Jobs Odesa

Who are Customer Care Specialists?

Customer Care Support Specialists in the Written Response Team are the 'digital voice' of the company. This position exists to provide a great customer experience, optimize sales and profit margins by assisting customers in navigating our website, overcome procedural impediments, and in general, make it as easy as possible to do business with us. Specialists use their product knowledge, communication, and interpersonal skills to build value by closing sales, but also maximize future value by fostering a trusting relationship between company and the customer.

What are your opportunities?

- Work with different business teams from 5 different locations

- Learn about different ecommerce business strategies and their effectiveness

- Improve your English written and verbal skills as well learn how to work with various modern software

What soft skills should you have? 

- Attention to detail. This role implies extreme attentiveness and a detail-oriented mind.

- Perfectionism. We assume that you do not tolerate any kind of misprints and negligence

- Self-discipline. There are lots of duties with different timelines, you should be able to avoid rush and delays.

- Responsibility. Quality control is almost the front line of the company. Our customers will not be happy with poor results of work of this role

- Rationality. Strong desire to automate daily routines, intolerance to inefficient actions

- Self-learning. We expect that our new teammate will boost our customer care productivity in very short terms. Also, it's a perfect way to grow your career in the e-commerce industry.

What hard skills should you have?

- This role assumes remote work at the beginning, with possible visits to the office in Odessa. Self-discipline and self-organization skills are mandatory.

- Excellent written communication skills including spelling, grammar, and vocabulary (at least B2-C1 level)

- Understanding of eCommerce business and/or digital marketing practices; personal experience with buying/selling goods via Internet

- Experience with popular tools and utilities like browsers, email clients, MS Office tools is a must.

- Must type at least 40 words per minute with 95% accuracy or better

- Minimum of 1-year combined experience in retail, technical sales, mail order, internet sales, or customer service

What will you do on a daily basis?

- Answer incoming email inquiries from prospective and existing customers

- Answer questions about the company and its policies

- Assist customers through the whole purchase flow

- Distribute incoming emails to appropriate departments i.e. Purchasing, Marketing, Technical, etc.

How to apply?

Our hiring procedure consists of several steps. The first one is testing. To speed up the process, please attach to your CV the following:

- Please open https://www.typingtest.com/ Pass one-minute test typing sentences. Make a screenshot with the results

- Please download the file by the following link: https://bit.ly/2FKc1Zy Read it attentively, and write a reply to each of the letters (four in total).

- Please use the following link to pass a short English level test: https://www.examenglish.com/leveltest/grammar_level_test.htm Kindly attach a screenshot with your results.

Looking forward for your CV and test results applied.
Good luck!

Project description

Join our IT Support Team in Odesa and become a member of our open-minded, progressive, and professional team. In this role, you will be responsible for providing prompt and efficient support to our employees who experience technical issues. You will have the chance to develop your technical and communication skills and gain solid experience in various areas, including working with different OS, hardware, software, and network technologies. Alongside an attractive salary and benefits package, Luxoft will invest in your professional training and support your career growth.

Responsibilities

Provide Technical Support: Respond to requests via the ticketing system and in person, assisting with hardware, software, and network-related issues.

Troubleshoot and Resolve Issues: Diagnose, troubleshoot, and resolve technical problems for end-users, escalating more complex issues to different departments if needed.

Hardware Troubleshooting: Perform basic diagnostics on computer hardware, including desktops and laptops, ensuring timely and effective resolution of hardware issues or referral to a service center as necessary.

Workstation Arrangement and Decommission: Set up and configure computers for new employees, including OS deployment and troubleshooting.

Network Configuration and Troubleshooting: Configure and troubleshoot network connections, including LAN/WAN setups.

Skills

Must have

Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Experience: Minimum of 1-2 years of experience in an IT support or helpdesk role.

Proficiency with Windows OS.

Basic knowledge of Linux and MacOS.

Familiarity with Office 365 software.

Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).

Knowledge and experience in hardware troubleshooting and components replacement.

Familiarity with Microsoft AD, Entra ID, Intune.

Basic knowledge and experience with Cisco network equipment

nice to have.

Nice to have

Cisco, Linux

Languages

English: B1 Intermediate,
Ukrainian: C1 Advanced

Join our IT Support Team in Odesa and become a member of our open-minded, progressive, and professional team. In this role, you will be responsible for providing prompt and efficient support to our employees who experience technical issues. You will have the chance to develop your technical and communication skills and gain solid experience in various areas, including working with different OS, hardware, software, and network technologies. Alongside an attractive salary and benefits package, Luxoft will invest in your professional training and support your career growth.

• Responsibilities:

  • Provide Technical Support: Respond to requests via the ticketing system and in person, assisting with hardware, software, and network-related issues.
  • Troubleshoot and Resolve Issues: Diagnose, troubleshoot, and resolve technical problems for end-users, escalating more complex issues to different departments if needed.
  • Hardware Troubleshooting: Perform basic diagnostics on computer hardware, including desktops and laptops, ensuring timely and effective resolution of hardware issues or referral to a service center as necessary.
  • Workstation Arrangement and Decommission: Set up and configure computers for new employees, including OS deployment and troubleshooting.
  • Network Configuration and Troubleshooting: Configure and troubleshoot network connections, including LAN/WAN setups.

