Jobs Lviv, Account Manager

We are looking for an Account Manager who can build strong long-term relationships with mid-sized and growing client accounts, while also contributing to account expansion and overall revenue growth.

Responsibilities:

- Build and maintain strong, long-term relationships with assigned clients; 

- Identify client needs and support upsell and cross-sell initiatives; - Ensure smooth service delivery in close cooperation with engineering teams. 

- Monitor account health, client satisfaction, and operational performance;

 - Proactively identify risks and escalate them when necessary; - Conduct regular check-ins and performance review meetings with clients.

- Support commercial discussions and contract renewal processes; - Contribute to revenue growth through account development initiatives.

Requirements:

- 2+ years of experience in Account Management or a related role;

- Proven experience in managing commercial conversations and supporting upsell initiatives; 

- Strong communication and relationship-building skills; 

- Ability to understand client business needs and translate them into clear, actionable requests for delivery teams; 

- Experience working with cross-functional teams (delivery, finance, recruitment); 

- Strong problem-solving skills and a client-oriented mindset; 

- English level: Upper-Intermediate or higher.

About the role

We are a high-tech defense company at the forefront of innovation, is looking for an Account Specialist.

This is a unique opportunity to join a team working on projects of strategic importance for the country’s defense. In this role, you will be responsible for building strong client relationships, providing proactive support, and ensuring high-quality service delivery.

Requirements and qualifications

• 2+ years of experience in account management, sales support, or customer success;
• Understanding of B2B sales processes;
• Strong communication and interpersonal skills;
• Ability to manage multiple tasks and prioritize effectively;
• Attention to detail and problem-solving mindset;
• Experience working with CRM systems;
• Self-motivated with a proactive attitude.

• English level Upper-Intermediate (B2) or higher;

   

What will you be doing?

• Manage and develop relationships with clients;
• Handle incoming client requests and provide timely support;
• Assist in processing orders, quotes, invoices, and related documentation;
• Coordinate with internal teams (sales, logistics, technical support);
• Monitor client satisfaction and proactively resolve issues;
• Maintain accurate records in CRM systems;

• Prepare reports on client activity and performance.

   

What we offer

• Official employment with a competitive salary and transparent terms;
• 24 calendar days of paid vacation and paid sick leave;
• Professional growth opportunities in a rapidly growing company;
• Military reservation;
• A strong team of like-minded professionals.