Jobs at Djinni
9404-
· 142 views · 17 applications · 7d
DevOps engineer (freelance opportunity)
Part-time · Full Remote · Ukraine · Product · 3 years of experience · B1 - IntermediateWorking hours: availability 10+h per week. This is a fantastic opportunity to join a fast-growing company at the heart of the digital revolution. Our software product is revolutionising manufacturing through automation. We are trusted by global brands...Working hours: availability 10+h per week.
This is a fantastic opportunity to join a fast-growing company at the heart of the digital revolution. Our software product is revolutionising manufacturing through automation. We are trusted by global brands and work across sectors (mobility, consumer goods, machinery etc).
We have a talented and ambitious team. We value integrity and are passionate about our mission to revolutionise advanced manufacturing.
Purpose: responsible for interacting with members of the team to improve technology slack, engineers’ tools, and application stability and performance.
This is your opportunity to:
- Be part of a fast-growing software product company in advanced manufacturing.
- Learn and fulfil your potential in an open, knowledge-driven culture.
- Share in our ambitious vision and make a meaningful difference towards autonomous manufacturing.
Responsibilities:
- Interact with team members to improve our engineers’ tools, technology stack, and application performance and stability.
- Establish, design, perform, and execute comprehensive technical projects to facilitate marketing efforts and goals.
- Assist the Monitoring as a Service (MaaS) platform development team to support the seamless deployment of their code.
- Resolve operational concerns through collaboration with upstream support groups and various engineering teams to plan updates on a quarterly or annual basis.
- Troubleshoot production issues to address technical commitments and boost sustainability.
- Expand the DevOps team by attracting exceptional teammates, and ensure their success by acting as a liaison between upper management and employees.
You will be joining a well-versed team if you have:
- More than two years of experience in a DevOps Engineer role (or similar role);
- Bachelor’s Degree or Master’s in Computer Science, Engineering, Software Engineering or a relevant field.
- Gitlab CI/CD, nginx, Docker (Docker Compose), RabbitMQ, Redis, Postgres, MySql, ArgoCD, Grafana.
- Strong experience with Kubernetes.
- Strong experience with Amazon Services (EC2 / EKS / RDS).
- Strong experience with Linux-based infrastructures, Linux/Unix administration.
- Knowledge of Bash scripting and Javascript.
- Experience with open-source technologies and cloud services.
- Strong communication skills and ability to explain protocol and processes with team and management.
- Stellar troubleshooting skills with the ability to spot issues before they become problems.
- Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.
- Time and project management skills, with the capability to prioritise and multitask as needed.
- Solid team player.
Will be a plus:
- Azure, GCP
- Cooperation with:
- QA team.
- Customer Support team.
- Development team.
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· 86 views · 15 applications · 8d
Middle Node.js Developer for Zagroza digital agency
Full Remote · Countries of Europe or Ukraine · 1 year of experience · A2 - ElementaryWe’re ZAGROZA digital agency from Ukraine, building bold and impactful digital solutions for clients across Europe, the US, and our home country - for over 5 years and counting. What drives us? ‣ A team of doers who truly love what they do ‣...We’re ZAGROZA digital agency from Ukraine, building bold and impactful digital solutions for clients across Europe, the US, and our home country - for over 5 years and counting.
⚡ What drives us?
‣ A team of doers who truly love what they do
‣ Partnerships that are built on trust, focus, and shared success
‣ Processes that make sense - simple, transparent, and focused on delivering real results
‣ Projects that lead, not follow - we create, test, and push boundariesDoes this feel like your kind of vibe? Then you just might be the perfect fit for ZAGROZA.
🚀 What’s in it for you:
‣ 100% remote, stable schedule (Mon–Fri, 9 to 6)
‣ Modern tools only: Nest.js, Express.js, GraphQL, Directus
‣ Real, fast-moving projects - think startups, fintech, healthcare, and more
‣ Smart workflows → no wasted time
‣ Regular team syncs, best-practice drops, and brain fuel exchanges
🎁Bonuses:
‣ Learning budget to level up your skills
‣ Health & wellness benefits compensation
‣ Flexible paid time off without strict limitations
‣ Regular 1:1s with people who care about your growth, not just KPIs🧑💻What you’ll actually do:
‣ Design backend systems from scratch - set the standard, not just follow one
‣ Contribute to products that matter - your work will drive real results and user value
‣ Work with people who care about clean code and smart architecture
‣ Take full ownership of features - lead the development from idea to release
‣ Level up your backend skills through real projects and feedback🧠 You might be The One if you:
‣ Have 2 years of commercial experience in Node.js development
‣ Have 1+ year working with Docker, PostgreSQL/MySQL, and ideally some Knex
‣ Know your way around Git and APIs (both using and creating)
‣ Worked with Directus Headless CMS? You might already be one step away from an offer :)
📌 The (quick) hiring process:
‣ Chat with our recruiter (30 mins)
‣ Live coding + talk with CTO (60 mins)
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🎯 Let’s Make This Happen
Ready to level up your dev career and actually enjoy work?
📨 Apply now and make your next career move your best one yet. -
· 44 views · 1 application · 22d
C++ Engineer
Office Work · Ukraine (Kyiv) · Product · 3 years of experience · B1 - IntermediateThis is a fantastic opportunity to join a fast-growing company at the heart of the digital revolution. Our software product is revolutionising manufacturing through automation. We are trusted by global brands and work across sectors (mobility, consumer...This is a fantastic opportunity to join a fast-growing company at the heart of the digital revolution. Our software product is revolutionising manufacturing through automation. We are trusted by global brands and work across sectors (mobility, consumer goods, machinery etc).
We have a talented and ambitious team. We value integrity and are passionate about our mission to revolutionise advanced manufacturing.
This is your opportunity to:
- Be part of a fast-growing software product company in advanced manufacturing.
- Learn and fulfil your potential in an open, knowledge-driven culture.
- Share in our ambitious vision and make a meaningful difference towards autonomous manufacturing.
Responsibilities:
- Create and maintain high-quality technical documents.
- Collaborate with other developers and designers to create user-friendly interfaces.
- Troubleshoot and debug software applications.
- Test 3D modelling software to ensure quality and accuracy.
You will be joining a well-versed team if you have:
- Bachelor’s Degree or Master’s Degree in Computer Science, Engineering, Software Engineering or a relevant field.
- 3+ years of experience in C++ software development.
- Strong SDLC understanding.
- Experience with open-source technologies and cloud services.
- Nice to have: experience in 3D Modelling and CAD software.
- Strong communication skills and ability to explain protocol and processes with team and management.
- Excellent problem-solving and communication skills.
- Ability to work independently and in a team environment.
- Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.
- Time and project management skills, with the capability to prioritise and multitask as needed.
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· 154 views · 11 applications · 19d
Frontend Engineer
Office Work · Ukraine (Kyiv) · Product · 5 years of experience · B2 - Upper IntermediateAs a Frontend Engineer at Wix, you’ll work on cutting-edge technologies that make a powerful impact on over 243 million users. You’ll build rich React applications with different state-management paradigms. In your day-to-day, you will: - Tackle tough...As a Frontend Engineer at Wix, you’ll work on cutting-edge technologies that make a powerful impact on over 243 million users. You’ll build rich React applications with different state-management paradigms. In your day-to-day, you will:
- Tackle tough problems and find creative ways to solve them
- Write a lot of high-quality, functional Typescript and Javascript
- Work with Git, Node.js, React, Redux, MobX, and ES6+
- Manage and complete tasks using TDD, continuous integration, and modern development processes
- Invest time in personal growth and development
At Wix, we’re all about the flexibility of a hybrid setup — giving you the option to collaborate in the office when needed while also staying connected remotely.
We’re looking for Ukraine-based talents who can balance their time between in-office and remote engagement with the Wix team. This approach gives you the best of both worlds: flexibility of remote with the added benefit of in-person collaboration when it mattersRequirements
- Extensive experience in client-side development on large scales
- You’re an expert in the latest JavaScript technologies (React, Angular, Vue, etc.)
- You’re proficient in tools like Webpack, Rollup, Parcel, and Babel
- Fluent in languages like Typescript and ES6+
- You’re an independent worker, eager to learn more while sharing knowledge and best practices
- Experience in Test Driven Development (TDD) and Continuous Delivery - an advantage
Wix Kyiv’s Frontend Engineering group develops the best products in the world. Wix enables more than 200M users around the world to build an online presence and manage their business online. Our group of engineers in Kyiv is developing products at the core of the company’s focus, including our main Editor and ground-breaking Wix Studio, as well as Payments by Wix. We’re facing world-class engineering challenges that impact millions of users, and that’s why we’re obsessed with code quality, testing, performance and code reviews.
About the Guild
We are Wix’s Frontend Engineering Guild. We build unique, scalable, resilient products and technologies that empower anyone to succeed online. Our mission is to develop complex micro-frontends and maintain the highest development standards. We embrace cutting-edge technologies, TDD, and clean code. We work in small teams, follow agile work methods and use continuous integration and delivery methodologies to run quickly. We love sharing knowledge and contributing back to the open-source community.
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· 72 views · 2 applications · 19d
Automation QA Engineer
Office Work · Ukraine (Kyiv) · Product · 1 year of experience · B1 - IntermediateRequirements: 3+ years of software testing experience; 1+ year QA Automation(backend) using Python, 1 year of manual testing experience; Strong L2/L3 networking expertise; Strong knowledge of software QA methodologies, tools and processes; Experience with...Requirements:
3+ years of software testing experience;
1+ year QA Automation(backend) using Python, 1 year of manual testing experience;
Strong L2/L3 networking expertise;
Strong knowledge of software QA methodologies, tools and processes;
Experience with testing of networks and embedded systems;
Good knowledge of Linux administration and shell scripting;
Solid knowledge of Python;
Experience with Python test frameworks (PyTest, etc.);
Upper-intermediate level of spoken and written English;
BS degree in Computer Science or related engineering degree.
Responsibilities:
Design and implement wide variety of test scripts;
Take part in test planning and estimation;
Extend functionality of Python test framework;
Adapt and create tools to support new features/hardware;
MQA lab setups maintaining;
Manual testing — 40%, Automation — 60%
Candidate needs to be in Kyiv (or consider relocation). Hybrid type of work.
What do we offer:
International work environment and work with global development teams;
Excellent work conditions in an A-Class office (Horizon Park Business Center);
Compensation package matching global standards;
Flexible work hours (as required);
Paid parking, courses, training, conferences and business trips;
Medical insurance
Free lunches
Candidate will work as part of the global team of firmware, digital hardware and RF hardware engineers to develop cutting edge wireless broadband products and technologies.
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· 39 views · 2 applications · 12d
Junior DSP Engineer
Full Remote · Ukraine · 2 years of experience · A2 - ElementaryНеобхідні навички Key Responsibilities: • 1+years experience with DSP • DSP algorithm optimization for a low-level programming language (С, intrinsics, assembler) • Porting float-point to fixed-point implementation • Testing and verification of DSP...Необхідні навички
Key Responsibilities:
• 1+years experience with DSP
• DSP algorithm optimization for a low-level programming language (С, intrinsics, assembler)
• Porting float-point to fixed-point implementation
• Testing and verification of DSP solution in a simulator or emulator (on the board)
Required Skills:
• Strong C language skills
• Pre-intermediate level of the English language (documentation, emailing and verbal communication)
Required Knowledge:
• DSP theory: Filters, FFT, division, sqrt, re-sampler, etc.
• Approximation: log, exp, sin, cos, etc.
• Linear Algebra
Буде плюсом
Will Be a Plus:
• Practical knowledge of DSP platforms
• С++, intrinsics, assembler languages
• Eclipse
• Batch files
• MS Visual Studio
• MS VS code
• MATLAB: DSP System Toolbox, Linear Algebra
• Python
• GitHub
• Shell
• Audio files format
• Linux (Ubuntu)
Пропонуємо
We offer:
• Competitive compensation
• Full accounting assistance and support
• Regular annual vacation is 20 working days off
• 100% paid sick leave upon provision of the relevant document(s)
• Holidays are provided according to the residence country Law
• Improvement of the English language knowledge with our teacher
• Smart and useful presents for our employees and their kids
• Great atmosphere, creative corporate parties, and true individual approach.
Обов’язки
Key Responsibilities:
• DSP algorithm optimization for low-level programming language (С, intrinsics, assembler)
• Porting float-point to fixed-point implementation
• Testing and verification of DSP solution in a simulator or emulator (on the board)
Про проєкт
We are looking for a software engineer to work with different audio DSP algorithms, port them to fixed-point implementation, design test benches for project verification, communicate with customers and discuss solutions, design functions for a DSP library for float and fixed-point implementation.
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· 282 views · 83 applications · 14d
Senior Angular Frontend Developer
Full Remote · Worldwide · Product · 6 years of experienceWe are an international developer of IT products for medicine and related services. Our products are used by more than 5,000 doctors and more than 1,000 clinics in Europe. The goal is to attract the largest possible audience to the main projects -...We are an international developer of IT products for medicine and related services. Our products are used by more than 5,000 doctors and more than 1,000 clinics in Europe.
The goal is to attract the largest possible audience to the main projects - clinics and doctors up to 3 million. As well as expanding unique traffic to 10 million per day until 2024. We are looking for frontend Developer with 6+ years of development experience.
Must-have skills are:
-Experience with Angular
-Experience of Tailwind CSS
-Experience with Bootstrap
-Experience with frotnt-end optimization: lazy-loading, code-splitting, Web Vitals , Core Web Vitals
-Basic security understanding:XSS, CSRF, Content Security Policy, OAuth flow
It's important that you understand principles of browser API (Fetch, Web Storage, Service Workers) and adaptive cross-browser mark-up , experience with design systems(Figma tokens /Storybook)
Nice-to-have skills:-Socket.IO / WEBRTC
-GraphQL
-Flutter / React Native-Experience with React as a secondary library/framework
What we offer:
- Professional growth
- Paid holiday for 28 working days
- Transparent incentive system
- Investments in your development
- Motivation plan
Working with us means:
Unique technological and innovative projects
Gaining experience in modern western world practices in security, scalable architecture, etc.
In-depth knowledge of telemedicine
Working with Big data, high load, distributed computing and data buses.
Socially important projects
Opportunity to influence both technology and product solutions
Profitability and stability of a large European company
Active involvement in the continuous improvement of our agile processes and tools
We are offering not just a place to work with , but a carreer , professional growth and development!
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· 84 views · 17 applications · 14d
AI Expert (GPT, Langchain, LLMOps) to $7000
Full Remote · Worldwide · 3 years of experience · B2 - Upper IntermediateHi there! At Slotsense, we’re reshaping the iGaming experience using cutting-edge AI technologies. Our mission is to build intelligent, human-like chat experiences that elevate engagement and personalization. We’re looking for a highly skilled AI Expert...Hi there!
At Slotsense, we’re reshaping the iGaming experience using cutting-edge AI technologies. Our mission is to build intelligent, human-like chat experiences that elevate engagement and personalization. We’re looking for a highly skilled AI Expert to take our GPT-powered chatbot to the next level.You’ll be at the core of our AI system — designing agentic workflows, building and refining AI agents, crafting advanced prompts, and implementing modern techniques like RAG, Langchain, and LLMOps. Strong Python skills are also essential for success in this role.
What you’ll do:
• Design and implement advanced AI workflows and agent-based architectures
• Apply and fine-tune RAG (Retrieval-Augmented Generation) pipelines
• Craft high-quality prompts and experiment with prompt engineering strategies
• Work with Langchain and other LLMOps tools to optimize chatbot performance
• Analyze user behavior to improve system accuracy and naturalness
• Collaborate closely with engineers and product teams to test and deploy improvements
• Stay ahead of trends in LLMs and conversational AIWhat we’re looking for:
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• Proven experience with GPT or other large language models
• Hands-on experience building AI agents and agentic workflows
• Deep understanding of RAG and its real-world implementation
• Strong Python skills and familiarity with vector databases
• Experience with Langchain and LLMOps best practices
• Excellent English skills for prompt writing and collaboration
• Analytical mindset and proactive approach to experimentation
• Passion for AI and continuous learning -
· 17 views · 4 applications · 15d
Media Buyer Helper to $500
Full Remote · Worldwide · 1 year of experience · B1 - IntermediateWe are looking for a Media Buyer Helper, who will help manage media buying activity for Media Buyer in networks such as TikTok and Facebook. Responsibilities: · Manage activity in TikTok, Facebook · Launch and manage ads campaign from TikTok,...We are looking for a Media Buyer Helper, who will help manage media buying activity for Media Buyer in networks such as TikTok and Facebook.
Responsibilities:
· Manage activity in TikTok, Facebook
· Launch and manage ads campaign from TikTok, Facebook
· Monitor campaign statistics, optimize the effectiveness of campaigns, and investigate traffic drops;
· Monitor costs and return on investment (ROI).
