Jobs Sysadmin

We are looking for an Infrastructure Engineer responsible for maintaining, improving, and migrating our IT infrastructure.

This role focuses on Windows environments, Microsoft services, and infrastructure projects.

Key Responsibilities

Windows Server & Infrastructure

• Administer and maintain Windows Server environments
• Participate in Active Directory migrations (DNS, DHCP, GPO, AD CS)
• Manage file servers using DFS Namespaces / DFS Replication
• Handle NTFS permissions, ACLs, and auditing

Migrations & Projects

• Participate in infrastructure migration projects
• Coordinate with internal teams and external vendors
• Support SQL Server migrations (HA setups are a plus)

Microsoft Cloud (Entra ID / M365)

• Administer Microsoft Entra ID
• Configure Entra Connect / Azure AD Connect
• Implement MFA, SSPR, and Conditional Access
• Perform basic automation using PowerShell / Microsoft Graph
• Support Exchange Online migrations

Additional Responsibilities

• Work with PostgreSQL (basic level)
• Collaborate on virtualization platforms (VMware / Hyper-V)
• Support backup solutions (Veeam or similar)

Requirements

• Proven experience with Windows Server infrastructure
• Strong knowledge of Active Directory
• Experience with infrastructure migrations (AD / file servers / M365)
• Understanding of Microsoft 365 / Entra ID
• Basic networking knowledge
• PowerShell scripting skills

Nice to Have

• Experience with SQL Server
• Experience with VMware / Hyper-V
• Experience with Veeam or similar backup tools
• Basic Linux knowledge
• Experience with MDM solutions (e.g., Workspace ONE)

Languages

• English — Upper-Intermediate+
• German — nice to have

What we offer:

• Comfortable work environment, remote work.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Psychologist services.
• Work in friendly team.
• Career opportunities and professional growth.

We are looking for a Monitoring Engineer to take ownership of our monitoring system, ensuring high visibility, reliable alerting, and overall service observability.

This role is focused on monitoring, alerting, and incident detection, without deep involvement in infrastructure migrations.

Key Responsibilities

• Design, implement, and maintain monitoring solutions based on Zabbix
• Configure dependency and parent-child logic for event correlation
• Build and maintain network maps
• Create dashboards, service monitoring, and SLA reporting
• Develop custom checks using PowerShell / Bash
• Configure triggers, alerts, and escalation policies
• Analyze incidents and reduce alert noise (false positives)
• Collaborate with infrastructure teams to improve monitoring coverage
•  

Requirements

• Hands-on experience with Zabbix
• Strong understanding of monitoring concepts (metrics, logs, alerts)
• Experience with alerting systems and event correlation
• Basic networking knowledge (TCP/IP, DNS)
• Scripting skills (PowerShell or Bash)
• Ability to troubleshoot and perform root cause analysis

Nice to Have

• Experience with other monitoring tools
• Understanding of SLA / SLO / SLI concepts
• Linux knowledge
• Experience with integrations (APIs, webhooks)

Languages

• English — Upper-Intermediate+
• German — nice to have

What we offer:

• Comfortable work environment, remote work.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Psychologist services.
• Work in friendly team.
• Career opportunities and professional growth.

We’re looking for an Automation Engineer / Automation Wizard!

We’re looking for someone who can translate business processes into smart, reliable, and scalable automation solutions.

In this role, you’ll work on a variety of digital products for clients — from growing SMEs to complex enterprise environments. You’ll ensure that tools, data, and systems are fully connected, helping teams work more efficiently and scale without manual effort.
 

Responsibilities:
Design and build automation workflows
Translate business processes into efficient automation solutions
Set up integrations between tools, platforms, and APIs
Contribute to data flows, error handling, and scalability
Work on projects from concept to launch

You understand how processes work, quickly identify where automation adds value, and feel comfortable in a fast-growing team.
 

Requirements:
You take ownership, think proactively, and communicate clearly with both technical and non-technical stakeholders. You enjoy making systems smarter and more efficient.
Location Belgium must have!
 

As a plus:
Think in processes, flows, and exceptions
Stay pragmatic — automation should work, not be perfect
Like structure but can handle chaos
Are eager to learn and explore new tools
Are AI-savvy and use AI as a co-pilot
Feel comfortable in a fast-paced, dynamic environment
 

🌍 Languages
English is required
Dutch and French are a plus

We are looking for a highly skilled MuleSoft Integration Engineer to join our team. The ideal candidate will focus on building and maintaining seamless data flows between Salesforce and our ERP ecosystem.

Core Tech Stack:

MuleSoft

Salesforce

ERP

Must-Haves:

Strong Hands-on MuleSoft Expertise: Deep experience with Anypoint Platform (Design Center, Exchange, Runtime Manager, API Manager).

Salesforce Integration Experience: Solid understanding of the Salesforce object model and integration patterns.

ERP Connectivity: Proven track record of integrating Enterprise Resource Planning systems (e.g., SAP, Oracle, NetSuite) using MuleSoft.

