Atlas Technica

Title: Call Queue Coordinator
Reports to: Manager, Service Management
Type: Full-Time Contract
Working hours: 8 AM - 5 PM EST

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We seek a Call Queue Coordinator to join Atlas Technica’s rapidly growing organization. This operations-focused role offers excellent career development opportunities for a candidate who thrives in fast-paced, data-driven environments.

You will collaborate across the Service department to provide real-time oversight of the engineer call queue while supporting operational analysis, documentation, and continuous improvement of SLA performance.

Responsibilities:

Call Queue Oversight (Core Function – ~60%)

• Monitor daily call queue performance for coverage, volume, and adherence.
• Ensure engineers log in/out of the queue on time and follow SOPs.
• Resolve real-time conflicts related to breaks, PTO, or emergencies.
• Forecast call volume trends by time of day and day of week; make staffing recommendations.
• Generate reports and dashboards (wait times, handle times, abandonment rates, SLA compliance).
• Serve as escalation point for real-time call handling or queue technical issues.
• Maintain accountability tracking for attendance, missed calls, and queue compliance.

• Provide weekly reporting and recommendations to leadership.

   

   

  Service Management Support (Supplemental Function – ~40%)

• Assist Service Management team with trend analysis in ConnectWise Manage and Power BI (e.g., ticket volume patterns, SLA breaches, or recurring client issues).
• Support internal initiatives such as process documentation, SOP updates, and project tracking in Monday.com and Confluence.
• Help collect and organize Root Cause Analysis (RCA) and Major Incident follow-up data for leadership review.
• Partner with Resource Coordination and Support Managers to align call queue staffing with ticket demand and SLA targets.
• Participate in service improvement meetings and help document follow-up actions.

• Identify and flag recurring issues, process gaps, or training opportunities to Service Management leadership.

   

Qualifications

• Strong knowledge of ConnectWise Manage and 1Stream (or similar call routing system).
• Familiarity with call center metrics such as SLA attainment, ASA (Average Speed of Answer), abandonment rate, and staffing adherence.
• Experience with contact center or ITSM tools (e.g., BVOIP, 3CX, RingCentral, ServiceNow).
• Excellent communication and escalation skills; calm under pressure.
• Organizational and conflict-resolution skills, with strong attention to detail.
• Working knowledge of ITIL concepts (incident, service level management, continual improvement) and how they apply to MSP operations.

Desirable Qualities

• Experience in an MSP environment supporting real-time service operations and dispatch.
• Familiarity with Power BI or similar analytics/reporting tools.
• Comfortable partnering cross-functionally with Resource Coordination and Support Managers to align real-time staffing with ticket demand.
• Exposure to the financial services client environment and white-glove service expectations is a plus.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Position Name: Sales Admin

Reports to: Global Head of Sales

Location: Fully Remote

Status: Full-Time

Schedule Offered: 9 AM - 6 PM EST

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are seeking a highly organized and detail-oriented Sales Administrator to join our dynamic sales team. The Sales Administrator will play a vital role in supporting the sales department and ensuring its smooth operation. This individual will be responsible for various administrative tasks, maintaining accurate sales records, coordinating sales activities, and providing exceptional customer service. The ideal candidate should possess excellent communication skills, be proficient in administrative duties, and have a strong understanding of sales processes.

Responsibilities:

• Assist the sales team in managing daily operations and administrative tasks to enhance their efficiency and productivity.
• Maintain and update sales records, including customer information, sales orders, and contracts, in a timely and accurate manner.
• Prepare and process sales-related documents, such as invoices, purchase orders, and sales reports.
• Coordinate with internal departments, such as finance and logistics, to ensure smooth order fulfillment and delivery.
• Respond promptly to customer inquiries, providing product information, pricing details, and order status updates.
• Collaborate with the sales team to prepare sales presentations, proposals, and quotations for potential customers.
• Manage and organize sales-related documentation, such as sales collateral, brochures, and promotional materials.
• Assist in the coordination of sales events, including trade shows, conferences, and client meetings.
• Maintain a comprehensive understanding of the company's products and services to effectively address customer inquiries and provide accurate information.
• Support the sales team in monitoring sales targets, tracking sales activities, and preparing sales performance reports.
• Conduct market research and competitor analysis to identify sales opportunities and provide valuable insights to the sales team.
• Continuously update and maintain customer databases to ensure accurate and up-to-date information.
• Collaborate with the marketing team to develop and execute sales campaigns and promotional activities.

