Jobs at Djinni

Project Description

We are looking for an experienced Software Engineer with strong telecom domain expertise to join a project focused on next-generation network technologies, including 5G, RAN, EPC, wireless communications, and network security solutions.

The role combines software development with deep understanding of telecom systems and protocols. Candidates should be comfortable working in complex network environments and leveraging modern AI tools to improve productivity and engineering efficiency.

Responsibilities

• Design, develop, and maintain telecom-related software components.
• Contribute to solutions supporting 5G, RAN, EPC, wireless, and network security technologies.
• Participate in architecture discussions, system design, and technical analysis.
• Develop and optimize software using Java, C++, Python, or similar technologies.
• Troubleshoot and resolve issues in complex distributed environments.
• Collaborate with QA, DevOps, and system engineering teams.
• Utilize AI-assisted development tools to improve delivery speed and quality.

Mandatory Skills

• Strong software development experience in Java, C++, Python, or similar languages.
• Hands-on experience within telecom, networking, or wireless communication domains.
• Knowledge of 5G, RAN, EPC, wireless technologies, or network security.
• Understanding of distributed systems and software architecture.
• Experience with Linux-based environments.
• Strong problem-solving and analytical skills.

Nice to Have

• Experience with network testing platforms.
• Security and PQC knowledge.
• Automation and CI/CD experience.
• Practical usage of AI development tools such as Claude, ChatGPT, GitHub Copilot, or similar.
• Knowledge of cloud technologies and containerization.

Hey! We are looking for a new team member to join our company! As a Product/Project Manager at Lynksen, you will play an important role in our mission in developing human-centric digital products 🌟

The project aims to create an AI-driven web application that strengthens the security and access control functions of surveillance systems. The objective is to design an intuitive, user-friendly interface that communicates complex data in an accessible and visually compelling way. This role is ideal for someone passionate about creating designs that blend aesthetic appeal with practical value.

Requirements:

✦ 3+ years in software product management, ideally across product and outsourcing projects
✦ Experience as a Project Manager with team leadership responsibilities
✦ Proven record of delivering features or products end to end, including client-facing deliveries
✦ Strong skills in discovery, problem framing, PRDs, and user stories
✦ Experience with roadmaps, prioritization, backlog management, and release planning
✦ Metrics mindset: defining KPIs, analyzing product data, and driving business/client decisions
✦ Knowledge of SDLC and Agile practices in product and outsourcing setups
✦ Budget planning, forecasting, and capacity coordination
✦ Clear communicator with stakeholders, engineers, designers, and clients
✦ Fluent English for collaboration with US and international customers

Responsibilities:

✦ Own the full product lifecycle, balancing product vision with client needs
✦ Support and development of ​company's product services
✦ Align product goals with business objectives and outsourcing client expectations
✦ Conduct discovery with UX and client stakeholders to validate scope and solutions
✦ Maintain and refine backlog, user stories, and acceptance criteria for delivery contexts
✦ Prioritize work by goals, capacity, and budgets; plan sprints and releases with distributed teams
✦ Track KPIs and product performance against roadmap and client success metrics
✦ Prepare and maintain product and delivery documentation (PRD, SRS, roadmap, reports)
✦ Coordinate budgets, billing cadence, and resource planning for client portfolios
✦ Lead workshops, reviews, and syncs with internal and external teams
✦ Manage risks, changes, and delivery timelines with focus on outcomes
✦ Support pre-sales, onboarding, and client engagement to strengthen outsourcing partnerships

What we offer:

✦ 8-hour working day
✦ 21 days of paid vacation
✦ 12 days of paid sick leave
✦ Unlimited days off 
✦ Compensation for professional and English courses
✦ Fun corporate events
 
Recruitment stages:

✦ HR interview (30 min)
✦ Tech interview (1 hour)
✦ Test task (no strict deadline)
✦ Final interview with CEO (1 hour)

Meet the YozmaTech
YozmaTech isn’t just another tech company — we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster. We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family — you’ll feel right at home with us.
 

Our client is building a new product in the maritime intelligence space — helping governments and port authorities gain visibility into global shipping activity.
The platform analyzes vessel movements, cargo data, and risk signals to identify potential issues — including high-risk or non-compliant shipments — before they reach port.
It combines real-time data, rule-based logic, and predictive models to deliver actionable insights for decision-makers.
This is a new product built from scratch.
A prototype already exists, but the core architecture and product decisions are still open.
The team will work closely with senior engineering leadership based in Israel and will play a key role in shaping the product from early stage to production.
 

