Jobs at Djinni

We are an international iGaming holding building and scaling proprietary products across global markets.

Our ecosystem covers the full cycle of product development — from acquisition and affiliate marketing to CRM, analytics and operational management.
We operate with a performance-driven mindset, focusing on scalable growth and measurable results.

The company is actively expanding across Tier-1 and Tier-2 markets, offering strong professionals the opportunity to work with real budgets and make a direct impact on business performance.

🔥 About the Role

We are looking for a Growth Director who will take ownership of traffic scaling and growth strategy across CIS markets.

This role is ideal for someone who knows how to work with large budgets, test fast, scale efficiently and drive measurable growth.

You will be responsible for building and executing growth strategies, managing acquisition channels and delivering real business results.

🚀 Key Responsibilities

• Build and execute growth and acquisition strategy
• Scale traffic across multiple channels (performance, affiliate, influencer, SEO)
• Manage and optimize marketing budgets ($100k+ monthly)
• Drive product growth and revenue (GGR-focused)
• Identify and test new growth opportunities
• Analyze performance metrics (CPA, ROI, LTV, GGR)
• Collaborate with product, marketing and affiliate teams

🎯 Requirements

• 3+ years of experience in iGaming (performance / acquisition)
• Proven experience managing budgets of $100k+ per month
• Proven track record of scaling products to 1M+ GGR
• Hands-on experience with multiple traffic channels
• Strong analytical mindset and data-driven decision-making
• Experience working with CIS markets (RU, UZ — preferred)

💡 Nice to Have

• Experience working with streamers / influencers
• Understanding of SEO traffic
• Experience launching new products or GEOs
• Experience working with affiliate networks

🔥 What We Offer

✔ Work with large-scale budgets and real growth challenges
✔ Direct impact on product and revenue growth
✔ Fast decision-making environment (no бюрократии)
✔ International team and global markets
✔ Freedom to test, experiment and scale

⚡ Who You Are

• You think in numbers, not assumptions
• You are hands-on and results-driven
• You move fast and test aggressively
• You take ownership and responsibility

Tango is a successful, marketleader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years. 

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans and monetize their talents.

Tango live stream was founded in 2018 and is powered by 300+ global employees operating in a culture of growth, learning, and success!

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”. 

The best way to describe Tango's work style is not to use the word “impossible”. And we believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!).  

Responsibilities

• Development and support of SPA on ReactJS: web version mobile-first of a high-load application, admin panels for internal use, and marketing pages
• Collaborate with other teams to effectively meet the product and technical needs of the project
• Proactively participate in improvements and existing solutions tuning
• Share expertise and knowledge with your teammates

Requirements

• At least 7 years of commercial experience in development in JS (ES6+)/Typescript
• Strong knowledge of CSS, HTML5, SASS, Jest
• At least 2 years of commercial experience in development in with ReactJS version 16+ (hooks)
• Experience with state management frameworks: Redux and Redux toolkit preferred
• Intermediate English

What we offer:

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social package, including sports coverage, elite medical insurance for you and family;
• 20 working days paid vacation and 100% sick leaves coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team buildings and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

We are a fast-growing fintech company with over 8 years of experience building financial infrastructure for digital advertising businesses. We provide solutions that help media buyers and advertisers run campaigns efficiently and without interruptions.

We are seeking a strategic and hands-on Chief Financial Officer to lead the financial function across multiple international entities. This role suits someone who combines high-level strategic thinking with a solid operational foundation in accounting and reporting.

Responsibilities:

• Partner with the CEO and COO to shape business strategy and financial planning
• Provide the board with monthly and yearly financial analysis based on reporting to guide strategic direction
• Own reporting, invoicing, and reconciliation logic
• Develop dashboards and automate ongoing data analysis for real-time visibility in close collaboration with the product and engineering teams (proven experience applying solutions is a strong advantage)
• Manage legal entities across the globe (with focus on Europe and the US)
• Manage relationships with auditors, tax advisors, banks, and legal counsel
• Manage multi-currency operations, treasury, and cash flow across jurisdictions
• Work with banks, payment systems, financial regulators
• Identify and manage financial risks, inefficiencies, and growth opportunities
• Lead the finance team of 5+ people including setting clear KPIs and ensuring professional development plans are followed through
• Establish efficient communication processes within the finance team and across other departments

Requirements:

• 8+ years of experience in finance, with prior experience in a Head of Finance or CFO role
• C1+ English level
• Strong expertise in financial modelling, reporting, and strategic planning across multiple international entities
• Background in SaaS, fintech, or a high-growth tech company is strongly preferred
• Proven experience of efficient managing and developing finance teams - from hiring to following personal development plans
• Experience with automation opportunities in finance operations
• Proven ability to implement scalable systems and lead through periods of growth or change
• Strong communication and people management skills – able to inspire a team while engaging the board
• Comfortable operating in a fast-moving, entrepreneurial environment

Nice to have:

• Hands-on experience with AI tools in a finance context
• Hands-on experience experience with automations (workflows, dashboards)

What we offer:

• Remote work from anywhere
• Full-time
• Unlimited paid vacation days
• 10 paid sick days
• English classes
• Presents from the company

Our client is a Barcelona-based iGaming company specializing in the development of online slot games for international markets. With a catalogue of 150+ titles and a steady release pace of 3–4 new games per month, they combine creative vision with strong technical expertise.

This role is ideal for someone who enjoys game development, takes ownership of features from concept to release, and wants to influence technical decisions within the team.

Your main responsibilities:

• Develop slot games using TypeScript / JavaScript (ES6+) from task to completed result.
• Optimize game performance across different devices and browsers.
• Participate in code reviews both as a reviewer and as an author open to feedback.
• Work closely with designers and other developers to achieve high-quality results.
• Take part in technical discussions and gradually influence technical decisions.

Requirements

• 3+ years of commercial experience in game development, browser or mobile.
• Strong knowledge of TypeScript or JavaScript (ES6+).
• Practical experience with one or more frameworks: PIXI, Phaser, Cocos2d, Three.js.
• Understanding of core game development principles: game loop, state management, rendering optimization.
• Ability to complete tasks independently without constant supervision.
• Willingness to work in a team and openness to feedback.

Benefits

• Engage in a unique international web project, gaining valuable experience.
• 20 vacation days and 5 sick days yearly.
• Flexible start to the workday.
• Experience a dynamic work environment that avoids monotony.
• Opportunities for professional growth and advancement.

About the Role
We are seeking a results-driven Systems Engineer with solid experience across on-premises and cloud environments, backup and recovery solutions, and Microsoft 365 administration. The ideal candidate is proactive, self-motivated, and committed to continuous learning — including independently pursuing relevant certifications, licensing, and training to stay current with evolving technologies.

Key Responsibilities

• Investigate and resolve client issues received through the internal ticketing system in a timely and effective manner.
• Manage Citrix infrastructure connecting to VDI and Terminal Server environments.
• Administer and maintain enterprise devices and servers, including software updates, system configurations, and ongoing maintenance.
• Manage Microsoft 365 infrastructure including Exchange Online, SharePoint, Active Directory, Teams, and related services.
• Develop, document, and maintain Group Policy settings aligned with organizational security standards.
• Create and update IT procedures, standards, and operational documentation as required.
• Execute backup and recovery operations for critical organizational systems and services in compliance with defined recovery objectives; document all actions and resolutions thoroughly.
• Maintain comprehensive infrastructure documentation including configuration guides and disaster recovery plans.

Requirements & Qualifications

• Proven experience managing and maintaining complex IT infrastructure systems.
• Strong proficiency in configuring, deploying, and troubleshooting servers, networks, and storage devices.
• Active Directory administration: user/group management, Group Policy, and domain controller configuration.

• Microsoft 365 administration, including: Managing Exchange Online mailboxes, distribution groups, shared mailboxes, and mail flow rules.

      Administering SharePoint Online sites, permissions, and document libraries.
      Managing Teams environments including policies, channels, and guest access.
      Handling user lifecycle in Microsoft 365: provisioning, licensing, and deprovisioning.
      Configuring and maintaining Microsoft Entra ID (Azure AD) including conditional access and MFA.

• Monitoring and responding to alerts via the Microsoft 365 Admin Center and Security & Compliance portal.
• Solid hands-on experience with backup and disaster recovery procedures to ensure data integrity and minimize downtime.

• Skilled in monitoring system performance, identifying bottlenecks, and implementing optimization strategies.

   

Technologies

• Operating Systems: Windows Server and Windows environments; Linux familiarity is a plus.
• Virtualization: Hyper-V, VMware.
• Cloud Platforms: Azure (preferred), AWS.
• Scripting: PowerShell ; Bash is a plus.
• Familiarity with Web Application Firewall (WAF) technologies.

