Atlas Technica

Title: Software Development Team Lead
Reports to: Associate Director, DevOps
Department: DevOps
Location: Ukraine — Remote

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking a Software Development Team Lead to lead a multidisciplinary team of full-stack and AI engineers supporting Atlas Technica’s internal software products. This is a hands-on technical leadership role responsible for team development, software architecture, engineering standards, technical delivery, and the responsible adoption of AI across both our products and software development practices.

The Software Development Team Lead will set technical direction, guide architecture and system design, establish engineering standards, and help the team navigate complex technical decisions. This individual will work closely with Product, Project Management, Business Analysis and other stakeholders to translate business priorities into scalable, secure, and maintainable technical solutions.

The successful candidate will combine strong software engineering and architecture expertise with people leadership, sound technical judgment, and practical experience delivering production AI solutions. This leader should be equally comfortable coaching engineers, reviewing architecture, solving complex technical problems, and establishing responsible AI practices that improve both product capabilities and engineering effectiveness.

Position Responsibilities:

• Lead, coach, and develop a multidisciplinary team of full-stack and AI engineers, establishing clear expectations and fostering ownership, collaboration, continuous improvement, and technical excellence
• Partner closely with Product Owners, Project Managers, Business Analysts, and business stakeholders to translate requirements and priorities into effective technical delivery
• Set technical direction and provide architectural leadership across software products, including system design, data architecture, integrations, scalability, and engineering governance
• Lead architecture and technical-design reviews, evaluate engineering proposals, guide technical trade-offs, and remove complex technical barriers for the development team
• Establish and continuously improve architecture standards, development practices, coding standards, technical guidelines, reference architectures, and reusable engineering patterns
• Mentor engineers on software architecture, technical decision-making, code quality, system design, security, maintainability, and engineering best practices
• Drive the responsible adoption of AI across the software development lifecycle, including design, coding, testing, review, documentation, and CI/CD, while evaluating impact on productivity and quality
• Provide technical leadership for production AI solutions, including selection of appropriate models, providers, platforms, infrastructure, and integration approaches based on business, security, performance, latency, and cost requirements
• Define AI evaluation approaches, quality metrics, monitoring, observability, feedback loops, and safeguards that support reliable and measurable production performance
• Establish appropriate security, privacy, governance, and human-review controls for AI systems, including mitigation of risks such as hallucinations, prompt injection, data leakage, model misuse, and unpredictable behavior
• Create and maintain architecture documentation, technical standards, reusable AI patterns, and engineering guidance that support consistent delivery and future team growth
• Collaborate across technical and business teams to align priorities, data ownership, architectural standards, dependencies, and outcomes while continuously improving development processes and technology capabilities

Requirements:

• 7+ years of professional software engineering experience, including significant hands-on development experience with modern production applications
• 5+ years of full-stack software engineering experience using technologies such as ASP.NET/C# with React, Angular, or comparable modern frontend frameworks
• 3+ years of experience operating at a Software Architect, Solution Architect, Principal Engineer, or comparable technical-leadership level
• 2+ years of experience leading a software engineering team or serving in a comparable people and technical leadership role
• Demonstrated experience delivering production AI solutions beyond proof-of-concept or prototype environments
• Experience designing AI agents, tool-calling workflows, multi-step orchestration, or other production agentic systems
• Hands-on experience with at least one major LLM or AI platform such as OpenAI, Anthropic Claude, Google Gemini, AWS Bedrock, Azure AI Foundry, or Azure OpenAI
• Strong understanding of distributed systems, microservices, asynchronous processing, event-driven architecture, APIs, SQL and NoSQL databases, and enterprise integration patterns
• Strong backend engineering and architecture experience with the ability to integrate AI capabilities into complex existing systems
• Demonstrated ability to establish technical standards, evaluate architecture decisions, and guide engineers through complex technical trade-offs
• Strong people-leadership and coaching skills with the ability to create alignment, provide actionable feedback, develop engineers, and build a collaborative and high-performing team
• Experience working directly with senior technical stakeholders and communicating complex technical concepts, risks, and recommendations clearly

• English proficiency at B2 level or higher

   

Desirable Qualities:

• Experience designing and delivering systems involving sensitive, confidential, or regulated data
• Experience implementing human-in-the-loop AI workflows and determining when automation or autonomous behavior is appropriate
• Experience defining technical or architecture standards across multiple engineering teams or products
• Strong knowledge of security, privacy, identity, access control, and data-governance considerations within AI-enabled systems
• Experience architecting enterprise AI solutions involving copilots, Retrieval-Augmented Generation (RAG), document intelligence, conversational AI, workflow automation, or multi-agent systems
• Experience designing AI agents involving tool calling, memory, orchestration, evaluation, and human-review controls
• Microsoft Azure, AI, software-development, Anthropic, or other relevant technical certifications
• Experience measuring the impact of AI-assisted software-development practices on engineering productivity, quality, or delivery performance

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking a Senior AI Engineer to join our growing AI & Advisory team in Ukraine. This is a hands-on engineering role focused on building, integrating, testing, and deploying AI-enabled applications and enterprise solutions for sophisticated client environments.

