Jobs at Djinni

About the Company:

We are a product company with 4 years of history, building a modern gaming platform that powers both our own brands and client projects in the iGaming space. We operate in the world's most demanding Tier-1 markets - Australia, UK and Germany - where product quality, compliance, and user experience aren't just priorities, they're the standard.

Responsibilities:

• Build and scale a high-performing affiliate network;
• Negotiate and close deals across CPA, RevShare, and Hybrid models;
• Monitor traffic quality and stay ahead of fraud;
• Track channel performance and report on key metrics;
• Represent the company at top international iGaming conferences.
   

What We're Looking For:

• 3+ years of experience as an iGaming Affiliate Manager;
• Hands-on experience with Tier-1 markets (Germany, Australia);
• A strong personal network of affiliates and media buying contacts;
• Sharp negotiation skills and a proven ability to close;
• English at Upper-Intermediate level or above.
   

What You Get

• A seat at the table in a fast-growing international product company;
• A clear path to Head of Affiliates;
• Access to the industry's top conferences (SiGMA, iGB, Affiliate World);
• A transparent bonus structure and flexible working conditions.

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Responsibilities:

• Support and management of the corporate customer communication platform:
  • Set up dedicated email accounts for customers.
  • Automation rules configuration.
  • Reports configuration and delivery.
  • Monitoring and prioritization of new tickets
  • Processing tasks according to established/documented procedures
  • Collecting information for escalation to the senior team
• Support and management of the internal transportation management systems:
  • Account management.
  • Provide management of access roles and permissions.
  • User support.

Qualifications:

• English B2+ (Upper-Intermediate).
• Solid knowledge of business and task management platforms (e.g., Jira, Zendesk, ClickUp) will be an advantage, as well as experience as a user or support representative.
• Basic understanding of CRM system structures.
• Proficiency in office applications (Word, Excel, Google Docs) will be an advantage.
• Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).
• Readiness to different time shifts (our operations are 24/7).

What we offer:

• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Access to professional psychological consultations to support your well-being.
• We provide a corporate English tutor to help you level up your communication skills for international projects.
• Training and useful experience.
• Real career opportunities, paid training.

Dublemint is a growing IT company seeking an experienced Manual QA Engineer to join our team!

Our main project is an online casino platform with its web-based back office (gambling industry). We’re looking for someone who not only tests features, but also thinks critically about product quality, user experience, and long-term maintainability.

 

✅ You’re a perfect match if you have:

• 2+ years of manual QA experience
   
• Strong critical thinking skills – you don’t just check if a feature “works”, you assess whether it makes sense for the product and the user. You notice when something looks or feels wrong, even if technically it’s “done”.
   
• A sharp eye for detail and ability to evaluate user experience and visual quality (UI/UX) — even if you’re not a designer, you can spot misalignment, inconsistencies, or poor usability.
   
• Experience with cross-browser and cross-platform testing
   
• Familiarity with Dev Tools, error logs, and basic API testing
   
• Ability to identify, document, and clearly communicate issues
   
• English level: B1+ – you can clearly describe issues and write structured test cases
  
   

💡 It’s a plus if you also have:

• Experience with slot platforms (apps, sites), slot games and gambling mechanics
   
• Experience with version control systems (GIT or similar)
   
• Knowledge of MySQL or other databases
   
• Understanding of Agile/Scrum processes
   
• Experience with automated testing tools
  
   

🎯 What you’ll do:

• Perform comprehensive manual testing of web and mobile apps
  
   
• Assess product quality beyond functionality – ask:
  • Is it user-friendly?
     
  • Does it meet the modern product and UX standards?
     
  • Is it visually consistent and polished?
     
  • Would it make sense to a real user?
    
     
• Collaborate with developers and managers to report not just bugs, but UX concerns, inconsistencies, and usability issues
   
• Create and maintain structured test documentation
   
• Test across devices and browsers
   
• Ensure alignment with designs and business expectations
   
• Raise questions and suggest improvements, even outside of strict specs
  
   

🎰 Gambling Platform Testing Scope

• UI Testing – Validate the visual quality of the website, app, and back office: is everything clean, aligned, modern, and consistent with the overall design language?
   
• UX Testing – Assess how intuitive and logical the user journey is — from registration and deposits to navigating the platform, managing settings, reports, and withdrawals.
   
