ALLSTARSIT

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Our client is a pioneer in bringing together enterprise networking and security into a single, centralized global cloud service. It is led by an industry veteran with a strong background in founding and investing in leading cybersecurity companies. Its innovative technology helped inspire an entirely new product category that was later defined by Gartner as “SASE,” a market projected to reach $28.5 billion by 2028.

Required skills:

• Strong will and aspiration in making the first step in the Networking and Information Systems Security industry.
• Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
• CCNA Certification or equivalent knowledge level.
• Familiarity with VPNs, IPSEC, security protocols, and standards.
• Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments.
• Excellent oral and written communication skills with a passion for working with customers.
• Fluent English, both written and spoken - a must
• Ability to adapt and work efficiently in a rapidly changing, dynamic environment with a willingness to manage multiple simultaneous tasks.
• Ability to work effectively and thrive in a fast-paced environment.
• Ability to work with a globally dispersed, cross-cultural team
• Team player
• Commitment is required for a minimum of 5 shifts a week as well during weekends.
• Experience working with Cloud, SaaS technology provider- Advantage.
• Previous experience as a Support Engineer (Tier 1– security companies) will be a big advantage.

Scope of work:

• Provide technical support for Cato Networks customers around the world.
• Own and manage customer issues and see problems throughout resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive and “can-do” attitude.
• Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
• Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, sales, and finance.
• Track and monitor customer status and identify both areas of concern and growth opportunities.
• Be a part of building and expanding the company’s Global Support Services.

Our Client is a cybersecurity software company that specializes in network and cloud security policy management and automation. It's platform helps large enterprises visualize, automate, and enforce consistent security policies across complex hybrid environments — including firewalls, cloud services, SASE, SD-WAN, and microsegmentation — while ensuring compliance and reducing risk.

Position Description:

This role combines excellent technical skills, driving multidisciplinary Data Science initiatives within complex, security policy management systems. The role drives the development of innovative, production-grade AI capabilities - including security AI agents and advanced machine learning models built on complex security data. Original thinking, deep technical rigor, intellectual agility, and exceptional problem-solving are essential.

Key Responsibilities

• Develop Data Science initiatives from problem definition through validation, production deployment, and monitoring of AI systems
• Develop security-focused AI agents and reasoning systems
• Develop advanced ML capabilities, including predictive modeling, anomaly detection, and classification
• Adapt and fine-tune LLM technologies for domain-specific security use cases

Position Requirements:

• M.Sc. in Data Science, Computer Science, Statistics, Mathematics, or a related quantitative discipline
• At least 3 years of hands-on Data Science experience, delivering end-to-end solutions into production environments
• Deep understanding of machine learning theory and practical model behavior
• Expertise in Python and the modern Data Science ecosystem (NumPy, Pandas, Scikit-learn, PyTorch / TensorFlow, etc.)
• Solid understanding of LLM architectures and fine-tuning methodologies
• Excellent interpersonal skills and proven ability to work within multidisciplinary product teams
• Strong analytical rigor and structured problem-solving capability