Jobs at Djinni

We're seeking a Full Stack Developer with expertise in Node.js/Python and React to help our client to develop our company website and web applications. This role will be instrumental in establishing our online presence and creating the technical foundation for our future growth.

Key Responsibilities

• Design and develop our company website from the ground up using React, Node.js, and Python
• Create responsive, user-friendly interfaces that showcase our brand and services
• Implement backend API services and database architecture using Node.js and Python
• Ensure code quality, performance optimization, and cross-browser compatibility
• Collaborate with design and business stakeholders to translate requirements into technical solutions
• Deploy and maintain website infrastructure in cloud environments
• Implement analytics, SEO best practices, and performance monitoring

Required Skills & Experience

• 2+ years of experience with modern JavaScript/TypeScript development
• Strong proficiency with React, including hooks, context API, and state management
• Extensive experience with Node.js and Python for backend development
• Familiarity with database systems ( PostgreSQL, or similar)
• Experience with RESTful API design and implementation
• Version control with Git and CI/CD pipeline knowledge
• Understanding of web security best practices and performance optimization

Nice-to-Have Skills

• Experience with Next.js or similar React frameworks
• Knowledge of cloud services (AWS, Azure, or GCP)
• Understanding of containerization (Docker, Kubernetes)
• UI/UX design sensibilities
• Experience with analytics implementation and SEO optimization
• Content management system integration

What we offer

• Benefit package with paid vacations and sick leaves.
• Salary reviews on a regular basis;
• Autonomy in decision-making, no bureaucracy, and pressure;
• People-oriented culture and a healthy atmosphere in the team;
• Whole support from company management;
   

Senior Product Owner
(iGaming Platform & Product Development Lead)

We are looking for an experienced Senior Product Owner who will take full ownership of the development and optimization of our iGaming platform.
Your influence will cover the entire product lifecycle — from MVP launch to product scaling and continuous improvement.
Your goal is to build a strong, high-quality product with excellent UX and steady metric growth.

What you will do

• Own the product roadmap: Define and execute the development strategy — from MVP to full-scale product — ensuring timely delivery and alignment across teams.
• Manage and prioritize backlog: Take full control of tasks, set priorities, and maintain clarity and progress for development, design, and QA teams.
• Develop key modules: Drive the evolution of UI/UX, game modules, bonus systems, and payments — from concept to production.
• Ensure release quality: Oversee releases, acceptance testing, and post-release performance metrics.
• Conduct market research: Track key market trends, user funnels, bonus systems, and retention tools to identify new opportunities for growth.
• Optimize user journeys: Analyze and improve the player experience — from registration and deposit to engagement and retention — through A/B testing and UX hypotheses.
• Collaborate cross-functionally: Work closely with development, QA, design, marketing, retention, and analytics teams.
• Monitor product metrics: Analyze KPIs (FTD, ARPU, LTV, Retention, Churn, Conversion) and provide actionable insights and recommendations.
• Run experiments and hypotheses: Launch and validate experiments aimed at improving UX, conversion, and retention.

What experience is important

• 3+ years of experience in iGaming (Casino / Betting) as a Product Owner or Product Manager.
• Proven experience managing a product from MVP to scale.
• Deep understanding of product metrics: FTD, ARPU, LTV, Retention, Churn, Conversion.
• Strong backlog management and roadmap planning skills.
• Experience collaborating with development, QA, design, marketing, and retention teams.
• Ability to work autonomously and deliver results — from analysis to release.
• English — Upper-Intermediate or higher (required for communication with partners and providers).

Nice to have

• Experience working with Tier 3 markets.
• Hands-on experience in competitive analysis within iGaming.
• Knowledge of UX patterns and experience improving user flows.
• Experience running A/B tests and implementing product hypotheses.
• Experience with betting platforms (in addition to casino).
• Familiarity with BI tools (Looker, Tableau, Power BI).
• Experience integrating with game providers and payment systems.
• Spanish language skills are a plus.

Why you should join us

• Full ownership of the product and direct influence on company strategy.
• Fast communication, zero micromanagement, and close collaboration with the executive team.
• Competitive compensation package with performance bonuses.
• Fully remote work with coworking reimbursement and flexible 10:00–19:00 (UTC+2) schedule.
• Paid vacations, sick leave, and an extra day off on your birthday.
• Participation in leading iGaming conferences (SiGMA, ICE, iGB) and continuous investment in your professional growth.

