Jobs Kyiv, Customer/Technical Support

About TEKTELIC

TEKTELIC is a global leader in LoRaWAN IoT, providing carrier-grade gateways, sensors, and end‑to‑end solutions for Industrial, Building Automation, Asset Tracking, and Medical IoT. Our solutions help enterprises reduce costs, improve operations, and scale reliably across thousands of connected devices.
 

About the Role

You will act as a key point of coordination between customers, the EU sales team, and internal operations.
 

This is a fast-paced, detail-oriented role with significant ownership, ideal for someone building a career in operations within a product-based organization.

Working hours: 9 AM-6 PM Kyiv time.
 

Key Responsibilities

Sales & Order Management

• Serve as a primary point of contact for customer inquiries related to quotes, orders, and delivery status
• Follow up on submitted RFQs/RFPs 
• Maintain and update customer records including contact, shipping, and billing information
   

Logistics & Delivery Execution

• Communicate delivery schedules and status updates to customers and internal stakeholders
   

Operations Coordination

• Coordinate with production, supply chain, and finance teams to ensure timely order fulfillment

  
   

Required Skills & Qualifications

• 2+ years of experience in Customer Support 
• Experience supporting B2B customers, ideally across European markets
• Strong communication and customer service skills
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Structured, problem-solving mindset
• Upper-Intermediate English
  
   

What We’re Looking For

• A strong communicator who effectively bridges customers, sales, and operations
• A proactive, hands-on coordinator 
• Someone comfortable balancing commercial support with operational execution
• A reliable team player aligned with EU working hours and able to support a distributed team
   

What we offer

• Ongoing opportunities and personal growth in a leading Canadian company
• Competitive compensation + PE accounting support
• Well-being program (250 USD per year)
• Opportunity for career growth in the dynamic field of IoT
• Collaborative and innovative work environment
• Paid Time-off and an additional week off during Christmas Holidays
• Flexible work setup (Kyiv office or remote in Kyiv) and a supportive, international team
• Health insurance
• Engaging social events

🔥 Vacancy: Technical Support Specialist

📍 Where? Office in Kyiv (5/2)
⏰ Schedule: 10.00 - 19.00
💰 Salary: $900

Who are we?

We are a tech company developing an innovative product. We're looking for motivated people with no prior experience — we'll teach you everything you need to know!

Why join us?

💰 $900 salary
👔 Office in the city center with a great atmosphere
🎯 Clear career path for beginners

What will you do?

🔹 Consult clients via chat
🔹 Analyze simple technical issues
🔹 Handle basic support requests
🔹 Test functionality

We're looking for someone who:

✅ Has basic technical skills (even as a hobby)
✅ Learns quickly and enjoys solving problems
✅ Is responsible and a team player

🌟 Key personal qualities we value:

🧠 Stress resilience
✔ Ability to stay calm and focused during stressful situations (e.g., system failures or dealing with dissatisfied customers)
✔ Capability to effectively prioritize tasks under pressure
✔ Skill in turning challenges into valuable experience instead of stress

💬 Communication and teamwork
✔ Clear explanations: Able to explain technical concepts in simple terms to non-technical users
✔ Active listening: Good at asking the right questions to pinpoint issues
✔ Team spirit: Willing to collaborate with developers, QA, and other departments to resolve problems quickly

🌟 Team atmosphere

We have a friendly, warm team where everyone feels part of a shared mission. We believe that a positive atmosphere is key to effective work.

What brings us together:
☕ Coffee & sweets – Freshly brewed coffee, tea, and tasty snacks always available to recharge during the day
🍕 Happy Friday – Every Friday the company orders a delicious lunch from a favorite restaurant, and we eat together, sharing stories and laughs
🎉 Team buildings & corporate events – We regularly organize events: from quests and board games to outdoor retreats
💬 Open communication – Everyone is welcome to share ideas, speak up, or simply chat over a cup of coffee

We’re not just colleagues — we’re a team that supports each other and achieves goals together. Join us if you’re looking to work in a cozy and inspiring environment! 😊

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

We work with payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more. Today, Corefy supports 600+ payment methods and helps clients worldwide manage complex payment flows.

