Jobs at Djinni

About SKyPRO

SKyPRO has been delivering Identity & Access Management (IAM) solutions for more than 38 years. While we have extensive experience with OpenText Identity Manager, we are continuously expanding into new markets with our own products and modern identity solutions.

One of our flagship products is ACDI (Audit, Compliance & Data Intelligence), a powerful platform that helps organizations collect, analyze, and audit identity-related data across multiple systems.

We're looking for a technically minded person who enjoys working directly with customers, solving problems, and helping improve our product. This is an excellent opportunity for someone who likes combining technical work with customer interaction.

Your Mission

As a Technical Consultant for ACDI, you will support customers throughout the product lifecycle—from demonstrations and installations to troubleshooting and continuous improvements.

Your responsibilities will include:

• Delivering product demonstrations and technical presentations to customers and partners.
• Installing, configuring, and upgrading the ACDI solution in customer environments.
• Providing technical support and troubleshooting product issues.
• Investigating bugs and implementing small fixes or enhancements within the product.
• Assisting customers with integrating ACDI with various data sources, directories, and databases.
• Working closely with the development team to identify, reproduce, and resolve product issues.
• Creating and maintaining technical documentation when needed.
• Participating in customer projects and ensuring successful product deployments.
• Continuously learning new technologies and helping improve both the product and implementation processes.

What We're Looking For

Must have

• Spoken English at B1–B2 level or higher (you will work with international customers).
• 2+ years of experience in a technical IT role (technical support, implementation, consulting, systems engineering, software development, IAM, or similar).
• Experience working with databases, directories, APIs, or system integrations.
• Good troubleshooting and analytical skills.
• Basic to good programming or scripting experience (Java, JavaScript, PowerShell, Bash).
• Understanding of REST APIs, LDAP, SQL, or similar integration technologies.
• Good Linux knowledge.
• Strong communication skills and customer-oriented mindset.
• Ability to work independently and manage multiple tasks.
• Willingness to learn new technologies and grow with the company.
   

Nice to have

• Experience with Identity & Access Management (IAM) solutions.
• Familiarity with OpenText Identity Manager / NetIQ IDM.
• Experience with eDirectory/Active Directory or LDAP directories.
• Linux administration skills.
• Knowledge of Java.
• Experience with Docker or cloud environments.
• German language skills (B1+) are a plus.

What We Offer

• Remote work with flexible working hours.
• Competitive salary based on your experience.
• Personal development through expert coaching and technical training.
• Opportunity to work with innovative IAM technologies.
• An international, open-minded team working with customers worldwide.
• Immediate start.
• 24 calendar days of paid vacation plus paid sick leave.
• Long-term career growth in a company that values technical excellence and innovation.

YELK is a web development outsourcing agency that provides scalable digital solutions for SMEs and enterprise clients across the EU and the USA. We specialize in delivering custom web development, design, and AI integration services.

We are looking for a Lead Generation Specialist who will work primarily on UpWork. As a lead generator, you’ll help us generate qualified sales opportunities from Upwork, qualify customers, and assist the Sales Manager in closing deals.

Responsibilities:

• Scan & qualify opportunities on UpWork across different categories: UI/UX Design and Web Development.
• Create high-quality bids and proposals.
• Track conversion rates, review analytics, and keep the CRM & pre-CRM up to date.

• Qualify customer replies and book calls with SQL.

   

Requirements:

• At least 1 year of experience in UpWork lead generation.
• Upper-intermediate to advanced English proficiency, with fluent written communication.
• Ability to write concise, value-based proposals.
• Understanding of UX/UI Design and popular frameworks, approaches, and trends in Web Development.
• Deep understanding of lead qualification processes and reply management.
• High proficiency with Google Sheets, including filtering, combining lead databases, using formulas, and preparing .CSV files.

• Experience with HubSpot.

   

Would be a plus:

• Experience with LinkedIn email generation and campaign tools (such as Instantly, Smartlead, or similar), LinkedIn automation tools (such as Lemlist, HeyReach, Phantom Buster), and enrichment platforms (such as FullEnrich or similar).
• Experience in scraping data from various sources, building lead lists, enriching them, and validating emails using automation tools.