• Consistency & Integration Testing – Check how new features and changes fit into the existing product — visually, functionally, and contextually. Nothing should feel out of place.
   
• Cross-Platform & Responsiveness Testing – Ensure smooth performance and proper display across different devices (desktop, mobile browsers, PWA) and screen sizes.
   
• Bug Reporting & Critical Review – Identify and log bugs, but also go beyond that — spot UX flaws, inconsistencies, or confusing behavior. Be proactive in raising questions and suggesting improvements, even when the feature technically “works.”

📎 Conditions:

• Remote work with flexible hours
   
• Trial rate: $6/hour, rising to $7.5/hour after trial, paid monthly (option for more frequent payments if needed)
   
• Minimum 6 productive hours per day, 5 days per week
   
• Time tracking via Yaware is mandatory
   

If you’re not just a checker of tasks, but a guardian of product quality, we’d love to hear from you.

Send your CV and let’s build something great together!

Remote Phone Sales Specialist (Customer Retention), USA

Location: Remote (must be physically located in an eligible U.S. state)
Type: Full-time, independent contractor (B2B)
Pay: $3,000/month, plus KPI-based performance pay and bonuses after the probation period
 

About us
We're a sweepstakes gaming company growing our phone sales team. We're hiring two driven sales professionals to reach out to players who have already signed up on our platform.
 

About the role
This is a sales role, not customer support. You'll call a ready-made list of registered users, share current promotions and bonuses, and guide them toward their next step on the platform. If you're confident on the phone, quick to build rapport, and motivated by results, you'll do well here.
 

What you'll do

• Make outbound calls to registered users from a prepared contact list
• Present current offers, promotions, and bonuses
• Handle objections and keep conversations positive and engaging
• Move customers toward the target action
• Take inbound calls from customers who call back
• Follow company scripts and internal processes
• Hit performance targets once the KPI system is in place
   

What we're looking for

• 1+ year of sales experience, ideally by phone (telesales, inside sales, outbound or call center sales, customer retention)
• Fluent, confident spoken English for calls with U.S. customers
• Strong objection-handling skills and an easy way of connecting with people
• An energetic, results-focused attitude
• Physical location in an eligible U.S. state (see below)
   

Nice to have

• Background in iGaming, casino, or sweepstakes. Not required, since we provide product training.
   

Schedule

• Monday to Friday, 10:00 AM to 7:00 PM Eastern Time
• Three 15-minute breaks and a 30-minute lunch
• Virtual office: camera and screen sharing on during work hours
   

What we offer

• $3,000 per month, with the company covering applicable income tax on top
• KPI system and extra bonuses after probation
• 5 days of paid time off every 6 months
• Short product training if you're new to iGaming
• 100% remote work
   

Eligibility
Because of local regulations, we can't accept applicants living in California, Connecticut, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Oklahoma, Tennessee, or Washington. Residents of all other U.S. states are welcome to apply.

We’re looking for an experienced Delphi/Object Pascal Developer to work on established healthcare software products where stability, performance, and backward compatibility are essential.

📍 Remote — must be able to work from within the EU

📅 Full-time, long-term contract

⚡️ Start: ASAP

Must-have skills:

▪️ 7+ years of senior-level Delphi development

▪️ Strong experience with large Windows desktop applications

▪️ Solid knowledge of VCL and Delphi application architecture

▪️ Strong debugging and troubleshooting skills

▪️ SQL and relational databases

▪️ Experience maintaining and modernizing production codebases

▪️ Fluent English

Nice to have:

▪️ Windows API, COM/ActiveX

▪️ Oracle or other enterprise databases

▪️ Integration with C++, .NET, or Java

▪️ Automated testing and CI/CD

▪️ AI-assisted development tools

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We are looking for an Atlassian Engineer!

Requirements:

- 2+ years of experience administering Jira Data Center.
- Configuring workflows, permission schemes, notification schemes, issue types, screens, and custom fields.
- Confluence: space and user permissions.
- ScriptRunner and Groovy: validators, post-functions, listeners, scripted fields, behaviours. Ability to write custom scripts.
- REST API: understanding of Jira/Confluence REST APIs and experience building automations.
- Understanding of Jira Data Center: indexing and reindex impact, performance of listeners and scheduled jobs, cluster behaviour.
- Hands-on experience with at least one of: Insight/Assets, Tempo, BigPicture, Xray.
- Solution design and configuration documentation.
- Understanding of Scrum and Kanban.