We’re looking for a Customer/Technical Support Specialist who combines client communication with real technical troubleshooting 🚀 

👤Who we’re looking for:

• Technical support background — 1+ year of experience in Customer/Technical Support, L1/L2 Support, System Administration, or a similar client-facing technical role, preferably in a B2B environment.
• API experience — you understand REST API basics and have hands-on experience with Postman or similar tools.
• SQL skills — you can write basic SQL queries to check and verify data.
• Troubleshooting mindset — you’re comfortable working with logs, IDs, errors, and technical details to understand the root cause.
• Clear communication — strong English skills, Intermediate or higher, to communicate with global clients in a clear, professional, and structured way.
• Ownership & calmness — you stay focused when cases are urgent, collect the needed context, keep clients updated, and follow the issue until there is a clear resolution or next step
• FinTech curiosity — you’re interested in how online payments work: from authorization flows and declined transactions to callbacks, payouts, refunds, and provider responses.

 🖇What you’ll do:

• Investigate client cases — handle requests related to payments, integrations, dashboards, reports, and platform behavior.
• Work with API and SQL — analyze requests, reproduce issues in Postman, and check data in the database.
• Analyze logs — trace requests, identify errors, and understand possible root causes.
• Collaborate with teams — work with Dev, QA, DevOps, Integration, Account, and Customer Success teams on escalations.
• Support incidents — take part in incident management and alert-based support.
• Improve team knowledge — document cases, workarounds, and useful findings.

📌 Hiring process: HR Interview → Interview with Lead → Interview with the Head of Department → Interview with the CEO → Offer 🎊
 

💼 What we offer:

🔹Career and Growth with Corefy:

• Income in foreign currency + timely tax compensation.
• Improve your hard skills while working with a Ukrainian high-load PayTech product.
• Opportunity to bring ambitious ideas to life directly with Lead/Head/C-level.
• Our open-door policy encourages direct communication with top management.
• Access to Corefy Academy and compensation for external learning.

🔹An Environment That Drives You:

• Your solutions won’t stay “on the shelf” — they’ll go into production.
• Space for change: we support initiative and creativity.
• Team events, important milestones, and holidays — we celebrate together.

 🔹Comfortable Working Conditions:

• Flexible working hours: 8-hour workday (in-house or remote) with night on-call duties for critical alerts.
• 20 vacation days, 10 sick days, days off on major public holidays.
• Access to psychologist consultations.
• Office breakfasts for a good start to the day.
• Equipment of your choice — MacBook or Linux-based laptop for comfortable work.
   

✨Ready to build your career in PayTech with a Ukrainian product company trusted by clients worldwide?
 

Send us your CV — we’d love to meet you! 📩 

Team in UA is looking for a Head of Support to own and lead a customer support and live operations team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for building, managing, and continuously improving a 24/7 support team that delivers world-class service to our customers and partners.

This is a hands-on leadership role. You'll set the strategy and standards for support operations while staying close enough to the work that you can step in during critical moments. You'll be the person accountable for meeting our support SLAs and ensuring that when live events are on the line, our team delivers. 

Responsibilities

• Lead and manage the support organisation, including Support Shift Leads and Technical Support Agents
• Build, grow, and develop the support team with a focus on hiring, onboarding, coaching, and performance management
• Establish and maintain the shift rotation to ensure consistent 24/7 coverage
• Define, document, and enforce support processes, playbooks, and best practices
• Own platform and response time SLAs: tracking, reporting, and ensuring we meet our commitments
• Step in to cover shifts as needed during periods of high demand, incidents, or team gaps
• Work cross-functionally with engineering, integrations, and commercial teams to manage escalations and drive performance and process improvements
• Identify operational risks and opportunities, surfacing insights from support data to inform product and business decisions
• Establish feedback loops between support and engineering to address recurring issues and improve platform reliability

• Champion a culture of accountability, continuous improvement, and customer-first thinking

   

Requirements

• Proven experience leading a technical support or live operations team, ideally in a 24/7 environment
• Track record of building and scaling support functions including hiring, training, and developing team members
• Strong understanding of SLA management, including defining metrics, tracking performance, and driving accountability
• Comfortable with technical concepts and able to engage credibly on streaming, APIs, and integrations
• Excellent communication skills, able to represent support at a senior level internally and externally
• Highly organised with strong operational instincts and attention to detail

• Willingness to be hands-on when the situation demands it, including covering shifts

   

Nice to Have

• Experience working cross-functionally with engineering, product, and commercial teams
• Familiarity with support tooling, ticketing systems, and incident management platforms

• Background in platform-as-a-service or B2B2C business models

   

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be mixed shifts, from 14:00 to 22:30 Eastern European Time (EET) and from 22:00 to 6:30 Eastern European Time (EET)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What You'll Find at GalakticaStability You Can Rely On: We are building a product-driven business with a long-term vision and sustainable growth. Here, you don't have to choose between stability and professional growth — you'll have the opportunity to work on complex challenges while feeling confident about your future.

