B2BSoft

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

Technical skills needed:

• 4+ years of experience in a role Business or System or Functional Analyst;
• Proficient in writing User Stories, Use Cases, Functional and Non-Functional requirements, system diagrams, wireframes;
• Experience of working with Restful APIs (writing requirements, API usage);
• Experience in Microservices architecture;
• Experience of working with Agile methodologies (Scrum, Kanban);
• Solid knowledge in DB and SQL;
• Knowledge of UML, BPMN;
• Understanding of key UX/UI practices and processes;
• Understanding of software development lifecycle;
• Understanding of architecture of WEB-based application;
• English Upper-Intermediate or higher.

Soft Skills:

• Excellent communication and presentation skills;
• Proactiveness;
• Organized, detail-oriented with ability to keep overall solution in mind;
• Comfort working in a fast-paced environment, running concurrent projects and manage BA work with multiple stakeholders;
• Good time-management skills, ability to handle multitasking activities.

As a plus

• Experience in writing requirements for reporting system, dashboards, DWH, ETL, etc
• Experience in enterprise software development or finance domain;
• Experience in delivery of desktop and web-applications;
• Experience of successful system integration project.

Responsibilities:

• Participation in discovery phases and workshops with Customer, covering key business and product requirements;
• Manage project scope, requirements management and their impact on existing requirements, defining dependencies on other teams;
• Creating business requirements, user stories, mockups, functional specifications and technical requirements (incl. flow diagrams, data mappings, examples);
• Close collaboration with development team (requirements presentation, backlog grooming, requirements change management, technical solution design together with Tech Lead, etc.);
• Regular communication with internal (Product, Account management, Business teams) and external stakeholders (Partners, Customers); 
• Preparing UAT scenarios, validation cases;
• User Acceptance Testing;
• Demo for internal stakeholders;
• Creating documentation (user guides, technical guides, presentations).
   

Project Description:

Wireless Standard POS (Point-Of-Sales) (www.b2bsoft.com) is our retail management solution for the Telecom Market.

It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations. 

It is simple to learn, easy to use and as operation grows, more features can be added on.

Our system can optimize and simplify all processes related to retail in this business area. 
 

Few things that our product can do:

• Robust Online Reporting
• Repair Management Software
• 3rd Party Integrations
• Customer Connect Marketing
• Time and Attendance
• Carrier Commission Reconciliation

 As a Business Analyst/ System Analyst, you will be the liaison between the lines of business and the Development team, have the opportunity to work on a very complex product with microservice architecture (50+ for now) and communicate with Product, QA, Developers, Architecture and Customer Support teams to help improve product quality.


 

Tech skills profile:

• 6+ years of practical work with MS SQL Server as a Primary technology (different versions including 2016+);

• Strong experience with DWH, ETL (SSIS), deep understanding of DWH concepts;

• Experience in the development of complex stored procedures;

• Experience in optimization procedures and performance tuning for MS SQL Server, understanding of execution plans;

• Good in English (Intermediate+)

Would be a plus:

• Experience of creating of SQL Unit tests; 
• Experience  with Power BI; 
• CI/CD experience (Git, Jenkins); 
• Experience with SSAS, SSRS (BI) 
• Experince with Financial reports. 

Soft skills profile:

• Good communication skills to build working relationships and collaborate actively with other team members;

• Pro-active approach to involvement and driving improvements.

Responsibilities:

• develop database applications with large amount of business logic on DB level to support current business needs;

• contribute to all aspects of project life cycle from design to deployment to include design, code, unit test;

• collaboration with other technical members of the team to carry out the project requirements and deliverables.

Project Description:

Wireless Standard POS (Point-Of-Sales) (www.b2bsoft.com) is our retail management solution for the Telecom Market.

It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations.

It is simple to learn, easy to use and as operation grows, more features can be added on.

Our system can optimize and simplify all processes related to retail in this business area.

Few things that our product can do:

• Robust Online Reporting

• Repair Management Software

• 3rd Party Integrations

• Customer Connect Marketing

• Time and Attendance

• Carrier Commission Reconciliation

Required skills

• +5 years of active practice in C# .NET / .Net Core / ASP.NET Core 
• Knowledge at JS/HTML/CSS with commercial development experience minimum 3 years;
• Experience in React, MaterialUI;
• Experience of Mobx, Typescript;
• Hands-on experience of building RESTful API’s and SPA’s;
• Experience in MS SQL;
• Experience in authentication and authorization;
• Intermediate+ Englis level. 

