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Head of Retention (Gambling Tier1)

Full Remote · Worldwide · 4 years of experience · English - B2 · Gambling

Product

Join Our iGaming Team as a Head of Retention in our multi-country product iGaming company with ambitious Industry innovators with regional reach and 6+ years of successful operation. Our portfolio includes three large-scale brands successfully operating across Tier 1 geos. We pride ourselves on attracting and valuing highly qualified professionals, enabling us to scale and succeed in new markets. Your Mission: to drive the logic and architecture, coordinate the overall effort of user retention Develop...

Join Our iGaming Team as a Head of Retention in our multi-country product iGaming company with ambitious Industry innovators with regional reach and 6+ years of successful operation. Our portfolio includes three large-scale brands successfully operating across Tier 1 geos.
We pride ourselves on attracting and valuing highly qualified professionals, enabling us to scale and succeed in new markets.

Your Mission: to drive the logic and architecture, coordinate the overall effort of user retention

Develop and implement a multi-channel overall Retention and CRM strategy for online casinos to boost customer onboarding experience, retention, engagement, and monetization.
Identify and apply promotional mechanics that align with different user psychotypes and behavioral triggers to drive engagement, loyalty, and conversion.
Develop, implement, analyse and manage innovative solutions to boost onboarding and retention across traditional as well as SMM, TikTok, Instagram, Messengers, LiveChat and Mobile App. instruments, mechanics and cross-departmental activities.
Regularly plan and execute multi-channel marketing campaigns using customer segmentation and personalization.
Analyze user behavior and activity to optimize retention strategies, research and implement relevant proven, trending or innovative product features, communications channels and formats.
Implement relevant multi-source data collection, integration to enable live automated analysis and reporting, and data-driven decision making.
Assess the effectiveness of and continuously improve CRM campaigns through analytics and data-driven insights.
Coordinate SMM, or other traffic-source-specific content, implementations, integration for player onboarding, retention and reactivation, as well as recycling of multi-channel registrations, including Instagram, TikTok, Streamer and Influencers, App-Only users.
Manage and configure the CRM platform and marketing automation tools, including customer database segmentation.
Recruit, train, lead and mentor the Retention, Promo, CRM team to deliver the department results.
Analyse, monitor, organise, coordinate and resolve deliverability rate of communications.
Collaborate with Product Development, Marketing, BI and Analytics and Customer Success and Support teams to align overall retention with business goals, cross-departmental initiatives and priorities.
Stay updated on the latest trends and innovations in the iGaming industry.
Retention Goal Ownership: Fully understand the retention KPIs we aim to achieve (e.g. increased LTV, reduced churn, uplift in ARPU, deposit frequency, etc.) and drive structured improvements toward those goals.
Cross-functional Supervision: Act as the central point between CRM, BI, product, and bonus engine development to ensure the continuous evolution of the retention system, backed by data and feedback loops.

Our requirements:

4+ years of experience as Retention Team Lead.
In-depth knowledge and hands-on experience of Customer Journey Optimization best practices, with experience in developing and implementing testing strategies across channels, including designing and analyzing contact strategies, automation techniques/tools and customer experience optimization.
Solid grasp of the full range of promotional tools (bonuses, gamification, rewards, challenges, etc.) and the underlying logic, including their mathematical models, economic constraints, and long-term profitability impact.
Segment-Oriented Thinking: Skill in building and managing dynamic customer segments based on behavior, value, and lifecycle stage, and applying tailored retention strategies to each.
Proven ability to manage a team of 4+ people and managing an international and geographically dispersed multicultural English speaking digital team.
Expertise in developing multi-channel customer engagement strategies.
Proven hands-on experience of implementing relevant automated Retention reporting.
Strong knowledge of A/B testing methodologies and data-driven optimization practices.
Ability to segment customer databases and craft personalized offers.
Ability to manage and prioritize multiple projects simultaneously within a complex organization.

Preferred:

Experience with Customer.io system and overall other retention instruments.
Expertise in designing and implementing loyalty programs.
Creative thinking and problem-solving abilities.
English Upper Intermediate.

What we offer:
Our success depends on our talented employees who work online every single day with a sense of purpose and an appetite for progress.