• Mandatory Skills Description:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Experience: Minimum of 1-2 years of experience in an IT support or helpdesk role.
  • Proficiency with Windows OS.
  • Basic knowledge of Linux and MacOS.
  • Familiarity with Office 365 software.
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Knowledge and experience in hardware troubleshooting and components replacement.
  • Familiarity with Microsoft AD, Entra ID, Intune.
  • Basic knowledge and experience with Cisco network equipment - nice to have.

• Project Description:

  Join our IT Support Team in Odesa and become a member of our open-minded, progressive, and professional team. In this role, you will be responsible for providing prompt and efficient support to our employees who experience technical issues. You will have the chance to develop your technical and communication skills and gain solid experience in various areas, including working with different OS, hardware, software, and network technologies. Alongside an attractive salary and benefits package, Luxoft will invest in your professional training and support your career growth.

   

• Responsibilities:

  • Provide Technical Support: Respond to requests via the ticketing system and in person, assisting with hardware, software, and network-related issues.
  • Troubleshoot and Resolve Issues: Diagnose, troubleshoot, and resolve technical problems for end-users, escalating more complex issues to different departments if needed.
  • Hardware Troubleshooting: Perform basic diagnostics on computer hardware, including desktops and laptops, ensuring timely and effective resolution of hardware issues or referral to a service center as necessary.
  • Workstation Arrangement and Decommission: Set up and configure computers for new employees, including OS deployment and troubleshooting.
  • Network Configuration and Troubleshooting: Configure and troubleshoot network connections, including LAN/WAN setups.

   

• Mandatory Skills Description:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Experience: Minimum of 1-2 years of experience in an IT support or helpdesk role.
  • Proficiency with Windows OS.
  • Basic knowledge of Linux and MacOS.
  • Familiarity with Office 365 software.
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Knowledge and experience in hardware troubleshooting and components replacement.
  • Familiarity with Microsoft AD, Entra ID, Intune.
  • Basic knowledge and experience with Cisco network equipment - nice to have.

Simply Contact — міжнародна компанія у галузі customer support, що працює з клієнтами по всьому світу, та є однією із лідерів у своїй галузі.

Ми допомагаємо компаніям залишатися конкурентоспроможними, покращувати якість обслуговування та ефективність роботи з клієнтами завдяки якісному та омніканальному аутсорсингу підтримки клієнтів. Серед наших клієнтів — WizzAir, Bolt, DittoMusic, Howly та інші. Компанія на ринку 10 років, понад 550 співробітників у 5 локаціях в Україні та Польщі.

Наші міжнародні нагороди та визнання:

Gold Winner — Best Crisis Management Approach by European Contact Center & Customer Service Awards (ECCCSAs) — 2022

Silver Stevie Award for Contact Centre of the Year — 2023

Ми активно розвиваємось та розширюємо команду customer support representative однієї з топових європейських авіакомпаній.

Ми пропонуємо:

Стабільну зарплатню. Cтавка + щомісячний бонус.

Зручний графік роботи: Понеділок - П'ятниця 10:00-19:00

Можливість роботи з дому.

Можливість рости та розвиватися в динамічній компанії.

Можливість працювати в одному з офісів в Україні, або ж закордоном.

Завдання:

Допомога пасажирам у бронюванні авіаквитків (зміни у бронюванні, скасування). Вхідна лінія дзвінків та чати

Консультування клієнтів щодо сервісів авіакомпанії.

Регулювання питань, пов’язаних зі скасуванням та затримкою рейсів.

Необхідні знання та навички:

Upper-intermediate German level.

Бажання вчитися новому, інтерес до сфери авіації та подорожей.

Емпатичність, комунікабельність, відповідальність, націленість на зростання та результат.

Цікаво? Приєднуйся! Надсилай нам своє резюме і ми зв’яжемося з тобою!

Основні вимоги

• Знання особливостей роботи ОС Linux та вільне користування ОС Linux 
• Знання відмінностей між різними ОС, розуміння їх ключових особливостей (Unix, Linux, Windows) 
• Знання про логування роботи програмного комплексу за допомогою ELK стеку (Elasticsearch, Kibana) та інших систем логування 
• Знання SQL (PostgreSQL/Sybase), NoSQL (MongoDB/RabbitMQ/Redis)
• Автоматизація процесів за допомогою Bash, cron та ін.
• Вміння використовувати моніторинг за допомогою Zabbix, Grafana або інші засоби 

Основні обов’язки

• Підтримка платіжного комплексу з продажу квитків на транспорт
• Обробка воркордерів від 1-2 рівня підтримки
• Взаємодія з розробниками, бізнесом, бек офісом, підтримкою та тех відділами вендорів з питань роботи комплексу
• Позмінне чергування у чатах з підтримки (перші 3 місяці сталий графік з 8:30 до 17:30, далі робота у дві зміни: перша - з 8:00 до 17:00, друга - з 14:30 до 23:30)

Своїм співробітникам ми пропонуємо

• Роботу в найбільшому та інноваційному банку України
• Офіційне працевлаштування та 24 календарних дні відпустки
• Компенсацію лікарняних
• Конкурентну заробітну плату
• Бонуси, премія відповідно до політики компанії
• Медичне страхування 
• Корпоративне навчання
• Можливість віддаленого формату роботи
• Корпоративну фінансову допомогу у критичних ситуаціях