Jobs Customer/Technical Support

ABOUT MEGAFAIR
MEGAFAIR is an international iGaming provider developing slot and skill-based games for partners across global markets.

Our distributed team brings together expertise across Product, Technology, Mathematics, Art, Commercial, and Operations. We work in a fast-moving environment built around direct communication, clear ownership, and a strong focus on quality, execution, and measurable results.
We’re looking for professionals who are comfortable taking responsibility, making decisions, and contributing their expertise to products built for international markets.

If you’re looking for a role where your expertise can have a direct impact on the product and the business, we’d be glad to hear from you. Apply to join MEGAFAIR and let’s start the conversation.

REQUIREMENTS

• 3+ years of experience in technical support, integrations, or game integrations within the iGaming industry;
• Experience working on the provider side and communicating with operators, aggregators, or gaming platforms;
• Strong understanding of APIs, REST, JSON, integration flows, logs, network basics, and troubleshooting;
• Experience supporting integrations from technical setup through successful go-live;
• Understanding of game lifecycle, transactions, game rounds, and game logic;
• Ability to investigate issues independently and identify root causes;
• Experience working with Jira, Postman, admin panels, reporting tools, or similar systems;
• Ability to read technical documentation and collaborate closely with developers;
• English level B2+.

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;
• Professional Growth: emphasis on internal promotions for career advancement.

RESPONSIBILITIES

• Provide technical support to partners during integration and post-launch;
• Troubleshoot integration issues and investigate technical incidents;
• Work closely with operators, aggregators, and internal development teams;
• Support new game launches and ensure stable production releases;
• Analyze logs, API responses, and integration behaviour to identify problems;
• Coordinate technical communication with partners until issues are resolved;
• Maintain integration documentation and share technical knowledge internally.

CANDIDATE JOURNEY

Interview with CHRO → Interview with Hiring Manager → Interview with C-Level → Job Offer

We are looking for a customer-oriented and detail-focused Customer Support Аgent with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1+ year of experience in customer support 
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions

WHAT WE OFFER:

• Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
• Unlimited vacation and paid sick leave, because taking time to rest shouldn't feel like a luxury.
• Competitive compensation that reflects your skills, experience, and impact.
• Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
• 50% reimbursement for professional learning and development to help you keep growing.
• Employee referral bonuses and gifts to celebrate your special occasions.
• A supportive team culture built on trust, respect, and collaboration.
• Regular online and offline team events to connect beyond work.
• Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.

About Us

NYC Glass & Window Repair Inc specializing in residential and commercial glass repair, window repair, door repair, mirrors, shower glass, storefronts, and emergency glass replacement. We are looking for a professional Customer Service Representative to become the first point of contact for our customers.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Gather customer information, including contact details, service address, and description of the issue.
• Schedule service appointments using our CRM system.
• Respond to customer inquiries via phone, email, and text messages.
• Request photos or videos when necessary to assist with estimating.
• Create and update customer records accurately.
• Follow up with customers regarding appointments and estimates.
• Coordinate with dispatchers, technicians, and the sales team.
• Maintain a positive customer experience throughout every interaction.
• Escalate urgent or emergency requests when appropriate.

Requirements

• Excellent spoken and written English.
• Previous experience in customer service, call center, or appointment scheduling.
• Strong communication and active listening skills.
• Ability to multitask while speaking with customers.
• Comfortable working with CRM software and Google Workspace.
• Reliable high-speed internet connection.
• Quiet home office with a professional environment.
• Strong attention to detail and organizational skills.
• Positive attitude and problem-solving mindset.

Preferred Qualifications

• Experience in home services, construction, glass, windows, HVAC, plumbing, or similar industries.
• Sales or upselling experience is a plus.
• Experience working with U.S.-based customers.
• Fully remote position.
• Paid training.
• Long-term career growth opportunities.
• Friendly and supportive team environment.
• Performance-based bonuses after successful training and probation.

