Jobs at Djinni

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are currently seeking a Customer Sales Advisor (German Desk) to join our team

This role is part of a newly launched international project focused on helping potential customers throughout their purchasing journey. You'll work with warm leads who have already expressed interest in premium products, guiding them through the decision-making process and delivering an outstanding customer experience.

This is a sales-focused role, ideal for professionals who enjoy consultative selling, relationship building, and creating personalized customer interactions.

Working schedule:

• Monday–Friday
• Approximately 08:00–17:00 CET
• 1-hour break
• Fully remote work

Your future responsibilities include:

• Following up with warm leads who have requested product information and shared their contact details;
• Making outbound calls to customers across the DACH region and other European markets;
• Communicating with customers in both German and English;
• Presenting products, answering general questions, and supporting customers throughout their purchasing journey;
• Building trust and creating a premium customer experience during every interaction;
• Handling basic objections and helping interested prospects make confident purchasing decisions;
• Recording customer interactions, feedback, and next steps in CRM systems;
• Escalating complex product, pricing, delivery, or payment-related questions to the appropriate internal teams;
• Following established sales processes, communication guidelines, and quality standards.

Communication channels:

• Outbound phone calls;
• CRM system;
• Messaging tools.

This position focuses on sales consultations rather than traditional customer support.

Needed experience & skills:

Required:

• German proficiency (C1–C2);
• English proficiency (C1);
• 1–3 years of experience in sales, customer consultations, or similar customer-facing roles;
• Experience communicating with customers over the phone.

Soft skills:

• Excellent communication and active listening skills;
• Strong interpersonal skills and the ability to build rapport quickly;
• High level of ownership and accountability;
• Empathy, patience, and customer-oriented thinking;
• Confidence in handling objections and guiding customers through the decision-making process.

Work with EverHelp is about:

• Fully remote collaboration;
• Working with international teams and premium global products;
• Professional onboarding with a paid training program;
• A collaborative environment where teammates support each other's growth;
• Opportunity to develop consultative sales and communication skills in an international environment.

Training program:

• 10-day training program (80 hours) before starting independent work;
• Paid training;
• Product knowledge, communication standards, sales processes, and CRM tools are covered during onboarding.

What makes this role unique?

• You'll work with warm leads rather than cold outreach;
• Every customer interaction is expected to deliver a true "WOW" experience;
• You'll represent a premium international brand where relationship-building and consultative communication matter more than aggressive selling;
• You'll become part of a growing international project from its very beginning.

Submit your resume and join our team! 🚀

We are looking for a detail-oriented and proactive Customer Support Specialist to join a fast-growing international fintech environment.
This role is focused on supporting clients and merchants, monitoring traffic, and ensuring smooth payment operations.

Key Responsibilities

Customer Support & Communication
Provide online support to clients and merchants in acquiring via chat
Communicate with providers regarding complex or problematic cases

Monitoring & Incident Management
Monitor ongoing traffic and inform clients about system status
Escalate incidents to internal teams in a timely manner

Account & System Management
Configure and maintain client accounts in internal systems
Collaborate with cross-functional teams on traffic and conversion-related issues

Requirements

Strong analytical skills and attention to detail
Ability to work with large volumes of information
1+ year of experience in customer support or financial services (financial background is a plus)
Good written English for communication with clients and providers

Tools & Skills

Experience with Jira, Confluence
Experience with Grafana, Kibana, Postman will be a plus

We Offer

Opportunity to work in a stable international fintech environment
Professional team and supportive management
Opportunities for learning and development
Competitive salary (discussed individually)
Flexible remote work format

Numerical Technologies LTD is a provider of custom software solutions and services specializing in risk, limits, and regulatory capital. We are currently looking for a Senior Python Developer to join our team. 
 

Project: Portfolio management systems for a US financial institution. 

What you will be doing:  

As part of the team, you will be participating in a client project focused on portfolio management solutions. You will help develop new software features, as well as support and maintain existing ones. You will be writing scalable and fault-tolerant code, debugging programs, and integrating applications with third-party web services. You will be collaborating closely with the client and product manager to understand the system’s functional and non-functional requirements, and contribute to code quality through unit testing, integration testing, code review, and system design using Python to build robust software that aligns with the client’s business needs. 

