Jobs at Djinni

Spalah is a Ukrainian venture builder that connects ambitious tech businesses with the international stage, fostering an ecosystem for rapid growth. We unite visionary founders and diverse talent to create companies that drive global progress. Our portfolio features over 10 projects spanning Adtech, Martech, Mobile apps, and more.

 

As we scale, we are seeking Creative Motion Designer to join our AppLab — our venture-backed team testing bold ideas, building next-gen health & welness, productivity apps, and empowering users worldwide to live better lives.

What you will be doing:

- creating short videos to promote the application on Facebook, Instagram or TikTok;
- ability to work with templates from stock images — find, disassemble, & change;
- innovating by seeking fresh ideas and developing creative concepts;
- enhancing performance by analysing creative results and creating variations of successful concepts;
- collaboration with ChatGPT on text for creative videos;
- collaborating closely with marketing specialists to brainstorm ideas and assess competitive advertising strategies.

Your background:

- over 3 years of experience with Adobe tools (After Effects, Photoshop, Illustrator);

- familiarity with Figma and creating UI animations;

- proven experience in designing creatives and illustrations;

- solid understanding of animation principles;
- basic copywriting skills;
- experience writing prompts with ChatGPT;
 

- keen awareness of the latest design and animation trends.

 

What we offer you:

- flexibility and freedom:choose fully remote, hybrid, or office-based work yourself;

- strong team:work alongside some of the industry’s top talent;

- unlimited growth:grow in multiple directions, get freedom to launch your own product;

- career development: take courses, attend top-notch conferences, explore digital library for nonstop growth;

- health support: get medical insurance, paid vacation and sick leaves, and access to a corporate psychologist;

- fun and culture: enjoy off site parties, team-buildings, sport events, and corporate gifts.

 

Thanks for your time.
Let`s bring things to the next level?

The project is a big enterprise application with a back office and a mobile client. We’re going to extend its functionality with SmartWatch (WatchOS) and CarPlay applications for which we will also use LLM/Gen AI. You will be part of a cross-functional, cross-geo team of developers, test engineers, UI/UX designers, and architects who will create applications from scratch and integrate them with the back-office API.

Responsibilities: 

• Help the team which consists of BA, Designer UI/UX, Architect, Mobile engineers research and find solutions on how to work with a 3rd party LLM
• Help the team use LLM/Gen AI for mobile applications (iOS, Android and smartwatch)
• Provide feedback to development teams on technical, troubleshooting, or operational issues related to LLM/Gen AI
• Implement and integrate retrieval-augmented generation (RAG)and tool-augmented agents
• Engineer and optimize prompts for LLM-based workflows
• Be up-to-date with advancements in LLMs, agent frameworks, and RAG techniques
• Research and propose improvements to model performance, usability, and tuning
• Prototype ideas for intent recognition, query synthesis, analysis, and reasoning
• Collaborate closely with developers and other stakeholders to ensure system alignment with product and business goals

Requirements: 

• 5+ years of experience in Machine Learning, Large Language Models and Generative AI.
• Strong expertise with LLMs (e.g., Gemini, GPT-4, T5, Claude, LLaMA) and generative AI techniques.
• Hands-on experience with ML frameworks such as PyTorch and LangChain, and LangGraph.
• Experience with using prompt engineering techniques to adapt LLMs effectively and/or fine-tuning LLMs using APIs.
• Strong grasp of data structures and data transformation processes.
• Experience serving ML models as API services in production environments.
• Strong knowledge of different types of databases (SQL, noSQL, Vector, etc).

