ARRISE

About us:
 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Requirements: 

• Requires 4 or more years of related experience, maintenance, and administration of PostgreSQL databases.   
• Previous SQL Server and/or Oracle database administration experience is a plus.  
• Strong writing and verbal communication skills.   
• Displays excellent collaborative skills with cross-functional teams.  

Responsibilities:  

• The DBA should have knowledge of some industry standard PostgreSQL databases including creation and implementation of fully functional PostgreSQL database clusters (both in the cloud AWS RDS and on-premises), ability to maintain multiple development, QA, and production PostgreSQL environments with experience in performance tuning.  
• Review existing configurations and installations and provide design decisions for improvements to platform environments.  
• Assist in planning and performing PostgreSQL database upgrades and migrations.  
• Perform production level support and be part of the on call rotation when required.  
• This position will be responsible for supporting new and existing PostgreSQL database systems, both internally and future Cloud managed instances and will contribute in defining best practices in database administration, and introduce innovation with automation.  
• Proficient with the Linux operating systems - Ubuntu, RHEL.  
• Assist in implementing long-term strategic goals for database development in conjunction with end users, managers, clients, and other stakeholders.   
• Perform debugging, tuning, and performance enhancement as well as automation of operational and continuous integration aspect of the PostgreSQL platform.  
• Independently analyzes, solves, and corrects issues in real time, providing problem resolution end-to-end.  

Company offers: 

• Long-term employment; 
• Flexible timetable; 
• Comfortable working conditions; 
• Paid vacation and sick leaves; 
• English lessons, gym; 
• Competitive salary level. 

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 

Our global team of talented and driven professionals is shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Poland, Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
 

Responsibilities:  

• Go through the software requirements and get clarifications on one's doubts.  
• Become familiar with the software under test and any other software related to it.  
• Understand the master test plan and/or the project plan.  
• Create or assist in creating own test plan.  
• Generate test cases based on the requirements and other documents.  
• Procure or create test data required for testing.  
• Test software releases by executing assigned tests (manual and/or automated).  
• Deliver releases to production using CI/CD tools  
• Report test results.  
• Update test cases based on the discovered defects.  
• Support the team with testing tasks as required.  

• Keep himself / herself up-to-date on the overview of the development technology, the popular testing tools (e.g. automated testing tools and test management systems) and the overview of the business domain. 

   

Skills Required:  

• Working as Quality Assurance Engineer for 5+ years.  
• Good experience in Manual Testing of Web applications with the main focus on backend part of the software.  
• Hands on experience of API testing using Postman or other similar tools.  
• Good knowledge and practical experience with Git. Experience with Gitflow usage will be a plus.  
• Practical experience with microservices  
• Good knowledge of the client-server architecture and communication. 
• Advanced skills in requirements analysis.  
• Good knowledge and practical experience working with SQL.  
• Deep understanding and experience in software development life cycle.  
• Excellent skills of reading and analysing logs to identify root cause of a defect.   
• Ability to prioritise test cases based on risk analysis.  
• Intermediate English level.  

• Strong proactiveness and communication skills.   

   

Will be a plus:  

• Knowledge and experience with message brokers like RabbitMQ or Kafka.  
• Experience with Kubernetes.
• Gaming applications expertise.  
• NoSQL experience.

• Knowledge and experience in writing Automation tests (Selenium, JUnit or TestNG frameworks).

   

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 

Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 

Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!   

Requirements: 

• Requires 4 or more years of related experience, maintenance, and administration of PostgreSQL databases.   
• Previous SQL Server and/or Oracle database administration experience is a plus.  
• Strong writing and verbal communication skills.   
• Displays excellent collaborative skills with cross-functional teams.  

Responsibilities:  

• The DBA should have knowledge of some industry standard PostgreSQL databases including creation and implementation of fully functional PostgreSQL database clusters (both in the cloud AWS RDS and on-premises), ability to maintain multiple development, QA, and production PostgreSQL environments with experience in performance tuning.  
• Review existing configurations and installations and provide design decisions for improvements to platform environments.  
• Assist in planning and performing PostgreSQL database upgrades and migrations.  
• Perform production level support and be part of the on call rotation when required.  
• This position will be responsible for supporting new and existing PostgreSQL database systems, both internally and future Cloud managed instances and will contribute in defining best practices in database administration, and introduce innovation with automation.  
• Proficient with the Linux operating systems - Ubuntu, RHEL.  
• Assist in implementing long-term strategic goals for database development in conjunction with end users, managers, clients, and other stakeholders.   
• Perform debugging, tuning, and performance enhancement as well as automation of operational and continuous integration aspect of the PostgreSQL platform.  
• Independently analyzes, solves, and corrects issues in real time, providing problem resolution end-to-end.  

