Jobs Delivery Manager

Ми шукаємо Delivery Manager, який мислить як інтегратор повного циклу продукту — від ідеї та вимог до передачі в маспродакшн.
Це не просто координація задач — це управління життєвим циклом продукту, де з’єднуються розробка, інтеграція, тестування, виробництво та користувацький фідбек.
Ви — точка узгодження між продактами, інженерними командами й продакшном, що забезпечує ефективний і прогнозований delivery складних технологічних продуктів.

Основні задачі:

• Управління повним циклом delivery: від прийому вимог від продакта до готового продукту в mass production.
• Оркестрація крос-функціональних команд (HW, SW, Embedded, QA, механіка, NPI, виробництво).
• Управління релізами: планування, синхронізація команд, контроль залежностей, демо, реліз-огляди, ретроспективи.
• Процесна аналітика: моніторинг статусів, ризиків, прогнозування прогресу та впровадження метрик продуктивності, ефективності й прогнозованості.
• Робота з якістю: інтеграція quality gates, взаємодія з QMS системами, участь у перевірках відповідності QA-критеріям.
• Узгодження з продуктом: трансляція бачення продакта в конкретні delivery-плани, розуміння користувацьких потреб і фідбеку, що лежать в основі вимог.
• Фасилітація та усунення перешкод: допомога командам фокусуватись, усунення організаційних чи технічних блокерів.
• Постійне вдосконалення процесів: ініціювання і впровадження змін, що підвищують швидкість і передбачуваність розробки.

Вимоги до кандидата:

• 4+ років досвіду у Delivery / Project / Program Management у R&D, hardware або продуктових командах.
• Розуміння PDLC / SDLC та ключових фаз продуктового життєвого циклу (від discovery до mass production).
• Досвід управління крос-функціональними командами в середовищі з апаратною, програмною та виробничою складовими.
• Практичне знання Agile / Kanban / Lean як інструментів мислення і системного покращення.
• Розуміння принципів Quality Assurance / QMS / quality gates та досвід роботи з метриками продуктивності.
• Високий рівень фасилітації, комунікації та лідерства, здатність вести команду через складність.
• Сильне системне мислення: уміння бачити взаємозв’язки між продуктовими, технічними та виробничими процесами.
   

Буде плюсом

• Досвід у miltech, defense, manufacturing або hardware product development.
• Технічний бекграунд (інженерія, embedded, електроніка, автоматизація).
• Досвід побудови процесів delivery або впровадження систем прогнозування ефективності.

About Us

WTT Solutions is an IT outsourcing company specializing in web and mobile development for clients across the USA and Europe. We build scalable products, provide development teams, and support our partners with long-term technology expertise.

Responsibilities

• Oversee delivery processes and drive successful project outcomes.
• Coordinate development, QA, PM, and stakeholder teams.
• Plan, manage, and optimize product delivery roadmaps.
• Improve internal processes, productivity, and transparency.
• Maintain and grow strong client relationships.
• Manage risks, reporting, and project milestones.
• Participate in presales, estimate work scope, and support decision-making.

Requirements

• 3+ years of experience as a Delivery Manager / Product Owner / CPO
• Prior experience in IT outsourcing or outstaffing — must.
• Based in Europe, the EU, or Ukraine — must. Candidates based in Asia are not considered.
• Solid understanding of SDLC, Agile frameworks (Scrum/Kanban).
• Experience managing multiple teams and projects (10+ people).
• Advanced English level.
• Strong communication, facilitation, and conflict-resolution skills.

Nice to Have

• Technical background (BA / Engineering / Architecture).
• Experience with presales and client presentations.

• Knowledge of product analytics and roadmap planning.

   

  We Offer

• Competitive compensation with scheduled reviews.
• Remote-first culture with flexible working hours.
• Support from leadership, PMO, recruitment, and tech teams.
• Participation in strategic company growth and decision-making.
• Friendly culture, transparency, and fast approvals.

Location: 100% remote within EU, (company office is located in New York City)
Reporting to: Associate VP of Delivery

Benefits:

- 100% remote job

- Unlimited PTO 

- B2B (registered in Poland) or FOP (registered in Ukraine)

- Yearly bonus 

Delivery Director (Software Delivery & Application Development)

We are looking for an experienced Senior Delivery Manager / Delivery Director to join our leadership team and drive end-to-end execution of complex software delivery initiatives. This role requires a strategic mindset combined with hands-on delivery leadership - the ability to define delivery standards at scale while ensuring teams execute successfully across timelines, quality, and stakeholder expectations.

