Jobs at Djinni

Impressit is looking for a Senior Visualization Engineer / Data Analyst to join a cross-functional Data & Analytics team. This role focuses on building scalable BI products, semantic data models, and high-quality Power BI dashboards that support data-driven decision-making across energy trading portfolios. You will work closely with data engineers, product managers, and business stakeholders to transform complex datasets into intuitive and performant visual analytics solutions. This is a long-term engagement with enterprise-scale analytics platforms, modern BI practices, and international stakeholders.

Important: Must be located in Spain / Portugal.
 

What do we expect?

— 10–12 years of commercial experience in Data Analytics, Business Intelligence, or Data Visualization
— Strong expertise in Power BI, including Advanced DAX, Power Query, semantic modeling, security configuration, and deployment in Power BI Service
— Solid experience with SQL, including query design, optimization, and diagnostics across large datasets
— Strong understanding of dimensional data modeling (star and snowflake schemas, conformed dimensions, calculation groups)
— Deep knowledge of data visualization best practices, information design, accessibility, and storytelling with data
— Experience building enterprise-grade BI solutions and reusable datasets
— Hands-on experience with data governance and BI DevOps practices (workspace strategy, dataset certification, version control such as Git, CI/CD pipelines)
— Experience working in Agile teams and collaborating with cross-functional stakeholders
— Strong communication skills with the ability to translate technical concepts into business insights

What will you do?

— Lead end-to-end development of BI products, including requirements discovery, wireframing, modeling, development, testing, and deployment in Power BI Service
— Design and build robust semantic models and reusable datasets optimized for performance and scalability
— Develop interactive dashboards and decision-support analytics products
— Apply visualization best practices to communicate insights clearly and effectively
— Optimize DAX calculations, SQL queries, and data models for high performance and scalability
— Implement data quality checks, lineage tracking, and security controls such as row-level and column-level security
— Collaborate with data engineers, product teams, and business stakeholders throughout the product lifecycle
— Support UAT processes, feedback loops, and continuous improvement of analytics products
— Contribute to BI standards, templates, and development best practices across the team

As a plus:

— Experience working with energy trading, commodities, or financial trading data
— Understanding of trading concepts such as P&L drivers, exposure, positions, and risk metrics
— Experience with Azure data ecosystem, including Databricks, Azure Data Factory, or Microsoft Fabric
— Basic knowledge of Python for data preparation or analysis
— Experience with data cataloging and dataset reuse strategies

This position requires availability during US business hours - 9am to 6pm Eastern Time

About

EdSpan is an innovative EdTech company dedicated to creating cutting-edge learning experiences that empower the next generation of students. Our collaboration with a US-based private school network helps us better understand user needs while expanding our B2C and B2B products to a broader audience. Our current focus includes an AI-guided tutoring experiences, a peer-to-peer tutoring platform, and a custom learning management system.

We operate within a framework of clearly defined processes supported by automation for routine tasks, and open, productive collaboration across the team. Our workflows are based on Agile principles, with daily stand-ups, bi-weekly sprints, and other key Scrum practices. At the same time, we keep meetings to a minimum to ensure everyone can stay focused on delivering high-quality results and continuing to grow professionally.

Requirements

• 4+ years of experience as DevOps Engineer with production-grade systems;
• Strong understanding of networking fundamentals and proficiency in Python;
• Very good knowledge of Amazon Web Services (our primary cloud provider);
• HashiCorp Terraform & Vault knowledge;
• Experience with CircleCI or similar system;
• Solid skills in Linux administration;
• Team spirit and strong communication skills;

• Intermediate level of English (B1) or above;

   

Would be a plus

• Experience with Data pipelines, Machine Learning models and MLOps;
• Familiarity with other cloud providers (for example, GCP, DigitalOcean, Azure, Vultr);

• Understanding of monitoring principles and experience in using application & infrastructure monitoring tools;

   

What will you do

• Improve and automate infrastructure for the existing and new projects;
• Configure and fine-tune CI and CD pipelines;
• Assist in project infrastructure planning;
• Assist engineers with infrastructure - managing access, tracing issues, and other;
• Assist contractors with account setup and onboarding to internal systems and tools;

!!! This position requires availability during US business hours - 9am to 6pm Eastern Time

On behalf of our Client from Japan, Mobilunity is looking for a Senior Scala Developer for a long-term engagement.

🐳About project:🐳

Our client is a fast-growing fintech company based in Tokyo. The company offers its real-time monthly consolidated credit service all across Japan. Our client started Japan’s first instant post-pay credit service for e-commerce customers in October 2014. The main product is an online payment platform which requires no pre-registration or credit card to use; via this service the customers can purchase products online using only a mobile phone number and email address and settle a single monthly bill for all their purchases, either at a convenience store, by bank transfer or auto debit. Customers can use credit funds during a month and then return the balance to zero without paying credit interests.
This service also supports multi-pay installments and subscriptions. There are currently over 4 million accounts in use. This service got the largest investment to date in the Japanese financial tech industry, including PayPal Ventures investment.

🐳Technical stack on the project:🐳

Back-end: Scala, Cats/Cats-effect

Apache Cassandra, Apache Kafka

ElasticSearch

Infrastructure: AWS, Cloudformation, ECS, Fargate

Hexagonal architecture

Web front-end: React, Redux, Webpack (SPA)

Mobile: React Native

🐳Key Role and Responsibilities🐳

You will be responsible for developing and scaling our payments platform while meeting the highest standards in terms of security, maintainability and resilience to failure. You will meet regularly with the product team to align software delivery with business goals. With the help of your team members, you will come up with software design tradeoffs and communicate them clearly to other engineers as well as product team members to implement mutually agreed-upon solutions. You will also have the opportunity to work cross functionally in feature teams to deliver product features and services. In addition to regular deliverables expected of the engineering team, you are expected to follow and stay current with industry best practices such as writing automated tests and taking part in regular code reviews to ensure quality code at its highest possible standards.

🐳Required Skills to have:🐳
 

• Knowledge of one or more high-level statically-typed languages, plus an interest in Functional Programming
• Knowledge of Git
• Quality code and testing: Legibly-written code that is easily understood by others
• Approaches debugging with a systematic approach
• Understands automated testing with a curiosity to suggest performance improvements
• Ability to understand code independently and make intelligent inferences to code in the broader context
• Understanding of software architecture and design with the ability to align the overall service architecture
• Basic understanding of security measures and how they may implicate the wider system
• Comfortable with knowledge sharing, working on a team and building relationships
• Shows interest in the organization's engineering strategy, product development strategy and how that aligns to the overall business strategy
• Ability to define task outlines and deliverables
• Demonstrates a sense of urgency when required
• Ability to manage some ambiguity and exercises good judgment when needed
• Ability to give and receive constructive feedback tactfully upstream and downstream
• Entrepreneurial spirit and eager to learn how to grow the business!
   

🐳Good to have:🐳
 

• Preferably relevant experience in technologies and concepts that we use: Scala, Cassandra, Kafka, Postgres, Functional Programming, REST API, microservices architecture, JSON, Avro, CI/CD, AWS, Fargate, Terraform, Git, Data streaming, ElasticSearch, Redis, Event Sourcing, unit/functional testing, cats, cats-effect, tagless final, CQRS, event sourcing.
• Understands cross-team interdependencies and work streams
• Ability to envision delivery roadmap and articulates this clearly for others to follow
• Builds relationships with stakeholders throughout the organization
• Understands product opportunities, differentiators and competition
• Knowledge of cloud computing platforms such as AWS
• Experience building distributed systems
• Experience working on a payment platform or other fintech field
  🐳Come on board, and let’s grow together!🐳

Our client, a high-tech defense company at the forefront of innovation, is looking for a Key Account Manager. 

This role is a unique opportunity to join a team working on projects of strategic importance for the country’s defense. As a Key Account Manager, you will be responsible for building and developing cooperation strategies with key customers worldwide. 

The ideal candidate is someone with strategic thinking, strong partnership‑building skills, and a passion for driving innovation in a dynamic environment. 

Responsibilities: 

• Manage and develop long-term relationships with international key accounts; 
• Lead contract negotiations and successfully close commercial agreements; 
• Develop and implement account strategies to achieve revenue and margin targets; 
• Coordinate with internal teams (Sales, Marketing, Operations, Finance, etc.) to ensure seamless project execution; 
• Proactively resolve client issues and manage conflict situations; 
• Conduct business reviews and strategic planning sessions with clients. 