How to Apply

Please include:

• Your resume (CV)
• A short introduction about your customer service experience
• Your English proficiency level
• Your salary expectations
• Your availability to start

We are looking for someone who is reliable, professional, customer-focused, and committed to providing exceptional service to every client.

We are looking for a highly organized, customer-focused Support Representative / Client Success Coordinator to become the communication hub between our customers, technicians, office staff, and suppliers.

This is an excellent opportunity for someone who enjoys helping people, multitasking, and keeping operations running smoothly.

Key Responsibilities

Customer Communication

• Answer incoming phone calls professionally.
• Respond to customer inquiries promptly and courteously.
• Schedule appointments and service visits.
• Confirm appointments with customers.
• Notify customers when technicians are on the way.
• Follow up after completed jobs to ensure customer satisfaction.
• Handle customer concerns professionally and escalate when necessary.

Dispatch Coordination

• Coordinate daily technician schedules.
• Dispatch technicians to service appointments.
• Monitor technician progress throughout the day.
• Inform customers of arrival times and schedule changes.
• Reschedule appointments when necessary.
• Coordinate emergency service calls.

CRM & Data Management

Maintain accurate records by updating:

• CRM
• Google Sheets
• Customer information
• Job status
• Appointment schedules
• Estimates
• Work orders
• Technician notes
• Payment status
• Supplier information

Attention to detail is essential.

Supplier Communication

Communicate with suppliers regarding:

• Glass orders
• Hardware availability
• Material lead times
• Delivery schedules
• Product pricing
• Purchase orders
• Order tracking

Follow up to ensure materials arrive on time for scheduled installations.

Administrative Support

Assist with:

• Creating work orders
• Updating job notes
• Organizing digital documents
• Tracking outstanding estimates
• Monitoring customer follow-ups
• Supporting the sales and operations teams
• Maintaining organized electronic records

Daily Responsibilities

• Answer incoming calls.
• Make outbound customer calls.
• Dispatch technicians.
• Update CRM.
• Update Google Sheets.
• Communicate with suppliers.
• Coordinate deliveries.
• Confirm appointments.
• Notify customers when technicians are en route.
• Follow up on completed projects.
• Assist with scheduling changes.
• Keep management informed of any issues affecting customer satisfaction.

Chern & Co Ltd, is a growing European corporate services company with approximately nine years of experience. The company specialises in company formation, accounting, tax registration, and corporate compliance services in Ireland, with plans to expand into the UK.

Chern & Co supports international entrepreneurs, startups, SMEs, and e-commerce businesses in establishing and managing companies across Europe.

🔥 About the Role

We are looking for an organized and detail-oriented Documentation & Client Case Specialist to manage client documentation and support cases from the initial request through completion.

This is primarily a documentation and case-processing position, rather than a traditional customer support or sales role.

Your daily work will include collecting and checking client information, completing forms, requesting missing documents, updating case records, monitoring deadlines, and coordinating with internal teams and external service providers.

You will also keep clients informed throughout the process and recommend additional services when they are relevant to the client’s needs.

Full onboarding and training in Irish company formation, accounting, tax, and compliance procedures will be provided.

💫 Key Responsibilities

• Manage multiple client cases from onboarding through completion.
• Collect, prepare, review, and organize client documentation.
• Check personal, identification, financial, and company information for completeness and accuracy.
• Complete forms and ensure that all required information is submitted correctly.
• Identify missing or incorrect information and follow up with clients.
• Track case statuses, deadlines, outstanding documents, and next actions.
• Maintain accurate client records, notes, and communication history in CRM.
• Coordinate company formation, accounting, tax registration, and compliance requests.
• Communicate with internal departments, external partners, and relevant service providers.
• Keep clients informed about progress, requirements, and deadlines.
• Prepare quotations, proposals, and other client documents.
• Identify appropriate cross-selling and upselling opportunities.
• Resolve client issues while following established procedures.