• At least upper-Intermediate English (comprehensive written and verbal communication)

   

Nice-to-Have: 

• Experience developing AI agents with external tool integration.
• Working with AI agents for Mobile applications

• Working during the discovery phase along with BA, UI/UX, Architect, other engineers

   

What is in for You: 

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About Us:
Larch Networks has been a leader in network solutions since 2009, with offices in Israel and Kyiv. We specialize in both software and hardware for network equipment, providing advanced, secure, and reliable network products for our customers. Our team of engineers is renowned for its expertise in designing and integrating high-load switching and communication platforms, thin clients, Linux, and embedded devices for IoT, enterprise, telecom, and industrial applications. We are committed to delivering innovative and cost-effective solutions.
 
Role Overview:
As a Senior Networking Automation QA Engineer at Larch Networks, you will play a crucial role in ensuring the quality of our cutting-edge networking products, including switches, routers, and network packet brokers. You will design and implement custom Python-based test automation frameworks to enhance the testing process, ensuring alignment with best practices and technological advancements to maintain high software quality standards.
 
Key Responsibilities:
 

• Design and implement Python-based test automation frameworks for networking products such as switches, routers, and network packet brokers.
• Develop and execute comprehensive test plans to ensure products meet high-quality standards.
• Collaborate with development teams to integrate test automation into the development process and address issues promptly.
• Stay current with industry trends and best practices in test automation and quality assurance for networking products.
• Collaborate with members of the Quality Assurance team.
• Align test automation strategies with customer needs.
   

Requirements:
 

• Experience in the networking industry, specifically with the configuration of switches and routers.
• In-depth understanding of networking technologies, protocols, and architectures, including L2/L3 and protocols such as ARP, VLAN, STP, IGMP, BGP, and SNMP.
• Experience in Software Testing and Quality Assurance, with a focus on test automation and scripting.
• Proficiency in Python and experience with other scripting languages.
• Experience with network testing and monitoring tools such as Spirent and Ixia.
• Knowledge of tools such as Git and Docker.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
   

Why Join Us?
At Larch Networks, we constantly seek professionals to offer our clients the best high-quality products. Join our effective and talented team to reach new horizons and grow with us. We have a friendly team of professionals with no blockers in communication. The level of tasks and projects is very high because we work with renowned world leaders in our subject area. We maintain a great work-life balance — we know how to work and relax. Apply now to be part of our dynamic team!
 

Про компанію Larch Networks

We provide exceptional electronics and software engineering expertise, design and integration of high-load switching and communication platforms, thin clients, Linux and embedded devices for IoT (internet of things), enterprise, telecom, industrial applications.



 

🚀Join a team where data drives impact

At Uvik Software, we build world-class dedicated development teams and deliver high-quality software solutions to clients worldwide.

We’re passionate about clean code, strong collaboration, and modern technologies. Now, we’re looking for a Data Analyst who thrives on transforming data into strategic insights and has a solid background with Snowflake.
 

🎯About the Role

As a Data Analyst, you will play a key role in unlocking the value of data for our clients. You’ll work with modern cloud data infrastructures, focusing on Snowflake, to support high-impact analytics projects.
 

🔑Responsibilities

• Analyze large-scale datasets using SQL, delivering clear, actionable insights
• Perform advanced querying, profiling, and data transformation directly in Snowflake
• Design and maintain ETL pipelines for efficient data preparation
• Build interactive dashboards and reports using Power BI or Tableau
• Access and manage cloud data via AWS services (e.g., S3, Glue, Redshift)
   

🧩Requirements

• 5+ years of experience as a Data Analyst working with large datasets
• 2+ years of hands-on experience with Snowflake (querying, modeling, optimization)
• Strong SQL skills for complex querying and transformations
• Proficiency with data visualization tools: Power BI and/or Tableau
• Solid understanding of ETL processes, data modeling, and data warehousing
• Experience with AWS data tools (S3, Glue, Redshift)
• Strong English communication skills (verbal and written)
   

🌍 What We Offer:

We provide an environment where each specialist can grow professionally and work on exciting, high-impact projects.

