Jobs at Djinni

Job Description

Test Automation Engineer has to meet the following criteria:
2+ years of relevant commercial experience in Software Testing
2+ years of relevant commercial experience in Test Automation
Theoretical knowledge of the related technology stacks (e.g. testing types, levels, techniques, approaches).
Good knowledge and practical experience in Java, or JavaScript or Python development.
Good knowledge of related technologies, such XML, HTML, SQL etc.
Deep theoretical knowledge or significant practical experience in using different test approaches.
Experienced in creating Test design, Test cases, bug reports, test reports.
Good knowledge or practical experience in reviewing and testing Requirements.
Has experience in working within priorities set by Test Automation Team Lead.
Has experience of dealing with Customer requests received directly or indirectly without additional clarification by Test Automation Team Lead.
Intermediate English and good communication skills

Job Responsibilities

Develop features and functionality matching the specification in the agreed quality and at the agreed schedule.
Develop automated scripts based on manual test cases or from scratch.
Responsible for the quality of development outputs.
Work towards agreed targets independently with minor support and guidance.
Complete complex tasks in agreed performance.
Review, comment and commit to effort and calendar estimates.
Know and use recommended tools and are being familiar with project related processes and procedures, including compliance with coding standards and conventions.
Able to identify classical mistakes and gold-plating during code review.
Find and report defects, verify defect fixes focusing on the steps to reproduce and root cause analysis.
Work flexible hours and overtime in case of emergencies on the project

Department/Project Description

Our client is the world's leading company in the medical device sector and has several programs of cooperation with GlobalLogic. We develop and test the native mobile application that collects therapy data of the medical devices, presents therapy data to both patients and doctors via cloud service and gather the data in the personal therapy management software system. The project is focused on developing a tool that enhances the recovery process and supports dealing with permanent health disorders, what in the final outcome saves the life of a patient.

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring, dynamic work culture.

Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Key Responsibilities:
1. 1. Preparing Descriptions for New Features:
Collaborate with Product managers, Designers, and the Development team to analyze and describe new features.
Create detailed User Stories, including use case scenarios, acceptance criteria, and visualizations.
Gather, analyze, and document requirements for new features.
Monitor changes in requirements, update documentation, and communicate their impact to the team.
Support the team at all project stages, providing clarification and answering questions on requirements.
Develop specifications for technical implementation.
2. 2. Documenting Existing Functionality:
Analyze and systematize existing features and workflows.
Prepare clear, concise technical and user documentation.
Continuously update and improve existing materials to ensure accuracy and relevancy.
3. 3. Creating and Formatting User Stories:
Utilize visualization tools (diagrams, user flow charts, etc.) to illustrate user stories and business processes.
Ensure documentation is clear, accessible, and understandable for all team members, including non-technical stakeholders.
4. 4. Supporting the Documentation Process:
Maintain a consolidated knowledge base for the project, ensuring easy access and accuracy.
Ensure all documentation complies with company standards and requirements for consistency and quality.

Required Skills & Experience:

• 2 years of experience as a Technical Writer or similar role.
• Strong writing skills and the ability to create clear, structured, and comprehensive documentation.
• Experience in writing User Stories and working within Agile methodologies (Scrum, Kanban, etc.)
• Understanding of SDLC
• Proficiency with tools such as Jira, Confluence, FigJam, Miro (графічні редактори та будування діаграм) or similar platforms. Familiarity with creating sequence diagrams and other technical diagrams to illustrate system flows.
• Ability to work with large volumes of information, organizing and structuring it logically and efficiently.
• Strong analytical thinking, attention to detail, and excellent written communication skills
• English B1+ written
• Ability to provide examples of requirement documentation or process modeling.

Nice to Have:

• Experience in creating visual materials like diagrams, prototypes, and workflows.
• Technical background

Ideal Candidate Traits:

• Highly organized with the ability to manage multiple tasks and meet deadlines.
• Strong communicator, able to convey complex concepts clearly to both technical and non-technical stakeholders.
• Detail-oriented with a focus on producing accurate and actionable documentation.
• Collaborative and willing to support teams at every stage of the project lifecycle.

