Jobs Kyiv

Skylum allows millions of photographers to make incredible images faster. Our award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist.
Join us on our mission to make photo editing enjoyable, easy, and accessible to anyone. You’ll be developing products with innovative technologies, providing value and inspiration for customers, and getting inspired in return.

Thanks to our incredible team of experts, we've built a collaborative space where you can constantly develop and grow in a supportive way. At the same time, we believe in the freedom to be creative. Our work schedule is flexible, and we trust you to give your best while we provide you with everything you need to make work hassle-free. Skylum is proud to be a Ukrainian company, and we stand with Ukraine not only with words but with actions. We regularly donate to various organizations to help speed up the Ukrainian victory. 

Skills we look for:

— At least 6 months experience in Customer Support;

— Upper-intermediate English is a MUST;

— Excellent communication skills;

— High level of personal responsibility;

— Positive attitude :)

Would be a plus:

— Interest in photography;

— Experience working with Photoshop and Lightroom;

— Knowledge in Zendesk;

— Experience in SaaS products

— Previous work during the evening hours

Your daily tasks will be:

— Handle and resolve all customers’ complaints and requests mostly in chat + emails;

— Answer technical and billing questions;

— Analyse and assess customers’ needs;

— Deliver information about benefits of the products to turn potential customers into paid ones.

Work schedule in 2 shifts:

— Morning 7:00-16:00

— Evening 15:00-00:00

What we offer:

For personal growth:

— A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;

— An educational allowance to ensure that your skills stay sharp;

— English and German classes to strengthen your capabilities and widen your knowledge.

For comfort:

— A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;

— The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:

— Medical insurance;

— Twenty-one days of paid sick leave per year;

— Healthy fruit snacks full of vitamins to keep you energized.

For leisure:

— Twenty-one days of paid vacation per year;

— Fun times at our frequent team-building activities.

Description/responsibilities:

1. Technical Support (Hardware & Software):
   1. Diagnose and troubleshoot basic hardware issues on laptops, monitors, printers, and other office devices.
   2. Identify root causes of software or application issues and suggest practical solutions or workarounds.
   3. Decide whether a device needs repair, replacement, or a simple configuration fix;
2. Procurement Research & Communication:
   1. Conduct global searches online for laptops, printers, and other IT equipment.
   2. Communicate with suppliers across different countries to gather technical details, availability, and pricing.
   3. Ask targeted and intelligent questions to clarify equipment compatibility and warranty options.
3. Internal Employee Support:
   1. Act as the first line of support for internal staff facing technical difficulties.
   2. Provide clear, friendly, and solution-oriented responses (in-person or via chat).
   3. Ensure all issues are logged, tracked, and followed up until resolution.

Requirements:

Technical must experience:

- At least 1+ years of experience in the relevant field (System administrator, Technical Support, etc)

- Solid understanding of hardware: ability to judge whether equipment needs repair or replacement.

- Good software troubleshooting skills: ability to analyze and respond to application issues logically.

- Confidence using search engines, marketplaces, and international platforms for equipment discovery.

- Being a pro-active, tech-savvy, positive-minded team-player.

- Self-organized, logical thinker, and fast learner.

Soft must experience:

- Upper-Intermediate English or higher.

- Good communication ability, both written and verbal.

- Good analytical and problem-solving skills.

- Good organizational, and documentation skills

- Independent problem-solving and adaptability.

- Ability to manage multiple tasks.

- Attention to detail and proactive learning.

- Taking ownership of what you do.

- Open-minded.

Responsibilities:

- Oversight of the initiation and completion of logistic processes in CRM.

- Coordination: Interaction with various logistic contractors and internal departments to ensure efficient and timely delivery of goods.

- Driver support: Communication with drivers to address their inquiries and issues via phone.

- Documentation flow: Processing and archiving order and delivery information, preparing reports, and data analysis.

Requirements:

- Previous experience in truck transportation logistics

- Excellent communication and organizational skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Knowledge of transportation regulations and procedures

- Proficiency in using dispatching software

- English B2

We offer:

- Innovative work environment.

- Night Shift  Friday-Sunday 7.00 PM to 7.00 AM.

- Bi-weekly English classes to enhance your skills.

- A clearly defined career path.

- Paid sick leave.

- Salary based on your experience and performance, % from gross and profit, no limits.

