Jobs at Djinni

Our client is a Swiss bank focused on delivering advanced online trading and financial services. Unlike traditional financial institutions heavily dependent on legacy systems, this bank invests in a lean, modern, and continuously evolving technology stack.

What the Project Is About
The team is responsible for all post‑market Forex operations, ensuring that trading activities are accurate, consistent, and properly reconciled after the end of each market day.
One of the latest initiatives delivers near real‑time reconciliation of trade data from multiple sources, including Coinbase, Bitstamp, and Kraken. The solution enables live monitoring of risk exposure, especially during external platform downtimes or degraded availability.

Technology & Engineering Culture
We continuously evolve our systems toward:
* Atomic, independently deployable microservices
* Self‑contained applications with clear ownership
* Dockerized environments
* Automated CI/CD pipelines
Engineering decisions focus on reliability, transparency, and scalability, supporting business‑critical banking systems.

How We Work
Scrum teams of 5-8 cross‑functional engineers. Each team member contributes to both backend and frontend components.

Daily collaboration with client stakeholders through:
* Stand‑ups
* Refinement and design sessions
* Status and planning meetings
Agile best practices applied across delivery

Primary communication tools:
* Microsoft Teams
* Outlook and internal collaboration platforms

What We Offer
+ Professional growth
    Local trainings, workshops, and on‑demand webinars
    Company‑funded conferences and certifications
+ Competitive compensation
    Annual review based on performance and professional development
+ Healthy work-life balance
    Team buildings and corporate events
    Hackathons and innovation initiatives
    A culture that values sustainable delivery

If you are proactive, creative, and motivated by building robust banking systems with real business impact, you will contribute directly to improving both product quality and engineering practices.
Join us and help shape modern banking solutions.
 

• Responsibilities:

  * Design and develop product features end‑to‑end, covering frontend, backend, and data layer
  * Develop reusable, maintainable, and well‑tested code following team standards
  * Write and maintain unit, integration, and E2E tests to ensure reliability and scalability
  * Participate in code reviews, provide constructive feedback, and improve overall code quality
  * Collaborate with other engineers to clarify requirements and propose technical solutions
  * Take ownership of assigned features from requirements refinement to production deployment
  * Actively participate in Scrum events (planning, refinement, reviews, retrospectives), including direct communication with the client
  * Identify and address technical debt within owned areas of the codebase
   

• Mandatory Skills Description:

  - At least 3+ years of proven experience in a Software Developer/Engineer position [up to 1 year of work with Web Development stack]
  - Java core, Java 11-21 features
  - Proven knowledge of ReactJS, Redux
  - OOP/OOD knowledge, Design Patterns
  - Unit testing frameworks (JUnit, Mockito)
  - Integration tests
  - Spring framework, IOC
  - RESTful services
  - SQL knowledge, any RDBMS
  - CI tools experience

Profisea is a boutique DevOps and Cloud company — AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Specialist who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.
 

What you will do:

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect:

English — Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.
 

What we offer:

Opportunity to be part of a growing company and to grow with us

Being at the forefront of the DevOps and Cloud services industry

Great compensation 

Professional working environment where you will be an essential member of our team

Codefinity is a fast-growing EdTech company on a mission to make tech education accessible, engaging and truly practical. We help people from all over the world master in-demand programming skills and build meaningful careers in tech.

Our platform has already empowered hundreds of thousands of learners globally — from complete beginners to industry professionals — through interactive, hands-on courses designed to accelerate real skill growth.

We’re a team of ambitious and creative people who love what we do and move fast. We experiment, learn and constantly raise the bar to achieve bold goals. At Codefinity, every idea can make a difference, and every team member has a real impact on our growth story.
And now we are looking for a User Acquisition Manager to help us scale even faster. This role will play a key part in driving our growth strategy, acquiring new users globally, and expanding our impact in the EdTech space.