What we are looking for:  

• A strong programming background with Python and OOP skills.
• Deep understanding of algorithms and data structures.
• Experience building backend systems and working with REST APIs.
• Proficiency with SQL databases.
• Experience with FastAPI and Linux environments.
• Strong problem-solving skills and ability to collaborate effectively in a team environment.
• Upper-Intermediate level of English or above. 
• Experience with React and AWS is a plus. 

What we offer: 

• Competitive compensation depending on experience and skills. 
• Regular assessments and salary reviews. 
• Paid personal days. 
• Mental health support program. 
• Language classes. 
• Flexible working schedule. 

📍 Important: we are hiring in Lviv only. Candidates from other cities are not considered.
 

Responsibilities

• Perform manual testing of web applications
• Execute functional and basic non-functional testing
• Create and maintain test documentation (test cases, checklists)
• Report, track, and verify bugs
• Analyze requirements and acceptance criteria
• Participate in test planning and execution
• Collaborate with developers, designers, and product managers to ensure product quality
• Support release testing and regression testing activities
   

Requirements

• Understanding of software testing fundamentals and QA processes
• Knowledge of testing types, bug lifecycle, and test design techniques
• Experience with API testing tools (Postman, Swagger) or strong theoretical knowledge
• Experience creating test documentation (test cases, checklists, bug reports)
• Understanding of SQL
• Familiarity with bug tracking systems (Azure DevOps, Jira, or similar)
• English level: Intermediate (B1+) or higher

• Strong attention to detail and analytical thinking

   

Hiring Process
1. HR Interview

2. Test task (~1.5 hours)

3. Technical Interview
 

What You Get

• Long-term product project
• Anniversary gifts 🎉
• Baby bonus
• Paid lunches in the office 🍽️
• Opportunity to learn from experienced team members
• Transparent compensation
• Paid vacation & sick leave
• Learning and professional development support

• High-quality equipment

   

Lead stability, scalability, and operational excellence at scale.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced Infrastructure Lead who’s ready to grow with us and shape high-load, data-driven solutions used by international partners.

 

Your key responsibilities will include:

– Owning and managing cloud infrastructure across production, staging, and development environments.
– Designing, implementing, and maintaining CI/CD pipelines and deployment automation.
– Ensuring production stability, high availability, and scalability of all platform services.
– Configuring and maintaining monitoring, alerting, and observability tooling.
– Leading incident response for infrastructure-related issues and driving post-incident reviews.
– Planning and executing capacity management to support platform growth.
– Optimizing infrastructure costs: tracking spend, eliminating waste, right-sizing resources.
– Maintaining disaster recovery procedures, runbooks, and on-call readiness.
– Coordinating with development teams on infrastructure requirements and service dependencies.
– Managing developer tooling and internal platform services to support engineering productivity.
– Ensuring security best practices and compliance requirements across infrastructure.
– Continuously improving deployment processes, reliability, and operational efficiency.
– Leading, mentoring, and growing a team of infrastructure engineers.
– Validating and challenging technical estimates to ensure realistic commitments and early risk visibility.
– Reviewing team output for quality, completeness, and alignment with technical standards.

It’s a match if you have:

– 5+ years of experience in infrastructure, DevOps, or platform engineering roles, including at least 2 years in a lead or senior position.
– Strong hands-on experience with AWS (EC2, RDS, S3, ECS/EKS, Lambda, VPC, IAM, CloudFront, Route53, ElastiCache, SQS/SNS).
– Experience with AWS Organizations (multi-account management, SCPs, consolidated billing).
– Proficiency with Infrastructure as Code tools (Terraform, Ansible).
– Deep knowledge of Docker and Kubernetes (autoscaling, network policies, cluster management).
– Experience with Helm, ArgoCD (GitOps workflows), GitLab CI or GitHub Actions.
– Strong monitoring expertise (Datadog, Prometheus, Grafana, ELK, PagerDuty, JSM).
– Experience with Cloudflare (CDN, WAF, DDoS mitigation, Zero Trust).
– Solid networking fundamentals (DNS, ALB/NLB, VPN, VPC peering, firewalls).
– Strong security practices (IAM, Secrets Manager/Vault, CSPM, patch management, compliance readiness).
– Experience with high-load systems, load testing (k6, Locust, Gatling), capacity planning.
– Experience with databases (RDS PostgreSQL/MySQL, DocumentDB, Redshift, Redis/ElastiCache, Kafka).
– Strong Linux administration and scripting skills (Bash, Python).
– Proven ability to mentor engineers and validate technical estimates.
– Strong communication skills and ability to proactively surface risks.

Nice to have:

– Experience in regulated or high-availability environments.

You see infrastructure not as a support function, but as a strategic driver of business stability and growth?
Send over your CV now — we’d love to get to know you better!

About the project  

We are building a new Data Platform that consolidates data from various third-party SaaS products into centralized analytical environments such as Snowflake, Databricks, and Microsoft Fabric. The platform will provide clients with secure access to reporting and analytics-ready data through Data Warehouses and APIs. 
This is a greenfield initiative where the selected engineer will play a key role in defining architecture, selecting technologies, building ETL/ELT pipelines, and establishing the foundation for a long-term Data Platform offering. 

Requirements:  

• 5+ years of experience in Data Engineering or Data Architecture 
• Strong commercial experience with Snowflake and/or Databricks or Microsoft Fabric 
• Experience designing and building Data Warehouse or Data Lake solutions 
• Hands-on experience with Big Data processing 
• Strong ETL/ELT pipeline development experience 
• Excellent SQL skills 
• Experience working with large-scale datasets (terabytes of data) 
• Strong understanding of data modeling and performance optimization 
• Upper-Intermediate+ English 
• Ability to work independently and make architecture decisions 

 
Responsibilities: 

• Design and implement scalable Data Warehouse and Data Lake architectures 
• Build and optimize ETL/ELT pipelines 
• Develop data ingestion solutions for multiple third-party SaaS platforms 
• Process and transform large volumes of structured data 
• Design incremental data synchronization processes 
• Evaluate and introduce modern Data Engineering tools and technologies 
• Optimize platform performance, scalability, and cost efficiency 
• Collaborate with stakeholders to define the future architecture of the platform 
• Ensure high-quality, analytics-ready data for reporting and downstream consumer 

Schedule: Flexible Part-Time (approx. 20–25 hours per week). Agile schedule with the ability to balance daily workload (4–6 hours/day).No late meetings and overtime.   

Why Choose Us? What Do We Offer that's Exceptional?    

• Greenfield architecture with no legacy constraints 
• Opportunity to build a modern Data Platform from scratch 
• Freedom to influence technology choices and architectural decisions 
• Challenging Big Data and distributed data processing problems 
• High level of ownership and autonomy 
• Direct impact on a new strategic company initiative 
• Work with the latest technologies in the Data Engineering ecosystem 

We are looking for a Autonomous Systems  Engineer to work on autonomous systems with a focus on computer vision, control theory, and data-driven modeling. This role is ideal for someone with strong analytical skills and experience applying data science to real-world autonomy or robotics problems.

Key Responsibilities:

• Develop vision-based algorithms for perception and navigation.
• Work on data analysis and sensor fusion for multi-sensor systems.
• Build models and simulations to support system development and testing.
• Process and analyze datasets from cameras, IMUs, and other sensors to improve autonomy performance.
• Collaborate with robotics and software engineers on perception and navigation pipelines.
• Stay up to date with recent research in computer vision, autonomy, and data science.

Required Qualifications:

• 2+ years of experience in data science, robotics, computer vision, or a related field.
• Knowledge of control theory, PID controllers, signal processing, and data-driven modeling.
• Understanding of geometric computer vision principles.
• Strong programming skills in Python and good working knowledge of C++.
• Experience working with Linux-based systems.
• Degree in Computer Science, Robotics, Engineering, Mathematics, or another STEM field (or equivalent practical experience).