Will be a plus:

- Experience of upgrading or migrating Jira Data Center / Confluence.
- Experience integrating Jira with external systems via API.
- Experience working in a matrix organisation with multiple stakeholders.

Responsibilities:

- Atlassian product administration: manage and configure Jira and Confluence.
- User and permission management: user provisioning, group and role management, access permissions.
- Workflow and automations: build and optimise Jira Automation rules, workflows and ScriptRunner scripts.
- Scripting: develop and maintain Groovy scripts that extend Jira and Confluence functionality.
- Incident handling: investigate errors in existing automations and deliver fixes.
- Integration management: configure and maintain integrations with third-party tools and with internal systems via REST API.
- Security and compliance: enforce best practices for access, data retention, and permission schemes.
- Workflow and permission audits: regularly review permission schemes, workflows, and automation rules, remove redundancy, improve efficiency.
- Upgrades and maintenance: participate in Jira/Confluence upgrade activities, including app compatibility checks and post-upgrade validation.
- Documentation: maintain and update internal documentation on configurations, automations, and best practices.
- Training and user guidance: run training sessions or produce guides to improve end-user adoption.
- Collaboration: work with developers, project managers and IT teams to align Atlassian tooling with business processes.
- Continuous improvement: evaluate existing configurations and automations, propose and implement optimisations.
- Designing, automating, and maintaining non-developer project ecosystems in Jira, focusing on HR Stream operations: Staff Registry, Employee Lifecycle (Onboarding/Offboarding), Compensation & Benefits, and internal Service Desks.

Our benefits to you:
🍀 An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more
🤝🏻 A great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset, is guaranteed
🧑🏻‍💻 Modern corporate equipment based on macOS or Windows, and additional equipment is provided
🏖️ Paid vacations, sick leave, personal event days, days off
💵 Referral program — enjoy cooperation with your colleagues and get a bonus
📚 Educational programs: regular internal training sessions, compensation for external education, attendance at specialized global conferences
🎯 Rewards program for mentoring and coaching colleagues
✈️ In-house Travel Service
🦄 Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie/book/pets lovers, and more
🎳 Other benefits could be added based on your location

Marchesini Group Ukraine LLC, the Ukrainian representative office of Marchesini Group SpA (Italy), is looking for a skilled and motivated Field Service Engineer on behalf of its subsidiary company, SEA Vision, a global leader in vision inspection and traceability systems for the pharmaceutical industry, to support our growth and expand our operations in Ukraine.
https://www.marchesini.com/en

About SEA Vision 
Founded in 1995 in Pavia, Italy, SEA Vision is a leading global provider of vision and traceability systems for pharmaceutical companies and packaging machine manufacturers. Today, our international team counts more than 400 professionals worldwide.
https://seavision-group.com/  

Role: As a Field Service Engineer, you will combine on-site technical support for our local clients with remote assistance for global projects.

Key Responsibilities: 
• Installation & Maintenance: Install, configure, and maintain vision and traceability systems on pharmaceutical packaging lines (both on-site in Ukraine and remotely worldwide). 
• Technical Support: Provide remote and on-site troubleshooting, software and hardware debugging for PC-based and Windows systems. 
• Customer Training: Conduct technical training sessions for clients' engineering and production teams. 
• Analysis & Reporting: Create detailed technical reports, analyze system problems, and provide effective solutions. 

General Requirements: 
• Education: Bachelor’s or Master’s degree in Computer Engineering, Electronic Engineering, Biomedical Engineering, or a related technical field. 
• Languages: 
     • Ukrainian — Native/Fluent. 
     • English — Excellent spoken and written (B2+), capable of handling technical documentation and communication with global teams/clients.

Technical Skills: 
• Robust knowledge of Windows OS and PC hardware configuration. 
• Fundamental knowledge of OOP (Object-Oriented Programming) concepts and Microsoft SQL Server databases. 
• Good understanding of main Network Protocols. 

Mobility & Soft Skills: 
• Readiness for national and short international business trips (up to 50 days per year). 
• Strong analytical and problem-solving skills, initiative, flexibility, and a goal-oriented mindset. 
• Excellent communication skills and a great teamwork attitude.

Experience: 
• Experience with Computer Vision / Vision Inspection systems (any industry or application is acceptable; specific pharmaceutical vision experience is a plus but not mandatory). 
• Understanding of packaging machines, packaging processes, or the pharmaceutical industry would be an advantage. 