· Track the market for trends, opportunities, etc., and use that information to make recommendations
· Cooperate with other departments (creative, tech, analytics)
Requirements:
· 6+ months of proven media buying experience or without experience
· Excellent analytical skills
· Target-oriented, driven, and ambitious person
· Excellent interpersonal skills
We offer:
· Friendly working atmosphere
· Interesting projects and challenging tasks
· Opportunities for self-realization, professional and career growth
· 5-day work-week in a friendly work environment
· Flexible working hours
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· 111 views · 39 applications · 18d
Scrum Master
Full Remote · Countries of Europe or Ukraine · Product · 2 years of experience · B1 - IntermediateROLE As a Scrum Master, you will be responsible for facilitating ceremonies and team delivery, removing (and guiding the team to remove) blockers and impediments, assessing and coaching the team to higher levels of Scrum maturity and building a trusting...ROLE
As a Scrum Master, you will be responsible for facilitating ceremonies and team delivery, removing (and guiding the team to remove) blockers and impediments, assessing and coaching the team to higher levels of Scrum maturity and building a trusting and safe environment. You must demonstrate a strong understanding of SDLC as well as an in-depth knowledge of Scrum principles, practices, and theory.
SKILLS
- At least 2 years of experience as a Scrum Master in app\web development team
- Ability to deliver within each sprint in accordance with the product roadmap
- Guide the team on how to get the most out of self-organisation
- Provide support to the team using a servant leadership style whenever possible
- Agile practices, patterns, and techniques such as automated testing, user stories, TDD, continuous integration, planning etc
- Advanced understanding of task decomposing principles, backlog tracking, burndown metrics, velocity, focus factor, capacity analysis etc.
- Theory and practical knowledge of LeSS framework
- Strong sense of ownership for projects and team performance
- Good skills to coach team how to follow agile scrum, which really works
- Understand the fundamentals of iterative and incremental development
- Excellent verbal, presentation, and written communication skills
- Jira advanced user/admin
- English — Upper Intermediate
TEAM
- You will be joining a team delivering innovative solutions to Products that need your inspired approach and enthusiasm
- You will be joining a most innovative department in biggest Telecommunication company in Ukraine
- You will be working with high motivated professionals on different Products
TOOLS
Jira, Confluence, GitHub, Slack, Outlook, Miro, etc.
WE OFFER:
- Office or remote — it’s up to you: you can work from anywhere, and we will arrange your workplace Remote onboarding
- Performance bonuses for everyone (annual or quarterly — depends on the role)
- We train employees: the opportunity to learn through the company’s own library, internal resources and programs from partners
- Health and life insurance
- Wellbeing program and corporate psychologist
- Reimbursement of expenses for Kyivstar mobile communication
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· 276 views · 46 applications · 13d
Trainee/Junior Full Stack .NET Developer
Ukraine · B1 - IntermediateInforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting...Inforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting their ideas into reality.
Responsibilities:
● Participate in requirements analysis
● Collaborate with internal teams to produce software design and architecture
● Write clean, scalable code using .NET programming languages
● Test and deploy applications and systems
● Revise, update, refactor and debug code
● Improve existing software
● Develop documentation throughout the software development life cycle (SDLC)
● Serve as an expert on applications and provide technical support
Required skills:
● Familiarity with the ASP.NET framework, SQL Server and design/architectural
patterns (e.g. Model-View-Controller (MVC))
● Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
● JS Angular/React
● Familiarity with architecture styles/APIs (REST, RPC)
● Understanding of Agile methodologies
● Excellent troubleshooting and communication skills
● Attention to detail
● Intermediate - Upper-intermediate English level
We offer:
● Competitive salary
● Interesting and challenging projects
● Future career growth opportunities
● Paid sick leave and working day vacation
● Friendly team of professionals
● Delicious coffee biscuits and tea for your good mood
● The company covers 50% of the cost of courses you need
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· 115 views · 7 applications · 7d
Trainee/Junior Manual QA Engineer
Office Work · Ukraine (Lviv) · B1 - IntermediateInforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting...Inforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting their ideas into reality.
Required skills:
● Writing and executing test plans (test scenarios) and test cases.
● Understanding of web, desktop and mobile applications testing principles.
● Ability to write test documentation: Bug Reports, Checklists, Test Cases.
● Ability to self-educate using the internet or books.
● Ability to deep dive into bugs, dig to the root cause.
● Intermediate English or higher
Would be a plus:
● SQL skills.
● Understanding of API testing.
● Experience in test design.
