B2BSoft

What We Are Looking For

As a UX/UI Designer (Junior/Mid-level), you will support the design team in delivering high-quality user experiences across our enterprise SaaS products. In this role, you will work closely with senior designers, product managers, engineers, and business analysts to help translate business and user needs into intuitive and visually appealing UX/UI solutions.

This role is ideal for someone who is eager to grow, learn from more experienced designers, and contribute hands-on to real product challenges in a fast-paced, collaborative environment. If you enjoy working on meaningful products, receiving feedback, and continuously improving your design skills, this could be a great next step in your career.

Experience or strong interest in designing enterprise SaaS solutions such as retail, telecom, payment systems, point of sale, ERP, or warehouse/fulfillment systems will be a strong plus.

What You’ll Be Doing

• Support the design of UX/UI solutions for enterprise SaaS products under the guidance of senior designers
• Translate complex workflows and business requirements into clear, intuitive user flows and interface concepts
• Create wireframes, prototypes, and high-fidelity mockups for web and mobile interfaces
• Collaborate closely with product managers, engineers, and business analysts in a cross-functional, agile environment
• Participate in user research, usability testing, and design validation activities
• Iterate on designs based on feedback from stakeholders and users
• Contribute to maintaining design consistency with brand guidelines and design system standards
• Support the delivery of design solutions from early concepts through to implementation
   

What You’ll Bring to the Table

• BS/BA or equivalent practical experience in design, UX/UI, or a related field
• 1–3+ years of hands-on experience in UX/UI or product design (junior/mid-level profile)
• Basic experience working in Agile software development environments
• Familiarity with UX/UI design tools (e.g. Figma, Sketch, Adobe XD, or similar)
• Strong willingness to learn, take feedback, and develop your design skills
• Ability to work collaboratively in a cross-functional team
• Interest in enterprise SaaS products (experience in telecom, retail, payments, POS, ERP, supply chain is a plus)
• Good communication skills and a proactive, supportive mindset

Role overview 

Own end-to-end solution design across multiple domains/teams, drive architectural standards, and ensure our services are secure, scalable, and operable on Azure with .NET and MS SQL Server. 
 

Responsibilities 

• Own end-to-end architecture for major initiatives (services, integrations, data, security, runtime). 
• Lead solution design from discovery to production: requirements, trade-offs, risk analysis, and delivery plan. 
• Define and govern architecture standards: API guidelines, error model, compatibility strategy, resiliency patterns, observability, security. 
• Drive API and integration architecture (REST contracts, DTOs, versioning/compatibility, sync/async patterns, idempotency, retries). 
• Lead data architecture on MS SQL Server: domain modeling, transactional boundaries, schema evolution, performance strategy (indexing, query optimization, partitioning where needed). 
• Make and document key decisions using ADRs, C4 diagrams, NFRs, and clear technical narratives. 
• Partner with Platform/DevOps on Azure architecture: API Management, App Service/Functions, messaging (Service Bus/Event Grid), identity, networking, secrets, CI/CD. 
• Establish operational excellence: SLOs, monitoring/alerting standards, incident reviews, reliability/performance improvements. 
• Run architecture/design reviews and mentor engineers/tech leads; align multiple teams on consistent implementation. 
   

Requirements (Must have) 

• 6+ years in backend engineering with .NET (C#), including designing distributed systems in production. 
• Strong hands-on Azure experience and ability to choose appropriate services and patterns. 
• Deep expertise in REST API design and integration patterns (compatibility, versioning, idempotency, retries, error modeling). 
• Strong MS SQL Server skills: schema and domain modeling, indexing strategy, transactions/isolation, query tuning, migrations, performance troubleshooting. 
• Security fundamentals applied in architecture: OAuth2/OIDC, JWT, RBAC/permissions, threat-aware design. 
• Proven experience producing architecture documentation and leading cross-team technical decisions. 
• Event-driven architecture and Azure messaging (Service Bus/Event Grid), integration resilience patterns. 
• Docker and Kubernetes/AKS familiarity. 
• Observability tooling and practices (Application Insights, OpenTelemetry). 
   

AI / Automation — Nice to have 

• Experience integrating LLM/AI into business workflows (summarization, classification, knowledge search, assisted operations). 
• Understanding of RAG, embeddings, prompt design, guardrails, evaluation/quality metrics. 
• Exposure to Azure AI / Azure OpenAI and awareness of constraints (cost, latency, rate limits, data privacy). 
   

Soft Skills 

• You feel comfortable presenting and defending your solutions to senior technical executives (CTO, CIO, VP of Engineering, etc.) 
• The ability to parachute into an issue, assess the situation quickly, and present a plan for resolution. 
• You are naturally curious, seeking for ways to optimize and keeping an eye out for new frameworks and tools to enable our Engineers to develop world-class, reliable, performant software. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Technical skills needed:

• 4+ years of experience in a role Business or System or Functional Analyst;
• Proficient in writing User Stories, Use Cases, Functional and Non-Functional requirements, system diagrams, wireframes;
• Experience of working with Restful APIs (writing requirements, API usage);
• Experience in Microservices architecture;
• Experience of working with Agile methodologies (Scrum, Kanban);
• Solid knowledge in DB and SQL;
• Knowledge of UML, BPMN;
• Understanding of key UX/UI practices and processes;
• Understanding of software development lifecycle;
• Understanding of architecture of WEB-based application;
• English Upper-Intermediate or higher.

Soft Skills:

• Excellent communication and presentation skills;
• Proactiveness;
• Organized, detail-oriented with ability to keep overall solution in mind;
• Comfort working in a fast-paced environment, running concurrent projects and manage BA work with multiple stakeholders;
• Good time-management skills, ability to handle multitasking activities.

As a plus

• Experience in writing requirements for reporting system, dashboards, DWH, ETL, etc
• Experience in enterprise software development or finance domain;
• Experience in delivery of desktop and web-applications;
• Experience of successful system integration project.

Responsibilities:

• Participation in discovery phases and workshops with Customer, covering key business and product requirements;
• Manage project scope, requirements management and their impact on existing requirements, defining dependencies on other teams;
• Creating business requirements, user stories, mockups, functional specifications and technical requirements (incl. flow diagrams, data mappings, examples);
• Close collaboration with development team (requirements presentation, backlog grooming, requirements change management, technical solution design together with Tech Lead, etc.);
• Regular communication with internal (Product, Account management, Business teams) and external stakeholders (Partners, Customers); 
• Preparing UAT scenarios, validation cases;
• User Acceptance Testing;
• Demo for internal stakeholders;
• Creating documentation (user guides, technical guides, presentations).
   

Project Description:

Wireless Standard POS (Point-Of-Sales) (www.b2bsoft.com) is our retail management solution for the Telecom Market.

It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations. 

It is simple to learn, easy to use and as operation grows, more features can be added on.

Our system can optimize and simplify all processes related to retail in this business area. 
 

Few things that our product can do:

• Robust Online Reporting
• Repair Management Software
• 3rd Party Integrations
• Customer Connect Marketing
• Time and Attendance
• Carrier Commission Reconciliation

 As a Business Analyst/ System Analyst, you will be the liaison between the lines of business and the Development team, have the opportunity to work on a very complex product with microservice architecture (50+ for now) and communicate with Product, QA, Developers, Architecture and Customer Support teams to help improve product quality.
 

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.