• Working conditions: Contract model: B2B or FOP
• 18 paid vacation days per year/ 12 paid sick leave days.
• Performance review every 6 months
• Paid professional development — courses, certifications.
• English lessons — 50% compensated.
• Comfortable equipment: MacBook + corporate package.
• Flexible schedule and a supportive, friendly team.
   

Join us at Uvik and help turn data into smart decisions.

🚀 Apply now and be part of a tech-driven, globally distributed team!

We are seeking an experienced Influencer Marketing Manager with a background in iGaming to join the team at EmbyAd Marketing Agency. Our agency owns a unique technology that enables the creation of unforgettable gamified marketing experiences delivering exceptional value for both – our clients and their audiences. At this stage, we are building a team of seasoned professionals to expand our market presence and introduce our technology to new clients, launching high-impact campaigns that take conversions to the next level.

Responsibilities:

• Lead the identification, outreach, and onboarding of influencers, securing partnerships that maximize results for both the client and the agency;
• Plan and execute influencer advertising campaigns across platforms including YouTube, Twitch, Kick, TikTok, and Instagram, following the approved marketing strategy and ensuring timely delivery of all campaign assets;
• Track, interpret, and report on campaign data, offering clear insights and data-driven recommendations to boost performance;
• Manage multiple influencer campaigns simultaneously for active clients while contributing to the creation and presentation of proposals for new business opportunities;
• Conduct continuous market research to identify promising influencer channels and meet monthly targets for expanding and diversifying the agency’s influencer network;
• Assess potential influencer collaborations to ensure strong alignment with client branding, messaging, and campaign objectives;
• Develop and suggest creative approaches and tactical improvements aimed at enhancing campaign engagement and conversion outcomes;
• Maintain professional and clear communication in English;
• Organize daily priorities, coordinate cross-team updates, and maintain momentum toward campaign deadlines while ensuring full visibility on negotiation status and performance results;
• Work closely with your line manager to align campaign execution with overarching marketing goals, ensuring a consistent and strategic direction.

Requirements:

• At least 2 years of experience in the iGaming industry, specifically in Tier 1-2 markets;
• Proven success in influencer outreach, negotiation, and managing influencer marketing campaigns;
• Established network of content creators and a proven track record of executing successful influencer campaigns;
• Strong ability to assess influencer fit for brand collaborations and maintain productive relationships;
• Excellent written and verbal communication skills in English;
• Performance-oriented, with a deep understanding of key metrics and strategies for optimization;
• Strong analytical skills to evaluate campaign results and provide actionable insights;
• Proactive and collaborative mindset, with a focus on delivering measurable results.

On behalf of our Client, a well-established financial institution from the Caribbean region, Mobilunity is looking for a Senior Product Designer for a long-term engagement.

Our Client is the largest bank in the Caribbean region that serves 14 countries/territories. The aim is to make this organization from a traditional bank into a new era of fintech, working on the edge of what current fintech may offer.

As a Senior Product Designer, you will take full ownership of a product and drive the end-to-end design process — from problem discovery and stakeholder alignment to delivery and iteration.

You will work in a fully remote, globally distributed team, collaborating closely with Product Managers, Engineers, and Business stakeholders across different time zones.

This role requires a high level of autonomy, strong product thinking, and the ability to operate in ambiguity. You will proactively shape requirements, facilitate discussions, and ensure design consistency across the product ecosystem.

Responsibilities:

• Own the entire design lifecycle of a product: discovery, ideation, validation, delivery, and iteration.
• Work with limited or high-level requirements, proactively clarifying problems and defining scope.
• Brief, challenge, and align stakeholders by translating business goals into clear design problems.
• Design intuitive, scalable, and accessible user experiences for web and mobile platforms.
• Create and maintain user flows, wireframes, prototypes, and high-fidelity designs.
• Ensure design quality and consistency with the Design System and Design Foundations.
• Collaborate closely with Product Managers and Engineers to ensure feasibility and high-quality implementation.
• Act as a design owner and advocate in cross-functional discussions and decision-making.
• Conduct usability testing, analyze insights, and iterate based on user and business feedback.
• Identify UX gaps and opportunities beyond assigned tasks and proactively propose improvements.

