Jobs Uzhhorod, Customer/Technical Support

Hello! We are looking for a HR & PMO Administration Intern to join our team, consulting company, CanSolveIt®.  

Location: Uzhhorod (required).

Remote, part‑time role with occasional office visits required only for specific tasks. 

CanSolveIt® is a consulting company that provides services on change management and business process optimization. We work with leaders in the construction and energy industry internationally, primarily in the European and North American markets. 

As an HR & PMO Administration Intern at CanSolveIt®, you will support daily administrative tasks, help maintain order in documentation, and collaborate closely with your mentor. This internship will give you practical experience with structure, deadlines, prioritization, and task coordination - skills that build a strong foundation for a future career in HR Administration, project management, or operations. You will also assist in supporting internal systems and contribute to organizing the company’s operational processes.

What we offer: 

• Remote work 
• Flexible schedule (min 20 hours per week) 
• Opportunities to grow professionally and personally (workshops, work sessions, potential external education) 
• Paid leave 
• Small and outstanding team 
• Exciting challenges, possibility to be a part of business practices of the European and American market 
• All required equipment is provided after the successful completion of the probation period

Responsibilities: 

• Maintain Contacts list and Merchandise list
• Taking care of corporate gifts and merch 
• Print/order/send/deliver marketing hand-outs
• Administrate filled out PC Checklists 
• Assisting with Project Folder Management, helping to maintain clear structure and up‑to‑date documentation within project folders
• Conducting an inventory at the office
• Keep Job Descriptions up-to-date and signed 
• Assisting with communication and sourcing reliable vendors for both goods and services
• Describe, format, and update timely all company’s procedures and policies 
• Assisting in maintaining Employee Professional Development Plans, helping to keep them organized, structured, and regularly updated.
• Managing holidays, organizing them, creating a schedule for employees to spend these days
• Assisting in ensuring that employees have all essential tools, equipment, and supplies needed for their remote office environment.
• Maintain communication with company IT, accounting, or legal partners for admin questions 

Requirements: 

• Аnalytical skills with the ability to synthesize complex information and provide actionable insights 
• Excellent written and verbal communication skills in Ukrainian and English (Upper - Intermediate+)   
• Attention to details
• Readiness to work with repetitive and monotonous tasks while maintaining accuracy, focus, and consistent quality
• Willingness to learn and work with licensed software tools such as Smartsheet, Microsoft 365 (Excel, SharePoint and Teams)

Recruiting Process: 

1. Screening interview with HR  (1 hour)
2.  Interview with the CEO and Technical interview  (1 hour)

3. Interview with Team  (30-45 min)

    

Join the CanSolveIt® team and be part of a dynamic consulting firm that drives positive change and innovation within the construction and energy management industries.

About the Role

As a Bilingual Customer Service Representative, you will serve as the frontline connection to our customers, providing exceptional support and ensuring their needs are met efficiently and professionally. You will be responsible for handling customer interactions in German, resolving issues, and delivering a seamless customer experience. If you are customer-centric, detail-oriented, and passionate about delivering quality service, this role is for you.

What You’ll Do

• Respond to customer inquiries and issues via voice and/or non-voice transactions while demonstrating attentive listening and effective communication.
• Identify and assess customer needs through active listening and questioning, providing timely and accurate resolutions in line with company guidelines.
• Maintain detailed and accurate records of customer interactions, including actions taken and resolutions provided.
• Update and manage customer accounts and profiles to ensure accurate, up-to-date information for efficient service delivery.
• Acquire in-depth knowledge of company products, processes, and policies to provide accurate information and resolve issues effectively.
• Continuously enhance product knowledge and customer service skills through training and learning opportunities.
• Collaborate with team members and other departments to ensure seamless customer experiences and prompt issue resolution.
• Meet or exceed performance metrics, including quality scores, customer satisfaction ratings, and schedule adherence.
   

What We’re Looking For
 

• Ability to work during German business hours.
• C1-C2 level or native proficiency in German; at least B2 English level.
• At least 6 months of professional customer support experience in the German language.
• Strong customer support, multitasking, and communication skills.
• Preferred experience in phone and email-based customer support.
• Fast and accurate typing skills.
• Self-motivation and basic computer knowledge.
• Familiarity with AI tools to automate routine sourcing tasks
• Self-motivation and basic computer knowledge.

Why You’ll Love Working With Us
 

• Make a Real Impact: Be part of a dynamic team that values inclusivity, creativity, and continuous improvement.
• Empower Communities: Play a key role in fostering meaningful interactions and creating resources that genuinely help users.
• Collaborative Environment: Partner with cross-functional teams who value your expertise and insights.
• Grow Your Skills: Enhance your customer service expertise, develop effective communication techniques, and learn to resolve complex issues while contributing to a high-quality customer experience.
• Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely. Collaborate with a global team, and thrive in a culture that prioritizes well-being, personal development, and work-life balance.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership