Jobs Kyiv
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· 74 views · 17 applications · 2d
Customer Support Specialist
Countries of Europe or Ukraine · Product · 1 year of experience · Upper-Intermediate Ukrainian Product 🇺🇦Skylum allows millions of photographers to make incredible images faster. Our award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist. Join us on our mission to make photo editing...Skylum allows millions of photographers to make incredible images faster. Our award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist.
Join us on our mission to make photo editing enjoyable, easy, and accessible to anyone. You’ll be developing products with innovative technologies, providing value and inspiration for customers, and getting inspired in return.Thanks to our incredible team of experts, we've built a collaborative space where you can constantly develop and grow in a supportive way. At the same time, we believe in the freedom to be creative. Our work schedule is flexible, and we trust you to give your best while we provide you with everything you need to make work hassle-free. Skylum is proud to be a Ukrainian company, and we stand with Ukraine not only with words but with actions. We regularly donate to various organizations to help speed up the Ukrainian victory.
Skills we look for:
— At least 6 months experience in Customer Support;
— Upper-intermediate English is a MUST;
— Excellent communication skills;
— High level of personal responsibility;
— Positive attitude :)
Would be a plus:
— Interest in photography;
— Experience working with Photoshop and Lightroom;
— Knowledge in Zendesk;
— Experience in SaaS products
— Previous work during the evening hours
Your daily tasks will be:
— Handle and resolve all customers’ complaints and requests mostly in chat + emails;
— Answer technical and billing questions;
— Analyse and assess customers’ needs;
— Deliver information about benefits of the products to turn potential customers into paid ones.
Work schedule in 2 shifts:
— Morning 7:00-16:00
— Evening 15:00-00:00
What we offer:
For personal growth:
— A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;
— An educational allowance to ensure that your skills stay sharp;
— English and German classes to strengthen your capabilities and widen your knowledge.
For comfort:
— A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;
— The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.
For health:
— Medical insurance;
— Twenty-one days of paid sick leave per year;
— Healthy fruit snacks full of vitamins to keep you energized.
For leisure:
— Twenty-one days of paid vacation per year;
— Fun times at our frequent team-building activities.
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· 53 views · 7 applications · 7h
Customer Support Manager
Ukraine · Product · 1 year of experience · Upper-IntermediateCustomer Happiness Manager are you here? If you know how to make customer satisfied and close the deal, then you should check out this job opportunity. AMLBot - international project with Ukrainian origins. We develop compliance tools (AML, KYC, KYT)...Customer Happiness Manager are you here?
If you know how to make customer satisfied and close the deal, then you should check out this job opportunity.
AMLBot - international project with Ukrainian origins. We develop compliance tools (AML, KYC, KYT) to protect users from dirty money risks while interacting with CeFi & DeFi projects.
Today our service is used by 5K+ Crypto Companies ( exchanges, OTC desks, and other DeFi / CeFi businesses) and 220K+ active users
Links to our projects:
https://amlbot.com
https://kyc.amlbot.com
https://amlsafe.io
As you know, we have many clients, and they all want constant communication with us. That's why we need a skilled professional with experience in customer support 24/7. The main task is to response to requests and increase conversion from request to sale.
We offer:
- 100% remote work and flexible schedule;
- Fixed payment up to $1000 + 10% of sales. Payments in USDT;
- 20 days of paid vacation + paid sick leaves;
- Professional growth within the company. Upcoming - Head of Support Team;
- Friendly team that is always supportive.
What we want in return:
- Mandatory knowledge of crypto and experience in similar positions in this industry at least 1 year;
- Experience and knowledge of AML/KYC сompliance systems;
- Knowledge of English (upper intermediate for both verbal & written);
- Excellent negotiation skills to build relationships;
- Responsibility (for the result, deadlines, quality of promises) and discipline;
- CV with your photo and links to your social media (e.g. LinkedIn).
What we will do:
- Advise clients and sell the company's services via chat;
- Promptly process orders in the administrative system;
- Develop and improve customer relationships;
- Handle AML / KYC requests from customers;
- Participate in the life of the company.
We'll develop our business in the international scene and increase your financial wealth together.
If you've considered this position and are sure you want to develop with us, send us your CV.
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CV consideration period - 5 days. If you have not received a response from the recruiter, it means that your experience is not relevant to this vacancy.
And if you have a suitable candidate among your friends and relatives, let us know - we will appreciate it appropriately! -
· 67 views · 2 applications · 21d
Tracker / operations manager USA logistics Night SHIFT 3 days per week to $1250
Office Work · Ukraine (Kyiv) · 1 year of experience · Upper-IntermediateResponsibilities: - Oversight of the initiation and completion of logistic processes in CRM. - Coordination: Interaction with various logistic contractors and internal departments to ensure efficient and timely delivery of goods. - Driver support:...Responsibilities:
- Oversight of the initiation and completion of logistic processes in CRM.
- Coordination: Interaction with various logistic contractors and internal departments to ensure efficient and timely delivery of goods.
- Driver support: Communication with drivers to address their inquiries and issues via phone.
- Documentation flow: Processing and archiving order and delivery information, preparing reports, and data analysis.
Requirements:
- Previous experience in truck transportation logistics
- Excellent communication and organizational skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Knowledge of transportation regulations and procedures
- Proficiency in using dispatching software
- English B2
We offer:
- Innovative work environment.
- Night Shift Friday-Sunday 7.00 PM to 7.00 AM.
- Bi-weekly English classes to enhance your skills.
- A clearly defined career path.
- Paid sick leave.
- Salary based on your experience and performance, % from gross and profit, no limits.
- Comfortable office near Kyiv center.
Benefits:
- Competitive salary.
- Shape a brand-new force in logistics.
- Innovative culture with a positive environment.
- Impactful role in shaping company success.
- 15 paid vacation days to recharge and explore.
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· 96 views · 2 applications · 21d
Support Engineer (English)
Office Work · Ukraine (Kyiv) · Product · 1 year of experience · Upper-Intermediate Ukrainian Product 🇺🇦Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass...Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass production.
With a diverse range of 135+ devices, the Ajax line safeguards premises against burglary, fires, and floods while providing seamless control over electrical appliances. Our solutions have earned us Europe's highest security awards, solidifying our position as a trusted name in the industry.
Ajax is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. As our company continues to thrive, we are constantly seeking active individuals to join our team and contribute to our ongoing growth.
Right now, we have an exciting opportunity for a Support Engineer with a strong command of English.
As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.
To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:
- Respond to customer inquiries promptly and professionally via phone, email, and live chat.
- Investigate and troubleshoot client issues related to our products and services, ensuring swift resolution.
- Escalate complex problems to the appropriate team when necessary.
- Document and track customer interactions and problems using our efficient customer relationship management system (CRM).
Educate customers on the features and benefits of our outstanding products and services.
Key requirements for this role:
- Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively.
- Intermediate or higher level of English proficiency
- Experience in customer communication, ensuring you understand their needs and can provide exceptional support.
- Familiarity with CRM systems (Jira, Confluence, etc.) is. a plus
A degree in tech/engineering as a plus
In return for your dedication and contributions, we offer:
- Official employment with Diya City including ordering for mobilization
- Paid sick leaves
- 18 working days of vocations annually
- Medical insurance and free sport gym usage (Kyiv)
- Free English courses to further enhance your language skills.
- Reimbursement of professional training
An Ajax security system kit, allowing you to experience the benefits of our state-of-the-art products first-hand.
If you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems.
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· 100 views · 10 applications · 17d
Key Account Manager
Worldwide · 1 year of experience · Upper-IntermediateAweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their...Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.
We invite to our team a responsible, self-organised, empathetic, and compelling account manager to work with Aweb´s Key Clients.
Main Tasks:
- build long-term trust relations and promote the growth of loyalty of the agency’s key clients;
- analyse customer needs and work with them;
- solve development tasks project most optimally;
- coordinate the work of a team of technical specialists;
- control the project execution terms.