Integration Specialist Focus: Please note that candidates with experience only in Salesforce (without deep MuleSoft hands-on skills) will not be considered for this role.

Nice-to-Haves:

MuleSoft Certifications: Certified Developer or Integration Architect.

Advanced DataWeave: Mastery in writing complex data transformations.

API-led Connectivity: Practical application of the three-layer architecture (System, Process, Experience APIs).

DevOps & CI/CD: Experience with Mule Maven Plugin, Jenkins, or GitHub Actions for automated deployments.

Security Standards: Knowledge of OAuth 2.0, OpenID Connect, and JWT for securing APIs.

Key Responsibilities:

Design and develop scalable, high-performance integration flows.

Bridge the gap between Salesforce and ERP systems to ensure data consistency.

Optimize existing integrations and troubleshoot complex architectural challenges.

We are building a real-time AI-powered desktop assistant that runs on-screen during sales calls — a live mission control layer that floats seamlessly above Zoom, Google Meet, and similar tools. The product already exists and is actively deployed in enterprise environments.

While our current shell utilizes Electron and React, this is not a standard frontend or web-wrapper role. We need a systems-level Windows Desktop Engineer who deeply understands the Windows OS, knows how to write low-level native modules, and can make software feel truly native, responsive, and invisible in terms of resource usage. Windows is our primary platform and the core focus of this role, with macOS experience considered a strong bonus.

You will own the native desktop layer end-to-end: system audio capture, Win32 windowing architecture, process management, native module development, enterprise deployment constraints, and OS-level integrations.

Key Responsibilities

• Own and evolve the native architecture of our desktop application, primarily focusing on Windows OS integrations.
• Build, maintain, and optimize native modules (using C++, C#, or Rust) that interface with our Electron shell via N-API, pushing beyond what the web layer can provide.
• Implement and stabilize real-time audio capture directly from the OS — handling system audio, microphone streams, and process detection for meeting tools (Zoom, Teams, Meet) using WASAPI/DirectSound.
• Design robust window management: always-on-top overlay behaviors, transparent windows, multi-display support, and smooth lifecycle management using Windows APIs.
• Solve complex enterprise deployment challenges: MSI/MSIX packaging, MDM compatibility, Active Directory/Group Policy constraints, certificate signing, and IT-managed device environments.
• Strictly manage and optimize CPU, RAM, and battery footprint so the app runs invisibly alongside resource-heavy video conferencing tools.
• Bonus: Contribute to and maintain the macOS equivalent of these systems (CoreAudio, Swift, Objective-C) if you have the relevant experience.

Requirements

• Extensive commercial experience building, optimizing, and shipping production-grade Windows desktop applications.
• Deep proficiency in at least one systems-level language used for Windows native development: C++, C#, or Rust.
• Strong understanding of Windows OS internals: Win32 APIs, process management, memory allocation, permissions, and accessibility APIs.
• Hands-on experience with Windows audio subsystems (WASAPI) and real-time media streaming.
• Proven experience deploying desktop software in strict enterprise environments (familiarity with code signing, IT policies, and MDM solutions).
• Experience bridging native code with Electron (main/renderer/preload architecture, IPC design, Node-API/N-API).
• High ownership, strong engineering judgment, and a track record of solving hard, low-level desktop engineering problems.

Nice to Have

• Strong macOS desktop development experience (CoreAudio, Swift, Apple code signing).
• Experience with Tauri or willingness to evaluate it for future architectural migrations.
• Knowledge of Zoom SDK, Microsoft Teams integrations, or similar meeting platform APIs.
• Background in audio signal processing or real-time audio streaming.
• Experience with security-conscious engineering: secure IPC, sandboxing, and memory safety.

Tech Stack Context

• Desktop: Windows Native Modules (C++/C#/Rust) + Electron + React.
• Backend (Separate Team): Python, FastAPI, Pinecone, GCP. The desktop app communicates with the backend in real-time via WebSockets/streaming. You will not be responsible for backend work.

We offer:

• A high-impact role with real ownership of a core product layer used daily by enterprise sales teams.
• Remote-first, async-friendly collaboration model.
• Competitive compensation, discussed individually based on experience.
• Stable long-term engagement with a clear product roadmap.
• Engineering-driven culture where quality, performance, and correctness come first.

Recruiting process:

• CV review by the CEO
• HR / Introductory call
• Technical interview with the engineering team
• Final interview with the Hiring Manager
• Job Offer

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses worldwide. We are a friendly crew of IT-savvies who value flexibility, technical excellence, and exceeding customer expectations.

We are expanding our team and looking for a Level 2 Engineer who is passionate about cloud technologies and automation. If you have a strong background in the Microsoft ecosystem and want to work on international projects, we’d love to have you on board!

Key Responsibilities:

• Set up and maintain services primarily within Microsoft 365 and Azure environments.
• Infrastructure Availability. Proactively ensure high levels of systems availability and performance for our clients.
• Automation. Write and maintain custom PowerShell scripts to increase efficiency and reduce manual intervention.
• Documentation. Create and maintain technical documentation, procedural guides, and operational reports.

