B2BSoft

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Overview

We are looking for a Junior Account Manager to support a large-scale client outreach initiative. This role focuses on contacting existing clients, guiding them through a required merchant service PIN pad firmware upgrade, and assisting with onboarding to our internal B2B system. The position is straightforward, process-driven, and ideal for someone who is organized, communicative, and comfortable handling high-volume outreach.

Expected working hours will be: 5 PM - 2 AM Kyiv time/10 AM-5 PM EST.

Key Responsibilities

· Reach out to a high volume of existing clients (phone, email, or messaging) to coordinate firmware upgrades for merchant service PIN pads

· Clearly explain the upgrade process and its importance to clients

· Guide clients step-by-step through completing the firmware update

· Assist clients in setting up and connecting to the internal B2B system

· Track outreach progress and maintain accurate records of client status

· Follow up with clients who have not completed the upgrade

· Escalate technical issues or complex cases to the appropriate internal teams

Qualifications

· High school diploma or equivalent

· Strong communication skills (clear, friendly, and professional)

· Comfortable making a high volume of calls and sending emails daily

· Basic computer skills and ability to learn internal systems quickly

· Detail-oriented with good organizational habits

Key Skills

· Customer communication

· Persistence and follow-up

· Basic technical guidance (training will be provided)

· Time management

· Data tracking and accuracy

US working hours (5:00 PM - 2:00 AM Kyiv time)

Overview

We are looking for a Junior Account Manager to support a large-scale client outreach initiative. This role focuses on contacting existing clients, guiding them through a required merchant service PIN pad firmware upgrade, and assisting with onboarding to our internal B2B system. The position is straightforward, process-driven, and ideal for someone who is organized, communicative, and comfortable handling high-volume outreach.

Key Responsibilities

· Reach out to a high volume of existing clients (phone, email, or messaging) to coordinate firmware upgrades for merchant service PIN pads

· Clearly explain the upgrade process and its importance to clients

· Guide clients step-by-step through completing the firmware update

· Assist clients in setting up and connecting to the internal B2B system

· Track outreach progress and maintain accurate records of client status

· Follow up with clients who have not completed the upgrade

· Escalate technical issues or complex cases to the appropriate internal teams

Qualifications

· High school diploma or equivalent

· Strong communication skills (clear, friendly, and professional)

· Comfortable making a high volume of calls and sending emails daily

· Basic computer skills and ability to learn internal systems quickly

· Detail-oriented with good organizational habits

Key Skills

· Customer communication

· Persistence and follow-up

· Basic technical guidance (training will be provided)

· Time management

· Data tracking and accuracy

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

US working hours (5:00 PM - 2:00 AM Kyiv time)

Overview

We are looking for a Junior Account Manager to support a large-scale client outreach initiative. This role focuses on contacting existing clients, guiding them through a required merchant service PIN pad firmware upgrade, and assisting with onboarding to our internal B2B system. The position is straightforward, process-driven, and ideal for someone who is organized, communicative, and comfortable handling high-volume outreach.

Key Responsibilities

· Reach out to a high volume of existing clients (phone, email, or messaging) to coordinate firmware upgrades for merchant service PIN pads

· Clearly explain the upgrade process and its importance to clients

· Guide clients step-by-step through completing the firmware update

· Assist clients in setting up and connecting to the internal B2B system

· Track outreach progress and maintain accurate records of client status

· Follow up with clients who have not completed the upgrade

· Escalate technical issues or complex cases to the appropriate internal teams

Qualifications

· High school diploma or equivalent

· Strong communication skills (clear, friendly, and professional)

· Comfortable making a high volume of calls and sending emails daily

· Basic computer skills and ability to learn internal systems quickly

· Detail-oriented with good organizational habits

Key Skills

· Customer communication

· Persistence and follow-up

· Basic technical guidance (training will be provided)

· Time management

· Data tracking and accuracy

US working hours (5:00 PM - 2:00 AM Kyiv time)

Overview

We are looking for a Junior Account Manager to support a large-scale client outreach initiative. This role focuses on contacting existing clients, guiding them through a required merchant service PIN pad firmware upgrade, and assisting with onboarding to our internal B2B system. The position is straightforward, process-driven, and ideal for someone who is organized, communicative, and comfortable handling high-volume outreach.

