Jobs at Djinni

About the Project

We are developing an international online platform in the iGaming and entertainment industry, currently actively scaling in the Turkish market.

The project is in a rapid growth phase — the number of users and chats is increasing, and the support team is expanding.

We are looking for a Customer Support Team Lead who will manage the chat support team, build efficient processes, and ensure a high level of service for the Turkish GEO.

Your Responsibilities

Team Management

• Lead a team of Customer Support Operators (chat support).
• Create schedules, monitor attendance, and distribute workload.
• Onboard, train, and provide regular coaching to operators.
• Maintain team motivation and a healthy working atmosphere.

Quality & KPI

• Monitor and improve KPIs (CSAT, response time, FCR, quality).
• Review chats and provide structured feedback to operators.
• Work with mistakes and help develop operators’ soft skills.
• Collaborate with the QA team and participate in improving quality standards.

Operations & Escalations

• Handle escalations related to payments, verification, bonuses, and technical issues.
• Communicate with Payments, Product, Tech, and other teams.
• Optimize scripts, macros, and internal support processes.
• Participate in hiring operators for the Turkish market.

What We Expect From You

• Turkish — fluent (spoken and written) — mandatory.
• English — confident level for internal communication.
• 2+ years of experience as a Team Lead / Supervisor in support, call center, or chat support.
• Understanding of support KPIs and metrics.
• Experience in iGaming / betting / online entertainment is a strong plus.
• Strong people management skills: coaching, feedback, conflict resolution.
• Willingness to work evening and night shifts aligned with Turkish time.
• Experience managing a remote team is a plus.

Support Team Lead / Supervisor experience — highly relevant.

iGaming / betting support experience — a strong advantage.

What We Offer

• Fully remote position — work from anywhere.
• Schedule: 5/2, shifts aligned with the Turkish time zone.
• Evening and night shifts.
• Paid onboarding and support during the adaptation period.
• Direct collaboration with Product, Payments, and QA teams.
• Opportunity to build and scale a team for a key market.
• Long-term cooperation and growth opportunities within the project.

Customer Support Specialist (Turkish Market)

About the Project

We are developing an international online platform in the iGaming and entertainment industry, currently actively scaling in the Turkish market.

The project is in a rapid growth phase — the number of users and chats is increasing, and the support team is expanding.

We are looking for a Customer Support Specialist to communicate with users via online chat and help maintain a high level of service for the Turkish GEO.

Your Responsibilities

Customer Support

• Respond to user inquiries via online chat.
• Assist players with account issues, payments, verification, bonuses, and technical questions.
• Provide clear and professional communication with users.
• Follow internal support guidelines and scripts.

Quality & Service

• Maintain a high level of customer satisfaction (CSAT).
• Resolve issues quickly and efficiently.
• Escalate complex cases to Team Leads or other departments when necessary.

Operations

• Accurately document user requests and actions in the system.
• Work with internal tools, macros, and knowledge base.
• Collaborate with Payments, Product, and Technical teams when needed.

What We Expect From You

• Turkish — fluent (spoken and written) — mandatory.
• English — conversational level for internal communication.
• Experience in customer support, call center, or chat support is a plus.
• Strong communication skills and customer-oriented mindset.
• Ability to handle multiple chats simultaneously.
• Stress resistance and ability to work in a fast-paced environment.
• Experience in iGaming / betting / online entertainment is a strong advantage.

Working Conditions

• Fully remote position — work from anywhere.
• Schedule: 2/2 (day and night shifts) aligned with the Turkish time zone.
• Paid onboarding and training.
• Support from Team Leads and QA team during adaptation.
• Opportunity to grow within a fast-scaling international project

HESH is a Ukrainian product company working on a new manufacturing management solution. We are inviting an experienced SDR / Lead Generator to join our team.

The primary goal of this position is to support our team in driving sales and establishing strong relationships with clients.

• Lead Research & Outreach 
  • Map ICPs via Email , Messengers, Phone, Social media, industry directories.
  • Automate cold sequences .
  • Own first contact
• Sales Intelligence & Tooling 
  • Build scrapers for buying signals (new plants, MES hires, grant wins).
  • Keep everything neat in HubSpot + Notion; weekly pipeline velocity reports.
• Cross-team Collab
  • With Marketing—A/B creative for TOFU → MQL.
  • With Product—loop back pain points pre-demo.
  • With Founders—brainstorm GTM experiments, present real-time metrics.

