Jobs at Djinni

We are building an international Payroll product that helps companies manage payroll operations and employee salary payments across multiple jurisdictions while ensuring compliance with local regulations. As the business continues to scale across global markets, we are looking for a Head of Growth to take ownership of the commercial strategy and overall revenue growth of the direction. In this role, you will be responsible for acquiring new clients, developing strategic partnerships, expanding revenue within the existing customer base, owning the business unit P&L, and building a high-performing commercial team. This is a leadership position with a high level of autonomy, direct impact on business strategy, and responsibility for the overall commercial success of the project.

Responsibilities

• Develop and execute the customer acquisition strategy for international markets.
• Own the full sales cycle from lead generation to contract signing.
• Build and scale strategic partnership channels.
• Drive upsell and cross-sell initiatives within the existing customer base.
• Own and manage the business unit P&L, revenue growth, and key commercial metrics.
• Build, mentor, and scale the commercial team as the project grows.

• Manage CRM processes, sales pipeline, forecasting, and reporting.

   

Requirements

• 5+ years of experience in B2B Sales, Business Development, Growth, or Revenue-focused roles.
• Proven track record in SaaS, FinTech, Payroll, HCM, or similar B2B industries.
• Experience closing deals across international markets.
• Strong understanding of P&L management and revenue ownership.
• Experience building and managing partnership programs.
• Upper-Intermediate (B2+) English or higher.
• Excellent negotiation, communication, and stakeholder management skills.

• Strong analytical mindset with a data-driven approach to decision-making.

   

Nice to Have

• Experience with global payroll platforms such as Deel, Remote, Rippling, or Papaya Global.
• Understanding of EOR/PEO business models.
• Experience launching and scaling operations in new markets.
• Previous experience leading and growing commercial teams.

We are looking for a Head of Business Development to own revenue growth for our Card and Wallet product lines. You will drive B2B sales to banks, EMIs, PSPs, and card providers, build long-term client relationships, and deliver the planned targets for the Wallet and Card directions — including on international markets.

Responsibilities

• Own and deliver the business development plan for the Card & Wallet product lines, including sales and marketing plans, revenue and profit targets;
• Attract B2B and B2C clients for servicing and manage engagement with them across projects and products;
• Participate in interactions with card providers during audits;
• Meet planned KPIs for the Wallet and Card directions; set monthly and quarterly goals and monitor day-to-day progress;
• Build and manage long-term relationships with key clients, ensuring satisfaction with delivered products and services;
• Own tariff policy and flexible pricing; analyze the effectiveness of referral programs;
• Develop new business opportunities by researching new markets and segments;
• Drive cross-sell across the product line;
• Work closely with clients to understand their business needs and translate them into product and commercial proposals;
• Coordinate collaboration across Sales, Marketing, Partnership and Tender functions to meet sales plans;
• Plan participation in exhibitions and industry conferences; manage lead generation;
• Create quarterly and annual sales forecasts and track the pipeline; report to management in weekly snapshots, prepare the Board Pack and monthly reporting;
• Own the incentive scheme for the Business Development team;
• Own goal-setting for the department and manage task prioritization;

• Develop SLAs, processes and policies for the support function.

   

Requirements

• Work experience as Head of Business Development, Sales Director or a similar senior commercial role;
• 5+ years of experience in IT sales, with solid B2B and B2C service experience;
• Hands-on experience in FinTech — ideally card processing, e-wallets or payments infrastructure;
• Proven track record of selling to banks, financial institutions and card providers;
• Successful experience implementing complex commercial strategies, including on international markets;
• Ability to close deals and build win-win systems between all participants;

• Proven ability to take responsibility and initiative, work independently and get things done;

   

Spinner is a full-stack B2B live casino provider, crafted from the ground up to fuel partner growth and deliver players an unforgettable, seamless gaming adventure.

Main areas of work:

• Betting/Gambling Platform Software Development — software development that is easy to use and personalized for each customer.
• Highload Development — development of highly loaded services and systems.
• CRM System Development — development of a number of services to ensure a high level of customer service, effective engagement of new customers and retention of existing ones.
• Big Data — development of complex systems for processing and analysis of big data.
• Cloud Services — we use cloud technologies for scaling and business efficiency.