Key Responsibilities

· Reach out to a high volume of existing clients (phone, email, or messaging) to coordinate firmware upgrades for merchant service PIN pads

· Clearly explain the upgrade process and its importance to clients

· Guide clients step-by-step through completing the firmware update

· Assist clients in setting up and connecting to the internal B2B system

· Track outreach progress and maintain accurate records of client status

· Follow up with clients who have not completed the upgrade

· Escalate technical issues or complex cases to the appropriate internal teams

Qualifications

· High school diploma or equivalent

· Strong communication skills (clear, friendly, and professional)

· Comfortable making a high volume of calls and sending emails daily

· Basic computer skills and ability to learn internal systems quickly

· Detail-oriented with good organizational habits

Key Skills

· Customer communication

· Persistence and follow-up

· Basic technical guidance (training will be provided)

· Time management

· Data tracking and accuracy

Requirements description

• 5+ years of proven experience as Delivery Manager/Scrum Master
• Technical background (QA/BA/Developer).
• Experience in application development or elsewhere in SDLC;
• Strong understanding of the software development lifecycle;
• Strong understanding of Agile (Scrum) Methodology;
• Fluent in English, with good communication and reporting skills;
• Experience with leading multi-national teams

Soft Skills:

• Leadership skills. Ability to offer solutions and innovative ideas;
• Organizational skills, ability to organize people, processes;
• Ability to manage competitive priorities;
• Self-motivated;
• Stress resistance.

Your responsibilities

1. Work in the management team as a full member of the team; Work within the Agile environment to assist with the planning, management, and execution of application development;
2. Develop and implement standards for the development and deployment process;
3. Primary focus on the development process and delivery process
4. Ensures the consistency of development processes through collaboration with Tech Leads and Business Analysts;
5. Demonstrate leadership abilities with the deployment of software upgrades, enhancements, and fixes through coordinated releases with the other Delivery Managers;
6. Help developers resolve technical problems, through the collaboration with technical leads, as well as human resources issues;
7. Monitor individual employees’ performance;

8. Report directly to Delivery Director, B2B Soft
   
   Offer descriptionWhy you should choose us:
    

   • We are product company and you will have a great opportunity to work with advanced and progressive products;
   • Our position — great opportunity to implement your ideas!
   • We are focused on growth and innovation;
   • No bureaucracy.

   Compensation & Benefits:
    

   • Work in successful U.S. IT company with international team;
   • Participation in challenging project that is famous and successful in the U.S. market;
   • Career and proficiency development plans;
   • Competitive salary;
   • Paid vacation and sick leave;
   • Health insurance;
   • Referral program;
   • Friendly atmosphere and corporate events;
     
      

   Project Description: Wireless Standard POS (Point-Of-Sales) (b2bsoft.com) is our retail management solution for the Telecom Market. It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations. It is simple to learn, easy to use and as operation grows, more features can be added on. Our system can optimize and simplify all processes related to retail in this business area. Few things that our product can do:
    

   • Robust Online Reporting
   • Repair Management Software
   • 3rd Party Integrations
   • Customer Connect Marketing
   • Time and Attendance
   • Carrier Commission Reconciliation

   As a Delivery Manager of one of our product development teams you will have the opportunity to work on a very complex product with microservice architecture (50+ for now) and communicate with our Product, QA, Business analytics, Architecture and Customer Support teams to help improve product quality. Demonstrate leadership abilities with the deployment of software upgrades, enhancements, and fixes through coordinated releases with the other Delivery Managers From a technology standpoint you will also have the opportunity to work with and develop the following technology stack which we use in our product development:
    

   • For Back End development we use .Net Framework technologies, C# and Net Core (3.1.1) etc.
   • For Front End development we use React JS framework (Java Script ES6+). On a daily basis we use additional technology stacks including: Node.JS, ASP.Net Core, Microsoft Azure, AWS, MS SQL, API, Dapper, HTML, CSS, CQRS and many others.

About Company and project:

eHopper Services Inc is an international company headquartered in New York, USA, and offices in Kyiv. We are a product and customer-oriented company building various business management products including Point of Sale, eCommerce, Inventory Management, and more.

We are looking for a Sales Manager to join our team.

https://ehopper.com/

Requirements:

• Excellent spoken and written English (B2/C1);

• 1 + years of experience in the sales area;

• Proactive approach;

• Willingness to learn new skills and apply at your job;

• Ability to work with a team;

• Hot/Cold leads calling

• Working scheduling 9 am-6 pm EST Time (Monday- Friday).

• Excellent communication skills;

• Strong account management skills.

Would be a plus:

• Sales experience (communication skills over the phone, chat, and email);

• Prior experience in retail or restaurants;

• Interest in IT products and technology;

• Experience with CRM (Zoho preferable).

Compensation & Benefits:

• Work in successful U.S. IT company with international team;

• Participation in challenging project that is famous and successful in the U.S. market;

• Competitive salary;

• Paid vacation and sick leave;

• Health insurance;

• Career and proficiency development plans;

• Free English courses with native speakers;

• Referral program;

• Friendly atmosphere and corporate events.