Flexibility and Comfort: Choose the work format that suits you best: remote, hybrid, or from one of our offices in Kyiv, Lviv, Odesa, or Larnaca.
We provide everything you need to work effectively, including a laptop, monitors, other equipment, and a home office setup allowance. All our offices are equipped with generators and Starlink internet and are accessible to the team 24/7.

Taking Care of Yourself: Enjoy 3 weeks of paid vacation, unlimited personal days off, and flexible sick leave with minimal bureaucracy.
You can choose between private health insurance or a wellness budget that can be used for sports activities, therapy, massages, wellness treatments, or vitamins.
We also reimburse 50% of taxes for eligible employees and provide full relocation support to Cyprus or Malta, including accounting and legal assistance.

A Growth-Oriented Environment: We actively support professional development and cover 50% to 100% of the cost of industry conferences, training programs, certifications, online courses, and other educational activities.
Our company offers an internal LMS platform, a library, and a book club. In addition, our certified coaches conduct internal training sessions and one-on-one coaching to help employees strengthen leadership skills, achieve career goals, and better understand their strengths.
To support international communication, we reimburse 70% of the cost of individual foreign language lessons and run an English Speaking Club.

Make a Real Impact: There are no "process-only" roles here. We value people who identify opportunities, take ownership, and drive results.
Your ideas won't get lost in layers of approvals — they can evolve into new products, business initiatives, and impactful solutions.

A Strong Professional Community: We believe great products are built by great teams. Here, you'll find like-minded professionals, support from colleagues, opportunities to share knowledge, and plenty of reasons to celebrate success together.
Team sports activities, company-sponsored volleyball, running, and yoga sessions, team-building events, offline meetups, and internal gatherings — from small social evenings to large offsite events — are all an important part of our culture.
You can get a feel for our team and events on the Galaktica YouTube channel.

 

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

Whats Up Partners is a product company operating brands in Tier-1 markets, founded in 2023. We have several brands in the iGaming niche, which we are actively developing and never stop improving.

We are currently looking for a proactive, communicative specialist with a desire to develop and grow for the position of VIP Manager / Account Manager.
 

Your Mission

As a VIP Manager, you’ll be the go-to person for our most valued players — building strong personal connections, ensuring a best-in-class experience, and driving long-term loyalty. You’ll combine top-tier customer service with data-driven insights to create tailored journeys that maximize retention, lifetime value, and overall player satisfaction.
 

 🔸 Your tasks will be:

• build and maintain strong personal relationships with VIP players via phone, chat, email, and messengers (Telegram/WhatsApp);
• create and manage personalized VIP journeys, from onboarding to retention and growth;
• use predictive analytics to identify key triggers (churn, win/loss patterns, LTV growth) and act proactively;
• design and manage exclusive bonus schemes, promotions, and tailored offers — always focusing on ROI;
• provide concierge-level support for VIP clients, ensuring quick resolutions and premium service;
• collaborate with internal teams (Marketing, Product, Payments) to deliver the best possible VIP experience;
• contribute to retention strategies and loyalty policies that keep players engaged;
• report on VIP performance, KPIs, and ROI while identifying new growth opportunities.
   

🔸 You are definitely right for us if you have:

• 1+ years of experience in the iGaming niche as an VIP Manager;
• deep understanding of player motivation, customer retention strategies, and KPIs in the iGaming niche;
• C1 level of English;
• Experience with CRM systems and communication platforms (e.g., Telegram, WhatsApp, email, LiveChat, Zendesk);
• Excellent communication skills, emotional intelligence, and a proactive approach;
• Ability to balance player satisfaction and business profitability.
   

🔸 Will be a plus:

• knowledge of additional languages, such as German or Greek, is a big plus;
• experience working with high-value players (€5k+);
• ability to work with Tableau or similar systems such as SuperSet.
   