Nice to Have:

• Experience with SLAM or Visual-Inertial Odometry (VIO).
• Familiarity with OpenCV, NumPy, and ML frameworks such as PyTorch or TensorFlow.
• Experience with ROS2, Gazebo, or AirSim.
• Experience with PX4, Betaflight, or ArduPilot.
• Understanding of neural networks for computer vision.
• Interest in reinforcement learning or predictive modeling.

What We Offer:

• Opportunity to work on cutting-edge embedded products
• Competitive salary and benefits
• Flexible working model (hybrid /onsite)
• Professional growth and learning opportunities
• Collaborative and engineering-focused culture

We are looking for a Python /C++ Software Engineer to join our autonomous systems control team.

This role is a strong fit for an engineer who is comfortable with mathematics, and is interested in growing into control engineering for autonomous systems.

We consider engineers at Middle+ level.

Responsibilities:

• Develop and maintain control and decision-making algorithms for autonomous guidance
• Perform testing in simulation environment and in real life
• Analyze system behavior and logs
• Navigate through research papers and algorithm descriptions in field of autonomous systems and apply them in practice

Required qualifications:

• 3+ years of software development experience in ML, robotics, simulation, gamedev or other algorithmically intensive domains
• Strong programming skills in Python and C++
• Hands on experience with concurrent and parallel programming
• Mathematical background, including: linear algebra (vectors and matrices, coordinat systems and transformations) calculus (derivatives and integrals)

Would be an advantage:

• Control theory fundamentals
• Olympiad programming
• Signal processing
• Machine Learning
• Mavlink
• Simulation tools (Gazebo, AirSim)
• ITL, HITL testing
• X4, Betaflight, ArduPilot

What We Offer:

• Opportunity to work on cutting-edge embedded products
• Competitive salary and benefits
• Flexible working model (remote / hybrid / onsite)
• Professional growth and learning opportunities
• Collaborative and engineering-focused culture

Sales Engineering role – Full Time – Hybrid (Kyiv/Warsaw)

Why we exist:

Swarmer develops software that makes drones autonomous and allows them to operate together, in large, coordinated teams — no pilots needed. Our technology has been battle-tested in Ukraine— the world’s most intense proving ground for drone warfare.

In March 2026, we became the first Ukrainian defense startup to go public on NASDAQ, following a $15M Series A — the largest investment in a Ukrainian defense tech company since the start of the war.

Working at Swarmer means operating at the intersection of engineering rigor and frontline reality. The problems and environments are complex, and the stakes are very real. We built this software to enable democratic nations to defend themselves.

If you are motivated by building resilient systems that matter and by seeing the direct impact of your work, you’ll find purpose here.

What we’re looking for:

We are looking for a Field Applications Engineer with a strong embedded systems background who can operate comfortably across customer-facing technical sales, technical communications, and hands-on engineering support.

This role is ideal for someone who can bridge engineering depth with clear customer communication and help articulate complex technical concepts to both technical and non-technical audiences.

What you’ll do:

• Support pre-sales technical engagements with customers and partners
• Answer technical customer questions during evaluations, procurement, and integration discussions
• Translate customer requirements into clear technical recommendations and solutions
• Develop technical materials and written responses for proposals, grant applications, customer documentation, and partner communications
• Work closely with engineering and product teams to accurately communicate product capabilities and limitations
• Assist with hardware setup, integration, and field support when needed
• Represent the company in customer meetings, industry events, and technical discussions

What we need:

• BS/MS in Electrical Engineering, Computer Engineering, Computer Science, or related field
• 3+ years of experience in a technical pre-sales, solutions engineering, or FAE role
• Strong embedded systems background, including firmware/hardware integration
• Comfortable working with PCB hardware, embedded devices, and drone systems
• Excellent verbal and written communication skills
• Ability to explain complex technical topics clearly and concisely
• Confident, extroverted, and comfortable interacting directly with customers and partners
• Strong technical writing skills, including the ability to contribute to proposals, grant applications, and customer-facing technical documentation
• Practical, hands-on mindset; effective in both lab and field environments

Would be an advantage:

• Experience with drones, robotics, RF systems, or edge AI platforms
• Familiarity with Linux-based embedded systems
• Experience supporting enterprise, defense, or government customers
• Exposure to wireless communications, telemetry, or autonomous systems
• Experience contributing to technical proposals, SBIRs, grants, or RFP responses

Working Model & Travel:

For this role, close collaboration with engineering, product, and integration teams is essential.

