B2BSoft

Technical skills needed:

• 4+ years of experience in a role Business or System or Functional Analyst;
• Proficient in writing User Stories, Use Cases, Functional and Non-Functional requirements, system diagrams, wireframes;
• Experience of working with Restful APIs (writing requirements, API usage);
• Experience in Microservices architecture;
• Experience of working with Agile methodologies (Scrum, Kanban);
• Solid knowledge in DB and SQL;
• Knowledge of UML, BPMN;
• Understanding of key UX/UI practices and processes;
• Understanding of software development lifecycle;
• Understanding of architecture of WEB-based application;
• English Upper-Intermediate or higher.

Soft Skills:

• Excellent communication and presentation skills;
• Proactiveness;
• Organized, detail-oriented with ability to keep overall solution in mind;
• Comfort working in a fast-paced environment, running concurrent projects and manage BA work with multiple stakeholders;
• Good time-management skills, ability to handle multitasking activities.

As a plus

• Experience in writing requirements for reporting system, dashboards, DWH, ETL, etc
• Experience in enterprise software development or finance domain;
• Experience in delivery of desktop and web-applications;
• Experience of successful system integration project.

Responsibilities:

• Participation in discovery phases and workshops with Customer, covering key business and product requirements;
• Manage project scope, requirements management and their impact on existing requirements, defining dependencies on other teams;
• Creating business requirements, user stories, mockups, functional specifications and technical requirements (incl. flow diagrams, data mappings, examples);
• Close collaboration with development team (requirements presentation, backlog grooming, requirements change management, technical solution design together with Tech Lead, etc.);
• Regular communication with internal (Product, Account management, Business teams) and external stakeholders (Partners, Customers); 
• Preparing UAT scenarios, validation cases;
• User Acceptance Testing;
• Demo for internal stakeholders;
• Creating documentation (user guides, technical guides, presentations).
   

Project Description:

Wireless Standard POS (Point-Of-Sales) (www.b2bsoft.com) is our retail management solution for the Telecom Market.

It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations. 

It is simple to learn, easy to use and as operation grows, more features can be added on.

Our system can optimize and simplify all processes related to retail in this business area. 
 

Few things that our product can do:

• Robust Online Reporting
• Repair Management Software
• 3rd Party Integrations
• Customer Connect Marketing
• Time and Attendance
• Carrier Commission Reconciliation

 As a Business Analyst/ System Analyst, you will be the liaison between the lines of business and the Development team, have the opportunity to work on a very complex product with microservice architecture (50+ for now) and communicate with Product, QA, Developers, Architecture and Customer Support teams to help improve product quality.
 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

Role overview 

Own end-to-end solution design across multiple domains/teams, drive architectural standards, and ensure our services are secure, scalable, and operable on Azure with .NET and MS SQL Server. 
 

Responsibilities 

• Business & technical analysis (primary) 
• Review and validate business requirements (BRD/PRD), user stories, acceptance criteria, and process flows; identify gaps, ambiguities, and hidden assumptions. 
• Partner with Product Owners and Business Analysts to improve requirement quality (scope, edge cases, data rules, non-functional requirements). 
• Translate business processes into technical models: domain boundaries, workflows, states, permissions, auditability, and reporting needs. 
• Facilitate discovery workshops and technical deep-dives; produce clear outputs (options, trade-offs, risks, recommendations). 
   