Qualifications:

• (Optional) Bachelor’s degree in Design, Computer Science, or a relevant field.
• 5+ years of experience as a Product Designer / UX Designer / UI Designer in digital products.
• Proven experience owning design for a product or major feature from concept to launch.
• Strong portfolio demonstrating product thinking, problem-solving, and real-world impact.
• Advanced proficiency in Figma (components, auto-layout, design systems).
• Experience working with Design Systems and Design Foundations at scale.
• Ability to work effectively in remote, distributed teams.
• English proficiency at C-level (written and spoken).
• Strong communication skills — able to explain design decisions to both technical and non-technical stakeholders.
• Comfortable working in ambiguous environments with minimal guidance.
• Experience in product discovery: research, workshops, problem framing.
• Knowledge of accessibility standards (WCAG).

Preferred Skills:

• Understanding of technical constraints and handoff best practices.
• Basic knowledge of HTML/CSS; JavaScript is a plus.
• Experience facilitating workshops or stakeholder alignment sessions.

In return, we offer:

• The friendliest community of like-minded IT people
• Open knowledge-sharing environment — exclusive access to a rich pool of colleagues willing to share their endless insights into the widest variety of modern technologies
• Perfect office location in the city center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with the possibility to fit together both
• No open-spaces setup — separate rooms for every team’s comfort, and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification
• Never-ending fun: sports events, tournaments, music band, multiple affinity groups
  
  🐳 Come on board, and let’s grow together! 🐳

QIT Software is looking for an experienced App Developer to build, launch, and maintain an application on one or more major SaaS marketplaces such as:
- Shopify
- HubSpot
- Canva
- Adobe
- Figma
- Slack
- Salesforce
- Others

Responsibilities

• Develop and launch a fully functional app or integration on a major SaaS platform
• Connect and extend our product’s functionality through REST APIs and webhooks
• Implement secure authentication (OAuth 2.0) and handle multi-tenant configurations
• Manage submission, approval, and version updates on marketplace
• Provide ongoing support, maintenance, and improvements post-launch

Requirements

• Proven experience developing apps for Shopify, HubSpot, Canva, Adobe, Slack, or similar ecosystems
• Strong experience in Python, Node.js, or TypeScript
• Hands-on experience with REST APIs, webhooks, and OAuth 2.0
• Knowledge of deployment best practices (cloud hosting, CI/CD pipelines)
• Familiarity with marketplace submission and approval processes
• Excellent communication and ownership mindset
• Must align full-time with PST timezone
  
  Details:
  - Schedule: Full-time, remote
  - Client: USA
  - Duration: long-term
  - Tech stack: Python, Node.js, TypeScript, SQL/NoSQL, APIs, etc.
  - Timezone: 8 hours overlap with PST
  
  Hiring process:
  1 - Pre-screen (up to 30 mins), 2 - Application (Q&A + Brief video introduction (up to 2 minutes)), 3- Technical Interview (live coding up to 1 hour), 4 - Team fit interview with Co-founder

About Digis
Digis is a European IT company with 200+ specialists delivering custom software development and staff augmentation services to clients in the US, UK, and EU.
We build long-term partnerships and focus on transparency, trust, and measurable business results.

About the Project
This role is part of Digis’ internal sales & lead generation department.
The team works with LinkedIn and email outreach to generate qualified leads for IT outsourcing and staff augmentation services.
The processes are mature, well-documented, and currently scaling. You will work closely with the Head of Sales and Lead Generation team, directly influencing the company’s sales pipeline.

Key Tools & Technologies

• LinkedIn Outreach
• Email Outreach (Gmail-based tools)
• Google Sheets / Google Docs
• AI tools for writing support: ChatGPT, Grammarly
• Lead verification & data tools: Apollo, Zerobounce, etc.