Key Requirements:
🔹7+ years of professional full-stack engineering experience, including 2+ years of experience building agents or agentic workflows in production at scale within a distributed system architecture;
🔹Proven expertise building autonomous agentic systems using frameworks such as LangChain, LangGraph, DeepAgents, CrewAI, OpenClaw, or Hermes (or able to demonstrate equivalent expertise on another relevant framework);
🔹Fluent in Python or TypeScript/Go/Rust, with proficiency in transitioning to Python;
🔹Experience with Frontend stack (NextJS, React.js, or similar);
🔹A solid background with the AWS stack, including Kubernetes (K8S), Terraform (IaC), and CI/CD is essential (Helm is a strong plus);
🔹Proficient in high-scale AI-based development, utilizing tools like Claude Code, Cursor, or Copilot in a highly autonomous fashion, and are a strong, independent individual contributor;
🔹English — Upper-Intermediate or higher.
 

What you will do:
🔹Architect & Build: Design and deliver agentic workflows and scalable microservices, primarily using Python, within a distributed system architecture;
🔹AI Integration: Lead the integration of Generative AI capabilities, including LLM APIs, RAG pipelines, and agentic workflows into our production systems;
🔹Implement operational practices, observability, and autonomous monitors (e.g., detecting intelligence drift or hallucinations) to ensure AI reliability in production;
🔹Drive overall engineering quality and speed by implementing AI-SDLC practices, ensuring high standards through rigorous code reviews, test automation, and by establishing continuous, trace-based quality evaluation for all software and agentic components;
🔹Evaluate emerging AI tooling, mentor fellow engineers, and contribute directly to our technical roadmap.
 

Interview stages:
🔹Interview with recruiter;
🔹Introductory Interview;
🔹First Technical Interview;
🔹Second Technical Interview;
🔹HR Interview;
🔹References;
🔹Offer.
 

Why Join Us?
At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products — and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.

From day one, you’ll get:

🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

After you apply

We’ll keep it respectful, clear, and personal from start to offer. You’ll always know what project you’re joining — and how you can grow with us.

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.

We’re looking for a motivated JavaScript developer at the junior or trainee level to join a team that builds production-grade web scrapers for enterprise clients. Your work will run on enterprise-level web data infrastructure used by some of the world’s most recognizable brands - from Fortune 500 retailers like Nike to global technology companies like Philips - powering their market research, price intelligence, and competitive data pipelines.

This is a hands-on engineering role. You won’t be writing toy examples - from early on you’ll be building real scrapers that extract structured data at scale.

Remote position.

US timezone overlap is required - East Cost MUST

Fast-paced environment.

Close collaboration with founders, technical leads, and delivery teams.

Responsibilities

- Analyze target websites using Chrome DevTools to understand DOM structure and network requests

- Write JavaScript scrapers using Cheerio and related libraries

- Craft precise CSS selectors and XPath expressions to reliably target data elements

- Use Postman to inspect APIs and reverse-engineer data endpoints where applicable

- Handle pagination, dynamic content, and common anti-scraping patterns

- Deliver clean, structured output data (JSON/CSV) per client specifications

- Maintain and update existing scrapers as target sites change

Tech stack

JavaScript, Cheerio, CSS Selectors, XPath, Chrome DevTools, Postman, Git

Requirements

- 1 year of JavaScript experience in any context (commercial, freelance, or project-based), OR currently enrolled in / recently graduated from a Software Engineering, Computer Science, or related program

- English B2 - you must be able to read technical documentation and communicate with the team in English

- Understanding of HTML/DOM structure and HTTP basics

- Ability to learn independently and figure things out from documentation

Nice to have

- Any personal or academic projects involving scraping, parsing, or browser automation

- Familiarity with Node.js ecosystem

- Basic knowledge of how proxies or headless browsers work

What we offer

- Work on real client projects from day one - no synthetic tasks

- Mentorship and code review from experienced engineers on the team

- Remote-first, fully async-friendly - work from anywhere

We are looking for a skilled  Developer with strong experience in .NET  to join our team on a long-term project focused on building and enhancing a modern call center solutions platform. The system is designed to optimize customer support processes, integrate with telephony services, and offer real-time data analytics.