We offer:

• Paid 21 days of vacation and sick leave.
• Free morning schedule (start from 9 to 11 am).
• An engaging team environment where your voice is heard and initiatives are supported.
• Market competitive salary and benefits based on conversion rates.
• Educational budget, upskill courses, and workshops.
• 100% remote. 

N-iX is looking for a Lead/Senior Java Engineer with Kotlin skills Engineer to join our team.

Our customer is a fintech company that provides flexible buy-now-pay-later solutions, enabling consumers to split purchases into transparent, interest-free, or interest-based payments. The customer's Platform team is responsible for managing critical services that are essential to the success and sustainability of the organisation. In simple terms, the team handles transactional communication send-outs to customers via email, SMS, and push notifications. These services demand attention to detail, proactive maintenance, and swift response times to ensure seamless operations. The recent high-priority initiatives include re-architecture/platform modernisation, high availability, and internationalisation efforts; these are vital for our organisation's growth and competitiveness in the market. These initiatives require dedicated expertise and resources to execute efficiently and effectively.

Main Responsibilities:

• Design and develop a robust and extensible Kotlin framework and platform.
• Own and deliver quarterly goals by leading engineers through ambiguity to solve open-ended problems while ensuring team support throughout delivery.
• Collaborate across the product development lifecycle with product management, design, and analytics to participate in ideation and articulate technical constraints.
• Drive decision-making and risk assessment by partnering on strategic technical choices that properly consider trade-offs and business impact.
• Proactively identify and resolve systemic issues across projects, processes, and technology, advocating for and leading the implementation of solutions.
• Ensure operational excellence and availability by creating and monitoring metrics, supporting "keep the lights on" efforts, and participating in an on-call rotation.
• Foster a culture of quality and ownership by setting high standards for code reviews and design, and advocating for best practices through technical writing and talks.
• Mentor engineering talent by providing actionable feedback, guidance, and leading by example to grow the team's capabilities.

Role Requirements:

• At least 5 years of proficiency in Kotlin with extensive experience designing, developing, and launching backend systems at scale
• Deep experience with distributed systems and high-availability architectures
• Experience in technical leadership in system design, with a proven ability to deliver significant features using elegant, simple, and extensible designs
• Strong infrastructure knowledge, including technologies such as AWS, MySQL/DynamoDB, and Kubernetes
• Proficiency in large-scale codebase management, utilizing a suite of tools and practices that ensure safe and efficient technical changes
• Experience in operational monitoring, including the use of metrics and tracing to maintain system health
• Excellent collaboration skills for effective partnership with global, cross-functional engineering teams
• Well spoken and written knowledge of the English language (C1)

Digis seeks a proactive, skilled, and self-driven IT Recruiter to join our remote team!
 

About Digis

Digis is a European software development company that partners with businesses around the world to help them scale with top tech talent. As we continue to grow, we’re expanding our recruitment team to meet the demand for high-quality specialists across various domains.

Team: 6 Recruiters, Recruitment Team Lead, HRD.
Recruitment Focus: Tech roles of Middle to Senior levels, global and regional (mainly Europe and LATAM)
 

Key Requirements:

• 2+ years of experience in IT recruitment;
• Proven experience in international hiring;
• Upper-intermediate or higher English — both written and spoken;
   

Advantages of the Role:

• Competitive compensation: fixed + bonusesж
• Fully remote & flexible work schedule — choose when and where you work;
• All necessary equipment provided (laptop, monitor, etc.)
• Accounting and legal support for smooth operations;
• Paid vacation and sick leaves;
• Corporate psychologist;
• Stable long-term cooperation with a growing company;

If you’re passionate about recruitment, eager to work globally, and ready to grow with us — apply now!

About Us

We are a growing company in the affiliate marketing industry, providing services and solutions for affiliates, media buyers, and agencies.