Responsibilities:

• Development and implementation of a paid user acquisition strategy on the Meta platform.
• Management of marketing campaigns to achieve business goals, evaluating campaign performance based on both marketing metrics (CPM, CTR, CR, CPA) and product metrics (LTV, ROI).
• Testing to identify the most effective combinations of creatives, funnels, and audiences.
• Close collaboration with creative, product and analytics teams.
• Conducting market research and generating new ideas and concepts.

Requirements:

• 2+ years of experience in performance marketing or user acquisition, preferably in B2C or subscription-based products.
• Proven track record of managing Meta Ads at scale (other channels are a plus: Google, TikTok, X ads, Pinterest Ads etc.).
• Strong analytical skills with experience in data-driven decision-making.
• Hands-on experience with testing and optimizing campaigns for growth and profitability.
• Strategic mindset with the ability to build and scale UA processes from the ground up.
• Excellent collaboration and communication skills to work cross-functionally with product, creative and analytics teams.
• Upper-intermediate or higher level of English.

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• 20 working days of paid vacation per year, plus public holidays.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Company doctor and massage in the office.
• Sports activities: running, yoga, boxing, and more.

We are building a team of passionate professionals inspired by DevOps.
Here, you’ll find a healthy, supportive environment where you’ll have everything you need to grow, evolve, and reach your full potential as a specialist.
 

We’re looking for a Middle DevOps Engineer to join our team and work on a range of exciting international projects.
 

Requirements:

• 2+ years of relevant industry experience
• Hands-on experience building and supporting cloud-based infrastructure
• Strong knowledge of IaC, Docker, Kubernetes, and AWS (mandatory)
• Practical experience with Terraform (developing and maintaining projects)
• Proficiency in one or more server-side scripting languages: Golang, Python, JavaScript, or Bash
• Experience setting up monitoring, logging, and alerting solutions
• Understanding of security hardening practices
• English level: Upper-Intermediate or higher
   

Key Responsibilities:

• Develop and maintain cloud and/or self-hosted infrastructure
• Build and optimize CI/CD pipelines
• Set up and maintain monitoring, logging, tracing, and alerting systems
• Conduct infrastructure audits and analysis
• Perform security hardening of infrastructure and supply chain
• Design and implement automation tools and frameworks for CI/CD
   

What We Offer:

• Professional growth opportunities: mentorship program, tech talks, training sessions, internal knowledge sharing, personalized IDPs, and dedicated self-education time during work hours
• Flexible working hours (start your day between 8–11 AM, depending on your meetings) and the option to work remotely
• Direct communication with founders (who are also DevOps engineers) for career discussions and income reviews
• Corporate events and team-building activities
• Paid time off: 20 vacation days, 10 sick days, plus Ukrainian public holidays
• Kudos reward system with corporate coins and a branded souvenir shop
• PE accounting and legal support
• Special anniversary gifts to celebrate milestones
   

Recruitment Process:

1. HR Interview – up to 45 minutes (Zoom)
2. Test Assignment – up to 2 days to complete
3. Technical Interview – up to 1.5 hour (Zoom)
4. Culture fit Meeting – up to 45 minutes (Zoom)

The Role

We’re looking for a Marketing Leader to lead growth for a global EdTech mobile product with a proven, scaled acquisition engine. This is a hands-on leadership role for someone who enjoys momentum, ownership, and the challenge of pushing a strong system further.

You’ll step into an organization running at a 7-digit monthly marketing spend, with a clear ambition to triple that level in 2026. Your focus will be on scaling performance marketing, raising the bar on creative and experimentation, and continuously improving efficiency as we grow.

As Head of Marketing, you’ll own the marketing function end to end — performance marketing, experimentation, creative production, and team development. You’ll work closely with the GM and leadership team to translate business goals into clear, measurable growth plans, while keeping execution fast, collaborative, and a little bit fun.

