Jobs Sysadmin

Boosty Labs is a leading software development company specializing in Web3, Blockchain, Fintech, AI, and Cloud solutions, with a team of 150+ skilled experts. Since 2017, we have completed over 250 projects for industry leaders like Ledger, Consensys, Near, and many others, delivering custom solutions for businesses of any size.

Requirements:

● 2+ years of experience as a System Administrator
● Experience with Atlassian products, Google Workspace (G Suite), Slack, and Replit
● Experience with monitoring systems
● Strong troubleshooting skills, including network and computer-related issues
● Experience with software installation and configuration
● Knowledge of system security, including intrusion detection and access controls
● Knowledge of data backup and recovery
● Intermediate English

Responsibilities:

● Manage network servers, systems, and technology tools
● Set up and manage user accounts and workstations
● Monitor system performance and maintain systems according to business
requirements
● Troubleshoot technical issues, network problems, and system outages
● Ensure system security through access controls, backups, and firewalls
● Install, configure, and upgrade systems, software, and hardware
● Stay up to date with new technologies and system releases
● Develop expertise and provide training to employees on new technologies and tools
● Build and maintain an internal IT wiki with technical documentation, manuals,
troubleshooting guides, and IT policies
● Maintain and improve backup and recovery processes
● Support the company in maintaining a secure, stable, and efficient IT environment

 

What we offer:

• Remote working format
• Flexible working hours
• Informal and friendly atmosphere
• The ability to focus on your work: a lack of bureaucracy and micromanagement
• 20 paid vacation days
• 7 paid sick leaves
• Education reimbursement

 

Recruitment process: Recruitment Interview — Final interview

Project Description

We are looking for a sys admin to cover the US time zone. Working hours: 7 PM to 3 AM.

IT System Administrator (Evening/Night Shift, 7 PM – 3 AM)

Responsibilities:

• Device fleet: set up, maintain, and update Windows and macOS machines; handle hardware onboarding and offboarding.
• User access: manage accounts, roles, permissions, MFA, password resets, and access revocation for departing employees.
• Endpoint updates and security: apply OS and software patches, manage antivirus/EDR, enforce disk encryption (BitLocker, FileVault) and security policies.
• Monitoring: track device health and corporate services, respond to alerts during the shift.
• Backups: oversee backups of workstations and user data.
• Troubleshooting: resolve OS, software, network, VPN, and peripheral issues.
• Developer support: configure local environments (Docker, SDKs, IDEs, repository and VPN access), perform initial diagnosis of deployment issues, and escalate to DevOps.
• Tickets: handle user requests, maintain documentation, and prepare shift handovers.

Requirements:

• Experience: 2+ years as an IT Administrator or IT Support (L2).
• Windows: solid administration of Windows 10/11, including Group Policy.
• macOS: hands-on experience supporting and configuring macOS.
• MDM: Microsoft Intune, Jamf, Kandji, or similar.
• Identity and access: Entra ID (Azure AD) or Active Directory, Google Workspace or Microsoft 365, SSO (Okta, JumpCloud, etc.).
• Networking (end-user level): DNS, DHCP, Wi-Fi, VPN.
• Scripting: PowerShell and Bash/zsh for automating routine tasks.
• Ticketing systems: Jira Service Management, Freshservice, or similar.
• English: B1 or higher.

Nice to Have

• Basic understanding of Docker, Git, and CI/CD to communicate effectively with DevOps.
• Experience with EDR tools (CrowdStrike, SentinelOne, Defender for Endpoint).
• Basic AWS or Azure knowledge at the access-management level (IAM).
• Certifications: Microsoft (MD-102), Apple (ACSP), CompTIA A+/Network+.
• Familiarity with ITIL processes.

Night Shift Specifics

• Autonomy: able to resolve user issues independently without team backup.
• Escalation: clear judgment on when to escalate an incident to on-call DevOps and when it can wait until morning.
• Communication: clear written handovers for the day shift.
• Schedule: consistent availability from 7 PM to 3 AM with an agreed rotation of days off.

What this role actually is

This is a hands-on operational role. Your customers are our employees. The work is a mix of live support, access administration, endpoint and MDM management, onboarding and offboarding, equipment logistics, and documentation, plus improving those processes so the same problems stop coming back.

You will own requests end-to-end rather than passing them along, work directly with non-technical colleagues, and handle several things at once on a busy day. Routine service work is a permanent part of the job, not a temporary phase before something else.

