Jobs at Djinni

Our Customer:

Our customer is a company operating in the retail industry, with a strong presence in the fashion sector.

Your Tasks:

• Develop, customize, and maintain Shopify-based e-commerce stores.
• Implement new features, themes, and functionality on the Shopify platform.
• Optimize the performance, usability, and responsiveness of the online store.
• Work with Shopify APIs and integrations to connect Shopify with internal systems and third-party services.
• Customize Shopify themes using Liquid, HTML, CSS, and JavaScript.
• Support store integrations with payment gateways, logistics providers, and other services.
• Collaborate with designers, product teams, and other stakeholders to deliver high-quality e-commerce solutions.
• Troubleshoot and resolve technical issues related to the Shopify platform.
• Ensure the security, stability, and scalability of the e-commerce environment.

Requirements:

• Strong experience working with Shopify and Shopify Plus.
• Proficiency in Liquid, JavaScript, HTML, and CSS.
• Experience with Shopify CLI.
• Experience with Shopify Partner Dashboard.
• Experience with Shopify Metafields & Metaobjects.
• Experience with Shopify Payments.
• Experience with React or Vue.js.
• Familiarity with Hydrogen.
• Experience with Shopify theme development and customization.
• Experience with Shopify APIs and app integrations.
• Understanding of e-commerce workflows and best practices.
• Experience with Git and modern development workflows.
• Good communication skills in English.

Would Be a Plus:

• Experience in retail or fashion e-commerce.
• Experience with Shopify Plus features.
• Experience building custom Shopify apps.
• Experience integrating Shopify with ERP, CRM, or payment systems.
• Knowledge of SEO and performance optimization for e-commerce platforms.
• Experience with headless commerce or modern front-end frameworks.

Location: Remote / Europe / CIS
Employment: Full-time

From merchant settlements to PSP integrations, from reconciliation flows to financial strategy - this is where fintech finance meets high-risk payments.

We are launching a new payment company focused on iGaming and other high-risk industries.

The company will provide payment infrastructure for merchants operating in complex markets: processing, settlements, multi-PSP routing, and global payment orchestration.

To lead the financial architecture of this business, we are looking for a Chief Financial Officer (CFO) who understands the mechanics of payment flows, reconciliation logic, and financial risk management in a high-volume fintech environment.

This role requires deep expertise in payment operations finance, settlements, reconciliation, and financial control across multiple PSPs and partners.

Your Mission

Build and lead a financial system that ensures accuracy of settlements, transparency of payment flows, and financial stability in a high-volume payment environment.

You will oversee everything from PSP settlements and merchant reconciliations to financial strategy and operational finance structure.

What You Will Do

Financial Strategy & Leadership

• Define and execute the financial strategy of the company
• Build the financial structure for a fast-growing payment business
• Support strategic decisions on markets, partners, and payment infrastructure
• Work closely with CEO and leadership on scaling the company

Payment Finance & Settlements

•  Oversee merchant settlement flows and payout structures
• Manage reconciliation of transactions across PSPs, payment gateways, and banking partners
• Ensure accuracy of processing volumes, commissions, fees, and payouts
• Monitor settlement cycles and payment provider balances
• Control financial flows between merchants, PSPs, and internal infrastructure

Reconciliation & Financial Control

• Build and oversee reconciliation processes across payment systems
• Ensure daily, weekly, and monthly reconciliation of: PSP balances, merchant settlements, payment gateway reports, internal transaction ledgers, fiat and crypto payment flows (bank accounts, wallets, and on-chain transactions)
• Identify discrepancies in payment flows and resolve them quickly
•  Implement financial controls for high-volume transaction environments

Reporting & Financial Transparency

•  Develop internal financial reporting for leadership and investors
• Track revenue streams, processing volumes, margins, and partner commission
•  Build forecasting models based on transaction flows and payment volume
•  Prepare financial reports for holding management and partners

Risk Management

• Identify operational and financial risks in payment flows
• Ensure financial stability across multiple PSPs and acquiring partners
• Monitor exposure related to chargebacks, rolling reserves, and settlements
• Work closely with compliance and operations teams

Process & Financial Infrastructure

• Build structured finance processes suitable for a payment infrastructure company
• Design reconciliation and reporting systems between PSPs, merchants, and internal platforms
• Implement financial monitoring tools and controls

• Coordinate with accounting and external finance partners where needed

   