Qualifications:

• High school diploma or equivalent qualification; bachelor's degree in business administration or related field is a plus.
• Proven experience in an administrative role, preferably in a sales or customer service environment.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Excellent verbal and written communication skills.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Position Name: Jr. Accountant
Reports to: Sr. Accountant
Working hours: 3 PM - 12 AM Kyiv time

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

The Jr. Accounting Specialist position is a key member of the Finance team reporting to the Senior Accounting Specialist. The essential functions of this role include supporting monthly and annual reporting processes, performing routine controller tasks, assisting with regulatory filings and audits, and contributing to accurate financial operations through collaboration and data analysis.

Position responsibilities:

• Assist in preparing journal entries and maintaining general ledger accounts in accordance with accounting standards and internal policies
• Support the month-end and year-end close processes, ensuring timely and accurate financial reporting
• Prepare and analyze financial reports, including balance sheets, income statements, and cash flow statements
• Contribute to the preparation and review of consolidated financial statements, ensuring accuracy and compliance with applicable accounting standards (e.g. US GAAP)
• Perform routine controller functions, including account reconciliations, variance analysis, and internal controls monitoring
• Support Accounts Payable (AP) processes, including invoice review, coordination with vendors and internal teams to ensure timely payments
• Assist with regulatory compliance and filings, including state and international tax filings, transfer pricing documentation, and statutory reporting requirements
• Support internal and external audits by preparing schedules, responding to auditor inquiries, and ensuring timely delivery of requested documentation
• Assist in the budgeting and forecasting process, including data collection, variance tracking, and preparation of supporting schedules
• Utilize Excel and other tools to manage, analyze, and visualize financial data (e.g., pivot tables, VLOOKUP, advanced formulas)
• Collaborate cross-functionally with finance, tax, and operations teams to support business initiatives and reporting needs

• Perform other tasks and duties as assigned by the manager

   

Requirements:

• Bachelor's degree in Finance, Accounting, or Business Management required
• Experience and technical proficiency with NetSuite is considered an asset
• 1-3 years of related work experience
• Excellent written and oral communication skills, clear and precise in communication
• Strong attention to detail

• Proficient in MS Office, particularly Excel, Outlook, and Word

   

Desirable Qualities:

• Responsible, detail-oriented, team player

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Position Name: Information Security Analyst
Reports to: Chief Information Security Officer
Location/Type: Remote (UA Candidates only)

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We seek a skilled Information Security Analyst to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be work closely with the Chief Information Security Officer (CISO) and various teams to maintain and improve the security posture of Atlas and its clients. As a new position, this role will evolve, providing opportunities for growth and adaptation.

Responsibilities:

Vulnerability Management:

• Review vulnerability reports.
• Research scalable solutions for vulnerability remediation.
• Collaborate with Support/NOC to ensure remediations have minimal impact on clients and facilitate maintenance windows.
• Work with CS/Engineering to script and automate remediations.
• Track progress in ticketing system, including master tickets for multi-client initiatives and sub tickets for individual clients.
• Address vulnerabilities for clients' third-party vulnerability management, including overlap with Cavelo, and apply remedies to other clients.

Risk Management and Due Diligence:

• Provide accurate and timely responses to Due Diligence Questionnaires (DDQs).
• Review and analyze findings from risk assessments and penetration tests for Atlas and clients.
• Address identified vulnerabilities and recommend remediation strategies.
• Participate in Business Impact Analyses and tabletop exercises to enhance organizational resilience.

Industry Benchmark Alignment and Standards Updating:

• Start measuring alignment with Microsoft benchmarks in Intune and work on increasing the score.
• Address vulnerabilities and issues identified in workstation builds, cloud infrastructure configurations, and security configurations.
• Harden systems to enhance security across workstations, cloud infrastructure, and security configurations.

SOC 2 Maintenance and Additional Security Tasks:

• Perform test restores.
• Conduct reviews of our KnowBe4 phishing tests and training.
• Review SIEM logs.
• Assist in addressing cybersecurity incidents.
• Work with NOC and outsourced SOC on remediation runbooks.

• Perform additional tasks as assigned to support the security team and organization.

   

Requirements:

• Strong understanding of cybersecurity principles and practices.
• Experience with vulnerability management and remediation.
• Familiarity with Microsoft Intune and security benchmarks.
• Excellent analytical and problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Strong communication skills, both written and verbal.
• Strong ability to work independently.
• Experience with security tools (SIEM, IDS/IPS, vulnerability scanners).
• Experience with RMM/SOAR and other automation platforms.
• Experience scripting.
• Experience writing runbooks.

Desirable Qualities:

• Experience working in an MSP environment (preferred, but not required).
• Relevant certifications (AZ-500, SC-900, SC-300, CompTIA Security+, etc.)

Position Name: Procurement Analyst
Reports To: Procurement Manager
Location/Type: Remote UA

Atlas Technica, a company that has seen remarkable growth since its inception in 2016, is on a mission to provide IT management, user support, and cybersecurity for our clients, including hedge funds and other investment firms. Our unwavering commitment to service has been the key to our success.  

