Jobs Lviv, Web Analyst

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.
 

The core of our achievements is our team. We believe in people and shared SELECT values. Together with Yelizaveta Kaminska, we’re looking for a Payment Manager to join our team of superstars transforming the EdTech industry.
 

The Payments Team focuses on improving and optimizing digital payments to provide our users with convenient and transparent payment experiences.
 

This job is perfect for you if you:

• Are passionate about payments and eager to grow your expertise in this field
• Want to enhance user experience by making payment flows smoother and more transparent
• Are looking for rapid career growth and quick, measurable results from your work
• Appreciate the freedom to choose your own methods and approach

What you’ll do:

• Monitor payment metrics daily to ensure accuracy, efficiency, and stability of processing
• Analyze payment trends to identify opportunities for improving approval ratios and optimizing costs
• Collaborate with payment providers, PSPs, and banks
• Expand payment infrastructure by researching and integrating new payment methods
• Partner with internal teams (Support, Finance, Legal, etc.) to troubleshoot issues and optimize the checkout experience
• Prepare payment infrastructure for new geographies
• Ensure compliance with industry regulations and best practices

What you need to join us:

• At least 6 months of experience in payments and understanding of payment processing
• Analytical mindset and understanding of product and payment metrics
• Knowledge of A/B testing
• Fast learner who adapts quickly to new challenges
• Alignment with our SELECT values

What we offer:

• Work on a socially impactful educational product with an ambitious team
• Personal development plan and access to our knowledge base and communities
• Compensation for English learning, external training, and courses
• Medical insurance, company doctor, and full sick leave coverage
• Office amenities: reliable shelter, generator, Starlink, and even massage sessions
• Active lifestyle support: running, yoga, boxing, and more
• Two week-long company holidays per year to rest and recharge
• Support for initiatives helping Ukraine

Working schedule

This is a full-time position with a hybrid remote option. It means that you can decide for yourself: whether you want to work from the office, remotely, or combine these options.

Interested? Send your CV — we’d love to hear from you!

Do you combine enthusiasm for e-commerce with analytical thinking and technical affinity? With your experience in analysing digital touchpoints, you will create real added value and continuously develop our web shop. 
 

As a Web Analytics & Insights Specialist, you will make our customers' behaviour measurable and tangible. Through precise tracking and in-depth analysis, you will provide crucial insights that help us to understand our customers and their needs even better and implement targeted optimisations. You will derive data-based recommendations for action that will significantly advance our digital processes and customer experience.

Your challenge:

• Technical responsibility, support and further development of all web tracking (especially Google Analytics) in cooperation with our web development agency
• Analysis of user behaviour, marketing measures and customer journeys
• Planning, implementation and evaluation of A/B tests to optimise performance
• Developing and creating reports and interactive dashboards for various stakeholders
• Establishment of analysis and monitoring processes, including KPI alerts
• Identification of trends and optimisation potential based on competition and market analyses
• Continuous expansion of the analysis infrastructure and integration of new data sources 
• Co-design and participation in ongoing e-commerce and web shop projects 
   

What is important to us:

• Completed a degree in a relevant field such as business informatics, business administration, digital marketing or data science
• At least 2 years of experience in comparable roles such as business analyst, web analyst or in digital marketing, ideally in the e-commerce environment
• In-depth experience with common analysis tools (Google Analytics, Power BI, Hotjar), tracking technologies (Google Tag Manager) and A/B testing platforms (e.g. Kameleoon)
• Strong analytical and conceptual thinking as well as technical affinity
• Understanding of e-commerce mechanisms and online customer experiences (e.g. conversion funnels, factors influencing purchasing decisions) 
• Good knowledge of English (B2+) is an advantage
• Strong communication skills and enjoyment of interdisciplinary collaboration
  
  Will be a plus:
• Basic knowledge of HTML, CSS, JavaScript or SQL
• Some knowledge of German
  
  We are offering
• Competitive Salary
• Great opportunities for professional growth and development
• Remote OR Hybrid Work: Enjoy a flexible work environment.
• Supportive Team: Collaborate with a knowledgeable team to hone your skills and learn from others.
• Paid vacation and sick leave