- Comfortable office near Kyiv center.

Benefits:

- Competitive salary.

- Shape a brand-new force in logistics.

- Innovative culture with a positive environment.

- Impactful role in shaping company success.

- 15 paid vacation days to recharge and explore.

Precoro is an innovative AI-powered procurement centralization & automation platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

What we’ve achieved in 10 years:
🚀 Gathered 100+ cool specialists on our team

🚀 Launched 10 large-scale integrations (including with Amazon, Slack, and Google)

🚀Built a culture that thrives on trust, teamwork, and innovation. You can read more about Precoro’s values at this link.

As we scale, we’re looking for a Customer Onboarding Manager to lead one of the most critical stages in the customer journey — the first 90 days. This is a high-impact role for someone who is customer-obsessed, loves connecting people and processes, and thrives in fast-paced, collaborative environments.🌟
 

Why you’ll love working at Precoro:

1. Trust-based management: No micromanagement — your ideas and initiatives are always encouraged.
2. Supportive team culture: You’re not alone, our team is open, honest, and always ready to help.
3. Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.
4. Flexible hours: We care about results, not how long you sit at your desk.
5. 26 days off annually (15 vacation days + 11 public holidays)
6. Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.
7. Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!
8. Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.
    

What You Bring:
 

Must-Haves:

• Advanced English proficiency.
• Empathy, enthusiasm, and a customer-first mindset.
• Strong communication skills and ability to explain complex concepts simply.
• Proven ability to build trust and foster collaboration with teams and clients.
• Analytical skills to research, structure, and present information effectively.
• Hands-on experience with Excel or Google Sheets to work with metrics and data.
• Problem-solving mindset and curiosity to learn and grow.
• Training, presentation, and project management experience.
   

Nice-to-Haves:

• Experience working with clients from the UK, US, or Europe.
• Understanding of business processes (finance, procurement).
• Education in economics, finance, management, or related fields.
• Familiarity with SaaS or ERP Systems.
   

What You’ll Be Doing:
 

Manage Client Relationships:

• Guide accounts from point of sale to full product adoption.
• Conduct discovery sessions to identify goals, expectations, and challenges.
• Build trust and maintain open communication with stakeholders.
   

Lead Client Onboarding Projects:

• Create tailored onboarding workflows and ensure timely go-lives.
• Coordinate tasks, timelines, and deliverables with internal teams and clients.
• Assist with initial setup and post-implementation changes.
• Deliver product training via webinars, workshops, or one-on-one sessions.
• Develop user-friendly materials: guides, FAQs, videos, and more.
• Enable clients to leverage key platform features independently.
   

Collaborate and Innovate:

• Partner with Sales, QA, and Customer Success teams for seamless transitions.
• Translate customer feedback into actionable product improvements.
• Monitor data and metrics to refine processes and deliver superior experiences.
   

What Success Looks Like:
 

In 3 Months:

• Deeply understand Precoro’s platform, onboarding workflows, and client needs.
• Build strong relationships with internal teams.
• Participate in at least 3 onboarding projects with positive feedback.
• Start managing smaller projects with oversight.
   

In 6 Months:

• Successfully complete from 6 onboarding projects.
• Manage multiple projects independently, including handling challenges.
• Create new enablement resources to enhance client success (e.g., guides, videos) to improve client enablement.
• Participate in larger accounts onboarding projects with positive feedback.
  
  What to Expect:
• Intro-call with our recruiter (30 minutes).
• Test task.
• Interview with the hiring manager (60 minutes).
• Test day.
   

The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩

Explore a career that promises stability, growth, and global opportunities.

Our client, a well-respected player in US logistics, is seeking enthusiastic English-speaking professionals eager to step into the transportation and supply chain sector. You'll get full training and competitive pay from day one. 

What We Offer:

• Competitive Salary: Base pay plus bonuses.
• Comprehensive Training: Access to our internal training programs for skill enhancement.
• Career Progression: Clear opportunities for growth and advancement in your career.
• Work Hours: 3 PM to 1 AM, five days a week (in-office from 3 PM to 9 PM, then remote until 1 AM).