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)
• Focusing on professional development within Technical Writing or Business Analysis

Job Description

• 8+ years of overall experience, with a strong technical background in quality engineering and automation.
• Experience in providing high-level guidance for large-scale QA organizations, focusing on technical health rather than administrative management.
• Proficiency in JavaScript or Python and experience collaborating with dedicated automation framework team to ensure the toolset meets project needs.
• Knowledge of and interest in implementing AI-driven solutions into the QA lifecycle to optimize testing processes and efficiency.
• Proven ability to present technical roadmaps and "sell" decisions to client, defending a point of view with professional diplomacy.
• Understanding of both Native (iOS, Android) and Cross-platform (Flutter) mobile projects to ensure the established strategy is followed.
• Proficiency in managing and "tuning" existing QA processes to keep them efficient and scalable in a multi-stream environment.
• Strong skills in eliciting and documenting technical requirements, acting as a bridge between the client’s vision and the team's execution.
• At least an Upper-Intermediate level for active participation in technical negotiations and stakeholder management.

• Experience with Medical or Healthcare projects is a significant plus.

   

Job Responsibilities

• Supervise and steer the technical execution of the established test strategy across several mobile sub-teams (30+ members).
• Collaborate with the dedicated Automation Framework team, ensuring the custom JS-based tools are effectively integrated and utilized
• Identify opportunities and lead the integration of AI tools/methods to enhance testing efficiency and automation coverage.
• Act as a Technical Consultant for the client, promoting "planned and correct" solutions and ensuring long-term technical stability.
• Coordinate technical issue resolution, providing expert advice on complex bottlenecks that span across different project streams.
• Monitor technical risks and scope, providing expert input for estimations and ensuring the project remains on the correct technical track.
• Ensure data integrity and reliability of the mobile ecosystem (Native & Flutter) interacting with medical devices and cloud services.
• Maintain delivery standards in configuration management, task management, and regular technical reporting.

• Participate in onsite technical alignment meetings with the client as needed.

   

Department/Project Description

Our client is the world's leading company in the medical device sector. We design, develop, and test a complex mobile ecosystem (Android, iOS, Flutter) that collects therapy data from medical devices and presents it to patients and doctors via cloud services. The project focuses on life-saving tools that enhance the recovery process and support patients with permanent health disorders

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring dynamic work culture.Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

CRM Manager Responsibilities:
1. Develop and implement CRM strategy (retention, reactivation, LTV growth)
2. Segment player base and manage the full customer journey
3. Launch and optimize CRM campaigns (Email, SMS, Push, In-App)
4. Personalize communications and bonus offers
5. Set up and manage trigger-based flows (onboarding, deposit, churn, winback)
6. Conduct A/B testing and continuously optimize campaigns
7. Analyze key metrics (Retention, LTV, ARPU, Conversion) and prepare reports
8. Manage bonus system and control its efficiency (ROI, abuse prevention)
9. Work with VIP and high-value player segments
10. Collaborate with marketing, product, and analytics teams

Hard Skills:

• 2+ years of experience in CRM / Retention (preferably in iGaming)
• Hands-on experience with CRM tools (Smartico, Optimove, Apuesta etc.)
• Strong understanding of player lifecycle, segmentation (RFM, behavioral)
• Experience with multi-channel campaigns (Email, SMS, Push, In-App,Robot)
• Knowledge of bonus mechanics and promotional strategies
• Data-driven mindset: ability to analyze metrics (Retention, LTV, ARPU, Conversion)
• A/B testing and campaign optimization experience
• Basic SQL / analytics tools (Power BI)
• Understanding of anti-fraud / bonus abuse mechanics
• Knowledge of compliance and responsible gaming principles

Soft Skills:

• Analytical thinking and attention to detail
• Strong ownership and result-oriented mindset
• Ability to work with large datasets and draw insights
• Proactive approach and
• Good communication and cross-team collaboration skills
• Ability to prioritize and manage multiple campaigns simultaneously
• Flexibility and quick adaptation
• Customer-centric mindset

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring dynamic work culture.Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

We are seeking a highly skilled Anti-Fraud manager to spearhead fraud detection efforts. The ideal candidate will have a strong background in fraud prevention and risk management.

Key Responsibilities:
• Real-time monitoring and analysis of player activity, including deposits, withdrawals, bets, gaming patterns, and behavioral data.
• Detection and investigation of suspicious activities such as bonus abuse, multi-accounting, collusion, chargebacks, money laundering (AML), and other fraud schemes.
• Working with the verification system: review of KYC documents, verification of payment methods and Source of Funds analysis.
• Analysis of fraud incidents, preparation of reports, and development of recommendations for risk mitigation.
• Monitoring fraud trends in the iGaming industry and proposing improvements.

