Jobs Kyiv

Skylum allows millions of photographers to make incredible images faster. Our award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist.
Join us on our mission to make photo editing enjoyable, easy, and accessible to anyone. You’ll be developing products with innovative technologies, providing value and inspiration for customers, and getting inspired in return.

Thanks to our incredible team of experts, we've built a collaborative space where you can constantly develop and grow in a supportive way. At the same time, we believe in the freedom to be creative. Our work schedule is flexible, and we trust you to give your best while we provide you with everything you need to make work hassle-free. Skylum is proud to be a Ukrainian company, and we stand with Ukraine not only with words but with actions. We regularly donate to various organizations to help speed up the Ukrainian victory. 

Skills we look for:

— At least 6 months experience in Customer Support;

— Upper-intermediate English is a MUST;

— Excellent communication skills;

— High level of personal responsibility;

— Positive attitude :)

Would be a plus:

— Interest in photography;

— Experience working with Photoshop and Lightroom;

— Knowledge in Zendesk;

— Experience in SaaS products

— Previous work during the evening hours

Your daily tasks will be:

— Handle and resolve all customers’ complaints and requests mostly in chat + emails;

— Answer technical and billing questions;

— Analyse and assess customers’ needs;

— Deliver information about benefits of the products to turn potential customers into paid ones.

Work schedule in 2 shifts:

— Morning 7:00-16:00

— Evening 15:00-00:00

What we offer:

For personal growth:

— A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;

— An educational allowance to ensure that your skills stay sharp;

— English and German classes to strengthen your capabilities and widen your knowledge.

For comfort:

— A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;

— The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:

— Medical insurance;

— Twenty-one days of paid sick leave per year;

— Healthy fruit snacks full of vitamins to keep you energized.

For leisure:

— Twenty-one days of paid vacation per year;

— Fun times at our frequent team-building activities.

Responsibilities:

- Oversight of the initiation and completion of logistic processes in CRM.

- Coordination: Interaction with various logistic contractors and internal departments to ensure efficient and timely delivery of goods.

- Driver support: Communication with drivers to address their inquiries and issues via phone.

- Documentation flow: Processing and archiving order and delivery information, preparing reports, and data analysis.

Requirements:

- Previous experience in truck transportation logistics

- Excellent communication and organizational skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Knowledge of transportation regulations and procedures

- Proficiency in using dispatching software

- English B2

We offer:

- Innovative work environment.

- Night Shift  Friday-Sunday 7.00 PM to 7.00 AM.

- Bi-weekly English classes to enhance your skills.

- A clearly defined career path.

- Paid sick leave.

- Salary based on your experience and performance, % from gross and profit, no limits.

- Comfortable office near Kyiv center.

Benefits:

- Competitive salary.

- Shape a brand-new force in logistics.

- Innovative culture with a positive environment.

- Impactful role in shaping company success.

- 15 paid vacation days to recharge and explore.

Explore a career that promises stability, growth, and global opportunities.

Our client, a well-respected player in US logistics, is seeking enthusiastic English-speaking professionals eager to step into the transportation and supply chain sector. You'll get full training and competitive pay from day one. 

What We Offer:

• Competitive Salary: Base pay plus bonuses.
• Comprehensive Training: Access to our internal training programs for skill enhancement.
• Career Progression: Clear opportunities for growth and advancement in your career.
• Work Hours: 3 PM to 1 AM, five days a week (in-office from 3 PM to 9 PM, then remote until 1 AM).

Your Role:

• Interact with customers concerning cargo shipping via chat or telephone.
• Coordinate with drivers to facilitate smooth logistics processes.
• Work closely with your team to drive collective success.
• Keeping CRM up to date

What We’re Looking For:

• English level from B2 or higher.
• Strong verbal and written communication skills.
• A keen eye for detail and excellent follow-through.
• Basic computer skills (email, internet).

Take the first step towards a fulfilling career where your growth is the priority!