 What We Offer: 
• Opportunity to work with high-tech, cutting-edge vision and traceability systems. 
• Professional growth within an international environment. 
• Dynamic work combining local client interaction and global project involvement.
• Official employment and a competitive salary. 
• Comfortable office in the city center.
• Partial compensation for meals.
• We provide a corporate laptop and cover business phone expenses.

ZentixSoft is looking for a Senior Python Engineer! 🚀

Format: Full-Time Outstaffing, long-term remote project. You will focus on building robust, high-performance, data-heavy product interfaces and enterprise backend workflows.

Availability to work a Sunday–Thursday working week

Key Responsibilities:
Design and build backend services in Python and/or Node.js
Own API design - contracts, versioning, validation, documentation and backwards compatibility
Implement asynchronous and background processing using queues, workers and event-driven patterns
Handle retries, idempotency and failure paths so that processing stays reliable under load
Containerise services and deploy them on Azure with automated CI/CD
Maintain test coverage, observability and logging to support debugging and production support
Investigate and resolve production issues, and optimise performance and scalability
Participate in code review, technical discussions and estimation

Requirements:
6+ years of backend engineering experience
Strong Python and/or Node.js at a senior level
Proven API design experience beyond endpoint implementation
Hands-on experience with asynchronous processing — message queues, background workers, event-driven architecture
Experience with Docker and containerised deployment
Practical Azure experience
Strong testing discipline and production ownership
Good communication skills and ability to work independently

Nice to Have:
Kubernetes, Helm and infrastructure as code
PostgreSQL and NoSQL databases at scale
Experience mentoring engineers or leading a small team
Exposure to LLM integration within backend services
Experience in a consulting or client-facing environment
Experience in the energy sector

Availability to work a Sunday–Thursday working week

About the role
We are looking for an Agile, product-oriented Senior Analytics Engineer to drive our
modern data architecture. You will be the bridge between raw data and business value for
our digital products and online services.
In this role, speed and value are key. You will adopt an MVP (Minimum Viable Product)
mindset to launch data products quickly, iterate fast, and provide actionable insights for our
Marketing and Finance teams. You will work on our cutting-edge stack—building robust
pipelines in dbt and BigQuery, and exposing data through our next-generation semantic
layer in Omni Analytics.

What you will do
● Modern Data Modeling: Design, build, and maintain scalable dbt models in
BigQuery. Transform raw data into clean, tested, and documented data marts ready
for analysis.
● MVP Delivery: Adopt a fast-paced, product-oriented mindset. Launch Minimum
Viable Products for data reporting to give product and business stakeholders quick
answers, then iterate based on feedback.
● Semantic Layer Ownership: Implement and govern the business logic in Omni
Analytics (or similar modern BI tools), ensuring metrics are defined once and trusted
by everyone.
● Cross-Functional Analytics: Collaborate closely with Marketing and Finance
departments to understand our digital platform metrics (CAC, LTV, ROI, conversion
funnels, retention, and MAUs) and translate them into technical solutions.
● Quality & CI/CD: Apply software engineering best practices to data: version control
(Git), automated testing, and CI/CD workflows for data pipelines.

Requirements
● Experience: 6+ years in a Data Engineering, Analytics Engineering, or advanced BI
role.
● Modern Data Stack (Essential): Extensive experience with dbt and cloud data
warehouses (preferably BigQuery, though Snowflake/Redshift is valid).
● BI & Semantic Layers: Experience with Omni Analytics is highly desired.
Alternatively, strong experience in Looker (LookML), Power BI, or Tableau, with a
clear understanding of semantic layers and governed metrics.
● Domain Knowledge: Strong understanding of digital products, online services, and
high-traffic platform dynamics. Exposure to Marketing and Finance data is highly
desirable.
● Technical Skills: Advanced SQL optimization, data modeling (star schema, OBT),
and Git workflow.
● Mindset: MVP-oriented, proactive, and capable of finding innovative solutions to
challenging problems.

Tools you will work with
BigQuery · dbt · Omni Analytics · SQL · Git · Digital product analytics platforms

Why join us?
 

