Jobs at Djinni

• 50+ млн запитів щодня проходять через наші системи
• 10+ млн активних користувачів покладаються на наші рішення

• Досвід роботи з Microsoft Dynamics 365 Business Central
• Володіння знаннями бухгалтерського обліку П(с)БО та МСФЗ
• Розуміння налаштувань роботи з банківськими виписками (імпорт/експорт)
• Облік ТМЦ, МШП, МНМА, ОЗ (весь перелік операцій – надходження, списання, ліквідація, переміщення, консервація, ремонт, модернізація, продаж, переоцінка, амортизація)
• Облік нематеріальних активів
• Податковий облік (Чітке розуміння процесу)
• Розрахунки з постачальниками та підрядниками, контроль дебіторської / кредиторської заборгованості
• Участь в проведенні інвентаризації, чітке розуміння процесу
• Облік взаєморозрахунків з контрагентами

• Володіння теоретичними основами бухгалтерського та управлінського обліку
• Участь в проектах впровадження в якості ключового користувача

• Високонавантажені системи з реальними викликами масштабування
• Сучасний стек та свобода технологічних рішень
• Можливість впливати на архітектуру продуктів, якими користуються мільйони

• Менторство від сеньйорів з досвідом enterprise-рішень
• Разом будуємо інновації, що працюють для мільйонів

• Продукт, що змінює країну — не просто ще один стартап
• Тут команди стають драйверами технологічних змін

• Компенсація додаткових витрат, пов’язаних з робочими завданнями, здійснюються до внутрішніх політик компаній.
• Добровільне медичне страхування та страхування життя.
• Корпоративні знижки від партнерів NOVA.
• Підтримка ментального здоров’я. Можливість безоплатних консультацій з корпоративним психологом.
• Соціальна відповідальність та волонтерський рух «Свої для своїх».
• Клуби за інтересами: біговий, шаховий та інші ініціативи для натхнення.
• Соціальні відпустки та компенсації відповідно до КЗпП України.

Join a team that makes changes and meets business goals!

We value responsibility, open communication, technical common sense, and working together toward real results. If you’re looking to grow in a strong team and see the impact of your work — you’re in the right place.

Must have

• React, Next.js, Node.js, Fastify, TypeScript, MySQL, AWS(cost and usage, EC2)
• A result and client-oriented approach
• Strong Communication and presentation skills

• Intermediate English

   

Requirements:

• React.js
• TypeScript
• Tailwind CSS
• Node.js (Express.js/Fastify/Hono Framework)
• Cron Jobs
• SQL
• S3-Compatible Object Storage (AWS S3, MinIO)
• Experience in designing ci/cd pipelines
• AI

Would be a plus

• Next.js
• GraphQL
• MongoDB
• Elasticsearch
• Redis Auth0 OpenAI API
• Experience in building RAG agents

Key responsibilities

• Development and maintenance of the web application interface.
• Frontend integration with APIs.
• Performance optimization and interface responsiveness.
• Working with modern frameworks (Vue/React).
• Participation in code reviews and collaboration with the team (backend, QA).
• Integration of AI functionality for media content creation, including a user-friendly interface to manage the content creation process.
• Working with APIs of AI services for video generation and processing.

We offer

• competitive salary and bonuses
• an opportunity to work on interesting projects with a team of experts
• professional and personal growth through the company’s encouraging program
• feedbacks from supervisors and team members on a regular basis
• flexible working hours to provide you with life-work balance
• flexible vacation policy
• paid sick leaves
• English/Psychology classes

Job Description

• 3+ years of experience in software development, including at least 1–2 years in native mobile development.
• Proficiency in Swift (iOS) and/or Kotlin/Java (Android).
• Experience integrating with backend systems (e.g., REST APIs, cloud services).
• Familiarity with CI/CD pipelines and agile development practices.
• Understanding of scalable systems and distributed architectures.
• Proficiency in English, both written and spoken.
   

Job Responsibilities

• Design and implement features for native mobile applications (iOS and/or Android).
• Collaborate with backend teams to integrate APIs and services into the mobile experience.
• Write clean, maintainable, and efficient code.
• Use generative AI tools (e.g., ChatGPT, Claude Code) to enhance development speed, quality, and productivity—including code generation, refactoring, documentation, and test creation.
• Work closely with QA, Product, and DevOps to ensure smooth development cycles and high product quality.
• Stay current with mobile development trends and tools, especially in AI-assisted workflows.

