ARRISE

About us:
 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 

Our global team of talented and driven professionals is shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 

RNG Customer Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They analyze all incoming requests, perform basic troubleshooting, and provide solutions and responses to customers. The primary goal of the Customer Support Engineer is to ensure customer satisfaction. RNG Customer Support Engineer reports to the Support Shift Lead during the immediate shift and the Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.

- Conduct analysis and analytics of the requested information.

- Report bugs, malfunctions, or any unpredictable behavior of the software.

- Provide step-by-step guidance and instructions to customers to resolve problems.

- Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

- Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree (or equivalent work experience).

- Proven experience in customer service or related roles.

- Strong problem-solving and analytical skills.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.

- Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledge bases.

- English level: Upper-Intermediate or higher.

- Ukrainian proficiency

Company offers:

- Fully remote work or work in a friendly team in a modern office.

- Unlimited coffee, snacks, and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

About us:
 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 

Responsibilities:

- Integration of our gaming products ranging from launching new games, maintaining new partners via integrations into our/external systems.

- Planning and coordinating integration projects.

- Understand the integration process in detail in every step.

- Knowledge of the technical side of the API implementation.

- To have excellent communication skills and keep the lines of communication open by circulating reports that keep stakeholders in the loop on project status and in sync with the latest development schedule and priorities.

- Work with other members of the development team to coordinate deliveries of new integrations/tasks/fixes.

- Communicate integration project priorities, and monitor and escalate issues.

- Serve as the main technical point of contact for external customers during the integration phase.

- Provide regular reports on demand to management as required.

- Ensure that integration requirements are well-defined.

- Ensure that the integration has all necessary approvals before Production (QA signoff, Finance signoff, Compliance signoff).

- Create and improve Integration related processes.

Successful candidates should correspond to the following required competencies:

Professional skills:

- Understanding of Web Technologies.

- Experience in work with web applications, and CMS.

- Good knowledge of SQL, Oracle/Mongo DB queries.

- Experience in basic Linux command line interface and utilities.

- Manage and monitor systems to drive troubleshooting.

- Good knowledge of XML, HTML, SOAP, and JSON.

- Experience in software development (Java/JS/PHP) will be an advantage.

- Working with REST API.

General skills

- Intermediate English (reading/writing/speaking).

- Proficiency in Ukrainian.

- Experience in support.

- Experience in administrating (troubleshooting, logs parsing, scripting etc).

- Quick understanding and learning abilities.

- Ability to work on several tasks in parallel.

- Ability to work under pressure.

- Understanding of SDLC (CI/CD).

Company offers: 

- Long-term employment.

- Paid vacation and sick leaves.

- Free English lessons.

- Opportunity to grow within the company.

- Great motivated team.

- Comfortable working conditions.

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Required Skills: 

• 5+ years of hands-on experience in commercial software development using Java.  
• Solid understanding of Object-Oriented Programming (OOP) concepts and proficient in applying design patterns. 
• Extensive expertise in Java Core and the Spring framework (including Spring Boot, Spring Web, Spring Data, Spring Cloud). 
• Proficiency in vanilla JDBC for database interactions. 
• Strong understanding of RDBMS concepts and SQL, with experience working with databases such as Oracle, PostgreSQL. 
• Experience with Redis. 
• Experience with distributed messaging systems, particularly RabbitMQ. 
• Proven track record in the development of microservices and distributed transactional systems. 
• Knowledge of fundamental design principles for building scalable and highly available applications. 
• Good foundation in algorithms, design patterns, and data structures. 
• Proficiency in unit/functional testing frameworks such as JUnit 4/5, Spock, and Testcontainers.  

Preferred Skills:  

• Experience in application and infrastructure monitoring. 
• Proven ability to troubleshoot production problems related to software applications. 
• Exposure to high-load systems. 
• Good spoken and written English skills. 
• Experience with JSP, Thymeleaf, JavaScript, TypeScript, React would be a big plus. 
• Experience with MongoDB would be a big plus. 