• Location: Kyiv or Warsaw
• Work model: Hybrid role (mandatory requirement)

Travel is a significant part of the role. Candidates should expect up to ~50% travel

What you’ll get:

• Your work ships fast and gets used. Direct operational feedback from frontline users in weeks, not years
• A fast-paced environment with minimal bureaucracy and no “process for the sake of process”
• Competitive salary and a comprehensive benefits package (insurance, paid sick leave, 20 paid days off per year, military reservation, corporate lunches in the office)
• Flexible hybrid work

How’s the hiring process going:

 Recruiter Screen →  Interview with the Team →  Technical Interview →  Final Interview →  Skip-level Interview (optional) →  Security Check →  Offer

Interested? Let’s connect and discuss the details!

Remote – B2B – Full-time

Industry: HealthTech

Team: Marketing, Paid Social (Meta)

Location: Worldwide, with hubs in Warsaw and Paris, open to remote

Voodoo’s gaming hub in Paris — Aura team members are welcome there!

We’re a team built by founders who’ve scaled Voodoo (€625M revenue). We’ve secured seed capital from top-tier investors behind BeReal, Deel, Voodoo, and AppLovin—and are now taking on an AI-driven health app to own the next big category in health & fitness.

You’ll work side-by-side with the Creative Lead—a performance-minded leader with hands-on experience. You’ll work on turning ideas into high-performing video ads. You’ll take ownership of competitive research, creative production, and rapid pivoting.

 About the Product

Aura is an AI-powered wellness coach that helps people understand and improve their health based on real data — not guesswork.

The product combines lab testing, biomarker analysis, and AI-driven insights to identify what’s actually affecting a person’s energy, focus, mood, and overall well-being. Instead of generic advice, Aura provides personalized recommendations (nutrition, supplements, lifestyle) tailored to each user’s biology.

 Strategic Creative Production

• Create high-performing ads—leading the entire process from concept to final delivery.
• Collaborate closely with motion and graphic designers on concepting, execution, and iteration.
• Own key creative KPIs, including ROAS, CPA, success rate, and profit per creative.
• Analyze competitors with spy tools and translate findings into testable ad angles.

 Required Hard Skills

• 1+ years in a creative production role within a performance marketing environment.
• Strong background in ideating creatives for Meta, TikTok, and other performance platforms.
• Proven experience producing high-performing video ads with $50k/creative spend for Meta (Facebook/IG).
• Confident working with spy tools to reverse-engineer competitor strategies.
• Fluent in creative compliance policy for health & fitness ads on Meta.
• B1+ level English (work in English daily).
• Experience launching new products/flows/brunches from scratch and scaling them to $100k+/month would be a huge plus.

 Soft Skills We Value

• Speed & Persistence. You move fast, run constant creative tests, and keep momentum even when early results miss the mark—knowing that breakthroughs often come right after setbacks.
• Autonomy. You can run creative cycles independently and don’t wait for direction.
• Responsibility. You care deeply about results and treat metrics like ROAS and CPA as key indicators of your impact—not just numbers on a dashboard.
• Curiosity. You’re constantly analyzing, researching, and pivoting for new angles.
• Thrives in early-stage companies and sees the 0→1 phase as the moment to shape the foundation.

 What your typical week looks like:

• Launch and test multiple new creative hypotheses
• Brief designers and iterate on creatives daily
• Analyze performance (ROAS, CPA, CTR) and kill/scale fast
• Research competitors via Ad libraries and spy tools
• Work on improving funnels, quizzes, and angles

 This role is NOT for you if…

• You’ve never produced a creative that spent >$50k/mo profitably.
• You are a pure Project Manager (no hands-on work)
• You optimized existing funnels but never built from scratch
• You prefer stable, predictable environments over fast-paced startups
• You need layers of structure or a big team to operate effectively.
• You’re not comfortable being the main point of contact for motion designers.