• Thrive in fast-paced, cross-functional teams and embrace collaborative engineering.

   

Department/Project Description

We are seeking a versatile Software Engineer with strong native mobile development skills and the ability to contribute to backend systems when needed. This role is ideal for someone who enjoys building robust mobile experiences while also understanding full-stack architecture and system-level thinking. You will be part of a dynamic R&D environment, contributing to the development of scalable and secure software that powers our cybersecurity and network intelligence products. You'll work closely with cross-functional teams—including backend engineers, DevOps, QA, and Product—to deliver end-to-end solutions for global service providers and enterprises.

LoopMe is an AI company solving one of advertising's hardest problems: making brand advertising actually measurable — and making it perform. Our platform runs patented machine learning models across billions of consumer signals in real time, optimising campaigns toward outcomes like purchase intent, brand lift, and foot traffic rather than proxy metrics like clicks. The result is 2–5x better performance than industry benchmarks, at scale.

We operate a high-load programmatic infrastructure — processing millions of ad requests per second with sub-200ms response times globally. This isn't a layer on top of someone else's stack; it's built from the ground up, in-house, by the team you'd be joining. Founded in 2012 and headquartered in London, we now have 400+ people across 19 cities and have sustained 40% revenue CAGR since 2018. The engineering problems here are real, the ownership is genuine, and the scale is significant.

The opportunity

You'll own test automation for LoopMe's Android and iOS SDKs, building and maintaining the suites that determine how fast and confidently we ship. Working alongside our existing automation engineer, you'll integrate deeply with the CI/CD pipeline using GitHub Actions, BrowserStack, and Maestro, and extend coverage as new SDK projects come into scope. This role sits within the Mobile SDK engineering team.

What you'll do

• Build and maintain automated test suites for Android and iOS SDKs using JavaScript, Rust, and Bash/Shell scripting
• Develop mobile UI automation using Maestro across Android and iOS SDK projects
• Integrate automated tests into GitHub Actions CI/CD workflows for nightly smoke, regression, and Adapter Certification runs
• Own test execution and monitoring via BrowserStack App Automate, debugging environment-specific failures across devices and infrastructure
• Manage and publish test results through Allure Reports, surfacing findings to developers via JIRA and Slack
• Drive down nightly test run time by parallelising suites across multiple GitHub Actions runners
• Manage test builds via Firebase App Distribution for Android and iOS
• Leverage AI tools, including Claude, to accelerate test development and improve coverage and resilience

What you'll bring

Essential:

• 4+ years in automation engineering, or 2+ years as an SDET or developer
• Strong JavaScript skills applied to test automation
• Proficiency in Bash and Shell scripting, and GitHub Actions for CI/CD integration
• Experience with BrowserStack or a comparable real-device cloud platform
• Proficiency with Maestro for mobile UI automation, Allure Reports, and JIRA

Nice to have:

• TypeScript familiarity
• TestRail or an equivalent test management system
• Charles Proxy for network traffic analysis
• Experience with AI-assisted test generation or self-healing frameworks
• Rust programming experience
• Adtech or programmatic advertising domain knowledge

What we offer

• Flexible working schedule
• 1 month of work-from-anywhere
• Annual performance bonus
• English classes
• LoopMe Gives Back
• Learning & development support

About the Company

Turning marketing into a market-domination weapon, we created a new category — the marketplace for future customers. Businesses shop for leads as they shop for products in e-commerce: full transparency, control, and predictable outcomes. We are the #1 lead marketplace in the USA, and we are accelerating.
 

Role Overview

We are looking for a Creative Marketing Manager to turn ideas into high-performing ad creatives that drive measurable business results. You will own how marketing messages are translated into execution — from concept to performance — ensuring speed, clarity, and continuous optimization.

This role is not about “making creatives.” It is about producing assets that convert, scale, and outperform competitors.
 