Company offers: 

• Long-term employment; 
• Flexible timetable; 
• Comfortable working conditions; 
• Paid vacation and sick leaves; 
• English lessons, gym; 
• Competitive salary level. 

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
 

Requirements: 

• 5+ years of PostgreSQL, Pg/SQL development experience. 
• Oracle SQL, PL/SQLL development experience will be a big plus. 
• Shredding, changing and understanding older code without the need to know everything about a business process is imperative. 
• Query performance analyzing and tuning. 
• Experience with high loaded OLTP systems. 
• Experience with very large databases. 
• Experience with design, development, and maintenance of reporting and data warehouse databases a plus. 
• Experience with migrating schemas and data from Oracle to other RDBMS a plus. 
• Basic DB administration experience. 
• Familiarity with database design, documentation and coding. 
• Familiarity with programming languages API. 
• Problem solving skills and ability to think algorithmically. 
• Experience with Amazon Redshift, RDS, Aurora is a plus. 

General skills: 

• English (reading/writing/speaking) — min Intermediate level. 
• Experience in working with people. 
• Quick understanding and learning abilities. 
• Ability to work on several tasks in parallel. 

 
Responsibilities: 

• Responsible for designing, coding, and implementing software solutions using modern techniques and programming SQL language. 
• Provides high-level database development assistance in creating specific applications for businesses. 
• Provides general support on information technology to design, develop, execute, and maintain the database application systems, applying several RDBMS. 
• Ensures research and innovation at all levels of the software development process. 
  May participate in multiple projects simultaneously as a senior development team member. 
• Works harmoniously in a cross-functional team comprising managers, supervisors, business analysts, systems personnel, network staff, and other developers in ensuring the delivery of software solutions as planned, within set budget, and timely. 
• Acts as a coach or mentor to junior software developers. 
• Provides excellent customer service by responding to and assisting with help desk calls to resolving issues, including system outages. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

About us:
 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
 

Requirements: 

• 5+ years of PostgreSQL, Pg/SQL development experience. 
• Oracle SQL, PL/SQLL development experience will be a big plus. 
• Shredding, changing and understanding older code without the need to know everything about a business process is imperative. 
• Query performance analyzing and tuning. 
• Experience with high loaded OLTP systems. 
• Experience with very large databases. 
• Experience with design, development, and maintenance of reporting and data warehouse databases a plus. 
• Experience with migrating schemas and data from Oracle to other RDBMS a plus. 
• Basic DB administration experience. 
• Familiarity with database design, documentation and coding. 
• Familiarity with programming languages API. 
• Problem solving skills and ability to think algorithmically. 
• Experience with Amazon Redshift, RDS, Aurora is a plus. 

General skills: 

• English (reading/writing/speaking) — min Intermediate level. 
• Experience in working with people. 
• Quick understanding and learning abilities. 
• Ability to work on several tasks in parallel. 

 
Responsibilities: 

• Responsible for designing, coding, and implementing software solutions using modern techniques and programming SQL language. 
• Provides high-level database development assistance in creating specific applications for businesses. 
• Provides general support on information technology to design, develop, execute, and maintain the database application systems, applying several RDBMS. 
• Ensures research and innovation at all levels of the software development process. 
  May participate in multiple projects simultaneously as a senior development team member. 
• Works harmoniously in a cross-functional team comprising managers, supervisors, business analysts, systems personnel, network staff, and other developers in ensuring the delivery of software solutions as planned, within set budget, and timely. 
• Acts as a coach or mentor to junior software developers. 
• Provides excellent customer service by responding to and assisting with help desk calls to resolving issues, including system outages. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

About us:
 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

 
Required skills: 

• 5+ years of Java development. 
• Strong programming skills with Java. 
• Experience with OOP/OOD. 
• Experience with clustered applications, pooling, connection management, transactions. 
• Familiarity with programming specifics like asynchronous I/O, concurrency, distributed web systems and regression. 
• A good foundation in algorithms, design patterns, and data structures. 
• Experience with unit/functional testing. 
• Strong experience with the most of Spring Framework/JDBC, databases (PostgreSQL). 
• Strong experience with Javascript and React Framework. 
• Maven, Git. 
• Strong understanding of RDBMS concepts + SQL. 

Will be a plus:  

• Familiarity with NoSQL databases like Redis. 
• Experience with Kubernetes and Nomad. 
• Experience with AWS services. 
• Experience with Oracle databases. 
• Experience with distributed messaging systems, particularly RabbitMQ. 
• Experience in application and infrastructure monitoring. 
• Proven ability to troubleshoot production problems related to software applications. 
• Exposure to high-load systems. 
• Good spoken and written English skills.   

