Jobs at Djinni

About Yanarchy

Yanarchy is a Los Angeles–based talent management agency working with media creators and digital talents as scalable businesses. We focus on sustainable growth, strong monetization models, and long-term value by combining creativity with disciplined execution.

We treat content distribution as a core growth function — where consistency, timing, and platform understanding directly impact reach and performance.

The Role

We are looking for an SMM Manager (Content Distribution) who will focus on maximizing organic reach across our talents’ social media accounts, primarily on Instagram.

This is not a content creation role — your focus will be on managing pages, distributing ready-made content, and optimizing performance through platform mechanics, timing, and experimentation.

You will play a key role in ensuring that content reaches the right audience and performs consistently across platforms.

What You Will Do

Content Distribution & Account Management
Manage social media accounts and coordinate publishing schedules, primarily on Instagram.

Performance Monitoring
Track content performance, analyze engagement metrics, and identify patterns in reach and visibility.

Growth & Experimentation
Test different posting strategies, formats, and timing to maximize organic reach.

Cross-Platform Distribution
Leverage cross-posting opportunities to expand content visibility across platforms.

Trend & Algorithm Tracking
Stay up to date with platform updates, algorithm changes, and viral trends — with a strong focus on the US market.

Candidate Expectations

• 1.5–3+ years of experience in SMM / content distribution / social media management
• Hands-on experience with platforms like Instagram (required) and at least one additional platform
• Strong understanding of platform algorithms, trends, and audience behavior (especially US market)
• Experience working with short-form video content
• Understanding of performance metrics (reach, engagement, retention basics)
• Willingness to experiment and iterate on posting strategies
• Strong organizational skills and attention to detail
• Ability to work independently in a fast-paced environment
   

Nice to Have

• Basic video editing skills or experience adapting content
• Experience working with creator-driven or media content
• Understanding of content lifecycle and distribution funnels
  
   

What We Offer

• Fully remote work in an international team
• Clear focus: distribution, performance, and growth
• Opportunity to work with high-volume content and test different strategies
• Fast feedback loop and data-driven decision-making
• Paid vacation, sick leave, and personal days off

Main requirements

• 3+ years in B2B sales, ideally in SaaS, MarTech, AdTech, Mobile, or Loyalty/Gamification tools
• Advanced English (C1+)
• Proven experience owning the full sales cycle: prospecting → qualification → demo → follow-up → closing
• Experience selling to product, marketing, and growth teams within digital businesses
• Strong understanding of ICP qualification
• Ability to run product demos and translate product features into ROI-driven value
• Comfortable using CRM (HubSpot), LinkedIn Sales Navigator, email outreach tools
• Highly proactive: able to build pipeline, test segments, develop outbound angles, and suggest improvements
• Growth mindset, resilience, and ability to work in a fast-moving startup environment

Bonus: experience selling to gaming studios, mobile apps, fintech, telecom, or Web3 projects
 

Main responsibilitiesPipeline Building & Lead Qualification

• Build and manage a strong pipeline of qualified prospects across gaming, fintech, apps, startups, and Web3
• Perform outbound prospecting through LinkedIn, email, and partner channels
• Qualify leads and route non-fit leads to nurturing workflows

Product Demos & Consultative Sales

• Conduct high-quality, tailored demos for different ICPs
• Deliver ROI-driven narratives that support conversion and shorten sales cycles

Deal Management & Closing

• Manage follow-ups, objection handling, contract negotiation, and closing motions
• Maintain CRM hygiene and forecasting accuracy

Cross-functional Collaboration

• Collaborate with Marketing to align outbound angles, pre-demo materials, and ICP segmentation insights
• Work with Product to understand upcoming features, roadmap, and customer feedback loops
• Support PR & Content with sales insights about objections, preferences, and verticals
   

What we offer

• Hybrid format in Lisbon, Portugal
• Flexible working hours
• 20 paid days to recharge and unwind
• Additional support covering 14 days for health-related matters
• Professional growth support during the first months, with guidance from experienced team members
• Engaging corporate events and activities
• Competitive financial compensation
   

Stages of interviews

• Call with Recruiter
• Intro Call with Hiring Manager
• Demo call – Case Study
• Final Call if needed

We’re looking for an Account Manager with B2B experience to work with a platform that helps digital products retain and engage users through loyalty programs, gamified missions, and token-based rewards.