Requirements

• Proven experience in performance marketing and creative production
• Strong understanding of ad creative principles (clear message, strong hook, ICP focus)
• Ability to evaluate performance using metrics such as CTR, CPA, ROAS, conversion rate, and view rate
• Experience identifying customer pain points using ICP, buyer persona, or Jobs-to-be-Done frameworks
• Ability to move fast and iterate quickly based on data
• English advanced; Ukrainian/Russian is a plus
• AI-first mindset (using tools beyond basic ChatGPT for research, ideation, or production)
   

What You’ll Be Doing

• Turn marketing hypotheses into testable ad creatives, fast
• Produce clear, focused messaging tailored to specific audience segments
• Continuously test, analyze, and optimize creatives based on performance data
• Identify why creatives win or fail and double down on what works
• Work closely with marketing and related teams to align on strategy and execution
• Ensure each creative has a clear goal, audience, and measurable outcome
• Scale successful concepts and eliminate underperforming ones quickly

This is not for you if

• You focus on aesthetics over performance
• You cannot explain why a creative works or fails
• You rely on intuition instead of data
• You move slowly or over-polish instead of shipping and testing
• You expect detailed instructions instead of taking ownership

What We Expect From You (First 3 Months)

Month 1:

• Understand product, audience, and current creatives
• Start producing and testing creatives with clear hypotheses
• Establish baseline performance metrics

Month 3 (the bar):

• Show clear improvement in creative performance (CTR, CPA, etc.)
• Consistently produce winning or scalable creatives
• Demonstrate fast iteration cycles and data-driven decisions

How We Work With You

We move fast, test constantly, and prioritize results over process. You will get context quickly and be expected to deliver value early. We evaluate trajectory, not perfection — fast learning and adjustment matter more than getting everything right immediately.
 

What We Offer

• Direct impact on marketing performance and growth
• High ownership over creative direction and execution
• Remote-first, flexible work environment
• Competitive compensation
• 3 weeks paid vacation + 5 sick days
• Access to learning resources
• AI-driven workflows and tooling
• Fast-moving, execution-focused team

About

Calcurates is a powerful shipping calculator and rules manager SaaS for e-commerce with a head office in Bratislava (Slovakia) that serves clients around the world. Currently we have plugins for Shopify, Magento 2 and WooCommerce.
 

Our mission is to help e-commerce make their shipping cost-effective and eco-friendly with the means of its shipping calculation algorithms.

We are a compact and remote-friendly team of 7 members and some external performers. We speak Russian and English.

Key Requirements

• middle/middle+
• PHP (Symfony)
• Swagger (Open Api), REST
• Git
• Atlassian Jira
• Experience with client-server applications
• Russian-speaking

Optional but preferable requirements

• Shopify, Shopify Polaris
• TypeScript (Angular), SCSS
• Angular Material
• GraphQL
• Postgres
• WooCommerce / WordPress
• Magento 2
• Linux

Tasks and responsibilities

• Working in a small team (7 people) under the guidance of an experienced tech leader
• Developing new functionality and features for Calcurates
• Dealing with Calcurates APIs
• Integrations with external APIs, including shipping carriers (FedEx, DHL, UPS)
• Small front-end tasks

Terms

• Full remote is possible
• Full-time
• Flexible working hours

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded! 

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

We’re looking for a proactive Talent Acquisition Partner to join our team and grow alongside our business.

This is not a traditional recruiter role.

Recruiting will be your primary responsibility, but you’ll also communicate directly with clients, help improve our AI hiring platform, contribute ideas, and gradually become involved in different parts of the business as you gain experience.

About us

We build two businesses that work closely together to transform how companies hire technical talent.

Our first business is an AI-powered hiring platform that helps companies evaluate candidates more efficiently. We combine AI-driven resume analysis, voice interviews, and candidate evaluation with human expertise to help companies hire faster without sacrificing quality.

Our second business partners with startups and technology companies to help them build exceptional engineering teams. We specialize in finding and placing highly skilled software engineers, DevOps engineers, AI specialists, QA engineers, and other technical professionals for companies primarily across Israel, North America, and Europe.

Although these are two separate businesses, they complement each other and share the same mission: helping technology companies build stronger teams through better hiring.

As part of our team, you’ll work across both businesses, with a particular focus on growing and improving our AI hiring platform.

Your responsibilities

Talent Acquisition (~70%)

* Work directly with clients to understand hiring needs.

* Gather detailed information about open positions.

* Write compelling, high-quality job descriptions.

* Publish vacancies across multiple platforms.

* Source candidates using LinkedIn, job boards, referrals, AI tools, and other channels.

* Screen candidates and conduct initial interviews.

