Jobs Delivery Manager

We are looking for an experienced ITSM Consultant to support a large-scale ITSM implementation programme across multiple portfolio companies.

The role will focus on assessing current IT Service Management processes, supporting CMDB implementation activities, facilitating process adoption, and helping operational teams transition to a shared-service operating model.

This position combines ITSM expertise, stakeholder engagement, process improvement, and programme coordination within a complex multi-company environment.

Responsibilities

ITSM Assessment & Process Improvement

• Conduct ITSM maturity assessments across multiple entities
• Evaluate Incident, Problem, Change, Request, and Knowledge Management processes
• Assess existing ITSM tools, service desk operations, SLA performance, and process effectiveness
• Identify process gaps, risks, and improvement opportunities
• Produce assessment reports and recommendations

ITSM Process Implementation

• Support the rollout of new ITSM processes and standards
• Facilitate workshops and process walkthrough sessions
• Translate programme-level process designs into practical operational guidance
• Support process adoption and readiness activities
• Promote ITIL best practices across participating organisations

CMDB & Configuration Management

• Support CMDB data collection, cleansing, and validation activities
• Assist with Configuration Item (CI) classification and relationship mapping
• Work with IT teams to establish CMDB ownership and governance
• Support discovery and asset management initiatives
• Help define ongoing CMDB maintenance responsibilities

Adoption & Change Management

• Deliver process awareness and knowledge-transfer sessions
• Monitor process adoption, compliance, and SLA performance
• Support hypercare and stabilisation activities after go-live
• Coach operational teams and process owners

Vendor & Programme Coordination

• Coordinate vendor onboarding and due diligence activities
• Manage documentation, approvals, and access requirements
• Support programme reporting, action tracking, and stakeholder communications
• Maintain programme repositories and implementation artefacts

Required Experience

• 3–5+ years of experience in IT Service Management
• Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management processes
• Experience supporting ITSM implementations, migrations, or transformation programmes
• Experience with CMDB implementation, data governance, or Configuration Management
• Experience facilitating workshops and stakeholder discussions
• Experience working with vendors and third-party service providers

Required Knowledge

• Strong understanding of ITIL 4 principles and practices
• Knowledge of ITSM operating models and service desk environments
• Understanding of CMDB concepts, CI management, and data governance
• Ability to analyse service metrics, ticket data, and SLA performance
• Familiarity with discovery tools and asset management concepts

Preferred Skills

• ServiceNow experience
• Experience with ITSM transformation programmes
• Change management and process adoption experience
• Programme coordination or project support experience
• Experience working in multi-entity or international environments

Certifications

Required:

• ITIL 4 Foundation

Preferred:

• ITIL 4 Specialist
• ITIL Managing Professional
• PRINCE2 Foundation
• CAPM or similar project management certification

Soft Skills

• Strong communication and stakeholder management skills
• Workshop facilitation and presentation skills
• Ability to work independently and manage multiple workstreams
• Strong documentation and reporting capabilities
• Pragmatic and collaborative mindset

We are looking for an experienced Senior Project Manager / Delivery Manager to lead the delivery of complex software solutions within the FinTech and Payments domain.

The successful candidate will be responsible for managing cross-functional teams, coordinating stakeholders, driving end-to-end project delivery, and ensuring successful implementation of payment-related products and integrations.

IMPORTANT SELECTION CRITERIA

Candidates with hands-on experience managing projects involving Visa, Mastercard, payment processing, payment gateways, PSP integrations, acquiring, issuing, banking integrations, payment orchestration, or card transaction systems will be strongly preferred.

Please clearly indicate:

Experience working with Visa and/or Mastercard
PSP (Payment Service Provider) integrations
Acquiring and issuing solutions
Payment gateways
Banking integrations
PCI DSS, 3DS / 3DS2
Reconciliation and settlement processes
Transaction processing platforms

This experience is not mandatory but will be considered a significant advantage during the selection process.

Required Qualifications

5+ years of experience as a Project Manager, Delivery Manager, Program Manager, Technical Project Manager, or similar role.
Proven experience managing software development projects and distributed engineering teams.
Strong understanding of SDLC and Agile methodologies.
Excellent stakeholder management and communication skills.
Experience with Jira, Confluence, or similar project management tools.
Upper-Intermediate English (B2+) or higher.

