Jobs Lviv, Account Manager

Our client, a high-tech defense company at the forefront of innovation, is looking for a Account Specialist. 

This role is a unique opportunity to join a team working on projects of strategic importance for the country’s defense. Account Specialist will be responsible for nurturing strong client partnerships and delivering proactive support to meet their needs. Your role includes managing daily account activities, resolving inquiries, and coordinating cross‑functional teams to ensure exceptional service. You’ll help optimize account performance and contribute to long‑term customer success. 

Responsibilities: 

• Manage and develop relationships with clients; 
• Handle incoming client requests and provide timely support; 
• Assist in processing orders, quotes, invoices, and related documentation; 
• Coordinate with internal teams (sales, logistics, technical support); 
• Monitor client satisfaction and proactively resolve issues; 
• Maintain accurate records in CRM systems; 
• Prepare reports on client activity and performance. 

Skills Requirements: 

• 2+ years of experience in account management, sales support, or customer success; 
• Understanding of B2B sales processes; 
• Strong communication and interpersonal skills; 
• Ability to manage multiple tasks and prioritize effectively; 
• Attention to detail and problem-solving mindset; 
• Experience working with CRM systems;  
• Self-motivated with a proactive attitude.  

The Company Offers: 

• Official employment with a competitive salary and clear, transparent cooperation terms;  
• Paid vacation (24 calendar days per year) and paid sick leave;  
• Support for your professional development — the company is actively growing, and you will have the opportunity to grow with it;  
• Military reservation;  
• A team of like-minded professionals working toward a common goal. 

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

Solidgate is part of Endeavor — a global community of the world’s most impactful entrepreneurs. We’re proud to be the first payment orchestrator from Europe to join — and to share our expertise within a network of outstanding global companies.

About the Team and Role

This Technical Account Manager role is about more than technical onboarding — it’s about helping merchants grow with Solidgate from the very first pre-sales call to scaling their payment flows. You’ll sit at the intersection of technology, product, and operations, owning the technical side of merchant integrations and shaping how businesses across the world work with payments.

What you’ll own

• End-to-end technical onboarding of new merchants, from first integration to go-live
• Ongoing technical support for existing merchants across their lifecycle with Solidgate
• Support for the L1 Support team on technical and integration-related topics
• Participation in pre-sales calls, helping explain integration options and technical capabilities
• Merchant system integration with Solidgate: hosted payment pages, payment forms, Apple Pay / Google Pay, routing logic, and data flows

• Guidance on optimal payment setups to help merchants scale efficiently and reliably

   

You’re a great fit if you have

• Background in technical support, technical account management, or a similar role
• Strong written and verbal communication skills — clear, structured, and merchant-focused
• English at Advanced level or higher
• Knowledge of Postman and basic SQL
• Ownership mindset: you care about results and long-term merchant success
• Ability to work independently, prioritize effectively, and stay focused on what matters
• Openness, empathy, and motivation to grow — both personally and with the product

Nice to have

• Hands-on experience running technical demos
• Familiarity with payment systems, APIs, or fintech products

Why Solidgate?

• High-impact role: You’re not inheriting a perfect system — you’re building one. Your work will define how we scale.
• Great product: We’ve built a fintech powerhouse that can be quickly scaled. Furthermore, Solidgate’s potential isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses with a wide range of products and services, including subscriptions, chargeback management, indirect tax management, and more. And yes, we also hold our own financial licenses in our key regions of operations and have direct memberships with the Schemes.
• Massive growth opportunity: Solidgate is scaling rapidly — this role will be a career-defining move.
• You’ll work with top tech companies: Our clients are fast-growing SaaS, digital goods, and B2C businesses. You’ll be talking to decision-makers at some of the most successful internet companies in the world.
• A-player team: Work alongside top fintech professionals with a proven track record and results.

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.