Professional Attributes

• Self-motivated and willing to independently pursue certifications, licensing, and training relevant to the role.
• Strong written and verbal communication skills in English (intermediate level or above).
• Ability to produce clear, accurate documentation, procedures, and troubleshooting guides.

• Effective collaborator with cross-functional teams and end-users.
  Detail-oriented with a structured, methodical approach to problem-solving.

   

Nice to Have

• Familiarity with Barracuda Email Gateway for spam filtering, email security, and data protection.
• Experience implementing and managing firewall and intrusion detection systems.
• Active Microsoft certifications (e.g., MS-102, AZ-104, AZ-800) or willingness to obtain them.

About the Role

As a Full Stack Developer, you will play a pivotal role in designing, developing, and maintaining our web applications, ensuring high performance and scalability. You will work closely with cross-functional teams to deliver high-quality software solutions while contributing to projects that integrate advanced machine learning models, including large language models (LLMs), to deliver personalized user experiences and innovative features. You’ll be part of a small, collaborative team that values continuous improvement and embraces the latest in technology.

Our technology stack includes .NET Core, C#, React.js, Node.js, Typescript, SQL Server 2019, Docker, Kubernetes, Google Analytics, and Power BI.

Our ecosystem includes 170 connected applications and services, our main database is 2 TB, our sites handle 1 million visitors a day and 2 billion requests a month, and we release changes to production several times a day. We are a continuous integration and continuous deployment (CI/CD) organization.

What You’ll Do:

• Collaborating with cross-functional teams to demonstrate how they can effectively leverage our infrastructure to meet their objectives.
• Designing, developing, and maintaining robust, scalable, and efficient web applications, backend logic modules and database structure.Identifying and implementing strategies to improve the stability, performance, and scalability of our applications and services.
• Responding promptly to production incidents, employing creative problem-solving skills to minimize downtime and mitigate potential issues.
• Supporting team members, fostering a culture of continuous learning and technical excellence.
• Conducting code reviews and ensuring adherence to coding standards and best practices across the team.
• Participating in the evaluation and integration of new technologies, including AI and automation tools, to drive innovation and efficiency.

What We’re Looking For:

• Minimum of 3 years of professional experience in full-stack development.
• Extensive experience with React.js, including state management (Redux, Context API) and component-based architecture.
• Proficiency in .NET frameworks, C#, and data access technologies.
• Familiarity with Unit / Integration tests using any of Jest, NUnit, Playwright, React Testing Library.
• Strong knowledge of front-end technologies such as HTML5, CSS3, JavaScript, and TypeScript.
• Familiarity with database systems such as SQL Server or MySQL.
• Strong knowledge of design and architectural patterns, SOA design & web service development.
• Strong understanding of development processes.
• Experience with LLMs / Generative AI tools (e.g., OpenAI, Copilot, Cursor).
• Experience with Web Page performance optimization and measurement will be a plus.
• Degree in Computer Science, a related discipline, or equivalent work experience.
• Upper-intermediate level of English.
• Excellent problem-solving and analytical skills, with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership

Data Science UA is a service company with deep expertise in AI and Data Science. Our story started in 2016 with the first Data Science UA Conference in Kyiv, and since then, we’ve built one of the largest AI communities in Europe. 

About the role and the client:
We are looking for a Chief Technology Officer (CTO) for a consulting company delivering hardware and software solutions for defense projects.
The CTO will be the primary technical authority, responsible for system architecture, product viability, and engineering leadership — from idea conception to field deployment.

This role is ideal for a systems engineer and technical leader capable of designing complex end-to-end solutions and managing multi-disciplinary teams (hardware, embedded, software, AI/DSP).

In defence technology, mistakes in architecture are costly.
This role is about responsibility, systems thinking, and creating technologies that work in real operational conditions, not just look good in presentations.

Key Responsibilities:
- Define the company’s technical strategy and R&D directions.
- Design end-to-end systems (sensor → compute → comms → operator / effect).
- Provide architectural oversight for hardware, embedded, AI/DSP, and software teams.
- Participate in presales and technical client discussions.
- Evaluate and select new projects or solutions (go/no-go decisions).
- Collaborate with field teams to analyze real-world testing results.
- Manage the transition from prototype to working product and scalable solution.
- Build, mentor, and develop engineering teams.
- Select technologies, define architecture, and establish engineering processes.