Main requirements

• 3+ years as an Account Manager or Customer Success Manager in B2B SaaS
• Proven experience managing multiple client accounts simultaneously (5–15)
• Hands-on experience launching clients end-to-end: onboarding → configuration → production
• Solid understanding of web and mobile application architecture
• Confident working knowledge of: REST APIs (endpoints, events, callbacks, webhooks), Client–server interactions, Databases (entities, relations, event-based logic)
• Experience with analytics and BI tools: Tableau (or equivalents: Looker, Power BI, Metabase)
• Comfortable working with admin panels and no-code tools
• Understanding of loyalty, gamification, and retention mechanics
• Ability to select and adapt loyalty mechanisms based on client business goals
• Experience working with solution catalogs, templates, or modular platforms
• Clear, structured communication with B2B clients
• Ability to translate business needs into technical requirements
• Proactive mindset — focused on driving outcomes, not just execution
• Strong ownership, time management, and deadline discipline
• English level - C1
   

Main responsibilities

• Manage client communication across all stages: onboarding, configuration, and production launch
• Select appropriate loyalty and gamification mechanics from the Enable3 catalog
• Independently configure client programs in the product’s admin panel
• Collect, structure, and communicate client requests to the development team
• Coordinate with the Sales team during client handover and go-live
• Ensure timely launches and alignment with client expectations
   

What we offer

• Hybrid format in Lisbon, Portugal
• Flexible working hours
• 20 paid days to recharge and unwind
• Additional support covering 14 days for health-related matters
• Professional growth support during the first months, with guidance from experienced team members
• Engaging corporate events and activities
• Competitive financial compensation
   

Stages of interviews

• Call with Recruiter
• Intro Call with Hiring Manager
• Final Call if needed

About Yanarchy

Yanarchy is a Los Angeles–based talent management agency working with media creators and digital talents as scalable businesses. We focus on sustainable growth, strong monetization models, and long-term value — combining creativity with disciplined execution.

Design plays an important role in how we communicate ideas, structure information, and present our work — both internally and externally.

The Role

We are looking for a Graphic Designer (Mid-level) to join our team.

This role is well suited for someone who already has a solid design foundation and wants to further develop their skills in a structured, fast-paced, and professional environment.

You will primarily focus on presentation design, while also contributing to a variety of internal creative tasks across the company.

What You Will Do

Presentation Design
Create clear, structured, and visually strong presentations for internal and client use.

Brand & Visual Support
Develop and maintain basic brand elements such as layouts, icons, and simple logo variations.

Merch & Creative Assets
Design merchandise (apparel, accessories, promotional materials) aligned with brand direction.

Internal Projects
Support various design needs across teams — including digital and print materials.

Design Organization
Maintain well-structured files, templates, and assets for efficient team collaboration.

Candidate Expectations

• 1,5–3+ years of experience in graphic design
• Strong understanding of design fundamentals (typography, color, composition, layout)
• Hands-on experience with presentation design
• Proficiency in Canva, Figma (or similar tools)
• Ability to work from briefs, process feedback, and iterate quickly
• High attention to detail and structured approach to files and deadlines
• Portfolio with relevant work (presentations, social media, posters, etc.)
• English level B2 (Upper-Intermediate) — for understanding briefs and context
   

Nice to Have

• Experience working with brand systems or guidelines
• Basic experience with print materials
• Interest in digital content, creators economy, or media products
   

What We Offer

• Fully remote work in an international team
• A variety of design tasks — not limited to one format
• Clear briefs and structured workflows
• Opportunity to grow within a fast-developing company
• Paid vacation, sick leave, and personal days off

Evestar is a fast-growing marketing agency with a team of 60+ professionals. We are recognized as one of the leaders in digital marketing in Florida and continue to scale internationally. We are currently looking for a strong Recruiter / Talent Acquisition Specialist for a long-term opportunity within our dynamic and growing team.

Key Responsibilities:

• Source and actively headhunt top talent across North America, South America, Europe, and Asia
• Manage hiring for roles across different functions and levels (content creators, managers, designers, developers, copywriters, marketing managers)
• Strong talent assessment skills, with the ability to identify a candidate’s true potential, role fit, and likelihood of long-term success beyond what is written on a resume
• Build and execute effective sourcing strategies for different markets, roles, and hiring priorities
• Support candidates throughout the full hiring journey, including onboarding, team integration, and follow-up during the first months of employment
• Contribute to strengthening Evestar’s employer brand and external positioning in the talent market
• Monitor hiring quality, candidate feedback, and the overall effectiveness of the recruitment process

Requirements:

• Proven track record of successfully hiring high-performing / top-tier specialists
• Strong experience in international recruiting and direct headhunting
• Fluent English (Advanced / Advanced Plus), with the ability to communicate confidently with both candidates and team members
• Strong communication skills, initiative, independence, self-organization, and a proactive approach

Nice to Have:

• Basic understanding of digital marketing
• Previous experience hiring for agencies, e-commerce businesses, or digital teams

NuxGame is a dynamic IT company delivering top-tier software solutions for the iGaming industry. We empower operators of all sizes to expand into new markets, strengthen their existing brands, and achieve ambitious business goals.

We are looking for a DevOps TL to join our team. If you are passionate about building resilient infrastructure, leading talented engineers, and ensuring high availability for high-load systems, this is the place for you.

Tech Stack: AWS, Kubernetes, Terraform, Helm, GitHub Actions, VictoriaMetrics, Grafana, New Relic, Aurora, Redis, Cloudflare, Python/Bash.

Your Responsibilities:

You will be responsible for the reliability and scalability of our platform infrastructure, leading the team towards operational excellence.

• Team Leadership: Lead, mentor, and grow the DevOps team. Set technical priorities, optimize delivery workflows (hiring, performance reviews), and foster a culture of engineering excellence.
• Infrastructure as Code: Design and maintain scalable, multi-account AWS infrastructure using Terraform and Helm. Drive the adoption of GitOps practices for consistent environment management.
• Kubernetes Orchestration: Lead the development and support of high-availability EKS clusters, focusing on autoscaling, networking (CNI/Service Mesh), and resource optimization.
• Operational Excellence: Support continuous delivery through optimized CI/CD pipelines. Ensure 99.9%+ availability via robust monitoring, incident response protocols, and proactive system performance tuning.
• Security & Compliance: Strengthen security controls across the platform. Implement Zero-Trust principles, manage IAM/Secrets, and oversee Cloudflare security services (WAF, DDoS protection).
• Database Operations: Ensure reliability of stateful services (MySQL/Aurora, Redis), automating backups, failover strategies, and performance tuning.
• Cross-Functional Collaboration: Partner with Backend, Product, and QA teams to align infrastructure roadmap with business goals and eliminate bottlenecks in the development lifecycle.

What we expect from you:

• Experience: 5+ years in a DevOps role with 2+ years in a leadership position (managing team workflows, mentoring, reporting).
• AWS Expertise: Deep understanding of AWS ecosystem (multi-account organizations, advanced networking, security best practices, and cost optimization).
• Kubernetes Mastery: Advanced experience with EKS (HA networking, PodDisruptionBudgets, NodeGroups, Service Mesh, Cilium/eBPF).
• IaC & GitOps: Strong proficiency with Terraform (multi-environment modules) and GitOps tools (FluxCD or ArgoCD).
• CI/CD Strategies: Experience designing secure, scalable deployment pipelines (GitHub Actions, Jenkins) for PHP and Go applications.
• Observability: Expert knowledge of monitoring stacks (Prometheus, Grafana, Alertmanager, New Relic, Sentry) and experience designing custom metrics/alerts strategies.
• Security Fundamentals: Strong grasp of network segmentation, SSL/TLS, Secrets Management (AWS Secrets Manager/External Secrets Operator), and compliance basics.
• Automation: Proficiency in Python or Bash for creating operational tooling and automation scripts.