Necessary Hard- and Soft-skills:
- experience of successful B2B projects support at least one year;
- knowledge of English (spoken and written) at least Upper-Intermediate;
- mandatory expertise in communication, conducting complex negotiations with clients;
- the ability to quickly find answers to any questions;
- the ability to understand the client’s needs, the ability to correctly transform his wishes into tasks;
- notable analytical abilities;
- the ability to accurately and clearly formulate thoughts — orally and on paper;
- multitasking, ability to switch quickly.
It will be an advantage:
knowledge of the basics of Internet marketing.
We offer:
- a decent salary;
- official employment;
- the loyal attitude of management;
- office in Darnytska Square or remote work.
Our job offer provides:
- the opportunity to develop and realise your potential in interesting and top-class projects;
- an experienced mentor during the trial period;
- regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
- participation in internal seminars and exchange of useful information with related departments in an informal setting with pizza and sushi;
- corporate library and virtual repository of knowledge and experience;
- comfortable workplace (not open space), equipped with two monitors;
- flexible management, availability to discuss ideas and perspectives;
- efficient team and friendly atmosphere.
By joining our team, you can work with people motivated by success and involved in a common cause.
To receive an invitation for an interview, we will ask you to complete a test task, the link to which you will receive in response to your feedback.
See you at the interview!
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· 121 views · 16 applications · 13d
Client Solutions Manager
Worldwide · 1 year of experienceAweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimization (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their...Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimization (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.
We invite a Client success manager with experience in digital marketing to join our team.
Main Tasks:
- communicate with clients, develop long-term and mutually beneficial relationships;
- help clients get the best results while working with our company, analyzing their needs based on profiles (business specifics, roles, goals and expectations) and research.
- coordinate the work of technical teams;
- control the project execution terms and project results.
Requirements:
- mandatory expertise in communication, conducting complex negotiations with clients;
- the ability to find answers to any questions quickly;
- the ability to understand the client's needs, the ability to transform his wishes into tasks correctly;
- notable analytical abilities;
- the ability to formulate thoughts accurately and clearly - orally and in writing;
- multitasking and the ability to switch over quickly.
It will be an advantage:
- knowledge of the basics of Internet marketing.
We offer:
- a decent salary;
- official employment;
- the loyal attitude of management;
- remote work.
Our job offer provides:
- an experienced mentor during the trial period;
- the opportunity to develop and realize your potential in interesting projects;
- regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
- participation in internal seminars and exchange of useful information with related departments in an informal setting;
- corporate library and virtual repository of knowledge and experience.
- flexible management, availability to discuss ideas and perspectives;
- efficient team and friendly atmosphere.
By joining our team, you can work with people motivated by success and involved in a common cause.
To get a job offer, you will have to
- Send a resume with salary expectations;
- Complete a test task;
- Meet with the HRD and Head of Account managers;
- Meet with the Head of Account managers, HRD and CEO;
- Accept our offer.
See you soon!
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· 41 views · 3 applications · 3d
Negotiations Manager (Trainee)
Ukraine · 0.5 years of experience · Upper-IntermediateSpendbase is your go-to platform for cutting down cloud and software subscription costs. From vendor negotiations to SaaS operations, we help companies get the most out of their software investments. We land the best deals, boost adoption of existing...Spendbase is your go-to platform for cutting down cloud and software subscription costs. From vendor negotiations to SaaS operations, we help companies get the most out of their software investments. We land the best deals, boost adoption of existing tools, and take the hassle out of renewals.
Join us, and let’s grow together!We are looking for an open, proactive, and persuasive Trainee Negotiations Manager to join our team! If you enjoy negotiations, solving challenges, and finding creative ways to secure the best deals, this role is for you.
Why Spendbase?
- Learn from the best: Get mentorship from top experts - many of whom started here as interns!
- Exciting startup vibes: Work in a fast-moving, creative, and collaborative environment.
Real career growth: We’re scaling fast, and that means more opportunities for you to grow.
What We’re Looking For:
- A strong communicator who enjoys negotiating and problem-solving.