🔥 Vacancy: Technical Support Specialist

📍 Where? Office in Kyiv (5/2)
⏰ Schedule: 10.00 - 19.00
💰 Salary: $900

Who are we?

We are a tech company developing an innovative product. We're looking for motivated people with no prior experience — we'll teach you everything you need to know!

Why join us?

💰 $900 salary
👔 Office in the city center with a great atmosphere
🎯 Clear career path for beginners

What will you do?

🔹 Consult clients via chat
🔹 Analyze simple technical issues
🔹 Handle basic support requests
🔹 Test functionality

We're looking for someone who:

✅ Has basic technical skills (even as a hobby)
✅ Learns quickly and enjoys solving problems
✅ Is responsible and a team player

🌟 Key personal qualities we value:

🧠 Stress resilience
✔ Ability to stay calm and focused during stressful situations (e.g., system failures or dealing with dissatisfied customers)
✔ Capability to effectively prioritize tasks under pressure
✔ Skill in turning challenges into valuable experience instead of stress

💬 Communication and teamwork
✔ Clear explanations: Able to explain technical concepts in simple terms to non-technical users
✔ Active listening: Good at asking the right questions to pinpoint issues
✔ Team spirit: Willing to collaborate with developers, QA, and other departments to resolve problems quickly

🌟 Team atmosphere

We have a friendly, warm team where everyone feels part of a shared mission. We believe that a positive atmosphere is key to effective work.

What brings us together:
☕ Coffee & sweets – Freshly brewed coffee, tea, and tasty snacks always available to recharge during the day
🍕 Happy Friday – Every Friday the company orders a delicious lunch from a favorite restaurant, and we eat together, sharing stories and laughs
🎉 Team buildings & corporate events – We regularly organize events: from quests and board games to outdoor retreats
💬 Open communication – Everyone is welcome to share ideas, speak up, or simply chat over a cup of coffee

We’re not just colleagues — we’re a team that supports each other and achieves goals together. Join us if you’re looking to work in a cozy and inspiring environment! 😊

Team Summary

Our IT Support team is responsible for managing and resolving complex technical issues, ensuring a stable and efficient technology environment for the entire organization. We are focused on both high-priority issue resolution and continuous process improvement. We also play a key role in coordinating with other departments, including HR and Recruitment, to streamline the  onboarding and offboarding processes.

Job Summary

The IT Support Lead directs and mentors the support team while actively participating in resolving complex technical issues. This role combines leadership with hands-on technical expertise, responsible for both leading the IT support team and providing direct on-site support for advanced incidents.

Responsibilities and Duties

• Lead and mentor the IT support team members to enhance their skills, foster a collaborative environment, and boost overall performance.
• Serve as the primary point of escalation for complex and high-priority technical issues, providing advanced troubleshooting and expert guidance to the team.
• Provide direct, hands-on technical support for escalated incidents, user requests, and complex hardware/software issues, both remotely and in person.
• Monitor team performance by tracking key metrics (e.g., ticket volume, resolution time, user satisfaction) and generate regular reports for IT management.
• Manage IT support projects, including hardware refreshes, software rollouts, and system upgrades, ensuring they are completed on time and within scope.
• Coordinate with other departments, including HR and Recruitment, to streamline the IT onboarding and offboarding processes for all employees.
• Manage physical IT assets, including inventory, on-site setup, and maintenance of computer systems and network hardware.
• Assist with procurement decisions and ensure all systems and configurations comply with company standards and security policies.