Ideal Candidate Profile

Experience & Background

• 7+ years in finance leadership roles
• Experience as CFO / Head of Finance / Finance Director in fintech, payments, or iGaming
• Strong understanding of payment flows, PSP infrastructure, and settlement mechanics
•  Experience working with high-risk merchants (iGaming, crypto, forex, etc.) is a strong advantage
• Experience managing finance in high-volume transaction environments

Hard Skills

• Deep understanding of payment settlements and reconciliation
• Experience with PSP reporting and payment provider financial flows
• Financial modeling and forecasting in transaction-based businesses
• Strong knowledge of financial controls and operational finance
• Experience working with multi-currency payment systems

Soft Skills

• Structured and analytical mindset
• Ability to build finance systems from scratch
• Comfortable operating in a fast-moving fintech environment
• Ownership mentality - numbers must always reconcile
• Clear communicator between finance, operations, and leadership

Why Join US?

• Opportunity to build the financial architecture of a new payment company
• Direct involvement in high-risk payment infrastructure
• High-impact executive role with strategic influence
• Remote-first, performance-driven culture

If you understand how payment flows actually work - from transactions to settlements - and can bring financial clarity to high-risk fintech operations, we would love to talk.

We're a modern club management and court booking solution for racquet sports club and indoor golf clubs: https://www.getopencourt.com/

We're operating primarily on the US market.

What you'll do:

- Help onboarding new customers (typically tennis, pickleball, padel sports clubs, indoor golf simulator clubs, volleyball clubs, etc)

- Help them set up their club account on our platform, help them understand

- Perform ongoing support for customers after they're onboarded

- Help customers understand how to align their club management needs with what our platform can offer

- Help customers debug any issues they're dealing with

- Handle requests that are incoming via email and WhatsApp/Telegram

- Contribute into our Knowledge Base based on the frequently asked questions

You:

- Have VERY comfortable spoken English

- OK with working US work hours

- You MUST be very comfrotable using AI tools. Bonus points if you use chatgpt/claude/etc in your daily life. Extra bonus points for using Claude Cowork or Claude Code and knowing what MCPs are.

- 3-5 years of JavaScript game development experience;
- Strong knowledge of HTML5/CSS3;
- Advanced Experience in creating HTML5 games;
- Advanced Javascript ES6+;
- Advanced Experience with some of libraries/frameworks (Phaser, Pixi, Three);
- Strong knowledge of object oriented and functional programming, knowledge of game programming patterns, practices and techniques;
- Understanding of performance optimization algorithms, memory management, threading;
- Good delegation and time management skills
- Problem-solving abilities
- Design highly scalable software solutions to improve functionality and system longevity
- Collaborate with project managers to implement end-to-end solutions for complex projects
- Analyze current systems to maintain integrity and improve architecture
- Train in-house personnel and other end users on software and applications
- Remain informed of current trends and technology developments

Обов'язки

- Creating browser-based HTML5 slot games for desktop and mobile devices;
- Participate in code review and tasks planning activities;
- Participate in discussion with clients on requirements for the game;

Буде плюсом

- Knowledge and practical experience with React;
- Experience with Spine animations;
- Understanding WebGL;

When you join Twin Win Games, you can expect the following perks and benefits:
- Flexible working hours and the freedom to work remotely;
- Paid vacation of 20 workdays/year and 5 workdays/year for sick leaves;
- Unlimited unpaid day-offs to take care of personal matters;
- A range of paid benefits to choose from;
- Personal development plan to support your growth
- Skills training to sharpen your expertise;
- Education office featuring internal and external experts and mentorship programs;
- Structured processes through our corporate confluence;
- Open-minded management style with transparent communication of company strategy and plans;
- Performance-based reviews to recognize and reward your contributions;
- Stress management initiatives, including 1-1 meetings and a feedback culture;
- Engaging in corporate team-building events, marathons, and online challenges;
- Family-friendly policies, including special congratulatory gifts for personal milestones like the birth of a child or a wedding.

If you are an ambitious and enthusiastic professional, always eager to learn and achieve the best results, Twin Win Games is the place for you! We offer ample opportunities for personal development and professional growth. Join us as we continue to create innovative and exciting gaming experiences.