Your Role:

• Interact with customers concerning cargo shipping via chat or telephone.
• Coordinate with drivers to facilitate smooth logistics processes.
• Work closely with your team to drive collective success.
• Keeping CRM up to date

What We’re Looking For:

• English level from B2 or higher.
• Strong verbal and written communication skills.
• A keen eye for detail and excellent follow-through.
• Basic computer skills (email, internet).

Take the first step towards a fulfilling career where your growth is the priority!

🔥 Vacancy: Technical Support Specialist

📍 Where? Office in Kyiv (5/2)
⏰ Schedule: 10.00 - 19.00
💰 Salary: $700

Who are we?

We are a tech company developing an innovative product. We're looking for motivated people with no prior experience — we'll teach you everything you need to know!

Why join us?

💰 $700 salary
👔 Office in the city center with a great atmosphere
🎯 Clear career path for beginners

What will you do?

🔹 Consult clients via chat
🔹 Analyze simple technical issues
🔹 Handle basic support requests
🔹 Test functionality

We're looking for someone who:

✅ Has basic technical skills (even as a hobby)
✅ Learns quickly and enjoys solving problems
✅ Is responsible and a team player

🌟 Key personal qualities we value:

🧠 Stress resilience
✔ Ability to stay calm and focused during stressful situations (e.g., system failures or dealing with dissatisfied customers)
✔ Capability to effectively prioritize tasks under pressure
✔ Skill in turning challenges into valuable experience instead of stress

💬 Communication and teamwork
✔ Clear explanations: Able to explain technical concepts in simple terms to non-technical users
✔ Active listening: Good at asking the right questions to pinpoint issues
✔ Team spirit: Willing to collaborate with developers, QA, and other departments to resolve problems quickly

🌟 Team atmosphere

We have a friendly, warm team where everyone feels part of a shared mission. We believe that a positive atmosphere is key to effective work.

What brings us together:
☕ Coffee & sweets – Freshly brewed coffee, tea, and tasty snacks always available to recharge during the day
🍕 Happy Friday – Every Friday the company orders a delicious lunch from a favorite restaurant, and we eat together, sharing stories and laughs
🎉 Team buildings & corporate events – We regularly organize events: from quests and board games to outdoor retreats
💬 Open communication – Everyone is welcome to share ideas, speak up, or simply chat over a cup of coffee

We’re not just colleagues — we’re a team that supports each other and achieves goals together. Join us if you’re looking to work in a cozy and inspiring environment! 😊

We are Galaktica, a Ukrainian product IT company that creates and promotes its own online projects in the most affluent markets worldwide: the USA, Canada, Australia, the UK, and the EU. Our company, as well as our main product, has been around for over five years. Galaktica’s products are successful, which allows us to ensure growth and development opportunities for our employees.

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be Combined schedule: contains 3 day shifts (from 2 p.m till 10:30 p.m) and 2 night shifts (from 10 p.m till 6:30 a.m)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time.
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time.
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time.
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests.
• Finding answers to their questions (we will assist you with this!).
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least six months of experience in customer support in English.
• Upper-intermediate or higher English proficiency, with fluent speaking skills.
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with Zendesk or other customer support systems.
• Knowledge of manuals, rules, and standards for customer communication.
• A deep understanding of customer-friendliness and the ability to apply it effectively.
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What we offer:

• Five work formats to choose from: Remote, or offices in Kyiv, Lviv, Odesa, Larnaca (Cyprus) or our new office in Malta. All our Ukrainian offices are equipped with powerful generators and Starlink, ensuring 24/7 availability.
• Equipment provided: Laptop/desktop PC, additional monitors, and specialized gadgets—everything you need for large-scale tasks and experiments.
• Safety and insurance: We actively listen to our employees and provide support during challenging times. We also offer medical insurance or cash compensation for sports activities.
• A great team and atmosphere: Your colleagues significantly impact your work-life quality. Thanks to our thorough hiring process, you’ll be working with top professionals in your field.
• Continuous development: We cover the cost of training and seminars to support your professional growth. We also have a large library and a book club you can join.
• Corporate English courses: We reimburse 50% of the cost of your personal English lessons upon request.
• Sports activities: Join our volleyball team or running sessions—all expenses covered by the company. We’ve already participated in several marathons, and our coaches are true professionals.
• Team bonding: Once a month, we organize company-paid lunches at our cozy office. We also host amazing off-site and in-house team-building events.

Our goal is to build a product-based IT ecosystem across various domains, where every employee can launch internal startups, grow, and implement their ideas. Join us!

