Jobs at Djinni

ML Engineer / MLOps Engineer

Location: Remote
Duration: Long-term
 

Основні обов'язки:

• Керувати повним циклом розгортання, підтримки та моніторингу ML/DL-моделей у production.
• Проєктувати та впроваджувати системи керування датасетами та лейблами, включаючи versioning та інтеграцію customer feedback.
• Розвивати Model Registry з підтримкою версіонування, model lineage та локального inference.
• Впроваджувати рішення для Experiment Tracking та Monitoring (ML та Generative AI), включаючи оцінку моделей, виявлення data drift та забезпечення відтворюваності експериментів.
• Розвивати системи model serving та inference: autoscaling, A/B testing, canary deployments, оптимізація latency та вартості.
• Забезпечувати інфраструктуру для Generative AI (prompt management, tagging tools, LLM testing).
• Покращувати DevOps-процеси, автоматизувати ML workflows та впроваджувати reusable компоненти (CI/CD, data loaders, automated retraining).
• Тісно співпрацювати з Data Scientists та командою Data Platform Engineering для впровадження ML-рішень у production.
   

Основні вимоги:

• Вища освіта у сфері Computer Science, Software Engineering або суміжній галузі.
• Практичний досвід роботи як ML Engineer та MLOps Engineer.
• Глибоке розуміння ML/DL workflows та MLOps best practices.
• Досвід побудови та підтримки CI/CD процесів.
• Комерційний досвід роботи з AWS, Azure або GCP.
• Впевнене володіння Python та Java.
• Досвід роботи з PostgreSQL, MongoDB, Redis.
• Практичний досвід з MLflow, Langfuse, SageMaker або аналогічними інструментами.
• Досвід роботи зі Spark.
• Досвід використання PyTorch або TensorFlow.
   

Важливо:  мати комерційний досвід одночасно як ML Engineer, так і MLOps Engineer.

Interview Process:
1. HR with Recruiter (~30 min)

2. GenAI Avatar Screening  (~30 min)

3. Intro call with the client (~30 min)
4. Technical interview (~2 hours)
5. Second technical interview (1–1.5 hours)
6. Final HR interview with client (~30 min)

Search is splitting in two: classic Google and answers inside ChatGPT, Claude, and other AI assistants. We build the platform that helps enterprise SEO teams win in both. Now we need someone to do the same for our own brand.
 

Who we are

JetOctopus is a technical SEO platform with 10 years on the global market. We bring crawl data, server logs, Google Search Console, and GA4 together in one place, and we track how AI crawlers like GPTBot and ClaudeBot behave on large sites. 

Our customers range from Ukrainian market leaders (Rozetka, Auto.ria, Dim.ria, Comfy, Promodo) to global brands like Adidas, Glovo, HubSpot, and Rituals. Low churn, customers on every continent, and a flow of leads that come by word of mouth. The product sells well; we want the content to match it.
 

The role

You'll own content at JetOctopus end to end. Not "write what you're told," but set the strategy, plan it, ship it, and answer for whether it moves the business.
 

Your main mission right now: maximum visibility for our site in both classic search and LLM answers. That means content written for how these systems find and cite sources, plus a presence beyond our own domain — Reddit, YouTube, third-party publications. You won't do all of that with your own hands; colleagues and freelancers will help in those channels. But the strategy that ties it together is yours.
 

The content itself is technical. We write about SEO for people who do SEO for a living, so you need to genuinely understand the field, not just the keywords.
 

What you'll actually do

• Set and own the content strategy, measured in business results
• Write for the blog, landing pages, and email newsletters (external writers can carry volume; the voice and the bar are yours)
• Run our LinkedIn & X: posts, community, brand
• Orchestrate off-site visibility: Reddit, YouTube, third-party sources
• Experiment on platforms that are new to us — today we're on LinkedIn, YouTube, and X, but there's a lot of ground we haven't touched yet
• Create content for decks, presentations, and case studies, and brief the designer on new pages
   

You're probably a fit if you have

• 5+ years in content, ideally in B2B SaaS or product IT
• Real SEO expertise and experience writing content that ranks — and, ideally, gets cited by LLMs
• A portfolio with numbers behind it: traffic, engagement, conversions
• Fluency in B2B SaaS metrics and content-led funnels
• Advanced (C1+) English
• The self-organization to carry a piece from concept to release without being chased
   

One thing we care about deeply: we're an "Always Human" brand. We're very AI-friendly — use it to proofread, analyze, research, organize. But the writing and the voice have to be yours. If your portfolio reads like a model wrote it, we're not a match.
 