We develop our own products and fintech solutions, including advertising accounts and tools that help our clients manage their advertising activities.

We are currently looking for a Lead Account Manager to manage a small team of 3–4 people and ensure smooth daily operations.

Responsibilities

• Manage and coordinate a team of 3–4 Account Managers.
• Oversee the onboarding of new clients.
• Ensure the proper creation and setup of advertising accounts.
• Monitor account functionality and make sure everything works correctly.
• Distribute tasks and monitor the team's performance.
• Help the team resolve operational issues.
• Improve internal processes and ensure efficient workflows.
• Communicate with other departments to solve client-related issues.

Requirements

• Experience in Account Management or a similar role.
• Experience working with advertising accounts.
• Understanding of affiliate marketing or media buying.
• Previous team management experience or willingness to take on a leadership role.
• Good organizational and communication skills.
• Ability to take responsibility and solve problems independently.
• Upper-Intermediate English or higher.

Nice to Have

• Experience with Meta Ads, Google Ads, TikTok Ads, or other advertising platforms.
• Experience in fintech or affiliate marketing.
• Experience with client onboarding and account setup.

What We Offer

• Opportunity to lead and develop your own team.
• Remote work.
• Competitive compensation.
• Opportunity to grow together with the company and its products.
• Friendly and collaborative working environment.

We're looking for a motivated JavaScript developer at the junior or trainee level to join a team that builds production-grade web scrapers for enterprise clients. Your work will run on enterprise-level web data infrastructure used by some of the world's most recognizable brands - from Fortune 500 retailers like Nike to global technology companies like Philips - powering their market research, price intelligence, and competitive data pipelines.

This is a hands-on engineering role. You won't be writing toy examples - from early on you'll be building real scrapers that extract structured data at scale.

Responsibilities

- Analyze target websites using Chrome DevTools to understand DOM structure and network requests

- Write JavaScript scrapers using Cheerio and related libraries

- Craft precise CSS selectors and XPath expressions to reliably target data elements

- Use Postman to inspect APIs and reverse-engineer data endpoints where applicable

- Handle pagination, dynamic content, and common anti-scraping patterns

- Deliver clean, structured output data (JSON/CSV) per client specifications

- Maintain and update existing scrapers as target sites change

Tech stack

JavaScript, Cheerio, CSS Selectors, XPath, Chrome DevTools, Postman, Git

Requirements

- 1 year of JavaScript experience in any context (commercial, freelance, or project-based), OR currently enrolled in / recently graduated from a Software Engineering, Computer Science, or related program

- English B2 or higher - you must be able to read technical documentation and communicate with the team in English

- Understanding of HTML/DOM structure and HTTP basics

- Ability to learn independently and figure things out from documentation

Nice to have

- Any personal or academic projects involving scraping, parsing, or browser automation

- Familiarity with Node.js ecosystem

- Basic knowledge of how proxies or headless browsers work

What we offer

- Work on real client projects from day one - no synthetic tasks

- Mentorship and code review from experienced engineers on the team

- Remote-first, fully async-friendly - work from anywhere

Mine Marketing works on the connection between advertising, data, and automation. We’re looking for a Technical Data & Automation Specialist to join our team and work closely with leadership on data, automation, system development, troubleshooting, and production operations.


What you will do with us:
- Connect advertising systems with internal data systems
- Build and improve pipelines that handle bulk in real time 
- Dig deep into performance issues and translate data into business decisions 

What we're looking for 🎯
- Hands-on experience with Claude Code and building automations
-High command of SQL: complex queries, optimization, performance thinking 
- Understanding of Data Pipelines, ETL, and Data Processing Processes
- Familiarity with performance metrics: ROI, CPA, CTR and the ability to connect data to decisions
- Analytical, entrepreneurial thinking, and true independence in complex tasks

Significant Advantage
- Experience in production systems in the advertising / performance worlds
- Working with Meta Ads/Google Ads (APIs)
- AWS/GCP experience

What awaits you ✨
- Real data that drives business decisions
- Real technical challenges: scale, reliability, accuracy 
- Lots of ownership and freedom to move things fast


What we offer:
- Opportunities for professional development and personal growth 🚀

- Competitive salary, reasonable and fair working conditions 💵

- A ridiculously awesome team and work environment 🎉

- Training opportunities, including paid courses and webinars 💻

- Remote working conditions 🏠

- Generous PTO and Holidays 🌴

Join us and let's make some social media magic happen! Apply now!