* Coordinate interviews between candidates and clients.

* Maintain hiring pipelines and ensure every process keeps moving.

* Deliver an excellent experience for both candidates and clients.

Client Communication (~10%)

* Communicate directly with clients throughout the hiring process.

* Present candidate profiles.

* Collect and follow up on feedback.

* Schedule interviews.

* Keep clients updated.

* Make sure nothing gets stuck because someone forgot to follow up.

Product & Operations (~20%)

You’ll actively participate in improving our AI hiring platform.

We’re looking for someone who constantly thinks about questions like:

* How can we make candidate interviews better?

* What repetitive work should be automated?

* How can recruiters work more efficiently?

* What features would improve the customer experience?

* How can our internal processes become better?

You won’t be expected to make product or business decisions on your own, but we expect you to bring ideas, challenge assumptions, and actively participate in discussions.

Over time, you’ll also become involved in customer meetings, product discussions, and other strategic initiatives.

One more thing. We value people who pay attention to details and genuinely care about what they’re applying for. If that’s you, please start your cover letter with BANANAS so we know you actually read the description.

What we’re looking for

Experience matters, but mindset matters much more.

We’re happy to teach the right person.

Requirements

* At least 6 months of experience in recruiting, talent acquisition, HR, customer success, or another people-facing role.

* Strong spoken and written English (strong B2 minimum, ideally C1).

* Excellent communication skills.

* Strong organizational skills.

* Ability to manage multiple hiring processes simultaneously.

* Comfortable working in a startup environment where priorities evolve.

* Curious, proactive, and eager to learn.

* Basic understanding of technology (you don’t need to be an engineer, but you should know the difference between Java and JavaScript and feel comfortable discussing technical roles).

AI is a requirement

We expect everyone on our team to actively use AI every day.

At a minimum, you should already be comfortable working with:

* ChatGPT

* Claude

* Codex

We believe AI makes great people significantly more productive. If you rarely use AI or aren’t interested in integrating it into your daily work, this role probably isn’t the right fit.

The most important quality: Proactivity

This is more important than experience.

We don’t micromanage.

We don’t assign every task.

We expect you to think, notice, communicate, and take initiative.

That means:

* reminding clients before we’re asked;

* following up with candidates without waiting for instructions;

* asking questions when you’re blocked instead of waiting;

* noticing opportunities to improve our product or processes;

* bringing ideas instead of simply executing tasks.

We’d much rather hear:

“I noticed this could work better. Here’s what I suggest.”

than:

“Nobody asked me to do it.”

If you’re unsure what to do next, we don’t expect you to sit and wait. We expect you to ask, challenge, suggest, and keep things moving. We’d much rather answer a question than discover days later that nothing happened because no one asked.

This role isn’t for you if…

* You prefer waiting for instructions.

* You need constant supervision.

* You dislike communicating with people.

* You don’t actively use AI.

* You’re uncomfortable with change or ambiguity.

* You want a predictable corporate environment with clearly defined responsibilities and little change.

* You’re only looking for a traditional recruiting role.

Growth

We’re looking for someone who wants to become a long-term partner in building the business.

As you grow, you’ll have opportunities to become more involved in client relationships, product development, business operations, and strategic initiatives.

We’re not hiring someone to fill a seat.

We’re looking for someone who wants to help build something meaningful with us.

Стань частиною інноваційної історії AS Talent Agency!

AS Talent Agency — маркетингова агенція, яка працює з топовими блогерами та інфлюенсерами з усього світу, допомагаючи їм розвивати аудиторію та збільшувати дохід.

Твоя роль:
Head of Marketing відповідає за побудову та розвиток маркетингової системи агентства: стратегія, канали залучення, команда, аналітика та вплив маркетингу на revenue.

Твої майбутні задачі:
• Формувати та реалізовувати маркетингову стратегію агентства.
• Об’єднати SMM, Performance та інші канали в єдину систему.
• Будувати та оптимізувати воронку від залучення аудиторії до покупки та повторних продажів.
• Запускати та тестувати нові канали й маркетингові гіпотези.
• Розвивати Influencer Marketing, PR, медійні розміщення та колаборації.
• Аналізувати маркетингові показники, конверсії та вплив каналів на revenue.
• Формувати KPI та контролювати маркетинговий бюджет.
• Управляти маркетинговою командою та підрядниками.
• Синхронізувати маркетинг із Sales та забезпечувати виконання планових показників.