 Why Join Aura

1. Work with exceptional founders and team members. Aura is built by founders who previously scaled companies to hundreds of millions in revenue, alongside engineers and team members from companies like Meta and Netflix.

2. Real ownership and impact. You’ll work in a small team where your ideas and execution directly shape the product, strategy, and company growth.

3. Fast execution, no bureaucracy. Aura moves quickly — ideas turn into experiments and real product changes in days, not months.

4. Accelerated career growth. You’ll have the opportunity to take on leadership responsibilities early and expand your role as the company grows.

5. Build the future of preventive health. Aura sits at the intersection of major trends — AI in healthcare, longevity, and personalized wellness — helping people improve their health and energy.

 Benefits

1. Salary: Competitive B2B compensation based on experience – we’re really flexible here!
2. Bonuses: Performance-based bonuses and fast salary reviews
3. Time Off: 33 paid days/year (vacation, sick leave, flexible public holidays), accruing at 2.75 days/month after 3-month probation
4. Wellness: Aura Body Battery Program — quarterly in-house doctor consultation (lab reviews + guidance)

 Hiring Stages

1. Intro Call with Recruiter (30 min)
2. Interview with Creative Lead & CMO (60 min)
3. Test Task
4. Test Task Review Call (30–45 min)

Interested? Let’s connect and discuss the details!

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

We are a leading sea moss superfood brand in the U.S., on a mission to redefine natural wellness by making it simple, accessible, and affordable for everyone, everywhere.

As we continue to scale across multiple channels and serve a growing customer base, we are looking for a CRM & Automation Specialist to take ownership of our customer support technology ecosystem.

You'll be responsible for managing and optimizing our Zendesk, Shopify, and Siena AI infrastructure, proactively identifying issues before they impact customers, and building scalable systems that support long-term growth.

Why join us?

In this role, you'll become the owner of the technology that powers Customer support experience. You'll have the opportunity to build smarter systems, reduce manual work, improve AI performance, and create the infrastructure that allows our support team to operate at its best.

What we're looking for:

• Systems-oriented – You understand how multiple platforms interact and can map dependencies across complex workflows.
• Proactive – You don't wait for problems to appear in reports; you identify and solve them before they affect customers.
• Analytical – You enjoy investigating data, spotting patterns, and getting to the root cause of issues.
• Detail-oriented – You notice small inconsistencies before they become large operational problems.
• Strong communicator – You can explain technical issues clearly to both technical and non-technical stakeholders.

What you'll do:

CRM & Automation Management

• Own and optimize Zendesk and Shopify workflows, automations, tagging, and integrations.
• Improve support operations by reducing manual work and streamlining agent processes.
• Ensure accurate and reliable data flow between systems.

AI Support Systems (Siena AI)

• Monitor, test, and optimize AI performance and customer experience.
• Identify and resolve bugs, broken logic, and integration issues.
• Improve AI responses through prompt and knowledge base optimization.

Troubleshooting & System Reliability

• Investigate and resolve issues across Zendesk, Shopify, APIs, and AI platforms.
• Perform root cause analysis and implement preventative monitoring.

Vendor & Cross-Functional Collaboration

• Act as the main point of contact for AI and support technology vendors.
• Partner with Support, Marketing, Retention, and Operations teams to build scalable solutions.
• Drive system improvements, feature requests, and automation initiatives.

Reporting & Analytics

• Build and maintain dashboards tracking support performance, AI quality, and automation effectiveness.
• Analyze trends and data to identify customer, product, and operational issues before they become larger problems.

What you bring:

Required Experience

• Strong experience in Zendesk administration.
• Experience working in e-commerce environments.
• Experience building workflows, automations, and support operations systems.
• Strong analytical and troubleshooting capabilities.
• Experience working with large datasets and reporting.

