Jobs Kyiv, Customer/Technical Support

Explore a career that promises stability, growth, and global opportunities.

Our client, a well-respected player in US logistics, is seeking enthusiastic English-speaking professionals eager to step into the transportation and supply chain sector. You'll get full training and competitive pay from day one. 

What We Offer:

• Competitive Salary: Base pay plus bonuses.
• Comprehensive Training: Access to our internal training programs for skill enhancement.
• Career Progression: Clear opportunities for growth and advancement in your career.
• Work Hours: 3 PM to 1 AM, five days a week (in-office from 3 PM to 9 PM, then remote until 1 AM).

Your Role:

• Interact with customers concerning cargo shipping via chat or telephone.
• Coordinate with drivers to facilitate smooth logistics processes.
• Work closely with your team to drive collective success.
• Keeping CRM up to date

What We’re Looking For:

• English level from B2 or higher.
• Strong verbal and written communication skills.
• A keen eye for detail and excellent follow-through.
• Basic computer skills (email, internet).

Take the first step towards a fulfilling career where your growth is the priority!

🔥 Vacancy: Technical Support Specialist

📍 Where? Office in Kyiv (5/2)
⏰ Schedule: 10.00 - 19.00
💰 Salary: $900

Who are we?

We are a tech company developing an innovative product. We're looking for motivated people with no prior experience — we'll teach you everything you need to know!

Why join us?

💰 $900 salary
👔 Office in the city center with a great atmosphere
🎯 Clear career path for beginners

What will you do?

🔹 Consult clients via chat
🔹 Analyze simple technical issues
🔹 Handle basic support requests
🔹 Test functionality

We're looking for someone who:

✅ Has basic technical skills (even as a hobby)
✅ Learns quickly and enjoys solving problems
✅ Is responsible and a team player

🌟 Key personal qualities we value:

🧠 Stress resilience
✔ Ability to stay calm and focused during stressful situations (e.g., system failures or dealing with dissatisfied customers)
✔ Capability to effectively prioritize tasks under pressure
✔ Skill in turning challenges into valuable experience instead of stress

💬 Communication and teamwork
✔ Clear explanations: Able to explain technical concepts in simple terms to non-technical users
✔ Active listening: Good at asking the right questions to pinpoint issues
✔ Team spirit: Willing to collaborate with developers, QA, and other departments to resolve problems quickly

🌟 Team atmosphere

We have a friendly, warm team where everyone feels part of a shared mission. We believe that a positive atmosphere is key to effective work.

What brings us together:
☕ Coffee & sweets – Freshly brewed coffee, tea, and tasty snacks always available to recharge during the day
🍕 Happy Friday – Every Friday the company orders a delicious lunch from a favorite restaurant, and we eat together, sharing stories and laughs
🎉 Team buildings & corporate events – We regularly organize events: from quests and board games to outdoor retreats
💬 Open communication – Everyone is welcome to share ideas, speak up, or simply chat over a cup of coffee

We’re not just colleagues — we’re a team that supports each other and achieves goals together. Join us if you’re looking to work in a cozy and inspiring environment! 😊

Team Summary

Our IT Infrastructure & Support team is responsible for managing and resolving complex technical issues, ensuring a stable and efficient technology environment for the entire organization. We are focused on both high-priority issue resolution and continuous process improvement. We also play a key role in coordinating with other departments, including HR and Recruitment, to streamline the  onboarding and offboarding processes.

Job Summary

The IT Infrastructure & Support Lead directs and mentors the support team while actively participating in resolving complex technical issues. This role combines leadership with hands-on technical expertise, responsible for both leading the IT support team and providing direct on-site support for advanced incidents.

Responsibilities and Duties

• Lead and mentor the team members to enhance their skills, foster a collaborative environment, and boost overall performance.
• Serve as the primary point of escalation for complex and high-priority technical issues, providing advanced troubleshooting and expert guidance to the team.
• Provide direct, hands-on technical support for escalated incidents, user requests, and complex hardware/software issues, both remotely and in person.
• Monitor team performance by tracking key metrics (e.g., ticket volume, resolution time, user satisfaction) and generate regular reports for IT management.
• Manage IT support projects, including hardware refreshes, software rollouts, and system upgrades, ensuring they are completed on time and within scope.
• Coordinate with other departments, including HR and Recruitment, to streamline the IT onboarding and offboarding processes for all employees.
• Manage physical IT assets, including inventory, on-site setup, and maintenance of computer systems and network hardware.
• Assist with procurement decisions and ensure all systems and configurations comply with company standards and security policies.