Наші очікування:
• 5+ років досвіду в digital-маркетингу та 2+ роки на Head/Lead позиції.
• Досвід управління маркетингом: стратегія, команда, канали, бюджет та аналітика.
• Сильний hands-on підхід — готовність самостійно запускати й тестувати гіпотези.
• Досвід у Influencer Marketing, Creator Economy, Entertainment, Subscription Business або суміжних digital-напрямах.
• Сильне розуміння Performance Marketing, SMM, Content Marketing та Organic Growth.
• Вміння працювати з даними та пов’язувати маркетингові метрики з revenue.
• Досвід роботи з міжнародними ринками, бажано США та Європою.
• Англійська — Upper-Intermediate+.
• Готовність працювати з adult-індустрією.

Плюсом буде:
• Досвід роботи з dating-проєктами.
• Досвід просування великих інфлюенсерів.
• Досвід роботи з PR, медійними розміщеннями та колабораціями.
• Досвід роботи на ринках США та Європи.

На тебе чекає:
• Турбота про тебе: 34 оплачувані дні time off та 100% оплата лікарняних.
• Zero бюрократії: рішення ухвалюються швидко, без багаторівневих погоджень.
• Відкритий доступ до C-level: можливість напряму ставити питання керівникам або отримувати всі важливі оновлення під час Company Kick-Off.
• Реальний вплив: можливість впливати на бізнес-результати та оптимізувати процеси.
• Робота з топовими креаторами: можливість реалізовувати креативні ідеї та співпрацювати з відомими блогерами й інфлюенсерами.

Шлях до команди:
• Перегляд резюме.
• Знайомство з рекрутером.
• Технічне інтерв’ю із Комерційним Директором.
• Якщо це метч — Job Offer твій!

Приєднуйся до AS Talent Agency та стань частиною команди, яка змінює правила гри на світовому ринку creator economy!

Responsibilities:

• Work in SCRUM team 
• Design and develop high-load microservices
• Produce high-quality code covered with different levels of tests
• Maintain services on production and assure their stability and performance
• Provide code review for teammates 
• Contribute to the Company’s development processes and practices 

Requirements:

• 5+ years of professional Java development experience, including at least 2 years in a product company or product-focused environment
• Proficiency in Java 17+ and modern backend development practices
• Solid experience with the Spring Framework and Spring Boot
• Practical experience designing and developing microservices
• Experience with MySQL, Redis, and other SQL or NoSQL databases
• Experience with Kafka and event-driven architectures
• Experience building REST APIs and working with Protobuf
• Hands-on experience with SQL and database schema design
• Experience with CI/CD practices and tools such as GitLab CI
• Ability to write unit and integration tests using tools such as Mockito, WireMock, and Testcontainers
• Strong understanding of SOLID principles, clean code, and common software design patterns
• Experience with Git and modern software development workflows
• Excellent troubleshooting and problem-solving skills
• Good communication and collaboration skills
• English proficiency at Intermediate level or higher

AI-enabled software development

• Hands-on experience using AI coding agents in day-to-day software development.
• Ability to break down engineering goals into clear, well-scoped tasks for AI agents.
• Ability to provide effective context, constraints, acceptance criteria, and validation steps.
• Strong awareness of the risks and limitations of AI-generated software.
• Ability to distinguish where AI can accelerate delivery and where human judgment is essential.
• Interest in exploring and improving agentic development workflows.
• Willingness to share effective workflows and lessons learned across engineering team.

Would be great to have:

• Experience with Aerospike
• Experience with Spring Cloud
• Experience with Docker and Kubernetes
• Experience developing and operating high-load distributed systems
• Experience with Google Cloud Platform (GCP) and its core services, including BigQuery

What we offer:

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social and welfare packages;
• 20 working days paid vacation, official public holidays and 100% sick leave coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team building and fun activities;
• Comfortable office in the city center. Our Kyiv office is open 24/7 with all safety and health measures in place.

We are looking for a Senior QA Engineer to join our QA team. 