- Someone who is not afraid of rejection and can find new ways to get results.
- A multitasker who can juggle different tasks and prioritize effectively.
- An active and open-minded person who can build relationships with services.
- Upper-Intermediate English is a must.
What You’ll Be Doing:- Negotiating discounts with service providers on behalf of our clients.
- Solving client issues related to services, including answering questions about special pricing offers.
- Handling refusals and objections, finding alternative approaches to secure better deals.
- Applying clients to credit programs with services like AWS, Microsoft, MongoDB, and others to help them save money.
- Managing multiple tasks at once, staying organized while working with different services and clients.
Filling out documents and maintaining statistics, ensuring all processes are well-documented.
What we offer:
- 2-week internship where you'll get real experience under the guidance and support of a mentor.
- A chance to land a full-time Junior Negotiations Manager role if you rock it.
- Good pay with regular check-ins about how you're doing.
- We pay for overtime - your time matters.
- Paid vacation and sick leave.
Online medical consultations.
Why This Role Will Benefit You:
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This role is not just about work - it’s about gaining valuable life skills. You’ll become a pro at negotiation, learn to defend your point of view, and develop the confidence to handle any discussion. Plus, you’ll gain experience in negotiation management, financial optimization, and strategic decision-making.
If you’re ready to take on a dynamic and rewarding challenge, we’d love to hear from you! -
· 41 views · 1 application · 21d
Support manager to $700
Office Work · Ukraine (Kyiv) · Upper-IntermediateWe offer you a job in logistics that successfully withstands all crises. Be confident in the future! Our client is an international company providing transport logistics services in the USA. The company focuses on Western standards of working...We offer you a job in logistics that successfully withstands all crises. Be confident in the future!
Our client is an international company providing transport logistics services in the USA. The company focuses on Western standards of working conditions. One of the corporate principles is not to attract specialists to management positions from outside, but to develop them within the company. Our client positions itself as a progressive and sustainable company. And they invite people with the same values to their team.
What We Offer:
- Working hours: 3 pm — 1 am 4/4 (office work from 3PM to 8PM, then to 1AM — remotely).
- Exceptional Training: Access to internal development programs.
Career Development: Experience clear opportunities for advancement.
Key Tasks:
- Control over the shipping process.
- Communication with English-speaking brokers and drivers by phone.
- Timely provision of feedback for the client.
- Taking calls and solving problems in the delivery of goods.
- Processing of emails and prompt resolution of the related issues.
- CRM system control.
Processing and control of cargo documentation.
What We’re Looking For:
- Knowledge of English from B2 level.
- Ability to effectively multitask.
- Proficient time management skills.
- Track record of consistently attaining performance goals and having personal accountability for own results.
Demonstrated desire for professional growth and development.
Take the first step towards a fulfilling career where your growth is the priority!
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· 88 views · 11 applications · 6d
Customer Support Agent
Ukraine · Product · 1 year of experience · Upper-IntermediateRequirements: English language at an Upper-intermediate level. Proactive approach. Sense of responsibility and ability to work in a team. Resilience and good communication skills. Passion for the customer service industry and the ability to work in...Requirements:
- English language at an Upper-intermediate level.
- Proactive approach.
- Sense of responsibility and ability to work in a team.
- Resilience and good communication skills.
- Passion for the customer service industry and the ability to work in different shifts.
- Positive attitude towards gambling.
Responsibilities:
- Work with a large volume of live chats and emails.
- Provide accurate, reliable, and comprehensive information to customers.
- Adhere to communication procedures, instructions, and policies.
- Support other business units by communicating with customers and documenting customer inquiries.
- Manage complaints and provide appropriate problem resolutions within established deadlines.
Nice to have:
- Experience in customer support/sales/ fields.
Benefits:
- Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic offices in Lutsk and Kyiv for an inspiring in-person experience.
- Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
- Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
- A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
- Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
- Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.
- English language at an Upper-intermediate level.