It will be a plus:

• Architecture: Experience with Multi-Region and Multi-Cloud architectures, cross-cluster networking, and disaster recovery strategies.
• Streaming Data: Experience with Kafka/MSK or other event streaming systems.
• Compliance: Experience with PCI DSS or equivalent compliance frameworks.
• Performance: Deep understanding of Linux internals and advanced caching strategies (Redis, Cloudflare, S3 tiering).
• Cost Management: Strong background in FinOps and cost optimization techniques across cloud providers.

About us:

BetterMe —a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

About the role:

We are seeking a Backend Engineer skilled in PHP and JavaScript, experienced in frontend development using React and Vue, to join our team.
In this role, you will focus on developing new product features, enhancing existing applications, and ensuring the reliability and scalability of our backend systems. You will work with a modern tech stack and play a key part in our ongoing transition from a monolithic architecture to microservices.

Your impact:
 

• Implement backend features from conception through to deployment, ensuring they meet strategic business objectives.
• Design and develop admin panels and UI components using React, Vue, and JavaScript, dedicating approximately 20% of your time to frontend tasks, and leverage AI-assisted tools to accelerate development where appropriate.
• Write clean, secure, testable, scalable and well-documented product or system code.
• Actively participate in multiple aspects of the SDLC, including planning, development, testing, and deployment.
• Work closely with product, client, and other cross-functional teams to deliver high-quality features and resolve integration issues.
• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
• Contribute to backend architecture decisions, including the transition from monolith to microservices.
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
   

About you:
 

• 2+ years of experience in backend development in total.
• Experience with PHP 8.0+ with OOP skills, using frameworks like Symfony or Laravel.
• Motivation to work with both PHP and Frontend (~ 80% PHP / 20 JavaScript % for now).
• Experience in frontend development with JavaScript frameworks/libraries such as React or Vue, and familiarity with jQuery for legacy projects.
• Ability to independently develop admin panels and UI components, and leverage AI-assisted tools to accelerate frontend tasks.
• Experience with relational databases — MySQL and/or PostgreSQL.
• Experience with in-memory storage and caching (e.g., Redis, AWS Elastiсache, etc.).
• Experience with Linux environments, CI/CD pipelines, Docker containers, and background job processing.
• Experience with asynchronous communication via tools like RabbitMQ, Apache Kafka, or Amazon SQS.
• Hands-on experience with microservices architecture (communication, patterns, development process) and developing REST APIs.
• Practical understanding of software design principles and best practices (SOLID, design patterns, 12-Factor App methodology).
• Ability to write and maintain unit tests (e.g., using PHPUnit) and ensure high code coverage for new code.
• Fast learner with a strong desire to continually acquire new knowledge, and excellent problem-solving skills.
   

Would be a plus:
 

• Experience with distributed systems and high-load services.
• Experience with cloud and container orchestration tools: AWS services.
• Kubernetes/Helm, and service mesh technologies like Istio.
• Experience with search engine technologies (e.g., Elasticsearch, OpenSearch, or Apache Solr).
• Familiarity with Clean Architecture software design philosophy or DDD.
• Ability to document requirements and create architectural diagrams (using PlantUML or Mermaid).
• Excellent communication and collaboration skills. Proactive approach to identifying and solving complex problems.
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Support for sports events. We cover entry fees and encourage the team to compete and participate together.
Modern equipment. We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.

Find more about us on social media platforms: Instagram, LinkedIn.