Position duties and responsibilities: 

• Perform functional tests and verification of power measurement devices 

• Write test documents and test plans 

• Analyze results, reporting and qualification of issues 

• Build test setups and manage LAB infrastructure 

• Work closely with the development teams 

Requirements and qualifications: 

• At least 3 years of experience in testing and verification of products 

•Experience in the electricity domain

• Cisco CCNA certification or equivalent

• Knowledge of any Linux OS

• Experience with Network sniffers (Wireshark, t-shark, tcpdump, etc)

• Knowledge of any communication Protocols: Modbus RTU, ASCII, DNP 3.0, Modbus/TCP, DNP3/TCP, Profibus DP, IEC 60870-5-101, IEC 60870-5-104

• Serial communication - hands-on experience 

• Proven experience in writing test documents 

• Jira or other Quality Management Systems - hands-on experience

• BSc in Electric & Electronic Engineering - advantage 

• Perfect English reading and writing skills

This position requires a highly-motivated individual with a strong willingness to learn.

Requirements:

- Degree in Energetic, Telecommunication or Engineering

- Knowledge of networks (able to explain all levels of OSI model)

- Strong written and verbal communication skills in English

- Good problem-solving skills and critical thinking

Will be a plus:

- Experience in the electricity domain

- Cisco CCNA certification or equivalent

- Knowledge of any Linux OS

- Experience with Network sniffers (Wireshark, t-shark, tcpdump, etc)

- Knowledge of any communication Protocols: Modbus RTU, ASCII, DNP 3.0, Modbus/TCP, DNP3/TCP, Profibus DP, IEC 60870-5-101, IEC 60870-5-104

Position duties and responsibilities: 

- Perform functional tests and verification of power measurement devices 

- Write test documents and test plans 

- Analyze results, reporting, and qualification of issues 

- Build test setups and manage LAB infrastructure

- Work closely with the development teams

IT Support & Operations Specialist — Europe

About the role

We are looking for an experienced and self-driven IT Support & Operations Specialist to build manage IT operations across our European offices.

This person will be responsible for employee devices, office IT infrastructure, user support, vendor coordination, asset management, and basic information security controls. The role requires someone located in the European Union or UK who can work independently, provide remote support to multiple locations, and travel to European offices if on-site assistance is required.

The successful candidate will not only resolve technical issues but will also build and improve a structured IT support process across the region.

Key responsibilities

User and workplace support

• Provide remote and on-site IT support to employees across European offices.
• Configure, deploy, maintain, and troubleshoot Windows and macOS laptops.
• Support office equipment, including monitors, docking stations, printers, scanners, conference room equipment, and other peripherals.
• Troubleshoot connectivity, Wi-Fi, VPN, software, account access, and hardware-related issues.
• Support employee onboarding, offboarding, and equipment replacement processes.
• Prepare devices and user accounts for new employees.
• Ensure access and company data are properly removed or secured during offboarding.
• Maintain clear communication with users and ensure support requests are resolved within agreed timelines.

Helpdesk and IT processes

• Establish and maintain a centralized helpdesk and ticket management process.
• Define request categories, priorities, escalation procedures, and response expectations.
• Create and maintain internal IT documentation, troubleshooting guides, and employee instructions.
• Identify recurring issues and implement permanent solutions instead of repeatedly resolving the same incidents.
• Track support performance, common issues, unresolved requests, and user satisfaction.
• Coordinate escalations with internal engineering teams, software providers, and external vendors.

Device and asset management

• Maintain an accurate inventory of laptops, accessories, licenses, and other IT equipment across European offices.
• Manage the complete device lifecycle, including purchasing, configuration, assignment, repair, replacement, return, and secure disposal.
• Implement and maintain device management standards using MDM or endpoint management solutions.
• Ensure devices are encrypted, updated, protected, and compliant with company security requirements.
• Manage software deployment, operating system updates, endpoint protection, and device configuration policies.
• Monitor warranty status and coordinate repairs or replacement with vendors.

Office IT infrastructure

• Support and maintain office networks, Wi-Fi, internet connectivity, printers, meeting room systems, and other local infrastructure.
• Coordinate office openings, relocations, expansions, and IT equipment installations.
• Diagnose local network and connectivity issues and work with internet providers or local contractors to resolve them.
• Maintain basic documentation for each office, including network configuration, equipment inventory, providers, contracts, and emergency contacts.
• Ensure critical office infrastructure has appropriate backup and recovery procedures where required.