Work Schedule: 5-Day Rotating Schedule (8-hour shifts)

Option A: Working days — Sunday + Monday + Tuesday + Wednesday + Thursday Option B: Working days — Tuesday + Wednesday + Thursday + Friday + Saturday

5 working days per week with 8-hour shifts and 2 consecutive days off.

Required Qualifications:

• At least 1–2 years of experience in anti-fraud, fraud prevention, or risk management within the iGaming / online casino
• Proficiency in English.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, high-pressure environment.
• Readiness to work on a weekend-priority schedule (Saturday or Sunday as regular working days)
• Experience with anti-fraud and KYC tools will be considered a strong advantage.

Optional Qualifications:

• Experience with international fraud prevention strategies.
• Knowledge of compliance requirements in Canada and Europe.

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

If you’re ready to take on this exciting challenge and contribute to a fast-growing industry, apply now!

Requirements

• 2+ years of experience in product, web, or data analytics;
• Strong SQL skills and experience working with large datasets;
• Experience with web analytics and event-based tracking;
• Understanding of product funnels, conversion metrics, and user behavior analysis;
• Experience with data validation, reconciliation, and data quality control;
• Ability to build dashboards and translate data into actionable insights;
• Good understanding of ETL processes and data structures.

Will be plus:

• Experience in iGaming, fintech, or other high-load digital products;
• Experience with fraud, bonus abuse, or suspicious user behavior analysis;
• Knowledge of A/B testing and experiment analysis;
• Experience with BI tools such as Tableau, Power BI, or Looker;
• Familiarity with Python for analytical tasks;
• Experience working with clickstream data.

Responsibilities

• Control of tracking completeness and event data quality across the website;
• Analysis of key product funnels and user behavior;
• Identification of UX friction points and growth opportunities;
• Monitoring of data quality and investigation of discrepancies across sources;
• Analysis of suspicious user behavior and abnormal activity patterns;
• Preparation of dashboards, reports, and analytical findings for product teams;
• Documentation of metrics, event logic, and data definitions.

We are looking for a Payments Product Manager to join our team and drive the development and optimization of our payment solutions across web products.

About you:

• At least 2 years of work experience at a similar position;
• Excellent project management, communication and analytical skills;

• Proficient in English.

   

Your impact:

• Drive continuous improvement of the payment funnel with a primary focus on increasing approval rate;
• Support the product team in implementing solutions aimed at improving the payment funnel;
• Develop relationships with PSPs, gateways, banks and other partners within the payment ecosystem;
• Risk management (VAMP rate);
• Work directly with banks and PSP to reduce decline rates and improve authorization performance;
• Formulate hypotheses and execute oversight of A/B testing (UI test, price elasticity tests etc.);
• Represent the company’s position and interests in discussions with international banks (North America, EU);
• Scale the payment infrastructure;
• Expand and optimize payment methods and card acceptance coverage across regions;
• Analyze payment statistics, identify underperforming segments and deliver insights to increase LTV;
• Work closely with the analytics team to develop payment reporting systems.
• Collaborate with Treasury, Legal and Billing resolution departments.

We offer:

You will be working with a professional and motivated team of enthusiasts in the environment that brings up the best in everyone. We have no bureaucracy, and we give our colleagues complete freedom to make decisions and achieve brilliant results.

Our company is built on the ability to find the best people and provide them with everything needed to stay focused on what’s important to make our users even healthier, sportier, happier and better! We create a business environment that brings up the best in everyone.

Competitive salary. Compensation that will help you focus on your projects and personal development.

Professional Growth. We offer a possibility to attend internal, external courses, seminars and access to a corporate library. You will be working with a team of professionals to get insights and discuss ideas.

Health & Fitness. We provide employees with 20 days of paid vacation, medical insurance and a variety of sports activities available for employees inside and outside the office.

Rest. We organize team buildings and various team activities to boost our collaboration.

We are looking for a Senior Business Development Manager who will take ownership of revenue generation from the moment a qualified lead enters the pipeline through to deal closure and contract signing.

This role operates as a full-cycle sales owner (similar to an Account Executive) responsible for managing complex B2B sales processes in collaboration with the SDR, Presales, Delivery, and Marketing.

The ideal candidate combines strong consultative selling skills, strategic thinking, and the ability to navigate multi-stakeholder enterprise sales cycles.

In addition to cooperation with SDR-generated opportunities, this role also contributes to market expansion initiatives, including conference participation, outbound campaign validation hypotheses, and new ICP exploration.