Requirements:

• 1+ years of experience in SaaS product sales or B2B sales.
• Excellent communication and presentation skills.
• Ability to conduct effective negotiations and close deals.
• Customer-oriented mindset with the ability to build long-term relationships.
• Strong analytical skills and the ability to make data-driven decisions.
• Ability to work in a team and collaborate with different departments.
• Experience with CRM systems and other sales management tools.
• Understanding of SaaS technologies and products.
• Knowledge of additional foreign languages.

What do we offer: 

• Long-term project
• Regular performance review (once a year)
• Annual paid vacation — 18 days
• Paid sick leave — 10 days per year
• Ability to influence the product

We are looking for a proactive Sourcer to join our fast-growing team and help us scale our company of 300+ professionals.

In this role, you will focus on identifying, engaging, and attracting top talent across multiple departments, supporting the recruitment team by building strong talent pipelines and delivering high-quality candidate flow.

If you enjoy research, sourcing strategies, and connecting with candidates, we would love to hear from you!

HOW YOU WILL MAKE AN IMPACT

• Search and identify potential candidates using LinkedIn, job boards, social networks, and other sourcing platforms
• Build and maintain strong candidate pipelines for current and future hiring needs
• Conduct initial candidate outreach and engagement
• Perform candidate pre-screening to assess basic qualifications and interest
• Work closely with recruiters and hiring managers to understand role requirements
• Use modern sourcing techniques such as Boolean search, market mapping, and competitor research
• Maintain candidate information in ATS and recruitment databases
• Monitor and analyze sourcing channels and market trends
• Support employer branding by creating a positive candidate experience

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in sourcing or recruitment
• Experience using LinkedIn, job boards, and social networks for candidate search
• Basic understanding of Boolean search and sourcing techniques
• Good research and analytical skills
• Strong communication skills
• English and Ukrainian languages (both written and spoken)
• Experience working with ATS systems or recruitment tools will be a plus

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We're looking for an experienced Recruiter to join our fast-growing team. You'll be responsible for managing the full recruitment cycle, from sourcing to offer acceptance, while helping us continue scaling our team of 300+ people.

If you have a hands-on recruitment background and understand the iGaming industry, we'd love to hear from you!

HOW YOU WILL MAKE AN IMPACT

• Full life cycle recruiting management in all departments of the company (starting from position formation to an offer);
• Search and recruitment for various levels of vacancies (from junior to senior, lead);
• Using modern sourcing methods, including job sites, LinkedIn and other social networks;
• Interviewing and assessing candidates using a variety of techniques;
• Providing feedback to candidates and handling objections;
• Analyzing candidate sourcing sources and competitors;
• Maintaining documentation and compiling recruitment reports;
• Planning and organizing your work in a multi-tasking environment;
• Collaborating with hiring managers to coordinate job requirements and conduct interviews;
• Building a positive employer brand.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ years of experience in full-cycle recruitment (in-house or agency);
• Knowledge of recruitment tools, methods and market trends;
• Knowledge of English and Ukrainian languages (both written and spoken);
• Strong organizational and communication skills;
• Practical experience with ATS systems, recruiting software and Excel for reporting.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Head of SMM with a strong performance mindset, who sees social media as a traffic and revenue channel, not just a branding tool. You understand how to turn content into registrations and FTDs, work confidently with paid and alternative traffic sources, think in funnels and KPIs, and can lead an in-house team to measurable results in Tier-1 markets.