Responsibilities:  

As a Java Software Engineer, you will play a pivotal role in engineering and implementing a high-loaded enterprise system that serves tens of thousands of users logging into our product every day. Your responsibilities will include: 

• Collaborating with cross-functional teams to design, develop, and maintain robust software solutions that meet the needs of our enterprise-level system. 
• Architecting scalable and efficient Java-based components to ensure optimal performance under high load. 
• Implementing best practices in software engineering, including code reviews, testing methodologies, and documentation standards. 
• Optimizing system performance and reliability through continuous monitoring, troubleshooting, and performance tuning. 
• Participating in the entire software development lifecycle, from requirements gathering and design to deployment and support. 
• Staying up-to-date with the latest technologies and industry trends to continuously improve our system architecture and development processes. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

About us:
 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals is shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Required Skills: 

• 5+ years of hands-on experience in commercial software development using Java.  
• Solid understanding of Object-Oriented Programming (OOP) concepts and proficient in applying design patterns. 
• Extensive expertise in Java Core and the Spring framework (including Spring Boot, Spring Web, Spring Data, Spring Cloud). 
• Proficiency in vanilla JDBC for database interactions. 
• Strong understanding of RDBMS concepts and SQL, with experience working with databases such as Oracle, PostgreSQL. 
• Experience with Redis. 
• Experience with distributed messaging systems, particularly RabbitMQ. 
• Proven track record in the development of microservices and distributed transactional systems. 
• Knowledge of fundamental design principles for building scalable and highly available applications. 
• Good foundation in algorithms, design patterns, and data structures. 
• Proficiency in unit/functional testing frameworks such as JUnit 4/5, Spock, and Testcontainers.  
• Proficiency in Ukrainian.

Preferred Skills:  

• Experience in application and infrastructure monitoring. 
• Proven ability to troubleshoot production problems related to software applications. 
• Exposure to high-load systems. 
• Good spoken and written English skills. 
• Experience with JSP, Thymeleaf, JavaScript, TypeScript, React would be a big plus. 
• Experience with MongoDB would be a big plus. 

Responsibilities:  

As a Java Software Engineer, you will play a pivotal role in engineering and implementing a high-loaded enterprise system that serves tens of thousands of users logging into our product every day. Your responsibilities will include: 

• Collaborating with cross-functional teams to design, develop, and maintain robust software solutions that meet the needs of our enterprise-level system. 
• Architecting scalable and efficient Java-based components to ensure optimal performance under high load. 
• Implementing best practices in software engineering, including code reviews, testing methodologies, and documentation standards. 
• Optimizing system performance and reliability through continuous monitoring, troubleshooting, and performance tuning. 
• Participating in the entire software development lifecycle, from requirements gathering and design to deployment and support. 
• Staying up-to-date with the latest technologies and industry trends to continuously improve our system architecture and development processes. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

About us: 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 

Responsibilities: 

As Front-End Developer you'll be responsible for implementation of art game design state into web HTML5 code. You will implement interesting and interactive functionality in our games and become a member of the team of professionals in the game industry. 

Skills Required: 

• 5 + years of experience in designing User Interface (UI) web applications using HTML5, CSS3, JavaScript, Websocket, REST, Webpack, ES Next, SASS. 
• 3+ years experience in React/Redux with Redux-saga. Knowledge or hands-on experience with NodeJS, ExpressJS. 
• Experience in Figma, Photoshop.  
• Experience in working with agile/scrum software lifecycle methodologies. 
• Experience in writing tests. 
• Experience in all phases of Software Development Life Cycle (SDLC). 
• Including Analysis, Design, Development, Documentation, Testing. 
• To be able to use Git for source code management and for version control and Jira for backlog managing. 
• To be capable of quickly learning and delivering solutions as an individual and as part of a team. 
• Understanding of browser compatibility issues. 
• Detail oriented. 
• Good understanding of the organization's goals and objectives. 
• Upper-Intermediate English -written and oral communication skills. 
• Result oriented, team player, proactive person. 

Nice to have: 

• Previous work on projects involving immersive UI, creative websites, or interactive storytelling. 
• Familiarity with motion prototyping tools (Figma Smart Animate, After Effects, Rive). 
• Nice to have expertise with one of animation libraries such as: 
• Framer Motion 
• GSAP 
• React Spring 
• Three.js 
• Lottie / Bodymovin 
• Rive 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level.  

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Responsibilities: 

• Design and implement complex infrastructure projects using IaC and best practices. 
• Build and improve automation pipelines for software development lifecycle. 
• Participate in systems performance tuning, work on platform high availability. 
• Continuously work on monitoring and observability tools. 
• Tightly collaborate with application software engineers to improve platform health, performance, and security standards, assist in architecture planning. 

• Incident mitigation, evasion and postmortem investigation, in-depth technical assistance for the customer support team. 