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· 35 views · 2 applications · 27d
Routing Specialist/Technical support VoIP
Office Work · Ukraine (Kyiv) · Product · 1 year of experience · Upper-IntermediateWe are currently seeking for motivated Routing Specialist. Job responsibilities Respond to client matters timely and diligently; Own accountability of routing related issues and provide customer support; Make needful changes in routing to provide best...We are currently seeking for motivated Routing Specialist.
Job responsibilities
Respond to client matters timely and diligently;
Own accountability of routing related issues and provide customer support;
Make needful changes in routing to provide best service to customers;
Implement customer-centric approach towards service;
Test current and new carriers’ routes to ensure high quality service to customers;
Monitor VoIP services performance and statistics;
Troubleshoot VoIP problems and interact with carriers to resolve issues (open Trouble Tickets);
Report all important issues to the manager and find timely solutions to critical matters;
Communicate with other departments to ensure customer satisfaction.
Required skills:
Experience in Telecom industry and VoIP support or as NOC;
Basic understanding of network monitoring concepts and management tools;
Ability to collate and interpret data from various sources;
Ability to assess faults, prioritize and respond accordingly;
English, upper intermediate communication skills in order to communicate with customers and carriers;
Capable of multi-tasking, good time management and prioritization of workload;
Ability to handle pressure and show customer first approach in demanding situations.
What We Offer:
Experience in an international company;
Tax coverage and accountant support;
Long-term employment and stable salary;
Paid holidays and sick leaves;
Public holidays according to current Ukrainian legislation;
Medical insurance for employees;
English classes;
Office in the city center Zoloti Vorota;
Bonus system.
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· 98 views · 10 applications · 23d
Client Relations Manager to $1500
Office Work · Ukraine (Kyiv) · IntermediateExplore a career that promises stability, growth, and global opportunities. Our client, a well-respected player in US logistics, is seeking enthusiastic English-speaking professionals eager to step into the transportation and supply chain sector. You'll...Explore a career that promises stability, growth, and global opportunities.
Our client, a well-respected player in US logistics, is seeking enthusiastic English-speaking professionals eager to step into the transportation and supply chain sector. You'll get full training and competitive pay from day one.
What We Offer:
- Competitive Salary: Base pay plus bonuses based on your performance.
- Comprehensive Training: Access to our internal training programs for skill enhancement.
- Career Progression: Clear opportunities for growth and advancement in your career.
- Work Hours: 3 PM to 1 AM, five days a week (in-office from 3 PM to 9 PM, then remote until 1 AM).
Your Role:
- Interact with customers concerning cargo shipping via chat or telephone.
- Coordinate with drivers to facilitate smooth logistics processes.
- Work closely with your team to drive collective success.
- Keeping CRM up to date
What We’re Looking For:
- English level from B1 or higher.
- Strong verbal and written communication skills.
- A keen eye for detail and excellent follow-through.
- The ability to juggle multiple tasks and solve problems on the go.
- Basic computer skills (email, internet).
Take the first step towards a fulfilling career where your growth is the priority!
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· 78 views · 1 application · 17d
Technical/Customer Support Specialist
Office Work · Ukraine (Kyiv) · Product · 1 year of experience · Upper-IntermediateLocation: Kyiv Employment type: Full-time Work format: Office-based We’re seeking a Technical/Customer Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of...📍 Location: Kyiv
💼 Employment type: Full-time
🧭 Work format: Office-based
We’re seeking a Technical/Customer Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.
About us:
Stape — is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 10 billion requests daily, helping improve tracking accuracy and data privacy for more than 100, 000 clients worldwide. We work closely with top partners like Meta and Snapchat to provide advanced tracking capabilities.
Key tasks:
- Setting up and maintaining tracking for clients
- Developing and managing Server Google Tag Manager templates
- Supporting and assisting customers with tracking issues
- Creating and updating documentation
Your background:
- 1+ years of experience in tracking setups (as advantage)
- Basic knowledge and experience with JavaScript (and any frameworks), HTML, CSS
- Experience with REST API integrations
- Ability to analyze data, identify tracking issues, and find solutions
- Ability to work in a small team / startup environment
- English skills (Upper-Intermediate or higher)
Will be a plus:
- Experience with GTM and sGTM (Google Tag Manager, Server Google Tag Manager)
- Experience in writing tags for GTM/sGTM
- Knowledge of conversion APIs of major platforms (Meta, TikTok, etc.)