Qualifications & Requirements:

• Microsoft Stack. Proven experience administering M365 (Admin Center, Exchange, Azure AD/Entra ID, Intune, Licensing) and Windows Server.
• Core Services. Strong knowledge of AD, GPO, DNS, ADFS, and networking basics.
• Troubleshooting. Ability to diagnose complex issues in a Windows environment using event logs and diagnostic tools.
• Scripting. Solid proficiency in PowerShell for task automation.
• English. Minimum Intermediate level (written and spoken) for professional communication.
• Education. Higher education in Information Technology or a related field.

Will be a plus:

• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, M365 Certified).
• Experience with API services.
• Basic knowledge of Python or .NET.

What We Offer:

• Remote-First. We operate in two weekly rotating shifts: Morning (07:00 – 15:00) and Evening (15:00 – 23:00). 
• Professional Certification. We provide full sponsorship and support for obtaining Microsoft 365, Azure, and other relevant industry certifications.
• We provide a corporate English tutor to help you level up your communication skills for international projects.
• Comprehensive healthcare insurance and gym membership compensation.
• Access to professional psychological consultations to support your well-being.
• Real career opportunities, paid training.
• Paid vacation and sick leave.

Tieto Tech Consulting, is looking for a highly skilled and motivated Middle/Senior Linux System Administrator (OpenShift, On-Prem), a professional who will join a project within a Telecom Team for our respectful client BICS.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe! Grow your expertise through interacting with A-level mobile carriers from all over the world. Get your hands on the vast network with on land, underwater, and space points of presence.Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth! TietoEvry-BICS team has been growing since 2010… and we are looking forward to grow with you!

• Develop your telecom expertise in diverse portfolio of BICS products, including Voice, Cloud, Signaling, LTE, IoT, etc.
• Enjoy unmatched growth opportunities with BICS vast network and customers around the world.
• Become a part of the international 24/7, follow-the-sun telecom team with presence from Brazil to Singapore.

Tietoevry - BICS team has been growing since 2010… and we are looking forward to growing with you!

Areas of Responsibility

• Engage with business stakeholders to gather requirements and design solutions that align with engineering standards and support business needs. 
• Design, implement, and manage Red Hat OpenShift clusters in on-premises (physical and virtualised) environments. 
• Take ownership of systems engineering projects related to OpenShift infrastructure. 
• Collaborate with development teams to containerize applications and optimize deployment and release workflows. 
• Build and maintain CI/CD pipelines using OpenShift and associated DevOps tools. 
• Automate operational and deployment tasks using Ansible and other scripting tools. 
• Perform patching and upgrades of OpenShift clusters, ArgoCD, GitLab CI, and related components in compliance with change-management procedures. 
• Design, implement, and maintain backup, disaster recovery, and redundancy strategies. 
• Participate in on-call / standby rotation to support critical platform and infrastructure services and ensure service continuity. 
• Support daily operations including trend analysis, root cause analysis, monitoring, troubleshooting, and resolution of platform issues to ensure high availability and reliability. 
• Implement and enforce security best practices, including RBAC, vulnerability management, and compliance controls. 
• Improve alerting, monitoring, and observability capabilities across OpenShift and related systems. 
• When OpenShift-related workload is limited, perform general system administration activities, including Linux server administration, infrastructure maintenance, and support of data center services as part of the infrastructure team. 
• Produce and maintain up-to-date documentation, including architecture diagrams, operational procedures, and runbooks. 
• Provide knowledge transfer, mentoring, and training to colleagues on OpenShift, GitLab, and related infrastructure technologies. 

Qualifications

• 3+ years of relevant professional experience or equivalent certifications (including Red Hat OpenShift), with at least 4 years in IT infrastructure or platform engineering.
• Proven hands-on experience deploying, operating, and maintaining OpenShift / Kubernetes platforms in enterprise or on-premise environments.
• Strong experience with CI/CD pipelines, particularly using GitLab CI and/or Jenkins.
• Solid background in Linux system administration, especially Red Hat Enterprise Linux (RHEL), including design and maintenance of enterprise Linux infrastructure.
• Practical experience with infrastructure automation using Ansible or similar tools.
• Scripting skills using Bash and/or Python for automation and operational tasks.
• Experience with GitOps practices and tools such as ArgoCD or Flux.
• Ability to document architectures, configurations, and standards, and to develop and maintain SOPs and technical documentation.
• Upper-intermediate level of English (both spoken and written).

Will be an advantage

• Bachelor’s degree in IT, Engineering or Computer Science.
• Familiarity with Infrastructure as Code tools such as Terraform is a plus.
• Experience working with virtualization platforms (e.g., VMware) is an advantage.
• Knowledge of ITIL Service Operations principles. 
• Experience with ArgoCD, monitoring/observability stacks (Prometheus, Grafana, etc.), or disaster recovery tooling (optional but valuable). 