Technology Environment

• .NET / ASP.NET Core
• C#
• PostgreSQL / SQL Databases
• REST APIs
• Monday.com API
• Trucker Tools API
• Webhooks & Event Processing
• AWS Cloud Services
• Git / GitHub

• CI/CD Pipelines

   

Responsibilities

• Build and maintain backend services and APIs.
• Integrate Monday.com and Trucker Tools APIs.
• Design, extend, and optimize SQL database structures.
• Implement data synchronization between Monday.com and AWS-hosted databases.
• Develop webhook-based and event-driven integrations.
• Model and manage business entities such as orders, loads, stops, drivers, delivery statuses, proof-of-delivery records, and customer service issues.
• Develop backend logic supporting operational workflows and tracking processes.
• Collaborate with frontend developers to deliver clean and scalable API contracts.
• Work closely with AWS engineers on deployment and infrastructure requirements.

• Document backend functionality and technical decisions.

   

Required Experience

• Strong commercial experience with .NET and C#.
• Experience building and maintaining RESTful APIs.
• Strong SQL database and relational data modeling experience.
• Experience designing and extending database schemas.
• Experience integrating third-party APIs and business platforms.
• Experience with webhooks and event-driven architectures.
• Experience working with AWS-based environments.
• Ability to work with operational and workflow-driven business data.

• Experience with Git/GitHub and modern development practices.

   

Nice to Have

• Experience in logistics, transportation, fulfillment, or supply chain systems.

What’s In It for You?

• Career Growth — Opportunities to develop and advance.
• Performance Reviews — Regular feedback and support.
• Work Anniversaries — Special gifts to celebrate milestones.
• Flexible Work — Hybrid or remote (Lviv office available).
• Mentorship — Guidance from experienced professionals.
• Accounting Support — We handle the paperwork.
• Paid Time Off — 18 vacation days + 5 sick days per year.
• Extra Leave — 10 additional days off annually.
• Free Office Lunches — Enjoy meals on us.
• Team Events — Gatherings, gifts, and a welcoming atmosphere.

We are looking for a CRM / Retention Analyst to support our CRM and Retention teams with data-driven insights and identify growth opportunities for LTV and player retention through behavioral and communication performance analysis.

HOW YOU WILL MAKE AN IMPACT:

• Analyze key retention metrics: FTD → repeat deposits, churn rate, retention cohorts, LTV, ARPU/ARPPU, deposit frequency.
• Build and maintain analytical reports and dashboards for CRM campaigns, player segments, and promotions.
• Evaluate the effectiveness of CRM communications (Email, SMS, Push, In-App, Onsite) including open rate, CTR, and deposit conversion.
• Conduct cohort and behavioral analysis by GEO, acquisition source, player type, and deposit patterns.
• Support player segmentation (RFM, deposit segments, churn segments, VIP logic).
• Design and analyze A/B tests for CRM campaigns.
• Identify insights and opportunities to improve retention, player lifecycle, and revenue.
• Analyze player activity, sessions, games, and content performance to understand impact on retention.
• Provide data-driven insights and recommendations to CRM, Product, and VIP teams.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 2+ years of experience as a Data / Product / Business Analyst
• Strong SQL skills
• Experience with BI tools (Power BI, Tableau, Looker, Metabase, or similar)
• Understanding of key product analytics metrics (LTV, ARPU, ARPPU, churn, cohorts)
• Experience with retention and cohort analysis
• Ability to work with large datasets
• Ability to translate data into clear business insights
• Experience with A/B testing or CRM analytics is a plus
• Experience in iGaming / betting / gaming / fintech / subscription products is a plus

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Project Description

We are looking for an experienced AI Platform Engineer to design and build AI-powered engineering solutions that automate software development, testing, deployment, and operational processes.

The role focuses on Agentic AI, Large Language Models (LLMs), automation frameworks, and platform integrations. You will work on building AI agents, orchestration workflows, evaluation frameworks, and automation pipelines that support modern software engineering teams.