🚀 What we offer:

• direct access to VIP players and advanced business analytics tools;
• working days: Wednesday through Sunday inclusive, Monday and Tuesday are days off (negotiable). Working hours: 2:00 p.m. to 11:00 p.m.;
• the opportunity to make reservations in Ukraine;
• competitive salary + performance-based bonuses (related to customer retention, LTV, and NGR);
• professional and career growth — you will work for a company that supports initiative, invests in development, and encourages growth within the team;
• interesting tasks that require creative thinking and non-standard solutions;
• a strong, respectful, and friendly team that values results and humanity;
• training and development: the opportunity to attend courses, trainings, and specialized events at the company's expense;
• paid sick leave and vacation.

This role is available in the following shift: Monday - Friday 09am-06pm

As a Customer Care Expert at Wix, you’ll be responsible for helping our over 278 million users worldwide make their online dreams a reality. We work hard for our users, and our Customer Care teams are always there to make sure problems are solved and challenges are tackled.

1. Provide care to our users through calls, chats and email
2. Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
3. Help users solve problems while exposing them to additional ways they can achieve their goals and succeed online
4. Analyze user behavior, content suitability and content relevance to determine effects on user satisfaction
5. Develop and maintain positive customer relations and satisfaction
6. Influence the way we support our users and improve it to make sure our users’ experience is the best possible
7. Work with all other departments and product teams, and stay aligned about users’ needs

Qualifications

• Fully proficient in German and fluent English 
• 1+ years of customer service experience (in any industry)
• Proactive problem-solver who can work independently, taking initiative to seek solutions
• Professional who loves helping others succeed and is curious to know what really drives users and their needs
• Great communication skills that enable you to solve problems thoughtfully and effectively
• Fast learner, with the ability to adapt with a can-do attitude
• Tech savvy and eager to explore new technologies

Please send your CV in English.

Additional information

We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site. 

Ready to level up your career?

Playtech‘s POP (Playtech Open Platform) Team is looking for a proactive Product Operations Engineer Intern with strong investigation skills.

Your influential mission. You will...

• Process internal and external customers' requests and issues
• Make investigation of user complaints by application logs analysis and finding solution based on existing documentation
• Collaborate with partners and stakeholders through ticket systems and emails
• Apply application configuration changes
• Support deployment, verification and testing processes

Components for success. You...

• Have technical education and mindset with attention to details
• Possess intermediate or higher proficiency in English, both written and spoken
• Demonstrate clear and well‑structured verbal and written communication
• Are able to analyze application and system logs
• Bring strong troubleshooting and investigation skills
• Have a basic understanding of network communications and protocols, including HTTP(S), TCP/IP, DNS, firewalls, and load balancing

You'll get extra points for...

• Experience with visualization tools such as Kibana and Grafana
• Familiarity with Linux command line interface
• Experience in L2 production application support
• Experience with CI/CD tools and processes, including Git, Jenkins, Argo CD
• Programming/scripting on one of programming languages

Thrive in a culture that values...

• Possibility to work with a product company
• Personalised professional growth
• Warm and friendly attitude to every specialist
• Educational possibilities
• Competitive salary and benefits
• Medical insurance
• Fully-equipped cosy office space located in the city centre (Gulliver, “Palats Sportu” metro station)
• Paid vacation days, sick leaves and national holidays
• Corporate events and team buildings

POP (Playtech Open Platform) TEAM

Playtech Open Platform provides a unified network and API for communication with the Playtech infrastructure, enabling client-side implementation by independent developers. It is an adapter between systems, and it can deliver a more accessible and seamless integration between gaming provider services and operator systems.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Founded in 2006 and headquartered in Israel, VoiceSpin serves as a leading global provider of unified communications and Linux-based IP communication solutions.

VoiceSpin serves over 500 international large enterprises, high-tech corporations, private companies, communication brands in the spheres of e-commerce, trading, finances, government, law and more. Among the company's clients, there are such well-known brands as Toyota, Fedex, AT&T, Etoro, Burger ranch, Hebrew university, Pizza Hut and others.

We are looking for a team member with knowledge of Hebrew.

Responsibilities:

Serve as the 1st tier for customers seeking technical assistance on the Voicespin products over the phone, email or chat;

Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers;

Walk the customer through the problem-solving process;

Direct unresolved issues to the next level of support;

Provide accurate information on Voicespin IT products and services;

Record events, issues and resolutions in logs;

Follow-up and update customer status and information;

Pass on any feedback or suggestion by customers to the appropriate internal team;

Identify and suggest possible improvements on procedures.

Requirements:

Linux basic knowledge;

Would be a plus basic knowledge of VoIP;

Hebrew native language.