Technical Skills

• Zendesk (Critical): Administration, Triggers, Automations, Macros, Integrations, Zendesk Explore.
• Shopify: Customer architecture, Orders and fulfillment flows, Tags and customer segmentation, Metafields.
• AI Platforms: Siena AI or similar AI customer support tools, Understanding of LLM behavior and prompt engineering.
• Data & QA: Root cause analysis, System testing, Data validation, Dashboard building.

What we offer:

• Welcome Pack and custom True Sea Moss merch to ensure you arrive like you were always meant to be here
• Sports reimbursement to support your physical and mental health
• Coaching & career consultations to support your personal and professional growth
• Access to corporate English lessons to sharpen your communication skills
• WHOOP membership to help you track your health, sleep, and recovery
• Coworking membership if you prefer a hybrid work lifestyle
• Sabbatical options after long-term contributions
• Project grants for side ideas, personal initiatives, or creative experiments

Ready to Build the Systems Behind an Exceptional Customer Experience?

If you're passionate about automation, AI, e-commerce systems, and solving complex operational challenges—and you want to own the infrastructure that powers customer support at a fast-growing wellness brand—this role is for you.

Apply now and help us build smarter systems that allow our team to focus on what matters most: serving our customers. 🌊

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re deepening relationships.

That’s where you come in.

We’re looking for a Head of Customer Support who doesn’t just manage tickets — you design systems that reflect care, calm, and clarity at every customer touchpoint. You know that behind every inquiry is a human being, and behind every world-class brand is a world-class support operation.

Now – who are we looking for?

You’re a people-first, process-driven leader. You can zoom out to design scalable systems and zoom in to resolve a delicate issue with nuance and empathy. You know how to build teams, train for tone, and turn everyday conversations into brand loyalty.

What You’ll Be Doing

• Lead and evolve our customer support strategy, systems, and team as we scale across markets
• Own and optimize support operations, including SLAs, workflows, ticket routing, and knowledge management
• Design and implement feedback loops that turn customer insight into product, policy, and experience improvements
• Track and report on core CX metrics (CSAT, response time, resolution rate, etc.) to inform team performance and company decisions
• Oversee our support platforms and ensure tool usage is efficient, integrated, and evolving
• Build and nurture a high-performing team — from hiring to training to coaching
• Partner with Marketing, Product, and Ops to ensure seamless communication and aligned customer touchpoints
• Lead crisis response, escalations, and sensitive communications with clarity and care

What You Bring

• Proven experience leading customer support or CX teams in a high-growth DTC or e-commerce environment
• Strong command of support platforms (e.g., Zendesk, Shopify, Klaviyo) and automation tools
• Operational mindset: you love process design, SOPs, and scalable systems
• Deep understanding of CX metrics and the ability to use data to drive continuous improvement
• Experience managing remote teams across multiple time zones
• A calm, proactive, solutions-first approach to customer challenges

Nice-to-Haves

• Familiarity with U.S. consumer expectations and CX best practices
• Experience with health & wellness, lifestyle, or mission-driven brands
• Background in customer lifecycle, retention, or post-purchase engagement strategy

Why Work With Us

We don’t treat customer support as an afterthought — it’s central to our brand and business.

You’ll help shape how we show up in the world: consistently, compassionately, and with conviction.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you believe great customer support is about connection, consistency, and care — and you're ready to build something that truly matters — we’d love to hear from you.

Let’s make things worth remembering.

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re building the operational systems that keep our supply chain, vendors, warehouses, and finances aligned.

That’s where you come in.

We’re looking for an Invoice & Supply Sync Manager who can bring structure, accuracy, and visibility to the flow of invoices, purchase records, shipping documents, inventory updates, and vendor communication.

This role sits at the intersection of supply chain operations, accounts payable coordination, document management, and cross-functional follow-up. It’s not just about keeping files organized — it’s about making sure the right information reaches the right people at the right time, so decisions can be made clearly and operations can keep moving.

Now — who are we looking for?