What you get

• Remote-first culture: work from wherever you think best
• A technically complex product with a name in the global SEO community — and the brands to prove it
• Subscriptions to every tool you need
• Full or partial compensation for courses and training
• Competitive salary in EUR, FOP taxes covered, 20 days of vacation + public holidays 

We are looking for a Technical Project Manager who is a genuine bridge between our software and hardware teams — not just a coordinator, but someone who understands both worlds well enough to add value in each direction. You will translate field test results into engineering tasks, help the Lead Architect research and validate solutions, and champion AI tooling across the team.
 

What We Offer

• A central role in mission-critical autonomous systems development for national defense.
• Direct collaboration with top-tier CV, embedded, and robotics engineers.
• Significant influence on technical direction and team culture.
• Freedom to explore and introduce AI tooling across the team's workflows.
• Competitive compensation aligned with expertise.
• Temporary exemption from military service for the duration of work on defense-critical projects.

Requirements

     Technical Background — Required

• 4+ years in software engineering; (CV/ML, technical lead, or architect role)
• Solid understanding of CV pipelines: detection, tracking, SLAM/visual odometry — enough to evaluate accuracy and latency trade-offs from field results.

• Python proficiency; C++ reading-level minimum.

   

  Will be a Plus

• Hands-on experience with ONNX, TensorRT, or quantization workflows.
• Experience with deep learning frameworks (PyTorch or TensorFlow) and model optimization workflows.
• Working knowledge of ROS — nodes, topics, services, inter-module communication.
• Familiarity with edge platforms (NVIDIA Jetson or similar) and real-time constraints.
• Familiarity with autopilot ecosystems (ArduPilot, Betaflight) — enough to read architecture docs and contribute to technical decisions.
• Sensor fusion experience (Camera + IMU + GPS).

Project & Communication Skills

• Proven ability to manage complex technical projects across multi-disciplinary teams.
• Able to take polygon/field test results and convert them into clear, prioritized engineering tasks.
• Comfortable working directly with a Lead Architect — receiving high-level requirements, researching solutions, presenting structured proposals.
• Proficient with Jira and Confluence — task tracking, sprint management, structured documentation.
• Strong written and verbal communication; comfortable leading design reviews and justifying trade-offs.

AI Tools & Mindset

• Active daily user of AI tools (Claude, Cursor, Copilot, or similar).
• Genuine drive to become an internal AI champion — introduce tools, identify new use cases, raise the bar for the whole team.

Responsibilities

• Own end-to-end delivery across multiple workstreams (autonomous drone, turret control, and future platforms): planning, tracking, risk management, reporting.
• Primary technical liaison between software (CV/ML, ROS) and hardware/embedded teams — translating requirements, surfacing blockers, resolving misalignments.
• Attend polygon and field tests; translate results — including HIL/SIL outcomes — into structured engineering feedback and task descriptions.
• Work with the Lead Architect to research new approaches; prepare structured proposals for architectural decisions.
• Coordinate module integration (optical guidance, servo control, ROS layers) — interfaces, latency requirements, milestones.
• Maintain project documentation: requirements, test reports, decision logs, vendor deliverable tracking.
• Introduce and evangelize AI tooling across engineering workflows.

Nice to Have

• Hands-on experience with autonomous drones, FPV, or UAS platforms.
• ArduPilot or Betaflight ecosystem experience.
• MLOps or model deployment pipeline experience.
• Experience managing vendor/partner relationships — RFP processes, deliverable tracking.
• Systems thinker — holds the full picture while diving into details when needed.
• High ownership; comfortable with ambiguity and fast-moving field environments.
• Surfaces problems early with proposed solutions, not just issues.
   

🔴 about the company
whiteout is an international media buying agency born in Ukraine, specializing in the gambling and betting verticals. backed by venture capital, they’ve already established digital activity across 30+ countries — from latam to southeast asia. at their core, they’re a team of passionate igaming experts. energetic, ambitious, and laser-focused on results — we move fast, think big, and never settle. if you’re hungry to grow and thrive in a high-performance environment, you’ll feel right at home with them.

🔴 the role
as we continue to grow, we’re looking for an Android Developer to join our team.
We’re ready to invest in your growth by providing mentorship, hands-on experience, and continuous learning opportunities.
 

🔴 what you will be working on

• assisting in the development of native Android applications and lightweight WebView-based apps;
• participating in the development and release of mobile applications under the guidance of senior team members;
• preparing application builds for Google Play publishing;
• integrating third-party SDKs and services (e.g. Firebase, AppsFlyer, Facebook SDK, OneSignal);
• collaborating with designers and developers to implement application features and UI updates;
• working with REST APIs and supporting client-server integrations;
• fixing bugs, improving application stability, and optimizing performance;
• participating in code reviews, testing, and the continuous improvement of the development process.
   