Responsibilities:

• Developing and design the math side of casino games, mostly slot machines
• Determine and calculate the probabilities, build game behavior and properties
• Cooperate with product managers and developers
• Come up with new and innovative ideas and also be aware of existing features in the industry
• Maintenance of existing games
• Work closely with development teams

Requirements:

• BS/MS degree in Mathematics, statistics or similar disciplines with a very strong mathematical skill
• Experience in gaming industry 2+ years
• Extremely details oriented, fast learning and highly motivated person
• Creative, productive, working as part of a team, responsible
• Basic programming knowledge
• Advanced programming — advantage
• Strong communication skills

We offer:

• 30 day off — we value rest and recreation;
• Medical insurance for employees and the possibility of training employees at the expense of the company and gym membership;
• Remote work or the opportunity — our own modern lofty office with spacious workplace, and brand-new work equipment;
• Flexible work schedule — we expect a full-time commitment but do not track your working hours;
• Flat hierarchy without micromanagement — our doors are open, and all teammates are approachable.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Job Description

Primary Backend Skills:

Framework: Deep expertise in the .NET 8 Framework, specifically for building Web APIs.
API Development: Solid experience creating and managing endpoints using GraphQL for .NET.
Data Access: Proficiency with Entity Framework for ORM.
Testing: Skills in writing unit tests for backend services using XUnit.
API Documentation: Experience using Swashbuckle to generate and maintain Swagger documentation.

Cloud & DevOps Experience:

Platform: In-depth knowledge of the Azure platform is required.
Containerization: Experience with Docker for creating and managing containerized applications.
Hands-on experience deploying microservices to Azure Container Apps.
Understanding of hosting frontend applications on Azure Static Web App.
Experience managing and interacting with Azure SQL Database.
Experience with NoSQL databases, specifically Cosmos DB.
Core Azure Services: Managing customer identity with Azure AD B2C, Using Application Insights for service monitoring, Experience with Azure API Management.

Preferred, Not Required Skills

Familiarity with our modern frontend stack is a strong plus. This includes: Core Technologies: React, Typescript, and Material UI. State Management & Data: Redux toolkit and Apollo Client for GraphQL.
Tooling: Experience with Vite as a build tool, Vitest for testing, and Zod for schema validation.
Navigation: Understanding of React Router.
Version Control: Proficiency with Git and GitHub.
Collaboration: Experience working with Jira and Confluence.
API Testing: Hands-on experience with Postman, particularly within a team workspace.
Development Environment: Experience with development tools like Eslint, Prettify (Prettier), and Husky is beneficial. While the choice of IDE is flexible, experience with
Visual Studio Code is preferred.

Job Responsibilities

Working in Scrum team and perform function of senior software developer doing software modules architecture, design, development, unit and integration testing and deployment.

Department/Project Description

Developing a cloud-based platform designed for managing latest generation of IoT devices.

The core part of the system provides a centralized location for remotely monitoring, upgrading, and configuring devices. It also offers an application marketplace, allowing users to deploy and customize applications for their devices.

At the moment it is extensively extending with services that deal with telemetry provided by the connected devices and services. These services are designed in two forms. First is the predefined set of data connectors and visualisation widgets, and the second is a framework that let customers to design own connectors and widgets.

Skill Category

.NET

Keyskills - Must Have

• .NET
• Azure
• GraphQL
• Entity Framework
• MS SQL Server

About the role
Our creative team produces high volume of performance creatives (video, static and animation) for several product teams and user acquisition, with experienced producers, established workflows and internal tooling already in place.
Production operations is the next area we're building out: a dedicated layer that owns how work comes in, how it's prioritized, how capacity is planned, and how we can increase the volume of production constantly.
This is an operations role: you'll manage a team of 10–15 AI creators and own the timely delivery of marketing creatives.