Key Responsibilities

• Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence.
• Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS, applying least privilege.
• Run IT onboarding and offboarding: accounts provisioned on day one, access revoked promptly on exit, devices recovered.
• Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption, and recovery.
• Own IT equipment procurement, delivery, returns, and inventory accuracy for employees across supported locations, including international shipping and vendor coordination.
• Troubleshoot hardware, software, network, and SaaS issues methodically: reproduce, isolate, verify.
• Maintain IT documentation, knowledge-base articles, and asset records so support does not depend on one person being online.
• Reduce repetitive work through practical scripting and automation, and improve support processes without weakening security controls.
• Enforce IT security and access policies; recognize and escalate suspicious activity and access gaps.
   

Requirements

• 3+ years of hands-on experience in IT support, Service Desk, or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them).
• Practical experience supporting macOS in a production employee environment.
• Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar): enrollment, policies, software deployment, compliance.
• Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management, or cloud IAM (AWS / GCP / Azure).
• Demonstrated ownership of access lifecycle — joiners, movers, leavers — including approval flows and least-privilege practice.
• Experience with equipment provisioning, inventory, and remote/international delivery.
• Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics (encryption, EDR, MFA/SSO).
• Experience working in a ticketing system with SLAs, and maintaining written documentation.
• Ability to handle a high volume of concurrent requests, interruptions, and difficult support situations while communicating calmly and clearly.
• At least one concrete example of automating or redesigning a repetitive support process, where you can explain your own contribution and the measurable outcome.
• Ukrainian: fluent. English: B1 or higher — enough to support colleagues, write tickets, and maintain documentation in an international company.

Nice to Have

• Scripting and automation (Bash, PowerShell, Python).
• Apple Business Manager, Zero-Touch / automated device deployment.
• Experience with VPN, LDAP, or ZTNA solutions.
• Exposure to ISO 27001 / SOC 2 processes or security audits.
• Interest in security topics (access control, endpoint security, Zero Trust).
• iGaming industry experience.
• Relevant certifications (CompTIA A+/Network+, Google Workspace, Microsoft, Apple, or similar).

What We Offer

• Competitive Salary
• Quarterly Bonuses
• Unlimited Paid Time Off
• Unlimited Paid Sick Leave
• Remote & Flexible Working
• Private Medical Insurance
• Financial Support for Life Events
• Professional Development Budget
• International Exposure
• Regular Company Events

Recruiting Process

• HR Interview
• Technical Interview
• Final Interview
  
  By submitting your application, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.

#vacancy #VoIP / #Asterisk Engineer (Fintech) | Remote | $2,000–3,000

Key Requirements

• 3+ years of commercial experience in a relevant role.
• Strong expertise in Asterisk (versions 13 and above).
• Hands-on experience building and maintaining VoIP solutions for contact centers or fintech environments.
• In-depth understanding of SIP and RTP protocols, including NAT and QoS.
• Experience configuring and managing SIP trunks.
• Experience configuring IVR workflows, agent queues, and skill-based routing, including fallback and overflow logic.
• Experience with call recording, CDR, and CEL.
• Strong Linux administration skills (Ubuntu/Debian) in production environments.
• Practical experience securing VoIP infrastructure, including protection against brute-force attacks, Fail2Ban, firewall configuration, ACLs, and rate limiting.
• Experience integrating Asterisk with external systems, including CRM, billing, antifraud solutions, and APIs.
• Experience using AMI / ARI to integrate Asterisk with backend systems.
• Understanding of financial systems requirements, including reliability, auditability, and logging.
• Ability to quickly understand and troubleshoot complex or legacy systems.

Responsibilities

• Maintain and continuously improve the company’s telephony platform.
• Ensure the stable operation of support, collections, and sales communication channels.
• Configure and maintain IVR menus, call queues, and routing logic in line with business processes.
• Integrate the telephony platform with internal services, including CRM, backend systems, and billing.
• Ensure high availability and minimize system downtime.
• Monitor call quality and key performance metrics, including SLA, ASR, and ACD.
• Identify and resolve latency and call-quality issues.
• Optimize system performance and support infrastructure scaling.
• Upgrade and improve the existing VoIP infrastructure.
• Create and maintain technical documentation covering call flows, routing, and integrations.
• Collaborate with cross-functional teams, including backend, support, and security.

We are a leading sea moss superfood brand in the U.S., on a mission to redefine natural wellness by making it simple, accessible, and affordable for everyone, everywhere.