🔴 your background

• 6+ months of experience in Android application development (commercial experience, internships, or personal projects);
• basic understanding of the media buying ecosystem and an interest in the iGaming (gambling/betting) niche;
• hands-on experience with native Android development using Java or Kotlin;
• basic experience working with WebView;
• experience integrating or familiarity with SDKs such as Firebase, AppsFlyer, Facebook SDK, and OneSignal;
• understanding of REST APIs, OOP principles, and Android architectural patterns such as MVVM or MVP;
• basic knowledge of multithreading and dependency injection (DI);
  willingness to learn Google Play publishing and platform policies.
   

🔴 what we offer:

• flexibility and freedom: choose fully remote, hybrid, or office-based work yourself;
• strong team: work alongside some of the industry’s top talent;
• career development: take courses, attend top-notch conferences;
• health support: paid vacation and sick leaves, and access to a corporate psychologist;
• corporate culture: enjoy off site parties, team-buildings, sport events, and corporate gifts.
   

let`s talk.

About QOVES
QOVES is a technology company pioneering facial aesthetics, helping consumers make smarter beauty decisions. Every day, people make important decisions about their appearance based on guesswork or generic advice. We help them decide with clarity instead. Our platform gives customers a clear, science-backed understanding of their face, paired with bespoke advice on how they can look better. Our work reaches millions: more than 2.5 million people follow QOVES across platforms and most importantly, our customers are delighted, with 4.8 stars across 600+ reviews; we believe this reflects the care and sensitivity with which we approach everyone who comes to us for guidance. We're a profitable, growing company headquartered in London, with a team across the globe. What guides us is simple: people deserve more than one-size-fits-all advice when it comes to their appearance. Every decision we make (from the science behind our models to the way we communicate results) is grounded in evidence, responsibility, and a broad, inclusive understanding of beauty.

About the Role
You will join the backend team building the computer vision and machine learning systems that power QOVES's facial analysis platform. The non-negotiable is proven production experience: at least 3 years building scalable software in Python, with hands-on work shipping AI or ML features, including computer vision or LLM-based systems, into a live codebase. You will work closely with the AI Research team to translate research prototypes into production-ready code, own delivery end to end across analysis, design, coding, testing, deployment, and support, and optimise applications for performance and scalability as usage grows. You will also work with the wider team to spot problems early and resolve them before they become blockers.

What We're Looking For
• 3+ years of professional experience in production-level scalable software development with Python
• Strong proficiency with Python for building production-grade APIs
• Hands-on experience integrating AI or ML features, including computer vision or LLM-based systems
• Solid grasp of software architecture principles and API design, with the ability to contribute meaningfully to architectural decisions
• Experience owning work across the full software development lifecycle
• Strong sense of code quality, testing discipline, and engineering best practices
• Excellent communication skills, with the ability to articulate trade-offs and design decisions clearly
• A collaborative, proactive mindset with strong problem-solving skills

Nice to Have
• Knowledge of MLOps practices and experience with Data Version Control (DVC) or similar tools
• Knowledge of data pipelines, including designing production-grade GPU inference pipelines for high-throughput workloads
• Exposure to frontend or full-stack development
• Experience working in a startup or fast-paced product environment
• Experience building data pipelines or working with large-scale data processing

Why Join
• Build the computer vision and machine learning systems behind a product used by millions
• Fully remote with real autonomy and direct collaboration with the AI Research team
• A profitable, growing company with a global team

Compensation and Logistics
• Remote, full-time, open to applicants worldwide
• Compensation competitive, based on experience

We’re an AI-driven payments startup with active clients, building in a space still dominated by legacy processors.
As a Paid Media Manager, you’ll own and scale B2B acquisition through non-traditional channels - newsletters, YouTube, podcasts, and other niche placements - focusing on what actually converts, not just what’s easy to buy.

What you’ll do:

• Plan and execute paid acquisition through niche B2B channels
• Buy and manage placements in newsletters, YouTube integrations, podcasts, and similar formats
• Identify and test new, unconventional traffic sources
• Negotiate directly with content creators, publishers, and platforms
• Track performance and optimize based on ROI, not vanity metrics
• Build a repeatable and scalable acquisition approach
   

We’re looking for someone who:

• Has hands-on experience buying ads in newsletters, YouTube, podcasts, or similar channels
• Understands how B2B audiences consume content and where to reach them
• Knows how to evaluate placements and predict their potential performance
• Is comfortable working with ambiguous tasks and figuring things out independently
• Thinks in terms of business impact, not just traffic
   

What we offer:

• Fully remote, flexible schedule
• High level of ownership and freedom in decision-making
• Fast-moving startup environment with real impact

Required languages

English

C1 - Advanced

About Not Your Average Start-Up

We’re a mission-driven team that puts people first—fostering a culture rooted in integrity, diversity, and happiness, even in the context of high performance and ambitious goals. Our product is a seamless, AI-powered subscription layer that integrates directly into existing e-commerce checkouts, helping brands boost average order value and recurring revenue with zero added risk or disruption. With a strong focus on continuous innovation and user-centric design, we actively listen, adapt, and improve to deliver real value to both merchants and their customers. Our team culture is centered on empowerment, personal growth, and meaningful collaboration—creating an environment where people can do their best work and thrive. If you’re looking for a place where cutting-edge AI meets purpose and heart, you’ve found it.