What you'll do
 

• Build and own a real capacity of the AI creative team model: what the team can produce, by type and complexity
• Own the path every project follows: brief, production, feedback, delivery - and make it work for every project
• Run intake and prioritization across product teams and UA; maintain one visible queue
• Research and remove what decreases capacity
• Recognize dependencies, risks and blockers early, and bring solutions with them
• Own the delivery data: volume, cycle time, on-time rate, planning accuracy, use it to forecast

What we're looking for
 

• Project or production management experience in a content or performance creative team - is a must; experience in a creative agency, production studio, in-house creative team - ok to have
• Experience in several creative production streams running at once, across multiple projects and stakeholders
• Experience in increasing marketing creatives delivery volumes or cutting cycle time
• Strong experience in managing strict deadlines, risk and resource management
• Autonomy and fast taking ownership over the processes
• Fluency with task trackers, dashboards and docs (Jira, Asana, Notion, Confluence, Airtable, Slack or similar)
• Professional English

Working with AI
We're an AI-first company. We expect you to use AI daily for planning, status prep, load analysis and risk spotting, and to automate your repetitive work.
Nice to have
Experience setting up production ops in a growing team. Creative templating or modular asset systems.


We offer

• A passionate, skilled team with zero bureaucracy — just results
• Competitive salary that lets you focus on your work and personal growth
• Professional development: access to courses, workshops, and a corporate library
• 20 days of paid vacation, health insurance, and regular sports activities
• A collaborative culture: team buildings and fun events inside and outside the office

About the role

We are looking for an experienced Affiliate Manager to join our growing AI-powered VPN startup. You will be responsible for building and scaling our affiliate program, developing long-term partnerships, and driving high-quality user acquisition.

Responsibilities

• Identify, recruit, and onboard new affiliate partners.
• Manage and grow relationships with existing affiliates.
• Negotiate commercial terms and partnership agreements.
• Monitor partner performance and optimize traffic quality.
• Analyze campaign performance and prepare regular reports.
• Collaborate with marketing and product teams to maximize partner results.
• Research new traffic sources and partnership opportunities.
• Ensure compliance with company policies and industry best practices.

Requirements

• At least 1 year of Affiliate Manager experience .
• Proven experience working with affiliate networks, publishers, and direct partners.
• Strong negotiation and communication skills.
• Analytical mindset with experience using tracking and reporting tools.
• Understanding of CPA, RevShare, Hybrid, CPC, and CPI models.
• Ability to work independently and take ownership of results.

Nice to have

• Experience in Privacy, Cybersecurity, SaaS, or Subscription products.
• Existing network of affiliate partners in the VPN niche.
• Experience working with mobile apps (iOS/Android).
• Knowledge of MMPs, attribution, and analytics platforms.

What we offer

• Competitive salary + performance-based bonuses.
• Opportunity to build an affiliate program from the ground up.
• Direct impact on product growth and business decisions.
• Fast-paced startup environment with minimal bureaucracy.
• Flexible working hours and remote-friendly culture.
• Professional growth alongside an experienced team.

About Digis

Digis is a European IT company with 230+ specialists delivering complex products for 70+ clients across the U.S., Europe, and Canada. We operate in a remote-first environment and focus on long-term collaboration, stable projects, and transparent processes.

About the Project

You will join a long-term UK-based healthtech project focused on remote patient monitoring and connected care.
The product helps improve healthcare services for patients and supports research and therapy development. The project is mature, stable, and continues to grow, with a strong engineering team and well-organized QA processes.

Requirements

• 5+ years of general experience in QA
• 2+ years of commercial experience in automation testing
• 1+ year of recent hands-on experience with JavaScript
• 1+ year of recent hands-on experience with WebDriverIO
• Upper-Intermediate+ English level

Responsibilities

• Develop and maintain automated tests using JavaScript and WebDriverIO
• Cover functional, regression, API, and end-to-end testing scenarios
• Analyze test results and report defects
• Contribute to improving test automation coverage and QA processes

Advantages

• Long-term healthtech project with meaningful product impact
• Stable and established business
• Strong and experienced QA/engineering team
• Focus on quality, automation, and clear processes