You will work closely with Product, Engineering, PMO, and Account Management teams to ensure consistent delivery performance and continuous improvement across the organization.

Key Responsibilities

• Serve as a full member of the management team, contributing to delivery strategy and execution planning
• Lead planning, execution, and delivery of application development initiatives within an Agile environment
• Drive delivery excellence by implementing and improving delivery processes, standards, and governance frameworks
• Ensure delivery consistency through strong collaboration with Product, Account Management, and PMO teams
• Manage multiple complex initiatives simultaneously, including dependencies, risks, scope, and resource constraints
• Build strong relationships with internal and external stakeholders (Carriers, Vendors, Partners)
• Communicate delivery status, risks, decisions, and mitigation plans to executive leadership
• Establish and track delivery KPIs and metrics (timelines, velocity, predictability, quality, incident trends, etc.)
• Lead resolution of critical production incidents and drive post-incident improvements and mitigation planning
• Support organizational growth through delivery maturity improvements and scaling best practices
• Drive change management initiatives, helping teams adopt new processes, tools, and operating models

• Promote adoption of AI-powered delivery practices (delivery analytics, automation, AI-assisted planning/reporting) and support AI-related product initiatives where relevant

   

Required Skills & Experience

• 7+ years of proven experience as a Delivery Manager, Delivery Director, Technical Project Manager, or similar role
• Strong technical background (Developer / BA / QA / Technical Lead experience preferred)
• Proven experience across the SDLC (application development, delivery, deployment, release management)
• Strong understanding of Agile delivery and modern software development methodologies (Scrum, Kanban, Lean)
• Experience managing complex cross-functional and distributed teams
• Experience working with multi-national teams across multiple time zones
• Excellent organizational skills and ability to structure processes and delivery governance
• Strong stakeholder management skills with ability to align diverse priorities
• Strong communication, escalation management, and problem-solving skills
• Ability to manage multiple competing priorities and deliver under pressure
• Demonstrated leadership in high-stakes delivery and incident environments

• Experience leading or supporting organizational change management initiatives

   

Nice to Have

• Experience in B2B SaaS / Telecom / Enterprise platforms
• Experience with Jira / Advanced Roadmaps / delivery analytics tools
• Experience building and scaling delivery processes across growing organizations
• Experience implementing delivery dashboards, KPIs, and executive reporting frameworks
• Exposure to AI/ML initiatives, AI governance, or AI-assisted delivery optimization

• Experience with transformation programs (process modernization, tooling adoption, Agile scaling)

   

Soft Skills

• Strong leadership and decision-making capability
• Ability to offer solutions and innovative ideas
• Excellent communication and stakeholder alignment skills
• Ability to resolve conflicts and manage escalations effectively
• Self-motivated, proactive, and accountable

• Stress resistance and ability to lead in fast-paced environments

   

Education

• Bachelor’s degree in Computer Science, Engineering, IT, or related field

• Relevant certifications are a plus

   

Why Join Us

• Be part of a fast-growing delivery organization driving enterprise-scale product execution
• Work directly with senior leadership and influence delivery strategy
• Lead meaningful transformation initiatives including AI-enabled delivery and scalable delivery governance
• Opportunity to build processes, shape culture, and drive delivery excellence across teams

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded! 

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

 Working hours: 7am-3pm NYC time
 

Required skills:

• 7+ years of proven experience as Delivery Manager/Technical Project Manager/Delivery Director
• Technical background (Developer/BA/QA)
• Experience in application development or elsewhere in SDLC
• Strong understanding of the software development lifecycle
• Strong understanding of different software development methodologies
• Proven experience managing complex, cross-functional, and distributed teams
• Excellent organizational skills and ability to structure processes
• Ability to manage multiple competing priorities effectively
• Good communication and problem solving skills
• Experience working with multi-national teams across time zones
 

Nice to have:

• Experience working in B2B SaaS / Telecom / Enterprise platforms
• Experience with Jira / Advanced Roadmaps / delivery analytics tools
• Experience building delivery processes at scale
• Knowledge of microservices architecture
• Ability to communicate in Ukrainian
 

Soft Skills:

• Leadership skills. Ability to offer solutions and innovative ideas
• Strong communication and stakeholder management skills
• Organizational skills, ability to organize people, processes
• Ability to manage competitive priorities
• Ability to resolve conflicts and align diverse stakeholders
• Self-motivated
• Stress resistance
 

