Jobs Account Manager

We are looking for a VIP Manager / VIP Account Manager to join an iGaming / sweepstakes casino product startup.

We need someone who knows how to work with high-value players, build personal communication, drive retention and reactivation, and help grow revenue through the VIP segment.

NDA (iGaming / Sweepstakes Casino)

Responsibilities:

• Manage and grow a portfolio of VIP / high-value players
• Communicate with VIP players via email, messengers, calls, and other channels
• Reactivate inactive or declining players
• Create and suggest personalized offers, bonuses, and promos for VIP players
• Help develop the VIP / Loyalty program
• Monitor player activity and identify opportunities to grow LTV and revenue
• Collect player feedback and share insights with the team
• Work closely with CRM, Product, Support, Payments, and Risk / Fraud teams

Requirements:

• 3+ years of experience as a VIP Manager / Account Manager / Retention Manager in iGaming, online casino, or sweepstakes casino
• Experience working with VIP / high-value players
• Understanding of retention, reactivation, loyalty, and VIP mechanics
• Strong communication skills and ability to build personal relationships with players
• Understanding of key metrics: LTV, ARPU / ARPPU, Retention, Churn, Revenue
• Basic experience with CRM / back-office / analytics tools
• English is required
• Russian or Ukrainian is required
• Proactive, independent, and comfortable working in a startup environment

Nice to have:

• Experience with sweepstakes / social casino model
• Experience with US / Canada / Tier-1 markets
• Experience launching or growing a VIP function in a startup
• Experience with Customer.io, HubSpot, Intercom, Zendesk, Amplitude, Mixpanel, or similar tools

Benefits:

• Remote role
• Location: flexible / worldwide
• Must be able to work within the US time zone
• Full-time
• Compensation: $2,500–3,500 gross/month fixed + performance-based bonus
• For strong candidates with relevant iGaming / sweepstakes / VIP experience, we are open to discussing higher compensation
• Startup environment: fast decisions, minimal bureaucracy, and the opportunity to influence the VIP direction from an early stage

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill your business goals. We are looking for a Provider Manager to join our team.

What we expect from a candidate:

- Attention to detail, willingness to work with big data

- Communicative and negotiating skills

- Ability to work with contracts

- Experience of working with B2B clients

- Experience working with software companies

- English level from Upper-Intermediate

Will be a plus:

- Knowledge of the provider market

- Ability and experience with integrations

- Experience of working with content providers

- Experience with promotions and tournaments

What your responsibilities will include:

- Maintaining and developing long-term relationships with partners.
- Conduct thorough market research to identify trends and opportunities.
- Gather and analyze data relevant to the market and operators.
- Evaluate and analyze operators to inform strategic decisions.
- Develop and present promotional strategies and proposals.

- Connecting new solutions.

- Processing requests from related departments and solving their

tasks

- Interaction with the financial department and providing the necessary information

What we offer:

- Remote work format.

- Working hours from 10:00 to 18:00 (Mon-Fri).

- Interesting work in successful projects.

- Timely payment of salaries, official employment, 24 days of vacation, and fun corporate events.

- A friendly team and a pleasant atmosphere without pressure, stress and other negative things.

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

Natural Links is a SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, iGaming and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

This is a Client Success role.

You are responsible for ensuring that SEO and link-building projects are clearly understood, properly executed by internal teams, and delivered on time and according to client expectations.

You are not focused on selling or acquiring new clients - your core mission is stable, high-quality delivery and client satisfaction through strong coordination and communication.


  Why This Role Matters

You act as the operational bridge between clients and production teams.

Your impact is measured by:

• delivery quality and timeliness
• client satisfaction and retention
• clarity and efficiency of internal execution
• reduced blockers between teams

     In this role, you will:
 

• Manage ongoing relationships with existing clients
• Translate client requests into clear, actionable tasks for SEO and production teams
• Ensure timely delivery of SEO/link-building projects according to agreed scope
• Coordinate communication between clients, SEO team, and production teams
• Track project progress, deadlines, and execution quality
• Identify and remove blockers in delivery workflows
• Run internal syncs to align priorities across teams
• Maintain structured and predictable delivery flow for multiple accounts