We are building a next-generation financial infrastructure designed to optimize and scale payment performance.

At the core, our system acts as a smart payment dispatcher — dynamically routing each transaction through the most optimal path based on risk level, approval probability, and real-time performance across multiple payment providers, banks, and processors.

By intelligently segmenting traffic and continuously learning from transaction data, we maximize approval rates, extend user lifetime value, and drive higher revenue per user.

More than just managing payments, we are building a financial engine that serves as a strategic advantage — enabling speed, control, and scalability in a market traditionally dominated by rigid financial systems.

Now entering a scaling phase, our focus is on building a high-performance infrastructure capable of redefining how modern payment ecosystems operate.

Your Scope:

• Full ownership of P&L and Balance Sheet
• CFO-level responsibilities, including financial strategy, cash flow management, and capital allocation
• Financial planning, forecasting, and long-term modeling (including IPO readiness)
• Building and leading a lean, scalable financial infrastructure
• Providing clear, data-driven insights to support strategic decision-making

What You’ll Do:

• Develop and execute financial strategies that support rapid and sustainable growth
• Own and optimize cash flow, costs, and overall financial performance
• Build financial systems that ensure transparency without slowing down the business
• Partner closely with leadership on key financial decisions and growth priorities
• Contribute to long-term positioning, including preparation for a potential US IPO

You’re a Strong Fit If:

• You have experience in a senior finance role (Finance Manager / Head of Finance / similar)
• You’re comfortable operating across both strategy and hands-on execution
• You thrive in fast-paced, high-growth environments with ambiguity
• You think beyond reporting — using finance as a tool for decision-making and growth
• You take ownership and move fast without waiting for perfect structure

Nice to Have:

• Experience in fintech, startups, or high-growth environments
• Exposure to fundraising, investor relations, or IPO preparation
• Experience building financial processes from the ground up

This role is about ownership, speed, and impact — using finance not just to track performance, but to shape the company’s trajectory.

Location: Remote (US/EU time-zone overlap required) 

Type: Full-time 

Reports to: Board of Directors

The role: 

UEX.US is a cryptocurrency exchange shipping Trading Pro, a savings/rewards product, and a payments stack. We move fast, and we ship. What we don't yet have is one person who owns the answer to: Is this product actually good, is it actually competitive, and does it actually do what we told users it does?

That's this job. You are the user's advocate inside the building and the quality gate for the devs.

This is an AI-first role: We are not hiring a product manager who occasionally uses ChatGPT. We are hiring someone who has rebuilt their entire working method around AI and produces the output of a four-person product team. If that isn't already how you work, this role will be uncomfortable, and you should not apply.

What you'll own:

- User feedback as a system. Discord, support tickets, app-store reviews, churn conversations — pulled in continuously, tagged, quantified by AI pipelines you build and maintain, turned into a ranked list nobody has to argue about. Anecdote becomes evidence, weekly, without a research team.

- Competitive intelligence, continuously. Binance, Kraken, Bybit, Coinbase, MEXC, Gate. Fees, spreads, listings, UX flows, onboarding friction, what they ship weekly. Automated monitoring and AI-generated teardowns — you should know what our competitors changed this week before they announce it.

- Test everything we already have. Every existing feature, hands-on, repeatedly — deposits, withdrawals, order types, KYC, rewards accrual, mobile. AI-assisted test scripts and regression checks where they help; your own hands where they don't. You find the breakage before users do.

- Promise integrity. Every claim on the site, in the app, in the ToS and in support macros must match what the product actually does. Where it doesn't, you flag it and drive it to zero. This is a regulated money services business — a UI label that overstates what a feature does is not a copy problem; it's an exposure.

- Priority discipline. You set the roadmap with the board, then you make it real: specs the devs can build from, acceptance criteria, sprint follow-through, and honest weekly status. Shipped-and-verified, not shipped.

- Metrics. Define them, instrument them, report them. Activation, retention, volume per active trader, support-ticket rate per feature.

## AI requirements — the hard bar

This section carries the most weight in our evaluation. You must be able to demonstrate, live, in the interview:

- Daily production use of frontier models (Claude, GPT, Gemini) as your primary working environment — not as a novelty, as the place your work happens.