Responsibilities:

• Working with different company departments and setting business requirements for BI tools
• Translating business requirements into technical ones
• Suggesting technical options to meet the requirements and creating a BI architecture. Providing time estimation
• Leading and executing BI software development, deployment, and maintenance:
  • Creating Power BI reports based on client requirements
  • Taking data from different data sources : databases, internal and external API, google sheets and more
  • Developing different visualization levels and dashboards
  • Maintaining and optimizing existing reports
  • Ensuring data correctness
  • Testing reports of other BI developers
• Creating technical documentation for BI tools
• Evaluating data, collating findings relevant to the business, and sharing them in a manner that can bring about an effective change in a business:
  • Breaking down key business data: gather, clean, and analyze data
  • Interpreting the data: Find patterns or see areas in the data that signal a potential for improvement in business practices
  • Sharing findings: visualizing data in graphs and charts, and recommendations to improve or grow the business based on their findings

Required Skills/Abilities:

• At least 2 years of experience in a BI developer & data Analyst role
• Experience with Power BI, including a good knowledge of DAX
• Deep knowledge of SQL Databases and SQL script optimisation
• Good knowledge of BigQuery
• Good knowledge of Excel / Google Sheets (formulas)
• Basic knowledge of Python
• Non-relational database - advantage
• Advanced analysis and problem-solving skills
• Attention to detail
• The ability to work both as a team player and independently
• Ability to multitask in a fast-paced environment
• Self learning abilities
• Excellent communication skills with the ability to effectively interface with technical and nontechnical staff at all organizational levels
• Fluent in English

Job Summary

At SQUAD, our Video Streaming team delivers exceptional video quality experiences across diverse platforms. We specialize in cloud media streaming, codec configuration, and video streaming optimization for smart home security and IoT devices.

Our solutions primarily operate on embedded systems, allowing us to collaborate closely with hardware vendors to maximize performance and introduce cutting-edge features. With a strong focus on innovation, the Video Streaming team develops efficient, low-latency, high-quality solutions tailored to support various platforms and operating systems, including Linux and RTOS.

We are seeking a skilled C++ Video Streaming Engineer to join our team and contribute to projects in the smart home security and IoT domains. You will be responsible for developing a low-latency video streaming solution that enables reliable bidirectional communication and conferencing across various network conditions.

Expanding our Video Streaming team, we are looking for a professional with strong development skills who is passionate about video streaming technologies and adept at tackling technical challenges.
 

Responsibilities and Duties

• Develop code in C/C++ for embedded Linux/RTOS applications, services, and drivers related to video streaming
• Design and implement complex streaming solutions for smart home security and IoT devices
• Follow Agile processes, including new feature development, product support, implementation of tests, writing technical documentation, and performing code and architecture reviews.

Qualifications and Skills

• Proficiency in programming languages C and C++ (11)
• Extensive practical knowledge of one or more of the common streaming/control protocols — RTP/RTCP, RTSP, SDP, WebRTC
• Basic understanding of video and audio encoding technologies
• Deep understanding of network programming, VoIP and Video over IP
• Practical experience with media frameworks such as GStreamer, FFMpeg, WebRTC, LibAV, or any other
• Experience in developing scalable distributed systems
• Experience in network troubleshooting
• Experience in UNIX-like OS environment
• Understanding of Software Development Process. Including the Software Design process
• Strong problem-solving skills, with the ability to analyze issues and identify root causes
• At least Intermediate level in both written and spoken English.

Nice to have

• Familiarity with multiple media codecs, including H.264 and H.265
• Experience with programming languages such as Golang and Python.

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member
• Competitive compensation and perks. Annual performance review
• Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company
• Gig-contract
• 21 paid vacation days per year, paid public holidays according to Ukrainian legislation
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
• Medical insurance is provided from day one. Sick leaves and medical leaves are available
• Remote working mode is available within Ukraine only
• Free meals, fruits, and snacks when working in the office.

Team Summary

Our team focuses on cloud services and data processing for CV/ML training pipelines. We specialise in distributed data loading mechanisms for high-performance compute ML pipelines. Our team is highly independent and self-sufficient, working closely with internal Applied Science teams. We prioritise transparency, effective communication, and continuous improvement.

Job Summary

We are looking for an experienced Python Software Engineer with a strong background in creating and supporting high-load backend services. In this role your responsibilities will include but not be limited to scaling and supporting existing products and services, as well as validating POCs and building new services.