We are hiring on behalf of our client — an American media company with an office in Warsaw. They run a large newsletter operation sending millions of emails a day to cold audiences across multiple verticals. Getting into the inbox is the difference between revenue and noise, and this role owns that outcome end to end.
 

The role

This is a hands-on, deeply technical role for someone who lives and breathes deliverability. You will work directly with the Head of Project and the production manager, and guide marketers on every decision that touches deliverability: infrastructure, authentication, content, segmentation, and sending strategy.

You will not be directing a team to do the work. You will be in the DNS, in the headers, in the seed data, and in the postmaster tools yourself. The two things measured above everything else are inbox placement and the speed at which deliverability issues get resolved.
 

What you will own

• Inbox placement and sender reputation
• Infrastructure and authentication (SPF, DKIM, DMARC, BIMI, IP and domain warming, feedback loops)
• ESP strategy and operations — configuration, optimization, migration
• Cold audience deliverability
• Marketer guidance and enablement
• Monitoring, reporting, and incident response
   

Must-have

• 6+ years in email deliverability as your primary focus — not as a side responsibility
• Hands-on experience operating at 5M+ sends per day
• Proven track record diagnosing and fixing real placement issues at scale
• Experience sending to cold audiences
• Technical fluency with postmaster tools across major mailbox providers
• Deep expertise across major ESPs
• Excellent English, C1 or above
   

Nice to have

• Direct newsletter experience with promotional content at scale
• Experience using AI tools for deliverability work
• Existing relationships with deliverability teams at major ESPs and mailbox providers
• Background in performance marketing, affiliate, or media
   

Compensation and benefits

• Competitive salary + bonuses
• 21 paid vacation days, 14 paid sick days
• Hybrid format, Warsaw office
• Corporate library, team activities

We are hiring on behalf of our client – an American media company with an office in Warsaw. They run large-scale newsletter and web operations across finance, health, and business verticals. The design team ships high-volume landing pages and web properties that directly impact revenue. Speed and quality are the two things measured above everything else.
 

The role

This is a leadership role at the intersection of design, marketing, and execution. You will own the design pipeline end to end: leading projects from brief to launch, managing and developing a team of designers including leads who report into you, and acting as the central traffic manager for all design work across the operation.

You are not just coordinating. You are setting the creative direction, reviewing work in progress, pushing the standard higher, and making sure nothing loses momentum. You bring your own point of view on what makes a page convert — and you apply it every day.
 

What you will own

• Design projects end to end: brief, creative direction, review, launch
• Traffic management for all design requests across the operation
• Team development: regular reviews, feedback, skill plans, hiring
• Conversion thinking: you know what makes a page perform, not just look good
• Design systems and workflows: briefs, review cycles, handoffs, version control
   

Must-have

• 4+ years in design project management, creative operations, or a similar leadership role at a fast-paced agency or in-house team
• Strong understanding of web design and design fundamentals — you give useful feedback and tell good work from average
• Strong understanding of marketing and conversion — landing pages, not just aesthetics
• Proven experience leading and developing a design team, not just coordinating one
• Ability to traffic-manage high-volume design work across multiple projects simultaneously
• AI-first operator — you already use AI across ideation, briefing, research, image generation, and project management. This is your default, not an experiment
• C2 English, written and verbal
   

Nice to have

• PM certification (PMP, PRINCE2, Scrum, or equivalent)
• Hands-on Figma proficiency
• Experience integrating AI tools into a design team workflow: Midjourney, AI copy, automated briefing, AI-assisted design
• Experience with Notion, ClickUp, Asana, or similar
• Background in performance marketing, affiliate, newsletter, or media
   

Compensation and benefits

• Competitive salary + bonuses
• 21 paid vacation days, 14 paid sick days
• Hybrid format, Warsaw office
• B2B contract, company covers taxes

Our client is a US-market gaming product company looking for a contract UI designer to work closely with the product team on an ongoing basis. The scope covers both product design and illustration — so this role suits someone who thinks in systems but can also produce polished visuals from scratch.
 