- Prompt engineering at a professional level: structured prompts, XML/JSON output contracts, few-shot examples, chain-of-thought, evaluating and iterating on prompt quality rather than accepting first output.

- Building repeatable AI workflows, not one-off chats. Projects, custom instructions, saved prompt libraries, reusable analysis templates that a teammate could run.

- AI over large unstructured datasets: feeding thousands of support tickets, Discord messages and reviews into a pipeline that returns a defensible, quantified priority list — and knowing how to check that it didn't hallucinate the numbers.

- Agentic and tool-using AI: Claude Code, Cowork, MCP connectors, browser agents, or equivalent. Comfortable letting an agent run a multi-step task and reviewing its work.

- API-level literacy. You can call a model API directly, batch a job, chain calls, and estimate what a workflow costs before you run it. Light scripting (Python or JS) to glue things together.

- AI-assisted data work: natural-language querying over product data, generating SQL and validating it, building dashboards without waiting on an engineer.

- AI for spec and QA production: drafting PRDs, acceptance criteria, edge-case enumeration, test matrices, and user-facing copy — then editing hard, because the first draft is never the shipped one.

- Judgment about where AI fails. Hallucination, false confidence, stale knowledge, silent arithmetic errors. You verify anything that touches money, compliance language, or a user-facing promise. AI output that reaches a customer is your responsibility, not the model's.

- Discretion. You understand what customer data, KYC material, and internal financials may and may not be pasted into a third-party tool.

In the interview, you will screen-share your actual setup and run a real task in front of us: take a raw dump of feedback and produce a ranked, evidence-backed priority list, live. We are evaluating your workflow, not your vocabulary.

Who you are:

- 3+ years in product, ideally consumer fintech, trading, or crypto. Exchange experience is a strong plus.

- You've traded. You understand orderbooks, spreads, slippage, fee tiers, custody, and on-chain settlement well enough to argue with a trader and be right.

- SQL or equivalent; comfortable in analytics tools without waiting on an engineer.

- Obsessive about detail and unbothered about saying "this isn't ready."

- Written English strong enough to write specs and user-facing copy.

Nice to have: experience with a licensed/regulated platform, market-maker or API-trader relationships, design sense, Russian/Ukrainian or Spanish.

How we work:

Small team, no bureaucracy, decisions in hours, not weeks. You report directly to the board and work day-to-day alongside the engineers. AI tooling and API budget are provided — we expect them to be used.

Compensation is $2,500–$4,500/month during the 3-month remote test period, increasing to $6,000/month after relocating to Madrid.

The Role

We’re looking for a Strong Junior/Middle Full Stack Angular/.NET Developer who is eager to learn, grow, and contribute to real-world projects from day one. This is a great opportunity if you have a solid foundation in programming and want to put your skills into practice while building modern, user-friendly applications.

In this role, you’ll work closely with experienced developers, gaining hands-on experience in Angular, .NET Core, and MS SQL. You’ll be part of a supportive team that values collaboration, knowledge sharing, and continuous improvement.

📋Key Responsibilities

• Assist in identifying and fixing bugs and issues in the codebase
• Contribute to front-end development using Angular by designing and implementing user-friendly interfaces
• Support database maintenance tasks, including writing SQL queries and helping optimize performance
• Participate in code reviews with more experienced developers to learn best practices and coding standards
• Help refactor existing code to improve efficiency, readability, and maintainability
• Collaborate closely with senior developers, gaining hands-on experience and guidance in both front-end and back-end development

📝Requirements

• Completed or ongoing Bachelor’s degree in Computer Science or a related field
• Solid understanding of software development principles and best practices
• Demonstrated coding skills with pet projects available on GitHub (or similar platform), preferably in C#
• Hands-on (non-commercial) experience with:
  • .NET Core (EF Core, MVC, Onion Architecture, or CQRS)
  • SQL databases
• English proficiency at B2+ level
• Availability for a full-time schedule: 12:00 – 20:30 (Mon–Fri, including a 30-minute lunch break)
• Willingness to participate in regular team meetings during working hours
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities
• Experience with Angular (or any other JS) framework

What We Offer

📈  Growth opportunities — clear paths for professional development and career advancement

🔋 Supportive culture — a friendly, collaborative environment where your ideas matter

🖥️  Modern projects — work with cutting-edge technologies on meaningful, real-world applications

💡 Talented team — join a motivated group of professionals who are always ready to share knowledge and help you grow

Join our team at SoftPlus Ukraine and contribute to the success of our innovative projects.

Apply now!

We are looking for a Python Developer (microservices) to join the Dataforest team. If you are looking for a friendly team, a healthy working environment, and a flexible schedule ‒ you have found the right place to send your CV.