Requirements

• 1+ year of experience in Lead Generation / Outreach (outsourcing/outstaffing companies)
• Hands-on experience with LinkedIn and email outreach
• Ability to write manual, personalized outreach messages
• Familiarity with ChatGPT / Grammarly as writing assistants
• Clear understanding of the staff augmentation model
• Strong analytical thinking and attention to detail
• Upper-Intermediate+ English

Responsibilities

• Build ICP-based company lists
• Find and verify contact data (emails, LinkedIn profiles) of decision-makers
• Write personalized outreach messages (email + LinkedIn)
• Log and maintain data in tracking sheets / CRM
• Continuously improve outreach quality and conversion rates
• Collaborate closely with the Head of Sales and Lead Gen team

We Offer

• 20 paid vacation days per year
• 5 paid sick leaves per year (no medical documents required)
• Personalized development plan with training compensation
• English courses compensation
• Work equipment if needed (PC / laptop / monitor)
• Flat and transparent internal communication
• Opportunity to switch between projects and technologies within Digis
• Full accounting and legal support

We’re looking for a hands-on DevOps / Systems Engineer to join our team and help refactor, stabilize, and organize our existing web platform infrastructure and development processes.
This role is operational and system-focused, aimed at ensuring system health, smooth deployments, and strong internal coordination between development, operations, and delivery.

Your future tasks:
 

• Maintain, stabilize, and continuously improve the existing web platform infrastructure.
• Ensure system health, monitoring, logging, and issue resolution across environments.
• Manage and optimize Firebase and Firestore environments.
• Act as a coordination point between development, operations, and delivery teams.
• Support quality assurance processes, including pre-release checks and production issue handling.
• Refactor and organize existing development and operational processes.
• Work closely with developers to support Node.js-based applications in production.
• Own and improve deployment flows, system reliability, and operational processes.

What we expect from you:
 

• Experience working with Firebase and Firestore in production environments.
• Hands-on experience with operational DevOps or systems engineering tasks.
• Experience supporting browser-based web applications.
• Strong communication skills and the ability to collaborate across teams.
• Familiarity with package management tools, especially Yarn.
• Ability to maintain and improve existing infrastructure rather than building from scratch.
• Strong understanding of Node.js-based systems and JavaScript ecosystems.

Interview stages: Call with the recruiter, technical interview from our side, and technical call with the client.

We offer:
 

• Remote-first work environment.
• Collaborative and motivated team.
• Impactful work improving patient treatment workflows.
• Professional growth with modern technologies.
• Autonomy and ownership of your work.
• Competitive compensation.
• Opportunity to contribute to future product phases.

We are looking for a Flutter developer to join our company on a full-time basis and work on the development of a mobile application for Android.
The role involves building interactive user interfaces, implementing animations, and contributing to the overall architecture of the application.

Responsibilities

• Develop mobile application UI using Flutter
• Design and implement custom animations and interactive UI elements
• Build animated, game-like interaction flows within a consumer mobile app
• Ensure smooth performance (60 fps) on low-end Android devices
• Optimize memory usage and rendering performance
• Architect and structure Flutter codebase following best practices
• Choose and implement appropriate state management and app architecture
• Integrate backend APIs and handle server-driven logic
• Collaborate with product and design teams to translate requirements into technical solutions
• Write clean, maintainable, and well-documented code
• Participate in code reviews and technical decision-making

We are looking for a Strong Middle Affiliate Manager (iGaming) who knows how to build solid partnerships, work with traffic and data, and scale profitable campaigns. If you have hands-on experience in iGaming, understand affiliate models, and are eager to grow in a performance-driven environment — let’s talk.

What you will do:

Partnerships & Negotiations:

• Conducting negotiations with partners regarding cooperation terms.
• Agreeing on CPA / Hybrid / RevShare models and securing exclusive deals.
• Participating in international conferences and face-to-face business meetings.
• Building and maintaining long-term partner relationships.
• Searching for and launching new offers.