🌍 Remote-first & flexible work

• Fully remote working model.
• Access to an office if there is one available in your location.
• Monday–Friday, 40-hour working week.
• Flexible working hours: schedule options between 08:00 and 19:00, including a 1-hour lunch break (the only requirement is a minimum of 5 hours of overlap with the team)

🏖️ Vacation & sick leave

• 15 paid working days of vacation during the first year.
• 20 working days after 2 years.
• 25 working days after 3 years.
• 10 paid sick days per year (for childcare would also be covered), compensated at 100% of salary.
• Public holidays are days off by default.

❤️ Health & family benefits

• Medical insurance or medical insurance compensation.
• Company gifts for:
  • Birthday
  • Wedding
  • Birth of a child
• Paid lunches at the office.
• Family days etc.

📑 FOP / Individual Entrepreneur Support if needed
🔄 Paid Bench period between projects
🤝 No time-tracking software — transparent and trust-based time reporting.
🎁 Referral Program

The family-style company is looking for a talented  Optimizely developer to join our team. If you are looking for an awesome team, send us your CV!

What we are looking for

Must have:

• 6+ years of commercial experience with C# / .NET
• Strong English skills — you should feel comfortable communicating with an international client and team
• Experience in migrating or upgrading solutions from Optimizely CMS 11 to CMS 13 

• We also expect you to be a really self-driven person because micromanagement and total control are not about UKAD.

   

Project technical stack:

Backend: .NET 6/7, ASP.NET Core, C#, REST API, GraphQL
Frontend: HTML / CSS / SCSS, JavaScript / TypeScript, React / Vue
Nice to have: Azure (App Services, Azure SQL, Azure Storage), Docker, CI/CD: Azure DevOps / GitHub Actions, Optimizely CMS

Our typical tasks list:

• Develop well-designed, easily maintainable, scalable, and reusable software
• Develop the solution according to existing software architecture defined by the architect
• Maintain software architecture documentation: diagrams, code samples, API descriptions, etc.
• Research, study, and develop technical solutions and technologies
• Implement performance/load/stress testing procedures according to project needs
• Enhance knowledge of preferred technologies, methodologies, standards, and policies
• Review design prototypes, participation in tech review.

What we offer:

• Remote or hybrid work
• Flexible working hours. You can start your working day between 08:00 and 11:00
• Full-time employment
• Professional development and mentoring
• Support for conferences, courses, and meetups
• Equipment provided for work
• Social benefits package
• A friendly, collaborative team with minimal bureaucracy
• Challenging technical tasks and the opportunity to work with modern development and AI tools
•  Feel free to choose technologies and solutions, in which you believe, as well as to be creative and responsible for the results.

Some facts about UKAD to help you make a decision:

During 2022-2025, we only increased cooperation with our foreign partners.

UKAD combines benefits of family-sized companies, like no bureaucracy, easy access to the executives, with sustainable growth and vast opportunities.

Our company is strong enough to be not just a vendor but a tech partner. We can afford to choose customers that respect developers

UKAD is one of the leading employers in Kharkiv, according to DOU.

Aren't we the company you're looking for?

Flowcor Group — міжнародна компанія у сфері affiliate та performance marketing. Шукаємо Senior DevOps Engineer для розвитку та масштабування нашої власної інфраструктури.

Працюємо з bare-metal, без managed Kubernetes та зайвої vendor-залежності. Потрібен інженер, який хоче впливати на архітектуру, технічні рішення та подальший розвиток платформи.
 

Технології

Працюємо з власною інфраструктурою та використовуємо досить глибокий технологічний стек:

• Platform: Talos Linux, Proxmox VE, Terraform + Terragrunt.
• Kubernetes: vanilla Kubernetes, Cilium як CNI з BGP та LB-IPAM, без kube-proxy.
• GitOps: Argo CD, Image Updater, Helm, Kustomize, приватний OCI-реєстр.
• Networking: MikroTik / RouterOS, ingress-nginx, HAProxy, Ingress, CoreDNS, NetBird для Zero Trust Network.
• Security: cert-manager, Let’s Encrypt, Cloudflare DNS-01, External Secrets Operator, Sealed Secrets.
• Observability: VictoriaMetrics, Loki, Tempo, Grafana, Grafana Alloy, Alertmanager.
• Data: PostgreSQL + Crunchy PGO (Patroni, PgBouncer, pgBackRest), Kafka + Strimzi (Connect, Debezium), DragonflyDB, MinIO, AWS / S3 CSI.