Job Description

Required:

• Good knowledge of testing theory (test types, test cases, bug reports etc.)
• Basic knowledge of hardware
• Attention to detail, patience, and investigation skills
• At least intermediate English level
• Fast learner with strong problem-solving skills

Preferred:

• Basic knowledge of Python
• Technical writing

Job Responsibilities

Manual testing of streaming devices' firmware on different platforms
Creating bug reports
Creating and updating test documentation

Department/Project Description

Our Customer is one of the largest companies in the home entertainment consumer electronics market, striving to provide its clients with high-quality products and services.

The main project goal is to ensure the high quality of firmware releases on various streaming platforms (STBs, Smart TVs, sound devices) by conducting testing on real equipment in different combinations and setups. The project includes manual and automated testing.

Bookimed is the #1 medical tourism platform since 2014. Our mission is to make advanced medical solutions accessible to everyone: 1,511 clinics, 58 medical coordinators, 6,356 reviews, and 24/7 support.

We are looking for an energetic Sales Manager who is ready to manage the full sales cycle, achieve KPIs, and earn based on results. Medical education is not required — strong communication skills, sales mindset, and result orientation matter most.

Responsibilities:

• Achieve monthly sales targets and financial KPIs.
• Manage the full client journey — from the first inquiry to deal closure.
• Communicate with clients via chat, phone, and email.
• Work with a CRM system: process leads and keep client profiles up to date.
• Collaborate closely with the team and Team Lead to maximize results.

We expect:

• Experience in sales is preferable, but not obligatory.
• English B2 or higher.
• Experience working with CRM systems.
• Strong communication and negotiation skills.
• Empathy and the ability to work with different client types, including emotional or challenging ones.
• Proactivity, strong result orientation, and motivation to grow financially and professionally.
• Flexibility to contact clients outside standard working hours when needed.

Nice to have:

• Other languages like Spanish, French, and German.
• Medical background.

We offer:

• Fixed salary starting from 500 USD + bonus system — uncapped income.
• Remote work with a flexible schedule.
• Work with hot leads only.
• Structured onboarding and ongoing support from a Team Lead and the team.
• Clear opportunities for professional and financial growth.

If you’re ready to sell, achieve results, and earn based on your performance, Bookimed is waiting for you!

About Akvelon

🌎Akvelon is an American company with offices in Seattle, Mexico, Ukraine, Poland, and Serbia. Our company is an official vendor of Microsoft and Google. Our clients also include Amazon, Evernote, Intel, HP, Reddit, Pinterest, AT&T, T-Mobile, Starbucks, and LinkedIn. To work with Akvelon means to be connected with the best and brightest engineering teams from around the globe and working with an actual technology stack building Enterprise, CRM, LOB, Cloud, AI and Machine Learning, Cross-Platform, Mobile, and other types of applications customized to client’s needs and processes.

We are seeking a dynamic and results-oriented Recruitment Researcher to join our team. The ideal candidate will possess exceptional communication and negotiation skills, coupled with a strong ability to work collaboratively within a team. As a Recruitment Researcher, you will be responsible for identifying and attracting top talent, conducting thorough candidate assessments, and supporting the full recruitment lifecycle. Your proactive approach and dedication to achieving results will be key to your success in this role. If you are passionate about recruitment and thrive in a fast-changing environment, we want to hear from you.

Requirements:

🔸1+ year of experience in IT researching/sourcing;
🔸General understanding of technologies in the IT Industry;
🔸Knowledge of X-ray, Boolean search, job boards, LinkedIn search, GitHub, Stack Overflow;
🔸English level — Intermediate and higher;
🔸Strong communication and negotiation skills;
🔸Results-oriented mindset, with a proven ability to set and achieve recruitment targets and deliver high-quality candidates in a timely manner.

Responsibilities:

🔸Search for candidates via LinkedIn and other resources;
🔸Drawing up CVs of candidates in a corporate format;
🔸Process responses from the corporate website, DOU and other resources;
🔸Working with different recruitment tools;
🔸Work closely with the Recruitment team to determine hiring needs and priorities.
 