As a plus:

• Knowledge of Rabbit MQ, Redis, Hangfire, SignaIR;
• Experience in Docker;
• Experience with micro front-end approach;
• Experience of Unit test (XUnit, jest-junit);
• Experience in ES6;
• Experience in Bank, Retail, Financial or/and Point of Sales projects;
   

Responsibilities:

• Integration with 3d party API’s and systems;
• Support of existing and creation of new applications. 
• Active participation in discussions and decision making on internal products;
• Proposing technical solutions based on business needs;
• Participation in an estimation process for short, long term planning;
• Active collaboration with team (participation in grooming, daily meetings, planning sessions etc.)

Project Description:

Wireless Standard POS (Point-Of-Sales) (www.b2bsoft.com) is our retail management solution for the Telecom Market.

It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations. 

It is simple to learn, easy to use and as operation grows, more features can be added on.

Our system can optimize and simplify all processes related to retail in this business area. 

 

Few things that our product can do:

• Robust Online Reporting
• Repair Management Software
• 3rd Party Integrations
• Customer Connect Marketing
• Time and Attendance
• Carrier Commission Reconciliation

As a member of one of 7 product development teams in Kiev you will have the opportunity to work on a very complex product with microservice architecture (50+ for now) and communicate with Product, QA, Business analytics, Architecture and Customer Support teams to help improve product quality.

From a technology standpoint you will also have the opportunity to work with and develop the following technology stack which we use in our product development:

• For Back End development we use .Net Framework technologies, C# and .NET last LTS version

• For Front End development we use React JS framework (Typescript).

On a daily basis we use additional technology stacks including: .NET, Microsoft Azure, MS SQL, HTML, CSS, JavaScript and many others.

Required skills

• +3 years of active practice in C# .NET / .Net Core / ASP.NET Core 
• Knowledge at JS/HTML/CSS with commercial development experience minimum 2 years;
• Experience in React, MaterialUI;
• Experience of Mobx, Typescript;
• Hands-on experience of building RESTful API’s and SPA’s;
• Experience in MS SQL;
• Experience in authentication and authorization;
• Intermediate+ Englis level. 

As a plus:

• Knowledge of Rabbit MQ, Redis, Hangfire, SignaIR;
• Experience in Docker;
• Experience with micro front-end approach;
• Experience of Unit test (XUnit, jest-junit);
• Experience in ES6;
• Experience in Bank, Retail, Financial or/and Point of Sales projects;
   

Responsibilities:

• Integration with 3d party API’s and systems;
• Support of existing and creation of new applications. 
• Active participation in discussions and decision making on internal products;
• Proposing technical solutions based on business needs;
• Participation in an estimation process for short, long term planning;
• Active collaboration with team (participation in grooming, daily meetings, planning sessions etc.)

Project Description:

Wireless Standard POS (Point-Of-Sales) (www.b2bsoft.com) is our retail management solution for the Telecom Market.

It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations. 

It is simple to learn, easy to use and as operation grows, more features can be added on.

Our system can optimize and simplify all processes related to retail in this business area. 

 

Few things that our product can do:

• Robust Online Reporting
• Repair Management Software
• 3rd Party Integrations
• Customer Connect Marketing
• Time and Attendance
• Carrier Commission Reconciliation

As a member of one of 7 product development teams in Kiev you will have the opportunity to work on a very complex product with microservice architecture (50+ for now) and communicate with Product, QA, Business analytics, Architecture and Customer Support teams to help improve product quality.

From a technology standpoint you will also have the opportunity to work with and develop the following technology stack which we use in our product development:

• For Back End development we use .Net Framework technologies, C# and .NET last LTS version.

• For Front End development we use React JS framework (Typescript).

On a daily basis we use additional technology stacks including: .NET, Microsoft Azure, MS SQL, HTML, CSS, JavaScript and many others.

About the Role
 

We are evolving our Tech Ops team to become a proactive force in ensuring the performance, reliability, and operational insight of our production systems. As Technical Operations Manager, you will lead this transformation — balancing deep tactical ownership of live systems with a broader strategic focus on monitoring, automation, and scalable operations.

