Jobs Vinnytsia, Customer/Technical Support

Cargofy is building the AI-native operating system for global freight. Cargofy deploys autonomous AI agents that automate procurement, dispatching, negotiations, operations, tracking, and workflows for carriers, shippers, and 3PLs across the US, Europe, and Asia. Our platform processes 100,000+ loads per day and hundreds of thousands of real-time events — replacing manual logistics with fully autonomous AI.

We need a Customer Success Manager to own the post-sale experience for our international English-speaking clients — ensuring they onboard fast, adopt AI agents fully, and expand their usage over time.

Why This Role Exists Now

Our international customer base is growing rapidly. These clients — carriers, shippers, and 3PLs across the US and Europe — need a dedicated, English-fluent partner who understands our platform deeply and can drive measurable business outcomes.

What Winning Looks Like

• 30-50+ accounts onboarded and actively retained with green health scores
• Time-to-value under 3 days — customers see results from day one
• AI agent adoption rate consistently above 80% across your book of business
• Expansion revenue opportunities identified and handed to Sales quarterly
• NPS above 50 across your accounts

What You Will Own

• Onboarding — platform setup, configuration, training sessions, and first-value delivery using Cargofy web platform and Odoo CRM for account tracking
• Ongoing success — regular check-ins, quarterly business reviews, health score monitoring, and proactive risk mitigation
• Product adoption — drive usage of AI agents (load matching, rate negotiation, automated dispatching) and new platform features
• Expansion — identify upsell and cross-sell opportunities, partner with Sales on renewals and plan upgrades
• Voice of customer — structured feedback loops to Product team, feature requests prioritization, bug escalation

Who You Are

• 2-5 years in Customer Success or Account Management in B2B SaaS
• Fluent English — hard requirement (all client communication is in English)
• Technical comfort: APIs, integrations, platform configuration
• Data-driven — comfortable with health scores, usage metrics, and retention analytics
• Logistics or supply chain experience is a significant plus

Why Cargofy

• Work with cutting-edge AI technology that customers genuinely love
• Clear career path: CSM → Senior CSM → Lead → Head of Customer Success
• Competitive compensation + performance bonuses
• Mission-driven team building the future of autonomous logistics

Cargofy is building the AI-native operating system for global freight. Cargofy deploys autonomous AI agents that automate procurement, dispatching, negotiations, operations, tracking, and workflows for carriers, shippers, and 3PLs across the US, Europe, and Asia. Our platform processes 100,000+ loads per day and hundreds of thousands of real-time events — replacing manual logistics with fully autonomous AI.

We need a Head of Customer Experience to build and lead the post-sale organization — making every customer successful, retained, and expanding. You will own onboarding, support, adoption, and renewal across our global customer base.

Why This Role Exists Now

Our customer base is growing fast across three continents. The quality of post-sale experience will determine whether we build a $100M or a $1B company. We need a leader who can turn customer success into a scalable, measurable growth engine.

What Winning Looks Like

• GRR 90%+, NRR 120%+ — measured and reported monthly
• Time-to-value under 1 day for standard onboarding workflows
• AI agent adoption rate above 80% across all customer segments
• Health scoring, risk flagging, and expansion playbooks operating systematically
• CX team built with clear processes, SLAs, and career paths

What You Will Own

• Onboarding — fast implementation, platform configuration, training — customers live and seeing value within 24 hours
• Product adoption — drive utilization of AI agents, track feature adoption, build self-serve enablement resources
• Retention — churn analysis, risk identification, save playbooks, GRR protection
• Expansion — upsell and cross-sell motions, usage-based growth, plan upgrades
• Support operations — ticket management, SLA enforcement, knowledge base, escalation processes
• Team — hire and lead CSMs, Support Engineers, and CX Operations, using Odoo CRM for account management and health tracking

Who You Are

• 5-10+ years in B2B SaaS Customer Experience or Customer Success leadership
• Proven ownership of NRR and GRR at scale — you have the numbers to show
• Experience across Enterprise, Mid-Market, and SMB segments
• Operational mindset — you build systems, playbooks, and processes, not just relationships
• Comfortable with CRM and CS tools (Odoo CRM, Gainsight, or similar)
• Logistics, AI, or SaaS platform experience is a strong plus

Why Cargofy

• Build CX for an AI company at a defining moment — your work shapes how the world experiences autonomous logistics
• Direct access to CEO and Product leadership
• Competitive compensation + meaningful equity
• Remote-first with offices in Kyiv, Warsaw, and Houston

ТОВ «PRIME VANGUARD» — це широкопрофільна міжнародна компанія, яка обслуговує стартапи та діючий бізнес. Ми допомагаємо підприємцям планувати запуск проектів, створювати стратегії, аналізувати ринок та просувати бізнес за допомогою маркетингу.

Запрошуємо вмотивованого, амбітного і охочого до розвитку кандидата на позицію «Спеціаліст з підтримки користувачів».

Ваша головна задача — впевнено, якісно та структуровано відповідати на всі актуальні питання наших замовників.
Здебільшого, всі питання організаційного формату — інформація по наповненню наших пакетів послуг, цінах, термінах виконання наших проектів, тощо. 
Після того як клієнт запевнився що йому імпонують умови співпраці з компанією — Ви передаєте його до профільного фахівця, який реалізує проєкт індивідуально під ключ.

Ми цінуємо уважність до деталей, ввічливість та бажання допомагати людям, адже саме через якісну підтримку ми будуємо довгострокові відносини з клієнтами.