Join a profitable, international team that builds ambitious products and sets new standards in the iGaming industry.

Our company Strikersoft with offices in Kyiv, Stockholm, Bucharest and 15 years history, is expanding the team and looking for Senior C# .NET Developer for a large British project.

Project Description:

The project is aimed at monitoring and calculating carbon emissions generated by various agricultural farms and enterprises. The primary goal is to collect and process a large volume of data provided by clients to accurately calculate their environmental impact.

The project consists of several key stages:

1. Data Collection and Input: Clients can input data into the system in a user-friendly format, making their interaction with the platform more seamless.
2. Data Validation: Before being saved in the database, all submitted data undergoes a validation process to ensure its accuracy and compliance with the required standards.
3. Data Storage and Processing: After validation, the data is stored in the database for further use.
4. Carbon Emission Calculation: Based on the collected information, the system automatically calculates the amount of carbon emissions generated by farms or enterprises. This allows users to obtain an objective assessment of their carbon footprint and potentially make necessary adjustments to reduce it.

The project also provides tools for further analysis and data visualisation, enabling clients to gain deeper insights into the environmental impact of their activities.

Key Responsibilities:

• Develop, maintain, and enhance .NET 6 applications using C#.
• Design and implement database solutions using MS SQL, including stored procedures, complex SQL queries, and functions.
• Work with Dapper ORM for efficient data access.
• Manage Azure Blob Storage for cloud data management and Azure Functions for serverless computing.
• Utilize Azure Monitor Logs for monitoring and troubleshooting.
• Collaborate with the team in designing and implementing Object-Oriented Programming (OOP) principles.
• Participate in code reviews, providing and receiving constructive feedback.
• Use Git for version control, ensuring smooth collaboration across the development team.
• Troubleshoot and resolve technical issues related to applications and databases.

• Document technical processes and procedures to maintain the knowledge base.

   

Requirements:

• Proficiency in C# and .NET 6 framework and older.
• MS SQL, including writing stored procedures, SQL queries, and functions.
• Hands-on experience with Dapper ORM for database access.
• Experience using SQL Management Studio for database management.
• Familiarity with Azure Blob Storage and Azure Functions.
• Knowledge of Azure Monitor Logs for monitoring logs and diagnostics.
• Strong understanding of Object-Oriented Programming (OOP) concepts.
• Experience with Git for version control and collaboration.
• Ability to write clean, maintainable, and well-documented code.
• Excellent problem-solving skills and attention to detail.

• Strong communication and teamwork skills.

   

Nice to Have:

• Familiarity with other Azure services.
• Experience in optimizing SQL queries and improving application performance.
• Familiarity with React framework

We propose:

• We propose a decent level of autonomy together with responsibility and empowerment. Low bureaucracy and fast movement. Working with us is a great opportunity to see your outcomes and the value of your activities right away.

• 8 hours working day/5 days working week.

• Competitive salary rates.

• Paid vacations (20 working days).

• Compensation for sick leaves (15 working days).

• We offer flexible working hours because we believe in a perfect work-life balance.

• Remote work model.

• Friendly team.

• Opportunity for professional and career growth.

Strikersoft is software development company that offers a comprehensive range of services bringing high quality and cost-effective solutions to telecommunication operators, enterprises, and vendors. Our main goal is establishment of strong development network that will deliver innovative solutions to partners and customers throughout Europe.

Strikersoft was formed in 2010 by alliance between Wexcellcia AB and Ukrainian Mobile Technologies Solutions LLC. Both companies were established in 2004 and have successfully provided telecommunication and IT solutions in competitive markets.

The headquarters are located in Stockholm (Sweden), the telecommunications, and IT hub of Europe, while our Development and Competence Centres are situated in Kyiv (Ukraine) and Bucharest (Romania).

Strikersoft employees are highly competent engineers with extensive and diverse background in telecommunication and IT field. Our engineers have expertise in distributed system design and implementation and possess hands-on development experience in majority of modern programming languages and technologies.

Moreover, all of them have in-depth understanding of software engineering and project management process, methodologies, and modern practices.

