B2BSoft

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

We are looking for a talented Product Designer with strong wireframing skills and the ability to structure complex product logic into clear, usable experiences. This role is particularly suited for someone who enjoys working with data-heavy, multi-layered SaaS platforms and translating complexity into intuitive interaction models. 

The designer will work in close collaboration with senior designers, Product, and Engineering as part of a shared design process, contributing to solution development, refining user flows, and ensuring consistency across the product. The role is not limited to execution - it requires analytical thinking, ownership of UX structure, and active participation in shaping scalable solutions. 

Key Requirements  

• Strong experience in wireframing, interaction design, and information architecture 
• Proven ability to work with complex, data-heavy SaaS systems or applications 
• Preferably experience in B2B products, where workflows and operational logic are critical 
• Ability to translate ambiguous or technical requirements into structured UX solutions 
• Comfortable working within an established design framework while contributing improvements 
• Strong collaboration skills across Product, Design, and Engineering 
• Detail-oriented with a focus on usability, clarity, and scalability rather than purely visual output 

Collaboration & Contribution 

This role contributes to the team by supporting and strengthening the overall design delivery - developing wireframes, validating structural decisions, and helping scale consistent patterns across the product ecosystem. The designer will partner with senior team members to ensure alignment, while bringing their own expertise and problem-solving approach to day-to-day work. 

Focus Areas 

• Structuring complex features into clear user flows and layouts 
• Supporting redesign and product evolution initiatives 
• Ensuring UX consistency across modules and touchpoints 
• Contributing to the development and application of the design system 
• Helping translate business and technical needs into usable product experiences 

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Location: 100% remote within EU, (company office is located in New York City)
Reporting to: Associate VP of Delivery

Benefits:

- 100% remote job

- Unlimited PTO 

- B2B (registered in Poland) or FOP (registered in Ukraine)

- Yearly bonus 

Delivery Director (Software Delivery & Application Development)

We are looking for an experienced Senior Delivery Manager / Delivery Director to join our leadership team and drive end-to-end execution of complex software delivery initiatives. This role requires a strategic mindset combined with hands-on delivery leadership - the ability to define delivery standards at scale while ensuring teams execute successfully across timelines, quality, and stakeholder expectations.

You will work closely with Product, Engineering, PMO, and Account Management teams to ensure consistent delivery performance and continuous improvement across the organization.

Key Responsibilities

• Serve as a full member of the management team, contributing to delivery strategy and execution planning
• Lead planning, execution, and delivery of application development initiatives within an Agile environment
• Drive delivery excellence by implementing and improving delivery processes, standards, and governance frameworks
• Ensure delivery consistency through strong collaboration with Product, Account Management, and PMO teams
• Manage multiple complex initiatives simultaneously, including dependencies, risks, scope, and resource constraints
• Build strong relationships with internal and external stakeholders (Carriers, Vendors, Partners)
• Communicate delivery status, risks, decisions, and mitigation plans to executive leadership
• Establish and track delivery KPIs and metrics (timelines, velocity, predictability, quality, incident trends, etc.)
• Lead resolution of critical production incidents and drive post-incident improvements and mitigation planning
• Support organizational growth through delivery maturity improvements and scaling best practices
• Drive change management initiatives, helping teams adopt new processes, tools, and operating models

• Promote adoption of AI-powered delivery practices (delivery analytics, automation, AI-assisted planning/reporting) and support AI-related product initiatives where relevant

   

Required Skills & Experience

• 7+ years of proven experience as a Delivery Manager, Delivery Director, Technical Project Manager, or similar role
• Strong technical background (Developer / BA / QA / Technical Lead experience preferred)
• Proven experience across the SDLC (application development, delivery, deployment, release management)
• Strong understanding of Agile delivery and modern software development methodologies (Scrum, Kanban, Lean)
• Experience managing complex cross-functional and distributed teams
• Experience working with multi-national teams across multiple time zones
• Excellent organizational skills and ability to structure processes and delivery governance
• Strong stakeholder management skills with ability to align diverse priorities
• Strong communication, escalation management, and problem-solving skills
• Ability to manage multiple competing priorities and deliver under pressure
• Demonstrated leadership in high-stakes delivery and incident environments

• Experience leading or supporting organizational change management initiatives

   

Nice to Have

• Experience in B2B SaaS / Telecom / Enterprise platforms
• Experience with Jira / Advanced Roadmaps / delivery analytics tools
• Experience building and scaling delivery processes across growing organizations
• Experience implementing delivery dashboards, KPIs, and executive reporting frameworks
• Exposure to AI/ML initiatives, AI governance, or AI-assisted delivery optimization

• Experience with transformation programs (process modernization, tooling adoption, Agile scaling)

   

Soft Skills

• Strong leadership and decision-making capability
• Ability to offer solutions and innovative ideas
• Excellent communication and stakeholder alignment skills
• Ability to resolve conflicts and manage escalations effectively
• Self-motivated, proactive, and accountable

• Stress resistance and ability to lead in fast-paced environments

   

Education

• Bachelor’s degree in Computer Science, Engineering, IT, or related field

• Relevant certifications are a plus

   