As we continue to scale across multiple channels and serve a growing customer base, we are looking for a CRM & Automation Specialist to take ownership of our customer support technology ecosystem.

You'll be responsible for managing and optimizing our Zendesk, Shopify, and Siena AI infrastructure, proactively identifying issues before they impact customers, and building scalable systems that support long-term growth.

Why join us?

In this role, you'll become the owner of the technology that powers Customer support experience. You'll have the opportunity to build smarter systems, reduce manual work, improve AI performance, and create the infrastructure that allows our support team to operate at its best.

What we're looking for:

• Systems-oriented – You understand how multiple platforms interact and can map dependencies across complex workflows.
• Proactive – You don't wait for problems to appear in reports; you identify and solve them before they affect customers.
• Analytical – You enjoy investigating data, spotting patterns, and getting to the root cause of issues.
• Detail-oriented – You notice small inconsistencies before they become large operational problems.
• Strong communicator – You can explain technical issues clearly to both technical and non-technical stakeholders.

What you'll do:

CRM & Automation Management

• Own and optimize Zendesk and Shopify workflows, automations, tagging, and integrations.
• Improve support operations by reducing manual work and streamlining agent processes.
• Ensure accurate and reliable data flow between systems.

AI Support Systems (Siena AI)

• Monitor, test, and optimize AI performance and customer experience.
• Identify and resolve bugs, broken logic, and integration issues.
• Improve AI responses through prompt and knowledge base optimization.

Troubleshooting & System Reliability

• Investigate and resolve issues across Zendesk, Shopify, APIs, and AI platforms.
• Perform root cause analysis and implement preventative monitoring.

Vendor & Cross-Functional Collaboration

• Act as the main point of contact for AI and support technology vendors.
• Partner with Support, Marketing, Retention, and Operations teams to build scalable solutions.
• Drive system improvements, feature requests, and automation initiatives.

Reporting & Analytics

• Build and maintain dashboards tracking support performance, AI quality, and automation effectiveness.
• Analyze trends and data to identify customer, product, and operational issues before they become larger problems.

What you bring:

Required Experience

• Strong experience in Zendesk administration.
• Experience working in e-commerce environments.
• Experience building workflows, automations, and support operations systems.
• Strong analytical and troubleshooting capabilities.
• Experience working with large datasets and reporting.

Technical Skills

• Zendesk (Critical): Administration, Triggers, Automations, Macros, Integrations, Zendesk Explore.
• Shopify: Customer architecture, Orders and fulfillment flows, Tags and customer segmentation, Metafields.
• AI Platforms: Siena AI or similar AI customer support tools, Understanding of LLM behavior and prompt engineering.
• Data & QA: Root cause analysis, System testing, Data validation, Dashboard building.

What we offer:

• Welcome Pack and custom True Sea Moss merch to ensure you arrive like you were always meant to be here
• Sports reimbursement to support your physical and mental health
• Coaching & career consultations to support your personal and professional growth
• Access to corporate English lessons to sharpen your communication skills
• WHOOP membership to help you track your health, sleep, and recovery
• Coworking membership if you prefer a hybrid work lifestyle
• Sabbatical options after long-term contributions
• Project grants for side ideas, personal initiatives, or creative experiments

Ready to Build the Systems Behind an Exceptional Customer Experience?

If you're passionate about automation, AI, e-commerce systems, and solving complex operational challenges—and you want to own the infrastructure that powers customer support at a fast-growing wellness brand—this role is for you.

Apply now and help us build smarter systems that allow our team to focus on what matters most: serving our customers. 🌊

Наш партнер – міжнародна продуктова iGaming компанія, B2B game provider із понад 12-річним досвідом на ринку в пошуку Service Desk Specialist. 

Основний фокус компанії — regulated European markets, а продукти представлені у 27+ юрисдикціях.