What will you be responsible for

• Define and own the overall marketing strategy for one of our subscription-based EdTech mobile apps, turning business goals into a clear, executable acquisition plan.
• Own and optimize product-wide CPA at scale, with Meta Ads as the primary growth driver and a strong focus on efficiency and volume.
• Scale acquisition through continuous experimentation, testing new UA channels and approaches beyond the core setup.
• Own marketing performance tracking end-to-end — from channel-level KPIs to CPA monitoring and optimization.
• Lead, mentor, and grow the UA and Creative Production teams, supported with the right resources, tooling, and clear priorities.
• Drive team performance through regular feedback, structured evaluations, and individual development plans.
• Evaluate, test, and implement new MarTech tools and integrations to improve speed, insight, and scalability.

Your expertise

• Strong marketing leadership background with 5+ years of experience in B2C performance marketing (Mobile/Web, Tier-1). We’re looking for someone who has previously excelled as a Head of Performance, UA Lead/Meta Lead, or Creative Marketing Lead.
• Proven track record of managing 7-figure monthly spends with a focus on positive ROI and net profit growth.
• Deep-dive expertise in Meta Ads, along with a strong understanding of Google UAC, TikTok, and other UA sources.
• Hands-on experience solving complex scaling problems and navigating platform-specific volatility.
• Expertise to build and optimize a creative production process/factory, with a strong focus on automation and efficient integrations.
• Experience leading teams in fast-paced startup environments, including hiring, performance management, and building IDPs.

Competencies & Mindset

• Systematic and data-driven approach to every decision you make.
• T-shaped mindset with a deep understanding of how effective marketing impacts overall business goals.
• Strong discovery & hacker mindset with a passion for constant experimentation and testing new hypotheses and approaches.
• Ability to thrive in a “fast-paced” environment where agility and speed of execution are key.

Hiring Process

• Stage 1: Interview with HR (1h).
• Stage 2: Technical assignment.
• Stage 3: Interview with General Manager.
• Stage 4: Interview with C-level team.

What we offer for your success

• Monthly bonus system based on key metrics.
• Very warm and friendly working environment and flexible working schedule.
• 20 days off + paid national holidays, and 12 sick days paid by the company per year.
• Medical insurance, and health protection programs (with COVID-19 and dental coverage).
• Continuous professional development and growth opportunities.

We are not just a company, we are Clario! We put the customer at the heart of all that we do, we achieve our best together, take responsibility, and challenge our limits to create a difference!

To apply for this position, please send your CV (in English only) with a detailed description of your career, experience, skills, and projects. We guarantee the privacy of any information received.

We’re currently looking for an experienced Data Engineer to join an innovative data analytics company that’s transforming the healthcare industry. Their mission is to bring together clinical and operational data—both structured and unstructured—and turn it into meaningful, AI‑driven insights. It’s a chance to work with a modern, scalable data ecosystem that truly makes an impact.

The company offers healthcare organizations a modern, out-of-the-box data ecosystem that creates a single source of truth necessary for enterprise-wide decision-making. The company has achieved HITRUST e1 Certification: A Milestone in Data Security Excellence. 

Main expectations:

• Strong Python 3.x backend development (Flask + multithreading)
• Solid SQL skills and hands‑on experience with PostgreSQL
• Practical experience with BigQuery and Google Cloud services
• Containerization skills (Docker/Podman) and basic Kubernetes knowledge
•  ETL/ELT pipeline experience and large‑scale data processing

Conditions:

•  Compensation: 5500–7000 USD/month
•  Contract: B2B
•  Remote‑friendly

Description
We’re looking for a Product Designer who thinks like a product owner and executes like a builder.
Your mission: turn product interfaces into growth engines.
You’ll rapidly evaluate and improve UI/UX across core product areas of our two-sided marketplace, ensuring every screen drives clarity, trust, conversion, and measurable business results.
This is not “design for design’s sake.”
This is design as a strategic lever for growth.