We Offer

• 20 paid vacation days per year
• 5 paid sick leaves
• Compensation for professional courses
• English learning support
• Work equipment
• Transparent communication and processes
• Opportunity to switch projects within Digis
• Legal and accounting support
• Corporate psychologist

Наш клієнт — міжнародна онлайн-гемблінгова компанія, що надає послуги ставок на спорт і казино з сильною присутністю в Латинській Америці. Їхня стратегія — це якісний, персоналізований ігровий досвід, що базується на сучасних технологіях та локалізованих сервісах. Компанія розробляє та запускає власні ігри для казино, а також керує власними платформами CRM, CS і бек-офісу.
 

Ідеально для тих, хто прагне:

• Розробляти та реалізовувати media buying стратегії у Facebook Ads та Google Ads (UAC) для залучення користувачів у мобільні застосунки з фокусом на CPA, ROAS, LTV та ROMI;
• Планувати, запускати та оптимізовувати performance-driven acquisition кампанії;
• Аналізувати результати кампаній та оптимізовувати ставки, аудиторії, плейсменти, креативи й бюджети для підвищення ефективності;
• Проводити A/B-тестування креативів, аудиторій, bidding strategies та структури кампаній для покращення performance-показників;
• Співпрацювати з Design та CRM командами для створення й оптимізації ефективних user acquisition funnels;
• Контролювати коректність conversion tracking, pixels та AppsFlyer attribution, а також оперативно вирішувати технічні питання, що можуть впливати на результати кампаній;
• Взаємодіяти з Analytics та Media Buying командами, ділитися інсайтами й покращувати cross-channel acquisition стратегії;
• Управляти рекламними бюджетами, аналізувати результати та готувати performance-звіти з практичними рекомендаціями для подальшого зростання.
   

Досвід, який стане твоєю перевагою:

• Від 1 року досвіду на позиції Media Buyer із фокусом на Facebook Ads та Google Ads (UAC);
• Практичний досвід залучення користувачів для мобільних продуктів на iOS, Android та PWA;
• Впевнене володіння Meta Ads Manager та Google Ads;
• Досвід оптимізації рекламних кампаній за такими метриками, як CPA, CPC, CPM, CTR, ROAS, LTV та ROMI;
• Практичний досвід управління та масштабування рекламних бюджетів;
• Досвід роботи з AppsFlyer, conversion tracking та attribution analysis;
• Розуміння методологій A/B-тестування та підходів до оптимізації performance marketing кампаній.
   

Ми цінуємо:

• Сильне аналітичне та стратегічне мислення, здатність працювати з даними й приймати рішення на основі performance-показників;
• Креативний підхід до вирішення задач, тестування гіпотез та оптимізації рекламних кампаній;
• Проактивність, самостійність і високий рівень відповідальності за результат;
• Сильні комунікативні навички та вміння ефективно працювати в команді;
• Здатність швидко адаптуватися та зберігати ефективність у динамічному, performance-driven середовищі;
• Відкритість до вивчення нових джерел трафіку, маркетингових інструментів і технологій.
   

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.
   

Долучайся — і нехай твоя історія зростання розпочнеться.
 

English version
 

Our client is an international online gaming company offering sports betting and casino services, with a significant presence across Latin America. Its strategic focus is on delivering a high-quality, personalized gaming experience by leveraging advanced technology and localized services tailored to players across different Latin American markets. The company also develops and launches its own Casino Games and operates proprietary CRM, Customer Support, and Back-office platforms.
 

Perfect for those who aim to:

• Develop and execute media buying strategies across Facebook Ads and Google Ads (UAC) to drive mobile app user acquisition while achieving CPA, ROAS, LTV, and ROMI targets;
• Plan, launch, and optimize performance-driven acquisition campaigns;
• Analyze campaign performance and optimize bids, audiences, placements, creatives, and budgets to maximize efficiency;
• Conduct A/B testing of creatives, audiences, bidding strategies, and campaign structures to continuously improve performance;
• Collaborate with Design and CRM teams to build and optimize high-converting user acquisition funnels;
• Monitor conversion tracking, pixels, and AppsFlyer attribution, while resolving technical issues that may impact campaign performance;
• Work closely with Analytics and Media Buying teams to share insights and strengthen cross-channel acquisition strategies;
• Manage advertising budgets and prepare performance reports with actionable recommendations for further growth.
   