Competitive salary;
Remote work in a flexible environment;
20 working days of paid vacation and education projects;
Great product with our software solution;
Opportunity for growth at professional levels, attending top industry events and conferences, and international workshops at our competence centers.

65 views · 9 applications in 30 days · updated 3h ago

Chief Compliance Officer

TodaPay

$$$$

Full Remote · Countries of Europe or Ukraine · 5 years of experience · English - C1 · Fintech

Product

TODA Pay is an international fintech company operating in the digital payments and financial infrastructure space across multiple jurisdictions. We support high-growth payment operations with multi-currency transactions, crypto payments, and complex corporate structures. We are looking for an experienced Chief Compliance Officer (CCO) to lead TodaPay’s compliance function and build a scalable, risk-based compliance framework supporting our international growth. This is a senior leadership position with... TODA Pay is an international fintech company operating in the digital payments and financial infrastructure space across multiple jurisdictions. We support high-growth payment operations with multi-currency transactions, crypto payments, and complex corporate structures.

We are looking for an experienced Chief Compliance Officer (CCO) to lead TodaPay’s compliance function and build a scalable, risk-based compliance framework supporting our international growth.
This is a senior leadership position with broad responsibility for regulatory compliance, AML/CFT, financial crime risk, governance, and regulatory relationships. The ideal candidate combines strong regulatory expertise with sound commercial judgment and the ability to operate effectively in a fast-paced fintech environment.

Requirements
● 5+ years of senior experience in compliance, AML, financial crime, or regulatory roles within a fintech, PSP, EMI, bank, acquiring business, or other regulated financial institution.
● Proven experience leading or significantly developing a compliance function.
● Strong knowledge of AML/CFT, sanctions, KYC/KYB, financial crime, and regulatory compliance frameworks.
● Strong understanding of the payments ecosystem, including payment processing, acquiring, cross-border payments, and card schemes.
● Good understanding of Visa and Mastercard compliance requirements.
● Experience dealing with regulators, banks, payment partners, auditors, and other external stakeholders.
● Experience with high-risk industries such as crypto, online gambling, betting, forex, or similar sectors is highly desirable.
● Strong experience developing compliance policies, controls, risk assessments, and governance frameworks.
● Excellent analytical, decision-making, and problem-solving skills.
● Excellent written and spoken English.

Responsibilities
● Lead and own TodaPay’s overall compliance framework and strategy across relevant jurisdictions.
● Advise the CEO, senior management, and Board on regulatory, AML, sanctions, financial crime, and compliance matters.
● Develop and maintain effective AML/CFT, sanctions, KYC/KYB, transaction monitoring, compliance monitoring, and risk management frameworks.
● Oversee the company’s compliance with applicable payment services, AML/CFT, sanctions, card scheme, and other regulatory requirements.
● Maintain oversight of regulatory obligations, licensing requirements, and relationships with regulators, banks, payment partners, and other key stakeholders.
● Lead compliance risk assessments and ensure appropriate mitigation, monitoring, escalation, and reporting of material risks.
● Provide compliance oversight for new products, markets, payment flows, merchants, and strategic business initiatives.
● Ensure effective management of high-risk customers and business partners.
● Monitor regulatory developments and lead the implementation of relevant regulatory changes.
● Establish a strong compliance culture across the organization and ensure compliance is embedded into business and product decision-making.
● Build, lead, and develop a high-performing compliance team.

Nice to have
We are looking for a CCO who is:
● Strategic - able to build a compliance function that scales with the business.
● Pragmatic - able to balance regulatory expectations with commercial realities.
● Independent - confident in challenging decisions and escalating material risks.
● Hands-on - willing to get involved in complex cases and operational matters when required.
● Commercially aware - understands fintech products, payment flows, and business models.
● Collaborative - able to work effectively with Business, Operations, Finance, Legal and Technology teams.
● Highly trusted - demonstrates exceptional integrity, discretion, and professional judgment.

Working conditions
● A senior leadership position with significant influence over TodaPay’s regulatory and compliance strategy.
● The opportunity to build and shape the compliance function of a growing international fintech.
● Direct involvement in complex payment, crypto, and cross-border business models.
● Close collaboration with senior management and key strategic stakeholders.
● An international, dynamic, and entrepreneurial working environment.
● Competitive compensation and long-term growth opportunities.

More

30 views · 4 applications · updated 3d ago

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