Personality & Soft Skills

• Solution-oriented mindset. 
• Strong analytical and technical problem-solving abilities. 
• Ability to work autonomously with minimal guidance, operate at multiple levels of abstraction, and handle ambiguity effectively. 
• Ability to understand business drivers, stakeholder expectations, and translate them into technical solutions. 
• Ability to balance strategic considerations with operational practicality. 
• Excellent communication and collaboration skills; capable of influencing, guiding, and leading distributed technical teams. 
• Ability to produce high-quality architectural documentation and visual design diagrams (e.g., Visio). 
• Passionate about technology and its impact on business outcomes. 
• Highly motivated team player with a “can-do” attitude, dedication, transparency, and integrity. 
• Comfortable working in a multicultural, international environment. 

Evoplay is one of the leading B2B solutions for the online gaming industry, recognized for its innovative approach to game development and technological solutions. The key to this success is the teamwork of like-minded people who are passionate about a common goal and love games.

Position Overview:

As a Jira and Confluence Administrator, you will be responsible for the administration, configuration, and maintenance of our Jira and Confluence instances. You will play a critical role in ensuring the smooth operation and optimal utilization of these platforms to support our teams in project management, collaboration, and knowledge sharing.

Key Responsibilities:

1. Platform Administration:

• Administer Jira and Confluence instances, including user management, permissions configuration, and customization of workflows, issue types, and fields. Jira (server), сonfluence, Bitbucket, Crowd)

• Perform regular maintenance tasks such as upgrades, patches, and backups to ensure system reliability and performance.

2. Configuration and Customization:

• Configure Jira projects and Confluence spaces to meet the specific requirements of our teams and projects.

• Customize Jira workflows, screens, and dashboards to streamline processes and enhance productivity.

3. Integration and Automation:

• Integrate Jira and Confluence with other tools and systems used within the organization to facilitate seamless data flow and collaboration.

• Implement automation rules and workflows using Jira and Confluence plugins to optimize task management and documentation processes.

4. User Training and Support:

• Provide training and support to users on Jira and Confluence functionality, best practices, and troubleshooting techniques.

• Serve as the primary point of contact for user inquiries and technical issues related to Jira and Confluence usage.

5. Corporate IT Services:

• Administer other corporate IT services such as Gitlab, LDAP, GCP.

• Ensure the proper functioning and integration of these services with other business applications and systems.

Qualifications:

• Experience in a similar position for 2 years.

• Experience with Atlassian stack:

- Jira

- Confluence

- Bitbucket

- Crowd

• Understanding of the functioning of Linux systems.

We offer:

• L&D center with courses for employees and top managers;

• Rotation program;

• Medical іnsurance;

• Paid leave;

• Sick days;

• Self-learning library, access to paid courses;

• Stable payments;

• Evoplay discount program;

• Flexible work schedule / remote work;

• Group discussions and individual sessions with a psychologist.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies.

We are looking for a VoIP Engineer to join our teams!

Requirements:
— 2–4 years of hands-on experience with VoIP systems
— Strong knowledge of PJSIP, RTP, SDP, WS/WSS
— Solid hands-on experience with Asterisk: Dialplan logic, PJSIP, WebRTC signaling, ARI applications, and AMI integrations
— Understanding of NAT, firewalls, UDP/TCP, QoS
— Experience with Linux (Debian/CentOS/RHEL)
— Ability to read and analyze Asterisk logs and SIP traces
— Basic scripting skills (Bash; Python is a plus)
— English at the technical communication level
— Knowledge of Databases (MySQL/PostgreSQL) for CDR analysis

Will be plus:
— Experience with cloud platforms (AWS, GCP, Azure)
— Experience with monitoring systems (Grafana, Prometheus, Homer)
— Experience with Kamailio

Responsibilities:
— Configure, maintain, and troubleshoot Asterisk systems
— Support SIP trunks, endpoints, and call routing logic
— Analyze call issues: one-way audio, no audio, call drops, registration problems
— Work with SIP/RTP, codecs, NAT, ICE, STUN/TURN
— Monitor system health and call quality (ASR, ACD, PDD, MOS)
— Analyze CDR / CEL / SIP logs / RTP streams
— Support and expand integration between Asterisk and CRM systems
— Collaborate with telecom providers and vendors
— Participate in incident response and root-cause analysis
— Write and maintain technical documentation
— Integration of new services and technologies with Asterisk

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

🗣Free internal English courses

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location

Azure Cloud & Security Engineer Remote — work from anywhere in Europe | Full-time contractor
 

If your idea of a good day involves tightening conditional access policies, investigating Sentinel alerts, and automating Azure deployments before lunch — this role is for you.

A global professional services company needs a senior engineer to own their Azure security and infrastructure. You’ll protect cloud workloads, harden identities, manage the Microsoft security stack end-to-end, and build the automation that keeps everything running. This is a security-first infrastructure role with real scope and autonomy.
 