     Requirements
 

• 1.5+ years of experience in Account Management, Project Management, or Client Delivery (agency experience is a strong plus)
• Experience managing multiple clients or projects in a fast-paced environment
• Strong ability to structure tasks and coordinate cross-functional teams
• Proven experience in client communication and expectation management
• Strong organizational skills and attention to detail
• Problem-solving mindset and ability to handle delivery blockers proactively

     Preferred Skills & Qualities
 

• Familiarity with SEO practices and link-building terminology.
• Experience working with clients from fast-evolving or regulated industries (Fintech, SaaS, iGaming, Crypto).
• Proficiency in Google Sheets / Excel and task management tools (Jira, Asana, ClickUp, etc.).
• Hands-on experience with CRM platforms (preferably Pipedrive).
• Highly responsible, proactive, detail-oriented, and deeply accountable for the final result.

• Confident written English (Upper-Intermediate or higher) for daily communication with international clients (email and chat are primary channels)
  
  Nice to have

   

• Basic understanding of SEO and link-building processes
• Experience with CRM systems (e.g. Pipedrive)
• Experience with project management tools (Jira, Asana, ClickUp, Trello)
• Strong Excel / Google Sheets skills
• Experience working with fintech, SaaS, iGaming, or crypto clients

     What We Offer
 

• Remote-first international team
• High ownership and direct product impact
• Fast iteration, low bureaucracy environment
• 30 days of paid annual leave
   

dNovo Group (https://dnovogroup.com/) is a Toronto-based digital marketing agency operating since 2011. We work with clients in the legal, medical, and construction industries, delivering a full 360-degree digital marketing approach.

We are looking for a Senior Technical Account Manager who can lead client relationships, own SEO strategy, oversee website launches, and act as the bridge between clients and our technical teams. This is a senior client-facing role, not a pure support or traditional account management position. The ideal candidate combines strong account management skills with practical knowledge of SEO, website launches, Wordpress, and common web-related issues.

Key Responsibilities

Client Relationship Leadership

• Serve as the primary strategic point of contact for assigned clients;
• Lead regular client meetings, strategy sessions, and performance reviews;
• Maintain consistent, proactive communication;
• Respond to inbound client inquiries within 2 business hours;
• Manage client expectations and resolve issues professionally;
• Build long-term trusted relationships;
• Ensure overall client satisfaction and retention.

Strategy, Planning & Performance Ownership

• Develop and oversee SEO strategies aligned with client business goals;
• Create clear digital marketing plans, including priorities, timelines, deliverables, KPIs, and recommended next steps;
• Communicate strategies effectively through meetings, reports, and ongoing client updates;
• Conduct advanced keyword research and content planning;
• Identify technical SEO opportunities and growth areas;
• Perform website audits and provide actionable recommendations;
• Monitor rankings, traffic, leads, and engagement metrics;
• Deliver clear and insightful performance reports;
• Ensure implementation quality across internal teams.

Website Launch & Web Project Support

• Oversee website launches from kickoff through go-live;
• Act as the strategic bridge between clients and internal web project managers;
• Review websites before launch to ensure alignment with approved scope, brand standards, SEO requirements, and marketing goals;
• Coordinate launch timelines, communication, and stakeholder expectations;
• Support pre-launch and post-launch client communication;
• Assist with redirect planning, launch checklists, and post-launch monitoring.

Technical Ownership

• Serve as the first point of contact for website-related technical questions and issues;
• Troubleshoot common website, hosting, DNS, SSL, email, and tracking issues;
• Coordinate with developers and technical teams to resolve issues efficiently;
• Verify analytics, conversion tracking, redirects, and technical SEO implementations;
• Assist clients during website migrations and launch-related technical activities;
• Communicate technical concepts clearly to non-technical clients.

Qualifications

• 2+ years of experience as an Account Manager within a digital marketing agency;
• Proven experience managing digital marketing clients in an agency environment;
• Strong hands-on knowledge of SEO strategy and execution;
• Deep understanding of keyword research, technical SEO, and content optimization;
• Experience managing or supporting website projects from kickoff to launch;
• Working knowledge of WordPress, DNS, SSL certificates, website hosting environments, and website launch processes;
• Ability toidentify and troubleshoot common website and tracking issues;
• Experience with Google Analytics, Google Search Console, SEMrush, Ahrefs, Moz, and related marketing tools;
• Experience with project management platforms such as Asana, Monday.com, ClickUp, or similar tools;
• Excellent English communication and presentation skills;
• Strong analytical and problem-solving abilities;
• Highly organized, detail-oriented, and proactive;
• Ability to manage multiple client accounts in a fast-paced agency environment;
• Consistent availability during EST business hours (9 AM-6 PM).