● Knowledge of Cypress
● Databases
Responsibilities:
● Create and maintain test documentation.
● Testing web, desktop and mobile applications.
● Analysis and reporting of test results.
We offer:
● Competitive salary
● Interesting and challenging projects
● Future career growth opportunities
● Paid sick leave and working day vacation
● Friendly team of professionals
● Delicious coffee biscuits and tea for your good mood
● The company covers 50% of the cost of courses you need
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· 169 views · 70 applications · 18d
Backend Engineer
Full Remote · Worldwide · Product · 3 years of experience · B1 - IntermediateA Property Management startup is looking for a Python Backend engineer. Application Process: - Interview with the Product Manager to discuss the role and assess the initial fit. - Technical interview - Conversation with startup founder Requirements: -...A Property Management startup is looking for a Python Backend engineer.
Application Process:
- Interview with the Product Manager to discuss the role and assess the initial fit.
- Technical interview
- Conversation with startup founder
Requirements:
- 3+ years with Python
- PostgreSQL
- Docker
- Posix*, shell, git
- Django/Flask/FastAPI should be one of your (multiple) frameworks of choice
- Any additional language is a huge advantage
- (!) Ability to communicate in English on daily video calls
Nice to have:
- AWS/Clouds/Serverless
- Golang
- Services architecture
- CI/CD
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· 226 views · 11 applications · 22d
Trainee/Junior Front-End Developer
Office Work · Ukraine (Lviv) · B2 - Upper IntermediateInforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting...Inforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting their ideas into reality.
Required:
- B2+ English level
- Experience with React/Redux
- Experience with REST API/HTTP methods
- Experience with Git
Responsibilities:
- Development of new system functionality and introduction of changes to existing functionality
- Write program code according to defined application architecture
- Perform analysis, verification, and debugging of the software code at the level of application units
- Estimate and set up task completion terms independently
- Use a version control system to track code optimization progress and to merge or split program code entities
- Need to attend daily team meetings
We offer:
- Competitive salary
- Interesting and challenging projects
- Future career growth opportunities
- Paid sick leave and working day vacation
- A friendly team of professionals
- Delicious coffee biscuits and tea for your good mood
- The company covers 50% of the cost of courses you need
- Exciting team-building activities and corporate parties
- Office in the city center
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· 123 views · 20 applications · 19d
Technical Support Specialist
Full Remote · Countries of Europe or Ukraine · Product · 3 years of experience · B2 - Upper IntermediateResponsibilities: Assist customers and respond to service requests/inquiries using department-adopted tools and processes. Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing...Responsibilities:
- Assist customers and respond to service requests/inquiries using department-adopted tools and processes.
- Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing information and/or solutions.
- Resolve customer issues through education, solutions or appropriate escalation.
- Document customer interactions with details of inquiries, as well as actions taken within the company’s CRM or otherwise designated system.
- Achieve productivity standards while maintaining the highest level of technical support (e.g., meets or exceeds all departmental goals).
- Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through a defined escalation process.
- Provide feedback to management regarding necessary changes and updates. This includes feature requests, upgrades, functionality, and customer care issues.
- Continually improve skills/knowledge of ShipHawk product and functionality.
- Continually improve skills/knowledge of customer issue triage.
Help/contribute to educate new Technical Support Team members and provide support for fellow team members as needed.
Requirements:
- Critical thinking and attention to detail.
- Excellent verbal and written English; able to analyze with minimal context.
- Fast learner, curious, and self-motivated.
- Basic IT knowledge; able to support clients via phone or email.
- Strong time management and adaptability.
- Team player with a positive attitude under pressure.
- Works well in high-stress, fast-paced environments.
Experience:
- At least 3 years of experience in technical customer support or a related field.
- Proficiency with Google Suite and SFDC Service Cloud.
- Experience working with ticketing systems.
- Basic understanding of shipping and fulfillment processes in eCommerce.
- General knowledge of ERP systems (Enterprise Resource Planning).
Preferred: experience or willingness to learn platform technologies (HTML, CSS, NetSuite, XML, SOAP, APIs, Postman)
Benefits We Offer:
- $100/month for health and wellness expenses.
- $500/year for medical expenses.
- 20 PTO days.
- Top-level hardware of your choice; ownership will be transferred to you.
- Public holidays in Ukraine are paid days off, and there are also winter holidays.
Ready to join our team? Apply now!
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