Additionally, corporate social responsibility is extremely important to us. The company operates two charitable foundations focused on rehabilitating military personnel and assisting children affected by the war. We fully support the administrative operations of these foundations and allocate funds to their core missions.

We also regularly purchase FPV drones and supply vehicles to Ukrainian defenders. This year, we are expanding our support by investing in military startups that produce strike drones—one of the highest-priority areas for our military.

If our team is interested in your candidacy, we will reach out to you via your preferred method to discuss the position in more detail.

Want to learn more about us?

• Visit our website: https://galaktica.io/vacancies/ 
• Get to know us, meet the team, and see our product creation process on Instagram:https://www.instagram.com/galakticateam?igsh=bGJwODZzOHo3Y25z 
• Check out our video introduction: https://www.youtube.com/watch?v=4uQNIDPdjBg  

We’ll be happy to answer any questions and invite you to the first stage of the interview!

We are looking for a hands-on and detail-oriented Equipment Support Engineer to join our IT department. This role focuses on the installation, maintenance, and troubleshooting of hardware assets, including printers, computers, scanners, and other equipment.

Key Responsibilities:

• Provide technical support for office hardware: desktops, laptops, printers, scanners, MFPs, and peripherals.
• Diagnose and resolve hardware issues, replace faulty components, and ensure minimal downtime.
• Install, configure, and update drivers and firmware for connected devices.

• Support end-users with day-to-day hardware and workstation problems.

   

Requirements:

• Proven experience in technical support roles related to IT hardware or office equipment.
• Good knowledge of printer and scanner models (HP, Canon, Epson, etc.), diagnostics, and repair workflows.
• Familiarity with Windows-based systems and basic network connectivity troubleshooting.

• Understanding of hardware specs, device imaging, and driver management.

   

📍 Location: Kyiv
💼 Employment type: Full-time
🧭 Work format: Office-based
 

We’re seeking a Shifts Technical Support Specialist  to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.

About us:
Stape — is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 10 billion requests daily, helping improve tracking accuracy and data privacy for more than 100, 000 clients worldwide. We work closely with top partners like Meta and TikTok to provide advanced tracking capabilities.

Key tasks:

• Provide prompt and helpful support to clients via email and chat (no phone calls)
• Keep Help Center / Knowledge Base articles accurate and up to date
• Aim to resolve support tickets in one touch whenever possible
• Actively collaborate with team members to share insights and improve support processes
   

Your background:

• Understanding of network troubleshooting tools and techniques (e.g., browser DevTools)
• Ability to learn quickly and independently grasp new technical concepts
• Strong communication skills, including the ability to explain technical topics clearly and collaborate effectively with cross-functional teams
• Ability to analyze data, identify tracking issues, and find solutions
• Ability to work in a small team / startup environment
• English skills (Intermediate strong or higher)
   

Will be a plus:

• Previous experience in technical support or a similar client-facing technical role
• Understanding of Google Tag Manager (GTM), Google Analytics, Facebook Ads, and Google Ads
• Familiarity with Jira and Confluence or similar project/documentation tools
   

Work Schedule:
Day & Night shifts at the office in Kyiv.

• 2 day shifts from 9:00 to 19:00
• 2 days off
• 2 night shifts (1st from 18:00 to 06:00 in the morning; 2d from 22:00 to 10:00 in the morning)

* day shift duration is 9 hours + 1 hour for lunch break
* night shift duration is 11 hours + 1 hour for a break (if there is no request intensity, you can sleep)

We offer:

• Innovative product: Make a meaningful difference by contributing to a globally recognized solution that shapes the future of the server-side tracking market.
• Collaborative culture: Thrive in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Cozy office in Kyiv: Join us at our office in the heart of the city near the Zoloty Vorota metro station, with up to 10 free taxi rides to ensure a smooth and hassle-free commute.
• Career growth support: The company provides a dedicated budget for  your professional development.
• Paid parental leave: Paid parental leave is available to support employees during key life moments, helping to maintain a healthy balance between work and family life.
• Work-Life Harmony: Unlimited sick leave, 20 paid vacation days, and official Ukrainian holidays to help you stay healthy and recharge.
   

Excited to join us? Submit your CV and let’s get started!

