused on growth and innovation;

No bureaucracy.

Compensation & Benefits:

• Work in successful U.S. IT company with an international team;

• Participation in challenging project that is famous and successful in the U.S. market;

• Career and proficiency development plans;

• Competitive salary;

• Paid vacation and sick leave;

• Health insurance;

• Referral program;

• Friendly atmosphere and corporate events;

• Comfortable office near downtown close to the metro station.

Responsibilities:

• Help existing and prospective customers by providing them timely and accurate information about eHopper products;

• Identify, analyze and troubleshoot technical issues and provide effective solutions;

• Respond to support queries via email, phone, and chat;

• Address procedural, configuration, software, hardware, and merchant services related issues;

• Provide clear and complete documentation and notes on all service inquiries.

About company:

eHopper is a product company located in New York that provides business management solutions to businesses around the world. Their key product, the eHopper Point Of Sale system enables business retailers to efficiently manage their operations, cut costs and promote repeat business with their customers. Today, eHopper Services, LLC continues to provide point of sale solutions, improve upon their products and influence innovation with business management.

Project Description:

eHopper’s primary product is a point-of-sale system utilized in retail and hospitality industry around the world. We continue meeting the challenges with a strong management team and a support infrastructure committed to work closely.

We need to keep the pace with the market changes and stay ahead of the curve and competition.

Our goal is to continuously improve our product respond to market!

Learn more about eHopper on ehopper.com

Our Customer Support Team works directly with our clients all over the world.

Our customer support agents have the unique opportunity of becoming experts in the field by learning the specifics of the retail industry and obtaining not only technical skills but knowledge of business processes, operational procedures and customers’ daily needs as well.

As a member of the eHopper Team you will be able to start and build your career in an international company where you can use your English skills and communicate on a daily basis with native speakers.

You will gain valuable knowledge and experience by collaborating closely with our Development team in Kiev and colleagues in our NY office.

Our culture of continuous career development will also provide you excellent opportunities for accelerated growth and promotion.

This position requires flexibility to work in a two-shift rotation. Shifts rotate on a bi-weekly basis (every two weeks):

• Morning shift: 10:00 – 19:00 Kyiv time
• Late shift: 14:00 – 23:00 Kyiv time

The Opportunity 

We are looking for a sharp, technically versatile TechOps Engineer to join our operations team. In this role, you will serve as the primary technical point of contact for complex issues - combining hands-on MS SQL Server expertise with broad L2 troubleshooting skills across our integrated SaaS platform. 

This is a high-autonomy role: you will own the quality and speed of technical resolution during your shift, build documentation that improves the whole team's efficiency, and grow quickly alongside a skilled international engineering team. 

What You'll Do 

• Serve as the primary L2 technical support for your shift window - diagnosing and resolving complex application and database issues end-to-end 
• Manage carrier promotions across their full lifecycle: preparation, testing, communication, and validation 
• Perform database-level service configuration and maintenance tasks 
• Run UAT for new platform features ahead of production releases 
• Troubleshoot multi-integration issues spanning third-party APIs, payment processors, and carrier systems 
• Create and maintain clear, complete documentation in Confluence and Jira for every service inquiry 
• Monitor platform and database health proactively during your shift and escalate per runbook as needed 
• Contribute to improving team processes, runbooks, and knowledge base quality over time 

What We're Looking For 

Database Skills (Core Requirement) 

• 3+ years of hands-on MS SQL Server experience (2012 or higher) in a production environment 
• Practical knowledge of SQL Server high availability: Always On Availability Groups, Failover Clustering, and database mirroring 
• Strong SQL writing skills - CRUD operations, complex queries, stored procedures, and index management 
• Ability to troubleshoot query performance using execution plans, wait stats, blocking, and deadlock analysis 
• Experience managing DB maintenance tasks: backups, integrity checks, indexing, and consistency checks 
• Good understanding of SQL Server backup / restore workflows and disaster recovery fundamentals 

Technical Operations & L2 Support 

• Fluent written and spoken English - required 
• Proficiency with Jira: writing technically precise, well-structured tickets 
• Experience contributing to a Confluence knowledge base in clear, readable language 
• Good understanding of log management and monitoring platforms (GrayLog, Elastic, or similar) 
• Ability to build and maintain operational dashboards in GrayLog or Elastic 
• Working knowledge of REST APIs - Postman, Swagger - for integration diagnostics 
• Experience troubleshooting complex applications with multiple third-party integrations 

Nice to Have 

• Experience with payment processors or payments integrations 
• Prior L2 or L3 support background in a SaaS environment 
• Experience building complex SQL or Power BI reports from a Data Warehouse 
• UAT experience in product release cycles 
• Familiarity with Zabbix, Spotlight, or Idera Diagnostic Manager 
• Windows Server 2012/2016 administration experience 
• Knowledge of MS SQL Server Always On configuration 

Soft Skills 

• Logical and analytical approach to diagnosing unknown problems 
• Clear, concise written communication - especially under pressure 
• Active listening and effective conflict resolution with end users 
• Empathy and positivity that holds up across a full shift 
• Strong self-management: disciplined, reliable, and ownership-oriented 
• Comfortable working flexible hours and non-standard shift schedules 