What you'll work on:

• End-to-end mobile UI design: user flows, wireframes, high-fidelity screens, component libraries
• UX flows for new features and product improvements across iOS and Android
• Custom illustrations — character, environment, or UI-adjacent — depending on product needs
• Working directly with product and engineering to bring designs to production
• Maintaining visual consistency across the product
   

What they're looking for:

• A strong mobile UI portfolio that shows both design thinking and visual quality
• Illustration skills that go beyond icons — you can produce polished custom artwork
• Experience designing for consumer mobile products (gaming background is a plus)
• Figma proficiency required; experience with animation or motion is a bonus
• Someone who can work independently from a brief without needing constant feedback loops
   

Format: Part-time contractor, ~20 hours/week
 

An international defense-tech company that designs and manufactures unmanned systems is looking for a Senior Embedded Engineer to join its Ukrainian office and lead the development of a technical direction. The role involves more than software development: it gives you direct influence on technical decisions, from flight controller firmware to partner integrations. The Senior Embedded Engineer will be responsible for developing the product's technical capabilities and for defining the architecture and priorities of the direction.

Responsibilities

• Develop new technical capabilities for the product across three areas:
  • Airside: firmware development for flight controller microcontrollers and supporting electronics, including flight control and radio link code
  • Groundside: ground station software development; receiving, processing, and displaying the video stream from the UAV
  • Autonomy: development of navigation, GNSS, orientation, and positioning solutions
• Diagnose and resolve issues at the intersection of hardware and firmware
• Contribute to technical requirements, including feasibility assessment, reviews, and solution architecture
• Create test cases, review test plans, and execute testing
• Prototype solutions and bring them to a stable, production-ready state
• Define technical decisions and priorities within your area

Requirements

• 3+ years of commercial experience in embedded development in MilTech or related fields: robotics, aerospace, automotive, or industrial electronics
• Knowledge of the UAV ecosystem: Betaflight, ExpressLRS, PX4, ArduPilot, OpenTX
• Strong knowledge of C/C++ for embedded systems and experience developing in bare-metal or RTOS environments
• Experience with STM32 microcontrollers and I2C, SPI, UART, and Ethernet protocols
• Experience in system design of embedded and distributed systems and in hardware/software integration
• Experience with computer vision or video processing projects
• English at B2 (Upper-Intermediate) level or higher

We offer

• Office-based work in Kyiv
• Flexible working hours
• Military service deferment (reservation) for employees subject to mobilization
• Medical insurance
• An international team of experienced engineers

You’ll get hands-on experience across the full employee lifecycle and take ownership of the day-to-day HR work: onboarding and offboarding, employee documentation, HR systems, performance reviews, employee requests, internal communication, and office operations. You don’t need to know everything from day one — what matters most is curiosity, responsibility, empathy, and a strong desire to learn and grow.

As you gain experience and demonstrate that you can independently manage processes and people-related challenges, your scope will grow as well — with a clear perspective to move into an HR Manager and HRBP role.

What you’ll do:
HR operations ~60% of the role:

• Coordinate onboarding and offboarding end-to-end, including documentation, HR systems, access, equipment provision and required follow-ups.
• Maintain accurate employee records, track probation periods and key HR dates, and coordinate vacation, sick leave, and other employee processes.
• Support employees with day-to-day HR questions and make sure requests and processes are completed on time.
• Maintain employee data in PeopleForce and keep HR records accurate and up to date.
• Coordinate performance and compensation review cycles, including deadlines, follow-ups, and data collection.
• Prepare HR reports, lists, and basic people analytics.