You’re highly structured, detail-oriented, and proactive. You like clean trackers, clear documentation, reconciled numbers, and well-managed follow-ups. You’re comfortable working with invoices, purchase orders, vendors, warehouses, internal teams, and accounting systems — and you know how to spot when something doesn’t match.

You can manage multiple moving parts without losing the details, and you’re calm enough to follow a discrepancy through until it’s resolved.

What You’ll Be Doing

• Collect, review, and organize vendor invoices and supporting documents
• Verify invoice details against purchase orders, receiving records, approved pricing, and shipment documentation
• Track invoice approval status, payment readiness, missing documents, and open discrepancies
• Coordinate with Finance and Accounting on coding issues, payment schedules, invoice questions, and backup documentation
• Maintain invoice tracking logs, payment schedules, and organized records for accounting and audit purposes
• Coordinate inventory-related documentation between suppliers, warehouses, fulfillment centers, freight providers, and internal teams
• Track inbound shipments, freight invoices, receiving confirmations, inventory discrepancies, and related follow-ups
• Support reconciliation of purchase orders, goods received, supplier invoices, inventory adjustments, and logistics costs
• Follow up on missing invoices, packing lists, BOLs, proofs of delivery, receiving confirmations, and inventory updates
• Keep communication records, escalation notes, and open operational items clearly organized
• Update operational and accounting systems with accurate invoice, supply, and inventory-related data
• Maintain organized digital filing structures for invoices, shipping documents, vendor records, and reconciliation materials
• Support reporting related to AP aging, supply costs, freight expenses, inventory variances, and open purchase orders
• Assist with month-end close processes and reconciliation procedures

What You Bring

• 2+ years of experience in accounts payable, supply chain coordination, operations administration, inventory support, logistics support, or a similar role
• Strong attention to detail and excellent organizational skills
• Experience working with invoices, purchase orders, vendor communication, and supporting documentation
• Understanding of basic accounts payable workflows and approval processes
• Ability to compare records, identify discrepancies, and follow up until issues are resolved
• Confidence working with spreadsheets, trackers, digital folders, and operational systems
• Ability to manage multiple priorities, deadlines, and communication threads at the same time
• Strong written and verbal communication skills
• English proficiency required
• Proactive, structured, and solutions-oriented approach to daily operations

Nice-to-Haves

• Experience with QuickBooks, NetSuite, Bill.com, or similar accounting / ERP systems
• Experience with Amazon, Shopify, TikTok Shop, or e-commerce operations
• Background in e-commerce, CPG, manufacturing, logistics, fulfillment, or inventory-heavy environments
• Understanding of inventory reconciliation, freight costs, and warehouse documentation
• Advanced Excel or Google Sheets skills
• Experience supporting month-end close or audit preparation

Why Work With Us

Behind every clean customer experience is a team making sure the operational details are accurate, visible, and under control.

You’ll help us strengthen the systems that connect our suppliers, warehouses, operations, and finance teams — making sure invoices, inventory updates, shipping documents, and payment workflows move clearly and reliably.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you’re structured, detail-oriented, and ready to bring clarity to the systems behind a fast-growing brand — we’d love to hear from you.

Let’s make things worth remembering.

We’re seeking a skilled and enthusiastic Clinical Design Engineer to join Materialise.

If you are selected for the job, you will need to undergo thorough training before handling real cases. We will teach you everything you need to know. We are not looking for experts but motivated individuals willing to learn and grow with us.

Responsibilities:

⁃ A Clinical Design Engineer developing medical implants and guides for CMF based on Clinical engineer requests, surgeon's preferences, and anatomy aspects according to work instructions and established procedures;

⁃ Able to determine the high-level clinical reality and history of the patient based on medical image data, and other additional data if applicable.

Requirements:

⁃ University degree in Mechanical Engineering or the Biomedical Engineering field is a plus (commercial experience is not mandatory);

⁃ Good 3-dimensional thinking & basic experience with CAD tools (SolidWorks or similar);

English level: Intermediate.

⁃ General engineering knowledge;

⁃ Detail-oriented and good at troubleshooting;

⁃ Good self-organization skills;

Will be a plus

Understanding of 3D-printing technology.