Key Responsibilities

Lead end-to-end software delivery from discovery and planning through release and post-production support.
Manage project scope, timelines, budgets, resources, risks, and dependencies.
Coordinate cross-functional teams including Software Engineers, QA Engineers, Business Analysts, Product Owners, Designers, and DevOps Engineers.
Facilitate Agile delivery processes (Scrum, Kanban, Hybrid).
Ensure alignment between business goals and technical execution.
Manage stakeholder communication at all levels, including senior leadership.
Drive project governance, reporting, and delivery predictability.
Coordinate third-party vendors, banking partners, and payment providers when required.
Ensure successful release planning and execution.
Identify and mitigate delivery risks proactively.

Nice to Have

FinTech, Banking, Payments, or Financial Services domain experience.
Experience with API-driven platforms and integrations.
SaaS product delivery experience.
Cloud-based environments (AWS, Azure, GCP).
Product Management experience.
Experience working with C-level stakeholders.

What We Offer

Work on strategic FinTech and Payments initiatives with real business impact.
Opportunity to participate in projects involving payment processing, banking integrations, Visa/Mastercard-related ecosystems, and financial services products.
High level of autonomy and ownership.
Direct interaction with senior stakeholders and decision-makers.
International team and remote-first culture.
Competitive compensation aligned with market standards.
Long-term project stability.
Professional growth within a fast-moving technology environment.
Opportunity to shape delivery processes and influence product direction.

About Us
Scrambly is one of the fastest-growing adtech startups in the world, featured in the AppsFlyer Performance Index and Singular ROI Index in just 3.5 years.

We’re growing 250%+ YoY across revenue, team, product, and technology — fully bootstrapped and profitable.

We’re building the future of app discovery: a reward-powered alternative to the App Store and Google Play. Our loyalty-driven ecosystem connects millions of users with the world’s top apps and delivers unmatched, ROI-focused growth for mobile advertisers.

Our mission is to build a true alternative to traditional app stores — fueled by rewards and data — and create a new, performance-first growth engine for mobile app advertisers.

About the Role
As our Delivery Manager, you will be the operational backbone of Scrambly’s product and engineering organization. You will work closely with the CTO, engineering leads, product, QA, and design teams to ensure that all initiatives, from core features to experiments, move from idea to production efficiently and with high quality.

This is not a pure Scrum Master role. It is a high-impact, execution-focused position for someone who thrives in fast-paced environments and enjoys building structure, removing chaos, and ensuring that both delivery execution and feature readiness run smoothly and effectively.

You will define and run processes, coordinate releases, lead estimation and planning, ensure documentation hygiene, and help maintain smooth operational execution.

What Success Looks Like

• Improved release predictability and on-time delivery rate
• Reduced last-minute QA bottlenecks and release stress
• Improved backlog quality and feature readiness
• Increased visibility into delivery performance through operational metrics
• Improved cross-functional collaboration and communication
• Reduced delivery blockers and operational inefficiencies
• Consistent documentation standards across Product and Engineering
• Higher team confidence in planning and release commitments

Key Responsibilities

• Execution & Delivery Management
  • Own and run the end-to-end delivery process across backend, frontend, mobile, QA, and design teams
  • Lead sprint planning, backlog grooming, refinement sessions, and daily coordination to maintain clarity and momentum
  • Ensure accurate estimations, proper task breakdowns, and realistic commitments.
  • Track progress, identify delivery risks early, and remove blockers before they impact timelines
  • Maintain a predictable release schedule, coordinating tightly with engineering, QA, and product
  • Ensure teams have sufficient focus while maintaining flexibility for urgent business priorities
• Operational Excellence
  • Build, maintain, and refine delivery workflows, documentation standards, and internal processes
  • Ensure clarity and consistency in task descriptions, acceptance criteria, and requirements
  • Maintain a structured, organized backlog in collaboration with product and engineering leads
  • Establish clear communication flows and streamline handoffs between teams
  • Support post-release reviews, retrospective insights, and continuous improvement initiatives
• Cross-Functional Coordination
  • Facilitate alignment between product priorities, engineering capacity, and design readiness
  • Ensure teams have the right information, context, and materials at every stage of delivery
  • Coordinate closely with designers to ensure UI/UX assets arrive on time and match feature scope
  • Work with QA to ensure test coverage, clear acceptance criteria, and quality in every release
  • Support operational tasks that keep the development organization running smoothly day-to-day
  • Support feature decomposition, backlog hygiene, design readiness reviews, and operational product processes
• Team Support & Structure
  • Promote accountability, clarity, and transparency across teams
  • Improve execution rhythm by helping teams stay organized and focused
  • Identify inefficiencies, bottlenecks, and gaps, and find process improvements
  • Help onboard new team members through clear workflows, documentation, and structure