Working under the technical direction of a Principal or Senior AI Architect, the Senior AI Engineer will translate approved architecture and security decisions into working software, integrations, deployment patterns, tests, and technical evidence. This role will build rapid proofs of concept while also helping move successful solutions toward secure, maintainable, and supportable production use.

The successful candidate will combine strong software engineering fundamentals with practical AI, Azure, integration, and security experience. This is not a research-only or prompt-engineering role; we are looking for an engineer who enjoys writing production-quality code, solving complex integration challenges, testing assumptions, and delivering reliable technical solutions.

Position Responsibilities:

• Build rapid proofs of concept and production-ready components for AI-enabled research, data access, document analysis, workflow automation, reconciliation, and internal application use cases
• Develop, review, refactor, test, and maintain application code using Python and other supported development technologies
• Build and integrate REST APIs, MCP components, connectors, webhooks, databases, enterprise applications, and data-integration services
• Connect AI-enabled workflows with Microsoft 365, SharePoint, Microsoft Graph, enterprise data stores, third-party platforms, and approved AI services
• Implement retrieval and data-processing solutions using embeddings, vector or hybrid search, metadata filtering, indexing, and access-aware patterns
• Deploy and operate applications within Microsoft Azure using approved hosting, identity, storage, database, networking, security, and deployment patterns
• Build repeatable development and release processes using Git, CI/CD, Docker, automated testing, and infrastructure automation
• Implement appropriate authentication, authorization, role-based access, secrets management, logging, monitoring, environment separation, and other security controls
• Test AI solutions for reliability, security, model failure, prompt injection, inappropriate data access, unsafe tool use, dependency failure, and other production-readiness risks
• Participate in architecture reviews, code reviews, client technical sessions, troubleshooting, production-readiness assessments, and technical handoffs
• Maintain clear implementation documentation, diagrams, runbooks, testing evidence, and technical decisions while proactively communicating blockers, scope changes, and delivery risks

• Contribute reusable code, deployment templates, testing approaches, connector patterns, and engineering standards to Atlas Technica’s Ukraine-based AI capability

   

Requirements:

• 7+ years of professional software engineering experience, including recent hands-on work with AI-enabled applications, cloud applications, data systems, or enterprise integrations
• Strong Python development skills with experience building APIs, services, scripts, applications, or data workflows
• Experience with at least one additional production development stack such as C#/.NET, TypeScript/Node.js, Java, or a comparable technology
• Hands-on Microsoft Azure experience across application hosting, identity, storage, databases, secrets management, logging, monitoring, and deployment
• Practical experience with LLM APIs, agentic workflows, retrieval-augmented generation (RAG), embeddings, structured outputs, prompt design, and model limitations
• Experience building or integrating APIs, connectors, MCP components, databases, data platforms, or enterprise workflow systems
• Strong understanding of authentication, authorization, role-based access control, least privilege, environment separation, and secure secrets management
• Experience with Git, CI/CD, Docker, automated testing, production troubleshooting, and modern software-development practices
• Ability to write clean, maintainable, and testable code and clearly explain technical and implementation decisions
• Strong problem-solving, ownership, documentation, and follow-through skills with the ability to work effectively in a remote and collaborative delivery environment

• English proficiency at B2 level or higher, with the ability to participate effectively in technical client discussions and produce clear written documentation

   

Desirable Qualities:

• Experience with Azure AI Foundry, Azure OpenAI, Azure AI Search, Microsoft Agent Framework, or comparable AI orchestration technologies
• Experience with Microsoft Graph, SharePoint Online, Microsoft Entra ID, Microsoft 365, Copilot Studio, or Power Platform
• Experience with technologies such as Azure Functions, Azure Container Apps, App Service, Azure SQL, PostgreSQL, Cosmos DB, Snowflake, or similar data and application platforms
• Experience developing evaluation datasets, regression tests, or other approaches for testing non-deterministic AI components
• Experience moving prototypes, internally developed applications, vendor solutions, or citizen-developed applications toward controlled production use
• Experience supporting financial services, regulated industries, enterprise clients, or other environments with strong security and compliance requirements
• Relevant Microsoft Azure, AI, software engineering, or cloud certifications