HOW YOU WILL MAKE AN IMPACT

• Lead a revenue-driven SMM strategy focused on traffic monetization.
• Build and scale social funnels: content → engagement → traffic → registration → FTD.
• Own full-funnel KPIs: ER, CTR, CR, CPA, FTD, Reg2FTD, LTV.
• Manage SMM as a business unit: content, paid social, community, partnerships.
• Oversee paid social traffic (Meta, TikTok, X) and alternative sources (AdsGram-like).
• Collaborate with media buyers or lead testing and scaling independently.
• Analyze traffic quality: retention, FTD, redeposits.
• Build Tier-1 Tone of Voice and scalable content systems (IG, TikTok, X).
• Lead and develop an in-house SMM team.
• Work cross-functionally with performance and influencer teams.
• Optimize decisions based on data and ROI.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 4+ years in Gambling / Betting / Esports (Tier-1).
• Proven experience monetizing SMM traffic.
• Strong performance mindset and KPI ownership.
• Hands-on paid social & alternative traffic experience.
• Advanced understanding of funnels and metrics (CPA, FTD, LTV).
• Experience managing SMM teams.
• Advanced English.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Overview

Axia Growth is a specialized M&A lead generation agency scaling fast. We need a technical builder to own our entire systems infrastructure: automated workflows, API integrations, AI-powered pipelines, and the platforms that make everything run. If you've ever looked at a messy process and thought "I could automate the hell out of this," keep reading.

We operate on four values: Ownership, Speed, Dependability, and Clear Communication. 

That means no hand-holding. No waiting for permission. You see a problem, you fix it. You find a bottleneck, you eliminate it. You ship fast, you communicate clearly, and you do what you say you're going to do. 

What You'll Own:

You'll be the technical backbone of a growing agency. That means building and maintaining our infrastructure (custom tech stack), architecting data pipelines that feed our outbound engine, managing API connections across our systems, and creating AI-powered workflows that multiply our output. You'll work directly with the founder.

You'll be designing systems from first principles, shipping fast, and watching your work directly drive revenue. We use AI tools aggressively and expect you to as well.

What We're Looking For:

• Systems thinker who sees workflows
• Comfortable with API integrations and leverages AI-assisted development
• Proactive communicator
• Hungry to build something real
• Available during EST business hours (some overlap required)

What You Get:

• Direct ownership of technical infrastructure at a scaling company
• Work directly with the founder
• Competitive base + equity
• No bureaucracy
• Real growth path as the company scales

We are looking for C# developer for our music software

( work in Lviv or Kyiv,

remote work possibility ):

www.MusConv.com

About the project:

MusConv is b2c music software which helps people synchronize their music between music services: Spotify, Apple Music, YouTube Music, Amazon Music, Tidal and others.

We offer:

Challenging interesting project

Professional growth and development program

Flexible schedule

Team of highly talented individuals

Access to developer courses like https://www.pluralsight.com

Mentor: code reviews, studying( fiddler, postman, asynchronous programming, etc.)

5% of sources is simple gui based on xaml( avalonia similar to wpf )

95% of sources is regular .net standard( backend to interact with different music services )

We are looking for C# developer to implement new features

We are looking for ASO/ASA specialist for our music app https://MusConv.com

Responsibilities:

• Full-cycle textual ASO optimization: collecting and clustering the semantic core, preparing metadata (Title, Subtitle, Keywords, Description) for the App Store and Google Play.
• Working with visuals: developing hypotheses for icons and screenshots, creating briefs for designers, and overseeing implementation.
• Competitor analysis: monitoring updates, visual strategies, and rankings of key players in the niche.
• Localization of app store pages for different countries (taking into account cultural nuances, slang, and trends).
• Analytics and reporting: tracking ranking dynamics, the impact of updates on conversion rate (CR), and organic installs.

• App submission and moderation process control.

   

Requirements:

• 1.5–2+ years of experience in ASO (preferably with international markets: Tier-1, LATAM, SEA).
• Deep understanding of App Store and Google Play ranking algorithms.
• Proficiency with tools such as AppFollow, Sensor Tower, AppTweak, or Asodesk.
• Strong analytical skills, confident use of Excel / Google Sheets, and the ability to interpret test results.
• English at B2 (Upper-Intermediate) level or higher for working with international semantics.

• Strong attention to detail: understanding the difference between a “search query” and a “keyword,” and zero errors in metadata.

   

Nice to have:

• Experience with Apple Search Ads (ASA) to strengthen ASO strategy.
• Understanding of mobile marketing fundamentals and the interaction between ASO and User Acquisition.
• Knowledge of App Store moderation processes.

Candidates based in Poland are especially welcome. Proficiency in Polish will be a strong advantage. 
 

Scope of Work (Snowflake Data Engineer / Architect)

- Migration of data processing pipelines and datasets between two Snowflake instances. 