What We Value in a New Master

• 5+ years in B2B technology sales (custom software development, AI, cloud, or digital transformation).
• Proven experience managing complex consultative sales cycles.
• Track record of closing mid-market or enterprise deals.
• Experience collaborating with technical teams (Presales / Engineering / Delivery) during solution design.
• Strong communication and negotiation skills.
• Experience working with international clients and distributed teams.

• Advanced English.

   

Nice to Have

• Experience selling custom AI development, AI solutions, Conversational AI as a strong plus.
• Familiarity with consultative sales approach.
• Experience working with SDR teams and outbound sales programs.

How You’ll Contribute

• Own the full sales cycle from first qualified call to contract signature (discovery, qualification, solution positioning, proposals).
• Manage opportunities across all pipeline stages and drive deal progression.
• Ensure alignment between client expectations and delivery capabilities.
• Build relationships with senior stakeholders and decision-makers, identify business needs, and lead negotiations.
• Collaborate with Presales and Delivery on solution validation, scoping, estimations, and proposal preparation.
• Generate pipeline through outbound prospecting and your own network, validate and create new opportunities.
• Maintain accurate CRM data, ensure clear next steps, and visibility across deals.
• Contribute to pipeline forecasting and revenue projections.
• Work closely with SDR and Marketing: support meeting-to-opportunity conversion, share feedback on messaging and ICP, contribute to outbound initiatives.
• Represent the company at industry events and convert connections into qualified opportunities.

We are restructuring our Sales function from the ground up and seeking a high-performing Sales Development Representative to help shape and scale our outbound and inbound motion across the North American (primarily) market. This is not a “list-calling” role.

This is an ownership-driven position for someone who understands ICP-based prospecting, uses AI to outperform traditional outreach, and thrives in a highly agile yet structured, high-accountability, high-pace environment. Only true self-drivers with an AI-first adoption mindset will be successful in this role.

You will be responsible for identifying, qualifying, and advancing opportunities for custom software development with a focus on AI-driven solutions. You will be prospecting your own opportunities a lot, as well as working with the incoming leads generated by marketing.

SDR is expected to contribute to the continuous improvement of sales playbooks and help design scalable inbound & outbound infrastructure.

 

What We Value in a New Master

• 2+ years of experience in sales development, business development, or similar roles, in custom software, IT services, or AI/digital transformation.
• Proven and verifiable track record of successfully generating outbound qualified leads and achieving targets/quotas.
• Experience with and deep understanding of the North American market (US & Canada).
• Exceptional communication, negotiation, and interpersonal skills, with the ability to engage with prospects at a director to C-Suite level.
• Strong grasp of custom development lifecycle, IT services sales model, and T&M/Fixed Price engagements.
• Strong research and analytical skills to identify and connect with prospects with tailored messaging around custom development services, with a focus on AI-driven solutions and digital transformations consulting and implementation.
• Hands-on with HubSpot (required), LinkedIn Sales Navigator, HeyReach, Clay, and other sales engagement and enrichment platforms. Demonstrated use of AI tools in daily sales execution.
• Self-motivated, results-oriented, and capable of working independently in a fast-paced environment.
• Advanced English.

How You’ll Contribute

• Outbound Prospecting (Primary Focus)
  • Research and identify prospects that fall within our ICP using strategic messaging, calling, and hitting the right channels.
  • Build and maintain high-quality target lists (US & Canada).
  • Collaborate with the sales and marketing teams to design and execute outbound campaigns and optimize outreach strategies.
  • Provide insights and feedback to refine messaging and improve lead-generation tactics.
  • Execute multi-channel outreach (LinkedIn, email, calls). Continuously test and optimize outreach (A/B testing, sequencing, segmentation).

  • Utilize Sales Navigator, HubSpot, Clay (or similar) to identify decision-makers, enrich data, and detect buying signals.

     

• Inbound Lead Qualification
  • Promptly respond to and qualify inbound leads.
  • Determine fit against ICP. Move qualified leads to the Sales Manager or Pre-Sales.

• CRM & Process Discipline

  • Maintain, update, and add detailed notations of all interactions with prospects in the CRM (HubSpot). Keep clean activity logs and reports.
  • Track outreach metrics and conversion rates.
  • Provide feedback on ICP and messaging effectiveness to marketing and pre-sales. Contribute to building scalable sales processes.

   

• AI-Enabled Sales Execution
  • Demonstrate hands-on AI tool use to improve personalization, response rates, sequence generation, and performance analysis.
  • Continuously explore and implement AI tools to boost SDR productivity. Operate with an AI-first prospecting mindset.