Requirements

• 4+ years of experience in Delivery Management, Project Management, Product Operations, or a similar role in a fast-paced tech environment
• Strong understanding of software development processes across backend, frontend, and mobile
• Hands-on experience running sprints, planning releases, managing estimations, and coordinating multidisciplinary teams
• Strong ability to create structure, improve processes, and drive operational excellence
• Excellent organizational and communication skills — able to create clarity for others and manage multiple parallel streams of work
• Highly operational mindset — you thrive on execution, structure, and efficiency
• Ability to work closely with engineering leads, product teams, designers, and executives
• Experience in startups or high-velocity environments strongly preferred
• Proficiency with project management tools (e.g., ClickUp, Jira, Notion, Linear, or similar)
• Strong English communication skills (B2+); ability to work in multicultural teams

What We Offer

• A critical execution-focused role in a global digital product used by millions of users
• Close collaboration with engineering, product, design, and leadership teams
• A chance to build and shape the delivery and operational processes of a fast-growing company
• High ownership, real impact, and an opportunity to influence how Scrambly ships product
• Competitive compensation and a flexible working environment
• 15 days of paid vacation days
• 5 days of paid days off
• 5 days of paid sick leave
• Maternity/Paternity leave
• National holidays based on the country of your stay

We are looking for Delivery Manager who thinks like a full-cycle product integrator (from concept and requirements to handoff to mass production).
This isn’t just about coordinating tasks. This position requires managing the product lifecycle, which includes development, integration, testing, implementation, and analysis of user feedback.
You'll be the point of coordination between product teams, engineering teams, and production, ensuring the efficient and predictable delivery of complex technological products.

Requirements

• 5+ years of experience in Delivery / Project / Program Management in R&D, hardware or product teams.
• Understanding of PDLC / SDLC and key phases of the product life cycle 
• Practical experience to drive delivery from Discovery and MVP stages to readiness for scaling
• Experience managing cross-functional teams that include hardware, software and manufacturing experts.
• Practical knowledge of Agile / Kanban / Lean as complementary approaches to management and regular improvement.
• Understanding of Quality Assurance / QMS / quality gates principles and experience working with performance metrics.
• Experience working in international companies with cross-cultural communication;  readiness for business trip
   

Would be a plus

• Experience in miltech, defense, RF product development.
• Technical background (radio electronics, radar systems)
• Experience in building delivery processes or implementing performance forecasting systems.
   

Key responsibilities

• Manage the full delivery cycle: from requirements to the finished product for scaling
• Orchestration of cross-functional teams (HW, SW, Embedded, RF experts), ensuring the smooth knowledge transfer within the team  
• Regular cooperation with partners, aligning goals and outcomes
• Release management: planning, team synchronization, dependency control, demos, release reviews, retrospectives.
• Establishing and maintaining Risk and Change management process 
• Process analytics: monitoring statuses, risks, predicting progress and implementing performance, efficiency and predictability metrics.
• Quality work: integrating quality gates, interacting with QMS systems, participating in QA criteria compliance checks.
• Product alignment: translating the product vision into specific delivery plans, understanding user needs and feedback that underlie the requirements.
• Facilitation and removal of obstacles: helping teams focus, removing organizational or technical blockers.

Delivery Operations Manager

About Fast Corporation

Fast Corporation is an Israeli product company operating across Tier-1 markets, including the US and Europe.

