The ABCloudz team is always growing. Join a global company on the cutting-edge of IT, app development, database optimization, and digital infrastructure. ABCloudz is the perfect environment for you to raise your professional skills and understand new technologies. We provide you with an opportunity to work with some of the world’s most important companies.
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· 84 views · 7 applications · 13d
On Call Operator to $300
Part-time · Full Remote · Ukraine · 0.5 years of experience · English - B1On Call Operator is an entry-level role in customer infrastructure support within a fast-growing company. You will handle incoming requests in a 24/7 shift schedule, accurately register them in a ticketing system, and assign them to the appropriate teams....On Call Operator is an entry-level role in customer infrastructure support within a fast-growing company. You will handle incoming requests in a 24/7 shift schedule, accurately register them in a ticketing system, and assign them to the appropriate teams. We value attention to detail, proactivity, stress resilience, and a strong team spirit, as well as the ability to work efficiently under a high volume of requests. We are ready to grow an ambitious junior specialist into a professional Customer Support expert. You will learn the full request lifecycle, gain hands-on experience with ticketing tools, and develop strong prioritization, communication, and customer service skills.
Requirements
- Understanding of the request lifecycle
- Proficiency working with ticketing or incident tracking systems would be a plus
- Good spoken and written English (Intermediate level)
- Commitment, proactivity, stress resistance, team-playing attitude
Familiarity with o365 suite
Responsibilities
- 0-line of customer infrastructure support
- Responsibility for the request registration and assignment
- Efficiency under high request flow
- Willingness to work in support 24/7, shifts schedule