- Reverse engineering of selected existing solutions in order to assess the required level of modification (including implementation of selected adjustments). 

- Migration of several Streamlit applications (native Streamlit in Snowflake) alongside the data and pipelines. 

- For selected datasets and pipelines, implementation of new components (code, data structures, and Snowflake cross-account data sharing mechanisms). 

- Re-creation of an existing data processing framework currently used by another business unit on the new Snowflake account. 

- Ensuring that all data structures required for critical applications and Power BI reports are available in the new Snowflake account, including the pipelines/processes feeding those structures. 

-The role will require close collaboration with a Power BI specialist responsible for analyzing and prioritizing semantic models and Power BI reports currently consuming data from the existing Snowflake account.

Primary Skills: 

- SQL

 -Snowflake (preferred) or other cloud data warehouse solutions 

- Data layering 

- Stored procedure / Cursor / Dynamic SQL / Window functions / Recursive Query etc C# development 

- ETL - Azure Data Factory (or other ETL Tools)

- Data pipeline design 

- REST API / Oauth 

- Semi-structured Data 

- File Processing: JSON / XLSX / CSV / PARQUET

We offer:

• Attractive financial package

• Paid vacation, holidays and sick leaves

• Challenging projects

• Professional & career growth

• Great atmosphere in a friendly small team

• Flexible working hours

A fast-growing Dutch cloud MSP (Azure/AWS) is looking for an experienced ops professional to bring structure to a scaling operation and then run it.
 

What you'll do

In the first 8 weeks, you design the foundations: incident management, ticket workflows, client communication standards, onboarding process, and Zendesk configuration. After that, you own the day-to-day: queue oversight, SLA monitoring, client updates, weekly reviews, and monthly reporting.
 

Who you are

You've worked in IT operations, service delivery, or customer success operations at a tech company or MSP. You've built processes where none existed and you're equally comfortable designing a framework as triaging a live incident. You work autonomously, communicate proactively, and don't need hand-holding.
 

Must-haves

• 3+ years in IT ops, service delivery, or CS ops at a tech company or MSP
• Experience building operational processes from scratch
• Hands-on with Zendesk or similar ticketing tools
• Comfortable with cloud environments (Azure/AWS) at a conceptual level
• Available CET business hours, fluent English
   

What's on offer

• High impact, direct CEO collaboration
• zero bureaucracy
• Room to grow as the company scales

Electronic Team, Inc. is a product software company building cross-platform desktop applications used by customers worldwide.

We are looking for a QA Engineer to test desktop applications and related services across multiple operating systems.

Responsibilities

• Manual testing of desktop applications
• Testing related web services
• Usability testing
• Writing and maintaining test cases
• Bug reporting and tracking
• WHQL driver signing

Requirements

• Experience testing desktop applications (must have)
• Experience working with Windows, macOS, and Linux
• Understanding of software testing methodologies
• Experience working with bug tracking systems
• Analytical thinking and attention to detail
• English level Intermediate (B1) or higher
• Readiness to complete a short test task

Nice to have

• Experience testing drivers
• Experience with Windows Hardware Lab Kit (WHLK)
• Experience building Linux kernels
• Experience with Jenkins
• Experience with UI / UX testing
• Experience working with graphics

We offer

• Competitive salary based on experience
• Full-time remote position
• Flexible working hours
• No overtime and no micromanagement
• Medical insurance
• Gym compensation
• 18 paid vacation days + public holidays
• Professional development compensation

About Electronic Team, Inc.

Electronic Team, Inc. develops high-quality software applications for all major platforms. Our team plans, designs, develops, tests and supports software used by millions of users worldwide.

Key Skills:

• CI/CD for Machine Learning: Proficiency in automating complex ML pipelines, specifically integrating Hardware-in-the-Loop (HiL) testing stages.
• Container Orchestration at the Edge: Expertise in managing lightweight container runtimes and registry services for ARM64-based automotive platforms.
• Automated Benchmarking: Experience building "auto-profiling" scripts that capture low-level hardware metrics using system-level performance diagnostics.
• Model Lifecycle Tools: Deep knowledge of experiment tracking and model registry platforms used to manage high-dimensional VLM artifacts.
  Scripting & Integration: Strong Python and Shell skills for bridging disparate tools in the NVIDIA-based software stack.