Responsibilities and Duties

— Develop new features and improve existing ones 

— Write unit tests, integration tests, and participate in code reviews

— Evaluate industry standards and best practices to drive architectural and process enhancements

— Explore, build and validate POCs

— Collaborate with other engineering teams to ensure the highest quality of solutions

Qualifications and Skills

— 5+ years of commercial software development experience

— Strong proficiency in asynchronous Python (asyncio, aiohttp)

— Hands-on experience with AWS services (S3, SQS/SNS, EC2, ECS)

— Experience with CI/CD pipelines, continuous delivery, and DevOps practices

— Familiarity with containerization technologies (Docker, Kubernetes)

— Familiarity with performance profiling and optimization techniques

— Solid understanding of design patterns, data structures, and software architecture

— Excellent communication and collaboration skills, with a focus on work in distributed teams

— Good written and spoken English

Nice to have

— Understanding of concepts behind deep learning models and ML data pipelines

— Experience with deep learning models and frameworks (PyTorch)

— Experience with AI productivity tools (Cursor, CLine, Gemini CLI, etc.)

We offer multiple benefits that include

— The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member
— Competitive compensation and perks. Annual performance review

— Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company
— Gig-contract
— 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation
— Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
— Medical insurance is provided from day one. Sick leaves and medical leaves are available
— Remote working mode is available within Ukraine only
— Free meals, fruits, and snacks when working in the office.

About the project:

We are looking for a highly motivated and results-driven Sales Development Representative (SDR) to generate and qualify leads, initiate meaningful conversations with potential clients, and help drive revenue growth in the B2B segment in US market. The ideal candidate will have experience in outbound prospecting, strong communication skills, and a deep understanding of the IT outsourcing industry.

A new team member will be in charge of:

• Researching and identifying target accounts and potential clients across the US B2B market.
• Conducting outbound prospecting through email, LinkedIn, and cold calls to generate interest and build pipeline.
• Qualifying leads via discovery calls by understanding business needs, challenges, and decision criteria.
• Scheduling meetings and product/service demos for the sales team with relevant stakeholders and decision-makers.
• Maintaining accurate CRM records and ensuring timely updates on outreach activities, lead status, and next steps.
• Collaborating with sales and marketing to refine messaging, improve outreach sequences, and optimize conversion.
• Monitoring industry trends, competitor activity, and emerging technologies to inform outreach and positioning.

Does this relate to you?

• 3+ years of experience in sales, business development, or lead generation (experience in IT outsourcing or software development services is preferred; ERP-related services is a plus).
• Strong understanding of B2B sales processes and lead qualification frameworks (e.g., BANT, MEDDIC).
• Solid understanding of RFP processes and the custom software development concept.
• Hands-on experience with sales tools such as Pipedrive, Lemlist, HubSpot, Salesforce, and/or LinkedIn Sales Navigator.
• Excellent communication, negotiation, and interpersonal skills, with confidence in outreach and discovery conversations.
• High attention to detail with strong accuracy in data entry, CRM hygiene, and reporting.
• Ability to work in a fast-paced, target-driven environment and consistently follow through on activity goals.
• Fluent English (written and spoken).

Additional information:
— Flexible schedule with demand to be available for calls with clients between 9am-2pm MST.

About the role:

We’re looking for a specialist to build and scale a community around our product and brand, own our online events program, and drive co-marketing partnerships. This role sits at the intersection of event marketing, community management, and partner marketing — so you’ll need to be equally comfortable thinking strategically and executing hands-on.

Responsibilities

Online Events & Webinars

• Own the end-to-end planning and execution of webinars, online conferences, and virtual meetups: topic ideation, speaker management, platform setup, promotion, and follow-up
• Build and maintain an events content calendar in collaboration with product and content marketing teams
• Manage event platforms (Zoom Webinars, Hopin, StreamYard, or similar)
• Track and analyze key event metrics: registrations, attendance, engagement, and lead conversion

Community Management

• Grow and moderate a professional community (Telegram, LinkedIn, Slack, or a dedicated platform)
• Drive engagement through community activities: Q&A sessions, expert discussions, networking
• Identify and work with brand ambassadors and niche thought leaders
• Monitor community sentiment and gather ongoing audience feedback

Partnerships & Co-Marketing

• Source and develop partnerships for joint activities: co-hosted webinars, guest content, audience co-promotion
• Lead negotiations with partners and align on terms for joint campaigns
• Coordinate co-marketing execution: briefings, timelines, assets, and placements
• Measure and report on the effectiveness of partnership collaborations

Requirements

Must-have:

• 3–4 years of experience in event marketing, community management, or related fields — preferably in B2B
• Proven track record of independently running online events with 100+ attendees
• Solid understanding of the B2B funnel and how events and community contribute to lead generation and retention
• Data-driven mindset: able to build reports, draw conclusions, and propose improvements
• Strong communication skills — comfortable working with partners, speakers, and community members
• Excellent English;
• Experience with event and CRM platforms (HubSpot, Salesforce, or similar) and email marketing tools
• Basic analytics skills (GA4, Amplitude, or similar)
• Experience managing professional communities on LinkedIn
   

Nice to have: Understanding of content marketing and SEO principles

Key Traits

• Proactive — spots opportunities and brings ideas without waiting to be asked
• Organized — manages multiple projects simultaneously without dropping the ball
• Relationship-oriented — treats community members and partners as long-term relationships, not one-off contacts
• Persuasive — able to negotiate and build trust with external stakeholders

Admiral Studios is a fast-growing Ukrainian IT outsourcing company, specializing in web development, mobile development, UI/UX, and SEO.

We embrace the latest and most advanced technologies: Node.js, React, Laravel, Shopify, Python, and WordPress.

We create quality projects for clients in the US, Europe, the UK, and Canada 🌍, especially Healthcare, Real Estate, and E-commerce projects.

Currently, our team consists of more than 60+ skilled experts 👨‍💻, and we are constantly growing.

Now, we’re looking for an IT Sales Manager ⭐️ to help us expand our client base and drive growth. If you have a sales background, a proactive mindset, and a passion for building long-term partnerships, this is your opportunity.
As a part of our growth & business development team, you’ll be supported in your desire for new challenges and professional growth.

For a perfect match, we expect  🎯

• 1 year in IT outsourcing or consulting sales 
• Experience in full-cycle sales, using Upwork or LinkedIn
• Understanding technologies as Node.js., React, WordPress, and Laravel
• Knowledge of IT services and industry trends
• Excellent communication and negotiation skills
• Objection-handling expertise
• Proficiency in CRM tools to track and manage sales activities efficiently

Nice to have 💎

• Experience selling to enterprise clients or high-value B2B accounts
• Knowledge of contract negotiation and deal structuring
• Experience selling E-commerce / Shopify solutions and SEO services

Duties & Responsibilities 💼

• Identify and close new business opportunities
• Conducting full-cycle sales using Upwork and other platforms: from prospecting and initial contact to contract signing
• Negotiate contracts and ensure smooth transitions for the delivery team
• Proactively work on internal sales tasks to improve processes and optimize sales operations
• Track and analyze sales performance to identify areas for improvement and implement strategic changes
• Handle objections effectively and develop creative solutions
• Analyze the market and competitors to identify new opportunities
  
   

Why Join Admiral Studios?

⭐️Growth-Oriented Environment – value efficiency, flexibility, and results. 

🤝Team Spirit – Regular corporate online & offline events to keep the team connected
📚Professional Development Support – we provide:

• A structured Performance Review system.
• Access to an internal knowledge library.
• Career growth opportunities with a clear development plan.
• A budget for improving work processes and implementing new ideas.

🧘Work-Life Balance – Enjoy a flexible work schedule and a fully remote work model.
✅Paid Time Off – 20 vacation days + 10 sick leave days per year.

Hiring steps: 
Screening — Test Task — Tech Interview — CEO Interview — Job Offer 

If your experience and skills match our candidate scorecard, the recruiting team will contact you within 5 business days 💙

Don't forget to provide your Telegram nickname for contact.

Marketing Experimentation Specialist / Lead Gen Analyst

We’re searching for a Marketing Experimentation Specialist — someone who enjoys digging into data, testing assumptions, and learning what really works.

This role is ideal for a marketer who prefers thinking and testing over routine execution.

For a perfect match, we expect 🎯

• 2–3 years of experience in marketing, analytics, or lead generation
• Strong analytical mindset and curiosity
• Experience working with hypotheses, tests, or experiments
• Ability to independently research, test, and draw conclusions
• Understanding of B2B marketing or client acquisition basics
• Comfortable working with incomplete data and iterating
• English level: Intermediate+

Outreach tools (Email / LinkedIn) are optional — we’ll teach tools,
but we can’t teach curiosity and critical thinking.