 
 Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Responsibilities:  

• Go through the software requirements and get clarifications on one's doubts.  
• Become familiar with the software under test and any other software related to it.  
• Understand the master test plan and/or the project plan.  
• Create or assist in creating own test plan.  
• Generate test cases based on the requirements and other documents.  
• Procure or create test data required for testing.  
• Test software releases by executing assigned tests (manual and/or automated).  
• Deliver releases to production using CI/CD tools  
• Report test results.  
• Update test cases based on the discovered defects.  
• Support the team with testing tasks as required.  
• Keep himself / herself up-to-date on the overview of the development technology, the popular testing tools (e.g. automated testing tools and test management systems) and the overview of the business domain.  
   

Skills Required:  

• Working as Quality Assurance Engineer for 5+ years.  
• Good experience in Manual Testing of Web applications with the main focus on backend part of the software.  
• Hands on experience of API testing using Postman or other similar tools.  
• Good knowledge and practical experience with Git. Experience with Gitflow usage will be a plus.  
• Practical experience with microservices  
• Good knowledge of the client-server architecture and communication. 
• Advanced skills in requirements analysis.  
• Good knowledge and practical experience working with SQL.  
• Deep understanding and experience in software development life cycle.  
• Excellent skills of reading and analysing logs to identify root cause of a defect.   
• Ability to prioritise test cases based on risk analysis.  
• Intermediate English level.  
• Strong proactiveness and communication skills.  
    

Will be a plus:  

• Knowledge and experience with message brokers like RabbitMQ or Kafka.  
• Experience with Kubernetes 
• Gaming applications expertise.  
• NoSQL experience  
• Knowledge and experience in writing Automation tests (Selenium, JUnit or TestNG frameworks). 

 Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Required skills:

- 5+ years of Java development.

- Strong programming skills with Java

- Experience with OOP/OOD.

- Experience with clustered applications, pooling, connection management, transactions.

- Familiarity with programming specifics like asynchronous I/O, concurrency, distributed web systems and regression.

- A good foundation in algorithms, design patterns, and data structures.

- Experience with unit/functional testing.

- Strong experience with the most of Spring Framework/JDBC, databases (PostgreSQL)

- Strong experience with Javascript and React Framework.

- Maven, Git.

- Strong understanding of RDBMS concepts + SQL.

Will be a plus:

- Familiarity with NoSQL databases like Redis

- Experience with Kubernetes and Nomad

- Experience with AWS services

- Experience with Oracle databases

- Experience with distributed messaging systems, particularly RabbitMQ.

- Experience in application and infrastructure monitoring.

- Proven ability to troubleshoot production problems related to software applications.

- Exposure to high-load systems.

- Good spoken and written English skills.

Company offers:

- Long-term employment.

- Flexible timetable.

- Comfortable working conditions.

- Paid vacation and sick leaves.

- English lessons, gym.

- Competitive salary level.

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Primary responsibilities:

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.
• Conduct analysis and analytics of the requested information.
• Report bugs, malfunctions, or any unpredictable behavior of the software.
• Provide step-by-step guidance and instructions to customers to resolve problems.
• Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.
• Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.
• Help Support peers with day-to-day tasks and professional development by sharing knowledge.

• Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

   

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

• Bachelor’s degree (or equivalent work experience).
• Proven experience in customer service or related roles.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Proficiency in using ticketing systems, CRM software, and other support tools.
• Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong time management and organizational skills with the ability to prioritize tasks effectively.
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
• Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.
• Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledgebases.
• English level Intermediate or higher.

Company offers:

• Long-term employment.
• Flexible timetable.
• Comfortable working conditions.
• Paid vacation and sick leaves.
• English lessons, gym.
• Competitive salary level.

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Primary responsibilities:

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.
• Conduct analysis and analytics of the requested information.
• Report bugs, malfunctions, or any unpredictable behavior of the software.
• Provide step-by-step guidance and instructions to customers to resolve problems.
• Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.
• Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.
• Help Support peers with day-to-day tasks and professional development by sharing knowledge.

• Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

   

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

• Bachelor’s degree (or equivalent work experience).
• Proven experience in customer service or related roles.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Proficiency in using ticketing systems, CRM software, and other support tools.
• Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong time management and organizational skills with the ability to prioritize tasks effectively.
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
• Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.
• Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledgebases.
• English level Intermediate or higher.

Company offers:

• Long-term employment.
• Flexible timetable.
• Comfortable working conditions.
• Paid vacation and sick leaves.
• English lessons, gym.
• Competitive salary level.