Job Responsibilities

Key Responsibilities:

• Automated Deployment Pipelines: Build and maintain CI/CD workflows that automatically trigger model conversion, quantization, and deployment to the target hardware upon code or model updates.
• Environment Virtualization: Manage containerized development and execution environments to ensure consistency between high-power training servers and the resource-constrained target platform.
• Performance Observability: Implement automated monitoring for inference telemetry (latency, throughput, memory pressure, and thermal metrics) during automated test runs.
• Model Versioning & Lineage: Establish a system for tracking model iterations, ensuring that every optimized artifact is tied to its specific training data, quantization parameters, and hardware-specific plugins.
• Inference Service Management: Configure and optimize unified inference serving engines to handle concurrent requests and streaming data on the target SoC.

Department/Project Description

We are seeking a highly specialized MLOps Engineer (Edge & Accelerated Computing) to develop and manage the continuous deployment, optimization, and monitoring infrastructure for high-dimensional Vision-Language Models (VLM) running on resource-constrained, NVIDIA-based automotive platforms.

Skill Category

AI/ML

Hello!

Our project is a domain name registrar. Every day, we ensure the stable operation of hundred thousands domains in 450+ TLDs and provide a service built on quality, reliability, and technological excellence. Our multilingual support team consists of highly skilled domain specialists who deliver outstanding service and strive to provide exceptional assistance to every customer. We operate without unnecessary bureaucracy or multi-layered management - only professionalism and a genuine desire to do things well. That is why we appreciate expertise, responsibility, and responsible attitude.

We are looking for a Junior Support Specialist in Cyprus office (remote position) due to the extension of the support team. This is an excellent opportunity to start a career in IT, even with no prior experience, and to grow alongside an experienced colleagues.

Responsibilities:

- communicate with customers via tickets, email, and Telegram chat professionally, respectfully, and with empathy;

- handle technical inquiries and provide real, thoughtful solutions rather than template replies;

- maintain service quality;

- process Abuse-complains.

Requirements:

- proficiency in Ukrainian, and English (B1–B2 level for daily communication);

- flexibility regarding location: remote work from any city in Cyprus;

- interest in helping people and enjoying customer interaction;

- curiosity about technology and willingness to learn;

- responsibility, a structured approach, and the ability to stay focused.

Preferred (not mandatory):

- technical education or completed IT courses;

- basic understanding of Internet fundamentals;

- familiarity with POP/IMAP, FTP, HTTP;

understanding of DNS and MySQL;

- knowledge of the domain life cycle.

We offer:

- chance to enter the IT industry with no prior experience - full training provided;

- clear, transparent path for professional growth;

- supportive team that listens and helps at every stage;

- corporate laptop and all necessary equipment;

- stress-free schedule without night shifts, no phone support, smooth integration into the workflow: Mon-Fri, 09:00-18:00;

- stability and transparency are our core internal values.

A few important notes:

- we do not provide relocation, so we are looking for candidates already based in Cyprus with family visa or work permit;

- English is essential - this is an international role, and working without it will be challenging;

- we do not expect you to know everything - only to be willing to learn and understand.

We respect the time of every candidate, so we will carefully review your CV and respond. We look forward to finding someone who shares our approach and values.

Thank you for considering our company!

We are looking for a motivated individual to join our small team and work on various projects focusing on: e-commerce development and Spring Boot programming.

You will be working closely with the Team Lead, who will also serve as your mentor. He will always be available to assist you and answer your questions, but will also require high-quality and timely execution of tasks.

📝 Key Requirements & Details

• Position: Junior Java Developer (Remote)
• Technologies: Java, Spring Boot, SQL, JPA, MongoDB
• English Level: Intermediate (B1/B2)
• Mandatory Languages: Ukrainian or Russian is required.
• Work Schedule: 10:00 AM – 7:00 PM Kyiv time (EET)
• Location: Remote
• Experience: We are considering candidates with work experience (not necessarily commercial).
• Test Assignment: A mandatory test assignment will be provided after the initial introduction (you will have two days for completion).
• Salary: $500/month, paid twice a month via a convenient method for you (crypto, bank card, or other options).
   

We are interested in long-term cooperation.