Qualifications and Skills

• Hands-on experience in troubleshooting complex issues across macOS, Windows, and Linux operating systems, as well as server environments.
• Advanced knowledge of network architecture, infrastructure management, and security principles, including firewalls, VPNs, and endpoint security.
• Proven experience in administering and optimizing ITSM platforms like Freshservice and Jira to improve support workflows, manage service level agreements (SLAs), and enhance user satisfaction.
• Good knowledge of IT Asset Management and proven ability to manage the lifecycle of IT assets (inventory, procurement) and vendor relations, to ensure all systems comply with company standards and security policies.
• Hands-on experience with key IT tools and platforms such as Jamf, Cisco Meraki, Google Workspace, and VMware Workspace ONE.
• Proven ability to coach, mentor, and develop technical staff, fostering a culture of collaboration, continuous improvement, and high performance.
• Good communication skills to effectively collaborate with stakeholders across all levels of the organization and act as a liaison for the IT team.

• Good spoken and written English.

   

Nice to have

• Advanced scripting and automation skills to streamline team workflows and system management.
• Hands-on experience with IAM systems such as Okta.

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member
• Competitive compensation and perks. Annual performance review
• Gig-contract
• 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
• Medical insurance is provided from day one. Sick leaves and medical leaves are available
• Remote working mode is available within Ukraine only
• Free meals, fruits, and snacks when working in the office.

We are open to candidates with no prior experience! From your very first working day, you will receive full training at the company’s expense.

Atlas Recruiting is a recruitment agency that breaks stereotypes in the job market. We help international logistics companies find strong professionals, while candidates get jobs that provide both stability and satisfaction.

Our client is an international logistics company specializing in freight transportation across the United States. The company operates by Western standards, develops its employees, and promotes them to leadership roles without hiring managers from outside. It values progress, stability, and invites people with the same mindset to join the team.

We are currently looking for a motivated and proactive Customer Support Manager with English proficiency to work with an American transportation company

Your main responsibilities:

• Oversee the shipping process.
• Communicate with English-speaking brokers and drivers.
• Provide timely updates to clients.
• Handle emails and resolve issues quickly.

• Work with CRM systems and cargo documentation.

   

What we expect from you:

• English level B2 or higher (both spoken and written).
• Willingness to learn and grow in the field of international logistics.
• Strong communication skills, attentiveness, and responsibility.
• Ability to find solutions in non-standard situations.

• Multitasking and stress resistance.

   

What the company offers:

• Full training from day one, covered by the company.
• Work schedule: 21:00-07:00 (4 working days and 4 non-working days)
• Modern office equipped with everything you need.
• Corporate events.

• Income in foreign currency ($950 per month).

   

Even if you have no experience in logistics or a similar role — that’s not a problem! We will teach you everything.

Join a team where your growth is always a priority.

Send us your resume and start your career in an international company today!

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support — calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

Requirements

• Language skills: fluent English and Ukrainian, other languages are a plus
• 2+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months

Benefits

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Fishing for Friends program — our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events

Spendbase is a global fintech company with a startup mindset, helping businesses optimize their spending on SaaS, cloud services, and corporate cards.

We’re growing fast and looking for a Customer Care Specialist to join our team.
If you love helping people, solving problems, and making customers feel valued, this role is for you!

Why Join Spendbase?

• Impactful Work: Play a direct role in transforming how businesses manage their software investments.
• Innovative Culture: Be part of a fast-paced startup that values creativity, diversity, and collaboration.
• Career Growth: As we rapidly expand, you’ll have abundant opportunities to develop your skills and grow with us.
• Supportive Environment: Work in a lightweight, fun, and focused atmosphere that breathes innovation.

What we’re looking for:

• A strong communicator who genuinely enjoys helping clients.
• A multitasker who can stay organized while handling multiple cases.
• A positive, open-minded person who builds relationships easily.
• Upper-Intermediate English is a must.

What you'll do:

• Respond to customer inquiries via email, chat, and calls, ensuring quick and helpful solutions.
• Negotiate discounts with service providers on behalf of our clients.
• Resolve service-related issues and escalate cases when needed.
• Handle objections, refusals, and find alternative solutions.
• Enroll clients in special credit & savings programs with AWS, Microsoft, MongoDB, and others.