We are appflame, a product IT company. We create life-changing products that break the rules of the game in the category. Geographically, we are located in Ukraine, but in reality — all over the world.

We are looking for the daring and enthusiastic people. Those who are fans of creating real products and dream of launching and developing cool startups. You have ambitions, and we have comfortable conditions for their implementation.

Your project: Hily. It is a dating app that has won the hearts of millions of users worldwide. The app helps users quickly find someone to connect with, from flirting to building meaningful relationships. We take our mission seriously: we do our best to understand users’ needs and shorten their path from registration to finding an ideal partner. Thanks to our efforts, we are always on the list of the top 10 dating apps in the USA. 35M registered users, 50M matches annually, 1.5B likes sent, 900K monthly active users, 4.6/5 Apple Store and 4.4/5 Google Play user ratings.

You will:

● Develop and architect scalable Progressive Web Application, implement new features.
● Drive performance optimisations, implement SSR for optimised performance.
● Build scalable and performant APIs for data management and platform services.
● Debug production issues and improve system stability and performance.
● Collaborate with marketing analysts, data engineers, and other stakeholders to design efficient data flows and integrations.
● Proactively participate in improvements and existing solutions tuning.

From you:

● 2-4+ years as a full-stack engineer.
● Strong proficiency in Vue.js / Nuxt.js (SSR, dynamic rendering).
● Solid backend experience using PHP with Laravel.
● Experience creating scalable, multi-tenant environments with focus on rich front-end experiences.
● Excellent communication skills and adeptness in cross-functional collaboration.
● Strong analytical skills and a data-driven mindset.

Will be an advantage:

● Experience or understanding of web marketing.
● Familiarity with event tracking, analytics platforms (GA4, TikTok, Meta, Pinterest), and server-to-server integrations.
● Experience working with Mobile Measurement Partners (MMPs) such as Adjust or AppsFlyer.

Your journey to the job offer: message from the recruiter > interview > test > final interview > job offer.

Why appflame?
 

● Involvement in Ukrainian products that compete with the world’s best players.
● The ability to implement your own ideas, not the feeling of a cog in the system.
● Meaningful and useful products, created not just for shareholders to earn money.
● A sense of yourself among your people who are charged with results.
● Work with the global market and a huge audience.
● Direct contact with Snapchat, Facebook, Google, Apple, and access to their best practices.
● Well-established processes and no barriers to growth within the company.
● Transparent evaluation of work based on personal performance indicators.
● Powerful social package and fair compensation.
● We provide all conditions for your talents to be fully revealed.

We are loyal to our people. Our loyalty doesn’t fade at the end of the working day. We do not leave our people alone with their problems: neither professional nor personal.

Join us.

__________

We are against all types of discrimination, bullying, and stereotypes. We provide equal employment opportunities regardless of race, skin color, religion, gender, sexual orientation, gender identity, age, marital status, health status or any other characteristics.

Product company  is looking for a Senior C++ Developer to work remotely.

The company is the fastest 'end-to-end' provider of data and trading technology in the foreign exchange, financial and futures markets.

The company has created a product that allows international companies and banks to conduct instant transactions on global currency exchanges with minimal time delay.

This solution is an advantage for them to stay ahead of the competition by fractions of milliseconds.

The company is actively growing every year and continues to continuously hire IT specialists for various positions.

They are stable in the market, constantly evolving, and have many new projects.

Required: experience in server-side development in C++ (Linux), multithreading.
Will be a plus: with high-load systems and on FinTech projects.

We are looking for an Enterprise Architect to ensure alignment between business strategy and IT solutions for a long-term international project. You will drive architectural governance, define target architectures, and strengthen the architecture function across the organization.
 

Responsibilities

• Ensure business & IT alignment and architectural compliance.
• Maintain enterprise architecture repository (e.g., HOPEX) and document applications, systems, and interdependencies.
• Conduct impact analyses, provide recommendations, and define target architectures and roadmaps.
• Lead architecture governance (ARB) with IT & business stakeholders.
• Optimize processes, promote best practices, and facilitate cross-team coordination.
• Share clear architectural vision and progress updates.

Deliverables

• Application & integration impact assessments and architectural recommendations.
• Architecture roadmaps, system diagrams, and business capability documentation.
• Governance reports, optimized processes, and best practices consolidation.
   