Internal communication & engagement activities ~15% of the role:

• Prepare and publish social media content about life at Empat, team activities, events, and employee stories.
• Coordinate online and offline activities, events, celebrations, and engagement initiatives.
• Prepare and send HR-related internal communications.

HR projects & initiatives ~15% of the role:

• Support employee surveys, engagement initiatives, internal events, and other People projects.
• Take ownership of smaller HR projects and look for ways to make HR processes more efficient.

Basic office management ~10% of the role:

• Support the day-to-day office operations, including supplies, deliveries, administrative requests, and keeping the office organized.
• Coordinate with building management, suppliers, and service providers when needed.
• Support office logistics for new employees and events, and track basic office expenses.

What we’re looking for:

• 1+ years of experience in HR, People Operations, Administration, or a similar role.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and deadlines at the same time.
• Good communication skills and a comfortable, human approach to employees.
• Proactive mindset — you don’t wait for someone to tell you about every next step.
• Ability to work with HR systems, spreadsheets, documents, and internal tools.
• Interest in social media and creating simple, engaging content.
• Intermediate+ English.
• Willingness to learn, take responsibility, and gradually work more independently.
• Comfortable working in the office 1–2 days per week.

What We Offer:

• Competitive compensation with performance-based incentives tied to your individual impact and business outcomes;
• Real ownership — you’ll drive initiatives end-to-end, make independent decisions, and be accountable for results in your domain;
• Influence that goes beyond your role — contribute to strategic initiatives, cross-functional planning, and how we grow as a company;
• Mentorship and knowledge sharing — both ways: you’ll learn from experienced colleagues and have room to share your expertise;
• Modern tools, structured development programs, workshops;
• English courses tailored for business communication;
• Clear career path with transparent promotion criteria;
• A culture built on empathy, trust, and openness — where initiative is encouraged, feedback is honest, and people actually care about each other;
• Hybrid work model with an office in central Kyiv;
• Medical insurance, paid vacation, sick leave, team events and corporate presents.

N-iX is looking for a Senior Data Engineer to support our client's Data Licensing team, which develops training datasets for frontier AI labs. You will own the onboarding and enrichment of new multimedia content. Extend scalable event-driven and batch-processing systems that produce reliable metadata for curation and customer-facing applications.

Responsibilities:

- Partner with the Principal Engineer, senior technical leaders and platform teams to implement and evolve the architectural direction for metadata-processing systems; independently own the design and delivery of assigned components.
- Evaluate and evolve orchestration for enrichment and backfill workloads, either by extending existing ingestion capabilities or integrating with new cloud-native services, while maintaining consistent contracts and lifecycle handling.
- Evolve shared frameworks so data scientists can package, test, validate and run production enrichment workloads with minimal data engineering support.
- Define and maintain metadata contracts, lineage, validation and quality controls.
- Contribute to and apply shared engineering standards, and provide technical guidance through design reviews, documentation and collaboration with data engineering and data science teams.
- Estimate and refine the cost, capacity and completion time of enrichment and backfill workloads.
- Partner with platform teams responsible for operating the underlying cloud infrastructure.
- Own time-sensitive customer and partner deliverables through production release.

Requirements:

- 8+ years of experience in data engineering, backend software engineering or distributed systems, including hands-on ownership of large-scale production data workloads.
- Demonstrated experience designing and operating large-scale ingestion or distributed data-processing systems.
- Strong Python software engineering and distributed processing experience.
- Practical knowledge of high-volume batch and event-driven architectures, including idempotency, replay, backpressure, retries and failure recovery.
- Experience enabling data science or ML workloads to move from prototype to production through reusable frameworks and engineering guardrails.
- Production experience with AWS and GCP, with the ability to design workflows spanning multiple cloud environments.
- Experience managing evolving data contracts, schemas, lineage and data-quality expectations.
- Ability to benchmark distributed workloads and translate results into credible capacity, execution-time and cloud-cost projections.
- Experience setting engineering standards, reviewing system designs and mentoring engineers or data scientists.
- Track record of delivering critical, time-sensitive systems into production.