What we offer:

• Competitive salary.
• Opportunity to build something meaningful and scale it globally.
• Supportive, fast-paced, and ownership-driven environment.
• Paid vacation and sick leaves.
• Paid overtime.
• Online medical consultation services.

Join the growth.
 

FAVBET — is an Entertainment Tech company founded in 1999. We develop services for betting and games, sponsor and develop sport.

We have been making the game spectacular more than 26 years. FAVBET — is a team, where everyone makes sport brighter and gaming experience more unique.

FAVBET — supports both professional athletes and amateurs, sponsors Premier League teams and regional championship. It’s a responsible company, which stands for betting and game culture. We also invest in the struggle against addiction, help to overcome crisis situations, and ensure that players comply with age restrictions.

We are looking for an online chat Customer Support Manager who will join us in developing and providing high-quality support to our customers. You will interact with English-speaking customers (online chats), handling incoming requests and dealing with any concerns they may have.

Responsibilities:

• Receiving incoming chats from customers and advising on the site;
• Creating a friendly environment when dealing with clients;
• Communicating with clients following a customer-oriented approach in resolving issues and ensuring their satisfaction;
• Interacting with other departments of the company to resolve the issues;
• Internal documents translation;
• Working from our office (near Pochaina metro station).

Requirements:

• Fluent Ukrainian and Upper-Intermediate or Advanced English;
• Age from 21 (provided by the gambling legislation);
• You are finding yourself in the field of customer support service;
• You are positive, attentive, and easy-going;
• You are a fast learner and can multitask.

We offer:

• Competitive salary that depends on KPI;
• Shift schedule — 12 hours, 2/2, 5 night shifts per month (but we are always flexible for your needs still);
• Official employment;
• Individual professional development plan;
• 24 days of paid vacation and 10 sick leaves;
• Health insurance or gym membership;
• Free corporate English courses;
• Comfortable office (near the Pochaina metro station) with a lot of snacks, and coffee;
• A cool team of creative and interesting people.

Join Favbet team and light up the game with us!

Client Manager (Junior)

We’re looking for a motivated Junior Client Manager who wants to start a career in IT and develop strong skills in communication, project support  and client care.

This role is perfect for someone at the beginning of their journey - you’ll work directly with clients from the US, support them in using our solutions, and grow step by step into a confident professional in client relations and account management.

We are a fast-growing health tech startup developing and managing connected medical devices for clinics across the US.

What you’ll do:

• Communicate with clinics and partners 
• Build long-term relationships and support clients in their daily needs
• Monitor device performance and assist with operational processes (e.g., reporting, invoicing)
• Help gather feedback and translate it into tasks for the product team
• Learn and grow by supporting both client success and project coordination

 What we’re looking for:

• 0 - 1 year of experience (internships, courses, volunteering, or small projects are welcome)
• Fluent English (spoken & written) - you’ll use it every day with native speakers
• Strong communication skills and a genuine interest in working with people
• Organized, proactive, and detail-oriented
• Flexibility to work US business hours (at least 2–3 days/week)
• Bonus: interest in healthcare or health tech

Why join us:

• The perfect entry point into IT - ideal for juniors who want to start their career in a global environment
• Daily practice of English with native speakers
• Mentorship and hands-on learning in client management and account development
• Work on innovative health tech projects 
• Be part of a startup culture: fast-paced, collaborative, lots of learning
• Fixed salary in USD

If you’re experienced in support process design, enjoy working with tech teams and AI tools, and love turning user feedback into actionable improvements—this role is for you.

In this position, you’ll be responsible for setting up and improving our customer support tools and processes, automating workflows using AI-powered solutions, experimenting with new technologies, and building scalable systems.