Qualifications and Skills

• Hands-on experience in troubleshooting complex issues across macOS, Windows, and Linux operating systems.
• Advanced knowledge of network architecture, infrastructure management, and security principles, including firewalls, VPNs, and endpoint security.
• Proven experience in administering and optimizing ITSM platforms like Freshservice and Jira to improve support workflows, manage service level agreements (SLAs), and enhance user satisfaction.
• Good knowledge of IT Asset Management and proven ability to manage the lifecycle of IT assets (inventory, procurement) and vendor relations, to ensure all systems comply with company standards and security policies.
• Hands-on experience with MDM, networking, and identity management tools.
• Proven ability to coach, mentor, and develop technical staff, fostering a culture of collaboration, continuous improvement, and high performance.
• Good communication skills to effectively collaborate with stakeholders across all levels of the organization and act as a liaison for the IT team.

• Good spoken and written English.

   

Nice to have

• Advanced scripting and automation skills to streamline team workflows and system management.
• Hands-on experience with Okta, Jamf, Cisco Meraki, Google Workspace, and VMware Workspace ONE.

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member
• Competitive compensation and perks. Annual performance review
• Gig-contract
• 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
• Medical insurance is provided from day one. Sick leaves and medical leaves are available
• Remote working mode is available within Ukraine only
• Free meals, fruits, and snacks when working in the office.

Team Summary

The Device Lab Engineering team is the driving force behind our mission-critical end-to-end testing. The team's primary focus is delivering stable, scalable environments that empower development and QA teams to run critical tests with confidence. We are currently optimizing the lab infrastructure by designing and deploying physical testing environments, as well as establishing the supporting infrastructure necessary for reliable automation across diverse platforms.
 

Job Summary
We are looking for a Device Lab Engineer to contribute to the technical foundation of our physical lab. Your role will focus on implementing and maintaining robust software and hardware test environments, supporting the automation of infrastructure and configuration management. You will be responsible for ensuring the lab is scalable, reliable, and always ready to support critical firmware and mobile device testing while maintaining system stability.

Responsibilities and Duties

— Drive the design, architecture, and implementation of the lab infrastructure from scratch, taking full responsibility for the final result and proposing optimal solutions.

— Perform hands-on setup, maintenance, and optimization of test environments, which includes soldering of embedded components.

— Work closely with SDETs to enable efficient testing pipelines.

— Implement automation and orchestration for the hardware and software involved in lab operations.

— Identify bottlenecks, propose optimizations, and make the lab more reliable and scalable.

— Work on-site at one of our Kyiv laboratories.

Qualifications and Skills

— Solid experience contributing to the design and scaling of on-premises infrastructure, including physical test devices and supporting systems.

— Strong understanding of Unix/Linux systems and networking fundamentals (LAN/Wi-Fi, DNS, DHCP, NAT) and robust network design.

— Proven ability to troubleshoot and resolve complex software, hardware, and network issues, with a forward-thinking approach to suggesting lab infrastructure optimizations.

— Hands-on experience with CI/CD practices, developing automation infrastructure frameworks, and support tools.

— Proficiency with orchestration and configuration management tools (e.g., Ansible).

— Practical experience writing scripts for infrastructure automation (Python is the main language.

— A strong sense of responsibility, actively contributing to the success of lab operations, and effectively collaborating with SDETs and other cross-functional teams.

— An Upper-Intermediate level in both written and spoken English (B2).

Nice to have

— Soldering skills and basic understanding of PCB design and schematic.

— Practical experience with Raspberry Pi/Arduino for building and testing solutions.

— Hands-on experience with Docker (exposure to Kubernetes is a plus).

We offer multiple benefits that include

— The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member.

— Competitive compensation and perks. Annual performance review.

— Gig-contract.

