Jobs at Djinni

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We are looking for an Internal Communications Manager to join our team.

Requirements:

- Proven experience in Internal Communications / Corporate Communications;
- Ability to write and edit articles, announcements, and corporate materials;
- Experience in launching or managing internal communication processes;
- Strong written and verbal communication skills;
- English — Upper-Intermediate or higher;
- Ability to prepare reports and analyze communication results;
- Adherence to confidentiality principles.

Will be plus

- Experience in FinTech / IT / digital companies;
- Experience in launching internal communications from scratch;
- Basic skills in visual content tools (Figma, Canva, etc.);
- Experience working with corporate platforms and internal portals.

Soft Skills:

- Ability to work independently and take ownership;
- Strong organizational and time management skills;
- Attention to detail;
- Proactive and solution-oriented mindset;
- Excellent communication skills;
- Ability to work with different stakeholders and teams.

Responsibilities:

- Develop and manage internal communications channels;
- Write and edit internal articles, announcements, and corporate materials;
- Launch and maintain internal communication formats;
- Generate and support internal initiatives;
- Work with presentations, forms, and visual content;
- Communicate with different departments to collect information;
- Prepare reports on internal communication activities.

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided
- Paid vacations, sick leave, personal events days, days off
- Referral program — enjoy cooperation with your colleagues and get the bonus
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues
- Free internal English courses
- In-house Travel Service
- Multiple internal activities
- Other benefits could be added based on your location

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We’re looking for a sharp and driven Senior Data Analyst to join our team!

Requirements:

* Strong experience with data visualization tools (preferably Tableau) — ability to design clear, insightful, and visually appealing dashboards;
* Excellent knowledge of SQL — writing complex queries, optimizing performance, and working with large datasets;
* Understanding of ETL processes and data modeling principles;
* Curiosity and proactive attitude — you love digging into data, finding patterns, and suggesting improvements.

Responsibilities:

* Build and maintain Tableau dashboards for key product and business metrics (user engagement, retention, conversion, revenue, etc.);
* Write and optimize SQL queries to extract, transform, and structure data from multiple sources;
* Conduct deep-dive product analyses to uncover trends, user behaviors, and growth opportunities;
* Continuously improve data quality, performance of dashboards, and analytical infrastructure.

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided
- Paid vacations, sick leave, personal events days, days off
- Referral program — enjoy cooperation with your colleagues and get the bonus
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues
- Free internal English courses
- In-house Travel Service
- Multiple internal activities
- Other benefits could be added based on your location

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live, and provided financial support.
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

The primary mission of this role is to drive client retention and maximize account revenue. You will manage and grow a portfolio of clients, ensuring consistent service delivery while identifying and converting upsell opportunities. Success in this role is defined by long-term client satisfaction, account expansion, and measurable revenue growth.

Your future responsibilities include:

• Build and maintain long-term relationships with clients, acting as a trusted partner,
• Ensure delivery meets agreed SLAs and KPIs across client projects,
• Identify upsell and cross-sell opportunities, and prepare tailored commercial proposals,
• Manage and resolve client escalations and complex situations promptly,
• Monitor the financial performance of accounts, including revenue and profitability analysis,
• Prepare and lead regular QBRs (Quarterly Business Reviews) with key stakeholders,
• Collaborate cross-functionally to ensure seamless client operations and service delivery.

Needed experience & skills:

• 2+ years of commercial experience,
• Experience working with B2B clients,
• Strong analytical and critical thinking, with a structured and systematic approach, and the ability to manage multiple contexts,
• Results-driven mindset with high motivation and ambition to achieve targets,
• Strong data-driven approach with the ability to make decisions based on insights,
• Excellent communication skills with the ability to clearly and persuasively articulate ideas both in writing and verbally,
• Negotiation skills and the ability to handle objections effectively,
• Advanced (C1) level of English, both written and spoken,
• Experience working with or willingness to learn tools such as CRM systems (e.g., HubSpot), Notion, ClickUp, and Looker.