What We Offer

• Competitive salary (negotiable, based on experience and qualifications);
• Long-term career opportunity;
• Supportive international team;
• Performance-driven culture;
• Ongoing professional development and training;
• Opportunity to work with a diverse portfolio of growing businesses across North America.

Join our dynamic international digital marketing team where innovation and results converge. We are looking for a Senior Account Manager to lead our clients' SEO strategies, drive outstanding results in website rankings, traffic, and engagement, and contribute to company revenue through consultative sales and new client acquisition.

Key Responsibilities

• Develop and execute effective digital marketing strategies to improve website rankings, organic traffic, and user engagement.
• Respond to client requests and lead the team in their execution.
• Collaborate with cross-functional teams including content creators, web developers, ad managers, and designers to implement best practices.
• Perform detailed keyword research to identify valuable target keywords and optimize content accordingly.
• Create and manage content optimization plans that align with SEO goals and business objectives.
• Conduct thorough website audits to identify technical and content-related SEO opportunities and issues.
• Stay up to date with industry trends and search engine algorithms to ensure digital marketing strategies remain effective and compliant.
• Monitor and analyze website performance using SEO tools and Google Analytics to provide regular performance reports to clients.
• Communicate with clients to understand their goals, provide strategic recommendations, and address any concerns.
• Provide guidance on website structure, internal linking, and other technical aspects to improve crawlability and indexing.

New Client Acquisition & Sales

• Conduct discovery calls with potential clients to understand their business goals, challenges, and marketing needs.
• Present dNovo’s digital marketing services through video meetings and consultations.
• Identify client needs and propose tailored digital marketing solutions.
• Prepare, present, and follow up on proposals and service recommendations.
• Handle objections confidently and professionally.
• Close new deals and contribute to company revenue growth.

Qualifications

• Proven experience as a Marketing Account Manager in an agency setting, with more than 2 years of experience.
• Experience in sales / business development / closing digital marketing deals is strongly preferred.
• Excellent command of the English language with exceptional written and verbal communication skills.
• Problem-solving attitude with a continuous learning mindset to adapt to evolving client challenges and digital marketing trends.
• Client-centric approach with the ability to manage multiple client accounts simultaneously.
• In-depth knowledge of SEO techniques, keyword research, and content optimization.
• Proficiency in using SEO tools such as SEMrush, Moz, Ahrefs, Google Analytics, and Google Search Console.
• Strong understanding of content management systems and experience in content optimization.
• Detail-oriented with the ability to analyze data, draw insights, and make data-driven decisions.
• Strong organizational skills and the ability to meet deadlines in a fast-paced environment.
• Preference will be given to candidates able to work Canadian business hours.

What We Offer

• Competitive salary
• Long-term opportunity
• Supportive international team
• Performance-driven culture

About the Role

We are looking for an Account Manager to work closely with partners and agents. This role is not just about responding to messages — the main goal is to onboard new partners, develop long-term relationships, increase partner performance, and help grow their turnover.

Responsibilities

• Handle incoming partner inquiries and onboard new partners
• Manage partners throughout the entire cooperation lifecycle
• Develop and grow partner accounts to improve performance and results
• Analyze partner performance and identify growth opportunities
• Consult, support, and educate partners on company products and processes
• Proactively resolve partner issues and non-standard situations
• Maintain reports and monitor key performance metrics
• Collaborate with internal teams to improve partner results and overall performance

Requirements

• Experience in Account Management, Partner Management, Customer Success, or a similar role
• Strong communication, negotiation, and relationship-building skills
• Ability to analyze data and work with Google Sheets (formulas, reporting, analytics)
• English proficiency (written and spoken); Arabic is a strong advantage but not mandatory
• Additional languages are a plus
• Strong problem-solving skills and a proactive approach
• Ability to prioritize tasks and work effectively in a fast-paced, multitasking environment
• Self-motivated, results-driven, and capable of managing partner relationships independently
• Experience in Gambling, Betting, or iGaming is a plus
   

Nice to Have

• Experience in the Gambling, Betting, or iGaming industry
• Experience working with affiliates, agents, or partner networks

What We Offer

• Remote work format 
• Full-time schedule (Monday–Friday)
• Competitive fixed salary + KPI-based bonuses
• Training, onboarding, and ongoing support
• Opportunity to grow within a fast-paced and dynamic environment

Languages: English-Russian(required), Arabic (preferred but not mandatory)

Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

     📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.
  