   

Skills Required: 

• Linux administration and troubleshooting experience – must have. 
• Production experience with AWS or other cloud but wish to learn AWS quickly – must have. 
• Strong experience with configuration management automation and IaC (preferably Ansible, Terraform) - must have. 
• CI/CD stacks management experience, Jenkins, GitlabCI, others – must have. 
• Solid understanding of shell/Python or other – must have. 
• Experience with containers management – must have. 
• Experience with containers orchestration (Kubernetes/Nomad/other). 
• Experience with metrics and logging solutions: ELK, Prometheus, etc. 
• Familiarity with distributed *SQL and non-SQL databases – would be a plus. 
• Experience working and configuring Nginx, Kafka, CDN, DDoS protection – would be a plus. 
• Proven experience in leading projects from design to production. 
• English – intermediate, we are working in close collaboration with teams across the world. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Responsibilities:

- Go through the software requirements and get clarifications on one's doubts.

- Become familiar with the software under test and any other related software.

- Understand the master test plan and/or the project plan.

- Create or assist in creating your test plan.

Generate test cases based on the requirements and other documents.

- Procure or create test data required for testing.

- Test software releases by executing assigned tests (manual and/or automated).

- Report test results.

- Update test cases based on the discovered defects.

- Support the team with testing tasks as required.

- Keep up-to-date on the overview of the development technology, the popular testing tools (e.g. automated testing tools and test management systems) and the overview of the business domain.

Skills Required:

- Working as Quality Assurance Engineer 1+ (Back-end).

- Good experience in Manual Testing of Web applications.

- Advanced skills in requirements analysis.

- Knowledge and practical experience working with SQL.

- Knowledge and practical experience working with GIT, Kibana, and Jenkins will be a plus.

- Deep understanding and experience in software development life cycle.

- Excellent skills in reading and analyzing logs to identify the root cause of a defect.

- Ability to prioritize test cases based on risk analysis.

- Multitasking skills.

- Intermediate English level.

- Ukrainian proficiency.

- Strong communication skills.

- Addiction to work.

- Gaming application expertise will be a plus.

- Integration testing using SOAP UI and Postman will be a plus.

Company offers:

- Fully remote work or work in a friendly team at a modern office.

- Health insurance.

- Free English language training.

- Real Agile.

- Competitive salary level.

About us:
 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
 

Requirements: 

• 5+ years of PostgreSQL, Pg/SQL development experience. 
• Oracle SQL, PL/SQLL development experience will be a big plus. 
• Shredding, changing and understanding older code without the need to know everything about a business process is imperative. 
• Query performance analyzing and tuning. 
• Experience with high loaded OLTP systems. 
• Experience with very large databases. 
• Experience with design, development, and maintenance of reporting and data warehouse databases a plus. 
• Experience with migrating schemas and data from Oracle to other RDBMS a plus. 
• Basic DB administration experience. 
• Familiarity with database design, documentation and coding. 
• Familiarity with programming languages API. 
• Problem solving skills and ability to think algorithmically. 
• Experience with Amazon Redshift, RDS, Aurora is a plus. 

General skills: 

• English (reading/writing/speaking) — min Intermediate level. 
• Experience in working with people. 
• Quick understanding and learning abilities. 
• Ability to work on several tasks in parallel. 

 
Responsibilities: 

• Responsible for designing, coding, and implementing software solutions using modern techniques and programming SQL language. 
• Provides high-level database development assistance in creating specific applications for businesses. 
• Provides general support on information technology to design, develop, execute, and maintain the database application systems, applying several RDBMS. 
• Ensures research and innovation at all levels of the software development process. 
  May participate in multiple projects simultaneously as a senior development team member. 
• Works harmoniously in a cross-functional team comprising managers, supervisors, business analysts, systems personnel, network staff, and other developers in ensuring the delivery of software solutions as planned, within set budget, and timely. 
• Acts as a coach or mentor to junior software developers. 
• Provides excellent customer service by responding to and assisting with help desk calls to resolving issues, including system outages. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
 

Requirements:

· 5+ years of PostgreSQL, Pg/SQL development experience.

· Oracle SQL, PL/SQLL development experience will be a big plus.

· Shredding, changing and understanding older code without the need to know everything about a business process is imperative.

· Query performance analyzing and tuning.

· Experience with high loaded OLTP systems.

· Experience with very large databases.