Responsibilities

• Develop AI-powered applications and automation solutions using Python.
• Design and implement agent-based workflows and AI automation pipelines.
• Build integrations with Jira, Confluence, GitLab, Jenkins, and other engineering platforms.
• Develop and maintain APIs, automation services, and AI tooling.
• Create evaluation and monitoring frameworks for AI systems.
• Implement containerized solutions and CI/CD integrations.
• Collaborate with software engineering teams to integrate AI capabilities into development workflows.
• Contribute to technical architecture and engineering best practices.

Mandatory Skills

• Strong Python development experience.
• Commercial experience with Generative AI, LLMs, Agentic AI, RAG, or AI Automation.
• Experience with Claude, OpenAI, Azure OpenAI, or similar LLM platforms.
• Strong understanding of REST APIs and system integrations.
• Experience with Docker, Git, and CI/CD pipelines.
• Knowledge of software engineering best practices and testing.
• Ability to work with Java/Spring Boot applications when required.

Nice to Have

• MCP (Model Context Protocol).
• Multi-agent systems.
• AI evaluation frameworks.
• Prompt Engineering.
• LangChain, LlamaIndex, DeepEval, PromptFoo.
• Telecom domain knowledge.

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client is building a new product in the maritime intelligence space — helping governments and port authorities gain visibility into global shipping activity.
The platform analyzes vessel movements, cargo data, and risk signals to identify potential issues — including high-risk or non-compliant shipments — before they reach port.
It combines real-time data, rule-based logic, and predictive models to deliver actionable insights for decision-makers.
This is a new product built from scratch.
A prototype already exists, but the core architecture and product decisions are still open.
The team will work closely with senior engineering leadership based in Israel and will play a key role in shaping the product from early stage to production.

Requirements
🔹7+ years of professional full-stack engineering experience, including 2+ years of experience building agents or agentic workflows in production at scale within a distributed system architecture;
🔹Proven expertise building autonomous agentic systems using frameworks such as LangChain, LangGraph, DeepAgents, CrewAI,
OpenClaw, or Hermes (or able to demonstrate equivalent expertise on another relevant framework);
🔹Fluent in Python or TypeScript/Go/Rust, with proficiency in transitioning to Python;
🔹Experience with Frontend stack (NextJS, React.js, or similar);
🔹A solid background with the AWS stack, including Kubernetes (K8S), Terraform (IaC), and CI/CD is essential (Helm is a strong plus);
🔹Proficient in high-scale AI-based development, utilizing tools like Claude Code, Cursor, or Copilot in a highly autonomous fashion, and are a strong, independent individual contributor;
🔹English - Upper-Intermediate or higher.

What you will do:

🔹Architect & Build: Design and deliver agentic workflows and scalable microservices, primarily using Python, within a distributed system architecture;
🔹AI Integration: Lead the integration of Generative AI capabilities, including LLM APIs, RAG pipelines, and agentic workflows into our production systems;
🔹Implement operational practices, observability, and autonomous monitors (e.g., detecting intelligence drift or hallucinations) to ensure AI reliability in production;
🔹Drive overall engineering quality and speed by implementing AI-SDLC practices, ensuring high standards through rigorous code reviews, test automation, and by establishing continuous, trace-based quality evaluation for all software and agentic components;
🔹Evaluate emerging AI tooling, mentor fellow engineers, and contribute directly to our technical roadmap.

Interview stages:
🔹HR interview;
🔹Introductory Interview
🔹First Technical Interview
🔹Second Technical Interview
🔹HR Interview
🔹References;
🔹Offer.

About the Role

We're looking for a Lead Generation Specialist to support our sales efforts and help us connect with the right clients. This is a great entry point into sales in the tech industry – you'll get hands-on experience with outreach, lead research, and client communication, working closely with our Sales Manager to keep the pipeline moving

What You'll Be Doing

• Run outreach campaigns across Email, Upwork, and LinkedIn
• Schedule and coordinate calls between prospects and the Sales Manager
• Research and collect information on leads, prospects, and competitors to inform our sales strategy

What We're Looking For

• English proficiency strong enough to read and understand written content independently and communicate with clients confidently in writing
• A basic understanding of the web industry – its processes, workflows, and nuances
• Hands-on experience with AI tools like Claude, ChatGPT, or similar in everyday work
• Curiosity, a genuine willingness to learn, and openness to picking up new tools and approaches