Experience you’ll need to bring:

• 1+ year of experience as a Media Buyer specializing in Facebook Ads and Google Ads (UAC);
• Hands-on experience acquiring users for mobile products across iOS, Android, and PWA;
• Strong practical expertise in Meta Ads Manager and Google Ads;
• Experience optimizing campaigns based on CPA, CPC, CPM, CTR, ROAS, LTV, and ROMI;
• Proven experience managing, optimizing, and scaling advertising budgets;
• Experience with AppsFlyer, conversion tracking, and attribution analysis;
• Good understanding of A/B testing methodologies and performance marketing optimization techniques.
   

It’s a perfect match if you have those personal features:

• Strong analytical and strategic thinking, with the ability to turn performance data into actionable decisions;
• Creative approach to problem-solving, hypothesis testing, and campaign optimization;
• Proactive mindset, independence, and a strong sense of ownership over results;
• Excellent communication and collaboration skills;
• Ability to adapt quickly and perform effectively in a fast-paced, performance-driven environment;
• Curiosity and openness to exploring new traffic sources, marketing tools, and technologies.
   

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for gym, dental care, psychological support, etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

VIP Account Manager | iGaming

We are looking for a VIP Account Manager to join our growing iGaming team. You will build strong relationships with high-value players, drive retention, and create personalized experiences for VIP clients.

Key Responsibilities:
• Communicate with VIP players via messengers and outbound calls
• Analyze player behavior and needs
• Create personalized bonuses, offers, and promotions
• Work on VIP retention and reactivation
• Track offers and maintain accurate records in Excel / Google Sheets
• Collaborate with CRM, Payments, Risk, and Marketing teams
• Suggest ideas to improve the VIP strategy and player experience

Requirements:
• 3+ months of experience in iGaming, VIP, or Retention
• Experience communicating with players via chat and calls
• Understanding of VIP bonuses, retention, and promotional mechanics
• Confident with Excel / Google Sheets
• English - С1
• Strong communication and analytical skills
• Customer-oriented and proactive approach

We offer:
• Opportunity to work with a growing international iGaming product
• Freedom to develop creative VIP and retention campaigns
• No micromanagement as long as KPIs and bonus budgets are met
• Professional and career growth opportunities

We are looking for a hands-on Senior Computer Vision Engineer to join a long-term product engineering team. The client builds hardware and software platforms for real-world outdoor mapping, inventory, and environmental analysis. This is not a standard image classification task on clean laboratory datasets. Our models process visual and sensor data captured on the go in dynamic, unpredictable outdoor environments (varying lighting, motion blur, complex natural backgrounds, changing distances). Your main focus won't be just reading R&D papers, but diagnosing where existing models fail, running experiments, and turning those experiments into robust production improvements.

Key Responsibilities:

• Analyze, improve, and optimize production CV models for object detection, segmentation, and depth analysis.
• Diagnose model errors.
• Build evaluation and experimentation pipelines for real-world, noisy data.
• Work with data captured from moving camera systems / wearables.
• Optimize inference pipelines for production integration.
   

Requirements:

• 3+ years of commercial experience in Computer Vision & ML (Python, PyTorch).
• Proven experience taking CV models into production.
• Strong expertise in Object Detection, Instance/Semantic Segmentation, or Depth Estimation.
• Solid understanding of training pipelines, dataset quality, data augmentation, and inference optimization.

• Ability to work independently on applied ML problems.

  
   

Nice to Have:

• 3D & Spatial CV: Monocular/stereo depth estimation, RGB-D, Point Clouds, Camera Geometry.

• Sensor & Navigation: SLAM, Visual-Inertial Odometry (VIO), Sensor Fusion, LiDAR.