Чим потрібно буде займатися

• Розвивати та масштабувати Kubernetes-платформу — від проєктування нових кластерів до оптимізації вже існуючих.
• Відповідати за networking: BGP-сесії, anycast, L4/L7-балансування та traffic engineering.
• Розвивати GitOps-процеси: сервіси розгортаються через PR у config-репозиторій, без ручного використання kubectl.
• Працювати зі stateful-компонентами: PostgreSQL HA, Kafka та object storage.
• Розвивати observability: SLI/SLO, алертинг, трейсинг і log pipeline через Alloy.

Що очікуємо від тебе

• 3+ роки production-досвіду з Kubernetes на рівні Senior / Lead.
• Глибоке розуміння Linux internals та networking: TCP/IP, BGP, iptables/eBPF.
• Практичний досвід роботи з GitOps — Argo CD або Flux.
• Розуміння підходу immutable OS та його ролі в архітектурі інфраструктури.
• Досвід роботи з IaC: Terraform/Terragrunt або Pulumi.
• Production-досвід із PostgreSQL, включно з HA, backup та recovery.

Буде плюсом

• Комерційний досвід із Talos / Flatcar, Cilium, BGP, eBPF, Crunchy PGO, Strimzi.
• Досвід проєктування мереж на MikroTik або іншому enterprise-обладнанні.
• Розуміння Zero Trust Network архітектур та досвід із NetBird, Tailscale, Twingate або Cloudflare Access.
• Глибоке розуміння Kubernetes RBAC та security.
• Досвід роботи з OpenTelemetry.

Етапи відбору

1. Розгляд CV — зазвичай 1–2 дні.
2. Співбесіда з HR.
3. Технічна співбесіда — близько 1 години.
4. Архітектурне інтерв’ю — розбір реального кейсу з нашої інфраструктури, близько 1,5 години.
5. Оффер.
6. За результатами технічної співбесіди можемо запропонувати невелике тестове завдання.

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

We are looking for a Risk & Anti-Fraud Manager to join our team.

Responsibilities:

• Review and process transactions in accordance with established procedures and internal requirements.
• Conduct KYC (Know Your Customer) checks and verify user information.
• Monitor user data on a daily basis to ensure compliance with applicable requirements, internal rules, and platform Terms of Use.
• Identify, analyze, and investigate suspicious activity and potential fraudulent transactions.
• Document the results of checks, investigations, and identified violations in internal systems.
• Promptly escalate complex, unusual, or suspicious cases to the relevant teams.
• Meet established KPIs and comply with SLA requirements.

Requirements:

• Previous experience in Risk, Anti-Fraud, Transaction Monitoring, Customer Support, KYC, or a related field.
• Basic understanding of fraud detection principles and risk assessment.
• Ability to handle large volumes of information and repetitive tasks efficiently.
• Strong attention to detail and a responsible approach to data verification.
• Ability to make decisions based on available information and predefined criteria.
• Basic analytical skills.
• Confident basic-level proficiency in Google Sheets.

About the Company

Media Miami is an independent performance marketing agency focused on building and scaling digital products.

Our core expertise lies in developing and growing media ecosystems for global audiences, with a strong focus on the U.S. market. We operate across key verticals, including finance, health, self-development and pet care — delivering relevant insights, practical value, and highly engaging experiences.

Role Overview

We are looking for an ESP Communications Manager to own communication and ticket management with email service providers (ESPs) across a portfolio of 30+ streams in multiple niches.

You will be responsible for managing the full communication cycle with ESP support, compliance, and deliverability teams — from submitting and tracking tickets to resolving issues and coordinating the required actions internally.

This is a high-volume, high-responsibility role where strong written communication, attention to detail, risk awareness, and an understanding of how ESP compliance and support teams operate are essential.

You will work closely with email marketers, project managers, and production teams while reporting directly to the Head of Project. For high-stakes situations, you will be expected to identify risks, propose a communication strategy, and align on the approach before responding.

The role may require flexible working hours, including availability aligned with U.S. time zones when urgent ESP communication is required.