Nice to Have

• Prior experience in sales, lead generation, or client communication
• Familiarity with CRM tools or outreach platforms 

How We Work

• Fully remote, Monday to Friday – with an office in central Kyiv available whenever you need it
• Working hours: 10:00–19:00, Mon–Fri (with up to ±1 hour flexibility, agreed with your manager)
• Lunch break: 13:00–14:00, or whenever works best for you
• Employment via gig contract

Time Off

• Up to 17 paid working days of vacation per year
• Up to 10 working days can be taken in a single stretch
• Vacation days accrue monthly

About Us

League Dev is a web development studio – a subsidiary of League Design Agency – delivering digital products for clients across the US, UK, and EU.
At League Dev, we believe great products come from curious people who take initiative and care about their craft – and we're always looking for people who feel the same way.

We are looking for a data and detailed oriented Senior CRM/Retention Manager with strong ownership and independent mindset to join our growing iGaming team.

In this role, you will be responsible for ownership of end to end CRM/Retention strategy for one of our brands. Including creating/reviewing/adjusting Retention/CRM strategy, bonus policy, promo planning, managing of end to end prod launch of automated, ah-hoc and A/B test campaigns aimed at increasing engagement, retention, reactivation metrics. Works with numerous CRM/Retention tools: classic bonus system and gamification tool and taking part in developing these functionalities.

Conduct data analysing of customer base and campaigns to meet business KPIs (LTV, Bonus rate, Retention Rate, ROMi etc)

You’ll work closely with the internal CRM operational team, product, marketing, analytical, VIP  teams.

Position considering to work with GR8 Tech platform + Customer.io tool

Key Responsibilities

• Own and drive the end-to-end CRM & Retention strategy for the brand, aligned with business KPIs (LTV, NGR, Retention Rate, Bonus Cost, ROMI)
• Define and continuously optimize player lifecycle strategies (onboarding, activation, retention, reactivation
• Develop and maintain segmentation frameworks.
• Plan and execute CRM calendar (weekly / monthly / event-based: sport, seasonal, local markets)
• Manage setup process of planned and other campaigns along with Operational CRM unit (setup part should be covered by Operational team mainly close to 70%).
• Launch and manage multi-channel campaigns (email, push, in-app, SMS) along with the monitor of delivery and effectiveness.
• Own communication effectiveness of automated journeys, ad-hoc campaigns, triggered campaigns.
• Design and optimize bonus policy and promotional mechanics along with controlling bonus cost efficiency and improving bonus ROI and player value.
• Build and scale automated lifecycle journeys with continuous improvement of personalization and real-time triggers
• Analyze player behavior, cohorts, and campaign performance to identify growth opportunities
• Monitor and optimize core metrics for brand: LTV/ARPU, Retention/Reactivation Rates, Bonus Rate.
• Define and execute structured A/B testing relevant for brand and business needs.
• In collaboration with the Product team define and improve CRM-related features/bonus/ engagement capabilities.
• Close cooperation with Product, Analytical, Marketing, VIP, Operational teams for executing targets and plans.

Key Requirements

• 3+ years of experience in CRM / Retention / Lifecycle Marketing in iGaming, sport betting.
• Proven track record of owning CRM strategy and delivering measurable impact on LTV, Retention, and NGR
• Strong understanding of player lifecycle, behavioral segmentation, and retention mechanics
• Advanced analytical mindset with ability to translate data into actionable CRM decisions
• Experience working with key metrics: LTV/ARPU, Retention/Reactivation Rates, Bonus Rate and communication metrics - Delivery, Open, Click, Conversion rates
• Experience with cohort analysis, funnel analysis, and performance reporting
• Deep understanding of bonus systems and promotional mechanics (preferably in Softswiss ecosystem)
• Ability to balance conversion vs bonus cost efficiency
• Experience working with iGaming platforms such as and with CRM platforms such as Customer.io
• Understanding of event-based architecture, triggers, and automation logic
• Experience managing multi-channel communication (email, push, in-app, SMS)
• Data-driven approach to continuous optimization of campaigns and journeys
• Proven experience in A/B testing and experimentation frameworks
• Experience building and scaling automated lifecycle journeys
• Strong sense of ownership and accountability for results
• Ability to work independently in a fast-paced, performance-driven environment
• Structured, detail-oriented, and result-focused approach
• Proactive mindset with ability to identify growth opportunities and act on them

We are looking for a Support Team Lead to oversee and develop our Customer Support team across LATAM markets. This role combines people management, quality assurance, operational excellence, and performance analytics.