Requirements
 

• 2+ years of experience in Product Design within product companies
• Proven experience designing for marketplace or eCommerce platforms
• Strong portfolio showcasing web and mobile UI/UX (required)
• Proficiency in Figma and experience working with modern design systems
• Solid understanding of usability principles, interaction design, and current UI trends
• Experience working with A/B testing and interpreting performance metrics
• Ability to quickly identify weak UX points and improve them
• Strong ownership mindset — you move from idea to implementation fast
• English level B2+ (confident written and verbal communication)
• Experience or strong interest in AI-driven products
• Understanding how AI behavior impacts UX is a strong plus
• Basic UX research experience is welcome but not mandatory

Responsibilities
 

• Rapidly assess and improve UI/UX across core marketplace flows
• Design responsive UI components: dashboards, menus, forms, widgets, tabs, tables, and data-heavy interfaces
• Generate UX ideas that increase conversion, retention, and user satisfaction
• Translate concepts into wireframes, high-fidelity mockups, and clear specifications in Figma
• Collaborate closely with Business Analysts, developers, and AI engineers to ship fast
• Ensure designs align with AI capabilities and intelligent system behavior
• Use product metrics and A/B testing insights to optimize performance
• Improve and systematize existing design components for scalability
• Optionally run lightweight user validation or gather feedback when needed
• Maintain consistency across web and mobile experiences

Nice to have
 

• Experience in SaaS or marketplace ecosystems
• Experience designing complex data-driven dashboards
• Experience collaborating in Agile/Scrum teams
• Understanding of how AI agents and automation impact product interaction patterns

Working conditions
 

• You’ll design at the core of an AI-powered, product-led company
• Your work ships fast and impacts thousands of users
• High autonomy, low bureaucracy — you own your domain
• Remote-first culture with flexible hours and async communication
• Salary (fixed base) ABOVE the market average
• 15 paid vacation days + 5 paid sick days annually
• Paid access to courses, books, and professional growth resources
• Real decision-making power — your ideas go live, not to a backlog graveyard

Responsibilities

• Be a point of contact for Mid-tier viewers and broadcasters
• Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
• Fulfill a workload of 15 tickets per hour with a 5 min first response time SLA
• Record the issues users are experiencing in a task tracking tool (JIRA)
• Gather feedback and propose improvements to user experience
• Achieving good results in personal KPIs and helping teammates do the same.

Requirements

• Prior experience in customer service (1+ years)
• Exceptional English (B2+) with professional tone in written communication
• A desperate urge to help and teach, ability to empathise with customers.
• Competent speech, the ability to make yourself understood
• A responsible team player

• Multi-tasker and performer able to show and report results

   

As a plus:

• Knowledge of additional languages (Arabic, Turkish, Spanish) will be a plus
• Prior experience with helpdesk systems (Zendesk, Intercom, etc) is a plus
• Experience with task tracking tools (Jira, YouTrack, Confluence) is a plus
• Prior experience and success as a live streaming broadcaster is a huge plus!

What we offer:

• International company with several offices in different locations: Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social package, including sports coverage, elite medical insurance for you and family;
• 20 working days paid vacation and 100% sick leave coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team building, and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

We are seeking a highly proactive and business-driven Business Development Manager to play a key role in expanding our client base. You will be responsible for opening new accounts, establishing relationships with prospective clients and driving initial engagement.

Responsibilities: 

• Identify, approach and engage new potential clients in the IT outsourcing sector.
• Manage the full early-stage sales cycle: outreach, qualification, discovery and handover to the technical team.
• Build and nurture long-term relationships with clients, primarily in the US market.
• Attend international conferences, networking events and industry meetups to build connections and generate business opportunities.
• Maintain a high level of activity across communication channels.
• Collaborate closely with internal teams to ensure alignment on client needs and service offerings.

Requirements:

• Proven experience in IT outsourcing or software development services sales.
• Proven track record of successfully onboarding new clients.
• Experience working with US clients.
• Excellent communication, negotiation and relationship-building skills.
• Ability to work independently, drive processes and deliver results.
• Advanced level of English (both written and spoken).
• Based in Europe and able to travel for conferences and client events.