We offer:

International clients and colleagues cooperation;

Paid vacations and sick leaves;

Health insurance;

Knowledge sharing and training internal and external activities;

Flexible working schedule (8-17/9-18/10-19/) UTC+2;

Remote work;

English speaking club with a teacher.

Middle Technical Support Specialist (SaaS) WorkTime

About WorkTime

WorkTime is a SaaS company providing a non-invasive employee monitoring and productivity platform that is fully GDPR & HIPAA compliant. Our solution helps businesses gain actionable insights while maintaining transparency and trust.

We are looking for a Middle Technical Support Specialist who will act as a bridge between our customers and the product/engineering teams.

Responsibilities

• Provide high-quality technical support for the WorkTime platform via email and chat.
• Communicate with customers in strict accordance with company standards and customer service guidelines.
• Investigate, reproduce, and resolve complex user issues regarding platform operation, basic system configurations, and integrations.
• Prepare clear, structured bug reports and feature requests for the development team.
• Work closely with Engineering, QA, and Product teams to resolve incidents efficiently.
• Assist customers with technical onboarding and setup inquiries.
• Maintain and contribute to internal and external documentation and knowledge base articles.
•  

Requirements

• 2+ years of experience in Technical Support / Product Support (L2) in a SaaS environment.
• English level B1 or higher (written).
• Strong analytical thinking and attention to detail.
• Good general understanding of modern web applications and SaaS architecture.
• Basic understanding of APIs and general technical concepts required to troubleshoot web services.
• Strong ability to analyze issues logically and find root causes.

• Excellent communication skills: ability to explain technical concepts to non-technical users clearly and professionally.

   

Nice to Have

• Experience with B2B SaaS platforms.
• Familiarity with data privacy concepts (GDPR, HIPAA) or employee analytics/productivity tools.

• Experience interacting with internal engineering or QA teams.

   

What We Offer

• Competitive salary in USD based on experience.
• Hybrid work model: 4 days in the Kyiv office, 1 day remote.
• Highly professional, result-oriented environment.
• Stable, growing company with 20+ years on the market.

Centrobill is a global fintech company with over 13 years of industry experience, helping merchants accept payments through credit cards, debit cards, and alternative payment methods. We operate with an international team and a results-oriented environment focused on innovation, growth, and long-term partnerships.  

We're looking for a motivated specialist who wants to build a career in payments and grow into a Support role - becoming the go-to person for our clients on everything related to payment processing and account management.

This is an exciting opportunity for professionals with 1+ years of experience who want to grow their career, expand expertise, and gain hands-on experience in the fast-growing fintech industry.

Requirements for the candidate:

• Experience in payments, fintech, e-commerce
• Strong analytical, pattern recognition and problem-solving skills
• Basic understanding of card payments workflow and 3D Secure
• Basic understanding of APIs, HTTP requests, JSON, and web technologies
• English (to email with clients, read and interpret technical documentation)
• Manage multiple requests and priorities simultaneously
• Strong attention to detail and ability to solve problems individually
• Adaptability to new patterns, quick-learner
• Comfortable working with SLAs/ticketing systems such as Jira.

Nice to have:

• Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)

• Experience with API testing tools (e.g. Postman)

   

What Merchant support specialist does:

• Onboard new clients and helps them integrate our API & launch payment methods
• Investigate client-reported incidents & assist with questions via ticketing system
• Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)
• Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues
• Escalate requests to appropriate teams and facilitate/track them through resolution

• Contribute to internal documentation

   

What we offer:

• Stable salary and official employment
• Paid time off and holiday gifts
• Corporate insurance and English courses (after the probation period)
• Opportunity to join a growing international payments business
• Flexible work environment
• Career growth 

• Remote or office (Kyiv)

   

Why join us?

Looking for a place where you can grow and achieve great results in a positive environment? If so, don’t miss this rare opportunity! Review the job description and send us your resume today - we’re excited to talk with you as soon as tomorrow!

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

The experience You will need to successfully complete tasks:

• At least 0.5 year experience in an IT support / Help Desk role
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities
• Upper-intermediate in English

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.
• Final interview with CTO.

Вимоги до володіння мовами

Англійська

B2 – Вище середнього

Про компанію Bulls-media

BULLS MEDIA is a global leader in digital marketing. Our goal is to simplify decision-making and connect customers with valuable brands.