Main Responsibilities:

– Provide IT support to employees (remote and on-site)

– Manage user accounts, permissions, and system access

– Handle onboarding and offboarding from the IT side

– Prepare and configure employee workstations

– Manage IT equipment procurement, delivery, and inventory

– Troubleshoot hardware, software, and system issues

– Maintain IT documentation and asset records

– Support internal tools (Google Workspace, Atlassian, GitHub)

– Participate in IT infrastructure and security improvements

Mandatory Requirements:

– 2+ years in IT support / Service Desk / system administration

– Experience with access management, onboarding, equipment provisioning

– Experience supporting macOS/Linux/Windows 

– Experience with MDM solutions

– Understanding of network basics (DNS, DHCP, VPN, TCP/IP)

– Basic understanding of cloud platforms (AWS / Azure / GCP)

– Basic understanding of GitHub access management

Nice to have:

– Experience with VPN or LDAP

– Administration experience in Atlassian, GitHub, AWS

– Interest or experience in security topics (Zero Trust, access control, endpoint security)

We offer

– Competitive EUR salary

– Quarterly bonus system

– Flexible schedule

– Medical insurance

– Unlimited vacation and sick leave

– Budget for professional learning

– Modern hardware

We are looking for a Network Infrastructure Engineer to develop, maintain, and improve our network infrastructure across data center and cloud environments.

In this role, you'll take ownership of network solutions from design and configuration to deployment, troubleshooting, and ongoing support. 

We're looking for someone who enjoys hands-on engineering, automation, and solving technical challenges independently.

You'll have the opportunity to work on diverse infrastructure tasks, implement practical solutions, and directly contribute to network reliability and continuous improvement.

Responsibilities

• Design, implement, and maintain network infrastructure across data centers and cloud environments.
• Take ownership of network solutions end-to-end, from planning and configuration to deployment, troubleshooting, and ongoing support.
• Configure and maintain VLAN, LACP, vPC, routing, BGP, and VPN connectivity.
• Manage and troubleshoot network equipment, including Cisco Nexus switches and Palo Alto firewalls.
• Build and maintain connectivity between data centers, providers, and partners.
• Configure and maintain AWS Direct Connect and Azure ExpressRoute / VPN connectivity.
• Automate network configurations and routine operations using Ansible and scripting tools.
• Manage cloud network infrastructure using Terraform / Infrastructure as Code.
• Troubleshoot production network issues, including latency, packet loss, routing, firewall, VPN, and physical connectivity problems.
• Organize data center cross-connects and coordinate with providers and remote hands.
• Support network connectivity for Windows and Linux servers.
• Monitor network availability, maintain technical documentation, and improve infrastructure reliability.
• Participate in designing and implementing fault-tolerant and highly available network solutions.

Requirements

• 5+ years of experience in Network Engineering or Network Infrastructure Engineering.
• Strong knowledge of TCP/IP, VLAN, STP, LACP, NAT, ACL, DNS, and routing.
• Hands-on experience with BGP configuration and troubleshooting in production environments.
• Practical experience designing, implementing, and maintaining network solutions independently.
• Experience with enterprise networking equipment, preferably Cisco Nexus or comparable platforms.
• Experience configuring and troubleshooting next-generation firewalls, preferably Palo Alto Networks.
• Good understanding of VPN/IPsec, routing, firewall policies, and site-to-site connectivity.
• Experience with data center networking, including connectivity between data centers, providers, and external partners.
• Experience with cloud networking, including AWS Direct Connect, Azure ExpressRoute, or similar connectivity solutions.
• Hands-on experience with network configuration automation using Ansible.
• Experience with Terraform / Infrastructure as Code for managing cloud networking.
• Strong troubleshooting skills and experience resolving production network incidents.
• Ability to take ownership of technical tasks, make independent decisions, and deliver practical solutions.
• English: Intermediate or higher.

Nice to Have

• Experience working in infrastructure teams with broad technical responsibilities.
• Experience building or significantly improving network infrastructure from scratch.
• Knowledge of Python or PowerShell for network automation.
• Experience with different networking vendors and equipment.
• Experience in FinTech, Trading, or other environments with high availability requirements.
• Experience designing network redundancy, failover, and disaster recovery solutions.

What we offer:

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Keep IT operations seamless. Build structure. Drive automation.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced ITSM Engineer / System Administrator who’s ready to take ownership of our internal SaaS ecosystem, cloud services, and corporate network infrastructure.
 

This role is about building reliable internal IT processes, supporting cloud environments, managing access lifecycle, and driving automation across tools like Google Workspace, Atlassian, and Slack. If you enjoy bringing structure to IT operations and continuously improving systems — let’s talk.

Your key responsibilities will include:

— Managing user lifecycle and access control across corporate systems.
— Handling requests and incidents via HelpDesk.
— Providing remote technical support (AnyDesk, TeamViewer, etc.).
— Administering Google Workspace, Atlassian, Slack (configuration, integrations, automations).
— Supporting and managing cloud environments (AWS, GCP, DO).
— Supporting VPNs, firewalls, Wi-Fi networks, VLANs, routing.
— Managing DNS zones, domain configuration, SSL, and related troubleshooting.
— Configuring and monitoring networking devices (routers, switches, access points).
— Enforcing IT security best practices (least privilege, MFA, access audits).
— Maintaining inventory of IT hardware, services, subscriptions, and licenses.
— Building automations and integrations between internal services.
— Continuously improving IT operations processes.