- Experience in working with Meta/Google/etc. advertising campaigns
We offer:
- Innovative product: Make a meaningful difference by contributing to a globally recognized solution that shapes the future of the server-side tracking market.
- Collaborative culture: Thrive in a friendly and open team environment that encourages initiative, creativity, and collaboration.
- Cozy office in Kyiv: Join us at our office in the heart of the city near the Zoloty Vorota metro station, with up to 10 free taxi rides to ensure a smooth and hassle-free commute.
- Career growth support: The company provides a dedicated budget for your professional development.
- Paid parental leave: Paid parental leave is available to support employees during key life moments, helping to maintain a healthy balance between work and family life.
- Work-Life Harmony: Unlimited sick leave, 20 paid vacation days, and official Ukrainian holidays to help you stay healthy and recharge.
Excited to join us? Submit your CV and let’s get started!
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· 64 views · 3 applications · 16d
IT Manager/IT Support (Internal)
Office Work · Ukraine (Kyiv) · 0.5 years of experience · Upper-IntermediateSpendbase is a fast-growing fintech& SaaS company helping businesses manage and optimize their software spend. We’re looking for a highly organized person to join our company as an IT Manager & IT Support (Internal). Office format of work for talents...Spendbase is a fast-growing fintech& SaaS company helping businesses manage and optimize their software spend. We’re looking for a highly organized person to join our company as an IT Manager & IT Support (Internal).
🤝 Office format of work for talents from Kyiv.
Who you are:- Bachelor’s degree in IT, Computer Science, Cybersecurity, or a related field
- Upper-Intermediate English level required
- The go-to person for IT challenges, delivering quick and effective solutions
- Skilled at architecting and managing secure user access across tools like Google Workspace, password managers, Slack, and more
- Experienced collaborating with HR to handle user onboarding, offboarding, and overall user lifecycle management
- Committed to maintaining strong security through enforcement of IT policies
- Proficient in overseeing the full lifecycle and inventory of IT assets, including device management
- Able to create clear, user-friendly technical documentation and guides
- Hands-on experience with G Suite (Google Workspace)
- Experience with service desk tools like GLPI is a plus
What you will do:
- Provide first-line support for IT issues, troubleshooting both hardware and software problems
- Manage user accounts, permissions, and IT resource access in close coordination with HR
- Deliver timely internal support to resolve user IT challenges efficiently
- Ensure all IT systems comply with security standards and policies
- Track and manage IT assets, including hardware, software, and devices inventory
- Develop and maintain helpful documentation and guides for employees
What we offer:
- Competitive pay with regular performance reviews
- Paid vacation and sick leave
- Paid overtime
- Online medical consultation services
- Career growth opportunities with mentorship and guidance
Apply now and help us shape the future of fintech!
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· 62 views · 6 applications · 15d
Customer Support Manager
Countries of Europe or Ukraine · Product · 1 year of experience · Advanced/Fluenteffie is an international software product company. We discover new and unconventional approaches to tackling business challenges by providing global cloud-based SaaS solutions, leveraging the sharing economy and AI capabilities. In addition to developing...effie is an international software product company. We discover new and unconventional approaches to tackling business challenges by providing global cloud-based SaaS solutions, leveraging the sharing economy and AI capabilities.
In addition to developing innovative software products, we offer a full range of services, including deployment, training, administration, optimization, process automation, technical support, and business analytics consulting.
Our main expertise lies in optimizing business processes for manufacturers, distributors, merchandising agencies, and retail chains in the CPG (including FMCG) and pharmaceutical industries.
- 140+ team members;
- 100+ clients across 13 countries, including PepsiCo, Coca-Cola, Nestle, Shell, Nemiroff, Philip Morris, and others;
- 27,000+ users of our services;
- Microsoft Gold Partner.