Requirements

• 7+ years as an Enterprise Architect in large-scale IT environments.
• Strong knowledge of enterprise architecture frameworks and tools (HOPEX is a plus).
• Proven ability to analyze, map, and design target architectures aligned with business objectives.
• Excellent communication & governance skills; able to engage both business and IT stakeholders.
• Strategic thinking, analytical mindset, and ability to influence decisions.
   

We offer

• Work on a long-term international project.
• Collaborate with global teams and senior stakeholders.
• Drive architectural excellence and impact business strategy directly.

Diya is experiencing sustainable growth and we are currently looking for new team members to join our technician team. This job opening has arisen due to the rapid promotions of our existing specialists.

If you are enthusiastic about technical things and possess theoretical and hands-on skills, even if you do not have any prior work experience, we encourage you to send us your resume. We require that you have a strong desire to work in this field, and communication and written English and German skills at least at the B1 level.

We are a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for a Technical Support Engineer for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us.

The position is for our first level of support working directly with end-users to resolve technology issues remotely for our nationwide client base. An engineer will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service. There is a paid trial period of 3 months for this position.

Responsibilities for Technical Support include but are not limited to the following:

Provide expert remote desktop support and basic server administration with a focus on:

• Client satisfaction.
• Service delivery quality.
• Technical excellence.

Qualifications:

• Experience with Windows operating systems and office applications.
• Excellent troubleshooting skills.
• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English and German (both spoken and written).
• Experience with the Microsoft 365 platform would be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Who:
We’re looking for an experienced Full-Stack Engineer with a strong background in Angular (75%) and PHP (25%) to join a long-term project building a next-generation workplace management platform.

What:
You will design, develop, and maintain a SaaS platform that enables users to book desks and meeting rooms, coordinate teams, manage visitors, and enhance collaboration across workplaces.

When:
Immediate start with long-term engagement potential.

Where:
Remote position with flexible collaboration across global teams.

Why:
To help build innovative tools that redefine productivity and workspace management for hybrid and modern workplaces.

Office Environment:
Agile, fast-paced, and product-driven environment focused on delivering clean, scalable, and high-performing software.

Salary:
Competitive, based on experience and expertise.

Position Overview:

This role emphasizes backend development while requiring strong Angular skills to deliver an engaging, high-performance user experience. You’ll collaborate with full-stack engineers, designers, and product managers to build scalable, secure, and user-friendly SaaS applications running on AWS.

Key Responsibilities:

• Develop and maintain highly performant, scalable PHP-based SaaS applications.
• Build modern, responsive Angular 20 front-end applications using TypeScript.
• Integrate and develop solutions leveraging RESTful APIs hosted in AWS.
• Collaborate closely with engineering, design, and product teams to define technical direction.
• Write clean, maintainable, and secure code following SOLID and MVC principles.
• Debug, research, and resolve technical issues effectively.
• Create and maintain internal technical documentation and automated tests.
• Participate in Agile/Scrum workflows and iterate quickly based on feedback.

Skills and Experience:

• 5+ years of professional experience in software engineering.
• Strong expertise in PHP with Symfony framework.
• Advanced knowledge of TypeScript and Angular for building interactive UIs.
• Proven experience developing large-scale, distributed web/mobile applications.
• Familiarity with RESTful APIs, Web API architectures, and AWS environments.
• Strong grasp of MVC, SOLID principles, and unit testing.
• Experience in multi-tenancy environments is a plus.
• Passion for writing clean, efficient, and maintainable code.
• Ability to adapt quickly to new technologies and frameworks.
• Excellent communication skills and ability to collaborate across teams.
• Bachelor’s degree in Computer Science, Engineering, or related field.
• English level: Upper-Intermediate or higher.

We are looking for a C++ Developer to join our agile, cross-functional team. In this role, you will develop software for wireless satellite communication.

You have the opportunity to be part of a community of over 200 C++ Developers at Sii. Our specialists have the chance to work with the latest technology stack (including C++ 20) for the IoT, automotive, and medical industries.

Sounds interesting? Apply!