— 21 paid vacation days per year, paid public holidays according to Ukrainian legislation.

— Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves.

— Medical insurance is provided from day one. Sick leaves and medical leaves are available.

— Remote working mode is available within Ukraine only.

— Free meals, fruits, and snacks when working in the office.

We are open to candidates with no prior experience! From your very first working day, you will receive full training at the company’s expense.

Atlas Recruiting is a recruitment agency that breaks stereotypes in the job market. We help international logistics companies find strong professionals, while candidates get jobs that provide both stability and satisfaction.

Our client is an international logistics company specializing in freight transportation across the United States. The company operates by Western standards, develops its employees, and promotes them to leadership roles without hiring managers from outside. It values progress, stability, and invites people with the same mindset to join the team.

We are currently looking for a motivated and proactive Customer Support Manager with English proficiency to work with an American transportation company

Your main responsibilities:

• Oversee the shipping process.
• Communicate with English-speaking brokers and drivers.
• Provide timely updates to clients.
• Handle emails and resolve issues quickly.

• Work with CRM systems and cargo documentation.

   

What we expect from you:

• English level B2 or higher (both spoken and written).
• Willingness to learn and grow in the field of international logistics.
• Strong communication skills, attentiveness, and responsibility.
• Ability to find solutions in non-standard situations.

• Multitasking and stress resistance.

   

What the company offers:

• Full training from day one, covered by the company.
• Work schedule: 21:00-07:00 (4 working days and 4 non-working days)
• Modern office equipped with everything you need.
• Corporate events.

• Income in foreign currency ($950 per month).

   

Even if you have no experience in logistics or a similar role — that’s not a problem! We will teach you everything.

Join a team where your growth is always a priority.

Send us your resume and start your career in an international company today!

BETER is a rapidly growing product company. We create competitive content supplemented with analytics. For more than 5 years, we have been organizing sports tournaments, broadcasts, and developing our own sports community. We hold 45+ thousand events per month in esports and classic sports. BETER products are known all over the world — our content is represented in 150+ countries.
Our current partners are the world’s most famous trading giants.
 

BETER is looking for a Technical Support Engineer to help clients and teams resolve technical issues and ensure smooth system operation. If you enjoy troubleshooting, problem-solving, and keeping systems running flawlessly, this role is for you.


Responsibilities:

- Providing technical support to company employees and clients through Jira Service Desk.

- Performing a variety of tasks, from software updates to event organization, as well as participating in the implementation and optimization of internal processes.

- Installing, configuring, and regularly maintaining equipment for employees, which includes working with various types of software and hardware.

- Conducting training sessions for new employees and providing technical consultations to clients and staff regarding software and hardware.

- Supporting innovative solutions and implementing them into the company's infrastructure. Providing technical support to clients and resolving issues.

 

Requirements:

- At least one year of experience in technical support.

- Knowledge of operating systems (Windows, Linux, macOS) and office suites (Microsoft Office, Google Workspace).

- Understanding the principles of computers, servers, and network equipment, and the ability to diagnose and fix hardware issues.

- Knowledge of basic network concepts (TCP/IP, DNS, DHCP) and experience with VPN and other network technologies.

- Scripting and automation skills (e.g., Python, Bash) are a plus.

- Written English skills sufficient for correspondence. Spoken English is not required.

 - Broadcast support, vMix user.
 

Soft Skills:

- Ability to effectively communicate with clients and colleagues, explain technical terms in simple language, and actively listen.

- Analytical thinking, creativity in finding solutions, and the ability to quickly adapt to new challenges.

- Ability to handle numerous tasks, prioritize them, and meet deadlines.

- Ability to work in a team, share knowledge and experience, support and help colleagues, and be open to feedback.

- Diligence in working with technical information, completing tasks accurately, and preparing reports.

 

Working Conditions:

- Support is provided continuously, 24/7.

- Work schedule: 12-hour shifts from 7:00 AM\PM to 7:30 PM\AM

- Paid vacation: 10 working days per year.

- Personal Time.

- Paid sick leave.