Vendor and procurement management

• Identify, evaluate, and select local IT suppliers, repair services, internet providers, and other technical vendors.
• Request and compare commercial proposals.
• Coordinate equipment purchasing and service delivery.
• Monitor vendor performance, service quality, costs, contracts, and SLA compliance.
• Maintain relationships with vendors across different European countries.
• Look for opportunities to standardize equipment and reduce unnecessary costs.

Security and access management

• Apply and monitor company IT security policies across employee devices and offices.
• Ensure laptops use disk encryption, screen locking, endpoint protection, secure authentication, and current operating system updates.
• Support implementation and maintenance of multi-factor authentication, password management, VPN, and device management solutions.
• Assist with user access reviews and removal of unnecessary access.
• Help security team identify and escalate security risks, suspicious activity, lost devices, phishing attempts, and policy violations.
• Support security awareness activities and provide employees with practical guidance on secure device usage.
• Ensure company equipment and data are handled in accordance with internal policies and applicable European data protection requirements.

Required experience and skills

• 8+ years of experience in IT support, system administration, workplace IT, or a similar role.
• Practical experience supporting users across multiple offices or countries.
• Strong troubleshooting skills for Windows and macOS devices.
• Experience with Google Workspace administration.
• Experience with user onboarding, offboarding, account management, and access permissions.
• Understanding of office networks, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and basic firewall concepts.
• Experience supporting printers, meeting room equipment, and office peripherals.
• Experience with ticketing or helpdesk systems such as Jira Service Management, Zendesk, Freshservice, ServiceNow, or similar.
• Understanding of endpoint security, disk encryption, MFA, password managers, antivirus or EDR solutions, patch management, and secure device disposal.
• Experience managing IT assets, equipment procurement, and external vendors.
• Ability to document processes and create clear technical instructions.
• Strong organizational and prioritization skills.
• Ability to work independently, take ownership, and make practical decisions without constant supervision.
• Good written and spoken English.

Nice to have

• Experience establishing a helpdesk process from scratch.
• Experience managing IT operations for distributed or remote-first companies.
• Experience with identity providers and SSO solutions such as Microsoft Entra ID, Okta, Google Workspace
• Basic knowledge of Linux.
• Experience with automation using PowerShell, Bash, Python, or similar tools.
• Familiarity with ISO 27001, SOC 2, GDPR, or similar security and compliance frameworks.
• Experience with Apple Business Manager, Windows Autopilot, zero-touch device deployment, or similar technologies.
• Experience supporting office IT projects in several European countries.

Personal qualities

• Strong sense of ownership and responsibility.
• Service-oriented approach and good communication with non-technical employees.
• Ability to organize work without detailed day-to-day supervision.
• Practical and cost-conscious decision-making.
• Ability to distinguish urgent incidents from routine support requests.
• Willingness to investigate root causes and improve processes.
• Comfortable coordinating several vendors, offices, and requests simultaneously.

Location and working model

• The candidate must be based in the European Union.
• The role is primarily remote.
• Occasional travel to company offices across Europe will be required.
• The candidate must be legally authorized to work in their country of residence.
• Availability during standard European business hours is required.

Success in this role

During the first months, the successful candidate is expected to:

• Create a clear inventory of European IT equipment, vendors, systems, and office infrastructure.
• Introduce or improve the centralized helpdesk process.
• Standardize employee onboarding and offboarding procedures.
• Establish minimum device and endpoint security requirements.
• Document the IT setup and escalation contacts for every European office.
• Identify major operational and security risks and prepare an improvement plan.
• Improve visibility into IT costs, equipment lifecycle, and vendor performance.
• Reduce recurring support issues through standardization, documentation, and automation.

About Llama Luna Apps

We're an enthusiastic team of 10 building and pushing iOS apps in Health & Wellness. Five years on the market, 8M+ combined downloads, a 4.9 average App Store rating, an App Store App of the Year winner, and Apple Design Award finalist.

Our apps:

• Waterllama — our flagship, a llama-themed water tracker with more features than you knew you needed
• Foodllama — AI calorie tracker with adorable llama design
• Pinkllama — the cutest period tracker, featuring our signature llama character
• Mindllama — sleep, focus, and mindfulness, of course with a llama
• App #5 — launching soon, and you'll help take it to market.

We keep the team small and the bar high — everyone here is an A-player in their craft, and we work hard to keep it that way. That's what makes the output strong and the work actually fun.