It’s a match if you have:

— 3+ years of experience as an IT Administrator / ITSM Engineer / System Administrator.
— Strong knowledge of Google Workspace, Slack, and Atlassian administration.
— Experience with Jira Service Management (JSM) and remote support tools.
— Basic administration experience with AWS/GCP/DO.
— Solid understanding of networking: VPN, Firewalls, Wi-Fi, DNS management, VLAN, routing.
— Experience with asset management, licenses, and procurement processes.
Nice to have:
— Experience with automation in Slack and scripting (Bash/Python).
— Experience with MDM solutions.
— Experience with VDI solutions.
— Understanding of ISO27001 / SOC2 requirements.

What we offer:

— Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
— 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
— A supportive, friendly team where knowledge-sharing is part of the culture.
— Coverage for professional events and learning.
— Birthday greetings, team buildings, and warm human connection beyond work.
— Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
Let’s build stable, secure, and scalable IT infrastructure together.


Send over your CV now — we’d love to get to know you better!

We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.

The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and escalate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment.

Responsibilities:

• Handle L1/L2 technical support requests for business users and client environments. Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
• Support Windows desktop, Windows Server, basic Mac OS.
• Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting is required.

• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.

   

Required Skills:

• Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
• Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
• Experience with Windows Server and Windows desktop support.
• Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
• Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
• Experience with ticketing and documentation discipline.Good written and spoken English for customer communication.
• Ability to support several clients or environments at the same time without losing structure.
• Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.

Nice-to-Have Skills:

• Experience with MSP tools such as ConnectWise, Kaseya, or similar.
• Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.
• Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications.
• Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.
• Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.

Personal Qualities:

• Reliable and disciplined in daily support work.
• Calm under pressure, especially during incidents or urgent client requests.
• Strong customer-service mindset.
• Able to document work clearly and consistently.
• Flexible with different client environments, tools, and processes.
• Able to learn new systems quickly and ask the right questions when documentation is missing.

Hiring process: HR Interview; Technical Interview; Client Interview.

We offer:

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance

Why Choose Us? What Do We Offer that’s Exceptional?

1. Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
3. Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
4. Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.

When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!

Need more information? Welcome!

As a System Administrator, you'll own access, support, and asset management for our distributed team. You'll also contribute to the team's infrastructure projects, from security improvements to internal systems consolidation. Another focus is automating recurring requests, so there's room in your day for infrastructure work.
 

Tech Stack:

• Google Workspace, Atlassian ecosystem: Jira, Jira Service Management, and Confluence
• GitHub, Jenkins
• macOS fleet with MDM (Apple devices for nearly the whole team)
• AWS, GCP, Linux
   

What you'll work on:

• Own the full access lifecycle (provisioning, reviews, and revocation) with every step documented in-ticket.
• Resolve support and service requests end-to-end so people across the distributed team can keep working without friction.
• Administer Google Workspace and Jira Service Desk, including the intake forms and workflows that shape how requests arrive.
• Administer our GitHub organization: members, teams, repository permissions, and access as part of the standard access lifecycle.
• Maintain Jenkins nodes and the GitHub–Jenkins integration (webhooks, credentials, build agents) that engineering teams rely on every day.
• Manage a fleet that is almost entirely Apple: enrollment, configuration profiles, OS updates, and security baselines through MDM.
• Identify recurring request types and remove them through automation and self-service.
   

This role will give you the opportunity to:

• Own access and asset management end-to-end.
• Work hands-on with AI tooling in IT operations, from triage and request classification to reducing manual handling.
• Reduce your own manual load through automation, with the freedom to propose and build it.
• Be part of shaping how IT works here and grow with it as it matures toward enterprise-level processes.
   

About You:

• 3+ years of experience in system administration, including hands-on Google Workspace and macOS administration in a company environment.
• Proven experience owning asset management.
• Intermediate Linux command-line skills and a working knowledge of AWS and GCP.
• Discipline in documentation and in following access policy.
• A service-oriented approach: you work comfortably with non-technical users and take each request through to a working outcome.
• Good written and verbal English (B2 preferred).
   