📍 Location: Kyiv (Ukraine)
💼 Employment type: Full-time
🧭 Work format: Office-based
 

We’re looking for a Technical Support Lead to manage and grow our support team, streamline processes, and ensure top-quality service for our customers. In this role, you’ll combine people leadership with hands-on technical expertise, driving performance, improving workflows, and supporting complex tracking implementations.

About us:
Stape — is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 10 billion requests daily, helping improve tracking accuracy and data privacy for more than 100, 000 clients worldwide. We work closely with top partners like Meta and Snapchat to provide advanced tracking capabilities.

Key tasks:

• Handle people management functions, including performance reviews, hiring and onboarding, professional development, and training for team members.
• Implement and track team performance metrics on a monthly basis.
• Implement and automate team workflow and processes where visible.
• Create and manage internal documentation on team processes.
• Handle complex tracking implementations for high-demanding customers.
• Provide post-implementation support to customers, analyze the implementation's correctness, and fix any bugs that arise.
• Handle intro calls with complex customers, post-implementation calls, and support sales and account managers whenever technical expertise is required on calls (with higher complexity).
• Monitor industry news, introduce new solution approaches whenever feasible, share and explain them to team members.

Your background:

• Minimum of 5 years of experience in customer care, including at least 2 years in a leadership position within SaaS or tech product companies.
• Understanding of support process optimization (SLAs, KPIs, workflows, escalations, training)
• Confident using logs, APIs, and monitoring tools to investigate and resolve issues
• Strong communication skills - written and spoken English (Upper Intermediate+)
• Experience working with ticketing/CRM systems and analytics tools
• Proactive and solution-focused - someone who finds patterns and brings clarity into chaos
• Empathy, clarity, and patience in communication

We offer:

• Innovative product: Make a meaningful difference by contributing to a globally recognized solution that shapes the future of the server-side tracking market.
• Collaborative culture: Thrive in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Cozy office in Kyiv: Join us at our office in the heart of the city near the Zoloty Vorota metro station, with up to 10 free taxi rides to ensure a smooth and hassle-free commute.
• Career growth support: The company provides a dedicated budget for  your professional development.
• Paid parental leave: Paid parental leave is available to support employees during key life moments, helping to maintain a healthy balance between work and family life.
• Work-Life Harmony: Unlimited sick leave, 20 paid vacation days, and official Ukrainian holidays to help you stay healthy and recharge.

Excited to join us? Submit your CV and let’s get started!

Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass production.

With a diverse range of 170+ devices, the Ajax line safeguards premises against burglary, fires, and floods while providing seamless control over electrical appliances. Our solutions have earned us Europe's highest security awards, solidifying our position as a trusted name in the industry.

Ajax is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. As our company continues to thrive, we are constantly seeking active individuals to join our team and contribute to our ongoing growth.

Right now, we have an exciting opportunity for a Support Engineer with a strong command of English.

As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.

To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:

• Respond to customer inquiries promptly and professionally via phone, email, and live chat.
• Investigate and troubleshoot client issues related to our products and services, ensuring swift resolution.
• Escalate complex problems to the appropriate team when necessary.
• Document and track customer interactions and problems using our efficient customer relationship management system (CRM).
• Educate customers on the features and benefits of our outstanding products and services.

Key requirements for this role:

• Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively.
• Intermediate or higher level of English proficiency.
• Experience in customer communication, ensuring you understand their needs and can provide exceptional support.
• Familiarity with CRM systems (Jira, Confluence, etc.) is. a plus
• A degree in tech/engineering as a plus.

In return for your dedication and contributions, we offer:

• Working in dynamically growing multinational and multicultural Group.
• Ability to add value to the business by applying your knowledge and skills.
• Ajax security system kit (you will be a part of the beta-testing program and will be able to test new devices and features before official release).
• Full-time working schedule.
• Medical insurance.

If you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems. 

Job Description
 

We are currently hiring for the following shifts: 

• Sunday - Thursday, 2PM–11PM
• Tuesday - Saturday, 2PM–11PM
• Tuesday - Saturday 8AM—5PM
   
• Work with users to determine their needs and help them reach their business goals and enhance their online presence
• Manage email, phone, chat and/or other communication channels as a primary contact for Wix users
• Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate
• Be an advocate for our technical products and services, being able to explain their functionality and value
• Develop expertise in Wix products and stay up to date with new features and improvements
• Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps
• Analyze user behavior and relevance to determine their effect on user satisfaction

***

This is a flexible hybrid position based in Lviv or Kyiv.