Nice to have skills:

• Experience in customer support outsourcing or other B2B service-based businesses,
• Basic understanding of how service businesses operate, including financial models.|

We consider candidates in Kyiv and Lviv, cities where our offices are located (although the role is fully remote). We are also ready to consider candidates located in Europe.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.
• Ability to work from Kyiv & Warsaw offices with free breakfasts and lunches,
• Team of professionals who are ready for knowledge sharing, internal professional communities, team building,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

We are a fast‑growing iGaming startup seeking a strong Affiliate Manager with proven experience across Tier‑1 traffic sources and an established partner network. Our team combines deep industry expertise, many years of hands‑on experience, and a strong professional network - making us ambitious, highly capable, and ready to scale. We need a professional who can build partnerships from scratch, scale high‑quality traffic, and strengthen our team with expertise and connections.

We are seeking a professional who has:

 • 3+ years of experience in affiliate marketing,

 • strong expertise in Tier 1 markets (preferably Europe),

 • solid experience working with FB, SEO, PPC, influence traffic and others.

Key Responsibilities:

• Develop and scale the affiliate program across Tier 1 regions

• Identify, onboard, and nurture strategic affiliate partnerships

• Monitor and optimize key performance metrics (CPA, ROAS, LTV)

• Represent the company at international industry events and conferences

What We Offer:

• Fully remote position with flexible working hours

• Competitive base salary + performance-based bonuses

• A fast-paced environment with real growth opportunities

We are embarking on a critical initiative to achieve ISO 81001 compliance for our esteemed client. ISO 81001 is a pivotal standard for health informatics, specifically focusing on the management and security of health information systems. This project aims to ensure Client's digital infrastructure aligns with the stringent requirements set forth by ISO 81001, safeguarding sensitive healthcare data and bolstering cyber resilience.

• Responsibilities:

  Conduct a thorough assessment of Client's existing IT infrastructure, policies, and procedures against ISO 81001 requirements.
  Identify gaps and vulnerabilities that need to be addressed to achieve compliance.
  Collaborate with cross-functional teams to design and implement robust security controls aligned with ISO 81001 standards.
  Deploy necessary security measures to protect Client's health information systems and data assets.
  Draft and enhance security policies, procedures, and guidelines tailored to ISO 81001 specifications.
  Ensure policies are communicated effectively and integrated into Client's operational framework.
  Perform risk assessments and develop risk management strategies to mitigate cyber threats and vulnerabilities.
  Implement proactive measures to enhance Client's cyber resilience in alignment with ISO 81001.
  Conduct training sessions and workshops to enhance cyber security awareness among Client staff.
  Foster a culture of security consciousness and best practices across the organization.
  Establish monitoring mechanisms to track ongoing compliance with ISO 81001 requirements.
  Conduct regular audits and assessments to ensure sustained adherence to security standards.
  Develop incident response protocols and procedures to swiftly address and mitigate security incidents.
  Continuously assess and refine security strategies based on emerging threats and industry developments.

• Mandatory Skills Description:

  Bachelor's degree in Cyber Security, Information Technology, or a related field.
  Proven experience in cyber security, particularly in compliance initiatives (ISO standards preferred).
  Strong understanding of health informatics and data security within healthcare environments.
  Excellent analytical skills with the ability to assess complex systems and processes.
  Effective communication skills to engage stakeholders and drive security initiatives forward.

The platform continuously gathers cryptography-related information and surrounding context from a wide range of external systems - cloud providers, EDRs, vulnerability scanners, and more. We currently maintain around 20 integrations, and this number is growing quickly. We're looking for a technically curious, highly motivated person to own the research and verification side of these integrations: understanding what data each service exposes, how to access it, and how to keep our coverage current as these services evolve. This role suits someone early-to-mid in their career who enjoys digging into APIs, testing hypotheses hands-on, and mapping out how systems connect - with scope and ownership that can scale to the right person's experience level.

What you'll do:

• Continuously monitor our integrated third-party services (cloud providers, EDRs, vulnerability scanners, etc.) to understand what information is available and how it can be accessed - via APIs, licensing tiers, permissions, and other access methods.
• Actively connect to and verify these APIs hands-on: test endpoints, confirm data availability, and validate that integrations behave as expected.
• Identify and suggest which data from each service is most relevant and valuable for our platform to consume.
• Track changes across these services - new endpoints, deprecated features, updated licensing, and newly released functionality - and flag anything that affects our integrations.
• Document findings clearly so engineering and product teams can act on them.