It's a plus if you have:

• Experience configuring Jira/Jira Service Management.
• Hands-on MDM administration experience.
• Scripting skills for task automation and an understanding of CI/CD.
• Linux or networking certifications.
   

What you will get at Readdle:

• Customer-centric culture. We put our users at the heart of everything we do. Every team member has the opportunity to engage directly with customers, gaining insights that shape meaningful, delightful experiences for millions worldwide.
• Relentless growth. We’re committed to mastery in our craft. We take ownership of our work, decisions, and outcomes, and we see feedback as a catalyst for growth. Every challenge is an opportunity to learn, evolve, and raise the bar.
• Exceptional people, exceptional team. Our greatest strength is our people. We care deeply about each other, work transparently, and celebrate collective success. Together, we build an environment where everyone can do their best work and grow beyond their potential.
• Real impact. We design products that truly matter. Our focus is on delivering tangible value, simplifying complexity, pushing boundaries, and continuously improving how we build and deliver solutions to our users.
• Culture of innovation. We embrace curiosity and creativity in everything we do. Fresh ideas are not just welcomed, they’re expected, celebrated, and turned into real innovations that shape the future of our products and company.

About the role

FlashProxy runs proxy/IP infrastructure at scale. We're hiring one engineer to own the health of that infrastructure day-to-day — watching it, keeping it up, and growing the network side (routing, BGP, IP space).

What you'll do

- Continuously monitor production infrastructure; triage and respond to alerts

- Keep servers healthy — Linux fleet, capacity, updates, troubleshooting

- Manage and grow the network: configure and maintain BGP sessions, routing, prefix/IP management, peering

- Own incident response and participate in on-call

- Improve observability (monitoring/alerting) and automate repetitive ops

Must have

- Solid Linux administration

- Real networking depth: BGP, routing, TCP/IP, DNS

- Monitoring/alerting stacks (Prometheus/Grafana, Zabbix, or similar)

- Scripting (Bash/Python) for automation

- Comfortable owning production and being on-call

- English B2+

Nice to have

- ISP / hosting / CDN / proxy background, Anycast, DDoS mitigation

- Infrastructure-as-code / config management (Ansible/Terraform), cloud (AWS/GCP) alongside bare metal

 
Who we are    

We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500.000 clients from 120 countries. Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in the Fortune 100 and Fortune 500.    

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products. We’re committed to enhancing our customers' experience across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals. Whether it’s Fortune-100 companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.    

Driven by passion, we play a substantial role in shaping the future of data management.  

Product that needs your engagement    

As a part of our Core Business Unit, you will be engaged in working with various product lines of our Company.   

Core BU is a fundamental group of service departments that helps to manage smooth and seamless work of all other business units, departments and teams, being a glue that holds us together.   

Your future team of professionals    

You will join the IT Department, which brings together the Head of IT, a Technical Lead, three System Administrators, a DevOps Engineer, and a Security Engineer to ensure the stability, scalability, and security of our infrastructure. 

Your future challenges    

The System Administrator is responsible for the stable operation of Devart’s user and test IT environments, ensuring reliable support for employees, infrastructure, and internal IT processes. The role combines operational support, workstation administration, and responsibility for executing and coordinating multi-level onboarding and offboarding processes, including access and equipment management.

Working within a product-focused company environment, the specialist supports the preparation and maintenance of test environments for internal teams, ensures the proper operation of various operating systems and software, and performs initial diagnostics of infrastructure-related issues.

The position involves close collaboration with the IT team and business units, participation in internal IT projects, and a gradual expansion of responsibilities as technical expertise grows.

Impact you will make    

IT Support & HelpDesk (L1–L2):

• Handling user requests, diagnosing issues, and resolving incidents.
• Escalating complex issues and tracking their resolution.
• Providing user support in accordance with SLA requirements.

Identity & Endpoint Administration:

• Managing users and access rights in Microsoft Entra ID and Active Directory.
• Handling employee onboarding and offboarding processes.
• Full administration of Windows workstations, with additional support for macOS and Linux.

Virtualization & Test Environments:

• Working with local and server-side virtualization.
• Preparing and providing test environments for internal product teams.
• Configuring various OS and software setups for product testing.

Monitoring & Infrastructure:

• Participating in infrastructure and environment monitoring.
• Performing initial issue diagnostics and collaborating with relevant specialists.