Requirements:
- 5+ years of experience in systems engineering / embedded / robotics / avionics / radar / RF / EW / UAV / defense technology.
- Proven experience integrating hardware + embedded + software.
- Strong systems-level thinking and experience designing complex technical solutions.
- Understanding of field constraints: latency, reliability, maintainability, and real-world operational conditions.
- Track record of taking products from prototype → MVP → deployment/production.
- Experience managing engineering teams.
- Experience in client-facing technical roles / presales / solution architecture.
- English: Advanced.

Preferred Qualifications:
- Experience in one or more areas: UAV / RF / EW / radar / sensing / avionics / robotics.
- Ex-military engineer or experience working closely with operational military units.
- Experience with serial production or scaling complex systems.
- Proven ability to build R&D or engineering departments from scratch.
- Background in miltech / defence / robotics / telecom hardware companies.

Ideal Candidate:
- Thinks in systems, not just components.
- Can confidently say “this won’t work” and propose alternatives.
- Focused on results in the field, not presentations.
- Capable of making technical decisions under uncertainty.
- Strong leadership in client and engineering team interactions.
- Motivated to build products from scratch and shape the company’s technical direction.

What the Company Offers:
- Participation in defence technology projects.
- Exposure to hardware + embedded + software products.
- Active involvement in presales and technical strategy.
- Health insurance.
- 24 days of vacation.
- Office/lab in Kyiv.
- Opportunity to influence technical strategy and build the engineering organization.

About the Role

We are looking for an experienced Head of Retention to lead retention strategy across Asian markets and maximize player lifetime value.

In this role, you will own the full retention lifecycle, focusing on increasing LTV, improving redeposit rates, optimizing bonus efficiency, and driving sustainable revenue growth. You will work closely with CRM, VIP, Affiliate, and Product teams to build a data-driven retention system that delivers measurable business results.

Key Responsibilities

• Develop and execute retention strategies to increase LTV and redeposit rates.
• Build, optimize, and manage CRM processes, including segmentation, automation, and customer lifecycle campaigns.
• Design and improve bonus mechanics while maintaining cost efficiency and profitability.
• Identify and prevent bonus abuse and other low-value user behavior.
• Manage VIP retention strategies and high-value player engagement.
• Analyze player behavior, retention metrics, and campaign performance to identify growth opportunities.
• Optimize the deposit-to-redeposit customer journey.
• Collaborate with Affiliate teams to evaluate traffic quality based on retention and LTV performance.
• Establish reporting processes and retention KPIs.
• Lead retention initiatives focused on revenue growth and player engagement.

Requirements

• Proven experience as a Head of Retention, CRM Lead, or Senior Retention Manager within the iGaming industry.
• Strong understanding of LTV, ARPU, Redeposit Rate, Retention, and Churn metrics.
• Hands-on experience developing bonus strategies and managing retention economics.
• Strong analytical skills with experience using Excel, BI tools, and data reporting systems.
• Experience managing VIP player segments and loyalty programs.
• Proven track record of building and scaling CRM systems and automated retention flows.
• Data-driven mindset with strong problem-solving abilities.
• English proficiency sufficient for business communication.

What We Offer

• Fully remote work environment.
• High level of ownership and decision-making authority.
• Opportunity to directly influence revenue growth and retention performance.
• International team and fast-growing iGaming business.
• Competitive compensation package based on experience and expertise.

Success in This Role

• Sustainable growth of LTV and redeposit rates.
• Reduction in player churn.
• Improved bonus efficiency and profitability.
• Strong contribution to overall company revenue.
• Well-structured and scalable retention system across Asian markets.

Affiliate Manager (Asia)

We are looking for an Affiliate Manager to join our growing team and help expand our affiliate network across Asian markets.

If you enjoy building partnerships, working with performance metrics, and driving business growth, we'd love to hear from you.

What You'll Do

• Manage relationships with existing affiliate partners.
• Search for and onboard new affiliates.
• Monitor traffic quality and campaign performance.
• Analyze KPIs including CPA, ROI, conversion rates, and player value.
• Support negotiations and partnership development.
• Work closely with internal teams to improve acquisition performance.
• Prepare reports and provide optimization recommendations.

What We're Looking For

• 1.5+ years of experience in Affiliate Marketing.
• Experience in iGaming will be a strong advantage.
• Understanding of CPA, RevShare, Hybrid models, and traffic acquisition.
• Strong communication and organizational skills.
• Analytical thinking and attention to detail.
• English at Intermediate level or higher.