Who we're looking for:

A professional who moves fast and thinks in experiments. We don't sit in approval cycles, we don't write strategy decks for the sake of decks, and we don't wait for the perfect plan - we test, measure, and iterate. We need someone who works the same way: forms hypotheses, ships them quickly, kills what doesn't work, and doubles down on what does.

What you'll own:

• Influencer partnerships — sourcing, negotiating, briefing, tracking results
• Organic UGC at scale — TikTok, Instagram, X, Lemon8 across multiple accounts, fast iteration
• ASO and Apple Search Ads — full ownership
• AI automation across the function — we already use AI in content production; you'll build workflows, not just use tools.

You'll work with our designer, marketing, and content specialist, and report directly to the Co-founder & COO.

You're a fit if you have:

• 3+ years of hands-on mobile app growth (paid + organic + influencer)
• Influencer deals end-to-end — sourcing, negotiating, measuring
• UGC at scale across multiple accounts with content that performed
• AI-native working style - you build automations, not just prompts
• Subscription monetization fluency (trials, paywalls, funnel logic)
• iPhone user.

Bonus: ASO and Apple Search Ads & launching apps from zero.

Schedule

Available in chats during 13:00-22:00 Kyiv time. This overlaps US influencer/partner conversations and our internal founder team's hours.

Hiring process

1. Short Google form
2. Video intro
3. 2 Test tasks: #1 unpaid (up to 1h); #2 paid (up to 4h)
4. Call with Co-founder — fit, terms, onboarding
5. Offer

We respond fast and at every step.

What we offer

• 24 paid vacation days per year + public holidays. Unused days roll over into the next year - we don't pressure you to "use it or lose it"
• 10 paid sick days per year, no doctor's notes or bureaucracy required
• Fully remote

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We're inviting you to become part of our success as a HR People Partner. If you're passionate about building strong teams, partnering with leaders, and creating an environment where both people and business thrive, this opportunity is for you!

Your responsibilities will include:
– Ensure a positive employee experience across the entire employee lifecycle, including onboarding, development, internal mobility, and offboarding.
– Act as a strategic partner to managers and leaders, supporting team effectiveness, leadership development, and people-related decision-making.
– Drive employee engagement initiatives, identify retention risks, and implement actions to improve employee satisfaction and retention.
– Support performance management processes, talent development, performance reviews, and individual development planning (PDPs).
– Manage employee relations cases, resolve complex people-related situations, and mitigate organizational risks.
– Support workforce planning and help align team structures with business goals and future growth.
– Analyze HR metrics, employee feedback, and organizational trends to provide data-driven insights and recommendations.
– Implement and continuously improve HR processes, policies, and best practices in line with business needs.
– Strengthen company culture, support organizational development initiatives, and facilitate change management across teams.

It’s a match if you have:
– 2–4 years of experience as an HR Business Partner, People Partner, or in a similar HR role.
– Experience supporting managers and employees throughout the full employee lifecycle.
– Experience managing employee relations cases and providing practical guidance on people-related matters.
– Experience with performance management, talent development, and employee engagement initiatives.
– Strong understanding of employee lifecycle management and HR best practices.
– Knowledge of performance management processes, PDPs, performance reviews, and talent development practices.
– Understanding of employee engagement, retention, employee relations, workforce planning, and organizational development principles.
– Strong stakeholder management, communication, and collaboration skills.
– Analytical mindset with the ability to interpret HR metrics, identify trends and risks, and make data-driven recommendations.
– Experience preparing reports and presenting insights to stakeholders.

It will be a plus if you have:
– Experience working in fast-paced or rapidly growing organizations.
– Experience participating in organizational change or process improvement initiatives.

What we offer:
– Hybrid work model with offices in Warsaw and Kyiv.
– 24 paid vacation days, paid sick leave, and private health insurance.
– An opportunity to act as a strategic partner and influence team development, leadership effectiveness, and people processes.
– High level of autonomy, ownership, and trust in decision-making.
– Support for professional development, continuous learning, and career growth.
– A collaborative, open, and supportive environment where initiative and teamwork are highly valued.
– The opportunity to work closely with ambitious teams and leaders while shaping employee experience and organizational effectiveness.
– Team-building activities, company-wide initiatives, and a culture that encourages collaboration and engagement.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Apply now and become part of Softsich’s growth story 🚀🚀