At Wix, we value the flexibility of a hybrid work setup — giving you the opportunity to collaborate in the office when needed while staying connected remotely.
We’re looking for Ukraine-based professionals who can balance their time between working from home and engaging with the Wix team on-site. This setup offers the best of both worlds: the comfort of remote work combined with the energy of face-to-face collaboration when it matters most.

Requirements

• Fluent in English (verbal and written) 
• Based in Lviv or Kyiv
• +2 years of experience as a customer service professional or working in a client-facing role
• Ability to digest information quickly and relay it in a clear way
• Gain meaning and pleasure in helping others succeed and are curious to know what really drives users
• Strong critical thinking skills and confidence taking responsibility and ownership 
• High performance standards and constantly working to improve 
• Passionate about new technologies and always eager to learn more
• Ability to thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow
• Bonus points if you have experience working for a tech or at an internet company
   

About the Team

We are Wix’s Customer Care Guild. We’re not your typical customer support. We represent the Wix user’s voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. This is a flexible hybrid position based in Lviv or Kyiv. Currently our employees are given the opportunity to work from wherever they feel most comfortable, at home or at our offices, given the current circumstances

Meet the team: Customer Care
 

About Wix

Wix makes it possible for anyone to succeed online. 

Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. 

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

We're proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.
 

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

The experience You will need to successfully complete tasks:

• At least 2 year experience in an IT support / Help Desk role
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities
• Upper-intermediate in English

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.
• Final interview with CTO.

Start Your Career in International Company! No Experience Needed

We're looking for a Support Manager  to join our client's US-based logistics team. No experience? No worries — full training is provided from day one!
 

Why join us?
Atlas Recruiting helps connect young talents with top logistics companies. Our client is a fast-growing international freight company that values growth from within — all leaders started in junior roles.

What you'll do:

• Communicate with US-based clients and drivers via phone & email.
• Control over the shipping process.
• Timely provision of feedback for the client.
• Processing of emails and prompt resolution of the related issues.

• CRM system control.

   

What we’re looking for:

• English level from B2.
• Eagerness to learn & grow in global logistics.
• Strong communication skills.
• Problem-solving mindset.

• Ability to multitask and stay calm under pressure.

   

What you get:

• Paid training from day one.
• Working Hours Options:                                                                 
  15:00-01:00, 5/2 (in-office from 3 PM to 9 PM, then remote until 1 AM); OR
  21:00-07:00 4/4 night schedule.
• Modern office & tech.
• Friendly team & corporate events.

• Salary in foreign currency.

   

 If you're ambitious, ready to grow, and want to build a career in an international company — apply now!

About the Role
We are looking for a proactive and organized professional to support the Product Manager in enhancing and executing our customer support strategy across fintech products. You will assist with research, documentation, backlog management, and translating business requirements into actionable technical tasks.

Daily Responsibilities

• Collaborate with the Product Manager to improve customer support processes and implement new initiatives.
• Analyze the customer journey, agent performance, and self-service effectiveness; collect, structure, and interpret feedback to prioritize product features.
• Review user stories, refine acceptance criteria, and ensure clarity for development teams.
• Maintain the product backlog in Jira, track sprint tasks, and coordinate with cross-functional teams to ensure alignment.
• Prepare clear documentation, including customer flow diagrams, meeting notes, and visual artifacts to support team communication.
• Assist developers and support teams with operational queries and keep Confluence documentation up to date.
• Conduct light research on data, market trends, and competitors to support informed product decisions.

• Work with engineering and support operations teams to translate business requirements into technical tasks.

   

Candidate Requirements

• 1–2 years of experience as an Associate Product Manager, Product Owner, Business Analyst, or Product Coordinator, preferably in fintech, SaaS, or tech-driven products.
• Understanding of omnichannel support principles: ticket routing, automation, and SLA considerations.
• Awareness of European data privacy regulations (e.g., GDPR).
• Strong analytical and organizational skills, able to handle multiple research and documentation tasks simultaneously.
• Proficiency in interpreting customer feedback and metrics.
• Experience creating visual artifacts, such as diagrams, flowcharts, and process maps.
• Hands-on experience with Jira and Confluence for backlog and documentation management.
• Familiarity with Agile delivery processes and user story documentation.
• Strong written and verbal communication skills in English (minimum B1).