  🧭 What makes you a great match:
• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat/messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Russian / Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day/night).

  
  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

  
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We are looking for a highly organized and technical Account Manager / Farmer to support our traffic team with a stable and scalable account infrastructure.
This role is not about creativity, branding, or “marketing growth.”
It is a technical, process-driven, and operational position focused on farming, maintaining, and managing large-scale account infrastructure for media buying operations.
If you are detail-oriented, patient, understand anti-detect ecosystems, and can work systematically with large volumes of accounts and infrastructure — this role is for you.

HOW YOU WILL MAKE AN IMPACT:

• Strong hands-on experience with anti-detect browsers (Dolphin Anty, AdsPower, Indigo, etc.)
• Practical experience with account farming, warming, and infrastructure management for Meta/X ecosystems
• Understanding of checkpoints, bans, trust systems, account recovery, and platform moderation logic
• Experience working with SMS activators, virtual numbers, and verification tools
• Understanding of proxy infrastructure and differences between IPv4, IPv6, residential, and mobile proxies
• Ability to work systematically with large amounts of operational data and infrastructure assets
• Strong attention to detail, patience, consistency, and organizational skills
• Ability to maintain accurate account tracking and documentation
• Team-oriented mindset and reliability in operational workflows

WHAT WILL HELP YOU SUCCEED IN THE ROLE:


• Mass registration, farming, warming, and maintenance of Facebook, Instagram, X (Twitter), Snapchat, and other platform accounts
• Create, manage, and scale trusted account infrastructure for traffic and advertising operations
• Pass checkpoints, verifications, trust confirmations, and platform restrictions across social media ecosystems
• Work with anti-detect browsers such as Dolphin Anty, AdsPower, Indigo, and similar tools
• Manage browser profiles, cookies, sessions, fingerprints, proxies, and multi-account environments
• Purchase, configure, and maintain required resources for account farming operations
• Work with SMS activation services, virtual numbers, email providers, and account verification systems
• Farm and maintain Facebook Fan Pages and related business assets
• Apply current anti-ban and restriction bypass strategies for Meta, X, and other platforms
• Handle PHL (advertising restriction) recovery and account trust restoration processes
• Configure and manage proxy infrastructure, including IPv4, IPv6, residential, and mobile proxies
• Maintain strict infrastructure documentation and tracking in spreadsheets and internal systems (logins, passwords, cookies, 2FA, statuses, proxy bindings, notes, etc.)
• Ensure uninterrupted supply of working accounts and assets for the traffic team

 

We are looking for a Technical Account Manager to serve as the primary technical bridge between our customers and our cloud asset management platform. You'll own relationships with strategic accounts, helping engineering and platform teams unlock the full value of infrastructure-as-code through deep product adoption, technical guidance, and proactive support.

This role sits at the intersection of DevOps and customer success — you should be equally comfortable reviewing a Terraform module with a customer's platform team and presenting a quarterly business review to a VP of Engineering.

WHAT YOU'LL DO
 

• Own technical relationships for accounts, serving as their trusted advisor throughout the customer lifecycle.
• Lead onboarding and implementation planning, helping customers codify their cloud infrastructure and migrate unmanaged resources into IaC workflows Conduct regular technical health reviews.
• Collaborate with Sales to support pre-sales technical evaluations, RFPs, and proof-of-concept engagements Act as the voice of the customer to Product and Engineering, advocating for feature requests and surfacing product gaps.
• Build integration guides, runbooks, and best-practice documentation covering Terraform, Cloudflare, and cloud provider workflows
• Respond to escalations with urgency, coordinating across Support, Engineering, and leadership as needed