• Research and evaluate new potential integrations as our coverage expands.

   

What we're looking for:

• Technical mindset with genuine curiosity about how systems and APIs work.
• Hands-on comfort with API tools such as Postman (or similar - Insomnia, curl, etc.).
• Basic programming/scripting ability (e.g. Python or JavaScript) - enough to test, parse responses, and automate small checks.
• Comfort reading API documentation and translating it into practical understanding.
• High motivation, self-direction, and the persistence to chase down how a given system actually works.

• Good written communication for documenting findings.

   

Nice to have: 

• Exposure to or interest in cybersecurity concepts (cryptography, vulnerability management, endpoint security).
• Familiarity with cloud provider APIs (AWS, Azure, GCP), EDR platforms, or vulnerability scanners.
• Understanding of authentication schemes (OAuth, API keys, tokens) and REST/JSON.
• Any experience with API testing, monitoring, or integration work.

Why this role:

• Broad exposure to a large and growing ecosystem of security and cloud tools.
• A clear technical growth path - toward integration engineering or a deeper cybersecurity specialization.
• Real ownership from day one - your research directly shapes what the platform can do.

Softcery builds advanced AI systems for B2B SaaS companies. We partner with founders in the US and UK to design, build, and scale production-ready AI solutions that solve real business challenges. Our team focuses on complex AI engineering — systems that are technically robust, business-aligned, and built to scale. We combine deep technical expertise with strong product thinking, helping companies move from AI ambition to real, production impact.

We are looking for a Strong Middle Software Engineer to lead the delivery of AI-powered products for international clients. You'll work on complex AI systems with a strong focus on Voice AI, collaborating directly with clients and taking ownership of features from design to production. 

We're hiring in Lviv , where most of our team is located. We regularly get together for offline meetings, so it's important for us to have someone who enjoys being part of those in-person connections. 

What You'll Do:

• Deliver production-ready AI solutions for international clients from concept to deployment.
• Design and build AI-powered applications with a strong focus on Voice AI and intelligent automation.
• Integrate LLMs, third-party APIs, and business systems into scalable software solutions.
• Own technical implementation, make architectural decisions, and ensure high code quality.
• Collaborate directly with clients to clarify requirements, discuss technical solutions, and deliver business value.
• Continuously explore new AI technologies and apply them to real-world customer challenges.

What We're Looking For:

• 3+ years of commercial software engineering experience.
• Strong experience building scalable backend or full-stack applications.
• Experience with React, Node.js and Python.
• Hands-on experience with AI-powered applications or LLM integrations.
• Strong software design and problem-solving skills.
• Ability to independently own features and deliver projects with minimal supervision.
• Excellent communication skills and confidence working directly with international clients.
• English – Advanced (C1).
• Location – Lviv.

What We Offer:

• Structured onboarding – a clear onboarding plan, documented workflows, and a team that has your back.
• Flexible remote schedule – work from wherever and whenever you're most productive.
• Learning budget – we cover books, courses, English lessons, and AI tools for your professional growth.
• Full accounting support – so you can focus on the work, not the paperwork.
• Time off – 20 paid vacation days, 12 sick days, 2 paid period leave days/month (for women), and your birthday off.
• IT Cluster membership – access to professional events and networking opportunities in the local tech community.

If you enjoy taking ownership, solving complex engineering challenges, and building AI products that create real business impact, we'd love to meet you 👋

GCP, Linux, Docker, Kubernetes, Terraform, Logging solutions (ELK, EFK, Graylog), Monitoring solutions (Prometheus+Grafana), Configuration management tools (Ansible, Puppet, SaltStack, Chef), Hands-on experience with SQL (MySQL, PostgreSQL, MariaDB), NoSQL databases (MongoDB, Redis, DynamoDB, Elasticsearch), Message Broker systems (RabbitMQ, ActiveMQ, Kafka),CI/CD tools and version control (Jenkins, ArgoCD, GitHub actions)

Requirements: 