Nice to have 💎

• Experience with A/B testing or funnel analysis
• Familiarity with marketing metrics and KPIs
• Experience working with Sales or client-facing teams
• Interest in automation and marketing tooling
• Background in IT, SaaS, or outsourcing is a plus

Duties & Responsibilities 💼

• Designing and running marketing experiments
• Testing different niches, ICPs, and acquisition approaches
• Analyzing campaign results and identifying patterns
• Supporting Sales team with insights and validated ideas
• Improving existing lead generation workflows
• Suggesting new tools, approaches, and optimizations

Why Join Admiral Studios?

⭐️Growth-Oriented Environment – value efficiency, flexibility, and results

🤝Team Spirit – Regular corporate online & offline events to keep the team connected
📚Professional Development Support – we provide:

• A structured Performance Review system
• Access to an internal knowledge library
• Career growth opportunities with a clear development plan
• A budget for improving work processes and implementing new ideas

🧘Work-Life Balance – Enjoy a flexible work schedule and a fully remote work model
✅Paid Time Off – 20 vacation days + 10 sick leave days per year

Hiring steps: Screening — Tech Interview — СТО Interview — Job Offer 

If your experience and skills match our candidate scorecard, the recruiting team will contact you within 5 business days 💙

Don't forget to provide your Telegram nickname for contact

We are looking for a Growth Marketing Specialist who is curious, analytical, and eager to experiment.
This role is less about following ready-made templates and more about testing ideas, learning fast, and improving results step by step.

For a perfect match, we expect 🎯

• 2+ years of experience in marketing, lead generation, or growth-related roles
• Strong interest in experimentation, hypothesis testing, and analytics
• Understanding of lead generation mechanics (channels, funnels, ICPs)
• Ability to learn and quickly adapt to new tools and approaches
• Experience working closely with Sales or Business Development teams
• Structured and logical thinking
• English level: Intermediate+

⚠️ Hands-on experience with Email or LinkedIn outreach is a plus, but not a strict requirement.
We care more about mindset than specific tools.

Nice to have 💎

• Experience in B2B or IT services marketing
• Familiarity with automation or lead generation tools (Gigradar, Apollo, similar)
• Experience running small experiments or growth tests
• Basic understanding of CRM systems or pipelines

• Interest in building or improving marketing processes

   

Duties & Responsibilities 💼

• Testing and validating new lead generation ideas and channels
• Creating hypotheses and running small experiments across niches
• Supporting Sales team with lead research and campaign preparation
• Analyzing results and improving campaign performance
• Participating in building and optimizing lead generation workflows
• Documenting learnings and insights from experiments

Why Join Admiral Studios?

⭐️Growth-Oriented Environment – value efficiency, flexibility, and results

🤝Team Spirit – Regular corporate online & offline events to keep the team connected
📚Professional Development Support – we provide:

• A structured Performance Review system
• Access to an internal knowledge library
• Career growth opportunities with a clear development plan
• A budget for improving work processes and implementing new ideas

🧘Work-Life Balance – Enjoy a flexible work schedule and a fully remote work model
✅Paid Time Off – 20 vacation days + 10 sick leave days per year

Hiring steps: Screening — Tech Interview — СТО Interview — Job Offer 

If your experience and skills match our candidate scorecard, the recruiting team will contact you within 5 business days 💙

Don't forget to provide your Telegram nickname for contact

About OneTablet

OneTablet is a restaurant delivery management platform that helps restaurants sell more and operate better across DoorDash, Uber Eats, Grubhub, and other ordering platforms. We optimize the signals that platform algorithms use to rank restaurants, enhance menus with AI, and expand sales surface — so restaurants make more money, measurably, in dollars.

We operate AI-first. AI isn't a buzzword here — it's how we actually run. We use AI agents internally to monitor stores, investigate issues, and handle operational work that traditional teams do manually. Our support team is built around this: smaller, sharper, more technical, and every person has real ownership over outcomes — not just tickets.

The Role

We're hiring a Support Team Lead to build and run our AI-native support operation.

This is a hands-on, player-coach role — not a management-only position. You'll spend a significant part of your time doing actual support work: taking shifts, handling tickets, making calls, troubleshooting issues directly with restaurants. The other part, you'll spend leading the team, building processes, hiring, and improving how everything works.

Hands-on support (you do the work):

• Work regular support shifts — handle tickets, chats, and calls with restaurants directly.
• Troubleshoot tablets, printers, connectivity, order, and menu issues.
• Own complex and escalated issues end-to-end until resolution.
• Make and receive support calls; ensure restaurants feel supported and heard.