IT Assets & Internal Projects:

• Maintaining IT asset inventory and managing the equipment lifecycle.
• Procuring, preparing, and distributing hardware.
• Participating in internal IT projects and process improvement initiatives.

Skills we are looking for    

• 3+ years of experience as a System Administrator / HelpDesk (L1.5–L2).
• Strong Windows administration skills, with confident support of user and test environments.
• Hands-on experience with Microsoft Entra ID and Active Directory.
• Required experience with virtualization, both local (desktop) and server-side.
• Solid knowledge of networking: LAN, Wi-Fi, VPN, DNS, DHCP, and network troubleshooting.
• Experience in preparing and supporting test environments (OS, software, configurations).
• Nice-to-have experience with databases (understanding core principles, basic operations).
• Experience working with ITSM systems (Jira Service Management or similar).
• Strong sense of ownership, structured thinking, and the ability to work effectively with users and development teams.

Benefits you get   

• Maintain your work-life balance   

Manage your own working hours with our flexible schedule   

19 days of annual vacation granted on a pro-rata basis   

No overtimes required   

• Hybrid type of cooperation   

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world   

• Stay healthy   

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.   

15 working days of sick leave per year — because your health is a priority.   

• Grow with us   

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker   

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills   

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team   

Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team.   

• Stand with Ukraine!   

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help   

We are a perfect match if you share our values   

We are professionals in our field.   

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.   

We know how to focus on the product, think big, and at the same time delve deep into the details.   

We create a calm and friendly atmosphere within the company.   

We value the freedom of open and transparent communications.   

Radical honesty is embedded in the foundation of our culture.   

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.   

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.   

Our Hiring Process   

• Recruitment Interview   
• Technical Interview   
• Offer Call   

PLEASE NOT

This position is NOT with FinTech Synergy. We are sharing this opportunity on behalf of a partner company.

________________________

We are looking for a VoIP Engineer to develop, implement, and maintain our telephony infrastructure.
You will be responsible for configuring and optimizing VoIP systems, integrating telephony with internal services, troubleshooting technical issues, and ensuring stable and reliable operation.
We are looking for a hands-on specialist who can independently manage telephony infrastructure and take ownership of technical tasks from implementation to ongoing support.

Responsibilities:

- Deploy, configure, and maintain VoIP infrastructure based on Asterisk.
- Configure SIP trunks, endpoints, extensions, and call routing.
- Develop and maintain dial plans, IVR menus, call queues, and call forwarding scenarios.
- Integrate telephony systems with backend services, CRM platforms, and third-party APIs.
- Work with Asterisk AMI/ARI interfaces and automate telephony-related processes.
- Monitor system performance, investigate incidents, and troubleshoot SIP/RTP-related issues.
- Analyze logs and network traffic to identify and resolve connectivity and call-quality problems.
- Manage Linux-based servers and ensure system stability and security.
- Configure and maintain databases related to call records and telephony services.
- Implement updates, improvements, and new telephony features.
- Maintain technical documentation and configuration records.
- Collaborate with developers and infrastructure specialists on integrations and system improvements.

Requirements:

- 2+ years of practical experience in VoIP engineering, telephony administration, or a related role.
- Hands-on experience with Asterisk is preferred.
- Strong knowledge of SIP, RTP, NAT, codecs, and VoIP networking.
- Experience configuring SIP trunks, call routing, and dial plans.
- Practical experience with Linux server administration (Debian/Ubuntu).
- Understanding of telephony architecture and troubleshooting methodologies.
- Experience with AMI/ARI integrations or similar telephony APIs.
- Basic SQL knowledge and experience working with MySQL/MariaDB.
- Understanding of network security, firewalls, and VoIP infrastructure protection.
- Ability to independently investigate and resolve technical issues.

What We Offer:

- Fully remote cooperation.
- Full-time position.
- Opportunity to take ownership of telephony infrastructure and contribute to its development.
- Professional environment with technical collaboration across teams.
- Compensation: Discussed individually based on experience.

Open for candidates from countries as follows:

Armenia, Georgia, Moldova, Uzbekistan, Kyrgyzstan, Tajikistan

Our Helpdesk team is the foundation of the company’s internal IT infrastructure. We ensure secure access to resources, manage the device fleet, maintain network reliability, and support core corporate services, enabling teams across the organization to work efficiently and without interruption.

We are looking for a Helpdesk Lead who will take end-to-end ownership of this function: defining service standards, driving operational excellence, and automating routine processes to improve efficiency and scalability.