   

• We offer:
• Flexible working schedule
• Fully remote work
• Compensation for medical, educational and sports activities
• Professional growth opportunities
• Internal knowledge-sharing talks
• Awesome team events and activities
• Paid vacation and sick leave
   

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We’re looking for a strong VIP Support Team Lead with solid experience in iGaming, Betting, or FinTech who can lead and develop a high-performing VIP Support team while maintaining a premium level of service. The ideal candidate has a deep understanding of VIP support, bonus and retention mechanics, and key service metrics, combined with strong communication and people-management skills. You should be confident handling complex escalations, coaching agents, maintaining high Tone of Voice standards, and working closely with VIP, Risk, Payments, WFM, and QA teams. We’re looking for someone with strong ownership, emotional intelligence, discretion, attention to detail, and the ability to stay calm and make sound decisions in high-stakes situations

HOW YOU WILL MAKE AN IMPACT

1. Team Leadership & Mentorship

• Lead, mentor, and support a team of VIP Support Agents to maintain premium service quality.
• Conduct regular 1-on-1s, deliver constructive feedback, and facilitate agent development.
• Keep the team motivated and aligned on high-touch communication standards.

2. VIP Department & Bonus Alignment

• Work in close sync with VIP Account Managers on personalized bonus offers, exclusive promos, and player retention triggers.
• Maintain a thorough understanding of the VIP bonus policy to guide agents on manual bonus approvals, wagering conditions, and custom compensations.

3. Shift & Operational Planning

• Collaborate in tandem with the Workforce (WFM) Manager to plan, oversee, and optimize 24/7 shift coverage, handovers, and real-time queue flow.
• Act as a senior escalation point for complex player issues, coordinating with Risk, Payment, and VIP teams for rapid resolution.

4. Quality & Tone of Voice

• Audit team interactions to ensure compliance with VIP Tone of Voice, discretion, and problem-solving accuracy.
• Identify performance gaps and conduct targeted coaching sessions alongside the Quality Assurance (QC) team.

5. Documentation & Insights

• Keep internal VIP SOPs, escalation flows, and bonus matrices up to date.
• Track team metrics (SLA, CSAT, FCR), analyze recurring payment/tech blockers, and report actionable insights to upper management.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Customer/VIP Support (iGaming, Betting, or FinTech), with at least 1 year in a Team Lead or Senior role
• Proven people-management skills: ability to lead, mentor, and foster a strong culture within a high-touch support environment.
• Strong written and verbal *communication skills (B2+ / C1)*with an understanding of personalized, tone-of-voice-driven service.
• Solid understanding of VIP service metrics (SLA, CSAT, FCR) and data-driven quality improvement.
• Deep understanding of Gaming bonus structures, retention mechanics, and custom promo policies for high-value players.
• High ownership, discretion, emotional intelligence, and ability to handle high-stakes escalations smoothly.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

About the Company

BotsCrew is a service company that helps international businesses design and build custom AI solutions, automation tools, chatbots, and digital products. We work with clients from discovery and strategy through delivery, iteration, and long-term account growth.

Our projects are rarely “one-size-fits-all.” We build custom solutions around each client’s business processes, data, systems, goals, and constraints. That is why we are looking for someone who can combine client ownership, product thinking, business analysis, and commercial awareness.

About the Role

As a Trainee/Junior Project Manager at BotsCrew, you'll start your PM career alongside experienced managers, working on real international client projects from day one. This is an entry-level role — prior commercial experience is not required. What matters most to us is strong communication, a genuine drive to grow, and a fit with our values.

We invest heavily in developing our juniors, so we're looking for someone ready for a long-term journey with us. BotsCrew is an AI company, and that extends to how we work — you'll be expected to bring AI tools into your daily workflow and keep exploring how they reshape the PM role.