  You'll be a great fit if you have:

• 2+ years of experience with Python;
• Experience with SQL and query optimisation;
• Experience with integration of 3rd party services;
• Strong understanding of client-server model, REST API approach, authorization/authentication principles;
• Strong understanding of asynchronous/multithread/multiprocess programming;

• Upper- Intermediate level of English.

   

    Would be a plus:

• Experience with Redis and Lua scripts;
• Experience with AWS services (Lambda, Step Functions, API Gateway, SQS, Fargate);
• Experience with Django REST API;
• Experience with payment systems integrations (Stripe, Shopify, Recurly, PayPal, Braintree, etc.);

• Experience with Celery and async task management.

   

  What you'll do:

• Developing server applications (APIs). Within these applications, developers need to describe core logic and integrations with third-party services.
• Writing scripts similar to DAGs in Airflow or AWS Lambdas. These scripts should process information using Pandas or implement some simple business logic.
• Developing applications with a distributed architecture (microservices).

• Developing client applications for data retrieval. These data will later be processed by developers from the DS and DE departments.

   

  We ensure your growth with:

• Competitive salary fixed in USD
• Flexible working schedule and fully remote work format
• Paid vacation days and sick leave days 
• Personal and professional development opportunities
• Participation in building innovative projects from scratch using modern technologies
• Team-building activities and corporate events
• English classes and educational events.

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to ensure our operating activities never stop by procuring essential IT goods, licenses, and services. You’ll help us maintain business continuity by managing the full procurement lifecycle with a focus on cost-effectiveness and efficiency.
 

What you’ll drive:

Strategy & Execution

• Implementing procurement strategies for IT-related goods and services.
• Processing and tracking purchase orders, applications for payments, invoices, and receipts.
• Carrying out sourcing, evaluation, and selection of vendors for IT licenses and domains.
• Maintaining accurate records and databases of all IT equipment, licenses, and internet services.
• Processing applications for compensation of small IT equipment purchased by employees independently.

Domain & Asset Ownership

• Managing all company domains, including purchasing, renewal, and settings configuration.
• Controlling domain balances and managing associated risks or contact info changes.
• Ensuring compliance with organizational policies throughout the procurement process.
• Maintaining a "ready-to-action" inventory of laptops and other IT-related items.

Commercials & Optimization

• Negotiating pricing, terms, and contracts with vendors to ensure best value.
• Constantly searching for savings through unused seats, payment term changes, or volume consolidation.
• Handling vendor management, including relationship building and issue resolution.
• Collaborating with the Finance department to ensure budget adherence and cost control.
   

What makes you a GR8 fit:

• Proven experience in IT procurement (preferably in a tech-driven organization).
• Experience with 1C or other ERP systems.
• Upper-Intermediate English and fluent Ukrainian or Russian.
• Bachelor's degree in Business Administration, Supply Chain Management, Finance, IT, or a related field.
• Strong negotiation skills and ability to build effective vendor relationships.
• Knowledge of IT equipment/services (licenses, laptops, internet products).
• Proficiency in using procurement software and tools.
• Detail-oriented and self-organized with the ability to prioritize tasks.
• Certification in procurement or supply chain management.
• Understanding of contract management and legal aspects of procurement.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to ensure the technical stability and data integrity of our core platform by localizing and resolving complex, non-standard incidents. You’ll help us maintain reliable platform operations by taking full ownership of deep technical triage, shielding engineering teams from unverified bugs, and mentoring junior support specialists.
 

What you’ll drive:

Deep Investigation & Core Operations

• Investigate complex failures: Autonomously diagnose non-standard platform requests, nested configuration issues, and microservice communication breakdowns.
• Determine root causes: Differentiate between platform software defects, database mismatches, and misconfigured complex settings across core systems.
• Assist junior tiers: Guide Junior L2 and adjacent support teams through advanced platform configuration issues and troubleshooting pathways.

Advanced Troubleshooting & Engineering Shielding

• Trace microservice flows: Filter structured logs in Kibana or OpenSearch by matching cross-system identifiers (Trace IDs, Request IDs, Session IDs).
• Inspect API and error stacks: Validate API endpoints and response payloads in Postman and interpret stack traces to locate software or database failures.
• Escalate validated defects: Produce structured, detailed bug reports for L3/QA containing logs, raw payloads, and business impact context.
• Shield L3 teams: Drive high independent resolution rates (L2 Resolution Rate) to prevent configuration issues from reaching core development.

SLA Management & Quality Control

• Prioritize domain tasks: Manage assigned incidents independently under strict B2B SLA constraints while prioritizing platform impact.
• Reduce reopen rates: Deliver fully validated technical solutions and configuration adjustments to prevent repeated ticket reopens.