• Proficiency in infrastructure as code (IaC) and relevant tools 
• Experience in software development and continuous integration 
• Strong system administration skills 
• Advanced knowledge of Linux 
• Ability to work independently and remotely 
• Excellent problem-solving and troubleshooting skills 
• Good communication and collaboration skills 

• English – Upper-Intermediate+   

   

Would be an advantage: 

• Experience with cloud platforms and technologies 

• Relevant certifications in DevOps or cloud technologies 

   

What we offer: 

• Competitive salary    
• Remote work  
• Flexible schedule  
• Career growth  
• Sport compensations  
• Professional working environment, where you’d be an essential member of our company  
• Corporate culture, mutual support. 

Softcery builds advanced AI systems for B2B SaaS companies. We partner with founders in the US and UK to design, build, and scale production-ready AI solutions that solve real business challenges. Our team focuses on complex AI engineering — systems that are technically robust, business-aligned, and built to scale. We combine deep technical expertise with strong product thinking, helping companies move from AI ambition to real, production impact.

We are looking for an AI Engineer to design and build AI agents, Voice AI solutions, and intelligent automations. You'll work with modern LLMs, agent frameworks, and production AI systems that solve real business problems.

What You'll Do:

• Build AI agents, Voice AI solutions, and intelligent automation workflows.
• Design and develop AI-powered applications using modern LLMs and agent frameworks.
• Build RAG pipelines and integrate AI systems with APIs, databases, CRMs, and third-party services.
• Design prompts, agent workflows, memory, and tool-calling capabilities.
• Optimize AI systems for performance, reliability, scalability, and cost efficiency.
• Explore new AI models, frameworks, and technologies, applying the best solutions to real-world use cases.
• Collaborate with engineers and clients to deliver production-ready AI solutions.

What We're Looking For:

• 2+ years of commercial experience in AI Engineering.
• Strong Python skills.
• Hands-on experience with LLM APIs (OpenAI, Anthropic, Gemini, etc.) and AI-powered applications.
• Experience with LangGraph, LangChain or similar frameworks.
• Understanding of prompt engineering, RAG, embeddings, vector databases, and AI orchestration concepts.
• Strong problem-solving skills, ownership mindset, and eagerness to learn.
• English – Upper-Intermediate (B2) or higher.

What We Offer:

• Structured onboarding – a clear onboarding plan, documented workflows, and a team that has your back.
• Flexible remote schedule – work from wherever and whenever you're most productive.
• Learning budget – we cover books, courses, English lessons, and AI tools for your professional growth.
• Full accounting support – so you can focus on the work, not the paperwork.
• Time off – 20 paid vacation days, 12 sick days, 2 paid period leave days/month (for women), and your birthday off.
• IT Cluster membership – access to professional events and networking opportunities in the local tech community.

If you're excited about building AI products that solve real business problems and want to work with the latest AI technologies every day, we'd love to meet you 👋

✨ Welcome to WinMedia – Driving Innovation in iGaming Products! ✨

At WinMedia, we build cutting-edge solutions that shape the future of the iGaming industry 🎯. By combining strategic thinking 💡, creativity 🎨, and data-driven insights 📊, we create products that engage players, grow revenues, and set new industry standards 🚀.

With a passionate team and bold vision, we transform ideas into world-class products. 💪
 

📌 About the Role
We are looking for an experienced Product manager / Product Owner to join our team. 🚀
The ideal candidate is a strategic thinker and strong leader who can design and execute product roadmaps, drive B2C growth, and build innovative solutions for Tier-1 markets.
 

🛠️ Responsibilities

Develop, own, and execute the company’s product strategy across the portfolio.

Create and maintain strategic product roadmaps aligned with business goals.

Prioritize new product development and continuous improvement of existing solutions.

Build and optimize the end-to-end product process – from ideation to launch and support.

Conduct deep market, competitor, and user analysis to define product opportunities.

Define and track KPIs to measure product success and adjust strategies accordingly.

Drive engagement, retention, and revenue growth through product innovation (B2C focus).

Collaborate closely with cross-functional teams and ensure flawless execution.
 

✅ Requirements

2+ years in iGaming on a product role.

2+ years of B2C product management experience.