💥 Requirements

• At least two years of experience in document-based case management, client onboarding, administration, compliance support, legal support, accounting support, banking operations, insurance, immigration, property transactions, or a similar field.
• Hands-on experience preparing, completing, collecting, reviewing, or verifying client documents.
• Experience working with personal, identification, financial, or confidential information.
• Experience managing several cases simultaneously and tracking each case until completion.
• Strong written and spoken English at C1 level.
• Experience using CRM or case-management systems such as HubSpot, Zoho, Bitrix24, Salesforce, or similar.
• Strong attention to detail and the ability to identify missing or incorrect information.
• Excellent organization, follow-up, and deadline-management skills.
• Comfortable performing repetitive, process-based administrative work.
• Ability to follow established procedures accurately and consistently.
• Strong client communication skills and a professional approach.
• Comfortable working in a KPI-driven environment.
• Reliable employment history and interest in a stable, long-term role.

💡 Highly Relevant Experience

Experience in one or more of the following areas will be a strong advantage:

• Corporate services or company formation;
• KYC/KYB, AML, or client onboarding;
• Legal, accounting, tax, or compliance administration;
• Government forms, official portals, or company registries;
• Banking, mortgage, insurance, or financial-services operations;
• Immigration or visa case management;
• Conveyancing or property transaction coordination;
• International B2B client services;
• Cross-selling or recommending additional professional services;
• Additional languages such as German, Spanish, Chinese, French, or Italian.

💼 What We Offer

• Gross monthly salary of €1,100–€1,300.
• Higher compensation may be considered for candidates with directly relevant corporate services or compliance experience.
• Quarterly performance bonus based on cross-selling and upselling results.
• Full-time, permanent remote position.
• Independent contractor agreement.
• 20 paid vacation days, increasing to 30 days after one year.
• Professional development budget of up to €500 per year after six months.
• Full onboarding and professional training.
• Mentorship from experienced specialists.
• Career development within a growing international company.
• International remote team and long-term employment opportunity.

📌 Important

This position is best suited to someone who enjoys structured, detail-oriented work and is comfortable spending a significant part of the day completing forms, reviewing documentation, requesting missing information, updating systems, and following cases through to completion.
 

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: English language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

Welcome to Drawer.AI!

- What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.  
- Stage: Seed-funded, revenue-generating, aiming for a Series A in 2026.  
- Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We’re looking for a Customer Success Specialist to work closely with our customers, help them succeed with the product, and be their main point of contact.

Key Responsibilities:

• Communicate with customers via chat, calls, and async messages.

• Run onboarding sessions, demos, and customer meetings.

• Review screen and call recordings to understand customer needs.

• Help customers adopt the product and get real value from it.

• Share customer feedback with Product and Sales teams.
 

Requirements:

• 1+ year of experience in Customer Support, Customer Success, or a similar role.

• Confident customer communication (chat & calls).

• Excellent spoken and written English.

• Comfortable working in a customer-facing role.

• Availability to work until 12:00 AM Kyiv time.

Nice to have:

• Experience with US-based customers.

• SaaS or startup background.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!

Reports to: Contact Center Lead

About the Role: We are looking for a communicative, energetic, and customer-oriented Contact Center Operator to join our team. In this role, you will be the voice of our brand — engaging with players, keeping them informed about exciting new offers, and helping them resolve payment issues.

Working closely with our Contact Center Lead, you will ensure every player feels valued and supported. If you are fluent in Portuguese, Italian, and Greek, love talking to people, and want to grow in a dynamic, fast-paced environment — we would love to meet you!

Key Responsibilities:

• Make outbound calls based on assigned tasks and scripts + sending SMS 
• Inform players about available bonuses, promotions, and offers
• Assist customers with failed payments and related issues
• Handle first-line customer inquiries and requests
• Prepare and submit daily activity reports in the approved format
• Participate in daily planning meetings and performance discussions

Requirements & Skills:

• Excellent spoken Portuguese, Italian, and Greek (C1/C2 level)
• Strong communication and active listening skills
• Friendly, confident, and outgoing personality
• Customer-focused mindset with a positive attitude
• Previous experience in a call center or similar role is a plus, but not required

Note: If you enjoy talking to people and creating positive customer experiences, we’d love to have you on our team!