Skills Requirements: 

• 2+ years of experience as a Key Account Manager / Account Manager / Business Development Manager; 
• Proven experience working with international clients (EU / US or other global markets); 
• B2/C1 level of English (both written and spoken); 
• Strong negotiation skills and experience in closing contracts with foreign partners; 
• Solid understanding of B2B sales processes and full client lifecycle management; 
• Excellent communication, presentation, and relationship-building skills. 

The Company Offers: 

• Official employment with a competitive salary and clear, transparent cooperation terms; 
• Paid vacation (24 calendar days per year) and paid sick leave; 
• Support for your professional development — the company is actively growing, and you will have the opportunity to grow with it; 
• Military reservation; 
• A team of like-minded professionals working toward a common goal. 

Project Description

Our customer is the top Tier-1 company in the automotive world.

The company is cooperating with one of the biggest car manufacturers to develop infotainment systems for a wide variety of car lines.

The team at GlobalLogic is responsible for maintaining and updating customer products after SOP.
Maintenance includes AOSP, Yocto Linux, and Linux Kernel parts and customer-specific features, bug-fixing, system integration, and validation.

SW Platform: Android 13/14/15, Yocto Linux, Linux Kernel 5.14/5.15
HW platform: Qualcomm 8155, SA8195-AA, 8150

Job Description

REQUIRED
Hybrid work model. We expect you to work from office 1-2 days per week.

• 0.5+ years of experience in software development
• Good knowledge of C
• Good knowledge of basic data structures and algorithms
• Experience with Unix/Linux usage (CLI)
• English - writing/speaking

PREFERRED

• Experience in Embedded Systems development
• Experience in Linux System and Kernel space development
• Experience in the development of Android-based systems
• Knowledge of version control systems (GIT) and build tools (Make)
•  

Job Responsibilities

• Participate in a vendor-specific HW platform bring-up
• Contribute to the development and debugging of the Kernel-related issues
• Contribute to the BSP development
• Contribute to the migration to the new kernel versions
• Contribute to the performance analysis and optimization of the existing system
• Contribute to the updating, maintaining, and bug-fixing of the Android-specific features on the OS level
• Porting customer-specific features to the newest Android versions
• Contribute to the HAL development

Project Description

Cambium Networks is a dynamic, growth-oriented company serving an exponentially growing industry.
Cambium Networks provides professional grade fixed wireless broadband and microwave solutions for customers around the world. Solutions are deployed in thousands of networks in over 153 countries, with our innovative technologies providing reliable, secure, cost-effective connectivity that’s easy to deploy and proven to deliver outstanding metrics.
Cambium Networks has few development centers: Rolling Meadows, IL, USA and Ashburton, Devon, UK.

Job Description

REQUIRED:

• BS/MS degree in computer science

• Programming experience in C

• Experience with Linux

• Basic understanding of embedded software

• Pre-Intermediate level of English

PREFERED:

• Experience or theoretical knowledge in Networking domain

• Experience or theoretical knowledge in Linux Kernel development

• Experience or theoretical knowledge in Telecom-Wireless (e.g. WiFi, WiMAX, LTE) domain

* Experience or theoretical knowledge in Telecom-Wired (e.g. Ethernet, GPON) domain

Job Responsibilities

• Developing and testing new features for GPON products
• Analyzing and resolving bugs

Infomir is an international group of companies specialising in the production of industrial and consumer electronics. We develop and manufacture high-tech solutions for Internet TV, smart lighting, measuring equipment, and industrial 3D printing. With its main production facility in Ukraine and offices and distribution centres in the UAE, Germany, Switzerland, the USA, Romania, and Estonia, Infomir provides efficient logistics worldwide.

Behind the company’s success and ambitions is a strong team of professionals. Today, Infomir employs more than 300 people, and the company continues to scale up by attracting talented specialists and investing in the latest technologies.

We are currently looking for a Embedded С/С++ developer (Middle) whose main responsibilities will include: 

Responsibilities:

• Development of low-level and embedded software in C/C++ for microcontroller-based systems.
• Design and implementation of software architecture for embedded modules from scratch or as part of product improvement.
• Development of auxiliary software for production, testing, diagnostics, and internal tooling.
• Implementation and adaptation of communication protocols for embedded systems.
• Analysis of technical documentation, standards, and hardware specifications.

• Participation in system-level design of hardware-software solutions.Support and improvement of existing firmware and tools.