Operations:

• Launching test and live campaigns.
• Scaling profitable campaigns.
• Data-driven analytics and decision-making.
• Setting up postbacks.
• Configuring offers in Keitaro.
• Registering accounts in affiliate programs.
• Adding and managing brands in WordPress.

Finance & Control:

• Monthly financial reconciliations.
• Distributing traffic between media buyers within campaigns.
• Maintaining financial reports and tables.
• Synchronization and coordination with the finance manager.

What we expect from you:

• 1+ year of experience in iGaming / Affiliate Marketing.
• Strong understanding of affiliate models: CPA / Hybrid / RevShare / CPL.
• Hands-on experience with Keitaro.
• Understanding of main traffic sources (SEO, PPC, ASO, UAC, etc.).
• Experience with affiliate platforms (Affilka, Referon, NetRefer, etc.).
• Experience in traffic sales or managing affiliate deals.
• Experience working with affiliate program admin panels.
• Participation in international conferences, business meetings, and networking.
• Experience with CRM systems (will be a plus).

Personal qualities:

• Structured mindset and strong attention to detail.
• Responsibility and reliability.
• Ability to work in a multitasking environment.
• Strong communication skills and conflict-resolution abilities.
• Result-oriented mindset.
• Creativity and proactiveness.
• Team player.
• Genuine interest in the iGaming niche.

Your journey with us:

• Step 1: Pre-screen.
• Step 2: Interview.
• Step 3: Bar-raising.
• Step 4: Reference check.
• Step 5: Job Offer!

What we offer:

• 28 business days of paid off.
• Flexible hours and the possibility to work remotely.
• Medical insurance and mental health care.
• Compensation for courses, trainings.
• English classes and speaking clubs.
• Internal library, educational events.
• Outstanding corporate parties, teambuildings.

We are looking for a Manual QA Engineer to join our team on a full-time basis and test a mobile Android application.
The role focuses on ensuring app stability, performance, and usability on low-end Android devices.

Responsibilities

• Perform manual testing of an Android mobile application
• Test the app on low-end Android devices (1–2 GB RAM)
• Validate UI behavior, animations, and user flows
• Identify performance issues such as freezes, lag, and memory-related crashes
• Reproduce, document, and report bugs with clear steps and evidence
• Verify fixes and perform regression testing
• Test different device configurations, screen sizes, and Android versions
• Collaborate with developers to clarify issues and improve app quality
• Ensure overall usability and stability across target markets

We are looking for a strong Middle+ Automation QA Engineer with 3+ years of experience to become the first QA Automation specialist on the fire safety and IoT project and build automation processes from scratch.

Requirements

Must Have

• 3+ years of experience as an Automation QA Engineer
• Strong knowledge of Playwright with TypeScript
• Experience working with Allure Report
• Experience with Python
• Strong experience in building and maintaining automation frameworks
• Strong ownership, responsibility, and decision-making skills
• English level at least Upper-Intermediate

Nice To Have

• Active usage of modern AI tools and techniques in the development and testing process
• Experience in building QA automation from scratch in R&D team with no previous automation setup

Key Responsibilities

• Design, build, and maintain QA automation infrastructure
• Define automation strategy and priorities independently
• Identify critical user flows and ensure stable automated coverage
• Maintain and improve existing automation frameworks
• Work closely with developers and stakeholders to ensure product quality
• Improve testing efficiency using modern tools and AI-assisted approaches
• Take full ownership of QA automation on the project

Project
Our client is a well-established international company with a long history dating back to the 1970s. The company operates in the fire safety and IoT domain, developing and manufacturing hardware devices (panels, sensors, displays) along with complex software solutions such as dashboards, mobile applications, and monitoring systems.