Nice to have:

- Containerized CPU/GPU batch and ML workloads using managed compute services such as SageMaker, AWS Batch, ECS, Cloud Batch or GKE/EKS.
- Event-driven orchestration and messaging using services such as Step Functions, Lambda, EventBridge, Kinesis, Workflows or Pub/Sub.
- Snowflake, ClickHouse or Apache Iceberg.
- Production-scale image, video or audio processing

We are a fintech company with 8+ years of experience building financial infrastructure for media buyers and marketing agencies, helping them run campaigns and support their operations without interruptions.

We are looking for an active Business Development Manager at Sass to guide potential clients through our product, run demos, and convert conversations into long-term B2B partnerships.

Responsibilities:

• Conduct product demo calls, clearly demonstrate how our solution solves real business challenges
• Convert qualified leads into long-term clients
• Guide prospects through the sales process from qualification to closing the deal
• Understand client needs and suggest tailored solutions
• Maintain a pipeline and accurate CRM data
• Build long-term relationships with clients through clear and proactive communication
• Collaborate closely with the SDR and marketing team to improve leads quality

Requirements:

• 3+ years of experience in B2B sales or business development
• Experience in selling SaaS, fintech, or digital products
• Proven ability to conduct product demos and sales calls
• B2+ English level with confidence in professional communication
• Organized, proactive communication style with a strong ownership mindset
• Experience using CRM systems and managing sales pipelines
• Participation in conferences

Nice to have:

• Experience in affiliate marketing

What you will receive:

• Collaborate with companies from Tier-1 markets and international clients
• Focus on conversations with warm leads and closing deals rather than cold outreach
• Have a direct impact on company growth and see the results of your work
• Enjoy fully remote work from anywhere
• Full-time schedule: 11:00-20:00 or 10:00 - 19:00 (GMT+3)
• Unlimited paid vacation days plus 10 paid sick days
• English classes, professional trainings
• Participation in international conferences and industry events
• Company gifts

💎 VIP Account Manager | iGaming 

Main focus: personal work with VIP clients, building their loyalty and retention, and keeping service at a consistently high level. ━━━━━━━━━━━━━━━━━━━━ 

🎯 Responsibilities
 ▸ Personal communication with VIP clients via chat, messengers and phone 
▸ Dedicated work with Big Winners and Big Losers: analyzing their activity and keeping direct contact 
▸ Building long-term relationships with clients and understanding their needs 
▸ Running daily mailings and personal communications with the VIP audience 
▸ Hitting the weekly call target and other client communication KPIs 
▸ Managing bonuses, promos and personalized offers within approved rules 
▸ Assisting with deposits, withdrawals, account issues and other client requests 
▸ Analyzing player activity and behaviour, as well as key VIP segment metrics 
▸ Working with Support, Payments, Risk/Compliance and other teams to resolve client issues 
▸ Delivering on tasks and priorities set by the Head of VIP / Supervisor 
▸ Keeping a daily checklist, tracking completion of all tasks and reporting on time 
▸ Maintaining the CRM and keeping client information up to date 
▸ Following Responsible Gambling principles and internal company procedures

 ━━━━━━━━━━━━━━━━━━━━
 ✅ Requirements 
▸ Strong communication and negotiation skills 
▸ Highly client-oriented, with well-developed personal service skills 
▸ Ability to build trust-based relationships and handle objections 
▸ Analytical mindset and ability to work with client data 
▸ Stress resistance, attention to detail and strong self-organization 
▸ Ownership of assigned KPIs and tasks 
▸ Confident user of CRM and work tools 
▸ English: B2–C1, spoken and written 
▸ Experience in iGaming, online casino, Account Management, Customer Success, VIP or Retention is a plus 
▸ Understanding of online casino specifics and the VIP segment is a plus

 ━━━━━━━━━━━━━━━━━━━━ 
📩 Interested? Send your CV or DM me. Happy to share more details.