At Atlas Technica, we hold our core values of ownership, execution, growth, intelligence, and camaraderie in high regard. We seek individuals who share these values and thrive in an environment that prioritizes customer service. We offer a competitive salary, comprehensive benefits, and great perks to our global team, and we are committed to fostering a professional yet friendly environment that promotes professional and career development. If this sounds like the workplace you'd thrive in, we encourage you to join Atlas Technica.

The Procurement department is responsible for sourcing and supplying IT hardware, software, and licenses for both Internal and External clients.
We are seeking a Procurement/Purchasing Analyst with experience with purchasing and order processing. This is a hands-on role, supporting the Procurement Manager in both internal procurement activities and client-facing procurement services.

Responsibilities: 

• Assist in end-to-end purchasing of IT hardware, software, and licenses for resale to clients as well as the internal procurement needs of the Atlas Technica.
• Support vendor relationships, including onboarding, completing new vendor account application forms, and maintaining vendor data.
• Support the Procurement manager in processing purchase requests, obtaining vendor quotes, creating customer quotes, and creating purchase orders.
• Maintain supplier records and price lists.
• Assist with supplier negotiations and Deal Registrations with OEM’s like Dell, Palo Alto, Cisco, Juniper, Lenovo to secure competitive pricing, terms, and SLAs.

• Order status checking and keeping requesters UpToDate with ETA information.

   

Requirements: 

• Minimum 2 years’ experience in procurement/purchasing order processing or vendor management.
• Experience in sourcing and purchasing IT products and services from Distributors in the UK and US (hardware, software, licenses).
• Strong vendor relationship management skills.
• Good understanding of supply chain processes.
• Excellent organizational skills with high attention to detail.
• Strong communication and negotiation abilities.
• ConnectWise Manage, CPQ or similar ERP / PSA Tools experience used to create client quotes and manage the PO process.

Desirable Qualities: 

• Previous experience in an MSP, VAR, IT reseller, or IT distribution environment.
• Knowledge of major IT vendors/distributors (e.g., Dell, HP, Juniper, Palo Alto, Microsoft, Ingram Micro, Tech Data).

Skills:

• Must be organized, personable, and detail-oriented.
• Must be able to multi task
• Must possess very good English communication skills, both verbal and written
• Must be process oriented, able to both take direction and suggest improvements when appropriate
• Must be both a team oriented collaborator as well as someone able to work individually and take initiative
• Must be able to work with a diverse array of employees

Qualifications

• High School diploma
• Familiarity working within an office environment
• Professional demeanor
• 2-5 years customer service experience
• 2-5 years procurement/purchasing/order processing.
• Basic understanding of computer hardware, components and software
• Prior experience working within software systems a plus (ConnectWise, CPQ)
• A great attitude and a willingness to learn from and contribute to our Procurement Team

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

NOC Engineer role responsibility is to serve as Atlas’ front line for alerts & requests. Our multinational team of Network Operation Center engineers addresses issues with end-user devices, cloud technologies, and basic network troubleshooting. The NOC offers both leadership and technical career progression opportunities. This role is a full-time (40 hours/week) contract.

Responsibilities:

• Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
• Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
• Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
• Projects, as assigned by managers, for the NOC and Support teams.
• Documentation, maintaining knowledge base, new articles, and content improvements.
• Recommend and improve processes to drive better outcomes.

Requirements:

• Microsoft Windows Desktop & Server OS
   
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
  • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
  • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
• E-Mail Technologies
   
  • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
• Networking
   
  • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
• Security
   
  • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
• Great communicators, able to speak at a conversational English level
• 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits
• 1+ years of network experience, including knowledge of ITIL-based Service Operations
• Passionate about delivering consistently positive experiences to our customers
• Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue

Desirable Qualities:

• Experience working in an MSP/Consultancy environment.
• Experience with related tools such as OpsGenie, PageR Duty, PRTG, Scripting with PowerShell, Automate Script, and Azure Functions.
• Strong knowledge of RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.
• Able to design monitors to look for problem conditions in customer environments.
• Able to design scripts to address faults automatically.
• A degree in a relevant field (Computer Science/Computer Engineering).
• Certifications such as CompTIA A+, Server+, Network+ or similar.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Working Hours Offered, No Rotation or On-Calls

• US EST Weekday 2nd Shift — Includes 1h unpaid lunch: Monday-Friday 2 PM-11 PM EST

OR

• US EST Weekday 1st Shift — Includes 1h unpaid lunch: Monday-Friday 6 AM-3 PM EST

OR

• US EST Weekday 3rd Shift — Includes 1h unpaid lunch: Monday-Friday 10 PM-7 AM EST