   

Requirements:

• Strong knowledge of C/C++ with a focus on embedded and low-level development.
• Practical experience in firmware development for embedded systems.
• Experience working with different microcontrollers (e.g. STM32 or similar).
• Ability to analyze requirements and design technical solutions, not just implement predefined tasks.
• Experience with communication protocols (Bluetooth, LoRaWAN, NB-IoT, or similar).

• Experience in network and multithreaded programming.

   

Nice to have:

• Experience with CMake, Ninja.
• Background in R&D environments or product development from early stages.

• Experience working with custom hardware or prototypes.

   

We offer:

• Work in an internationally growing company.
• A comfortable office in Odessa, equipped with a shelter.
• Official employment with stable pay and all the guarantees of a Dija.City resident.
• Hybrid work schedule.
• English language courses.
• Professional team.

• Training in the corporate table tennis team.

   

If you meet these criteria and would like to join our team, please send us your CV.

We are looking for an Embedded Engineer to join a Miltech / Defence project focused on building next-generation radio communication systems for UAVs.

You will work alongside an experienced team of engineers developing high-performance embedded solutions from the ground up. The role involves designing real-time software, integrating it with hardware platforms, and ensuring reliable communication systems used in demanding environments.

Responsibilities

• Design and develop software for high-performance, real-time embedded systems
• Implement new functionality and enhance existing system capabilities
• Optimize embedded solutions for efficiency, stability, and reliability
• Integrate embedded software with target hardware platforms
• Collaborate closely with hardware and software engineering teams to deliver complete system solutions
• Troubleshoot and debug complex technical issues

Requirements and qualifications

• Bachelor’s degree in Electronics, Computer Science, or a related field
• 5+ years of experience as an Application or Software Engineer (or similar role)
• Strong C/C++ programming skills
• Hands-on experience developing software for bare-metal environments
• Solid understanding of modern microcontroller architectures and peripherals
• Practical experience working with SPI, I2C, and UART interfaces
• Strong debugging and troubleshooting skills
• Basic knowledge of electronics and ability to read circuit schematics
• English level B1 or higher

Nice to have

• Experience with cryptography and cybersecurity concepts
• Knowledge of network communication protocols (TCP/IP, UDP, RTP)
• Basic understanding of RF circuit design principles
• Familiarity with ARM assembly programming

What we offer

• Official employment according to Ukrainian labor law
• Military service deferment
• Modern working equipment (MacBook or other preferred hardware)
• Regular performance reviews supporting professional growth
• 24 working days of paid vacation annually
• Paid sick leave
• English language classes
• Compensation for educational and training programs
• Team buildings and corporate events in a friendly and collaborative environment

Why join us

This role offers a unique opportunity to work in a high-tech defence environment and develop innovative embedded solutions that shape the future of UAV communication systems.

Interested in learning more? Apply now - we’d love to connect and discuss the next steps.

We are the creators of a new fintech era!
Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,200 professionals united by a shared vision of shaping the Web3 future.
We are building our own blockchain ecosystem, ensuring maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT, and VISA.

The future of Web3 starts with you — join us as an Financial manager!

Requirements

— Bachelor's degree in Finance, Accounting, Economics, or a related field (Master's preferred).
— Strong knowledge of accounting principles, financial regulations, and financial reporting.
— Proficiency in financial software and Microsoft Excel.
— Excellent analytical, problem-solving, and communication skills.
— Previous experience in financial management or accounting roles.
— Strong interpersonal skills to work with cross-functional teams.

Responsibilities

— Develop and manage financial budgets and forecasts.
— Prepare and present monthly financial reports, including profit and loss statements.
— Identify areas for cost optimization and efficiency improvements
— Collaborate with department heads to create budgets and financial plans.
— Analyze financial data to provide insights and support decision-making for senior leadership.

Work conditions

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 22 business days of paid leave.
— Additional days off for national holidays.
— Health insurance.

Code&Care — is a successful full-stack development company, which provides clients with high-quality development assistance worldwide.

Now our team has a position for .NET Developer.