· Experience with design, development, and maintenance of reporting and data warehouse databases a plus.

· Experience with migrating schemas and data from Oracle to other RDBMS a plus.

· Basic DB administration experience.

· Familiarity with database design, documentation and coding.

· Familiarity with programming languages API.

· Problem solving skills and ability to think algorithmically.

· Experience with Amazon Redshift, RDS, Aurora is a plus.

General skills:

· English (reading/writing/speaking) — min Intermediate level.

· Experience in working with people.

· Quick understanding and learning abilities.

· Ability to work on several tasks in parallel.
 

Responsibilities:

· Responsible for designing, coding, and implementing software solutions using modern techniques and programming SQL language.

· Provides high-level database development assistance in creating specific applications for businesses.

· Provides general support on information technology to design, develop, execute, and maintain the database application systems, applying several RDBMS.

· Ensures research and innovation at all levels of the software development process. May participate in multiple projects simultaneously as a senior development team member.

· Works harmoniously in a cross-functional team comprising managers, supervisors, business analysts, systems personnel, network staff, and other developers in ensuring the delivery of software solutions as planned, within set budget, and timely.

· Acts as a coach or mentor to junior software developers.

· Provides excellent customer service by responding to and assisting with help desk calls to resolving issues, including system outages.

Company offers:

· Long-term employment.

· Flexible timetable.

· Comfortable working conditions.

· Paid vacation and sick leaves.

· English lessons, gym.

· Competitive salary level.

ARRISE is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry.

Powering up new possibilities of play through one single API, ARRISE offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.

Driven by a persistence to craft immersive experiences and responsible thrills, ARRISE's global team consistently deliver best-in-class services with a dedication to create games that players love time and time again.

RNG Customer Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They analyze all incoming requests, perform basic troubleshooting, and provide solutions and responses to customers. The primary goal of the Customer Support Engineer is to ensure customer satisfaction. RNG Customer Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.

- Conduct analysis and analytics of the requested information.

- Report bugs, malfunctions, or any unpredictable behavior of the software.

- Provide step-by-step guidance and instructions to customers to resolve problems.

- Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

- Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree (or equivalent work experience).

- Proven experience in customer service or related roles.

- Strong problem-solving and analytical skills.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.

- Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledge bases.

- English level: Upper-Intermediate or higher.

- Ukrainian proficiency

Company offers:

- Fully remote work or work in a friendly team in a modern office.

- Unlimited coffee, snacks, and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

About ARRISE

ARRISE is one of the fastest growing platform providers. Our passion for premium product is unrivalled and we strive to create only the most engaging and evocative best experiences.
ARRISE’s employs extensive expertise to ensure that each high-quality product developed in our studios represents our mantra of innovation and dedication.
We are continuously launching new and exhilarating projects. This comes from heavy investment into research, development and our people, providing you with all the support you need.

Your success is our success!

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Professional skills: 

• Understanding of Web Technologies. 
• Experience in work with web applications, CMS. 
• Experience in basic Linux. 
• Manage and monitor systems to drive troubleshooting. 
• Good knowledge of HTTP and API. 
• Understanding of TCP/IP network stack. 
• Good communication skills. 
• Be able to work in shifts. 

General skills: 

• Intermediate English (reading/writing). 
• Experience in support. 
• Experience in administrating (troubleshooting, logs parsing, scripting etc.) will be plus. 
• Quick understanding and learning abilities. 
• Ability to work on several tasks in parallel. 

Responsibilities: 

• Sort, prioritize, track and route issues/tickets. 
• Must be able to report incidents, created by user or alarms with monitoring tools. 
• Be well versed in handling, escalating and resolving incidents within the L1 level. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Professional skills: 

• Understanding of Web Technologies. 
• Experience in work with web applications, CMS. 
• Experience in basic Linux. 
• Manage and monitor systems to drive troubleshooting. 
• Good knowledge of HTTP and API. 
• Understanding of TCP/IP network stack. 
• Good communication skills. 
• Be able to work in shifts. 

General skills: 

• Intermediate English (reading/writing). 
• Experience in support. 
• Experience in administrating (troubleshooting, logs parsing, scripting etc.) will be plus. 
• Quick understanding and learning abilities. 
• Ability to work on several tasks in parallel. 
• Proficiency in Ukrainian (required).