You will manage complex production environments, triage incidents, support dealer upgrades, drive automation for configurations, and generate critical reporting for business and technical teams.

About the Platform
 

Wireless Standard POS (www.b2bsoft.com) is a leading POS and E-Commerce platform designed for telecom retailers. It powers thousands of stores with tools for inventory, payments, activations, commissions, customer engagement, and third-party integrations. Our system is highly configurable, multi-tenant, and serves a fast-paced and regulated industry.
 

What You'll Do
 

Application Support & Troubleshooting

• Act as 2nd-line escalation for complex issues raised via CS or internal teams.
• Investigate system behavior using logs (GrayLog), SQL, API tools, and browser/network debugging.
• Participate in incident response efforts: provide initial triage, escalate to Product/Engineering/Infra, and lead postmortem inputs.
• Execute and validate dealer upgrades, including BETA rollout, PAT verification, and environment readiness.
   

Monitoring, Insights & Automation

• Own and evolve monitoring dashboards (GrayLog, Elastic, etc.) for key application and business metrics.
• Implement alerting strategies to detect system anomalies and degraded performance.
• Propose and produce automation for routine production configuration (via scripting or handoff to Delivery team).
• Generate usage, error, and impact reports for internal stakeholders (Product, Delivery, AMs, CS, etc.).
   

Configuration & Operational Management

• Manage production configuration for promotions, plans, product catalog, payment types, and Mix & Match logic.
• Handle database-level work: clone, create, and reactivate dealer environments as needed.
• Partner with Delivery and Product teams to formalize and scale configuration automation.
   

Partner & Release Support

• Assist in onboarding new vendors and partners: sandbox setup, API validation, production handoff.
• Execute UAT/PAT and communicate results clearly to stakeholders.
• Create and maintain internal documentation (Confluence) and Jira tasks for all ops and config actions.
   

Team Evolution & Improvement

• Identify recurring issues and submit structured feedback to Delivery and Product for backlog grooming.
• Support the shift from reactive work toward proactive monitoring and automation.
• Mentor team members in tooling, processes, and root cause analysis.
   

Required Skills

• Fluent and literate English (written and verbal) — must.
• Ability to organize and manage small to medium teams of specialists and DBA’s. 
• Organizing operations teams for L2 support over multiple time zones.
• Strong experience with Jira and Confluence for task management and documentation.
• Working knowledge of SQL (CRUD, joins, grouping) — able to write and debug queries.
• Experience with GrayLog or other logging platforms.
• Familiarity with REST APIs (Swagger, Postman).
• Strong knowledge of MS Excel, building reports, data analysis
• Experience with Business Intelligence tools and dashboards - (PowerBI, Tableau, etc.)
• Proven ability to troubleshoot multi-system applications with external integrations.
• Comfortable with release cycles, testing coordination (PAT/UAT), and rollback procedures.
• Basic familiarity with DevTools, Fiddler, or other debugging tools.
   

Nice to Have

• Experience in telecom, POS, or fintech environments.
• Familiarity with automation/scripting tools or prior experience driving operational efficiency.
• Prior work with payment systems or vendor onboarding workflows.
• Infra monitoring experience (optional, may expand into this area).
   

Soft Skills

• Organized, inspired manager who helps grow the abilities of their teams.
• Clear, structured communicator — written and verbal.
• Strong problem-solving mindset with ability to zoom in/out from data to systems.
• Proactive, collaborative, and customer-service oriented.
• Ability to handle incident pressure calmly and drive resolution.

Full Stack Developer

As a member of one of  product development teams you will have the opportunity to work on a very complex product with microservice architecture (50+ for now) and communicate with Product, QA, Business analytics, Architecture and Customer Support teams to help improve product quality. 
 

From a technology standpoint you will also have the opportunity to work with and develop the following technology stack which we use in our product development: 
 

• For Back End development we use .Net Framework technologies, C# and .NET last LTS version etc. 

• For Front End development we use React JS framework (Typescript). 

On a daily basis we use additional technology stacks including: .NET, Microsoft Azure, MS SQL, HTML, CSS, JavaScript and many others.
 