• Business acumen
  • Stay informed on industry trends, competitors, and emerging opportunities to position our solutions effectively.
  • Engage in continuous learning on how we can generate more leads and perhaps expand our ICP coverage.
  • Consistently meet and exceed monthly and quarterly targets for lead generation and qualified opportunities.

We are seeking a highly skilled Anti-Fraud manager to spearhead fraud detection efforts. The ideal candidate will have a strong background in fraud prevention and risk management.

Key Responsibilities:
• Real-time monitoring and analysis of player activity, including deposits, withdrawals, bets, gaming patterns, and behavioral data.
• Detection and investigation of suspicious activities such as bonus abuse, multi-accounting, collusion, chargebacks, money laundering (AML), and other fraud schemes.
• Working with the verification system: review of KYC documents, verification of payment methods and Source of Funds analysis.
• Analysis of fraud incidents, preparation of reports, and development of recommendations for risk mitigation.
• Monitoring fraud trends in the iGaming industry and proposing improvements.

Work Schedule: 5-Day Rotating Schedule (8-hour shifts)
Option A: Working days — Sunday + Monday + Tuesday + Wednesday + Thursday Option B: Working days — Tuesday + Wednesday + Thursday + Friday + Saturday
5 working days per week with 8-hour shifts and 2 consecutive days off.

Required Qualifications:
 

• At least 1–2 years of experience in anti-fraud, fraud prevention, or risk management within the iGaming 
• Proficiency in English.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, high-pressure environment.
• Readiness to work on a weekend-priority schedule (Saturday or Sunday as regular working days)
• Experience with anti-fraud and KYC tools will be considered a strong advantage.

Optional Qualifications:
 

• Experience with international fraud prevention strategies.
• Knowledge of compliance requirements in Canada and Europe.

What we offer:
• Opportunity to make an impact and see the results of your work within the company.
• Competitive compensation that grows with your achievements.
• Paid vacation and sick leave.
• Medical insurance.
• Budget for conferences, workshops, and training to support your professional growth.
• Free English language courses.
• Flexible work schedule. 

If you’re ready to take on this exciting challenge and contribute to a fast-growing industry, apply now!

European IT recruiting company with over 8 years of experience in the market. Our clients are product IT companies (AdTech, FinTech, GameDev, etc.) in Ukraine, the EU, and the USA.

Due to growth and entry into new markets, we are building a sales department.

We are looking for Pre-Sales Managers with the potential to become Sales Managers!

🕵️‍♂️What's important to us:
- Successful experience in sales/lead generation, and experience in B2B sales is a big plus;

- Willingness to develop in the IT industry;

- Ability to work in a team and independently;

- Excellent communication skills;

- English level - Upper intermediate ;

👨🏻‍💻👩‍💻Main tasks:

- Analysis and active search for new clients, lead generation in the target markets of the IT industry (Ukraine, Europe, USA);

- Conducting primary communication with clients together with the sales manager, presentation of services, work with objections;

- Working with CRM (HubSpot) - maintaining a client base;

- Fulfillment of KPIs for appointed meetings with clients;
- Communication with the recruiting team;

- Reporting.

💰🧁What do we offer?

- Salary + % of contracts and KPIs + social package (registration as an individual entrepreneur);

- Professional training in effective sales with a business coach provided by the company;

- You will gain experience in an international company in B2B sales in the IT industry;

- Remote work ( Full time/remote);

- Professional and cheerful team;

- No bureaucracy.

We are looking for a hands-on SEO On-Page Specialist who knows how to take content and make it rank.

One of our products is an automated SEO content system that generates articles at scale.
Your role is to ensure the output is not just “SEO-looking” — but actually competitive in Google.

What you’ll do

• Audit and improve AI-generated articles before publishing
• Optimize titles, headings (H1–H3), meta tags, and structure
• Align content with real search intent (not just keywords)
• Improve internal linking strategy
• Identify weak/generic content and upgrade it
• Work with product logic and suggest SEO improvements

Requirements

• Proven hands-on experience in On-Page SEO
• Strong understanding of:
  • Search intent
  • Content structure
  • Keyword strategy
  • Internal linking
• Ability to quickly identify SEO weaknesses
• High attention to detail

🚨 Mandatory — Read Carefully

You must send real examples of your work.

Include:

• URLs of pages you worked on
• Target keywords
• Ranking results (positions / traffic if possible)
• What exactly you improved

Applications without examples will be ignored.