• Experience creating reusable engineering patterns, mentoring junior engineers, or contributing to engineering standards and technical knowledge sharing

   

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Title: Product Owner
Reports to: Associate Director, DevOps
Department: DevOps
Location: Kyiv, Ukraine – Remote
Term: Full-Time

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking a Product Owner to join our DevOps team and help shape the continued development of Atlas Technica’s internal and client-facing technology platforms.

As a Product Owner, you will define the vision, roadmap, and priorities for key platform services, balancing customer value, business objectives, and technical considerations to drive product success.

The Product Owner will lead product discovery, translate validated opportunities into clear requirements and measurable outcomes, manage and prioritize the product backlog, and work closely with Engineering, Quality Assurance, Customer Support, and other stakeholders throughout the product lifecycle.

The successful candidate will combine strong product ownership experience with analytical thinking, customer empathy, clear communication, and the ability to make thoughtful, evidence-based decisions across competing priorities, technical constraints, and available capacity.

Position Responsibilities:

• Own and prioritize the product backlog for assigned SaaS platform services, including areas such as connectivity, authentication and authorization, APIs and integrations, workflow services, and notification systems
• Develop and maintain a comprehensive understanding of assigned products, users, existing functionality, business processes, technical constraints, company standards, roadmap, and intended future state
• Lead product discovery activities, including customer interviews, Customer Support shadowing, research, and hypothesis validation to identify customer needs, pain points, and product opportunities
• Contribute to product strategy, roadmap development, quarterly planning, and prioritization decisions
• Evaluate incoming requests based on customer value, business impact, product strategy, current capabilities, risks, dependencies, planned improvements, and available capacity
• Translate validated product opportunities into clear requirements, use cases, user stories, acceptance criteria, priorities, and measurable outcomes
• Collaborate closely with Engineering, Quality Assurance, Customer Support, and other stakeholders throughout product discovery, development, delivery, and continuous improvement
• Define and monitor product KPIs to evaluate usage, adoption, customer behavior, and product outcomes
• Combine quantitative data with customer and stakeholder feedback to identify product gaps, improve adoption, and inform roadmap decisions
• Balance competing stakeholder priorities and make transparent, evidence-based product decisions within the role’s delegated authority
• Clearly communicate product priorities, decisions, trade-offs, roadmap changes, results, and supporting rationale to technical and non-technical audiences
• Support successful product changes through internal education, demonstrations, stakeholder communication, and timely follow-through on assigned actions

Requirements:

• 5+ years of experience in product ownership, product management, or a closely related role, preferably within a SaaS or technology environment
• Proven experience owning the product lifecycle from discovery and roadmap development through backlog prioritization, delivery, launch, measurement, and continuous improvement
• Strong product discovery skills, including customer interviews, market research, competitor analysis, and hypothesis validation
• Ability to translate business objectives and user needs into clear product requirements, use cases, user stories, acceptance criteria, priorities, and measurable outcomes
• Strong analytical and data-driven decision-making skills, including experience defining and tracking product KPIs
• Experience analyzing product adoption, funnels, retention, conversion, churn, or other relevant performance indicators
• Experience with A/B testing, product experimentation, and metrics-based evaluation
• Strong stakeholder-management and risk-management skills with the ability to balance competing priorities across multiple teams
• Excellent written and verbal communication skills with the ability to communicate effectively with technical and non-technical stakeholders
• Advanced English proficiency at C1 level or higher for collaboration with international teams and stakeholders
• Experience using AI tools for research, analysis, prototyping, workflow automation, or other product-management activities

Desirable Qualities:

• Experience working within or supporting the Managed Service Provider industry, particularly organizations serving the U.S. market
• Experience working within complex corporate environments and collaborating across multiple teams and stakeholder groups
• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or comparable product or Agile certification
• Familiarity with product analytics platforms such as Mixpanel or similar tools
• Experience working closely with DevOps, Engineering, SaaS platform, API, integration, or shared-services teams
• Strong customer-focused mindset with the ability to combine qualitative feedback and quantitative data into practical product decisions

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Title: Service Management Analyst
Reports to: Manager, Service Management
Department: Service Management
Location: Ukraine – Remote
Schedule: 9:00 AM – 6:00 PM Eastern Time
Term: International Contractor

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating cross-functional resolution of incidents, problems, risks, and service-improvement initiatives across assigned client environments.