Our technology helps millions of consumers around the world make smarter, more

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

The experience You will need to successfully complete tasks:

• Good understanding of IT support / Help Desk role (we can regard a student with no strong experience)
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities
• Upper-intermediate in English

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.
• Final interview with CTO.

Вимоги до володіння мовами

Англійська

B2 – Вище середнього

Про компанію Bulls-media

BULLS MEDIA is a global leader in digital marketing. Our goal is to simplify decision-making and connect customers with valuable brands.

Our technology helps millions of consumers around the world make smarter, more

Responsibilities: 

You are responsible for providing operational and administrative support to our OEM partners with regard to the processing of clinical cases. You handle the flow of incoming cases, and follow-up on the timing and on-time delivery of cases. 

• You independently manage daily external and internal requests, covering both technical and administrative aspects of clinical cases for a diverse portfolio of products and partners. 
• You handle the flow of incoming medical cases and start the operational processing of these. 
• You receive the incoming medical images for new cases, and get them ready for processing. You follow-up with the partners on rejected images. 
• You follow-up on the processing of cases assuring all cases are processed, produced and shipped to the customer within the agreed timelines. You reach out to the different stakeholders in case of delays or issues with the flow and intervene when timings are/need to be changed. 
• You provide information within an acceptable time frame for the business relations, to partners and customers with regard to the case management flow and process. 
• Detect and escalate recurring problems on the operational side 
• Participate in the integration of CuSe operations of new partners and/or products  

Requirements: 

• You have an experience working with external customers 
• You have a bachelor degree (Bio-science or Medical related education) 
• You have excellent communication and problem solving skills; 
• You have perfect communication skills (writing and speaking) in English; 
• You are willing to learn about software and technical terms 
• You are well organized, team oriented and stress resistant.  

Eleven - рекрутингова агенція, яка спеціалізується на пошуку працівників для компаній у галузі військових технологій. Наша мета - підтримувати розвиток оборонної промисловості та допомагати об’єднувати тих, хто наближає до перемоги.

Роботодавець - українська компанія, яка займаємось виробництвом компонентів електроніки від ідеї до втілення! Компанія пропонує можливість реалізувати рішення та впливати на події уже зараз.

Обовʼязки:

• Приймати та обробляти звернення від клієнтів і користувачів.
• Допомагати з налаштуванням, підключенням та базовою діагностикою обладнання.
• Консультувати користувачів щодо правильної експлуатації продуктів.
• Фіксувати звернення, статуси, рішення та історію комунікації в CRM / системі обліку.
• Проводити первинну технічну діагностику проблем.
• Ескалювати складні кейси до інженерів, R&D або польових команд.
• Збирати та структурувати фідбек від користувачів.
• Готувати короткі звіти по типових проблемах, повторюваних інцидентах і запитах клієнтів.
• Оновлювати базу знань, інструкції, FAQ та шаблони відповідей.

• Брати участь у покращенні процесів підтримки.

   

Вимоги:

• Технічний бекграунд або сильний інтерес до електроніки, зв’язку, FPV / БПЛА / РЕБ.
• Вміння розбиратися в технічних проблемах і доводити їх до рішення.
• Досвід роботи в підтримці, сервісі, технічній консультації або суміжній ролі буде перевагою.
• Системність: вміння фіксувати інформацію, вести статуси, не губити задачі.
• Комунікабельність і терплячість у роботі з користувачами.
• Вміння пояснювати складні технічні речі простою мовою.
• Базове розуміння радіозв’язку, відеолінків, живлення, прошивок або мереж буде плюсом.
• Готовність швидко навчатися продуктам компанії.
• Відповідальність, уважність до деталей.
• Українська — вільно, англійська буде перевагою.

Що ми пропонуємо:

• Офіційне працевлаштування та бронювання з першого робочого дня. 
• Оплачувана відпустка 24 календарних дні.
• Повна компенсація лікарняних згідно законодавству.
• Медичне страхування.
• Швидке професійне зростання у сфері defense-tech.
• Сучасна техніка для комфортної і продуктивної роботи.
• Участь в створенні амбітних та цікавих продуктів
• Мінімум бюрократії — короткий шлях від ідеї до її реалізації
• Ефективні рішення не відкладаються, а впроваджуються.
• Конкурентна винагорода.
• Комфортний офіс зі снеками та фруктами, а також паркомісця для співробітників (робота full-time в офісі).
• Гнучкий графік роботи ( 8:00-17:00/ 9:00-18:00/ 10:00-19:00/11:00-20:00).