Your tasks:

• Developing new functionalities
• Analysing bugs and implementing fixes
• Ensuring integrity and communication between different environments
• Defining architecture and requirements specifications
• Designing software and interfaces
• Participating in software verification activities (inspection and static code analysis)
• Preparing unit, design, and integration tests
• Creating test documentation
• Developing real-time & high-performance systems

• Implementing Networks & Protocol

   

Requirements:

• Minimum 3 years of experience in C++ programming
• Telecoms background
• Hands-on K3GPP / 5G experience
• Familiarity with gNodeB is an advantage
• Previous work in the Agile methodology
• Teamwork and communication skills
• Good knowledge of object-oriented design
• Good verbal and written English and Ukrainian skills

• Tax residence in Ukraine is required

   

As a Senior Product Manager in the Security domain, you will play a key role in shaping and delivering Microsoft 365-centric SaaS security and CASB solutions for MSP/MSSP customers. You’ll collaborate with engineering, design, and customer service teams to define product strategy, prioritize the roadmap, and ensure that our security products meet the evolving needs of the market and compliance requirements. 

CUSTOMER
ConnectWise is the world's leading software company dedicated to the success of IT solution providers. Its vision is to power a thriving IT ecosystem that transforms what’s possible for SMBs and do this by empowering IT solution providers with unmatched software, services, and community to help them achieve their most ambitious vision of success. These tools are used by IT service providers to automate their activities for small and medium sized businesses (SMBs), such as data backup and restore, providing security, and performing administrative tasks on Microsoft 365 tenants.  

PROJECT
The platform of Managed Service Provider-enabling applications is at the core of our client’s company.  The product team serves the IT security and IT services (MSP/MSSP) market and their SMB customers. We develop Microsoft 365-centric SaaS security and CASB software designed to support the lifecycle of each customer, ranging from the acquisition of SMB companies based upon the competency our subscribers show in assessing and managing IT security, to the configuration and protection of their customers’ SaaS applications and cloud-hosted data. We also provide responsive security support and periodic security reviews. 

Technologies: C#, .NET Core, MS Azure, Entity Framework Core, Docker, and Kubernetes. 

Team: 10 people. 

Responsibilities

• Document and prioritize feature requirements 
• Engage with subscribers directly and indirectly using various data sources and research to understand their challenges and to help them utilize products in ways that help them deliver outstanding IT services to their customers 
• Help define the solution assets relating to the “jobs to be done”, ranging from tactical security configurations to guided workflows that help teach and standardize the security management function 
• Work with other product owners to document requirements through epics, features, user stories and defects, and advocate for them into the product backlog 
• Assist the product team in prioritizing usability improvements, the bug backlog, and the need for new features that can improve overall product adoption 
• Help the team coordinate the backlog across multiple engineering teams to maximize market impact 
• Engage with the engineering team(s) to drive delivery and quality, including the participation in Agile ceremonies, authoring/refining user stories and defects, and documenting acceptance criteria 
• Work with technical writing and marketing teams to create documentation, marketing content, and go-to-market deliverables that aid team goals. This can include functional help guides for end users 
• Work with designers and other PMs to craft and implement in-product user engagement experiences, including product tours, new feature highlights, learning aids, etc. 
• Work with the services team(s) to help drive customer success initiatives, including internal and external product training, multi-channel user engagement tools, and feedback mechanisms that help improve our products 
• Work with design team to create great user experiences, including ancillary tools that work with the product to engage users, track usage, record user sessions, etc.

Requirements

• At least 5 years of general software product management experience, including gathering and documenting requirements, building and managing a product backlog through epic, feature, user story, and defect writing, and driving the development of these work items using Agile methodologies 
• Basic understanding of the IT services, Managed Service Provider (MSP) and/or Managed Security Services Provider (MSSP) market, as well as the role they play in administering cloud application environments, including security management 
• At least 2 years of experience writing documentation for end users that aids in their understanding of the software and how to operate its features 
• At least 2 years of experience with in-product user engagement tools like Intercom, Pendo, and others to help enable product-lead experiences, tours, new feature announcements, etc.  Also, key to this experience is using the tools’ features to measure user engagement and feature adoption 
• Excellent written and verbal communication skills, including the ability to engage prospects and subscribers in requirements discovery, document and confirm requirements, and translate those requirements for software engineers and quality assurance team members 
• Excellent time management and project leadership skills, working with distributed teams across time zones