Why Join Us

• Be part of a fast-growing delivery organization driving enterprise-scale product execution
• Work directly with senior leadership and influence delivery strategy
• Lead meaningful transformation initiatives including AI-enabled delivery and scalable delivery governance
• Opportunity to build processes, shape culture, and drive delivery excellence across teams

 Working hours: 7am-3pm NYC time
 

Required skills:

• 7+ years of proven experience as Delivery Manager/Technical Project Manager/Delivery Director
• Technical background (Developer/BA/QA)
• Experience in application development or elsewhere in SDLC
• Strong understanding of the software development lifecycle
• Strong understanding of different software development methodologies
• Proven experience managing complex, cross-functional, and distributed teams
• Excellent organizational skills and ability to structure processes
• Ability to manage multiple competing priorities effectively
• Good communication and problem solving skills
• Experience working with multi-national teams across time zones
 

Nice to have:

• Experience working in B2B SaaS / Telecom / Enterprise platforms
• Experience with Jira / Advanced Roadmaps / delivery analytics tools
• Experience building delivery processes at scale
• Knowledge of microservices architecture
• Ability to communicate in Ukrainian
 

Soft Skills:

• Leadership skills. Ability to offer solutions and innovative ideas
• Strong communication and stakeholder management skills
• Organizational skills, ability to organize people, processes
• Ability to manage competitive priorities
• Ability to resolve conflicts and align diverse stakeholders
• Self-motivated
• Stress resistance
 

Responsibilities:

• Work in the management team as a full member of the team
• Work within the Agile environment to assist with the planning, management, and execution of application development and ensure meeting committed timelines
• Lead Agile (Scrum) teams to deliver high-quality software on schedule
• Monitor team performance, delivery metrics, and project progress
• Develop and implement standards for the development, deployment and delivery processes
• Ensures the consistency of delivery processes through collaboration with Product, Account Management and PMO departments
• Build strong relationships with internal and external stakeholders (Carriers, Vendors, Partners)
• Communicate effectively with executive leadership on delivery status, risks, and decisions
• Demonstrate leadership abilities with the resolving critical production incidents, develop and implement mitigation plans for them
• This role requires a strategic mindset combined with hands-on execution capability — the ability to see the big picture while diving deep into delivery details when needed
• Report directly to VP of Delivery, B2B Soft

 Role Overview 

We're looking for a Middle Solution Architect to join our platform engineering team. You will help translate business needs into practical, secure, and scalable solutions on Azure using .NET, working closely with engineering, product, and operations across multiple domains. 

Responsibilities 

• Design end-to-end solutions for platform modules — services, integrations, data pipelines, and security boundaries. 
• Produce and maintain lightweight architecture artifacts: C4 diagrams, ADRs, HLD/LLD outlines, sequence diagrams, NFR catalogues. 
• Define and review REST APIs: contracts/DTOs, error models, pagination/filtering, versioning, and backward compatibility. 
• Support data design on MS SQL Server: schema, migrations, indexing, query performance, and data access patterns. 
• Contribute to cloud and runtime decisions on Azure (App Service, Functions, Service Bus, Event Grid, Key Vault, Storage, API Management). 
• Participate in design reviews, incident retrospectives, and reliability/performance improvement cycles. 
• Document decisions clearly and communicate trade-offs across engineering, product, and business stakeholders. 

Requirements — Must Have 

• 3–5+ years building backend systems with .NET (C#). 
• Azure hands-on experience with core cloud concepts: networking, identity, compute, storage, messaging. 
• REST API design strong understanding of integration patterns — sync/async, idempotency, contracts. 
• MS SQL Server schema design, indexes, transactions, query tuning, migrations (EF Migrations / DbUp or equivalent). 
• Security fundamentals: JWT, OAuth2/OIDC at integration and configuration level; secret management; least-privilege thinking. 
• Application design patterns: familiarity with layered/clean architecture, Repository, CQRS basics — and the judgment to apply them with guidance. 
• AI/LLM awareness: understands what RAG, embeddings, and prompt engineering are at a conceptual level; can ask the right questions when evaluating an AI integration proposal. 
• Communication: ability to document decisions clearly and work with multiple teams. 

Requirements — Nice to Have 

These are areas we'll invest in together — not prerequisites. 

• Event-driven architecture: Azure Service Bus / Event Grid, outbox pattern, consumer group design. 
• Containers and orchestration: Docker, AKS / Kubernetes concepts, Helm basics. 
• Observability: Application Insights, OpenTelemetry, structured logging, distributed tracing, alerting. 
• Advanced design patterns: Domain-Driven Design (bounded contexts, aggregates, domain events); Event Sourcing; Saga / process manager; Modular Monolith as a stepping stone to services. 
• Advanced AI/LLM experience: production RAG deployments (chunking, vector stores, re-ranking, evaluation); Azure OpenAI / Azure AI Search; agentic patterns (tool use, Semantic Kernel / LangChain); AI-specific NFRs — latency, rate limits, grounding, PII handling. 
• API Management patterns: gateway policies, rate limiting, developer portal.