What you’ll do

• Implement and monitor cloud security: Defender for Cloud, Sentinel SIEM, DLP, threat protection
• Manage identity security: Entra ID, conditional access, RBAC, hybrid AD, B2C
• Design and maintain Azure infrastructure: networking, compute, storage, microservices
• Secure and administer M365 (Exchange, SharePoint, Teams) including migrations
• Automate infrastructure with PowerShell, Terraform, and CI/CD pipelines
• Manage endpoint security via Intune, Autopilot, and CrowdStrike
• Respond to L3 security and infrastructure escalations
   

Tech stack

Azure (VMs, AKS, AVD, NSGs, Express Route, VPN) · Defender for Cloud & Endpoints · Sentinel SIEM · CrowdStrike · Entra ID & Hybrid AD · Intune & Autopilot · Microsoft 365 · PowerShell · Terraform · Azure DevOps · SQL/Cosmos DB · Windows Server · Linux
 

Must have

• 4+ years in Azure with strong security focus
• Hands-on with Microsoft security stack (Defender, Sentinel, conditional access, DLP)
• PowerShell automation and IaC experience
• Hybrid identity management
• Upper-Intermediate+ English
   

Nice to have

• Security certs (AZ-500, MS-500, SC-200)
• Azure infrastructure certs (AZ-104)
• DevOps tooling (Azure DevOps, GitHub Actions, Terraform modules)
• AI-assisted security operations (Copilot for Security)
• SIEM tuning and incident response experience
• Lelel 3 support experience (hands-on)
   

What we offer

• Fully remote across Europe
• Long-term, stable engagement — not project-based churn

• Autonomy in a small senior team

   

About Team

A global professional services company with a distributed IT team supporting operations across multiple regions and 3,000+ clients. You’ll have direct influence on security posture and infrastructure decisions.

Sound interesting? Send your CV. We’re looking for capability, not a perfect checklist match.

About Project

A global company with operations across multiple regions needs a senior engineer to take ownership of their Azure cloud platform and security posture. The infrastructure internal services used by teams worldwide. You’ll be the go-to person for anything Azure, M365 security, and network infrastructure — with the autonomy to improve how things are built and run.

What you’ll do

• Own and evolve Azure infrastructure: networking, compute, storage, microservices
• Harden cloud and endpoint security using Microsoft Defender, Sentinel, and CrowdStrike
• Manage identity and access: Entra ID, hybrid AD, conditional access, RBAC, B2C
• Automate provisioning and deployments (PowerShell, Terraform, CI/CD pipelines)
• Run M365 administration — Exchange, SharePoint, Teams, licensing, migrations
• Handle L3 escalations for cloud and infrastructure incidents
• Build monitoring, alerting, and capacity management for Azure workloads
   

Tech stack

Azure (VMs, AKS, AVD, Express Route, VPN, Site Recovery) · Microsoft 365 · Entra ID & Hybrid AD · Defender for Cloud · Sentinel · CrowdStrike · Intune · PowerShell · Terraform · Azure DevOps · SQL/Cosmos DB · Windows Server · Linux · Hyper-V
 

Must have

• 4+ years managing Azure cloud environments in production
• Proven security experience — cloud, endpoint, network (not just theory)
• PowerShell scripting and infrastructure automation
• Hybrid identity management (Entra ID, on-prem AD, sync)
• Upper-Intermediate+ English
   

Nice to have

• Microsoft certs (AZ-104, AZ-500, MS-500)
• Intune device management and Autopilot
• DevOps pipeline experience (Azure DevOps, GitHub Actions)
• AI/Copilot integration experience
• Database admin skills (MSSQL, Azure SQL, Cosmos DB)
   

What we offer

• Fully remote within Europe, flexible hours
• Stable long-term contract with a well-established global company
• Real ownership — small team, direct impact on infrastructure decisions
• Compensated on-call rotation
   

About Company

A global professional services organization operating for decades across multiple regions. You’ll join a lean IT operations team supporting both internal users and external clients.

Think you’d be a good fit? Drop us your CV. We care more about what you can do than a checklist of certifications.

iPaaS / Integration Specialist (Magento / Alumio)

We’re looking for an iPaaS / Middleware Specialist to help us build and scale data integrations between our clients’ data warehouse and a B2B e-commerce platform (Magento).

🚀 About the Role

You will be responsible for designing and implementing integration flows that process large volumes of data (XML-based) on a daily basis.

Your work will directly impact how product data is structured, priced, and displayed across the platform.

🔧 What You’ll Work On

• Building and maintaining data integration flows (via iPaaS / middleware)
• Processing XML-based product data on a daily basis

• Managing:

  • Product visibility across stores
  • Customer-specific pricing and groups
  • Product attributes and content
  • Stock and availability logic

   

• Ensuring stable and scalable data pipelines between systems

🧠 Requirements

• Experience with iPaaS / middleware platforms
• Experience with data integrations (XML, APIs, data mapping)
• Strong understanding of integration patterns
• English (spoken & written)
• Ability to document solutions clearly

Nice to have:

• Experience with Alumio
• Experience with Magento / e-commerce platforms

📈 What You’ll Do 

• Onboard and review existing architecture and documentation
• Design improved integration flows
• Build and optimize data pipelines
• Deliver in phases (test → staging → production)

Summary

Senior Engineer with 5+ years managing and deploying Azure and Office 365 services, including virtual machines, databases, networking, and security. Skilled in Microsoft 365 security, Azure automation, PowerShell scripting, and cloud workload deployment. Experienced in global network design, cybersecurity tools like Azure Sentinel and Defender, and virtualization with Microsoft Hyper-V. Holds ITIL Foundation and Microsoft/Azure certifications, with strong expertise in cloud infrastructure, security compliance, and DevOps practices.