What We Offer

• Competitive compensation package.
• Career growth opportunities in a rapidly growing company.
• Supportive and experienced team.
• Flexible working environment.
• Opportunity to work with international markets and top affiliates.

We are looking for a Head of Affiliate (Asia) to lead our affiliate acquisition efforts across the region and build a scalable growth engine that delivers sustainable revenue.

This is a leadership role with full ownership of affiliate performance, partner strategy, and team management. You'll have the autonomy to make impactful decisions and directly influence the company's growth trajectory.

What You'll Do

• Define and execute the affiliate growth strategy for Asian markets.
• Build, manage, and expand relationships with key affiliate partners.
• Negotiate high-value CPA, RevShare, and Hybrid agreements.
• Lead and mentor a team of Affiliate Managers.
• Monitor traffic quality, profitability, and long-term player value.
• Scale winning channels and optimize underperforming partnerships.
• Collaborate with Product, CRM, Retention, and Payments teams to maximize acquisition efficiency and LTV.
• Drive business growth through data-backed decisions and strategic planning.

What We're Looking For

• Proven leadership experience in Affiliate Marketing within iGaming.
• Strong track record of scaling profitable traffic in Asian markets.
• Deep understanding of ROI, LTV, CPA, RevShare, and acquisition economics.
• Experience with affiliate tracking platforms and analytics tools.
• Strong commercial mindset and negotiation skills.
• Ability to manage teams, priorities, and growth initiatives in a fast-paced environment.

What We Offer

• High level of ownership and decision-making authority.
• Direct impact on company revenue and growth.
• Fast-moving environment with minimal bureaucracy.
• Competitive compensation and performance-based incentives.
• Opportunity to build and scale affiliate operations across key markets.

About us

We are an international B2C iGaming company operating since 2020. We are looking for a Senior Retention Manager / Head of Retention to take ownership of user monetization and retention performance across Asian markets.

Responsibilities

• Own and drive LTV, Redeposit, and Retention KPIs.
• Develop and execute the overall retention strategy.
• Design bonus systems and ensure their profitability.
• Lead CRM, lifecycle marketing, and player engagement initiatives.
• Manage VIP retention strategy and high-value player segments.
• Identify and eliminate bonus abuse and low-value user behavior.
• Collaborate with Affiliate teams to evaluate traffic quality through LTV performance.
• Build scalable retention processes and reporting frameworks.
• Manage and mentor retention specialists if applicable.

Requirements

• 4+ years of experience in CRM / Retention within iGaming.
• Proven track record of improving LTV, Redeposit, and retention metrics.
• Deep understanding of bonus economics and player lifecycle management.
• Strong analytical skills and experience with BI tools.
• Experience working with VIP segments.
• Ability to take full ownership of business results.
• English level: Upper-Intermediate+ or higher.

What We Offer

• Fully remote work.
• Competitive compensation package.
• Opportunity to influence key business metrics.
• Fast-growing international iGaming environment.
• Professional and supportive team.
• Career growth opportunities.

About us

We are an international B2C iGaming company operating since 2020. We are looking for a Middle Retention Manager who will be responsible for improving player retention, increasing redeposits, and maximizing customer value across Asian markets.

Responsibilities

• Manage retention strategy for assigned player segments.
• Develop and optimize CRM campaigns, automations, and bonus mechanics.
• Monitor LTV, Redeposit, Churn, and engagement metrics.
• Analyze player behavior and identify growth opportunities.
• Collaborate with Affiliate and VIP teams to improve traffic quality and retention performance.
• Conduct A/B tests and optimize player journeys.
• Build reports and provide actionable insights.

Requirements

• 2+ years of experience in CRM, Retention, or Lifecycle Marketing within iGaming.
• Strong understanding of LTV, ARPU, Redeposit, and Churn metrics.
• Experience with CRM platforms and automated communication flows.
• Strong analytical skills and experience working with data.
• English level: Upper-Intermediate+.

About us

We are an international B2C iGaming company operating successfully since 2020. We are looking for a Junior CRM / Retention Manager to join our team and help improve player retention, engagement, and monetization across Asian markets.

Responsibilities

• Assist in managing CRM campaigns and retention activities.
• Support user segmentation and lifecycle management.
• Monitor campaign performance and prepare reports.
• Help optimize bonus offers and promotional activities.
• Analyze player behavior and identify retention opportunities.
• Work closely with VIP, Affiliate, and Product teams.
• Support CRM automations and communication flows.