The Service Management Analyst will lead ITIL-aligned Incident and Problem Management activities, facilitate Root Cause Analyses, support Major Incident Management events, monitor client service health, and partner across Service teams to ensure issues are resolved thoroughly and recurring problems are addressed at their source.

The successful candidate will combine strong operational judgment, analytical thinking, client communication, and follow-through with the ability to influence technical and non-technical teams without direct authority. Success in this role will be reflected through improved SLA performance, reduced recurring incidents and backlog, stronger client satisfaction, high-quality incident and RCA documentation, timely reporting, effective compliance follow-through, and proactive identification of service risks before they become client-impacting issues.

Position Responsibilities:

• Drive incident follow-up and accountability for assigned clients, including escalations, aging tickets, SLA risks, outstanding actions, and backlog-reduction initiatives
• Identify recurring incidents, trends, and systemic issues that require Problem Management and coordinate the appropriate follow-through
• Facilitate Root Cause Analyses, ensuring technical contributors provide complete findings and documentation meets internal and client-ready quality standards
• Support Major Incident Management activities in partnership with the Incident Response Manager, including coordinating resources, opening incident bridges, maintaining timelines, tracking actions, managing updates, and escalating communication risks
• Monitor client service health, SLAs, KPIs, CSAT, backlog trends, incidents, problems, and other operational indicators to identify emerging risks and improvement opportunities
• Prepare and lead client Quarterly Business Reviews, presenting service performance, trends, risks, incidents, problems, and improvement initiatives to internal and external stakeholders
• Own and drive Service Improvement Plans and other corrective-action initiatives designed to improve service quality, reduce recurring issues, and strengthen client satisfaction
• Deliver accurate, timely service reporting and dashboards while translating performance data into actionable insights for leadership and service teams
• Support policy-compliance reviews, audit preparation, process-adherence checks, evidence requests, and corrective actions across Service functions
• Track adherence to ITIL-aligned processes and document gaps, exceptions, risks, and recommended improvements
• Partner with Service teams to create and improve playbooks, Standard Operating Procedures, knowledge-base content, training materials, and operational best practices
• Coordinate across NOC, Resource Coordination, Support, Onboarding, Service Operations, Talent Development, and other teams to improve handoffs, reduce process friction, and strengthen accountability

• Communicate service status, risks, dependencies, actions, and recommendations clearly and professionally to technical teams, business stakeholders, leadership, and clients

   

Requirements:

• 2–5 years of experience in service delivery, IT operations, service management, or a related operational role; equivalent demonstrated experience may be considered
• Working knowledge of ITIL practices, including Incident Management, Problem Management, Change Management, and continual service improvement
• Experience supporting Major Incident Management workflows and Root Cause Analysis documentation
• Strong analytical and reporting skills with the ability to interpret service metrics, SLAs, KPIs, trends, and performance data
• Ability to influence technical teams, drive accountability, and achieve outcomes without direct reporting authority
• Ability to communicate technical issues, service risks, and recommendations clearly to technical and non-technical stakeholders
• Strong organizational skills with the ability to manage multiple priorities, deadlines, follow-up activities, and cross-functional dependencies
• Strong written and verbal communication skills, including experience supporting client-facing communications, service reviews, or business-review materials
• Experience working with ITSM, ticketing, reporting, dashboard, or data-visualization platforms
• Strong attention to detail with the ability to produce accurate, complete, and professional incident, RCA, compliance, and service documentation
• Bachelor’s degree or equivalent relevant professional experience

• Ability to work remotely from Ukraine while maintaining consistent availability during the required 9:00 AM – 6:00 PM Eastern Time schedule

   

Desirable Qualities:

• Experience working within a Managed Service Provider, IT services, professional services, or multi-client technology environment
• Familiarity with ConnectWise Manage or a similar IT service-management platform
• Experience supporting audit tracking, policy compliance, process governance, or control-monitoring activities
• Experience preparing or presenting Quarterly Business Reviews, client health reporting, or service-performance reviews
• Experience developing dashboards or reports using Power BI, Excel, or similar analytics tools
• Experience identifying recurring service issues and translating operational data into practical improvement initiatives
• Strong understanding of service-quality, customer-satisfaction, and continual-improvement principles
• Familiarity with working across globally distributed technical and operational teams

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.