Working Conditions and Benefits

🔸Paid vacation and sick leave (without requiring a sickness list);
🔸Official state holidays — 11 days considered public holidays;
🔸Opportunities for professional growth through challenging projects and the possibility to switch roles, master new technologies, and improve skills with company support;
🔸Flexible working schedule: 8 hours per day, 40 hours per week;
🔸Personal Career Development Plan (CDP);
🔸Employee support program (Discounts, Care, Health, Legal compensation);
🔸Paid external training, conferences, and professional certification aligned with the company’s business goals;
🔸Internal workshops and seminars;
🔸Corporate library (paper and e-books) and internal English classes.

If you are a motivated and talented Recruitment Researcher seeking a challenging opportunity with a global technology company, this position is perfect for you.

Bookimed No. 1 Platform of Medical Tourism since 2014. Our mission is to provide access to advanced medical solutions for everyone: 1511 clinics, 58 medical coordinators, 6356 reviews, and the best service with 24/7 care and support.

We invite you to work as a Sales Representative at Bookimed.

Responsibilities:

• Processing of incoming requests from patients seeking treatment abroad.
• Communicate and interact with patients through various channels (chat/phone/email).

• Working with the CRM system: filling in patient requests to create patient profiles.

   

Mandatory skills:

• English B2 and higher.
• Previous experience in sales.
• Experience with the CRM system.
• Strong communication skills.
• Willingness to communicate with patients outside of working hours.
• Proactivity, a desire to develop both financially and professionally.

Nice to have:

• Medical education/experience/practice.
• Spanish|French B2 and higher.

Benefits:

• Fixed-rate + bonus system, so your earnings are unlimited 🚀
• Remote work with the US timezone.
• Work only with «hot» leads/patients.
• Paid annual leave and sick leave.
• Compensation package.
• Work in a friendly atmosphere within the sales team.
• Onboarding and probation period with constant support from the Manager and Team Lead.

If you are open to new things, goal-oriented, and ready to support and be responsible for our mission to help people worldwide, welcome to Bookimed!

WOW24-7 is looking for an experienced Onboarding Manager (Head of Onboarding) to own and lead the entire onboarding lifecycle for new client projects.
This role is responsible for ensuring smooth project launches from contract signing to go-live, aligning Sales → Onboarding → Operations processes, and building structured, scalable onboarding standards.
The Onboarding Manager will manage both the Onboarding Specialist and Trainer, ensuring that documentation, CRM setup, knowledge bases, and training processes are consistent, high-quality, and aligned with operational expectations.
This is a strategic and operational leadership role focused on governance, stakeholder alignment, readiness control, and continuous improvement.

Requirements:

✔️3-5+ years of experience in customer support operations, onboarding, implementation, or BPO environment
✔️Proven experience managing onboarding projects end-to-end
✔️Experience managing or mentoring team members
✔️Strong organizational and coordination skills
✔️Experience creating documentation, knowledge bases, and structured processes
✔️Experience working with CRMs / helpdesks (Zendesk, Gorgias, Intercom, HubSpot, etc.)
✔️Strong stakeholder management skills (internal & client-facing)
✔️Confident written and spoken English (C1+)
✔️Ability to manage multiple projects simultaneously
✔️Strong analytical and structured thinking
✔️Proactive mindset and ownership mentality

Responsibilities:

➖Own and manage the full onboarding lifecycle (contract signing → go-live → handover)
➖Act as the main onboarding owner and escalation point during the onboarding phase
➖Align onboarding activities with Sales, Operations, QA, HR, IT, Trainer, and Clients
➖Oversee CRM/helpdesk setup (channels, workflows, permissions, integrations)
➖Ensure structured and high-quality knowledge bases are created and maintained
➖Define onboarding timelines and approve go-live readiness
➖Monitor onboarding risks, blockers, and capacity planning
➖Design and maintain onboarding standards, templates, and playbooks
➖Lead post-launch reviews and implement process improvements
➖Manage and coach the Onboarding Specialist and Trainer
➖Ensure structured handover to the Operations team