Responsibilities:

• Generating and contacting sales leads;

• Up sales activities during communication with prospects and current customers;

• Keep track of potential customers;

• Sales Prospect reach outs;

• Providing information about on ongoing Promos;

• Providing online training and demos to Existing and new Customers;

• Assistance with Hardware or Software purchases;

• Accurate reports on activities and results;

• Cold calls reach outs/follow-up calls with a purpose to make a sale.

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

Role overview 

Own end-to-end solution design across multiple domains/teams, drive architectural standards, and ensure our services are secure, scalable, and operable on Azure with .NET and MS SQL Server. 
 

Responsibilities 

• Business & technical analysis (primary) 
• Review and validate business requirements (BRD/PRD), user stories, acceptance criteria, and process flows; identify gaps, ambiguities, and hidden assumptions. 
• Partner with Product Owners and Business Analysts to improve requirement quality (scope, edge cases, data rules, non-functional requirements). 
• Translate business processes into technical models: domain boundaries, workflows, states, permissions, auditability, and reporting needs. 
• Facilitate discovery workshops and technical deep-dives; produce clear outputs (options, trade-offs, risks, recommendations). 
   
• Solution architecture & design 
• Own end-to-end solution design for major backoffice initiatives (services, integrations, data, security, runtime). 
• Define and govern architecture standards: API guidelines, error model, compatibility strategy, resiliency patterns, observability, security. 
• Produce and maintain architecture artifacts: C4 diagrams, ADRs, sequence diagrams, NFRs, integration contracts. 
• Integration & API architecture 
• Lead REST API and integration design (contracts/DTOs, versioning/compatibility, idempotency, retries, sync/async patterns). 
• Ensure consistent approach to errors, validation, pagination/filtering, and backward compatibility across teams. 
• Data architecture (MS SQL Server) 
• Drive data design and evolution: domain modeling, schema changes/migrations, transactional boundaries. 
• Provide guidance on performance strategy: indexing, query tuning principles, data lifecycle/retention (where applicable). 
• Cloud & operational excellence (Azure) 
• Guide Azure component choices (API Management, App Service/Functions, Service Bus/Event Grid, Key Vault, Storage, identity). 
• Define operability requirements: logging/metrics/tracing, SLOs, alerting standards, incident reviews, reliability/performance improvements. 
• Leadership & collaboration 
• Lead solution/design reviews and align multiple teams around decisions and standards. 
• Mentor analysts and engineers in structured analysis, requirement quality, and architecture best practices. 
• Lead solution design from discovery to production: requirements, trade-offs, risk analysis, and delivery plan. 
• Define and govern architecture standards: API guidelines, error model, compatibility strategy, resiliency patterns, observability, security. 
• Drive API and integration architecture (REST contracts, DTOs, versioning/compatibility, sync/async patterns, idempotency, retries). 

• Run architecture/design reviews and mentor engineers/tech leads; align multiple teams on consistent implementation. 

   

Requirements (Must have) 

• 6+ years in software engineering/architecture, with significant experience in solution architecture for enterprise systems. 
• Strong experience in business and technical analysis: 
• requirements review and refinement, 
• translating processes into system behavior, 
• identifying edge cases and non-functional requirements, 
• writing clear solution proposals and decision records. 
• Solid understanding of distributed systems, integration patterns, and API design (REST, compatibility/versioning). 
• Strong Azure knowledge (service selection, runtime patterns, security/identity basics). 
• Strong MS SQL Server skills: schema/domain modeling, transactions/isolation basics, indexing and query performance principles, migrations. 
• Security fundamentals: OAuth2/OIDC, JWT, RBAC, secure-by-design mindset. 
• Excellent communication and documentation skills; ability to drive alignment across Product/BA/Engineering/QA/Operations. 
• Proven experience producing architecture documentation and leading cross-team technical decisions. 
• Event-driven architecture and Azure messaging (Service Bus/Event Grid), integration resilience patterns. 

• Docker and Kubernetes/AKS familiarity. 

   

AI / Automation — Nice to have 

• Experience integrating LLM/AI into business workflows (summarization, classification, knowledge search, assisted operations). 
• Understanding of RAG, embeddings, prompt design, guardrails, evaluation/quality metrics. 
• Exposure to Azure AI / Azure OpenAI and awareness of constraints (cost, latency, rate limits, data privacy). 
   

Soft Skills 

• You feel comfortable presenting and defending your solutions to senior technical executives (CTO, CIO, VP of Engineering, etc.) 
• The ability to parachute into an issue, assess the situation quickly, and present a plan for resolution. 
• You are naturally curious, seeking for ways to optimize and keeping an eye out for new frameworks and tools to enable our Engineers to develop world-class, reliable, performant software.