Knowledge Sharing & Mentorship

• Build technical runbooks: Create and maintain step-by-step diagnostic workflows for L1 and Junior L2 support tiers.
• Mentor team members: Conduct knowledge-sharing sessions on platform features, inner architecture, and log-tracing techniques.
   

What makes you a GR8 fit:

Must-have

• Platform support experience: 3+ years in L2 technical support, systems analysis, or technical operations of product/B2B SaaS platforms..
• Log analysis & distributed tracing: Strong skills in Kibana or OpenSearch using custom filters, log aggregation, and ID tracing across microservices (Trace, Request, Session IDs).
• API testing & debugging: Practical experience testing platform API endpoints, request/response payloads, and authentication headers using Postman (or similar tools).
• Core web & auth architecture: Deep understanding of distributed sessions, OAuth/JWT authentication flows, and reading error stack traces.
• Advanced ticketing mastery: Proficiency in Jira/Jira Service Management, including JQL filters, custom queues, and operational dashboards under strict SLAs.
• Languages: Intermediate+ English (B1–B2) and fluent Ukrainian or Russian.

Nice-to-have

• Direct experience writing basic SQL queries to inspect platform database states.
• Strong familiarity with SDLC processes and hotfix lifecycle steps to speak the same language as QA and L3 engineers.
• Proven experience creating runbooks or training junior engineers in technical support environments.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to ensure the technical reliability of our Engagement-CRM platform for B2B operators. You’ll help us maintain high service quality by performing initial request reviews, diagnosing technical issues using logs and admin panels, and guiding clients on correct system configurations using ready-made runbooks.
 

What you’ll drive:

B2B Core Operations & Engagement-CRM Handling

• Process incoming tickets: Receive and review requests from operators' teams regarding incorrect behavior or issues in the Engagement-CRM system.
• Verify system data: Check user data, activity statuses, campaign parameters, and system details in the platform's internal admin panel.
• Advise support lines: Guide related support teams and operators on standard configuration settings within Engagement-CRM.

Initial Troubleshooting & Escalation

• Isolate incidents: Search logging systems (Kibana/OpenSearch) using ready patterns (such as user ID or activity ID) to find root causes.
• Inspect frontend & delivery: Use Browser DevTools (Network and Console tabs) to identify user-side errors and verify notification delivery statuses across internal and external panels.
• Prepare complete escalations: Collect essential technical details (identifiers, logs, screenshots, error codes) and transfer verified software defects to Middle-level engineers.

SLA & Quality Focus

• Meet B2B SLAs: Ensure full compliance with internal and external response and resolution time targets for all assigned tickets.
• Maintain ticket accuracy: Verify data and fill out all mandatory fields before moving tasks to the next support tier.
• Explain technical errors: Translate complex system errors into simple, understandable language when communicating answers to clients.

Knowledge Base Contribution

• Update runbooks: Keep simple, step-by-step diagnostic instructions and runbooks up to date for the L1 support team.
   

What makes you a GR8 fit:

Must-have

• B2B support experience: 2+ years in technical support, customer service (B2B), or operating product platforms using ticketing tools like Jira, Jira Service Management, or ServiceNow.
• Log searching basics: Practical skills in searching logs (Kibana/OpenSearch) using basic identifiers (user ID, activity ID).
• Web & API understanding: Basic knowledge of REST API principles (requests/responses, standard 4xx/5xx HTTP error codes).
• DevTools & channel knowledge: Experience using Browser DevTools (Network and Console tabs) and a basic understanding of notification delivery gateways (push, SMS, email).
• Support lifecycle awareness: Understanding of multi-tier support workflows, incident triage, and SLA deadlines.
• Attention to detail: Strong focus on identifying data mismatches in numbers, currencies, and system logs under tight deadlines.
• Languages: Intermediate English (B1–B2) for technical documentation and internal notes; fluent Ukrainian or Russian for daily communication.

Nice-to-have

• Practical experience working in a runbook-driven environment with clear checklists.
• Foundational awareness of how bugs are logged and tracked within the Software Development Lifecycle (SDLC).
• Experience writing simple, step-by-step technical guides or runbooks for junior support tiers.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Наш клієнт — міжнародна онлайн-гемблінгова компанія, що надає послуги ставок на спорт і казино з сильною присутністю в Латинській Америці. Їхня стратегія — це якісний, персоналізований ігровий досвід, що базується на сучасних технологіях та локалізованих сервісах. Компанія розробляє та запускає власні ігри для казино, а також керує власними платформами CRM, CS і бек-офісу.

