Automat-it

Automat-it is an all-in AWS Premier partner that empowers startups with DevOps and FinOps expertise and hands-on services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and cost-effectiveness.

Automat-it operates in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.

We’re looking for a Business Operations Analyst to create and analyze reports and track business KPIs while working closely with internal and AWS teams.

📍 Work location — Remote from Lviv

Responsibilities

• Set and track the progress of internal and external KPIs, dashboard creation, and monitoring
• Prepare key reports for management, including identifying gaps, opportunities, and action items
• Provide data services to the Management, supporting decision-making with structured insights
• Analyzing various data to devise recommendations and action items, including Finance, Sales, Marketing, and other departments
• Work with various tools, such as Excel, SalesForce, Anodot Cost, and CloudHealth

• Work closely with internal stakeholders, ensuring alignment between different teams and assisting with operational tasks

   

Requirements

• 2+ years of experience in a relevant role, such as Business Operations, Business Analyst, or related fields, from a global company
• Working experience with Excel or Google Sheets (including Pivot tables, VLookup, etc.)
• Excellent analytical skills with proven experience in developing reports and dashboards, with great attention to detail
• Fluent written and verbal communication skills in English
• Excellent organizational and documentation skills — an ability to track progress, structure information, and keep things moving
• Ability to work cross-functionally and influence different teams
• A proactive mindset, an ability to see the bigger picture, with a hands-on capability
• Degree in Computer Science, Management, or equivalent — an advantage

• Experience with AWS — an advantage

   

Automat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that cultivating a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.

Automat-it is an all-in AWS Premier partner that empowers startups with DevOps and FinOps expertise and hands-on services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and cost-effectiveness.

Automat-it operates in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.

We are seeking a NOC Manager with extensive hands-on experience in AWS-based infrastructures, customer support, and a strong DevOps or SRE background. 

This is a key role in ensuring 24/7 coverage, proactive incident management, and the highest level of customer satisfaction. By championing a customer-first mindset, optimizing alerts and automation, and leading both L1 and L2 support, the NOC Manager will directly impact our commitment to world-class service and innovation for startup clients.

Responsibilities

• Lead, mentor, recruit, and develop NOC engineers through 1:1s, training, and professional growth.
• Prioritize customer needs with proactive communication, empathy, and transparency. 
• Collect and act on client feedback to improve NOC services.
• Oversee real-time monitoring and incident response for AWS infrastructures and customer systems, managing L1 and L2 support.
• Optimize monitoring and automation to reduce false positives and manual work, enhancing efficiency with refined alerts and scripts.
• Collaborate with DevOps, FinOps, Solution Architects, and Sales to align NOC operations with company goals.
• Track and improve key operational metrics (e.g., ATTR, MTTR, SLA adherence, NPS, or customer satisfaction), incident management, root cause analysis, and service quality.

Requirements

• 3+ years of experience leading a 24/7 NOC, DevOps, or SRE team in a cloud-focused or Managed Services environment.
• A proven record of exceeding SLA/OLA targets and driving customer satisfaction.
• Excellent written and verbal communication skills in English
• Deep understanding of AWS services, cloud infrastructure, and observability tools (e.g., CloudWatch, Datadog, Prometheus, Grafana, PagerDuty, etc.).
• Experience architecting custom monitoring solutions and defining alert thresholds, dashboards, and incident runbooks.
• Proficiency in scripting and automation
• Familiarity with ITIL or similar frameworks to structure, standardize, and optimize service operations.
• An analytical mindset is needed for root cause investigation, trend analysis, and iterative optimization to improve NOC performance continuously.
• Bachelor’s Degree in Computer Science, Engineering, or a related field. Experience can substitute for a degree.
• Familiarity with Kubernetes, CI/CD pipelines, and security best practices - an advantage
• AWS, DevOps, or SRE certifications - an advantage

Automat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that cultivating a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.