• Solution architecture & design 
• Own end-to-end solution design for major backoffice initiatives (services, integrations, data, security, runtime). 
• Define and govern architecture standards: API guidelines, error model, compatibility strategy, resiliency patterns, observability, security. 
• Produce and maintain architecture artifacts: C4 diagrams, ADRs, sequence diagrams, NFRs, integration contracts. 
• Integration & API architecture 
• Lead REST API and integration design (contracts/DTOs, versioning/compatibility, idempotency, retries, sync/async patterns). 
• Ensure consistent approach to errors, validation, pagination/filtering, and backward compatibility across teams. 
• Data architecture (MS SQL Server) 
• Drive data design and evolution: domain modeling, schema changes/migrations, transactional boundaries. 
• Provide guidance on performance strategy: indexing, query tuning principles, data lifecycle/retention (where applicable). 
• Cloud & operational excellence (Azure) 
• Guide Azure component choices (API Management, App Service/Functions, Service Bus/Event Grid, Key Vault, Storage, identity). 
• Define operability requirements: logging/metrics/tracing, SLOs, alerting standards, incident reviews, reliability/performance improvements. 
• Leadership & collaboration 
• Lead solution/design reviews and align multiple teams around decisions and standards. 
• Mentor analysts and engineers in structured analysis, requirement quality, and architecture best practices. 
• Lead solution design from discovery to production: requirements, trade-offs, risk analysis, and delivery plan. 
• Define and govern architecture standards: API guidelines, error model, compatibility strategy, resiliency patterns, observability, security. 
• Drive API and integration architecture (REST contracts, DTOs, versioning/compatibility, sync/async patterns, idempotency, retries). 

• Run architecture/design reviews and mentor engineers/tech leads; align multiple teams on consistent implementation. 

   

Requirements (Must have) 

• 6+ years in software engineering/architecture, with significant experience in solution architecture for enterprise systems. 
• Strong experience in business and technical analysis: 
• requirements review and refinement, 
• translating processes into system behavior, 
• identifying edge cases and non-functional requirements, 
• writing clear solution proposals and decision records. 
• Solid understanding of distributed systems, integration patterns, and API design (REST, compatibility/versioning). 
• Strong Azure knowledge (service selection, runtime patterns, security/identity basics). 
• Strong MS SQL Server skills: schema/domain modeling, transactions/isolation basics, indexing and query performance principles, migrations. 
• Security fundamentals: OAuth2/OIDC, JWT, RBAC, secure-by-design mindset. 
• Excellent communication and documentation skills; ability to drive alignment across Product/BA/Engineering/QA/Operations. 
• Proven experience producing architecture documentation and leading cross-team technical decisions. 
• Event-driven architecture and Azure messaging (Service Bus/Event Grid), integration resilience patterns. 

• Docker and Kubernetes/AKS familiarity. 

   

AI / Automation — Nice to have 

• Experience integrating LLM/AI into business workflows (summarization, classification, knowledge search, assisted operations). 
• Understanding of RAG, embeddings, prompt design, guardrails, evaluation/quality metrics. 
• Exposure to Azure AI / Azure OpenAI and awareness of constraints (cost, latency, rate limits, data privacy). 
   

Soft Skills 

• You feel comfortable presenting and defending your solutions to senior technical executives (CTO, CIO, VP of Engineering, etc.) 
• The ability to parachute into an issue, assess the situation quickly, and present a plan for resolution. 
• You are naturally curious, seeking for ways to optimize and keeping an eye out for new frameworks and tools to enable our Engineers to develop world-class, reliable, performant software. 

As a Carrier Support Specialist, you will join a dynamic international team and become a trusted advisor to our customers. In this role, you will support business owners in the United States, gain experience in the telecom industry, and develop your career in IT.

You will play a key role in maintaining high service quality by identifying and resolving technical issues, communicating with customers, and sharing product feedback with relevant stakeholders to improve the overall customer experience.

Our Requirements

• Fluent/Advanced English (MUST)
• Ability to work night shifts (Kyiv time). Possible schedules: 15:00 – 00:00, 16:00 – 01:00, 17:00 – 02:00, 19:00 – 04:00, 21:00 – 06:00, 23:00 – 08:00 -> You must be able to work across all shifts on a monthly rotation.
• Analytical thinker with a technical mindset and strong problem-solving abilities
• Customer-oriented approach with a strong understanding of customer needs
• Confident PC user with solid knowledge of Microsoft Windows
• Technical background or strong interest in software and hardware technologies
• Strong organizational, training, and time-management skills
• Excellent communication and active listening skills
• Understanding of conflict resolution and ability to handle challenging situations professionally
• Empathy, positive attitude, and strong self-control
• Experience working with Jira, including creating clear and structured technical tasks
• Willingness to contribute to and maintain the Confluence Knowledge Base