Key Responsibilities

• Describe and document current and future customer support processes, identifying opportunities for AI-driven optimization.
• Design and implement tools and workflows — especially AI-powered ones — to monitor, automate, and improve these processes.
• Systematize feedback from users and team members, turning it into clear, actionable tasks for further enhancement or automation.
• Formulate and test hypotheses for process improvements, including the application of AI solutions.
• Manage a backlog of support-related improvements, experiments, and AI/tool updates.
• Set clear tasks for developers and collaborate with tech teams to implement both traditional and AI-based tooling changes.
• Act as a bridge between local support teams, developers, and stakeholders to align needs and drive execution — with a focus on scaling through intelligent automation.
• Create processes to ensure bugs are addressed by tech teams within SLA, leveraging automation where possible to track and escalate issues.
   

Required Skills and Experience

• Analytical mindset and confidence working with data (Google Sheets/Excel a must; SQL, Power BI a plus).
• Experience setting up and optimizing customer support processes, including working with SLAs, OKRs, and support metrics (NPS, CSAT).
• Ability to structure tasks and manage cross-functional collaboration effectively.
• Comfortable working with AI tools and leveraging them to enhance automation and insights.
• Skilled at troubleshooting and proactive in experimenting with new ideas.
• Intermediate or higher level of English (B1+).
   

Nice to Have

• Experience in process design and optimization.
• Background in customer support, tech support, QC, or CX, ideally in a lead or tooling role.
• Experience working with multicultural and distributed teams.
• Confidence reading product documentation and configuring new tools independently.

Why Lalafo?

• Impact & Ownership: You’ll own automation and support process improvements across multiple markets.
• Experimentation Culture: Your ideas will be tested and scaled.
• Flat & Collaborative: You’ll work directly with decision-makers and engineers.
• Flexibility — Hybrid work format from our offices in Kyiv or Cherkasy.
• Growth: Learn, experiment, and grow within a supportive and data-driven team.
   

This is not a people management role — it’s perfect for someone who wants to focus on systems, automation, experimentation, and making things better every day.

Are you the one to take our customer support to the next level? Let’s talk.

We believe work should bring joy, purpose, and personal growth — and that’s exactly what we help you find.

Our client is an international company specializing in transport logistics across the U.S. They operate by Western standards, ensuring modern working conditions and a culture of internal growth. Instead of hiring external managers, the company focuses on developing leadership talent from within — because long-term success starts with people. This is a place for those who value progress, sustainability, and real career development.

What You’ll Be Doing:

• Building strong and effective communication with clients to boost satisfaction and loyalty.
• Providing timely, high-quality support through email and phone.
• Analyzing, planning, and coordinating efficient cargo transportation.

What We’re Looking For:

• English proficiency at Upper-Intermediate level or higher.
• A well-organized communicator who connects easily with different types of people.
• A critical thinker who can stay calm and find solutions, even under pressure.
• A multitasker who thrives in a dynamic work environment.
• A proactive team player who takes initiative and gets things done.

What We Offer:

We offer several schedule options:

Night Shift:

11:00 PM — 9:00 AM (4 days on / 3 days off)

11:00 PM — 9:00 AM (4 days on / 4 days off)

Day Shift:

3:00 PM — 1:00 AM (5 days on / 2 days off)

3:00 PM — 1:00 AM (4 days on / 4 days off)

MorningShift:

9:00 AM — 7:00 PM (5 days on / 2 days off)

9:00 AM — 7:00 PM (4 days on / 4 days off)

• A fully equipped, comfortable office.
• Paid training and onboarding.
• Friendly corporate events and a team-oriented atmosphere.

About Us:

Atlas Recruiting is a recruiting company that challenges traditional hiring norms. We connect talented professionals with top international logistics companies.

Take your first step toward a career where growth isn’t just possible — it’s expected.

Job Description:
We are seeking a highly motivated and experienced VIP Manager to join our team. The ideal candidate will be responsible for managing relationships with our VIP clients, ensuring personalized service, and driving client retention and loyalty.