Stage
Active phase of development

Work schedule
Full-time working day, the full remote is available

Interview process

1. Call with the recruiter
2. Technical Interview
3. Cultural fit interview with the Client

We’re looking for a talented person to join our Development team. Your role will encompass a Webflow & Next.js web apps.

You will work closely with developers, designers, QA, and PM.

Read before applying:

• We are looking for an entry-level specialist.
• The first step will be a test task. After that, an interview.
• After hiring, we will assign a mentor, who will review every PR.

• We have a process (expertise) in how to grow you from junior to a strong middle-level.

   

About you

At least 0.5 years of professional experience with Webflow & React, Next.js

Experience in teams of 2-5 persons.

Understanding of the project development life-cycle.

Understanding of Agile / Scrum.

Hard Skills 

- TypeScript
- React 

- Next.js
- Tailwind CSS
- Integration with REST APIs
- Sentry
- Firebase
- Webflow

Responsibilities

Develop and maintain web applications using Webflow & React, Next.js.
Ensure the performance, quality, and responsiveness of applications.
Write clean, maintainable, and well-documented code.
Troubleshoot and debug applications using tools like Flipper.
Integrate with RESTful APIs to connect applications to back-end services.
Implement responsive layouts and styling using Tailwind CSS.
Monitor and maintain app performance using Sentry.
Utilize Firebase for various app functionalities like analytics, authentication, and more.

What we offer 

1. 22 days off and 12 sick days paid by the company annually.
2. Paid national holidays.
3. Health insurance.
4. English classes.
5. GYM.
6. Team building twice per year.
7. Welcome box.
8. Paid overtime.

Please send "Ready to complete a test task" and we will send you a link.

Thank you and good luck!
CEO Anatolii

This is a key operational role in the company.
You will be responsible for building a scalable customer support system that drives customer satisfaction, retention, and long-term value.

RealEstateBees is a product-driven B2B SaaS company in the Real Estate & Lead Generation space.

We operate in the US market, helping real estate investors connect with motivated homeowners, and we’re building an ecosystem of products and services for real estate professionals.

The company is in an active growth phase, transitioning from “reactive support” to “system-driven customer experience.”

Your Area of Responsibility

🎧 Customer Support Ownership

• Full ownership of customer support operations and processes
  
   
• Inncoming support requests across all channels (chat, email, tickets)
  
   
• Ensuring fast, high-quality, and consistent customer responses
  
   
• Owning customer satisfaction and support-related KPIs
   

📊 Support Metrics & Performance

Ownership of key metrics:

• First Response Time (FRT)
  
   
• Resolution Time
  
   
• CSAT / NPS
  
   
• Ticket volume, backlog, and SLA compliance
  
   
• Churn and retention insights related to support quality

🧠 Process & System Building

• Designing and optimizing end-to-end support workflows
  
   
• Implementing and improving ticketing systems, automations, and macros
  
   
• Building and maintaining a self-service knowledge base and FAQs
  
   
• Identifying recurring issues and driving process improvements
   

🤝 Cross-Functional Collaboration

• Working closely with Product, Engineering, Sales, and Customer Success
  
   
• Translating customer feedback into clear product insights
  
   
• Escalating critical issues and coordinating resolutions
  
   
• Supporting product launches and feature rollouts from a support perspective

🎯 What We’re Looking For

• 2+ years of experience in Customer Support or Support (preferably in SaaS)
  
   
• Experience support operations
  
   
• Strong understanding of customer support metrics and KPIs
  
   
• Experience with helpdesk tools (Zendesk, Intercom, Freshdesk, etc.)
  
   
• Customer-centric mindset with strong problem-solving skills
  
   
• Excellent communication skills in English (written and spoken)
   

Nice to Have

• Experience in B2B SaaS or product companies
  
   
• Technical background or ability to work with APIs and product issues
  
   
• Experience working with US customers
  
   
• Experience building knowledge bases and self-service systems
  
   
• Understanding of churn, retention, and customer lifecycle metrics