Will be a plus

• Technical knowledge of security, cloud software development, and PowerShell domains 
• Understanding of the IT security domain, having hands-on cloud security product management, product support, and/or implementation support experience

Вимоги

• 3+ years of experience.
• Proficiency in JavaScript (ES6+) and TypeScript.
• Strong knowledge of React and Next.js.
• Expertise in building scalable Node.js APIs.
• Familiar with graphql.
• Should be able to articulate what is HTTP, TCP, UDP and WebSockets in context of web development.
• Hands-on experience with Docker.
• Experience with relational and NoSQL databases (PostgreSQL, MongoDB, Redis, ClickHouse).
• Understanding of software design principles and ability to write clean, maintainable code.
• Experience with Git and Git workflows.
• CI/CD pipeline setup experience (GitHub Actions/GitLab CI/CircleCI).

Обов'язки

• Develop, maintain, and enhance full-stack features for a applications of various scale.
• Work with modern front-end technologies (React 18+, TypeScript, SCSS) and back-end logic (Node.js).
• Ensure responsive design and cross-browser compatibility.
• Collaborate with team members using Git workflows and best practices for branch management.
• Refactor legacy code and implement modern solutions for scalability and maintainability.
• Participate in code reviews, provide feedback, and contribute to technical discussions.

Буде плюсом

• Knowledge of microservices architecture and distributed systems.
• Hands-on experience with Kubernetes.
• Experience with gRPC.
• Experience with message-brokers (RabbitMQ, Apache Kafka).
• Knowledge of Nest.js.
• Experience with Keitaro/Binom.

Умови роботи
 

• Віддалена робота
• Гнучкий графік роботи
• Система бонусів і плюшок
• Безлімітні відпустка та лікарняні дня

An international digital marketing agency focused on the iGaming niche is looking for an experienced Outreach Specialist.
 

About GRIT Leaders GRIT Leaders is an international digital marketing agency with a strong focus on the iGaming niche. We are a global team of creative problem-solvers passionate about helping businesses grow.
 

Who You Are You’re our ideal candidate if you:

• Have at least 1 year of experience in the iGaming niche
• Have worked with complex GEOs
• Can communicate confidently with webmasters in English (and other languages are a plus)
• Know how to use Ahrefs to analyze link quality
• Are highly proficient in Google Sheets
• Are proactive in identifying and solving problems early
• Take ownership of tasks and meet deadlines consistently
   

Nice to Have

• An existing database of donor websites and intermediaries
   

What You’ll Be Doing

• Researching potential donor sites through competitor analysis, marketplaces, and other sources
• Creating and managing outreach email campaigns
• Maintaining communication with webmasters and intermediaries
• Managing and regularly updating internal databases
• Creating content briefs for guest post orders
• Planning and purchasing monthly guest post placements
• Ensuring proper placement and quality control of donor websites
• Providing regular performance and progress reports
   

What We Offer

• Full-time employment — remote or in-office (your choice)
• A dynamic and engaging international work environment
• Opportunities for professional growth and development
• Participation in exciting projects within one of the most innovative industries
   

If this sounds like the right fit for you, we’d love to hear from you!

We are currently looking for a Customer Support Specialist to join a manufacturing company in the field of radio electronics. The main responsibility of this role is to handle incoming customer inquiries related to technical issues or product malfunctions. You will be the first point of contact for clients seeking assistance and will work closely with the technical team to ensure timely and effective resolution of problems.

Responsibilities:

• Providing user consultations regarding the operation of the company’s devices and software
• Analyzing and diagnosing technical issues (via chat, phone, or support system) during day (shift 10:00 — 19:00)
• Involving the engineering department (L2) in complex cases
• Testing typical user scenarios and reproducing errors

• Collecting user feedback, contributing to the knowledge base and FAQ

   

Requirements:

• Experience in technical support, electronics, or IT — from 1 year
• Knowledge of computer networks (Ethernet, IP, TCP)
• Ability to work with technical documentation in Ukrainian and English
• Excellent written and spoken Ukrainian
• Ability to communicate clearly and calmly with clients

• English: level Intermediate+

   

Preferred qualifications:

• Understanding the principles of serial interfaces (UART, USB)
• Experience with firmware and device updates

• Understanding the principles of radio communication

   

The company offers:

• Official employment with a competitive salary and clear, transparent terms of cooperation.
• Paid vacation (24 calendar days per year) and paid sick leave.
• Support for your professional growth — the company is actively expanding, and you’ll have the opportunity to grow together with it.