Key Responsibilities

ESP Ticket Management

• Submit, track, and manage support tickets with ESPs on behalf of clients
• Own tickets from initial submission through final resolution and follow-up
• Maintain an organized record of active and resolved tickets across clients and platforms
• Prioritize tickets based on urgency, business impact, and potential account risk
• Ensure no critical issue or follow-up is missed

Strategic ESP Communication

• Write and manage communications with ESP support, compliance, and deliverability teams
• Adapt communication style, tone, and approach depending on the ESP, issue, and client context
• Prepare responses to compliance flags, abuse complaints, account warnings, and suspension notices
• Communicate strategically to support positive outcomes while protecting client accounts
• Understand when to provide additional information, clarify a situation, push back, or adjust the communication approach

Risk Identification & Compliance

• Identify potential deliverability and compliance risks before they escalate
• Assess how current communication or actions may affect future account status
• Flag high-risk situations to the Head of Project and recommend an appropriate communication strategy
• Monitor ESP policy updates, compliance requirements, and deliverability trends relevant to clients
• Ensure communications and actions are aligned with applicable ESP requirements

Internal Coordination

• Work closely with email marketers, project managers, and production managers to collect the information required to resolve ESP issues
• Translate ESP feedback and requirements into clear, actionable tasks for internal teams
• Follow up with internal stakeholders to ensure required changes are implemented
• Communicate ticket status, expected timelines, and outcomes to relevant stakeholders
• Coordinate the full resolution process between internal teams and external ESPs

Requirements

Must Have

• 3+ years of experience working with ESPs, preferably on the ESP side or in support, compliance, deliverability, or communications roles directly interfacing with ESPs
• Deep understanding of ESP compliance processes, abuse prevention, and support workflows 
• Exceptional English level - at least C1 
• Ability to manage communication and priorities across 30+ streams simultaneously
• Strong understanding of how ESP support, compliance, and deliverability teams operate
• Strong risk identification and problem-solving skills
• Excellent attention to detail and ability to manage multiple ongoing tickets without losing track of follow-ups
• Ability to work across multiple niches and client contexts professionally
• Strong organizational and communication skills
• Ability to work independently while knowing when to escalate high-risk situations

Nice to Have

• Direct experience working at an ESP in a support, compliance, or deliverability role
• Familiarity with major ESPs and their support and compliance processes
• Background in email marketing or marketing operations
• Experience working with high-volume email environments

Who We're Looking For

We're looking for someone who:

• Takes ownership and follows issues through to resolution
• Thinks several steps ahead and identifies potential risks before they become problems
• Communicates clearly, strategically, and professionally
• Understands that written communication can directly influence business outcomes
• Can manage a high volume of parallel tasks without losing attention to detail
• Is comfortable making decisions independently while escalating high-risk situations appropriately
• Builds effective relationships with both internal teams and external partners
• Can work across different niches and business contexts professionally
• Thrives in a fast-paced and constantly changing environment
• Is comfortable with flexible working hours when business needs require it

Professional Growth

• International and multicultural environment
• Career development opportunities
• Learning resources and corporate library
• Work alongside a high-performing team
• Access to modern tools and technologies
• Opportunity to develop expertise in email deliverability, ESP compliance, and performance marketing operations

Benefits

• Competitive salary
• 21 paid vacation days
• 14 paid sick leave days
• Team events and activities
• Paid English courses
• Multisport card

Working Environment

• Modern office in Warsaw, Poland
• Remote/hybrid work opportunities
• Complimentary snacks, drinks, and office perks
• Friendly and supportive team
• Fast-paced startup environment with a high level of autonomy and ownership

We look forward to meeting you!

We are looking for flutter developer for our music software

( work in Lviv or Kyiv,

remote work possibility ):

www.MusConv.com

About the project:

MusConv is b2c music software which helps people synchronize their music between music services: Spotify, Apple Music, YouTube Music, Amazon Music, Tidal and others.

We offer:

Challenging interesting project

Professional growth and development program

Flexible schedule

Team of highly talented individuals

Access to developer courses like https://www.pluralsight.com

Mentor: code reviews, studying

We are looking for flutter developer to implement new features

We are looking for C# developer for our music software

( work in Lviv or Kyiv,

remote work possibility ):

www.MusConv.com

About the project:

MusConv is b2c music software which helps people synchronize their music between music services: Spotify, Apple Music, YouTube Music, Amazon Music, Tidal and others.

We offer:

Challenging interesting project

Professional growth and development program

Flexible schedule

Team of highly talented individuals

Access to developer courses like https://www.pluralsight.com

Mentor: code reviews, studying( fiddler, postman, asynchronous programming, etc.)

5% of sources is simple gui based on xaml( avalonia similar to wpf )

95% of sources is regular .net standard( backend to interact with different music services )

We are looking for C# developer to implement new features