Important:

• Microsoft/Azure certifications such as AZ-103/104, MS-500, MS-101, AZ-500.
• Office 365, Aruba network, and security certifications are advantageous.

Job DescriptionRole Overview

The Level 3 Cloud Infrastructure Engineer is a senior technical role within the Global IT Service Management (ITSM) Business Unit, responsible for providing expert Level 3 support, development, security, and deployment of Microsoft cloud services, specifically Azure and Office 365, to internal and external customers worldwide. This role operates under general direction with substantial autonomy and accountability, focusing on ensuring high availability, security, and performance of cloud, network, infrastructure, and security services in alignment with established quality standards and organizational policies.

Key Responsibilities

• Provide Level 3 escalation support for Azure and Office 365 issues escalated from Service Desk and Level 2 teams, including investigation, diagnosis, and resolution or escalation to external vendors.
• Deliver cloud, network, infrastructure, and security support through online ticketing systems, ensuring adherence to SLAs and high customer satisfaction.
• Develop, maintain, and apply standards, documentation, and knowledge bases to support operational excellence and continuous improvement.
• Configure and automate provisioning, testing, deployment, and monitoring of cloud infrastructure and services using infrastructure management tools and scripting (e.g., PowerShell).
• Plan and implement maintenance, installation, and configuration of cloud infrastructure components, including virtualized environments and networking/security elements.
• Conduct problem management activities, including root cause analysis (RCA), change requests, and follow-up actions to prevent recurrence of issues.
• Monitor cloud system availability, capacity, and security using tools such as Azure Security Center and Azure Sentinel, and implement security best practices.
• Provide on-call and out-of-hours support as required to maintain service continuity.
• Collaborate and influence across teams and stakeholders to drive improvements and ensure alignment with business objectives.
• Comply with Environment, Health & Safety (EH&S) policies and actively participate in related training and risk assessments.

Technical Expertise and Skills

• Extensive experience (3+ years) managing and deploying Azure services, including Virtual Machines, Databases, Storage, Virtual Networks, Azure Resource Manager, Site Recovery, Backups, High Availability, and microservices.
• Proficient in managing Office 365 services such as user management, security, SharePoint, Exchange, Teams, licensing, domain migrations, Azure Active Directory (AAD) synchronization, and hybrid AD environments.
• Strong knowledge and hands-on experience in Microsoft 365 security and compliance features, including DLP, Information Governance, Advanced Threat Management, Azure Information Protection (AIP), and secure score.
• Expertise in Azure cloud networking and security, including firewalls, network security groups, ExpressRoute, Azure VPN, and adherence to Microsoft Azure networking and security best practices.
• Experience deploying new cloud workloads and managing global LAN and WAN networks.
• Advanced cybersecurity skills covering email, cloud, infrastructure, Azure Sentinel, Defender for Cloud and endpoints, and Crowdstrike.
• Database deployment and administration experience with SQL variants including MySQL, MSSQL, Azure Cosmos DB, and Azure SQL as a service.
• Proficiency in Azure automation and PowerShell scripting for operational efficiency.
• Experience with Azure Active Directory Domain Services, Azure B2C, on-premises domain controllers, conditional access, Azure AAD Sync, and hybrid AD configurations.
• Knowledge of Intune for policy creation, device enrollment, compliance, troubleshooting, Autopilot, and scripting.
• Design and deployment experience with Azure Virtual Desktop and Azure security tools such as Security Center and Sentinel.
• Strong background in Windows Server (2012–2022) and Linux operating systems, virtualization technologies (Microsoft Hyper-V), and DevOps principles.
• Proven ability to develop and maintain detailed technical documentation and knowledge bases.
• Experience mentoring and supporting junior escalation teams and working in virtual team environments across multiple customer sites.

Projects and Contexts

The role encompasses continuous and overlapping projects and activities related to the deployment, support, and management of Microsoft cloud and infrastructure services globally. These include:

1. Azure and Office 365 Service Deployment and Management
   Role: Level 3 Cloud Infrastructure Engineer
   Responsibilities: Managing and deploying Azure services (Virtual Machines, Databases, Storage, Virtual Networks, etc.) and Office 365 services (user management, security, SharePoint, Exchange, Teams, licensing, domain migrations). Ensuring high availability, security, and compliance.
   Technologies and Tools: Microsoft Azure, Office 365, Azure Resource Manager, Azure Active Directory, PowerShell scripting, Azure Automation.
2. Cloud Networking and Security Implementation
   Role: Level 3 Cloud Infrastructure Engineer
   Responsibilities: Designing, implementing, and managing cloud networking and security including firewalls, network security groups, ExpressRoute, Azure VPN, and applying Microsoft Azure networking and security best practices.
   Technologies and Tools: Azure Networking, Azure Security Center, Azure Sentinel, Microsoft Defender, Crowdstrike.
3. Global Network Design and Support
   Role: Level 3 Cloud Infrastructure Engineer
   Responsibilities: Designing, deploying, supporting, and managing global LAN and WAN networks to support organizational IT infrastructure.
   Technologies and Tools: LAN/WAN technologies, Aruba network equipment (certification advantageous).
4. Security and Compliance Management
   Role: Level 3 Cloud Infrastructure Engineer
   Responsibilities: Implementing Microsoft 365 security and compliance features such as Data Loss Prevention (DLP), Information Governance, Advanced Threat Management, Azure Information Protection, and secure score monitoring.
   Technologies and Tools: Microsoft 365 Security & Compliance Center, Azure Security Center, Azure Sentinel.
5. Automation and Infrastructure Management
   Role: Level 3 Cloud Infrastructure Engineer
   Responsibilities: Automating provisioning, testing, deployment, and monitoring of cloud infrastructure and services using infrastructure management tools and PowerShell scripting.
   Technologies and Tools: Azure Automation, PowerShell, Infrastructure as Code tools.
6. Azure Virtual Desktop Deployment
   Role: Level 3 Cloud Infrastructure Engineer
   Responsibilities: Designing and deploying Azure Virtual Desktop environments to support remote workforce needs.
   Technologies and Tools: Azure Virtual Desktop, Azure Active Directory.
7. Mentoring and Team Support
   Role: Senior technical mentor and support for junior escalation teams.
   Responsibilities: Providing guidance, knowledge transfer, and support to junior team members to enhance team capability and service quality.
   Technologies and Tools: Internal knowledge bases, documentation tools.

Reporting and Compliance

The role reports directly to the Global Manager IT Service Operations and requires strict adherence to company policies including budget management, EH&S compliance, ITIL processes, and security standards. The incumbent is expected to maintain accurate records, produce reports, and contribute to continuous improvement initiatives.

Education

• University IT or related degree
   

Certification

• ITIL Foundation
• Microsoft/Azure certifications (e.g. AZ-103/104, MS-500, MS-101, AZ-500)
• Office 365 certifications
  Advantageous
• Aruba network certification
  Advantageous
• Security certifications
  Advantageous

MyWorkDrive empowers enterprises with secure remote file sharing, enabling access to on-premises and cloud storage file servers via mapped drives, web browsers, or mobile clients - without the need for a VPN.

Position Overview

We are expanding our Support and QA teams and seeking a seasoned, remote IT professional/Systems Administrator to serve as a Level 3 Senior Support Engineer for enterprise customers. In this role, you will handle the most complex escalations, support hybrid identity and storage deployments, and ensure seamless integration between on-premises Windows/AD environments and Microsoft cloud services. 

You will combine mastery of Windows identity and Microsoft cloud (Entra ID, Azure Files/Blob, SharePoint, Graph, Intune, SAML) with a strong customer-first mindset—treating every customer issue as our problem to solve.  

Schedule

• Full-time, Monday to Friday 9 AM - 6 PM Pacific time, with flexibility for occasional off-hours support for critical incidents or maintenance windows.

Key Responsibilities

Customer Support & Troubleshooting

• Act as the senior escalation point for complex issues related to Active Directory, Entra ID (Azure AD), ADFS, SMB, Kerberos, NTLM, and Windows identity. 
• Assist IT Administrator customers with installation, configuration, and advanced troubleshooting of MyWorkDrive products in diverse Windows Server, Active Directory, and Azure environments. 
• Diagnose and resolve authentication and authorization issues involving Azure Files, Azure Blob, SharePoint, Enterprise Apps, SAML SSO, and Graph API permissions.  
• Understand unique client use cases and challenges to design solutions that ensure compatibility, performance, and security across hybrid environments. 
• Maintain detailed documentation of customer environments, troubleshooting steps, and resolutions in helpdesk and knowledge base systems.

Quality Assurance & Testing

• Build and manage test environments using Hyper-V, Azure, and representative customer configurations, including complex AD and Entra ID topologies. 
• Reproduce and isolate defects, perform rigorous QA testing, and file clear bug reports for development, including identity, SSO, and file access scenarios. 
• Validate fixes and new features related to Windows authentication (Kerberos/Interactive Logon), SAML, and Microsoft 365 integrations before general release.

Cross-Functional Collaboration

• Engage with a global customer base via email, helpdesk, and web meetings (Teams, Zoom) to resolve escalated issues and guide best practices. 
• Collaborate closely with engineering, product, and sales teams to manage critical support cases, drive continuous product improvements, and assist with pre-sales technical consultations as needed.

Customer Service Mindset

• Model a customer-first culture: your problem is our problem—no disdain, blame, or defensiveness toward customers.  
• Stay calm, empathetic, and solutions-focused in high-pressure situations, including outages and executive-level escalations. 
• Proactively set expectations, communicate clearly, and follow through on all commitments until resolution is fully confirmed by the customer.
• Consistently meets and strives to exceed defined SLAs for response and resolution times, ensuring customers feel prioritized and informed throughout the lifecycle of their requests.