Team Summary

Our IT Support team is responsible for managing and resolving complex technical issues, ensuring a stable and efficient technology environment for the entire organization. We are focused on both high-priority issue resolution and continuous process improvement. We also play a key role in coordinating with other departments, including HR and Recruitment, to streamline the  onboarding and offboarding processes.

Job Summary

The IT Support Lead directs and mentors the support team while actively participating in resolving complex technical issues. This role combines leadership with hands-on technical expertise, responsible for both leading the IT support team and providing direct on-site support for advanced incidents.

Responsibilities and Duties

• Lead and mentor the IT support team members to enhance their skills, foster a collaborative environment, and boost overall performance.
• Serve as the primary point of escalation for complex and high-priority technical issues, providing advanced troubleshooting and expert guidance to the team.
• Provide direct, hands-on technical support for escalated incidents, user requests, and complex hardware/software issues, both remotely and in person.
• Monitor team performance by tracking key metrics (e.g., ticket volume, resolution time, user satisfaction) and generate regular reports for IT management.
• Manage IT support projects, including hardware refreshes, software rollouts, and system upgrades, ensuring they are completed on time and within scope.
• Coordinate with other departments, including HR and Recruitment, to streamline the IT onboarding and offboarding processes for all employees.
• Manage physical IT assets, including inventory, on-site setup, and maintenance of computer systems and network hardware.
• Assist with procurement decisions and ensure all systems and configurations comply with company standards and security policies.

Qualifications and Skills

• Hands-on experience in troubleshooting complex issues across macOS, Windows, and Linux operating systems, as well as server environments.
• Advanced knowledge of network architecture, infrastructure management, and security principles, including firewalls, VPNs, and endpoint security.
• Proven experience in administering and optimizing ITSM platforms like Freshservice and Jira to improve support workflows, manage service level agreements (SLAs), and enhance user satisfaction.
• Good knowledge of IT Asset Management and proven ability to manage the lifecycle of IT assets (inventory, procurement) and vendor relations, to ensure all systems comply with company standards and security policies.
• Hands-on experience with key IT tools and platforms such as Jamf, Cisco Meraki, Google Workspace, and VMware Workspace ONE.
• Proven ability to coach, mentor, and develop technical staff, fostering a culture of collaboration, continuous improvement, and high performance.
• Good communication skills to effectively collaborate with stakeholders across all levels of the organization and act as a liaison for the IT team.

• Good spoken and written English.

   

Nice to have

• Advanced scripting and automation skills to streamline team workflows and system management.
• Hands-on experience with IAM systems such as Okta.

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member
• Competitive compensation and perks. Annual performance review
• Gig-contract
• 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
• Medical insurance is provided from day one. Sick leaves and medical leaves are available
• Remote working mode is available within Ukraine only
• Free meals, fruits, and snacks when working in the office.

Ajax is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. As our company continues to thrive, we are constantly seeking active individuals to join our team and contribute to our ongoing growth.
 

Right now, we have an exciting opportunity for a Support Engineer with a strong command of English.

As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.

To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:

• Respond to customer inquiries promptly and professionally via phone, email, and live chat.
• Investigate and troubleshoot client issues related to our products and services, ensuring swift resolution.
• Escalate complex problems to the appropriate team when necessary.
• Document and track customer interactions and problems using our efficient customer relationship management system (CRM).
• Educate customers on the features and benefits of our outstanding products and services.
   

Key requirements for this role:

• Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively.
• Intermediate or higher level of English proficiency.
• Experience in customer communication, ensuring you understand their needs and can provide exceptional support.
• Familiarity with CRM systems (Jira, Confluence, etc.) is. a plus
• A degree in tech/engineering as a plus.
   

In return for your dedication and contributions, we offer:

• Working in dynamically growing multinational and multicultural Group.
• Ability to add value to the business by applying your knowledge and skills.
• Ajax security system kit (you will be a part of the beta-testing program and will be able to test new devices and features before official release).
• Full-time working schedule.
• Medical insurance.
   

If you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems. 

We are open to candidates with no prior experience! From your very first working day, you will receive full training at the company’s expense.

Atlas Recruiting is a recruitment agency that breaks stereotypes in the job market. We help international logistics companies find strong professionals, while candidates get jobs that provide both stability and satisfaction.