Working conditions and benefits:

• Paid vacation, sick leave (without a sickness list).
• Official state holidays — 11 days considered public holidays.
• Professional growth while attending challenging projects, and the possibility of switching your role and mastering new technologies and skills with company support.
• Flexible working schedule: 8 hours per day, 40 hours per week.
• Personal Career Development Plan (CDP).
• Employee support program (Discount, Care, Health, Legal compensation).
• Paid external training, conferences, and professional certification that meet the company’s business goals.
• Internal workshops & seminars.
• Corporate library (Paper/E-books) and internal English classes.

Ready to join us? 🚀

As an AI Engineer, you will be at the forefront of our innovation engine, architecting the next generation of intelligent agentic systems. This isn't just about prompt engineering; it’s about building scalable, production-ready Generative AI ecosystems that solve high-stakes business challenges.

Key Responsibilities

• Architect & Deploy: Design end-to-end GenAI solutions, specialized AI agents, and high-performance RAG pipelines.
• Lead Innovation: Rapidly build and validate Proof of Concepts (PoCs) to showcase the "art of the possible" to stakeholders.
• Consult & Collaborate: Partner with cross-functional teams and interface directly with clients to translate complex needs into tailored AI strategies.
• Research & Evaluate: Stay ahead of the curve by benchmarking emerging models, agentic frameworks, and dev kits.

The Profile

• The Experience: 3+ years of industry-hardened experience in Applied AI or Machine Learning.
• The Tech Stack: Expert-level command of agentic frameworks (LangGraph, Agno, Google ADK) and Vector Databases.
• Cloud Fluency: Deep familiarity with at least one major Hyperscaler (GCP, AWS, or Azure).
• Bonus Points: Proficiency with the Google Cloud AI stack (Vertex AI, Gemini), MLOps (Docker/K8s), and rigorous evaluation frameworks like RAGAs or LangSmith.
• AI agent building: know-how
   

Formula Spin is an ambitious team specializing in the development of slot games.

Our mission is to create innovative, engaging, and high-quality games that set new standards in the industry.

We’re not just looking for a manager, but for someone who’s ready to “energize” the brand and grow with us! 🚀

What will you be doing?

✅ Shape the brand’s voice and style (Brandbook, ToV).

✅ Grow our presence on LinkedIn (company and CEO profiles) and other social media platforms.

✅ Organize our participation in global events: ICE, SiGMA, iGB.

✅ Work with streamers, partners, and the media.

You’re our ideal candidate if:

🔹 You have experience in iGaming/Tech in a senior role.

🔹 You know how to build brands and digital strategies.

🔹 You’re fluent in written and spoken English. (A big plus).

🔹 You’re proactive, creative, and love out-of-the-box ideas.

Why us?

🌍 Fully remote (work from anywhere in the world).

📈 The opportunity to build a team that suits you.

🎮 We’re a fast-growing and dynamic gaming provider.

🚀 Send your resume—we’re waiting for you!

Job Summary:
We are seeking a skilled Full Stack Developer with strong expertise in Web (React) and Backend (Node.js), who can also leverage AI-powered development assistants (such as Cursor) to accelerate and optimize development, to join our US-based team. We work in a highly collaborative environment with real-time communication and often use Zoom for pair programming, debugging, and fast decision-making.

Key Responsibilities:

• Build and maintain responsive web applications using React and Next.js.
• Develop server-rendered features, API routes, and optimized page rendering with Next.js.
• Design and implement robust RESTful APIs and backend services with Node.js (Express.js, Nest.js).
• Integrate front-end and back-end components to ensure seamless client-server communication.
• Manage data storage solutions: SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis).
• Containerize applications with Docker and participate in CI/CD workflows.
• Write modular and integration tests using Mocha, Jest, or similar frameworks.
• Follow security best practices to protect applications and user data.
• Collaborate closely with engineers, product, and design teams in a fast-paced, iterative environment

Must-Have Skills:

• AI-Accelerated Development: Proven ability to leverage AI-powered coding assistants such as Cursor (or similar tools) to speed up development tasks, code reviews, and debugging.
• Backend Expertise: Minimum of 5 years of professional experience with Node.js and modern JavaScript/TypeScript.
• Front-End Mastery: Strong command of React and Next.js for modern web development.
• API Design: Solid experience creating and consuming RESTful services.
• Async Programming: Deep understanding of asynchronous patterns (async/await, Promises).
• Testing & Debugging: Hands-on experience writing and maintaining unit and integration tests.
• Containerization & CI/CD: Experience with Docker and CI/CD platforms (e.g., GitHub Actions, Jenkins).
• Version Control: Proficient with Git and pull-request workflows.
• Communication: Fluent English (Upper-Intermediate or higher) for technical coordination and documentation.