Nice to Have

• Business Analysis (BA) skills
• Experience with SQL

Key Responsibilities

• Support existing carriers by identifying, analyzing, and troubleshooting technical issues, and providing effective solutions with a strong technical understanding of the problem
• Respond to support inquiries via chat and email in a timely and professional manner
• Document all service requests, investigations, and resolutions clearly and accurately
• Create and maintain clear tasks in Jira with detailed technical descriptions
• Contribute to the Confluence Knowledge Base by documenting processes and solutions in a simple and understandable way
• Collaborate with internal teams to escalate and resolve complex issues
• Share product feedback and insights with relevant stakeholders to help improve product quality and customer experience

Summary

As a Carrier Support Specialist, you will join a dynamic international team and become a trusted advisor to our customers. In this role, you will support business owners in the United States, gain experience in the telecom industry, and develop your career in IT.

You will play a key role in maintaining high service quality by identifying and resolving technical issues, communicating with customers, and sharing product feedback with relevant stakeholders to improve the overall customer experience.

Key Responsibilities

• Support existing carriers by identifying, analyzing, and troubleshooting technical issues, and providing effective solutions with a strong technical understanding of the problem
• Respond to support inquiries via chat and email in a timely and professional manner
• Document all service requests, investigations, and resolutions clearly and accurately
• Create and maintain clear tasks in Jira with detailed technical descriptions
• Contribute to the Confluence Knowledge Base by documenting processes and solutions in a simple and understandable way
• Collaborate with internal teams to escalate and resolve complex issues
• Share product feedback and insights with relevant stakeholders to help improve product quality and customer experience

Our Requirements

• Fluent/Advanced English (MUST)
• Ability to work night shifts (Kyiv time). Possible schedules: 15:00 – 00:00, 16:00 – 01:00, 17:00 – 02:00, 19:00 – 04:00, 21:00 – 06:00, 23:00 – 08:00
• Analytical thinker with a technical mindset and strong problem-solving abilities
• Customer-oriented approach with a strong understanding of customer needs
• Confident PC user with solid knowledge of Microsoft Windows
• Technical background or strong interest in software and hardware technologies
• Strong organizational, training, and time-management skills
• Excellent communication and active listening skills
• Understanding of conflict resolution and ability to handle challenging situations professionally
• Empathy, positive attitude, and strong self-control
• Experience working with Jira, including creating clear and structured technical tasks
• Willingness to contribute to and maintain the Confluence Knowledge Base

Nice to Have

• Business Analysis (BA) skills
• Experience with SQL

This role has a strong emphasis on system analysis, including work with system requirements, integrations, APIs, and data flows, as well as close collaboration with engineering teams.

Technical skills needed:

• 4+ years of experience in a role Business or System or Functional Analyst;
• Proficient in writing User Stories, Use Cases, Functional and Non-Functional requirements, system diagrams, wireframes;
• Experience of working with Restful APIs (writing requirements, API usage);
• Experience in Microservices architecture;
• Experience of working with Agile methodologies (Scrum, Kanban);
• Solid knowledge in DB and SQL;
• Knowledge of UML, BPMN;
• Understanding of key UX/UI practices and processes;
• Understanding of software development lifecycle;
• Understanding of architecture of WEB-based application;
• English Upper-Intermediate or higher.

Soft Skills:

• Excellent communication and presentation skills;
• Proactiveness;
• Organized, detail-oriented with ability to keep overall solution in mind;
• Comfort working in a fast-paced environment, running concurrent projects and manage BA work with multiple stakeholders;
• Good time-management skills, ability to handle multitasking activities.

As a plus

• Experience in writing requirements for reporting system, dashboards, DWH, ETL, etc
• Experience in enterprise software development or finance domain;
• Experience in delivery of desktop and web-applications;
• Experience of successful system integration project.

Responsibilities:

• Participation in discovery phases and workshops with Customer, covering key business and product requirements;
• Manage project scope, requirements management and their impact on existing requirements, defining dependencies on other teams;
• Creating business requirements, user stories, mockups, functional specifications and technical requirements (incl. flow diagrams, data mappings, examples);
• Close collaboration with development team (requirements presentation, backlog grooming, requirements change management, technical solution design together with Tech Lead, etc.);
• Regular communication with internal (Product, Account management, Business teams) and external stakeholders (Partners, Customers);
• Preparing UAT scenarios, validation cases;
• User Acceptance Testing;
• Demo for internal stakeholders;
• Creating documentation (user guides, technical guides, presentations).
   