We develop and scale desktop products across two core business directions:

B2C – PC App Store
A desktop marketplace focused on user acquisition, software distribution, and monetization.

B2B – Internal Marketing Platform
An internal platform supporting traffic operations, analytics, partner management, and growth initiatives critical to company scalability.

We move fast and operate with a strong focus on execution, ownership, and operational efficiency.

About the Role

We are looking for a Delivery Operations Manager to become a key operational bridge between Israel (COO and product leadership) and Ukraine-based development teams.

This role goes beyond classic project management. We are looking for someone who can bring structure to fast-moving environments, drive accountability across teams, and ensure reliable delivery execution aligned with company priorities and OKRs.

You will work closely with the COO and leadership team, translating business goals into clear delivery plans, structured Jira workflows, and measurable operational outcomes.

Key Responsibilities

• Own end-to-end delivery across multiple teams and initiatives 
• Coordinate delivery operations between the Israel and Ukraine teams 
• Ensure delivery commitments and company OKRs are executed on time 
• Structure and optimize Jira workflows, task management, and delivery processes 
• Monitor sprint execution, delivery quality, risks, blockers, and dependencies 
• Track delivery KPIs and operational performance metrics 
• Identify inefficiencies and drive continuous process improvements 
• Build scalable SOPs and operational frameworks 
• Work closely with engineering teams on execution details and delivery planning 
• Align priorities across stakeholders and proactively escalate risks when needed 

Requirements

• 4+ years of Delivery or Project Management experience in a product company or fast-paced outsourcing/outstaffing environment, driving delivery and operational improvements 
• Experience with B2C products is strongly preferred 
• Strong ownership mindset and execution focus  
• Strong organizational and operational management skills 
• Advanced Jira and Confluence expertise 
• Experience building structured Jira workflows and delivery processes 
• Experience working with KPIs, delivery metrics, and OKRs 
• English - Advanced (C1) 

Nice to Have

• Experience working with Tier-1 markets 
• Experience in performance-driven or growth-focused products 
• Technical background (ex-developer or QA) 
• Experience working closely with C-level leadership, founders, or COO 

What We Offer

• Modern office at BC Khvylia near Pecherska metro, with breakfast and lunch provided. Primarily on-site collaboration, with a hybrid format open to discussion 
• Stable working schedule: 9:30–18:30 
• USD compensation via FOP, with taxes covered and accountant support included 
• 14 vacation days + 15 sick days (10 with a medical note and 5 without) 
• Supportive team culture and long-term stability with low turnover 
• Full technical setup provided from day one

At White Digital, we build products from 0 to 1 and scale them to millions of users.

Now we’re looking for a Delivery Manager who will bring structure, ownership, and clarity to our growing portfolio of web and mobile projects.

In this role, you will have а real impact on project execution, client satisfaction, and the evolution of delivery processes as the company grows.

What You’ll Own

• End-to-end delivery of web and mobile projects
• Planning, execution, and monitoring of project timelines and scope
• Risk identification and mitigation
• Client communication and expectations management
• Participate in product-level decision-making, including solution validation and UX discussions
• Team workload planning and coordination
• Ensuring delivery predictability and quality standards
• Continuous improvement of delivery processes
• Own delivery across active projects and ensure stable execution
• Work closely with founders and C-level to align priorities and strategy
• Improve delivery processes as the company grows
   

What We’re Looking For

• 3+ years of experience in IT project or delivery management
• Experience in outsource companies
• Experience managing multiple projects or parallel streams
• Strong understanding of SDLC
• Solid knowledge of Agile/Scrum methodologies
• Experience working with mobile (iOS/Android) and web products
• Strong stakeholder communication skills
• Ability to manage risks and resolve conflicts
• English level — Upper-Intermediate or higher
   

What We Offer

• Diverse and international projects
• Flexible work format — remote & comfort time
• Internal learning and knowledge-sharing initiatives
• 22 days off and 12 sick days paid by the company annually
• Paid national holidays.
• Medical insurance
• English classes.
• GYM
• Team building twice per year
• Welcome box
• Paid overtime
• Real impact on company processes and growth
   

If you value transparency, ownership, and professional growth — we’ll be happy to meet you.