Adopy

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

Adopy is a dynamic online performance marketing agency dedicated to driving acquisition and lead generation in the Fintech industry.

Leveraging the power of digital advertising, we specialize in Facebook and Google Ads, Native and DSP to connect our clients with their target audiences efficiently and effectively.

Role Overview

We’re looking for a detail-oriented and proactive Ad Accounts Operations Coordinator to join our team. In this role, you'll be responsible for daily monitoring, financial reconciliation, and operational coordination across ad accounts provided by external suppliers. You will play a critical role  in ensuring the accuracy of balances, investigating discrepancies, and maintaining transparency between us and our partners. 

This is an entry-level position  with strong potential for growth. Over time, the right candidate may take full ownership of relationships with specific suppliers—including not only financial oversight, but also technical coordination and business development initiatives.

Key Responsibilities

• Monitor daily balances and activity across multiple ad accounts
• Reconcile balances between supplier reports and internal records to ensure accuracy
• Collaborate with internal teams to ensure accurate and timely financial tracking
•  Provide regular updates and reports on supplier account performance
• Assist the accounts and suppliers team in all their regular tasks
• Grow into managing supplier relationships, including communication, troubleshooting, and account orders

Qualifications

• 📊 Exceptional analytical and organizational skills. Detail-oriented with a proactive, problem-solving mindset
• Strong proficiency in Excel/Google Sheets and experience with data reconciliation
• Ability to work independently and manage multiple tasks in a fast-paced environment
• 🤝Minimum B2 level English, both written and verbal
• Understanding of digital advertising platforms (e.g. Facebook, Google) is a plus

Why Join Us?

• 🌟 Make an Impact: Be part of a dynamic team driving growth for clients in a fast-paced and evolving industry.
• 📈 Professional Growth: Work with top professionals and access opportunities for personal and career development.
• 🧠 Innovative Environment: Enjoy a results-driven workplace that values creativity and innovation.
  
  Probation period: 3 months

Work equipment: Yes

Official employment: Yes

PE Accounting services: Yes

Birthday present, celebration of holidays: Yes