WHAT WE'RE LOOKING FOR
 

• 4+ years in a technical customer-facing role — TAM, Solutions Engineer, or similar — ideally at a SaaS, DevOps, or cloud infrastructure company.
• Hands-on experience with IaC tooling: Terraform, Pulumi, CloudFormation, or Ansible Solid understanding of cloud platforms (AWS, GCP, or Azure) and modern infrastructure concepts.
• Experience with VPCs, IAM, Kubernetes, CI/CD pipelines Familiarity with GitOps workflows, state management, and infrastructure drift detection.
• Strong communication skills — able to explain complex infrastructure concepts to both engineers and business stakeholders.
• Track record of managing enterprise accounts with significant ACV.
• Comfort operating in a fast-moving startup environment with ambiguity and shifting priorities.

We are looking for a responsible and self-motivated account manager who will join our team. This is PCI DSS complaint payment gateway which works with e-commerce platforms and general web applications. We have 100+ integrations with different payment systems and a lot of international clients.  
 
Required skills: 

• 1+ working experience as support/ account manager  
• Upper-Intermediate English level 
• Responsibility and diligence  
• High communication skills 
• Problem-solving mindset, adaptability, and decisiveness 

 
Will be a plus:  

• Technical education 
• Experience of working with fintech domain 

 
Responsibilities:  

• Communication with clients 
• Setup of the client (help with integration of our plugin or iframe, get requirements for the Payment solutions, provide education of the system) 
• Support of the client after setup: getting new requirements, resolving issues
• Communication with the team: discussion of current tasks, daily meetings, taking part in grooming

About Digis:

Digis is a European IT company with 200+ specialists delivering complex SaaS products, enterprise solutions, and AI-powered platforms worldwide. We ensure transparency, stability, and professional growth opportunities for all our team members.

About the Project:

This is a global marketplace that connects businesses with freelance professionals for project-based work. This role is part of the Business Success team supporting high-value buyers and managed projects, typically involving customers with defined project scopes and budgets. The team works proactively with customers throughout the engagement lifecycle, focusing on project success, customer retention, and long-term account growth.

Requirements:

• 2+ years experience in Account Management, Customer Success, or other relevant experience 
• 1+ in an Account Manager position( recent experience) in the outsourcing/outsaffing companies
• B2+ level of English
• Experience in delivering quality services to clients
• Strong analytical, problem-solving, and multitasking skills
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships

Responsibilities:

• Manage a portfolio of buyers and work directly with high-intent buyers
• Identify and recover missed revenue opportunities
• Help customers find the right freelancer
• Source and match the right freelancer based on skills, experience, budget, and timeline
• Monitor buyer activity and address drop-offs or stalled opportunities

What makes this role exciting:

• One of the world's leading freelance marketplaces with millions of users globally
• Recognizable mature, established product with 15+ years in the market
• Direct impact on revenue growth and business outcomes, not just customer support
• Direct work with high-value B2B customers
• Focus on AI adoption and automation

If this sounds like the right opportunity for you, apply now! We look forward to discussing this further.

DMT Business Development is a leading B2B lead generation and appointment setting agency. We create tailored & effective strategies for clients based on their needs and goals. Our team generated over 2m leads for hundreds of clients and booked 10k+ appointments with businesses of any scope.

Currently we have an open vacancy for Customer Success Manager.

Working conditions:
 

• Working hours: Monday-Friday, 2 PM to 10 PM (Kyiv time);
• 20 paid vacation days per year and company events.
• A young and friendly team environment.
• Benefits include company guarantees, bonuses, and corporate event.
  
  Responsibilities:
   
• Interact with existing customers;
• Get new projects started and develop strategies, manage campaigns;
• Organize customer service at the highest level;
• Assign tasks to the members of the team;
• Cooperate with other teams to reach goals;
• Provide feedback to the client about the work done;
• Ensure high team performance;
• Get feedback and scores from clients;
• Handle complaints and issues;
• Analyze the success of the project, search for the ways to improve company’s performance.
  
  Requirements:
   
• Experience working in an equivalent position (preferably);
• Excellent communication skills;
• Advanced written and spoken English;
• Good understanding of how to work with clients;
• Experience working with native English speakers.
  
   We aim to build a team of like-minded people who strive to show great results and are ready to tackle the challenges of the dynamic market!