Requirements:

• Strong expertise in the .NET Framework (pre-.NET Core versions)
• Proficiency in Visual Basic .NET (VB.NET) for legacy codebases
• Experience with Windows Forms (WinForms) and/or WPF for UI development
• Familiarity with object-oriented design principles and patterns
• Solid debugging and problem-solving skills

• Upper Intermediate level of English
• Ability to work independently and as part of a cross-functional team

What the company offers:

• Constant and interesting work with foreign clients
• Flexible working hours
• 50% cost compensation of sports, English lessons
• Annual paid 30 days vacation and paid sick days
• Medical insurance policy

Responsibilities:

• Altering and improving ongoing projects
• New products development
• Code documentation

Requirements:

- Master degree – preferable in computer science

- 2 years of practical experience in implementing process improvements and automation

- Experience in project management

- Ability to perform technical analysis, methodical approach to problem-solving

- Experience and knowledge of one of RPA platform (e.g. Automation Anywhere, UiPath, G1ant, BluePrism)

- Basic knowledge of SQL, VBA, REST, Python, GIT commands

- Knowledge of functioning of department such us HR, sales, purchase, finance

- Good working organization and independence in action

- English language proficiency – B2 level

Nice to have - knowledge of one of Low-Code platforms (e.g. Webcon, JobRouter, nAxiom)

Responsibilities:

- Programming bots using the G1ant platform

- Ability to work according to project documentation (PDD/TDD) using best practices

- Creating independent, fully testable components

- Integration of bots with various system such as ERP/CRM, web applications, databases, MS Office

- Implementation of exceptions and error handling mechanisms to ensure the stability of bots operation

- Improving, maintaining and monitoring existing applications and other digital solutions related to automation

- Implementing changes to existing solutions in accordance with requirements

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

The future of Web3 starts with you: join us as a Middle/Senior DevOps / SRE Engineer!

Requirements

— 4+ years of hands-on experience as a DevOps / SRE and deep expertise in the following technologies:
— Linux: Advanced administration and OS-level tuning.
— Containerization: Deep-dive knowledge of Docker and/or Kubernetes.
— IaC: Proven experience with Ansible, Terraform, Helm.
— Network: Solid networking skills on Linux, including VPN solutions, Proxies, and Web servers.
— Monitoring: Practical experience with the Prometheus Stack and Grafana.
— Scripting: Proven track record writing scripts in Bash, Python (Golang is a nice-to-have/big plus).
— CI/CD: Strong grasp of core CI/CD tools and experience with secret management using Vault
— Security: Understanding of DevSecOps principles and hands-on experience configuring security policies in Kubernetes.
 

Responsibilities

— Hybrid Infrastructure: Get your hands dirty with both cloud providers and bare-metal servers. This includes administering Linux servers (Ubuntu, CentOS, RHEL), incident resolution, and troubleshooting.
— Infrastructure as Code (IaC): Automating deployment and configuration using Ansible, Helm, and Terraform.
— CI/CD: Building and maintaining rock-solid CI/CD pipelines (GitLab CI, Jenkins, ArgoCD).
— Monitoring & Observability: Setting up and optimizing comprehensive monitoring and logging stacks (Prometheus, VictoriaMetrics, GrafanaLabs stack, ELK stack).
— High Availability & DRP: Designing and implementing architecture that adheres to principles of High Availability (HA), scalability, and Disaster Recovery Planning (DRP).
 

Would be a plus

— Linux: Deep-dive into kernel-level optimization, from syscalls to network card tuning.
— Experience operating High Availability / Low Latency solutions.
— Background in building and operating Big Data and Data Analytics platforms.
— Understanding of business processes in the FinTech/Banking/Crypto sector.
— Proven track record as an SRE.
— DevSecOps: Vulnerability detection, enforcing security best practices (Zero Trust, RBAC, secure code delivery), and experience with scanning tools (Trivy or Snyk).
 

Work conditions

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.

Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.

Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.

Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.

Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.

Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 22 business days of paid leave.
— Health Insurance.
— Additional days off for national holidays.

We are looking for an Autonomous Systems/Embedded Software Engineer to join a technology company specializing in navigation hardware for aerial vehicles.

The company fosters a fast-paced startup culture with direct communication, a flat hierarchy, and minimal bureaucracy. You will work with people who value the Growth Mindset, embrace challenges, aren’t afraid to learn from mistakes, and focus on finding solutions rather than pointing fingers.

The company actively integrates automation and AI technologies into all company processes to be 10x more efficient, reduce routines, and free up time for creative jobs.