We Offer:

• Format: Remote work. Schedule: Tuesday – Saturday (from 13:00 to 21:00). 
• Compensation: Competitive salary based on your experience + performance bonuses.
• Payments: In USDT (white crypto).
• Growth: Opportunity for professional and career growth within the project.
• Benefits: Paid vacation and sick leave, opportunities for continuous learning.

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We are looking for a Group Lead VIP Support!

Requirements:

• 3+ years of experience in Group Lead VIP Support/Head of VIP Support position
• Proven experience managing multiple teams through Team Leads
• Strong experience in setting KPIs, monitoring performance, and driving improvement initiatives
• Experience with capacity, headcount, workload, and resource planning
• Experience developing Team Leads, conducting performance reviews, and increasing managerial autonomy
• Strong understanding of VIP Support operations, CRM, retention, churn, reactivation, and bonus management
• Experience analyzing business and customer metrics and identifying systemic issues
• Ability to develop and implement action plans based on performance data
• Experience collaborating with cross-functional teams, including CRM, Product, Payments, Risk, and Analytics
• Strong analytical, problem-solving, and decision-making skills
• Ability to establish processes and standards and ensure their consistent implementation across teams
• English — B2 (Upper-Intermediate)

Responsibilities:

• Managing VIP Support operations, SLA, KPI, and 24/7 coverage
• Managing Team Leads, performance, development, and escalations
• Ensuring compliance with internal policies and regulatory requirements
• Monitoring fraud, risks, and sensitive customer communications
• Approving individual VIP customer solutions and handling exceptional cases
• Executing retention strategy, offers, and sales targets
• Analyzing customer feedback and driving improvements in LTV and churn
• Collaborating with Product, Retention, Security, Anti-Fraud, and other teams

• Managing concierge service providers and operational reporting

   

Our benefits to you:

• Modern corporate equipment based on macOS or Windows and additional equipment are provided
• Paid vacations, sick leave, personal events days, days off
• Referral program — enjoy cooperation with your colleagues and get the bonus
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
• Rewards program for mentoring and coaching colleagues
• In-house Travel Service
• Multiple internal activities
• Other benefits could be added based on your location

The role focuses on leading the team’s day-to-day performance and ensuring stable operational results. The key responsibilities include monitoring team KPIs and workload, supporting underperforming agents through coaching and performance plans, maintaining team discipline, and preparing monthly bonus calculations and regular partner reports.

The role also involves active participation in operational investigations, collaborating with partners, process development and documentation, communication of procedural changes, and collaboration with Support, VIP, QC, and L&D teams. When required, the Team Lead may support onboarding activities and conduct additional knowledge checks or blitz surveys for underperforming agents. As well as preparing weekly/monthly reports

