52North

Location: Remote
Employment Type: Full-Time (40h/week, CET timezone)

We are looking for an English-speaking Customer Support Specialist with a strong service mindset and excellent communication skills. You’re the person who leaves customers smiling—whether it’s after a call, a chat, or an email.

What you’ll do
As a Customer Support Specialist, you’re the first point of contact for our customers. You handle questions through various channels (phone, chat, email), and provide clear, helpful solutions.

You’ll be fully trained on the subscriptions and services we offer, enabling you to confidently assist customers with a wide range of inquiries, from cancellations and refunds to other customer support-related questions.

You’re also comfortable working with CRM systems and digital tools—we’ll show you the ropes during a 2–3 week training session. After that, you’ll know exactly where to find the right information and how to use our systems efficiently.
You're not just answering questions. You solve problems, think proactively, and help customers move forward.

What we’re looking for
o Excellent English – both written and spoken;
o At least 1 year of experience in customer support or a similar service role;
o Strong communication skills – you can turn complex issues into clear answers;
o Strong digital skills – you’re familiar with CRM systems / different Platforms(e.g. Zoho, Olark and Aircall) and can quickly pick up new tools;
o Detail-oriented and accurate, with a love for following procedures;
o Problem-solver – you enjoy troubleshooting and finding the best solution;
o Quick learner – you’re able to grasp new product and service information with ease;

Practical details
o Full-time role: Working hours are Monday to Friday, with rotating shifts from 8:00 AM to 4:00 PM and 4:00 PM to 00:00 AM. You will work 8-hour shifts as part of a rotating schedule with five other colleagues, with each shift focusing on a specific support channel: chat, email, or phone.
o You have your own laptop and a stable internet connection;
o You use a noise-canceling headset for clear communication;

Does this sound interesting? Please apply here - we're happy to jump in a call to discus further.

Kindly note that we do not appreciate direct messages and are not seeking any assistance from recruitment agencies.

We are a fast-growing eCommerce company (direct advertiser) operating in the nutra and eCommerce straight-sale (SS) space, focused on Tier-1 markets. Performance marketing is at the core of our growth, and Facebook is our primary acquisition channel.

We are currently looking for a Senior Media Buyer / Team Lead with deep, hands-on experience in Facebook advertising within the nutra vertical. This role is for someone who can own performance end-to-end: personally launching, scaling, and optimizing campaigns, while also leading, mentoring, and building a high-performing media buying team.

This will be the first media buying hire and a foundational role in the company. You will be responsible for setting up the entire media buying department from scratch, including infrastructure, workflows, tracking setup, testing frameworks, and best practices. As the team grows, you will define processes, hire and train new buyers, and establish a scalable performance culture.

You will be accountable for driving profitable growth, setting strategy, improving systems, and ensuring consistent results at scale. This is a key leadership position with direct impact on revenue, structure, and long-term direction of the company.

Key Responsibilities

• Set up and launch Facebook ad campaigns from scratch
• Take full ownership of lowering CPA and building a profitable in-house traffic acquisition system

• Help build, organize, and scale a media buying team of 5–10 people over time

   

  Requirements

• 3+ years of experience in media buying for the nutra vertical, mainly with Facebook Ads
• At least 1 year of experience leading or managing a media buying team
• Practical experience with account setup, scaling campaigns, and working in restricted or competitive ad environments (cloaking)
• Good analytical skills and the ability to work independently and build simple, effective processes
• Proactive mindset with strong ownership of results
• Ability to understand campaign data and make optimization decisions
• English level B2 or higher

Salary: $2,000 + % net profit

**Any applications sent via email or any other approach that isn't through this form will not be considered, in order to respect our personal inboxes.