1+ year in a leadership product position within iGaming.

Proven track record of building and scaling successful products (preferably online casino platforms with in-house development).

Experience with Tier-1 GEOs and B2C markets.

Strong analytical skills with ability to generate and test hypotheses.

Excellent communication and leadership skills.

Advanced English.
 

🧰 Tools & Skills

Jira, Miro, ClickUp, GSuite (Mail, Sheets, Docs, Meet, etc.)

draw.io, Figma

Solid understanding of product KPIs, data analysis, and optimization techniques.
 

🎯 Ideal Candidate

Has led product teams on platforms with in-house development.

Successfully launched and scaled at least 2 online casino projects in Tier-1 markets.

Combines leadership with a deep understanding of iGaming market needs.
 

🎁 What We Offer

💰 Competitive salary and strong financial incentives

🎨 Freedom to make decisions and implement your ideas

🚀 Fast career and professional growth opportunities

🎓 Direct mentorship and learning from the CEO

🌍 Flexible work setup and supportive environment

Softcery builds advanced AI systems for B2B SaaS companies. We partner with founders in the US and UK to design, build, and scale production-ready AI solutions that solve real business challenges. Our team focuses on complex AI engineering — systems that are technically robust, business-aligned, and built to scale. We combine deep technical expertise with strong product thinking, helping companies move from AI ambition to real, production impact.

We are looking for a Strong Junior / Middle Full-Stack Developer to build AI-powered applications, AI agents, voice agents, and automation solutions. You'll work across the full stack while integrating modern AI technologies into real production systems.

What You'll Do:

• Build and maintain full-stack web applications using modern frontend and backend technologies.
• Develop AI agents and AI-powered workflows using LLMs and external APIs.
• Build Voice AI solutions, including conversational experiences and telephony integrations.
• Design and implement business automations that eliminate manual work and improve operational efficiency.
• Integrate third-party services, APIs, and cloud platforms.
• Write clean, maintainable, and scalable code following modern engineering practices.

What We're Looking For:

• 2+ years of commercial Full-Stack development experience.
• Strong knowledge of React and Node.js.
• Experience working with SQL or NoSQL databases.
• Experience working with LLM APIs (OpenAI, Anthropic, Gemini, etc.).
• Experience building AI agents or automation workflows.
• Ability to work independently and take ownership of features.
• Strong problem-solving skills and willingness to learn quickly.
• English – Upper-Intermediate+ or higher.

What We Offer:

• Structured onboarding – a clear onboarding plan, documented workflows, and a team that has your back.
• Flexible remote schedule – work from wherever and whenever you're most productive.
• Learning budget – we cover books, courses, English lessons, and AI tools for your professional growth.
• Full accounting support – so you can focus on the work, not the paperwork.
• Time off — 20 paid vacation days, 12 sick days, 2 paid period leave days/month (for women), and your birthday off.
• IT Cluster membership – access to professional events and networking opportunities in the local tech community.

If you're excited about building AI products that solve real business problems and want to work with the latest AI technologies every day, we'd love to meet you 👋

We are looking for a Flutter Developer to join a new mobile project for an Android tablet application.

Requirements:

• 4+ years in mobile development, preferably 3+ years with Flutter
• Strong experience with Flutter and Dart
• Experience with offline-first mobile applications
• Experience with SQLite or other local mobile storage
• Experience with API integration
• Understanding of background sync on Android
• Experience or solid understanding of WorkManager
• Ability to work with an existing architecture and follow technical guidelines
• Upper-Intermediate or higher English

• Attention to detail and ability to work with complex business logic

   

Responsibilities:

• Develop new features for the Flutter tablet application
• Implement offline-first logic and local data persistence
• Build and maintain SQLite-based local storage flows
• Implement automatic sync with the backend API when Wi-Fi is available
• Work with PIN-based authentication and role-based user flows
• Implement exam scoring flows, timers, deductions, and result submission logic
• Follow the provided architecture and coding guidelines
• Collaborate with the client’s technical lead and our delivery team

It will be a plus:

• Experience with Android tablet applications
• Experience with background isolates in Flutter
• Experience with sync queues, retries, and conflict handling
• Experience with WorkManager in production apps
• Experience with complex form/scoring/business logic
• Basic understanding of .NET API integration context

We are looking for a CRM Team Lead to become a key member of our dynamic team. In this role, you will be responsible not only for developing and executing CRM and retention strategies but also for leading and mentoring a team of CRM specialists to achieve ambitious business goals.