Nice to have

• Experience with AI-generated content
• Experience with CMS / automation systems
• Basic technical SEO knowledge

Employment

• Part-time (few hours per day)
• Flexible schedule
• Potential to grow into full-time

Important

This is a results-driven role.
If your experience is mostly theoretical or based on reports — this role is not a fit.

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We’re looking for a Client Success Manager who will be responsible for making sure clients get the most value out of a company’s product or service. The main goal is to build long-term relationships and help clients succeed, which in turn reduces churn and drives growth.

Responsibilities

• Develop and maintain strong, long-term client relationships.
• Act as the primary point of contact for clients, ensuring a positive customer experience.
• Guide clients through onboarding to ensure fast adoption and value realization.
• Understand client goals and align product usage to meet their business needs.
• Monitor customer health, satisfaction, and retention metrics.
• Proactively identify and resolve issues to prevent escalations.
• Regularly engage with clients to provide updates, best practices, and product insights.
• Collaborate with internal teams to advocate for client needs and improvements.
• Identify opportunities for upselling, cross-selling, and contract renewals.
• Provide feedback to product and management teams based on client input.

Requirements:

• Experience in iGaming is a must
• 5+ years experience in Client Success, Account Management, or related client-facing roles.
• B2B experience (casino, platform)
• Work experience in product lifecycle, SaaS integrations.
• Familiarity with SaaS environments and technical concepts to engage effectively with clients and internal teams
• Knowledge of software tools and platforms that unify customer data and insights to support effective account management.
• Ability to leverage aggregated customer data and reports to guide and support a team of CSMs
• Strong attention to detail and teamwork skills.
• Ability to meet deadlines in a fast-paced environment.

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you describe a time you led client lifecycle management and helped drive retention or growth? What strategies or tools did you use?
3. Please explain more about your experience B2B from Client Success Management role (iGaming) ?
4.  What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?    
5. What is your notice period and how soon can you join ?   

Let’s Start With a Hello

“We’re not just filling a role — we’re looking for someone ready to join our adventure. If you love what you do, enjoy working with great people, and want to make a real impact, you might have just found your next home.”

Who We Are

“We’re a fast-growing international iGaming company with big ambitions and a bigger heart. We work across Tier 1–3 markets, speak many languages, and share one passion — creating experiences that keep our players coming back for more. Our culture? Think teamwork, energy, and just the right amount of friendly competition.”

What You’ll Be Doing

● Working closely with VIP players to ensure retention, reactivation, and upselling.
● Conducting communication through calls, Telegram, and WhatsApp.
● Meeting and exceeding KPIs related to calls and deposits.
● Managing and nurturing a player pool using CRM tools.
● Tracking and reporting on individual KPI performance monthly.

What Makes You a Great Fit

● You’re fluent in English and Somali/Arabic and can communicate with warmth and clarity.
● You enjoy solving problems and keeping things running smoothly.
● You thrive in a fast-moving environment.
● You’re curious, adaptable, and ready to learn new things.
● Experience in the iGaming industry is a bonus, but we value potential too.

What’s In It for You

● Flexibility in where and how you work.

● Performance bonuses that reward your hard work.
● A multicultural team that feels like friends as much as colleagues.
● Opportunities to grow, take on new challenges, and shape your own path.

Let’s Wrap It Up

“If this sounds like your kind of place, we’d love to hear from you. Bring your skills, your energy, and your ideas — we’ll bring the opportunities, challenges, and a team that’s cheering for you from day one.”

If You Can Sell — You’re Already Hired
 Lets start with the Hello Then:)
We’re looking for strong communicators who know how to turn conversations into results.

If you’re confident on the phone, understand sales psychology, and can keep energy high even after your 120th call — keep reading.

What this role is about:
This is a sales-driven call center position within the casino industry. We’re upfront about it — no surprises.
You’ll be speaking with users, guiding them, converting interest into action, and driving real revenue.

What matters to us:

• Fluency in the local language (must-have Azerbaijani or Turkish)
• Strong sales mindset and ability to handle objections
• Clear, confident communication
• Solid, well-structured CV / relevant experience
• High energy and resilience (you’ll handle ~150 calls/day)

Nice to have:

• Female candidates are preferred for this role
• Experience in call centers, sales, or iGaming is a big plus

What you get:

• Fixed salary: 
• Performance bonus:(KPI-based)
• Deadline: April 15 — we move fast

If you know how to sell, can handle volume, and want a role where your results directly impact your income — this is your game.