In this role, you will work across device fleet management for macOS, Linux, and Windows, identity and access management (IAM), asset lifecycle management, network infrastructure, and the administration of Google Workspace and Atlassian environments.

You will partner closely with Engineering, Security, and Leadership teams, playing a key role in building and maintaining a secure, reliable, and scalable internal IT environment that supports the company’s growth.

Responsibilities

• Lead daily Help Desk operations and define the long-term strategy for the function, ensuring operational stability, SLA compliance, and service quality
• Maintenance and monitoring of the corporate network equipment, access control systems, and overall network performance
• Overseeing hardware lifecycle: procurement, setup, maintenance, and replacement
• Management and optimization of corporate software licenses
• Supervision of the configuration and support of macOS, Linux, and Windows environments
• Standardization of onboarding/offboarding process
• Develop the team through coaching, feedback, structured knowledge sharing and participation in hiring process

• Collaborate with management and cross-functional teams on operational and improvement initiatives

   

Requirements

• 5+ years of experience in SysAdmin / IT Support / HelpDesk roles
• 2+ year of team leadership
• Experience in process building, automation
• Solid understanding of networking (VLANs, IPsec, DNS, etc.)
• Strong experience with MacOS, Unix/Linux, and Windows administration
• Hands-on experience with Google Workspace, Jira/Confluence, and Access Control Systems
• Excellent troubleshooting, prioritization, and communication skills
• IT asset management

• English (B2)

   

Will be a plus

• VoIP
• Access Control Systems

• Advanced proficiency in Jira and Confluence

   

We offer

• Compensation for tax expenses of private entrepreneurs in Ukraine
• Qualified assistance and support for Ukrainian private entrepreneurs
• 10 paid sick leave days per year
• 20 paid vacation days per year
• Public holidays according to current Ukrainian legislation
• Medical insurance for employees
• Compensation for professional education and learning English
• Compensation for a sports subscription or sports equipment

We are looking for a Microsoft Infrastructure Engineer with strong networking knowledge to join our MSP team and support SMB customers across the USA.

This is a hands-on technical role for an experienced L2/L3 engineer who is comfortable working in dynamic MSP environments, handling escalations, troubleshooting complex Networking,  Microsoft infrastructure issues, and supporting multiple customers at the same time.

You will work directly with Networking, Microsoft cloud technologies, endpoint management, security, automation, and infrastructure operations while helping junior engineers with escalations and technical guidance.

Requirements

• 7+ years of professional IT infrastructure experience
• Previous MSP experience
• Strong English communication skills
• Ability to work EST business hours
• Comfortable working under pressure and managing multiple priorities
• Strong troubleshooting and analytical skills
• Ability to work independently in remote environment

• Experience supporting SMB customers in production environments

   

Strong Technical Requirements

• Microsoft 365 administration
• Networking
• Microsoft Intune / Endpoint Manager
• Entra ID (Azure AD)
• Exchange Online
• Conditional Access
• Microsoft Defender
• Windows 10/11 administration
• PowerShell scripting
• Datto RMM
• SharePoint Online & OneDrive
• Teams administration
• Active Directory & hybrid environments
• DNS, networking, VPN troubleshooting

• Security best practices for Microsoft environments

   

Nice to Have

• Huntress
• Cisco UCS
• Autotask PSA
• ITGlue
• Azure infrastructure experience
• Apple Business Manager
• Okta

• Microsoft certifications

   

Responsibilities

• Support and maintain Microsoft-based customer environments
• Handle L2/L3 escalations from Service Desk team
• Troubleshoot complex endpoint, identity, and cloud issues
• Work with Intune deployments, policies, compliance, and security baselines
• Support onboarding and migrations for SMB customers
• Maintain documentation and technical standards
• Assist junior engineers with troubleshooting and guidance
• Participate in infrastructure improvement initiatives
• Work across multiple customer environments simultaneously

• Support proactive maintenance and monitoring activities

   

What We Expect

• MSP mindset and customer-first attitude
• Ownership mentality
• Ability to stay organized while managing multiple tickets/customers
• Strong communication and documentation habits
• Ability to make technical decisions independently
• High attention to detail

• Reliability and accountability

   

Work Conditions

• Fully remote
• B2B contract
• EST timezone overlap required
• Long-term cooperation

• Competitive compensation based on experience

   

If you are an experienced IT Infrastructure engineer who enjoys solving real-world infrastructure problems and working with modern Microsoft technologies in MSP environments, we would love to talk to you.