The ideal candidate has previous experience in the iGaming industry, strong leadership skills, and a data-driven mindset. You will be responsible for ensuring exceptional customer support quality, coaching team members, monitoring KPIs, and driving continuous process improvements.

Key Responsibilities:

• Lead, mentor, and support a team of Customer Support Agents
• Monitor team performance and ensure achievement of operational KPIs
• Conduct regular quality assurance reviews and provide structured feedback
• Analyze support metrics and identify trends, risks, and improvement opportunities
• Handle escalated customer cases and complex operational issues
• Participate in hiring, onboarding, and training new team members
• Develop and maintain support processes, guidelines, and best practices
• Collaborate with Product, Payments, CRM, VIP, and Technical teams to resolve customer-facing issues
• Prepare reports on team performance, customer satisfaction, and operational efficiency

• Drive continuous improvements in customer experience and internal workflows

   

Requirements:

• 2+ years of leadership experience within Customer Support
• Previous iGaming experience is mandatory
• Native or fluent Spanish
• Intermediate English or higher
• Strong analytical and problem-solving skills
• Experience working with support KPIs, SLA management, and quality assurance processes
• Experience onboarding, coaching, and developing support agents
• Ability to manage escalations and independently resolve operational issues
• Strong communication and stakeholder management skills
• Experience working with CRM, Help Desk, or Customer Support platforms

Nice to Have:

• Experience supporting LATAM markets
• Experience working with Zendesk, Intercom, LiveChat, Freshdesk, or similar platforms
• Experience with reporting tools and dashboards
• Knowledge of payment flows and responsible gaming procedures
• Experience building support documentation and knowledge bases

Personal Qualities:

• Proactive and ownership-driven mindset
• Strong leadership and coaching skills
• Attention to detail
• Data-driven decision-making approach
• Excellent organizational skills
• Ability to stay calm under pressure
• Strong sense of accountability
• Positive and solution-oriented attitude

We are looking for a Customer Support Agent to provide exceptional support to our Spanish-speaking players across LATAM markets. The ideal candidate is customer-oriented, proactive, and capable of delivering a high-quality support experience in a fast-paced iGaming environment.

You will serve as the first point of contact for our players, helping resolve issues, answering questions, and ensuring a smooth customer experience across all communication channels.

Key Responsibilities:

• Provide customer support via live chat, email, and other communication channels
• Assist players with account-related, payment-related, and technical inquiries
• Investigate and resolve customer issues in a timely and professional manner
• Escalate complex cases to relevant internal teams when necessary
• Maintain accurate records of customer interactions
• Follow established support procedures and service standards
• Identify recurring customer issues and report them to management
• Contribute to a positive customer experience and player retention

Requirements:

• Previous experience in Customer Support, preferably within iGaming
• Native or fluent Spanish
• Intermediate English or higher
• Strong communication and interpersonal skills
• Ability to multitask and manage multiple conversations simultaneously
• Problem-solving mindset and attention to detail
• Comfortable working in a fast-paced environment
• Basic understanding of online casino products and player journeys

Nice to Have:

• Previous experience supporting LATAM markets
• Experience with Zendesk, Intercom, LiveChat, Freshdesk, or similar platforms
• Experience handling payment-related inquiries
• Experience working in shift-based environments
• Portuguese language skills

Personal Qualities:

• Customer-oriented mindset
• Empathy and patience
• Strong communication skills
• Attention to detail
• Reliability and responsibility
• Ability to remain professional under pressure
• Positive attitude and willingness to help others
• Team player mentality

Project Description

The Broadband team is developing next-generation Cable Access solutions, including the industry’s first software-based CCAP platform — CableOS — and a cloud-native CMTS solution.

These products help cable operators deliver high-speed internet, video, and voice services to millions of users. A key focus is CableOS, which enables providers to replace traditional hardware-based network equipment with a flexible cloud-based solution, significantly reducing infrastructure and maintenance costs.