Required Skills and Experience

Support and Communication

• Exceptional customer service skills, with a calm, empathetic, and solution-focused approach to every interaction. 
• Comfortable working with both highly technical administrators and non-native English speakers, adapting communication style accordingly (English proficiency: Upper-Intermediate or higher)
• Highly responsive, able to triage and prioritize critical issues such as service outages or security-impacting incidents. 
• Excellent written and verbal communication skills, including clear incident summaries, root cause explanations, and step-by-step remediation guidance.

Mindset

• Demonstrated ability to quickly learn and apply complex technical and theoretical information across identity, networking, and storage. 
• Strong sense of ownership: you drive issues to closure, collaborate proactively, and do not “throw problems over the wall.” 
• Entrepreneurial, self-directed, and comfortable working in a fast-moving, distributed team environment.

Extensive IT Background

• 10+ years of experience deploying and managing software in Windows Server/Active Directory and Azure environments. 
• 10+ years of hands-on experience in computer networking (TCP/IP, DNS, routing, firewalls, VPNs, load balancers, proxies).

Technical Mastery – Identity & Cloud

• Deep knowledge of Windows client and server OS, Active Directory, Group Policy, ADFS, and Windows authentication Kerberos, Delegation, Interactive Logo. 
• Mastery of Microsoft Entra ID (Azure AD) including Conditional Access, Enterprise App integrations, SAML/OIDC SSO, and application proxy scenarios.  
• Strong experience with Azure Files, Azure Blob Storage, SharePoint Online, and NTFS/SMB permissions in hybrid file-access architectures. 
• Hands-on experience configuring and troubleshooting SAML/SSO, including certificate management, claims rules, and federation with third-party IdPs. 
• Practical experience with Microsoft Graph API permissions, app registrations, and consent (delegated and application permissions) for enterprise apps. 
• Familiarity with Intune device management, compliance policies, and their interaction with Entra ID and Conditional Access.

Broader Technical Proficiency

• Experience with firewalls, security, switching, proxy/load balancing, Microsoft SQL, IIS, Office 365, and related enterprise tooling. 
• Familiarity with Android/iOS mobile devices, Azure File Storage, Active Directory Trusts, NTFS file sharing, Hyper-V, and SAML/SSO.

Education & Certification

• Bachelor’s degree in Computer Science, Information Systems, or related field (preferred).
• CompTIA, MCSE or related Microsoft certification (e.g., modern Microsoft 365/Azure certifications) preferred.

What We Offer

• Long-term collaboration with a globally trusted enterprise software company.
• Competitive compensation through a contractual cooperation model.
• Fully remote work arrangements.
• Opportunity to work with an experienced, international development team on a mature, enterprise-scale product.

Role Overview:

We are looking for a Middle to Senior AI Developer with experience in voice systems and telephony technologies. The ideal candidate will be responsible for developing, integrating, and maintaining AI-driven voice solutions, including call automation, voice assistants, and communication platforms.

Key Responsibilities:

• Develop and maintain AI-powered voice systems and call automation solutions
• Integrate AI models (LLMs, speech-to-text, text-to-speech) into telephony platforms
• Work with VoIP infrastructure to build scalable communication systems
• Design and implement APIs and integrations with third-party services
• Collaborate with cross-functional teams (Support, Product, and Engineering)
• Troubleshoot and optimize system performance and call quality

• Ensure reliability, scalability, and security of voice-based systems

   

Experience and Skills Needed:

• 3+ years (Middle) / 5+ years (Senior) of relevant experience
• Hands-on experience with VoIP technologies and protocols
• Strong experience with:
  • Asterisk
  • FreePBX
  • Kamailio
  • Twilio
• Experience integrating AI solutions (LLMs, speech recognition, voice synthesis)
• Experience working with APIs and real-time systems
• Good understanding of system architecture and backend development

• Strong problem-solving and debugging skills

   

Additional Qualifications:

• Experience with mobile platforms (Android, iOS)
• Experience developing or supporting voice bots and AI-driven assistants
• Familiarity with AI workflows, prompt design, and automation processes

• Exposure to cloud-based infrastructure and scalable system design

   

Soft Skills:

• Strong communication skills
• Ability to work independently and collaboratively
• Proactive, solution-oriented mindset

• English proficiency: Upper-Intermediate( B2) or higher

   

Equipment requirements: high-speed Internet (50 Mbps upload and download speeds), noise-cancelling headset (headphones, a microphone), high quality video conferencing camera to participate with clients and company management.

Academic requirements: Bachelor's Degree from a recognized University. Preferences will be granted to candidates with Higher Masters accreditation or Certification in Engineering.

Please ensure your CV or supporting documentation and copy of your diploma and grade transcripts aligns the requirements for this posting.

Higher consideration would be granted to individuals that have completed AI certification, particularly those with experience in Claude Code (Claude 4.7) and its related tools and ecosystem!

If you are interested in this opportunity, we encourage you to apply now.