Why Join Us 

• Own impactful work from day one - real products, real users, real scale 
• Flat structure, minimal bureaucracy, and strong engineering culture 
• Continuous learning: free English courses with native speakers, tech conferences, and internal knowledge sharing 
• Referral program, paid vacation, sick leave, and health insurance 
• Competitive compensation benchmarked to your local market 
• Friendly team atmosphere with regular corporate events 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Required skills

• +4 years of active practice in C# .NET / .Net Core / ASP.NET Core 
• Knowledge at JS/HTML/CSS with commercial development experience minimum 2 years;
• Experience in React, MaterialUI;
• Experience of Mobx, Typescript;
• Hands-on experience of building RESTful API’s and SPA’s;
• Experience in MS SQL;
• Experience in authentication and authorization;
• Intermediate+ Englis level. 

As a plus:

• Knowledge of Rabbit MQ, Redis, Hangfire, SignaIR;
• Experience in Docker;
• Experience with micro front-end approach;
• Experience of Unit test (XUnit, jest-junit);
• Experience in ES6;
• Experience in Bank, Retail, Financial or/and Point of Sales projects;
  
   

Responsibilities:

• Integration with 3d party API’s and systems;
• Support of existing and creation of new applications. 
• Active participation in discussions and decision making on internal products;
• Proposing technical solutions based on business needs;
• Participation in an estimation process for short, long term planning;
• Active collaboration with team (participation in grooming, daily meetings, planning sessions etc.)

Project Description:

Wireless Standard POS (Point-Of-Sales) (www.b2bsoft.com) is our retail management solution for the Telecom Market.

It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations. 

It is simple to learn, easy to use and as operation grows, more features can be added on.

Our system can optimize and simplify all processes related to retail in this business area. 


 

Few things that our product can do:

• Robust Online Reporting
• Repair Management Software
• 3rd Party Integrations
• Customer Connect Marketing
• Time and Attendance
• Carrier Commission Reconciliation

As a member of one of 5 product development teams in Kiev you will have the opportunity to work on a very complex product with microservice architecture (50+ for now) and communicate with Product, QA, Business analytics, Architecture and Customer Support teams to help improve product quality.

From a technology standpoint you will also have the opportunity to work with and develop the following technology stack which we use in our product development:

• For Back End development we use .Net Framework technologies, C# and .NET last LTS version etc.

• For Front End development we use React JS framework (Typescript).

On a daily basis we use additional technology stacks including: .NET, Microsoft Azure, MS SQL, HTML, CSS, JavaScript and many others.

Role Overview

We're looking for a Junior–Mid Solution Architect to join our platform engineering team. You will help translate business needs into practical, secure, and scalable solutions on Azure using .NET, working closely with engineering, product, and operations across multiple domains.

Responsibilities

• Design end-to-end solutions for platform modules — services, integrations, data pipelines, and security boundaries.
• Produce and maintain lightweight architecture artifacts: C4 diagrams, ADRs, HLD/LLD outlines, sequence diagrams, NFR catalogues.
• Define and review REST APIs: contracts/DTOs, error models, pagination/filtering, versioning, and backward compatibility.
• Support data design on MS SQL Server: schema, migrations, indexing, query performance, and data access patterns.
• Contribute to cloud and runtime decisions on Azure (App Service, Functions, Service Bus, Event Grid, Key Vault, Storage, API Management).
• Participate in design reviews, incident retrospectives, and reliability/performance improvement cycles.
• Document decisions clearly and communicate trade-offs across engineering, product, and business stakeholders.

Requirements — Must Have

• 3–5+ years building backend systems with .NET (C#).
• Azure hands-on experience with core cloud concepts: networking, identity, compute, storage, messaging.
• REST API design strong understanding of integration patterns — sync/async, idempotency, contracts.
• MS SQL Server schema design, indexes, transactions, query tuning, migrations (EF Migrations / DbUp or equivalent).
• Security fundamentals: JWT, OAuth2/OIDC at integration and configuration level; secret management; least-privilege thinking.
• Application design patterns: familiarity with layered/clean architecture, Repository, CQRS basics — and the judgment to apply them with guidance.
• AI/LLM awareness: understands what RAG, embeddings, and prompt engineering are at a conceptual level; can ask the right questions when evaluating an AI integration proposal.
• Communication: ability to document decisions clearly and work with multiple teams.

Requirements — Nice to Have

These are areas we'll invest in together — not prerequisites.

• Event-driven architecture: Azure Service Bus / Event Grid, outbox pattern, consumer group design.
• Containers and orchestration: Docker, AKS / Kubernetes concepts, Helm basics.
• Observability: Application Insights, OpenTelemetry, structured logging, distributed tracing, alerting.
• Advanced design patterns: Domain-Driven Design (bounded contexts, aggregates, domain events); Event Sourcing; Saga / process manager; Modular Monolith as a stepping stone to services.
• Advanced AI/LLM experience: production RAG deployments (chunking, vector stores, re-ranking, evaluation); Azure OpenAI / Azure AI Search; agentic patterns (tool use, Semantic Kernel / LangChain); AI-specific NFRs — latency, rate limits, grounding, PII handling.
• API Management patterns: gateway policies, rate limiting, developer portal.