Responsibilities: 

• Sort, prioritize, track and route issues/tickets. 
• Must be able to report incidents, created by user or alarms with monitoring tools. 
• Be well versed in handling, escalating and resolving incidents within the L1 level. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Responsibilities: 

• Go through the software requirements and get clarifications on one’s doubts. 
• Become familiar with the software under test and any other related software. 
• Understand the master test plan and/or the project plan. 
• Create or assist in creating your test plan. 
• Generate test cases based on the requirements and other documents. 
• Procure or create test data required for testing. 
• Test software releases by executing assigned tests (manual and/or automated). 
• Report test results. 
• Update test cases based on the discovered defects. 
• Support the team with testing tasks as required. 
• Keep up-to-date on the overview of the development technology, the popular testing tools (e.g. automated testing tools and test management systems) and the overview of the business domain.

Skills Required: 

• Working as Quality Assurance Engineer 1+ (Back-end). 
• Good experience in Manual Testing of Web applications. 
• Advanced skills in requirements analysis. 
• Knowledge and practical experience working with SQL. 
• Knowledge and practical experience working with GIT, Kibana, and Jenkins will be a plus. 
• Deep understanding and experience in software development life cycle. 
• Excellent skills in reading and analyzing logs to identify the root cause of a defect. 
• Ability to prioritize test cases based on risk analysis.
• Multitasking skills 
• Intermediate English level. 
• Strong communication skills. 
• Addiction to work.
• Gaming application expertise will be a plus. 
• Integration testing using SOAP UI and Postman will be a plus. 

Company offers:

• Long-term employment.
• Flexible timetable.
• Comfortable working conditions.
• Paid vacation and sick leaves.
• English lessons, gym.
• Competitive salary level.

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Responsibilities:

- Go through the software requirements and get clarifications on one's doubts.

- Become familiar with the software under test and any other related software.

- Understand the master test plan and/or the project plan.

- Create or assist in creating your test plan.

Generate test cases based on the requirements and other documents.

- Procure or create test data required for testing.

- Test software releases by executing assigned tests (manual and/or automated).

- Report test results.

- Update test cases based on the discovered defects.

- Support the team with testing tasks as required.

- Keep up-to-date on the overview of the development technology, the popular testing tools (e.g. automated testing tools and test management systems), and the overview of the business domain.

Skills Required:

- Working as Quality Assurance Engineer for 1+ year (Back-end).

- Good experience in Manual Testing of Web applications.

- Advanced skills in requirements analysis.

- Knowledge and practical experience working with SQL.

- Knowledge and practical experience working with GIT, Kibana, and Jenkins will be a plus.

- Deep understanding and experience in software development life cycle.

- Excellent skills in reading and analyzing logs to identify the root cause of a defect.

- Ability to prioritize test cases based on risk analysis.

- Multitasking skills.

- Intermediate English level.

- Ukrainian proficiency.

- Strong communication skills.

- Gaming application expertise will be a plus.

- Integration testing using SOAP UI and Postman will be a plus.

Company offers:

- Fully remote work or work in a friendly team at a modern office.

- Health insurance.

- Free English language training.

- Real Agile.

- Competitive salary level.

About us:
 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
 

Responsibilities: 

• Design and implement complex infrastructure projects using IaC and best practices. 
• Build and improve automation pipelines for software development lifecycle. 
• Participate in systems performance tuning, work on platform high availability. 
• Continuously work on monitoring and observability tools. 
• Tightly collaborate with application software engineers to improve platform health, performance, and security standards, assist in architecture planning. 
• Incident mitigation, evasion and postmortem investigation, in-depth technical assistance for the customer support team. 
   

Skills Required: 

• Linux administration and troubleshooting experience – must have. 
• Production experience with AWS or other cloud but wish to learn AWS quickly – must have. 
• Strong experience with configuration management automation and IaC (preferably Ansible, Terraform) - must have. 
• CI/CD stacks management experience, Jenkins, GitlabCI, others – must have. 
• Solid understanding of shell/Python or other – must have. 
• Experience with containers management – must have. 
• Experience with containers orchestration (Kubernetes/Nomad/other). 
• Experience with metrics and logging solutions: ELK, Prometheus, etc. 
• Familiarity with distributed *SQL and non-SQL databases – would be a plus. 
• Experience working and configuring Nginx, Kafka, CDN, DDoS protection – would be a plus. 
• Proven experience in leading projects from design to production. 
• English – intermediate, we are working in close collaboration with teams across the world. 
   

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level.