Responsibilities:

• Work in the management team as a full member of the team
• Work within the Agile environment to assist with the planning, management, and execution of application development and ensure meeting committed timelines
• Lead Agile (Scrum) teams to deliver high-quality software on schedule
• Monitor team performance, delivery metrics, and project progress
• Develop and implement standards for the development, deployment and delivery processes
• Ensures the consistency of delivery processes through collaboration with Product, Account Management and PMO departments
• Build strong relationships with internal and external stakeholders (Carriers, Vendors, Partners)
• Communicate effectively with executive leadership on delivery status, risks, and decisions
• Demonstrate leadership abilities with the resolving critical production incidents, develop and implement mitigation plans for them
• This role requires a strategic mindset combined with hands-on execution capability — the ability to see the big picture while diving deep into delivery details when needed
• Report directly to VP of Delivery, B2B Soft

🏢 About the Company

MARIEMUR is an international premium lingerie and leather accessories brand that creates recognizable products from high-quality fabrics and leather.

The brand pays special attention to the quality of materials, thoughtful design, and craftsmanship, combining refined details with a bold and recognizable aesthetic. Today, MARIEMUR continues to grow and scale its international operations. Due to the company’s growth, it is looking for a Supply Chain Manager.

🎯 About the Role

We are looking for a Supply Chain Manager who will ensure the smooth operation of the international supply chain — from the moment production is launched until the products become available for sale.

You will work with already approved production orders and will be responsible for their full operational execution: timely production, international logistics, delivery of products to the warehouse, interaction with 3PL partners, and keeping operational information up to date for the team.

At the beginning, the role does not involve independent planning or calculation of purchase volumes. In the future, this area of responsibility may expand.

You will work closely with the Lead of Supply Chain.

💼 Conditions

• Full-time employment.
• Remote work format.
• Working schedule according to the GMT+3 time zone.
• Salary: $1,300–1,700.
• Probation period — 2 months.

📌 Main Responsibilities

🏭 Production Management

• Fully manage production orders after their approval.
• Maintain regular communication with international manufacturers.
• Monitor the production calendar and production timelines.
• Maintain and update the production calendar, ensuring transparency of the status of all orders for the team.
• Identify delay risks in a timely manner and coordinate their resolution.
• Coordinate repeat production launches.
• Monitor the readiness of products and packaging for shipment.
• Organize product inspections and coordinate partial shipments (Split Shipments) when necessary.
• Coordinate the purchase of materials and packaging for manufacturers that do not provide them independently.

✈️ International Logistics

• Plan and organize international transportation of products from manufacturers to the company’s warehouses.
• Work with air, ocean, and courier shipments.
• Coordinate the work of carriers, logistics partners, and customs brokers.
• Organize product shipments from factories.
• Prepare and verify Commercial Invoices, Packing Lists, Shipping Marks, customs documents, and other transportation documents.
• Monitor product delivery to warehouses.
• Resolve operational issues that arise during transportation.
• Manage corporate DHL, UPS, and FedEx accounts.
• Monitor transportation and logistics costs.

📦 Warehouses and 3PL

• Maintain daily operational communication with international warehouses and 3PL partners.
• Monitor the timely and complete receipt of shipments in accordance with agreed SLAs.
• Verify the completeness of goods receiving and promptly resolve discrepancies.
• Monitor the accuracy of warehouse inventory and product availability for sale.
• Monitor compliance with SLAs for picking, packing, and shipping customer orders.
• Initiate inventory counts and monitor the resolution of identified discrepancies.

🧾 Packaging and Operational Reporting

• Monitor packaging material inventory levels.
• Coordinate the production and delivery of packaging to manufacturers and warehouses.
• Monitor packaging readiness for production launch.
• Maintain up-to-date reporting on production, shipments, inventory, and logistics.
• Collect and update data for product cost calculation.
• Analyze inventory and slow-moving SKUs.
• Participate in the improvement and automation of operational processes.