• An atmosphere of trust, open communication, and leadership—initiative is welcomed, ideas are brought to life, and the team supports your progress.

   

This position offers the opportunity to become an integral part of the customer support team, directly contributing to client satisfaction and the overall success of the organization. You will be at the intersection of communication and coordination, playing a vital role in resolving technical issues and supporting the company’s strategic goals through exceptional service.

Customer Technical Support Engineer – Tier 1 (LATAM)

Synergy Beam Solutions is innovating the future of telecommunications for modern call center operations. As we launch our next-generation platform, we're seeking a passionate and sharp Tier 1 Customer Technical Support Engineer to join our fully Remote LATAM team.

You will be the front line of technical support for our clients across Latin America, responsible for resolving issues, documenting solutions, and ensuring every customer interaction is exceptional.

What You'll Be Doing:

• Own the Customer Experience: Serve as the primary point of contact (L1) for our business and communication application users, delivering timely and professional support.
• Investigate and Resolve: Efficiently troubleshoot, reproduce, and document customer issues end-to-end within our ticketing system.
• Drive Process Improvement: Identify and report on recurring technical issues, contributing insights to reduce future problems and enhance product stability.
• Build Knowledge: Maintain and expand our internal Knowledge Base and refine IT process templates for better team efficiency.
• Communicate Clearly: Translate complex technical issues into clear, actionable updates for customers, ensuring swift incident resolution.

What You Bring to the Team:

• Experience: At least 1 year in a dedicated Technical Support, Helpdesk, or IT role.
• Technical Acumen: Proven ability to troubleshoot application workflows, understand business logic, and utilize tools like Google Chrome Developer Tools.
• Communication: Exceptional customer communication skills (written and verbal).
• Language: Professional working proficiency in English (B2/Upper-Intermediate or higher).
• Mindset: Highly reliable, organized, and detail-oriented, with the flexibility to cover shifts needed to support our LATAM client base.

Great to Have (Bonus Skills):

• Familiarity with monitoring and logging tools such as Prometheus, Grafana, Kibana, or the ELK stack.
• Basic understanding of Jira, SQL, HTTP/API fundamentals, or VoIP systems.
• Experience with Kubernetes or general containerized environments.

We are a top-1 sea moss superfood brand in the U.S., on a mission to redefine natural wellness.

Our goal? To make wellness simple, accessible, and affordable for everyone, everywhere.

Our products are skyrocketing (literally!), and with our rapid expansion, we’re looking for a cool Amazon Account Health Specialist to join our team and ensure our accounts are always in top shape.

Why join us?

First of all, you’ll be the first line of defense for our Amazon accounts. You’ll play a key role in protecting our brand, minimizing risk, and keeping our listings profitable. If you love solving problems, digging into Amazon’s backend, and being the calm in the chaos — this is your arena.

What we’re looking for:

• Have a solid understanding of Amazon’s compliance policies and internal systems.
• Are fluent in English (written & spoken).
• Are highly organized and comfortable juggling multiple cases at once.
• Take ownership of your role.

What you’ll do:

• Daily monitoring of Amazon account health, including tracking policy violations, restricted products, FBA investigations, open cases, and potential risks.
• Quick identification and communication of any account issues to internal teams — no surprises.
• Handling listing and ASIN reinstatements — you know how to get things unblocked fast.
• Coordinating with Amazon Support and collaborating with internal account managers to resolve issues efficiently.
• Keeping the team updated on the latest Amazon policy changes and how they affect our operations.
• Monitoring negative reviews (1-3 stars) and ensuring swift, professional follow-up through customer care.

Bonus Points If You:

• Have prior experience handling complex Amazon account issues or working directly with Amazon support teams.

• Have experience in an e-commerce or Amazon agency environment.

  Why Work With Us

  We’re building something with depth and direction. No shortcuts. No hype cycles. You’ll be part of a team that values clarity, care, and trust — and you’ll have a direct impact on how smoothly our leadership team operates.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity
• So, if you’re ready to be the right hand that helps leadership move faster and smarter, we’d love to meet you.