What We Value:
- Passion — You can only make customers happy if you truly love what you do;
- Trust — The foundation of all relationships, inside and outside the company;
- An Eye for Excellence — A deep appreciation for quality in every form;
- Simplicity — The best things don’t need extra explanation.
Requirements:
- Prior experience in customer support is a big plus;
- Strong command of English (advanced or fluent);
- Proficiency in Ukrainian;
- Excellent communication skills – both written and verbal;
- Fast learner with attention to detail and a proactive mindset;
- Empathetic, patient, and professional in customer interactions;
- Comfortable working under pressure and managing multiple tasks;
Experience with CRM or support systems is an advantage.
Responsibilities:
- Providing first-line support to customers via phone, ticketing system, or chat – identifying, analyzing, and prioritizing their requests;
- Escalating complex issues to second-line support or developers when needed;
- Following up on resolutions and clearly communicating solutions back to customers;
- Managing customer expectations and ensuring a positive support experience;
- Explaining technical information in a simple, user-friendly way — no complex jargon;
- Collaborating with internal teams such as developers and product specialists to resolve advanced technical problems;
- Maintaining and contributing to the internal knowledge base to improve support efficiency;
- Translating content (e.g., user guides, interfaces, presentations) into English upon request;
Conducting remote onboarding and training sessions to help customers navigate the platform.
We offer:
- Work format: Remote or hybrid;
- Office in Kyiv, a 15-minute walk from Sviatoshyn metro station, featuring a shelter and all necessary amenities for uninterrupted work during power outages and blackouts;
- Schedule: Monday to Friday, 10:00 AM – 7:00 PM (Kyiv time);
- Free parking for cars, motorcycles, and bicycles;
- Partial reimbursement for medical insurance upon successful completion of the probation period;
- 21 working days of paid vacation, plus paid sick leave;
- 12 additional days off per year;
- Exclusive discount card for the WineTime retail chain.
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· 51 views · 2 applications · 5d
Operations manager
Office Work · Ukraine (Kyiv) · Product · 2 years of experience · Upper-Intermediate Ukrainian Product 🇺🇦Ajax Systems is an international technology company and the largest developer and manufacturer of Ajax security systems with smart home capabilities in Europe. It’s a comprehensive ecosystem of 180 devices, mobile and desktop applications, and server...Ajax Systems is an international technology company and the largest developer and manufacturer of Ajax security systems with smart home capabilities in Europe. It’s a comprehensive ecosystem of 180 devices, mobile and desktop applications, and server infrastructure. Every year, we demonstrate exponential growth in both the size of our team and our global user base. Today, the company employs over 4,100 people, and Ajax devices protect 3.5 million users in more than 187 countries worldwide.
We are looking for a new team member to help us become even more effective! Behind the success and ambitions of our company stands a strong team of professionals. We are looking for a new player to join us and contribute to our growth!
Responsibilities:
- Provide administrative and/or technological support for contract administration, customer service, and order history management.
- Assist the Business Development Manager in driving sales.
- Register and forward contracts for the Business Development Manager, prepare presentations, work in 1C, and manage tasks using Jira.
- Oversee the process of delivering goods to customers in cooperation with logistics and production departments.
- Support he Business Development Manager in expanding and developing relationships with clients, as needed.
- Respond to customer inquiries.
- Build strong relationships with clients while maintaining high-quality customer service.
Develop a deep understanding of all systems interacting with clients.
Requirements:
- Experience in working with 1C (a plus).
- Experience in export (a plus).
- Proficiency in English at the B2 level.
- Experience with Google Docs and MS Office.
- Experience with customer interaction and document management.
- Ability to work with numbers, attention to detail, and organizational skills.
- High level of responsibility.
Ability to work well in a team and interact effectively with colleagues.
We offer:
- A dynamic team and a zero-bullshit culture.
- Flexible working hours at the office.
- Diverse projects and professional growth opportunities.
- English language lessons.
- Health insurance.
Ajax security system kit (participation in the beta testing project—getting and testing new gadgets before their official release).
Join the Ajax Systems team to make Made in Ukraine synonymous with reliability!
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