AiOmed

- Upper-intermediate level of spoken and written English;

- Basic understanding of testing methodologies and test design techniques, with ability to apply them in practice;

- Analytical mindset and ability to work with large volumes of data and form-driven interfaces;

- Self-learning skills;

- Proactiveness and initiative;

What you’ll do in this role

- Experience testing applications with dynamic forms, conditional logic, and calculated fields;

- Perform manual testing, including test design and maintaining regression test cases.

- Analyze requirements and take part in refinement discussions.

- Write and maintain testing documentation 

- Experience in API testing using Postman for API requests and validation(authentication, validation of results in the database)

- Apply browser DevTools for inspection and debugging.

 - experience with JIRA as a task management system;

 - understanding of Agile/Scrum methodology.  

Responsibilities

 - Test new and existing functionality of web and tablet applications;

- Understand and analyze business requirements, technical specifications, and user stories.

- Create, update, and maintain test documentation based on the requirements and specifications.

- Perform various types of testing such as functional, usability, regression, exploratory testing.

- Identify, log, and track defects in the bug tracking system.

- Re-test resolved defects to verify fixes.

- Analyze user interaction with the system by reviewing session recordings in LogRocket;

- Work closely with developers, product managers, and other stakeholders to understand requirements and resolve issues.

We Offer

- Work in a fast-growing digital health company making real impact on long-term care and skilled nursing facilities.

- Enjoy a friendly and collaborative team culture.

- Benefit from remote work and flexible environment.

- Grow with professional development opportunities.


 

We are seeking a highly skilled Technical Support Engineer to join our team. This role requires a proactive problem solver with excellent communication skills who can support our customers in real time. You will serve as a critical link between our technology and our clients, ensuring smooth operations and exceptional service.

Responsibilities

• Act as a senior escalation point for complex technical issues
• Provide real-time remote support to customers, responding promptly to issues and requests.
• Connect securely to customer environments and troubleshoot problems using advanced tools.
• Monitor dashboards to detect anomalies, performance issues, and potential risks.
• Analyze issues to identify potential root causes and propose effective solutions.
• Collaborate closely with product and engineering teams to resolve complex technical problems.
• Document support activities, resolutions, and share knowledge with internal teams.
• Maintain clear, professional, and empathetic communication with customers.

Requirements

• Minimum 5 years of experience in a technical support, DevOps, or system engineering role.
• Proven ability to troubleshoot and analyze complex software/system issues.
• Experience with monitoring dashboards, diagnostic tools, and remote troubleshooting.
• Experience with SQL, REST APIs, JIRA, Postman, Grafana.
• Ability to read logs and detect failure points.
• Troubleshoot deployment issues and provide remote user support.
• Strong communication and customer service skills, with the ability to explain technical issues clearly.
• Self-starter comfortable working in a fast-paced startup environment.
• High level of spoken and written English is required
• Availability to work Monday through Friday, from 12:00PM to 9:00PM 
• Experience with healthcare software, SaaS, or mission-critical systems.
• Familiarity with SQL, APIs, or log analysis.
• Previous startup experience.

We Offer

• Work in a fast-growing digital health company making real impact on long-term care and skilled nursing facilities.
• Enjoy a friendly and collaborative team culture.
• Benefit from remote work and flexible environment.
• Grow with professional development opportunities.

About the Role
We are looking for a Manual QA Engineer with a solid understanding of testing methodologies
and a basic level of test automation experience. You will be responsible for ensuring the quality
of web and tablet applications through manual testing and contributing to the initial setup or
maintenance of automated test cases.
Responsibilities
Requirements
Requirements:
• 2+ years of commercial experience in QA (manual + automation combined)
• Experience in web application testing
• Experience with JavaScript-based automation tools (Playwright / Cypress / Jest / or similar)
• API testing experience
Perform manual testing (functional, regression, UI/UX, smoke, etc.)
Create, maintain, and execute test documentation
Identify, record, and track bugs using JIRA
Work closely with developers and product teams to ensure high-quality releases
Test APIs using Postman and analyze responses
Use DevTools for debugging and investigating issues
Review application logs and understand client-server architecture
Contribute to automation efforts (preferably using JavaScript and Cypress) at a basic level