Team leadership and operations (you build the system):

• Lead the support team day-to-day — coordinate coverage, distribute work, make sure nothing falls through the cracks.
• Hire and mentor support reps: find high-ownership, technically curious people, onboard them, coach them, help them grow.
• Supervise and improve AI agents that handle monitoring, triage, and first-response. Review their work, identify gaps, and work with product/engineering to make them better.
• Build and maintain SOPs, playbooks, and escalation paths so new reps (and new AI capabilities) can plug in and be effective quickly.
• Own support quality — review interactions for tone, accuracy, and resolution. Monitor KPIs. Identify patterns and drive improvements.
• Be the voice of the restaurant internally — translate support patterns into product feedback.

What We're Looking For

Must-haves:

• Prior experience leading or coordinating a support team — you've managed people, distributed work, coached reps, and owned quality outcomes. Doesn't have to be a big team; a small, high-performing one is better signal.
• High ownership and agency. You don't wait to be told what to do. If something's broken, you fix it or flag it. If a process doesn't exist, you create it. If a customer is upset, you own it until it's resolved.
• Excellent English — written and spoken. Our restaurants are US-based; communication quality directly impacts trust.
• Comfortable working US timezone hours, including evening, night, and weekend shifts as part of near-24/7 coverage rotation.
• Technically comfortable. You can troubleshoot tablets, printers, connectivity issues, and basic networking without needing hand-holding. You're not afraid of logs, dashboards, or unfamiliar tools.
• Genuine comfort with AI tools. You use AI in your own work already — and you're excited about managing a team where AI does real operational work alongside humans, not just assists in the background.

Strong signals:

• Experience in restaurant tech, hospitality tech, or SaaS support for SMBs.
• You've built SOPs, playbooks, or knowledge bases that actually get used.
• You've worked in a startup or small company where you wore multiple hats and figured things out without a large support infrastructure.
• You've managed or supervised automated systems, bots, or AI tools in a support context.
• Spanish or Mandarin language skills (many of our restaurant partners speak these).
• You've used tools like Intercom, Linear, or similar for support operations.

What this role is NOT:

• This is not a management-only role. You'll be on the front lines regularly, handling real support alongside your team.
• This is not a 9-to-5 role. Restaurants operate evenings and weekends; coverage needs to match.
• This is not a role where you can avoid AI. If you're skeptical about AI being a real part of operations, this isn't the right fit.

Why This Role

When a restaurant's orders stop flowing, we're the ones they call. You'll own how support works — building the team, the processes, and the human + AI system from early stage. Your decisions will directly shape how things run. If you want to build what an AI-native support team actually looks like — not just manage a queue — this is the role.

Work Setup

• Remote, full-time
• US timezone coverage required — including evenings, nights, and weekends on rotation
• Tools: Intercom, internal dashboards, AI agents, phone/chat/email

Наш клієнт, Growe Partners, партнерська програма з топовими оферами у сфері ставок і казино. Їхня діяльність базується на принципі win-win, де успіх і заробіток партнерів є головним пріоритетом і запорукою взаємного зростання.

Ідеально для тих, хто прагне:

• Контролювати якість комунікації affiliate-менеджерів із партнерами в усіх каналах (Telegram, Skype, email);
• Перевіряти листування з партнерами відповідно до визначених критеріїв: тон комунікації, точність формулювань, дотримання внутрішніх правил та специфіки iGaming;
• Відстежувати швидкість відповідей і забезпечувати дотримання SLA комунікації;
• Виявляти ризикові та проблемні кейси (ігнорування партнерів, затримки з відповідями, некоректні обіцянки, конфліктні ситуації);
• Ескалювати критичні питання та контролювати їх вирішення до повного закриття;
• Надавати структурований фідбек менеджерам на основі результатів QA-перевірок;
• Брати участь у розробці та підтримці стандартів комунікації (гайдлайни, шаблони, playbooks);
• Вести облік повторюваних помилок і системних проблем у команді;
• Готувати регулярні звіти щодо якості комунікації та дисципліни команди;
• Ініціювати та підтримувати покращення процесів, що впливають на якість комунікації з партнерами.