Ідеально для тих, хто прагне:

• Планувати та запускати CRM-кампанії через Email, SMS і Push для Casino та Sportsbook;
• Керувати промокалендарем: бонусами, фрібетами, турнірами та гейміфікаційними механіками;
• Працювати з повним життєвим циклом гравця: активацією, утриманням і реактивацією;
• Створювати та вдосконалювати сегментацію клієнтів на основі поведінкових і транзакційних даних;
• Проводити A/B-тести для покращення залученості, конверсії та утримання;
• Аналізувати результати CRM-кампаній і ключові показники, зокрема GGR, Retention та ARPU;
• Працювати з CRM-платформами, такими як Optimove, Smartico, Customer.io або аналогічними;
• Співпрацювати з Product-командою під час запуску нових GEO та функціоналу;
• Ініціювати покращення CRM-систем і внутрішніх процесів;

• Брати відповідальність за CRM-напрям і допомагати розвивати його.

   

Досвід, який стане твоєю перевагою:

• Від 2 років досвіду на позиції CRM Manager в iGaming;
• Досвід запуску CRM-кампаній для етапів онбордингу, утримання та реактивації;
• Розуміння ключових CRM- і бізнес-метрик, зокрема NGR, Active Days, Churn Rate та ARPU;
• Досвід роботи з CRM-платформами та інструментами аналітики, такими як Tableau або аналогічними;
• Знання принципів поведінкової, ціннісної та життєвої сегментації клієнтів;
• Досвід співпраці з командами Product, Marketing та Analytics;
• Англійська мова на рівні Upper-Intermediate для роботи в англомовній команді.
   

Ми цінуємо:

• Відповідальність і вміння брати на себе ініціативу;
• Самостійність у роботі;
• Уважність до деталей;
• Аналітичне мислення;
• Проактивний підхід до роботи.
   

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.
   

Долучайся — і нехай твоя історія зростання розпочнеться.
 

English version:

Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.
 

Perfect for those who aim to:

• Plan and launch CRM campaigns across Email, SMS, and Push for Casino and Sportsbook;
• Manage the promo calendar, including bonuses, free bets, tournaments, and gamification;
• Drive player activation, retention, and reactivation;
• Build customer segments based on behavioural and transactional data;
• Run A/B tests to improve engagement, conversion, and retention;
• Track CRM performance and key metrics such as GGR, retention, and ARPU;
• Work with CRM automation tools such as Optimove, Smartico, Customer.io, or similar;
• Collaborate with Product teams on new GEO launches and product updates;
• Suggest improvements for CRM systems and processes;
• Take ownership of CRM processes and help them scale.
   

Experience you’ll need to bring:

• 2+ years of experience as a CRM Manager in iGaming.;
• Experience launching CRM campaigns across onboarding, retention, and reactivation;
• Good understanding of CRM and business metrics such as NGR, Active Days, Churn Rate, and ARPU;
• Experience with CRM platforms and analytics tools such as Tableau or similar;
• Knowledge of behavioural, value-based, and lifecycle segmentation;
• Experience working with Product, Marketing, and Analytics teams;
• Upper-Intermediate English for communication in an English-speaking team.
   

It’s a perfect match if you have those personal features:

• Strong ownership and responsibility;
• Ability to work independently;
• Attention to detail;
• Analytical thinking;
• Proactive approach to tasks.
   

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.
   

Apply, and let your growth journey begin.

About the Project
The project is a cloud-based property operations platform designed for the housing sector. It connects housing providers, property managers, residents, contractors and service providers within a single ecosystem. The platform helps automate repairs, maintenance, compliance, contractor coordination and resident communication while providing real-time reporting and analytics. It also integrates with existing property management systems to improve service delivery, reduce operational costs and streamline day-to-day workflows.

Key Requirements

• 5+ years of experience with PHP (Laravel)
• 1+ year of commercial experience with Vue.js
• Upper-Intermediate (B2+) English
  
  Key Responsibilities
• Develop and maintain user-facing features for the platform using Vue.js and Laravel.
• Enhance the administration panel used to manage diagnostic questions, content, repair categories and problem types.
• Investigate and resolve defects across frontend, backend and integration services.
• Support the delivery of client-specific implementations when additional product expertise is required.
• Contribute to technical decisions and share knowledge with other members of the Diagnostics and wider engineering teams.
  
  Advantages of the Project
• An established and growing PropTech company whose platform supports more than 1.7 million properties, 3 million residents and 5,000+ service providers across the UK and Germany.
• A modern, large-scale SaaS platform with opportunities to contribute to integrations, APIs, automation, data, accessibility and the modernisation of established systems.
• Strong industry recognition, including awards across affordable housing, property management and technology partnership.
• A structured onboarding process, consistent team support and clear communication throughout project delivery.
  
  If this sounds like the right opportunity for you, apply now! We look forward to discussing this further.