About us:
 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Required Skills: 

• 5+ years of hands-on experience in commercial software development using Java.  
• Solid understanding of Object-Oriented Programming (OOP) concepts and proficient in applying design patterns. 
• Extensive expertise in Java Core and the Spring framework (including Spring Boot, Spring Web, Spring Data, Spring Cloud). 
• Proficiency in vanilla JDBC for database interactions. 
• Strong understanding of RDBMS concepts and SQL, with experience working with databases such as Oracle, PostgreSQL. 
• Experience with Redis. 
• Experience with distributed messaging systems, particularly RabbitMQ. 
• Proven track record in the development of microservices and distributed transactional systems. 
• Knowledge of fundamental design principles for building scalable and highly available applications. 
• Good foundation in algorithms, design patterns, and data structures. 
• Proficiency in unit/functional testing frameworks such as JUnit 4/5, Spock, and Testcontainers.  

Preferred Skills:  

• Experience in application and infrastructure monitoring. 
• Proven ability to troubleshoot production problems related to software applications. 
• Exposure to high-load systems. 
• Good spoken and written English skills. 
• Experience with JSP, Thymeleaf, JavaScript, TypeScript, React would be a big plus. 
• Experience with MongoDB would be a big plus. 

Responsibilities:  

As a Java Software Engineer, you will play a pivotal role in engineering and implementing a high-loaded enterprise system that serves tens of thousands of users logging into our product every day. Your responsibilities will include: 

• Collaborating with cross-functional teams to design, develop, and maintain robust software solutions that meet the needs of our enterprise-level system. 
• Architecting scalable and efficient Java-based components to ensure optimal performance under high load. 
• Implementing best practices in software engineering, including code reviews, testing methodologies, and documentation standards. 
• Optimizing system performance and reliability through continuous monitoring, troubleshooting, and performance tuning. 
• Participating in the entire software development lifecycle, from requirements gathering and design to deployment and support. 
• Staying up-to-date with the latest technologies and industry trends to continuously improve our system architecture and development processes. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
 

Requirements:

· 5+ years of PostgreSQL, Pg/SQL development experience.

· Oracle SQL, PL/SQLL development experience will be a big plus.

· Shredding, changing and understanding older code without the need to know everything about a business process is imperative.

· Query performance analyzing and tuning.

· Experience with high loaded OLTP systems.

· Experience with very large databases.

· Experience with design, development, and maintenance of reporting and data warehouse databases a plus.

· Experience with migrating schemas and data from Oracle to other RDBMS a plus.

· Basic DB administration experience.

· Familiarity with database design, documentation and coding.

· Familiarity with programming languages API.

· Problem solving skills and ability to think algorithmically.

· Experience with Amazon Redshift, RDS, Aurora is a plus.

General skills:

· English (reading/writing/speaking) — min Intermediate level.

· Experience in working with people.

· Quick understanding and learning abilities.

· Ability to work on several tasks in parallel.
 

Responsibilities:

· Responsible for designing, coding, and implementing software solutions using modern techniques and programming SQL language.

· Provides high-level database development assistance in creating specific applications for businesses.

· Provides general support on information technology to design, develop, execute, and maintain the database application systems, applying several RDBMS.

· Ensures research and innovation at all levels of the software development process. May participate in multiple projects simultaneously as a senior development team member.

· Works harmoniously in a cross-functional team comprising managers, supervisors, business analysts, systems personnel, network staff, and other developers in ensuring the delivery of software solutions as planned, within set budget, and timely.

· Acts as a coach or mentor to junior software developers.

· Provides excellent customer service by responding to and assisting with help desk calls to resolving issues, including system outages.

Company offers:

· Long-term employment.

· Flexible timetable.

· Comfortable working conditions.

· Paid vacation and sick leaves.

· English lessons, gym.

· Competitive salary level.

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
 

Required skills:

· 5+ years of Java development.

· Strong programming skills with Java.

· Experience with OOP/OOD.

· Experience with clustered applications, pooling, connection management, transactions.

· Familiarity with programming specifics like asynchronous I/O, concurrency, distributed web systems and regression.

· A good foundation in algorithms, design patterns, and data structures.

· Experience with unit/functional testing.

· Strong experience with the most of Spring Framework/JDBC, databases (PostgreSQL).

· Strong experience with Javascript and React Framework.

· Maven, Git.

· Strong understanding of RDBMS concepts + SQL.
 

Will be a plus:

· Familiarity with NoSQL databases like Redis.

· Experience with Kubernetes and Nomad.

· Experience with AWS services.

· Experience with Oracle databases.

· Experience with distributed messaging systems, particularly RabbitMQ.

· Experience in application and infrastructure monitoring.

· Proven ability to troubleshoot production problems related to software applications.

· Exposure to high-load systems.

· Good spoken and written English skills.

Company offers:

· Long-term employment.

· Flexible timetable.

· Comfortable working conditions.

· Paid vacation and sick leaves.

· English lessons, gym.

· Competitive salary level.