• Product-oriented mindset with attention to detail and a structured approach to problem-solving.

   

Nice to Have

• Experience with Zendesk, Salesforce Service Cloud, or similar customer support platforms.
• Hands-on use of automation tools (e.g., Intercom, conversational AI bots) for workflow optimization.
• Basic knowledge of SQL or data visualization tools for analyzing support metrics.

Role Overview

The Business Applications Manager is responsible for the configuration, optimization, and operational reliability of Proxet’s internal SaaS ecosystem. The role ensures that our key business systems are aligned with organisational needs, seamlessly integrated, comply with policies, and are fully leveraged by users.

This position bridges IT administration, process enablement, and vendor collaboration, ensuring smooth day-to-day operation of applications, efficient change management, and proactive improvement of workflows.

Responsibilities

• Monitor application health, usage, and user feedback.
• Oversee license utilization, renewals, and initiate cost optimization.
• Handle L2/L3 service desk tickets related to system access, configuration, and incidents.
• Configure workflows, automations, forms, and integrations to support business process needs.
• Design, build and maintain robust and reliable integrations between SaaS platforms by using the middleware tools
• Maintain application configuration and change management
• Ensure documentation of configurations, system baselines, changes, and user guides
• Manage users, groups, and license allocations across all assigned SaaS platforms
• Maintain access control and role-based permissions in line with security policies.
• Evaluate and apply vendor updates and feature releases.
• Track and communicate release impacts to relevant teams.
• Coordinate with business stakeholders to test and deploy new functionality.
• Identify recurring issues and propose systemic fixes or automation opportunities.
• Conduct onboarding sessions and knowledge sharing for end-users and managers.
• Serve as the primary point of contact for vendors, internal and external stakeholders.
• Review vendor SLAs, security posture, and application roadmaps.

Required Qualifications

• 3+ years of experience in application administration, IT operations, or business systems management in a fast-scaling IT service or consulting organization
• Proven experience working with Attlassian products (preferably JIRA/Confluence, experience additional extentions will be a plus)
• Proven experience managing integrations between multiple SaaS systems (via API or middleware such as Zapier, n8n or similar) 
• Hands-on experience with at least three of the following platforms class: IAM/DirectoryManagement (e.g. Google Workspace, MS Entra, Zoho ManageEngine), HRIS (e.g., PeopleForce), PSA (e.g. Ruddr), ERP/Finance (e.g.QuickBooks), CRM (e.g. HubSpot, Pipedrive)
• Strong understanding of SaaS administration, access management, and workflow automation.
• Familiarity with ITSM/ITIL practices (Incident, Change, and Release Management).
• Familiarity with data warehousing concepts and BI tools
• Familiarity with AI-embeded features in SaaS platforms and LLM pricinples
• Excellent problem-solving and cross-functional communication skills.
• Ability to document, train, and present to non-technical stakeholders.
• Understanding of data access controls, SSO, and identity management
   

Nice-to-have Qualifications

• Experience with security and compliance frameworks (SOC 2, ISO 27001).
• Experience writing custom scripts to augment middleware capabilities or interact with APIs
• Experience with the Enterprise Architecture Framework (e.g. TOGAF)
• Experience with Product development from scratch (as Product Owner, Project Manager)

Whats Up Partners is a product company operating brands in Tier-1 markets, founded in 2023. We have several brands in the iGaming niche, which we are actively developing and never stop improving.

We are currently looking for a proactive, communicative specialist with a desire to develop and grow for the position of VIP Manager / Account Manager.
 

Your Mission

As a VIP Manager, you’ll be the go-to person for our most valued players — building strong personal connections, ensuring a best-in-class experience, and driving long-term loyalty. You’ll combine top-tier customer service with data-driven insights to create tailored journeys that maximize retention, lifetime value, and overall player satisfaction.
 