Preferred Qualifications:

• Familiarity with GraphQL.
• Experience in Agile/Scrum environments.
• Skills in UI/UX design and responsive styling (HTML5, CSS3, Tailwind).
• Team leadership or mentorship experience.

Why Join Us:

• Shape the future of AI in retail with a company recognized by Techstars, Google for Startups, and Stanford
• Work on large, impactful datasets with real-world applications
• Be part of a passionate, mission-driven team building world-class AI systems

What we offer:

• Competative Salary
• Remote Work
• Time Tracking

A great opportunity to start a career in logistics — we welcome candidates without prior experience!

Improve your spoken English and develop skills in finding creative and fast solutions in various situations.

An international company providing transport and logistics services in the USA is inviting applications for the role of Customer Operations Manager — USA Market.

Responsibilities:

• Monitor and control the cargo transportation process.
• Communicate with English-speaking brokers and drivers via phone.
• Handle calls and resolve delivery-related issues with creativity and patience.
• Manage emails and respond promptly to requests.
• Perform tasks in the CRM system.
• Prepare and review shipping documentation.

Requirements:

• English proficiency at Upper-Intermediate level or higher.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Analytical thinking and flexibility in decision-making.
• Excellent time management skills.
• Responsibility for own results and a desire for continuous improvement.
• High motivation for personal and professional growth.

Available shifts:

• Day shift: 15:00 AM — 01:00 AM (4/4)
• Day shift: 15:00 AM — 01:00 AM (5/2)
• Morning shift: 09:00 AM — 19:00 PM (5/2)

We offer:

• Fully equipped, comfortable office.
• Paid training and onboarding.
• Friendly corporate events and a supportive team environment.

About Atlas Recruiting: Atlas Recruiting is a recruiting company that is redefining traditional hiring approaches. We connect talented professionals with leading international companies in the logistics sector.

Take a step towards new opportunities!

About Room15 Digital

Room15 Digital is more than an IT outsourcing company. We are evolving from executors into strategic growth partners for our clients. We specialize in end-to-end e-commerce solutions, helping businesses not just solve isolated tasks, but grow in a structured and sustainable way. Our goal is to provide consulting and operational expertise that creates real business impact.

We are currently building our sales function, which makes this role a strong opportunity for someone who wants to contribute to its development, influence processes, and grow together with the company.

Who We’re Looking For

We’re looking for a person who is excited to grow in sales and business development within the IT and e-commerce space.

For us, this role is not only about communication. It is about understanding the client, asking the right questions, identifying real needs, moving conversations forward, and representing the company in a professional and thoughtful way.

What matters most to us is your mindset, communication skills, proactivity, and willingness to grow. Previous experience is a plus, but it is not the main deciding factor.

What We Expect

Soft Skills and Mindset

• Proactivity and ownership — you take responsibility for your area of work and do not wait for step-by-step instructions.
• Growth mindset — you are motivated to develop in sales / business development and expand your role over time.
• Clear and structured thinking — you can express ideas logically, clearly, and professionally, both in speaking and writing.
• Strong verbal communication — you are comfortable leading conversations, asking relevant questions, and keeping communication focused and productive.
• Client-oriented mindset — you can understand the client’s perspective, identify their needs and pain points, and recognize what influences decision-making.
• Strong organizational skills — you are comfortable working with CRM systems, notes, statuses, deadlines, and follow-ups.
• Emotional intelligence — you know how to build trust, maintain professional communication, and adapt to different people and situations.
• Flexibility at the early stage — while the sales direction is still being shaped, you are open to supporting adjacent commercial tasks, including lead generation when needed.