The platform is built on a modern microservices architecture and runs on general-purpose CPUs without requiring specialized ASIC hardware. This allows the software to operate both on bare-metal servers and private cloud environments, providing scalability, flexibility, and easier deployment.

CableOS is one of the pioneers in software-defined networking (SDN) for DOCSIS technologies, bringing cloud-native benefits and operational efficiency to telecom and broadband providers.

The GlobalLogic team is responsible for software development, as well as manual and automated testing of the solution.

Job Responsibilities:

• Design and implementation of network oriented application (Linux, userspace)
• A strong emphasis is put on generic design with memory and processing considerations as mandatory guidelines
• Design and implement new modules and features, as well as evolve existing ones
• Integrate with hardware components, ability to communicate with vendors regarding integration process and issues
• Regular communication with the remote and international teams
  
  Job Requirements:
• 3+ years' development  experience in C and C++
• Knowledge and experience in multithreading
• OOP knowledge
• Experience of programming under Linux or Unix-like systems (Yokto ecosystem would be a plus)
• Considered as a plus: understanding of networking stack of protocols (OSI model, L1-L4)
• Considered as a plus: shell script, python knowledge, STL and Boost.asio, protobuf, zmq

We are looking for an experienced iOS Developer to join our team and help us support and evolve a complex production iOS application.

The project is currently in the process of transitioning from RxSwift to Swift Structured Concurrency using async/await. Most of the existing codebase still relies heavily on RxSwift, so we need someone who is confident working with reactive code and can help gradually modernize the architecture.

SwiftUI is already used in the product and will remain the main UI technology going forward. Combine is currently used in some SwiftUI-related areas and will likely be used more together with Swift Concurrency.

Responsibilities

• Develop and maintain iOS application features using Swift and SwiftUI
• Work with an existing codebase where RxSwift is still widely used
• Participate in the gradual migration from RxSwift to Swift Structured Concurrency
• Use async/await and modern Swift concurrency patterns where appropriate
• Work with Combine, especially in SwiftUI-related parts of the application
• Refactor and improve existing code while keeping production stability
• Collaborate with product, design, QA, and backend teams
• Review code, share knowledge, and help improve engineering practices
• Investigate and fix bugs, performance issues, and technical debt

Requirements

• Strong knowledge of Swift
• Solid hands-on experience with RxSwift
• Experience with SwiftUI
• Basic or practical experience with Combine

Position Overview

As an Integrations & Payments Product Manager, you will coordinate payment and merchant integrations, acting as a bridge between Product, Engineering, Operations, and external partners. You will manage integrations from requirements gathering through go-live, ensuring successful onboarding, implementation, and ongoing support.
 

This role requires a strong understanding of APIs, webhooks, payment workflows, and stakeholder management. It is ideal for someone with experience in fintech, payments, integrations, or implementation projects who enjoys working closely with both technical and business teams.
 

Your Background

• 2+ years of experience in Product Management, Integrations, Implementations, Product Operations, Technical Support, or Project Coordination
• Experience in fintech, payments, e-commerce, or software integrations
• Understanding of APIs, webhooks, and system integrations
• Ability to read and understand technical documentation
• Experience working with external partners, merchants, or clients
• Strong communication, stakeholder management, and problem-solving skills
• Familiarity with Postman, Swagger/OpenAPI, REST APIs, JSON, and XML is a plus
• English level (Upper-Intermediate+)
   

Responsibilities

• Coordinate merchant and partner integrations from initiation to go-live
• Gather and document business and technical requirements
• Support onboarding, testing, certification, and rollout activities
• Act as the primary contact for integration-related questions and issues
• Collaborate with Product, Engineering, Operations, Compliance, and Commercial teams
• Track integration progress and provide stakeholder updates
• Support troubleshooting and issue resolution
• Maintain integration and process documentation
• Identify opportunities to improve integration and onboarding processes
   

Technologies & Domain Exposure

Payments, Fintech, Merchant Integrations, REST APIs, Webhooks, JSON, XML, Postman, Swagger/OpenAPI, Payment Gateways, Digital Wallets
 

We Offer

• 20 billable days off in the first year, 25 days thereafter
• Competitive compensation
• Friendly and supportive team
• Flexible schedule
• Fully remote work
• Clear processes and professional growth opportunities
• Ability to transfer unused vacation days to the next year