Досвід, який стане твоєю перевагою:

• Досвід роботи на аналогічній посаді, пов’язаній із контролем якості комунікації, QA, Support QA, Sales QA або операційною діяльністю;
• Вміння писати чітко, лаконічно та професійно;
• Сильне аналітичне мислення та висока увага до деталей;
• Здатність швидко навчатися та готовність занурюватися у специфіку affiliate та iGaming напрямків;
• Вміння ефективно працювати в динамічному середовищі з великою кількістю задач.

Ми цінуємо:

• Високе відчуття відповідальності та відповідальність за якість;
• Здатність надавати тактовний і конструктивний зворотний зв’язок;
• Системне мислення та фокус на чіткості процесів;
• Здатність залишатися нейтральним та об’єктивним під час оцінювання;
• Стресостійкість і впевненість у роботі з чутливими або конфліктними ситуаціями;
• Проактивна позиція та готовність не лише виявляти проблеми, а й пропонувати покращення.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

Долучайся — і нехай твоя історія зростання розпочнеться.

English version:

Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth.

Perfect for those who aim to:

• Monitor the quality of affiliate managers’ communication with partners across all channels (Telegram, Skype, email);
• Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;
• Track response times and ensure communication SLAs are met;
• Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, conflict situations);
• Escalate critical issues and follow up until they are resolved;
• Provide structured feedback to managers based on QA reviews;
• Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);
• Maintain a record of recurring mistakes and systemic issues within the team;
• Prepare regular reports on communication quality and team discipline;
• Initiate and support process improvements that impact partner communication quality.

Experience you’ll need to bring:

• Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;
• Ability to write clearly, concisely, and professionally;
• Strong analytical mindset and high attention to detail;
• Fast learner, ready to dive into the specifics of affiliate and iGaming domains;
• Ability to work effectively in a fast-paced, multi-tasking environment.

It’s a perfect match if you have those personal features:

• Strong sense of responsibility and ownership over quality;
• Ability to provide tactful and constructive feedback;
• System-oriented mindset and focus on process clarity;
• Capability to remain neutral and objective in evaluations;
• Stress resilience and confidence in handling sensitive or conflict cases;
• Proactive attitude and willingness to suggest improvements, not only report issues.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

IT Support Engineer / Systems Administrator / IT Specialist / IT Administrator / IT Manager

Role Overview

We are looking for a hands-on IT Support Engineer to manage day-to-day IT support in a small office environment. The core infrastructure is already in place (Microsoft Entra ID, Intune, Kandji), and the focus will be on user support, endpoint management, optimization, and continuous fine-tuning.

You will be the primary point of contact for IT requests, supporting both macOS and Windows endpoints for on-site and remote users, while ensuring security, stability, and a great user experience.

Responsibilities

1. Identity & Access Management (Microsoft Entra ID)

·   Administer and support Microsoft Entra ID (Azure Active Directory), including user lifecycle management, groups, roles, and RBAC.

·   Manage and secure integrations with cloud applications and SaaS services.

·   Configure, monitor, and maintain Conditional Access and Multi-Factor Authentication (MFA) policies.

·   Perform regular access reviews and ensure permissions align with internal security and compliance policies.

2. Endpoint & MDM Management

·   Configure, deploy, and manage MDM solutions for:

o   macOS (Kandji / Jamf)

o   Windows (Intune)

o   iOS and Android device

·   Maintain compliance, security baselines, and device health.

·   Continuously optimize MDM profiles, policies, and application deployments.

3. IT Support & Troubleshooting

·   Act as the single point of contact for IT support requests in the office.

·   Troubleshoot hardware, OS, application, and access problems efficiently.

·   Support users both on-site and remotely, ensuring minimal downtime.

·   Assist users with secure access to corporate applications and resources.

·   Escalate complex issues to administrators, vendors or external partners when required.

4. Jira Administration (Preferred)

·   Administer and maintain Jira (users, permissions, projects, workflows).

·   Support Jira users and troubleshoot access or configuration issues.

·   Ensure Jira configuration aligns with internal workflows, security, and data protection requirements.

Qualifications & Skills

·   3+ years of experience in IT support, IT administration, or a similar role.

·   Clear communication skills and a user-oriented mindset.

·   Strong hands-on experience with endpoint support (Windows & macOS).

·   Practical experience with Microsoft Entra ID (Azure AD).

·   Experience with MDM platforms such as Intune, Kandji, Jamf, or equivalent.

·   Solid troubleshooting, analytical, and problem-solving skills.

·   Nice to have familiarity with next-generation firewalls (NGFW) and core networking concepts.