Required skills 
 

• +4 years of active practice in C# .NET / .Net Core / ASP.NET Core  
• Knowledge at JS/HTML/CSS with commercial development experience minimum 2 years; 
• Experience in React, MaterialUI; 
• Experience of Mobx, Typescript; 
• Hands-on experience of building RESTful API’s and SPA’s; 
• Experience in MS SQL; 
• Experience in authentication and authorization; 
• Intermediate+ Englis level.  

As a plus: 
 

• Knowledge of Rabbit MQ, Redis, Hangfire, SignaIR; 
• Experience in Docker; 
• Experience with micro front-end approach; 
• Experience of Unit test (XUnit, jest-junit); 
• Experience in ES6; 
• Experience in Bank, Retail, Financial or/and Point of Sales projects; 
   

Responsibilities: 
 

• Integration with 3d party API’s and systems; 
• Support of existing and creation of new applications.  
• Active participation in discussions and decision making on internal products; 
• Proposing technical solutions based on business needs; 
• Participation in an estimation process for short, long term planning; 
• Active collaboration with team (participation in grooming, daily meetings, planning sessions etc.) 

Project Description: 
 

Wireless Standard POS (Point-Of-Sales) (www.b2bsoft.com) is our retail management solution for the Telecom Market. 

It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations.  

It is simple to learn, easy to use and as operation grows, more features can be added on. 

Our system can optimize and simplify all processes related to retail in this business area.  
 
 

Few things that our product can do: 

• Robust Online Reporting 
• Repair Management Software 
• 3rd Party Integrations 
• Customer Connect Marketing 
• Time and Attendance 
• Carrier Commission Reconciliation 

About the company: 

B2B Soft is a world leading SaaS solutions provider primarily focused on the Telecom and General Retail Industries. Our innovative product suite delivers Omni channel software and hardware solutions, which leverage Business Intelligence, Artificial Intelligence and Machine learning.   

Widely recognized as an industry innovator, we service some of the leading worldwide carriers including Altice, AT&T, Boost, GCI, Metro by T-Mobile, T-Mobile, Tracfone, Verizon & Xplornet 

Founder led and operated for 15+ years, B2B Soft is headquartered in New York City and currently employs over 150 associates worldwide. We’re seeking talented, creative individuals to join our fast paced, rapidly expanding and dynamic team.  If you’re looking for a new challenge with tremendous opportunity for upward mobility at an industry leading tech company, you’ve found your perfect match!  

 
Required skills 

• +4 years of active practice in C# .NET / .Net Core / ASP.NET Core  
• Hands-on experience of building RESTful API’s and SPA’s; 
• Experience in MS SQL (data access, ORMs); 
• Experience in Docker; 
• Experience of Unit test (XUnit); 
• Experience in authentication and authorization; 
• Intermediate+ Englis level.  

As a plus: 

• Knowledge of Rabbit MQ, Redis, Hangfire, SignaIR; 
• Experience with Azure services 
• Experience in Bank, Retail, Financial or/and Point of Sales projects; 

Responsibilities: 

• Integration with 3d party API’s and systems; 
• Support of existing and creation of new applications.  
• Active participation in discussions and decision making on internal products; 
• Proposing technical solutions based on business needs; 
• Participation in an estimation process for short, long term planning; 
• Active collaboration with team (participation in grooming, daily meetings, planning sessions etc.) 

Project Description: 

Wireless Standard POS (Point-Of-Sales) (www.b2bsoft.com) is our retail management solution for the Telecom Market. 

It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations.  

It is simple to learn, easy to use and as operation grows, more features can be added on. 

Our system can optimize and simplify all processes related to retail in this business area.  
 
 

Few things that our product can do: 

• Robust Online Reporting 
• Repair Management Software 
• 3rd Party Integrations 
• Customer Connect Marketing 
• Time and Attendance 
• Carrier Commission Reconciliation 

As a member of one of the product development teams you will have the opportunity to work on a very complex product with microservice architecture (50+ for now) and communicate with Product, QA, Business analytics, Architecture and Customer Support teams to help improve product quality. 
 

From a technology standpoint you will also have the opportunity to work with and develop the following technology stack which we use in our product development: 
 

• For Back End development we use .Net Framework technologies, C# and .NET last LTS version etc. 

• For Front End development we use React JS framework (Typescript). 

On a daily basis we use additional technology stacks including: .NET, Microsoft Azure, MS SQL, HTML, CSS, JavaScript and many others. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.