Requirements

• 6 months – 2 years of experience in CRM, Retention, Marketing, Customer Success, or iGaming.
• Basic understanding of retention metrics and customer lifecycle.
• Analytical mindset and attention to detail.
• Experience with Excel or Google Sheets.
• English level: Intermediate+.
• Experience in iGaming will be a plus.

About the Client

Our client is a leading global healthcare organization, driving innovation in pharmaceuticals, biotechnology, and patient-centric solutions.

We develop advanced data and analytics solutions that help global organizations turn complex data into intuitive digital tools, enabling teams to make informed decisions in their daily operations and long-term strategy. Our projects span modern operational applications, interactive dashboards, and advanced analytics platforms designed to deliver actionable insights across multiple business domains.
 

About the Role

We are seeking a Power Platform Engineer to lead the implementation of an automated reporting and presentation-generation solution for a global pharmaceutical organization.

The primary objective is to automate the creation of PowerPoint presentations based on data and visualizations from Power BI, leveraging Power Automate, Power BI APIs, Microsoft 365 services, and Copilot capabilities. The solution will enable business users to generate standardized executive reports with minimal manual effort.

The successful candidate will work directly with business stakeholders and client team, taking ownership of solution design, implementation, and ongoing enhancements.
 

Responsibilities:

• Design and implement an automated reporting solution using Power Automate and Power BI APIs.
• Develop workflows that export Power BI report pages and populate PowerPoint templates automatically.
• Integrate Microsoft Copilot capabilities to generate AI-assisted slide commentary.
• Build user-friendly automation triggers through Teams, SharePoint, or scheduled execution.
• Configure and manage connections between Power Platform components and reporting systems.
• Ensure solution reliability, maintainability, and scalability.
• Create technical documentation and support handover activities.
• Evaluate opportunities for future integrations with SAP Analytics, financial systems, and external web-based data sources.
   

Requirements:

• 4+ years of experience working with Microsoft Power Platform.
• Strong hands-on experience with Power Automate.
• Experience integrating and working with Power BI, including Power BI Service and Power BI APIs.
• Experience building business process automation solutions within Microsoft 365.
• Solid understanding of SharePoint Online and Teams integrations.
• Experience working with REST APIs and authentication mechanisms.
• Understanding of Microsoft Copilot capabilities and AI-assisted workflow automation.
• Strong stakeholder communication and requirements clarification skills.
• Experience working in international and cross-functional teams.
• Ability to work independently and drive technical decisions.
• English level - Upper-Intermediate or higher.

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring, dynamic work culture.

Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Core Responsibilities

• Player Support via Live Chat: Handle inbound player inquiries through live chat and email - account issues, bonuses, payments, and general platform questions.
• Outbound Calls: Conduct outbound calls when required to follow up on unresolved cases, clarify player issues, or complete verification procedures.
• Issue Resolution & Escalation: Resolve standard and complex player issues independently; escalate edge cases to relevant teams (Antifraud, Billing, Retention) when necessary.
• CRM & Ticket Management: Accurately log all interactions in the CRM system, maintain case documentation, and follow established support workflows and scripts.
• Quality & Compliance: Follow quality standards, internal guidelines, and responsible gambling policies in every player interaction.

Requirements

• 1 year of experience in a customer support role — preferably within iGaming, betting, FinTech, or a closely related industry.
• Strong written English communication skills (B2+ level); ability to convey information clearly and professionally in chat and email.
• Confident verbal English for outbound calls and voice communication when needed.
• Proficiency with CRM and chat systems (LiveChat/Helpdesk/Intercom/Zendesk); comfortable navigating multiple tools simultaneously.
• Stress-resistant and solution-oriented — able to stay calm and constructive with demanding or frustrated players.
• Basic understanding of iGaming mechanics: casino products, sports betting, bonus structures.
• Own equipment required: personal computer/laptop meeting minimum performance requirements, stable internet connection (min. 20 Mbps).

Nice to Have

• Knowledge of KYC / AML procedures.
• Familiarity with responsible gambling frameworks.

Work Schedule

Working Hours: Rotating shift schedule — 2 days on / 2 days off, 12 hours per shift

Shift Times:

• Day shift: 09:00 – 21:00
• Night shift: 21:00 – 09:00

Remote Work Conditions:

• Fully remote position 
• Personal equipment required (PC/laptop + stable internet connection)

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)