HOW YOU WILL MAKE AN IMPACT

• Ensure the team consistently meets operational KPIs, performance targets, and quality standards.
• Actively participate in internal investigations and contribute to the development and implementation of complex operational processes and workflows.
• Communicate process, policy, and procedural changes to the team and ensure their proper implementation.
• Manage underperforming agents (below 70%) through regular coaching, constructive feedback, performance improvement plans, and progress monitoring.
• Maintain and complete the monthly internal bonus matrix based on team performance indicators.
• Prepare, maintain, and submit weekly and monthly performance reports for partners, including key operational insights and team performance analysis.
• Contribute to the development, maintenance, and improvement of the internal knowledge base, regulatory documentation, and process guidelines, both independently and in collaboration with Support and VIP departments.
• Monitor workload distribution across the team, ensuring balanced allocation of tasks and maintaining discipline, accountability, and adherence to operational standards.
• Conduct onboarding sessions for new agents when the L&D Manager is unavailable.
• Conduct performance blitzes and knowledge checks for underperforming agents, identifying knowledge gaps and areas for improvement.
• Collaborate with the QC team on the development of test questions and assessment materials.
• Support the implementation of new tools, AI-driven solutions, and automation initiatives together with the Head, with the goal of improving service quality, response times, and overall team efficiency.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Аnalytical and case-management skills: ability to work extensively with operational reports and data, dive into details, identify inconsistencies and trends, investigate complex cases, and escalate issues with all necessary context and findings.
• Proven experience in Customer Support, preferably in a Team Lead, Senior Agent, or mentoring role.
• Strong understanding of operational KPIs, performance management, and workload monitoring.
• High attention to detail and ability to identify potential operational risks or issues before they become critical.
• Ability to analyze team performance, identify underperformance, and build clear improvement plans.
• Strong ownership and accountability for team results, escalations, and operational processes.
• Good communication and leadership skills, including providing constructive feedback and handling difficult situations.
• Strong organizational and prioritization skills with the ability to manage multiple operational tasks simultaneously.
• Ability to create, improve, and maintain internal processes, procedures, reports, and documentation.
• Proactive approach to process improvement, automation, AI tools, and operational efficiency.
• Ability to collaborate effectively with cross-functional teams, including QC, L&D, VIP, Operations, Product, and Management.
• Upper-Intermediate English or higher.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy).
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+) / French (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Location: Fully remote. Permanent location in the EU or Ukraine is required (we can only consider candidates legally based in the EU or Ukraine).

Join Söderberg & Partners Heartpace AB, a Swedish product company building reliable, high-quality software for the European market. We’re looking for a proactive, service-minded Technical Support Specialist who can deliver outstanding customer support, troubleshoot effectively, and help us improve the product and our support system through feedback, automation, and AI.

This is not a “copy-paste replies” role. We need someone who takes ownership, moves fast with integrity, and works in short cycles: resolve → learn → improve.

What we offer

• Employment: fully remote.
• Career growth: opportunities to grow into Support leadership, CSM, Product, or Delivery teams.
• Modern tools: Intercom, Jira, Apple/Mac, Google Workspace, Microsoft 365, and more.
• Professional development: training, courses, and certification support.
• AI-first enablement: we actively automate workflows with AI — and we’ll compensate relevant AI subscriptions you need for your work.
• Work-life balance: no overtime culture, supportive environment, and generous vacation policy.
• Security matters: we are ISO 27001:2022 certified, meaning we take information security and operational discipline seriously.

What you’ll do

• Provide daily support to new and existing users via Intercom (chat/email) and phone when needed.
• Guide and train customers on how to use the Heartpace HR system and how HR processes work inside the product.
• Troubleshoot issues end-to-end: reproduce, isolate, explain technical flows clearly, and guide users to the right outcome.
• Collaborate closely with the technical team by escalating well-structured cases (clear steps, context, impact) and following through to resolution.
• Partner with Product, Delivery, and CSM to ensure consistent customer handling and a high level of satisfaction.
• Work in short cycles: resolve → measure → improve (macros, templates, FAQs, routing, internal playbooks).
• Use AI tools to speed up routine work (drafting replies, summarizing tickets, creating help articles, classifying issues) while keeping accuracy, tone, and security intact.
• Contribute to improving internal support processes and reducing recurring issues through better documentation and automation.

We value

• High performance / results-first: measurable impact (faster resolution, fewer repeats, happier customers).
• Entrepreneurial ownership: be the engine, not the passenger.
• Data-driven decisions + systems thinking: spot patterns and fix root causes, not just symptoms.
• Fast execution with integrity: speed and reliability.
• Continuous improvement: skills, mindset, and outcomes.

You’ll thrive here if you…

• Prefer short cycles: solve → learn → improve.
• Can turn ambiguity into clear next steps for the customer and the team.
• Care about outcomes over process theater.
• Enjoy improving systems: better replies, better workflows, better docs, fewer recurring issues.