Key responsibilities:

• Lead software R&D and integration of hardware components designed for UAV platforms.
• Move products from the early concept phase to manufacturing, delivery, support, and maintenance.
• Design and build system architecture — from application to infrastructure, prioritizing security and execution speed.
• Write clean, modular, and secure code, providing proper documentation when necessary.
• Drive reliable software delivery through automated testing and deployment pipelines.
• Developing software and hardware in the loop simulations for testing the algorithms before performing actual flights.
• Perform outdoor field tests.
• Work closely with hardware and machine learning teams to ensure real-time data processing.
• Enhance your capabilities with LLM assistants and other automations to multiply your efficiency.

Required skills:

• Continuous learning and a growth mindset.
• Self-agency in conducting research and solving problems.
• Track record of successfully developed products.
• Minimum of 3 years of commercial experience in software development. A combination of low-level programming (C, C++) and high-level programming (Python, Java, JavaScript).
• Fluency with Linux, Docker, and Bash.
• Experience in signal processing.

Preferred qualifications:

• Experience with embedded systems programming and RTOS.
• Programming experience for Ardupilot.
• Experience with MAVLink protocol.
• Data and communication encryption concepts.
• Experience with reliable development tools: static code analyzers, profilers, unit testing, continuous integration/deployment pipelines, version control systems..
• Experience with AWS tools (or other cloud service providers).
• Experience with UAVs, robotics, and RC piloting.

Key measures of success:

• Quality assurance of produced systems and the number of hardware issues in operation
• Accountable roadmap delivery
• Autonomy during task implementation
• Clear documentation

Note! When possible, add a portfolio with your application — include any shareable code examples, app interfaces, product photos, technical docs, system diagrams, or demo videos that show off your skills.

We are seeking a Sales Manager with a strong sales-driven mindset and the ability to operate effectively across large and diverse client bases. This role requires agility in switching between priorities, handling multiple tasks simultaneously, and driving engagement without reliance on a fixed portfolio of customers. The successful candidate will excel at creating strong client attachment to the product itself, applying a results-oriented approach, and consistently delivering growth through proactive outreach, persuasive communication, and relentless focus on targets.

HOW YOU WILL MAKE AN IMPACT

• Client Outreach: Conduct outbound calls to the existing database with the goal of reactivation, upselling, and strengthening relationships.
• Bonus Sales: Actively promote and sell personalized bonus packages and promotions, ensuring offers align with customers' preferences and behavior.
• Performance Analysis: Monitor customers’ activity, analyze key sales and engagement metrics, and prepare reports to optimize strategies.
• Revenue Growth: Drive sales growth and increase clients’ retention through effective sales tactics and personalized communication.
• Collaboration: Work closely with a VIP team to coordinate campaigns and maximize conversion rates.
• Customer Focus: Ensure every interaction delivers a professional experience that builds trust and loyalty.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience in B2C sales or account management (Call center or entertainment industry preferred).
• Strong persuasive communication and negotiation skills.
• Analytical mindset with ability to work with numbers, KPIs, and sales metrics.
• Target-driven, self-motivated, and able to work under pressure.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)
  👉 Send your resume immediately!

We’re looking for an exceptional leader to build and lead our customer contact center, delivering world-class service and support to our players across casino and sportsbook verticals.

HOW YOU WILL MAKE AN IMPACT:

• Build the call center function from scratch, including structure, processes, service standards, KPIs, and tools.
• Hire, train, and motivate a high-performing team of agents and supervisors, fostering a culture of excellence and customer focus.
• Ensure regular player support via calls/sms.
• Implement quality assurance systems, communication scripts, and SLA standards to maintain outstanding customer satisfaction levels.
• Analyze key performance metrics (AHT, FCR, CSAT, SLA, etc.) and drive continuous improvement based on data insights.
• Collaborate closely with CRM, Product, VIP, and Payments teams to resolve escalations quickly and provide seamless player experiences.
• Optimize processes, automation, and workload distribution to scale operations efficiently as the business grows.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience managing a call center in iGaming, fintech, e-commerce, or a related industry.
• Proven experience building and scaling customer support teams from the ground up.
• Strong leadership skills with the ability to inspire and develop high-performing teams.
• Data-driven mindset with solid understanding of reporting tools and performance KPIs.
• Excellent communication and conflict-resolution abilities.
• English level B2-С1+ (spoken and written).

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.
  👉 Send your resume immediately!