Project Description:

Wireless Standard POS (Point-Of-Sales) (www.b2bsoft.com) is our retail management solution for the Telecom Market.

It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations.

It is simple to learn, easy to use and as operation grows, more features can be added on.

Our system can optimize and simplify all processes related to retail in this business area.


 

Few things that our product can do:

• Robust Online Reporting
• Repair Management Software
• 3rd Party Integrations
• Customer Connect Marketing
• Time and Attendance
• Carrier Commission Reconciliation

As a Business Analyst/ System Analyst, you will be the liaison between the lines of business and the Development team, have the opportunity to work on a very complex product with microservice architecture (50+ for now) and communicate with Product, QA, Developers, Architecture and Customer Support teams to help improve product quality.

Requirements description

• 5+ years of proven experience as Delivery Manager/Scrum Master
• Technical background (QA/BA/Developer).
• Experience in application development or elsewhere in SDLC;
• Strong understanding of the software development lifecycle;
• Strong understanding of Agile (Scrum) Methodology;
• Fluent in English, with good communication and reporting skills;
• Experience with leading multi-national teams

Soft Skills:

• Leadership skills. Ability to offer solutions and innovative ideas;
• Organizational skills, ability to organize people, processes;
• Ability to manage competitive priorities;
• Self-motivated;
• Stress resistance.

Your responsibilities

1. Work in the management team as a full member of the team; Work within the Agile environment to assist with the planning, management, and execution of application development;
2. Develop and implement standards for the development and deployment process;
3. Primary focus on the development process and delivery process
4. Ensures the consistency of development processes through collaboration with Tech Leads and Business Analysts;
5. Demonstrate leadership abilities with the deployment of software upgrades, enhancements, and fixes through coordinated releases with the other Delivery Managers;
6. Help developers resolve technical problems, through the collaboration with technical leads, as well as human resources issues;
7. Monitor individual employees’ performance;

8. Report directly to Delivery Director, B2B Soft
   
   Offer descriptionWhy you should choose us:
    

   • We are product company and you will have a great opportunity to work with advanced and progressive products;
   • Our position — great opportunity to implement your ideas!
   • We are focused on growth and innovation;
   • No bureaucracy.

   Compensation & Benefits:
    

   • Work in successful U.S. IT company with international team;
   • Participation in challenging project that is famous and successful in the U.S. market;
   • Career and proficiency development plans;
   • Competitive salary;
   • Paid vacation and sick leave;
   • Health insurance;
   • Referral program;
   • Friendly atmosphere and corporate events;
     
      

   Project Description: Wireless Standard POS (Point-Of-Sales) (b2bsoft.com) is our retail management solution for the Telecom Market. It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations. It is simple to learn, easy to use and as operation grows, more features can be added on. Our system can optimize and simplify all processes related to retail in this business area. Few things that our product can do:
    

   • Robust Online Reporting
   • Repair Management Software
   • 3rd Party Integrations
   • Customer Connect Marketing
   • Time and Attendance
   • Carrier Commission Reconciliation

   As a Delivery Manager of one of our product development teams you will have the opportunity to work on a very complex product with microservice architecture (50+ for now) and communicate with our Product, QA, Business analytics, Architecture and Customer Support teams to help improve product quality. Demonstrate leadership abilities with the deployment of software upgrades, enhancements, and fixes through coordinated releases with the other Delivery Managers From a technology standpoint you will also have the opportunity to work with and develop the following technology stack which we use in our product development:
    

   • For Back End development we use .Net Framework technologies, C# and Net Core (3.1.1) etc.
   • For Front End development we use React JS framework (Java Script ES6+). On a daily basis we use additional technology stacks including: Node.JS, ASP.Net Core, Microsoft Azure, AWS, MS SQL, API, Dapper, HTML, CSS, CQRS and many others.