Requirements:
 

• Minimum 1 year of experience working with Tier 1 English-speaking VIP clients.
• Expirience in iGaming indusrty
• Proven track record of successful VIP client management with measurable KPIs.
• Strong analytical skills with the ability to interpret data and generate insights.
• Excellent interpersonal and communication skills.
• Ability to work collaboratively across multiple departments.

Key Responsibilities:
 

• VIP Client Portfolio Management: Build and maintain strong personal relationships with VIP clients, identify their needs, provide tailored services, and offer exclusive benefits and bonuses.
• Client Retention and Loyalty Growth: Develop and implement strategies to retain VIP clients through personalized offers, bonuses, gifts, tournaments, promotions, and exclusive VIP events to increase engagement.
• Analytics and Reporting: Monitor VIP client activity, analyze key metrics (revenue, retention, churn), and prepare detailed reports for senior management.
• Cross-Functional Collaboration: Work closely with Marketing, Customer Support, Product Teams, Analytics, Legal, and Compliance departments to ensure a seamless VIP experience.
  
  What you’ll get:
• Flexible working hours that fit your natural rhythm: 08:00–17:00, 09:00–18:00, or 10:00–19:00.
• Hybrid format: 2 remote days/week of your choice.
• 17 working days of paid vacation (available after 6 months).
• Salary in USD.
• Clear structure and feedback. We’ve got processes. You’ll always know what’s expected and how to improve.
• Experience that matters. You'll work with a strong team and build a portfolio that actually opens doors.
• Fun corporate activities.

Estonian software company (15+ years in the market, innovative web & mobile solutions for transportation management) is looking for a Support Engineer in Kyiv (on-site).

REQUIREMENTS:

- At least 2 years of technical support experience (1st-2nd line);

- Practical skills with Windows Active Directory, DNS, DHCP;

- MySQL skills;

- Higher education;

- Technical English (higher proficiency is a plus).

COMPANY OFFERS:

- Official employment, all taxes are paid;

- Exemption from mobilization;

- Working hours: Monday to Friday, 08:00–17:00;

- Mandatory presence at the workplace in the Solomiansky district of Kyiv;

- 24 paid vacation days per year;

- Paid sick leave;

- Provision of necessary up-to-date equipment.

Simply Contact — міжнародна компанія у галузі customer support, що працює з клієнтами по всьому світу, та є однією із лідерів у своїй галузі.

Ми допомагаємо компаніям залишатися конкурентоспроможними, покращувати якість обслуговування та ефективність роботи з клієнтами завдяки якісному та омніканальному аутсорсингу підтримки клієнтів. Серед наших клієнтів — WizzAir, Bolt, DittoMusic, Howly та інші. Компанія на ринку 10 років, понад 550 співробітників у 5 локаціях в Україні та Польщі.

Наші міжнародні нагороди та визнання:

Gold Winner — Best Crisis Management Approach by European Contact Center & Customer Service Awards (ECCCSAs) — 2022

Silver Stevie Award for Contact Centre of the Year — 2023

Ми активно розвиваємось та розширюємо команду customer support representative однієї з топових європейських авіакомпаній.

Ми пропонуємо:

Стабільну зарплатню. Cтавка + щомісячний бонус.

Зручний графік роботи: Понеділок - П'ятниця 10:00-19:00

Можливість роботи з дому.

Можливість рости та розвиватися в динамічній компанії.

Можливість працювати в одному з офісів в Україні, або ж закордоном.

Завдання:

Допомога пасажирам у бронюванні авіаквитків (зміни у бронюванні, скасування). Вхідна лінія дзвінків та чати

Консультування клієнтів щодо сервісів авіакомпанії.

Регулювання питань, пов’язаних зі скасуванням та затримкою рейсів.

Необхідні знання та навички:

Upper-intermediate German level.

Бажання вчитися новому, інтерес до сфери авіації та подорожей.

Емпатичність, комунікабельність, відповідальність, націленість на зростання та результат.

Цікаво? Приєднуйся! Надсилай нам своє резюме і ми зв’яжемося з тобою!