 🔸 Your tasks will be:

• build and maintain strong personal relationships with VIP players via phone, chat, email, and messengers (Telegram/WhatsApp);
• create and manage personalized VIP journeys, from onboarding to retention and growth;
• use predictive analytics to identify key triggers (churn, win/loss patterns, LTV growth) and act proactively;
• design and manage exclusive bonus schemes, promotions, and tailored offers — always focusing on ROI;
• provide concierge-level support for VIP clients, ensuring quick resolutions and premium service;
• collaborate with internal teams (Marketing, Product, Payments) to deliver the best possible VIP experience;
• contribute to retention strategies and loyalty policies that keep players engaged;
• report on VIP performance, KPIs, and ROI while identifying new growth opportunities.
   

🔸 You are definitely right for us if you have:

• 1+ years of experience in the iGaming niche as an Account Manager or VIP Manager;
• deep understanding of player motivation, customer retention strategies, and KPIs in the iGaming niche;
• C1 level of English;
• Experience with CRM systems and communication platforms (e.g., Telegram, WhatsApp, email, LiveChat, Zendesk);
• Excellent communication skills, emotional intelligence, and a proactive approach;
• Ability to balance player satisfaction and business profitability.
   

🔸 Will be a plus:

• knowledge of additional languages, such as German or Greek, is a big plus;
• experience working with high-value players (€5k+);
• ability to work with Tableau or similar systems such as SuperSet.
   

🚀 What we offer:

• direct access to VIP players and advanced business analytics tools;
• working days: Wednesday through Sunday inclusive, Monday and Tuesday are days off (negotiable). Working hours: 2:00 p.m. to 11:00 p.m.;
• the opportunity to make reservations in Ukraine;
• competitive salary + performance-based bonuses (related to customer retention, LTV, and NGR);
• professional and career growth — you will work for a company that supports initiative, invests in development, and encourages growth within the team;
• interesting tasks that require creative thinking and non-standard solutions;
• a strong, respectful, and friendly team that values results and humanity;
• training and development: the opportunity to attend courses, trainings, and specialized events at the company's expense;
• paid sick leave and vacation.

Job description

Our customer is one of the largest and most respected Scandinavian Dynamics partners that we have worked with on a variety of projects for the past 4 years.

Recently our work-load has increased, and we are in the process of implementing new working procedures focused on performing more AL development in VS Code with local development environment based on Docker. Moving forward they will use Jira for task management, BitBucket for source control and Azure pipelines for automated test and release management.

This is a long-term assignment using the latest best practices related to Business Central in the largest NAV/BC developer organization in Ukraine.

Areas of Responsibility

• Collaborate with end-users to resolve their issues
• Microsoft Dynamics BC as Super User and/or system administrator including familiarity with table structures, testing, setup and configuration
• Collaborate with the Developers team and ERP customer team
• Analyze, resolve and document onsite support cases in an efficient and professional manner and in accordance with SLA
• Perform all daily tasks according to set procedures, rules and guidelines and priorities
• Monitoring and working with alerts in Jira systems

Personality & Experience

• 1+ years experience with MS Dynamics 365 BC (ERP)
• Hands-on knowledge of core Microsoft Dynamics BC modules
• Proven experience of working with Microsoft SQL Server
• Financial and/or accounting background will be a big advantage
• Ability to create high-quality functional documentation and strong requirements gathering skills
• Outstanding customer service skills
• Excellent communication and problem-solving skills
• Intermediate level of English

Technology

• Microsoft Dynamics NAV/365 BC, having the appropriate certificate would be a plus

We offer

• Learning and development opportunities: internal and external trainings, conferences, MS certifications, business trips to customer
• Work-time: flexible hours, work wherever you want, 20 days vacation
• Health care: Medical insurance, Corporate psychologist, paid sick leaves
• Competitive salary in EUR and annual review
• Scandinavian approach: no bureaucracy, direct communication with customers, work-life balance, short Friday
• Culture: Events, office parties, families picnics

About us

◾Learn more about our career opportunities
https://www.global-mediator.com/career/open-positions

◾Meet our in-house apps
www.global-mediator.com/products-general

◾Meet our cloud services
www.global-mediator.com/...​ervices/stairway-to-cloud