HOW YOU WILL MAKE AN IMPACT

- Build and develop CRM and retention strategies for casino products
- Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty
- Create segmentation strategies and personalized communication flows
- Analyze CRM performance metrics including retention, LTV, ARPU, NGR, churn, CTR, and conversion rates
- Optimize communication funnels and player engagement strategies
- Collaborate with Product, VIP, BI, Content, and Dev teams
- Manage and mentor the CRM team
- Conduct 1:1 meetings, performance reviews, and team coaching
- Set KPIs and monitor team performance
- Oversee CRM campaigns across Email, SMS, Push, Onsite, and Messengers
- Work with automation and trigger-based campaigns
- Launch and optimize A/B tests
- Prepare technical tasks for BI and development teams
- Participate in CRM platform improvements and implementations

WHAT WILL HELP YOU SUCCEED IN THE ROLE

- 3+ years of CRM experience in iGaming
- 1+ year of leadership or team management experience
- Strong understanding of player lifecycle and retention mechanics
- Experience working with Tier-1 / European GEOs
- Hands-on experience with CRM platforms and campaign management
- Strong analytical skills and understanding of CRM metrics
- Experience with multichannel communication strategies
- Ability to work in a fast-paced startup environment
- Strong communication and organizational skills
- English level: Intermediate+ or higher

HOW WE WILL KEEP YOU SMILING

- We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!

- We offer unlimited vacation days, and we provide sick leave of paid.

- We are ready to offer relocation support for candidates.

- A competitive compensation that values the skills and experience you bring.

- Employee referral bonus and gifts for your special days.

- Financial support in 50% for learning expenses to help you in your professional growth!

- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are looking for a strong Middle+ / Senior-level specialist who will take full ownership of our user communication infrastructure across Tier-1 iGaming markets.

This is not a traditional CRM Marketing or Content Management role. We are searching for a Product Owner of communication channels — someone who understands the technical side of traffic delivery in high-risk verticals and can build a resilient, scalable messaging ecosystem capable of operating under aggressive spam filtering and telecom restrictions.

We are currently migrating to Smartico CRM and are looking for a candidate who can significantly improve Inbox Rate performance, diversify communication channels, and launch new technology-driven delivery solutions.

HOW YOU WILL MAKE AN IMPACT:

1. Email Deliverability & Infrastructure

- Conduct full deliverability audits and perform deep technical analysis of spam placement issues across Tier-1 markets.

- Improve Inbox placement and optimize email performance across major providers such as Gmail, Outlook, Yahoo, etc.

- Integrate, configure, and manage external ESPs / SMTP providers within the Smartico ecosystem.

- Independently deploy and maintain backup email-sending infrastructure to ensure uninterrupted communication flows.

- Manage domain reputation, including SPF, DKIM, DMARC policies, domain warm-up strategies, rotation processes, and continuous monitoring through Postmaster Tools and reputation tracking systems.

- Develop scalable deliverability strategies for high-volume communication environments.

2. SMS & Alternative Messaging Channels

- Manage SMS routing through both global aggregators and local telecom vendors for Tier-1 GEOs to maximize DLR and delivery stability.

- Source, negotiate, and onboard local SMS providers where necessary.

- Build and scale WhatsApp and Telegram messaging infrastructure for trigger-based and bulk communication campaigns.

- Manage account pools, proxy infrastructure, and anti-ban strategies for messenger operations.

- Continuously test and optimize alternative messaging channels to improve reach and retention.

3. Integrations & Voice AI Solutions

- Integrate, test, and optimize AI Voice Automation solutions for player activation and reactivation flows.

- Research and evaluate emerging communication technologies, AI-driven retention tools, and new delivery providers.

- Work closely with CRM, Product, and Analytics teams to implement scalable communication solutions.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

- 3+ years of hands-on experience in high-risk verticals such as iGaming, Betting, Dating, or Crypto.