Professional Skills

• English level: C1 (spoken and written).
• Readiness for both written and verbal communication with potential clients.
• Confidence in joining video calls, discovery calls, and negotiations.
• Ability to identify client needs, clarify requests, and move conversations to the next stage.
• Understanding of service-based IT sales, where decisions are driven by trust, business value, and strong communication.

• Genuine interest in sales, business development, digital services, and the IT environment.

   

Nice to Have

• Experience in sales, business development, customer communication, account management, client support, or similar client-facing roles.
• Experience with calls, negotiations, or presentations.
• Experience working with CRM systems.
• Basic understanding of the sales funnel, qualification, and ICP.
• Experience in IT, digital, or e-commerce environments.

• Experience working with e-commerce platforms or businesses such as Shopify, Magento, WooCommerce, marketplaces, etc.

   

Your Responsibilities

• Communicate with potential clients.
• Identify client needs, clarify the context of requests, and assess cooperation potential.
• Conduct or coordinate discovery and sales calls.
• Present Room15 Digital’s services, expertise, and value proposition.
• Handle questions, clarifications, and objections professionally.
• Record key information, agreements, and next steps in the CRM.
• Collaborate with the internal team to move opportunities forward effectively within the commercial process.

• Gradually take on more ownership in client communication and deal development.

   

What Success Looks Like in This Role

• Potential clients receive professional, high-quality communication from the very first contact.
• Conversations move forward in a structured way without losing context.
• Calls are well-prepared and productive.
• CRM data is organized, accurate, and transparent across opportunities.
• As the sales function grows, your ownership, influence, and career opportunities grow with it.

Role overview:

We're hiring our first Customer Support Generalist to own the front line of customer interactions across our platform. This is a new role, which means you'll help define what great support looks like at CUCollaborate as we scale.

You'll be the first person customers reach when they're stuck, confused, or locked out. You'll manage our Crisp chat support, triage incoming calls, troubleshoot platform issues, help with onboarding workflows, and support data uploads.

Important Note: Candidates must demonstrate prior knowledge of CUCollaborate’s platform, tools, and services, and are expected to research and familiarize themselves with the organization before applying.

Responsibilities:

• Manage Crisp chat support: respond to customer questions, troubleshoot issues, escalate when needed.
• Triage incoming support calls and route them appropriately.
• Handle password resets, account lockouts, and other access issues.
• Support customer onboarding workflows and data uploads.
• Follow clear escalation paths for known issues; escalate anything new or unmapped to Rev Ops.
• Help identify patterns in support requests that signal product or process improvements.
• Contribute to building our support knowledge base and documentation as we learn what customers struggle with.

Requirements:

This is a junior role — we're targeting someone right out of college or early in their career. You don't need technical depth or credit union experience. What you do need:

• Excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and in a friendly manner, including on occasional calls.
• Availability to work during US Eastern Time business hours from 9AM to 5PM (mandatory).
• Strong customer empathy, with the ability to remain calm and supportive when dealing with frustrated customers.
• Ability to work effectively in ambiguous environments, demonstrating problem-solving skills, sound judgment, and knowing when to escalate issues.
• Proficiency in or willingness to learn and actively use AI tools (e.g., Claude, Claude Code) to enhance productivity.
• Alignment with the company’s mission and values, with a genuine interest in making financial services more equitable.

• Nice to have but not required: experience with support platforms (Crisp, Zendesk, Intercom), basic familiarity with financial services, or experience in early-stage startup environments.

   

We offer:

• Professional and personal growth
• Team of motivated professionals
• Competitive salary
• Remote/hybrid work format
• Medical insurance and mental health coverage
• Paid vacations, sick leaves, public holidays
• English lessons at company’s expenses
• Teambuildings
• Training & Development compensation

How to Apply

Send us a note explaining why you're interested and what makes you a good fit for this role. Include your resume, but honestly, we care more about how you think and communicate than where you went to school.