Would be a plus:

✔️Previous experience in BPO / customer support outsourcing
✔️Experience with LMS platforms (AcademyOcean or similar)
✔️Understanding of KPIs, SLAs, QA metrics, AHT, FRT
✔️Experience with Six Sigma / Lean / DMAIC approach
✔️Basic technical knowledge (APIs, SaaS integrations)
✔️Experience working with international clients

Work conditions:

🕙 Standard EU business hours with flexibility depending on project launches: Monday to Friday, 10:00–18:00;
🌱 3-month probation period with full support from the team to help you quickly dive into the processes;
🏖 18 paid vacation days per year to rest and recharge;
🤒 15 paid sick leave days to cover unforeseen situations;
🤝 An open and friendly team where ideas and initiative are truly valued.

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

✔️Experience in L1/L2 technical support or IT service desk roles
✔️Basic knowledge of Windows Server environments
✔️Basic MS SQL knowledge (user-level: queries, validation, data checks)
✔️Fundamental understanding of network technologies and protocols
✔️Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
✔️Confident in written and spoken English
✔️Independent, reliable, and detail-oriented working style
✔️Technical and solution-oriented mindset
✔️Strong interpersonal and communication skills

Responsibilities:

➖Provide L1/L2 technical support via email, chat, and calls
➖Troubleshoot Windows environment issues and basic network connectivity problems
➖Perform basic MS SQL checks and validate measurement or system data
➖Support configuration and deployment of IoT devices/data loggers following documented procedures
➖Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
➖Maintain accurate ticket documentation in CRM/helpdesk systems
➖Follow internal workflows, SLAs, and quality standards
➖Contribute to knowledge base creation and continuous process improvements
➖Collaborate with Team Leaders, QA, Operations, and Engineering

Would be a plus:

✔️Experience with Zendesk and similar ticketing platforms
✔️Previous BPO / outsourcing experience
✔️Technical education or certifications
✔️Experience supporting SaaS or hardware-enabled products
✔️Familiarity with structured troubleshooting methodologies

Work conditions:

➖Remote work.
➖The probation period is two months.
➖2 non-fixed days off per week.
➖3 types of work shifts:
- M - 8:00-16:00
- D - 16:00-0:00
- N - 0:00-8:00

Let’s start with what PLANEKS offers:

0. Fast and comfortable hiring process.

1. 100% remote work opportunity and flexitime - choose working hours between 8:00-20:00.

2. Manage your compensation $$$$ budget - Travel tickets, Work equipment, Health insurance, Software, Sport, Training.

3. Salary paid in USD + tax compensation. Revision every 12 months. We want everyone to be confident in what tomorrow brings.

4. Everything to provide a good rest. YES: Paid vacation, national holidays, sick leaves(and support in case of serious diseases). NO: overtime, work on weekends.

5. Regular feedback, mentorship, code review. Friendly and professional team that supports you. Well, we're proud of how we handle that. So you can always count on us.

6. Speaking clubs with a native speaker to constantly maintain your English level.

7. No bureaucracy - transparent processes and flat management. Working remotely means keeping things as simple as possible to work efficiently.

We propose something more significant than a job. PLANEKS means developing a new lifestyle for our colleagues and clients. So take your part in it!

Position Overview: We are looking for a highly motivated, detail-oriented, and adaptable Quality Control Engineer to join our dynamic team. The successful candidate will be responsible for ensuring the quality and reliability of our hospitality automation services. The Quality Control Engineer will play a critical role in establishing a structured testing process, ensuring the reliability and efficiency of our web application, and supporting the team’s development efforts.

The project:

Our client is transforming the hospitality industry with innovative solutions that optimize daily operations, enhance transparency, and drive profitability. 