✅ Our Expectations
 

• At least 2 years of experience in Supply Chain, Logistics, or Operations.
• Confident proficiency in Excel / Google Sheets, including Pivot Tables, VLOOKUP/HLOOKUP, and basic data analysis. 
• Practical experience working with international manufacturers, including manufacturers in China.
• Experience supporting production orders from approval until the goods arrive at the warehouse.
• Understanding of the China → USA and Ukraine → USA delivery process.
• Experience working with air, ocean, and courier shipments.
• Understanding of international documentation flow and customs clearance.
• Experience preparing or verifying Commercial Invoices, Packing Lists, and other shipping documents.
• Experience working with international warehouses or 3PL partners.
• Fluent written English and confident communication with international partners.
• A high level of self-organization, attention to detail, and responsibility for results.
• Ability to independently monitor processes, meet deadlines, and work without constant reminders.
• Flexibility and the ability to respond quickly to changes and operational risks.

⭐ Will Be an Advantage
 

• Experience with international B2C logistics and e-commerce, including shipping orders from the US to European countries, working with customs procedures, VAT, DDP/DDU, and international carriers 
• Experience in fashion, lingerie, apparel, accessories, or another category of premium physical products.
• Experience working with a large number of SKUs and product variations.
• Experience calculating COGS.
• Experience improving processes, creating instructions, or implementing automations.

🚀 What the Company Offers
 

• Work with an international luxury brand with a clear and recognizable concept.
• A small, dynamic team that values quality of work and makes decisions quickly.
• The opportunity to directly influence the stability and development of the international supply chain.
• Space for professional growth and the gradual expansion of the area of responsibility.
• The opportunity to participate in process improvements and the implementation of digital tools, AI, and automations.
• Work with international manufacturers, logistics partners, and the US and European markets.

⚡️Join MARIEMUR and help build a supply chain that keeps a growing international brand moving — seamlessly, precisely, and on time. ⚡️

We are looking for an experienced ITSM Consultant to support a large-scale ITSM implementation programme across multiple portfolio companies.

The role will focus on assessing current IT Service Management processes, supporting CMDB implementation activities, facilitating process adoption, and helping operational teams transition to a shared-service operating model.

This position combines ITSM expertise, stakeholder engagement, process improvement, and programme coordination within a complex multi-company environment.

Responsibilities

ITSM Assessment & Process Improvement

• Conduct ITSM maturity assessments across multiple entities
• Evaluate Incident, Problem, Change, Request, and Knowledge Management processes
• Assess existing ITSM tools, service desk operations, SLA performance, and process effectiveness
• Identify process gaps, risks, and improvement opportunities
• Produce assessment reports and recommendations

ITSM Process Implementation

• Support the rollout of new ITSM processes and standards
• Facilitate workshops and process walkthrough sessions
• Translate programme-level process designs into practical operational guidance
• Support process adoption and readiness activities
• Promote ITIL best practices across participating organisations

CMDB & Configuration Management

• Support CMDB data collection, cleansing, and validation activities
• Assist with Configuration Item (CI) classification and relationship mapping
• Work with IT teams to establish CMDB ownership and governance
• Support discovery and asset management initiatives
• Help define ongoing CMDB maintenance responsibilities

Adoption & Change Management

• Deliver process awareness and knowledge-transfer sessions
• Monitor process adoption, compliance, and SLA performance
• Support hypercare and stabilisation activities after go-live
• Coach operational teams and process owners

Vendor & Programme Coordination

• Coordinate vendor onboarding and due diligence activities
• Manage documentation, approvals, and access requirements
• Support programme reporting, action tracking, and stakeholder communications
• Maintain programme repositories and implementation artefacts

Required Experience

• 3–5+ years of experience in IT Service Management
• Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management processes
• Experience supporting ITSM implementations, migrations, or transformation programmes
• Experience with CMDB implementation, data governance, or Configuration Management
• Experience facilitating workshops and stakeholder discussions
• Experience working with vendors and third-party service providers

Required Knowledge

• Strong understanding of ITIL 4 principles and practices
• Knowledge of ITSM operating models and service desk environments
• Understanding of CMDB concepts, CI management, and data governance
• Ability to analyse service metrics, ticket data, and SLA performance
• Familiarity with discovery tools and asset management concepts

Preferred Skills

• ServiceNow experience
• Experience with ITSM transformation programmes
• Change management and process adoption experience
• Programme coordination or project support experience
• Experience working in multi-entity or international environments

Certifications

Required:

• ITIL 4 Foundation

Preferred:

• ITIL 4 Specialist
• ITIL Managing Professional
• PRINCE2 Foundation
• CAPM or similar project management certification

Soft Skills

• Strong communication and stakeholder management skills
• Workshop facilitation and presentation skills
• Ability to work independently and manage multiple workstreams
• Strong documentation and reporting capabilities
• Pragmatic and collaborative mindset