     Requirements:
Must Have

• English B2+ (C1 preferred) — client communication is at the core of this role
• Strong soft skills: you hold a conversation with ease and express your thoughts clearly — neither one-word answers nor endless detail
• A completed Project Management course/certification
• Openness to AI: you already experiment with AI tools in your studies or pet projects, or have a concrete plan for how you want to master them
• Structure and self-organization — you manage your own to-do list and never let things slip
• A learning mindset: specific development sources (courses, books, professional channels) and a clear growth plan
• Alignment with our values and easy, comfortable communication

Nice to Have

• Hands-on experience with Jira / Trello / Notion / Confluence (even at a pet-project or university level)
• Familiarity with core project documentation
• Any PM or AI course certifications
• A point of view on how the PM role evolves alongside AI
  
  Responsibilities:
• Support the delivery of client projects
• Communicate with international clients in English
• Work with project documentation and keep it accurate and up to date
• Track tasks, statuses, and deadlines in project management tools
• Assist with coordination, reporting, and day-to-day project operations
  
  We Offer:
• 20 working days of paid vacation plus 5 days of paid sickness
• Flexible work schedule & comfortable remote work conditions
• Competitive salary
• Access to Regus coworking spaces when needed
• FOP (private entrepreneur) accounting and support services
• PDP creation and guidance from our mentors
• A talented team and a culture that blends innovation, speed, and real business impact

Project Description

Due to intensive growth, GlobalLogic Automotive department is glad to invite a Automotive C/C++ Embedded Engineer to become part of the GlobalLogic Automotive team.

We are looking for a professional Senior C/C++ Embedded Engineer with experience on full software development life cycle.

Our customer is an international company, one of the largest Tier 1 vendors in the automotive industry. The Company is cooperating with the world’s biggest car manufacturers, providing them with high-quality, cutting-edge, and comprehensive automotive computing platforms.

Job Description

• BS/MS degree in Computer Science, Electrical Engineering
• Strong experience in C/C++ within development for Automotive Embedded systems, with ability to develop automotive SoC platform foundation software
• Deep understanding of SDV Architecture, Zonal Networks, High-Performance Central Compute modules, Automated Driving, AI, Machine Learning, Perception modules, connected mobility and OTA updates
• Technical experience with
     o SoC Architecture: Qualcomm SA8xxx, Renesas RCAR, Nvidia Orin, TI.
     o Communication Protocols: PCIe, SPI, UART, XCP, CAN, Ethernet, USB.
     o Memory Management: UFS, DDR, Flash ROM, MMU.
     o SoC related: Inter Core Communication, Tensor Processing, Servers, Accelerators, POSIX OS, QNX, RTOS, middleware, hypervisor and       container engines.
• Strong understanding if ADAS related fetures including:
     o Image processing, Image transfer, Video Input and Video output handling in SoCs.
     o Sensors such as Cameras, RADAR, LIDAR and Ultrasonic sensors.
• Understanding of Clasic and Adaptive AUTOSAR software architecture and good experience of Continuous Integration and Continuous Delivery.
• Strong undestanding of CPU/GPU architectured, data structures, OS internals, multi-threading, inter-process communication, memory management techniques
• Extensive hands-on experiecnte in BSP porting and devide driver internals
• Strong analytical and problem solving skills
• Strong communication skills (English) and teamwork attitude

Nice to have:

- NVIDIA Drive OS experience and Hypervisor cvirtual platforms
- V-models, ASPICE, MISRA, ISO26262, Cybersecurity and Agile framework
- familiar with crypto algorithms and cryptographic authentication method
- ability to read schematics, electrical blcok diagrams and IC datasheets

Job Responsibilities

• Develop automotive SoC platform foundation software.
• Contribute significantly to the architectural design and evolution of embedded software platforms.
• Deconstruct and simplify complex build systems, including Make and CMake, to improve development efficiency.
• Drive the integration and testing of software modules on embedded Linux platforms.
• Ensure adherence to industry standards and best practices for embedded software development, particularly for safety-critical devices.
• Conduct thorough code reviews, offering constructive feedback to maintain high code quality and consistency.
• Troubleshoot and resolve complex technical issues related to embedded software, hardware interaction, and system performance.
• Collaborate with Client to define requirements, evaluate technical feasibility, and deliver innovative solutions.
• Maintain comprehensive technical documentation for software designs, implementations, and testing procedures.