Our flagship product automates tip management, and we’re expanding our suite of tools to streamline every aspect of hospitality operations.  

Required Hard Skills:

• Strong experience in software quality assurance, test planning, and execution.
• Extensive experience in manual testing of web applications, including user interface testing across desktop, tablet, and mobile devices.
• Proficiency in executing functional, regression, and integration tests to ensure the application’s stability and reliability.
• Ability to design and execute detailed test cases based on business requirements and user stories.
• Expertise in testing APIs and integrations with multiple third-party systems, ensuring seamless data flow and functionality.
• Hands-on experience testing payment gateways, processing flows, and payroll systems, ensuring accuracy, security, and compliance.
• Ability to test and validate complex algorithms and data-driven calculations, ensuring accuracy and reliability.
• Strong skills in using defect tracking tools like Jira or Trello for logging, tracking, and managing bugs.

Nice to Have:

• Basic understanding of Python and JavaScript (React) to support the development of test scripts and understanding of the application’s codebase.
• Experience with version control systems like Git for managing test scripts and collaborating with the development team.
• Exposure to continuous integration and deployment processes to support testing within the development pipeline.
• Familiarity with automation testing tools such as Selenium or Cypress, with a willingness to learn and implement automation testing gradually.
• Knowledge of performance and security testing.

Soft Skills: 

• Adaptability. Ability to thrive in a fast-paced, constantly changing environment, quickly adapting to new requirements and challenges.
• Collaboration. Strong team player who can effectively engage with developers, project managers, and other stakeholders.
• Communication. Excellent verbal and written communication skills to convey testing results, issues, and recommendations clearly.
• Problem-Solving. Strong analytical skills to identify issues and propose effective solutions.
• Initiative. Proactive in identifying areas for improvement and driving change to enhance product quality and team efficiency.

Key Responsibilities:

• Quickly gain an in-depth understanding of the project to contribute effectively and efficiently, ensuring a smooth testing process.
• Establishing a structured and efficient testing cycle that improves product quality without slowing down development.
• Develop comprehensive test plans and test cases based on product requirements and user scenarios to ensure all features are tested thoroughly.
• Conduct thorough manual testing of the web application, focusing on functionality, usability, and integration with third-party systems. 
• Conduct thorough testing of complex calculation algorithms to ensure accuracy and reliability in various tipping models.
• Identify, document, and report bugs and issues clearly and accurately, working closely with the development team to resolve them.
• Work closely with developers, project managers, and stakeholders to understand the product and its requirements, identify, document, and resolve bugs and issues.

Our client is seeking a motivated and skilled Data Engineer to join their core Data Engineering team. This is a hands-on role designed for a technical expert who enjoys building robust data architectures and working directly with the Modern Data Stack

As a Data Engineer, you will be responsible for designing, developing, and optimizing data transformation pipelines. You will play a crucial role in turning raw data into actionable insights by leveraging Snowflake and dbt to ensure high-quality, scalable data delivery.
 

Key Responsibilities:

• Design and build sophisticated SQL models to process both batch and near real-time data streams.
• Utilize dbt to implement reliable, version-controlled transformation logic.
• Ensure high performance and cost-efficiency within the Snowflake environment.
• Build and maintain scalable ELT/ETL processes to support the organization's evolving data needs.

Skills & Experience:

• Proven experience working with Snowflake architecture (Virtual Warehouses, Snowpipe, etc.).
• Strong proficiency in using dbt for modular data modeling and testing.
• Expert-level ability to write complex, performant, and clean SQL code.
• Solid understanding of data warehousing concepts, schema design (Star, Snowflake, Data Vault), and data lifecycle management.
• A proactive approach to problem-solving and a passion for deep-diving into technical challenges.

Nice to Have:

• Real-time Processing: Previous experience building SQL models specifically for real-time data pipelines.
• Experience with orchestration tools (e.g., Airflow, Dagster) or cloud platforms (AWS/Azure/GCP).