AceeX is an international AdTech company that has been operating in the digital advertising market for over 5 years. Their core specialization is the development and growth of our own proprietary technological platform designed to effectively connect advertisers and publishers. AceeX ensures a transparent, scalable, and result-oriented ad buying and selling process, providing clients with access to extensive inventory, diverse formats, and premium audiences worldwide.

The company operates globally across all geos, maintains data centers in Europe, Asia, and the USA. AceeX actively collaborates with large enterprise companies, direct DSPs, and publishers. Their mission is to be the best partner in the AdTech industry, helping clients achieve maximum results in traffic monetization and ad campaign management.

Aceex is looking for Technical Account Manager with a strong background in AdTech to manage client relationships, drive revenue growth, and coordinate campaign execution across programmatic and digital advertising ecosystems.

They are looking for a Middle/Senior level specialist who is an autonomous, team-oriented professional capable of data analysis without requiring constant oversight.

What you’ll be doing:

• manage and grow relationships with advertisers, agencies, and strategic partners;
• own onboarding, campaign launches, optimization, and ongoing account performance;
• coordinate with internal product, operations, and technical teams;
• analyze campaign KPIs and provide actionable optimization recommendations;
• support upsell and cross-sell opportunities across Aceex products;
• troubleshoot delivery, tracking, and integration issues with clients;
• prepare performance reports, QBRs, and strategic recommendations;
• maintain a deep understanding of programmatic advertising and market trends.

What we are looking for:

• 2+ years of experience in AdTech, digital advertising, programmatic, DSP/SSP, or affiliate ecosystems;
• strong understanding of RTB, CPM/CPC/CPA models, tracking, attribution, and analytics;
• experience working with agencies, advertisers, publishers, or ad networks;
• excellent communication and client management skills;
• analytical mindset with experience using reporting tools and campaign dashboards;
• ability to manage multiple accounts and priorities simultaneously;
• english proficiency required; additional languages are a plus;
• high level of autonomy: a team player who can independently interpret data and does not require micro-management.

Nice to have:

• existing network in the digital advertising or affiliate industry;
• experience with mobile advertising, performance marketing, or traffic monetization;
• familiarity with platforms such as Google Ad Manager, DV360, AppsFlyer, Adjust, Voluum, Keitaro, etc.;
• startup or fast-scaling company experience.

AceeX offers:

• fully remote, hybrid, or from our comfortable offices in Kyiv, Mykolayiv, or Odesa;
• medical insurance, paid vacation, sick leaves, and additional days off for personal matters;
• comfortable work schedule with no overtatimes and an opportunity to directly impact product growth;
• out-of-office parties, large-scale corporate events, and regular team buildings despite the remote format.

Let`s talk.

Requirements:

- Experience working with CRM systems (configuration, administration, and analytics).
- Knowledge and hands-on experience with Business Objects (BO) tools.
- Skills in using BI systems or Tableau to create analytical reports and dashboards.
- Proficient in Google Drive tools (Docs, Sheets, Slides, Forms).

Responsibilities:

- Act as a day-to-day point of contact for assigned clients, ensuring timely and professional communication while maintaining strong relationships.
- Monitor client performance, track KPIs (game performance, engagement, revenue), and identify risks or growth opportunities.
- Prepare and support analytical reporting (weekly/monthly reports, GGR, performance, rankings).
- Provide game recommendations based on portfolio knowledge, market trends, and ensure proper game visibility on client platforms.
- Collaborate with internal teams (technical, product, compliance, commercial) to resolve issues, support integrations, and align processes.
- Assist in commercial activities, including negotiations support, upsell/cross-sell opportunities, promotional campaigns, and maintaining accurate CRM and documentation.

Work conditions:
- Medical insurance;
- Regular salary reviews and timely payments;
- Provision of necessary equipment for work as needed.

Professional development:
- Corporate English classes;
- Mentoring from experienced Team Leads;
- 50% reimbursement for courses/certifications/webinars, etc.;
- Development towards leadership positions within the company.

Work-life balance:
- Ability to work fully remotely;
- 20 days of vacation;
- Days off on public holidays;
- Paid sick leave;
- Informal online/offline events.

Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;

• Follow Responsible Gaming and compliance guidelines.

   

🧭 What makes you a great match:

• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat / messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day / night).

   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.