What we’re looking for

• 4+ years in a similar support/customer service role in tech or SaaS.
• English: advanced level for customer communication and documentation.
• Excellent communication skills: you can explain complex things simply and adapt to the customer’s level.
• Strong technical comfort: Apple/Mac, Microsoft 365, Google Workspace, Intercom, Jira, and general understanding of how SaaS systems work.
• Strong troubleshooting mindset: structured thinking, clear reproduction steps, and good prioritization.
• AI usage experience: practical experience using AI tools to accelerate support workflows (we’ll support and compensate relevant subscriptions).

Meritorious

• Experience working with HR systems.
• Understanding of HR processes in companies.
• Additional languages (especially for European customers).

Interview process (3 steps)

1. Screening interview with the Recruiter.
2. Technical interview with the Tech Lead + live task.
3. Final approval interview with the CTO.

Why join us?

At Söderberg & Partners Heartpace AB, Support is not a cost center — it’s a product force. You’ll help customers succeed, influence how we improve the platform, and build scalable support systems through automation, feedback loops, and strong cross-team collaboration.

Ready to join?

Apply now and let’s build fast, reliable customer experiences together.

About Engipulse

We help ambitious companies build and scale faster.

Engipulse partners with fast-growing startups and scaleups across the U.S. and Europe, combining AI and exceptional human talent to support day-to-day operations and drive business growth.

We embed our global teams directly into our clients’ organizations, working alongside their teams to build better, move faster, and deliver more with less.
 

About the Role

We’re looking for a dedicated Customer Support Representative to join the team of our client — a global SaaS and AI product company.

As a Customer Support Representative, you’ll be the first point of contact for end users, helping them get the most out of the product and ensuring they receive fast, thoughtful, and effective support.

You’ll also act as the voice of the customer within the company — identifying recurring issues, sharing user feedback, and working closely with Product, Development, and QA teams to improve the overall customer experience.

If you’re someone who enjoys solving problems, learning new technologies, and continuously looking for ways to make things better, we’d love to hear from you.
 

What We’re Looking For

• 1+ year of experience in Customer Support or a similar customer-facing role.
• Excellent written and verbal English communication skills.
• Strong customer-service mindset and the ability to communicate clearly, professionally, and empathetically.
• Comfortable working with technology and learning new software, tools, and workflows.
• Good knowledge of Windows and macOS.
• Strong troubleshooting and problem-solving skills.
• Ability to work effectively as part of a team.
• A proactive mindset and a genuine drive for continuous improvement.
• Flexibility and willingness to work shifts.
   

Shift Options

We’re building 24/7 support coverage, so we’re open to candidates with different availability:

• Day shifts
• Night shifts
• Flexible availability for both day and night shifts
   

Your responsibilities:

• Respond promptly and professionally to customer inquiries via email, live chat, and other support channels.
• Take ownership of resolving complex and challenging customer issues.
• Maintain accurate and up-to-date records of customer interactions and resolutions in the support system.
• Support other team members with customer requests and questions when needed.
• Collaborate with Product Development and QA teams to investigate and resolve customer-reported issues.
• Review and continuously improve the Customer Support section, including FAQs and the Knowledge Base.
• Leverage AI and automation tools where appropriate to improve the speed and quality of customer support while maintaining a high standard of human communication and judgment.
   

Nice to Have

• Experience working for a SaaS, AI, or technology company.
• Experience with help desk or ticketing platforms such as Zendesk, Intercom, Freshdesk, or similar tools.
• Basic understanding of APIs, integrations, browser troubleshooting, and web technologies.
• Experience using AI tools to improve customer support workflows.
   

What’s in It for You

• Stable, dedicated role with a competitive compensation package.
• Opportunity to work with a global SaaS and AI product.
• Career growth opportunities for high-performing team members.
• Hands-on experience with AI tools and modern support technologies.
• Opportunity to strengthen your expertise while working in a fast-moving technology environment.
• Work closely with experienced and supportive management with decades of industry expertise.
• A challenging yet fair environment with a healthy and collaborative team culture.
   

Interested?

If you’re excited about technology, enjoy helping people solve problems, and want to grow in a global SaaS and AI environment, we’d love to hear from you!

Please send us your CV and let’s talk.

We provide ad account management services to media buyers and agencies across major advertising platforms. You'll be their main point of contact — the person who knows what's going on, responds quickly, and gets things resolved. Most of your day is chat-based. You need to know the ad ecosystem well enough to give accurate answers quickly.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, occasional video calls when needed
• Onboard new clients, walk them through the service, set expectations, build trust from day one
• Deliver and manage ad accounts, handling appeals, monitor status and spend, handle ID reviews
• Resolve account issues, bans, unlocks, proxy errors and keep clients in the loop throughout
• Identify upsell and cross-sell opportunities, support retention of existing clients
• Track patterns in account performance and client behavior; flag insights that can improve the product or process

• Work closely with other departments

   

Requirements:

• Background in affiliate marketing or media buying - a must
• Understanding how Ad Accounts work from the inside
• B2+ English, written and verbal
• Comfortable working independently across shifts
• Proven ability to take initiative and resolve issues

We Offer:

• Remote work from anywhere
• Unlimited paid vacation days
• 5-day week with weekend shifts (Sat or Sun)
• Working hours: 10:00-19:00 or 11:00-20:00 (Kyiv time)
• 10 paid sick days
• English classes
• Take part in conferences worldwide

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.
 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.
 

Now we're looking for a Customer Support Manager to join an iGaming project and provide high-quality support to players across multiple communication channels. We are looking for a responsible, detail-oriented, and customer-focused professional who can handle different types of player requests, resolve issues efficiently, and stay calm and professional even in complex or sensitive situations.
 

📅 Your daily adventures include:

• Handle player inquiries via Live Chat, Helpdesk, email, and other approved communication channels;
• Verify players and review relevant account, transaction, and communication history;
• Categorize and prioritize inquiries according to established procedures;
• Resolve standard player inquiries independently within your area of responsibility;
• Provide accurate information regarding account access, deposits, withdrawals, KYC, bonuses, Free Bets, games, geographical restrictions, and technical issues;
• Perform basic troubleshooting before escalating payment, website, account, or game-related issues;
• Handle standard VIP inquiries and escalate exceptional cases, compensation requests, and high-risk disputes to the VIP team;
• Identify Responsible Gambling concerns, suspicious or unauthorized activity, possible account compromise, and other critical cases;
• Apply account restrictions or other actions when authorized by established procedures;
• Prepare clear and complete escalations with all relevant information, completed checks, and required actions;
• Keep players informed and maintain communication until the case is resolved or taken over by the responsible team;
• Accurately document actions taken and prepare shift handovers for unresolved, high-priority, and critical cases;
• Protect players’ personal, financial, and account information;
• Follow approved procedures and communication templates without providing unconfirmed information or making promises on behalf of other teams;
• Report recurring issues, system errors, and knowledge gaps to the Customer Support Team Lead;
• Participate in training, quality reviews, and coaching sessions.

🧭 What makes you a great match:

• Previous experience in Customer Support, preferably within iGaming, fintech, payments, or another high-volume digital environment;
• English proficiency at B1-B2 level;
• Strong written communication and customer service skills;
• Basic understanding of deposits, withdrawals, KYC, bonuses, account restrictions, and Responsible Gambling;
• Ability to follow procedures, decision trees, and escalation rules;
• Strong attention to detail and ability to handle several conversations simultaneously;
• Ability to remain calm, professional, and solution-oriented when dealing with complaints and sensitive cases;
• High level of responsibility, discipline, and ownership;
• Willingness to work 12-hour day and night shifts, including weekends and public holidays.

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;