- Previous experience in roles such as Deliverability Expert, Email Infrastructure Engineer, Messaging Operations Manager, or Communications Product Owner.

- Strong understanding of Tier-1 deliverability challenges, including spam filters, ISP limitations, and telecom regulations.

- Deep technical understanding of:

- Email infrastructure and SMTP ecosystems

- SMS routing logic

- Modern messenger architecture

- Domain reputation management

- Basic system administration skills and infrastructure troubleshooting experience.

- Strong ownership mentality and product-oriented mindset.

- Ability to independently communicate and negotiate with international vendors and service providers.

- English level: B2+ (required for vendor communication and technical documentation).
 

Nice to Have

- Hands-on experience with Smartico CRM.

- Existing network of trusted local SMS vendors across Tier-1 markets.

- Experience with automation, scripting, or API integrations.

- Understanding of proxy management and anti-detection infrastructure.

HOW WE WILL KEEP YOU SMILING:

- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!

- Unlimited vacation days and paid sick leave—because your rest matters.

- A competitive compensation that truly reflects your skills and expertise.

- Employee referral bonus and gifts to celebrate your special occasions.

- 50% financial support for learning expenses to supercharge your professional growth!

- A positive atmosphere where you always feel respected and truly belong.

- Inspirational team-building activities that turn colleagues into best friends.

- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

- Co-working space reimbursement to save your nerves from always working from home :)

 

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Community Manager to join our team!

Requirements:

- Experience in the casino industry with a strong understanding of audience behavior and engagement patterns within the vertical;
- 2+ years of experience as a Community Manager / Social Media Manager, with a primary focus on Telegram, Instagram, and Discord;
- 1+ year of experience in the iGaming, gambling, or betting industry;
- Proven track record of delivering successful engagement initiatives, communication campaigns, and measurable growth in community metrics, including retention;
- Strong communication skills and high emotional intelligence, with the ability to engage diverse audience segments, de-escalate negative situations, and maintain a consistent, authentic brand tone of voice (TOV);
- Solid understanding of social media and community analytics, including Engagement Rate (ER), Click-Through Rate (CTR), DAU/WAU/MAU, Active Chatters, User-Generated Content (UGC) Share, sentiment analysis, and community growth metrics;
- Experience with community management and SMM automation tools, including chatbots, CRM platforms, tracking systems, and dashboard-driven reporting;
- Proactive, self-driven, and ownership-oriented mindset, with the ability to manage multiple projects and priorities simultaneously.

Will be plus:

- Portfolio with case studies demonstrating growth in engagement, community quality, or retention metrics;
- Hands-on experience with ManyChat / Make / Zapier, Telegram Bots, Meta Business, WhatsApp Business, ClickUp, Tableau, etc.;
- Experience building chat rules, anti-spam logic, crisis communication scripts, and incident escalation workflows;
- Basic content production skills: creating briefs for designers, understanding short-form video content, and visual presentation of community mechanics;
 

Soft Skills:

- Empathy and emotional intelligence;
- Communication and facilitation skills;
- Conflict management;
- Organizational and time management skills;
- Flexibility and adaptability.

Responsibilities:

- Manage communities on Telegram / Instagram and other social platforms, adapting communication to Casino audiences, local context, and brand TOV;
- Launch and develop engagement and gamification mechanics: polls, quizzes, AMAs, challenges, rankings, game-like activities, weekly and monthly activation scenarios;
- Monitor chat quality: response speed, accuracy, empathy, routing of inquiries, and escalation of issues to support / product / CRM / retention teams;
- Maintain community content cadence: formats, activity scripts, template libraries, basic design briefs, and content support for engagement mechanics;
- Collect and systematize audience feedback, identify recurring pain points, behavioral patterns, and community needs;
- Own regular reporting and KPI analytics: Active Chatters, ER, UGC Share, CTR, sentiment, growth, response quality;
- Test hypotheses, evaluate mechanic performance, compare results over time, and propose improvements;
- Track competitors and adapt best-performing community mechanics to the relevant vertical;
- Participate in setup and usage of automation tools, bots, CRM systems, and dashboards in collaboration with cross-functional teams.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.