Our client is an international logistics company specializing in freight transportation across the United States. The company operates by Western standards, develops its employees, and promotes them to leadership roles without hiring managers from outside. It values progress, stability, and invites people with the same mindset to join the team.

We are currently looking for a motivated and proactive Customer Support Manager with English proficiency to work with an American transportation company

Your main responsibilities:

• Oversee the shipping process.
• Communicate with English-speaking brokers and drivers.
• Provide timely updates to clients.
• Handle emails and resolve issues quickly.

• Work with CRM systems and cargo documentation.

   

What we expect from you:

• English level B2 or higher (both spoken and written).
• Willingness to learn and grow in the field of international logistics.
• Strong communication skills, attentiveness, and responsibility.
• Ability to find solutions in non-standard situations.

• Multitasking and stress resistance.

   

What the company offers:

• Full training from day one, covered by the company.
• Work schedule: 21:00-07:00 (4 working days and 4 non-working days)
• Modern office equipped with everything you need.
• Corporate events.

• Income in foreign currency ($950 per month).

   

Even if you have no experience in logistics or a similar role — that’s not a problem! We will teach you everything.

Join a team where your growth is always a priority.

Send us your resume and start your career in an international company today!

Estonian software company (15+ years in the market, innovative web & mobile solutions for transportation management) is looking for a Support Engineer in Kyiv (on-site).

REQUIREMENTS:

- At least 2 years of technical support experience (1st-2nd line);

- Practical skills with Windows Active Directory, DNS, DHCP;

- MySQL skills;

- Higher education;

- Technical English (higher proficiency is a plus).

COMPANY OFFERS:

- Official employment, all taxes are paid;

- Exemption from mobilization;

- Working hours: Monday to Friday, 08:00–17:00;

- Mandatory presence at the workplace in the Solomiansky district of Kyiv;

- 24 paid vacation days per year;

- Paid sick leave;

- Provision of necessary up-to-date equipment.

We are looking for a Production Support Lead to oversee and manage critical applications in production environments. The role involves ensuring system stability, handling incidents efficiently, leading root cause analysis, and coordinating with development and infrastructure teams to drive permanent fixes. You will be responsible for managing a support team, setting up monitoring practices, and continuously improving operational processes to achieve maximum availability and performance.

Key Responsibilities:

• Lead and manage the Production Support team, providing guidance, mentorship, and performance oversight.
• Serve as the primary escalation point for production incidents, ensuring timely resolution and minimal downtime.
• Monitor system performance, availability, and health using automated tools and dashboards.
• Conduct incident analysis and drive root cause investigations with cross-functional teams.
• Establish and maintain runbooks, support playbooks, and standard operating procedures.

• Foster a culture of continuous improvement through automation, process optimization, and knowledge sharing.

   

Requirements:

• Proven experience (3+ years) in Production Support, Application Support, or other relevant roles.
• Solid knowledge of incident management, problem management, and ITIL practices.

• Hands-on expertise in monitoring and alerting tools (e.g., Grafana, Prometheus, AppDynamics).

  Would be a Plus:

• Experience in environments with strict compliance, security, or high-availability requirements.
• Exposure to automation tools.
• Knowledge of microservices architecture and distributed systems troubleshooting.

Spendbase is a fast-growing fintech startup that helps businesses manage SaaS, expenses, and financial operations. We work with small and enterprise clients, and we’re expanding our multi-product platform to new directions.

We're looking for a Business Operations Intern to support our team with client communication, partner outreach, and day-to-day operational tasks.
 

What you’ll do:

• Work with Google Docs & Spreadsheets to organize and analyze data.
• Support client and partner communication (emails, calls, CRM updates).
• Assist in maintaining and updating client lists.
• Research new business directions (including Microsoft ecosystem).
• Learn the basics of cloud infrastructure and SaaS management.
• Help the team with day-to-day operational and analytical tasks.

What we're looking for:

• Currently a Master’s student or PhD student.
• Strong analytical skills and attention to detail.
• Confident in Google Workspace (especially Spreadsheets).
• B2 English is a must (written and spoken).
• Curiosity about cloud, servers, and how SaaS works.

Why Spendbase:

• 2-week internship with mentorship and real tasks.
• Opportunity to transition into a full-time role in Business Operations, Partnerships, or Sales.
• Experience working in a fast-growing fintech startup with a global outlook.