Jobs at Djinni

We’re looking for an SEO Outreach & Link Building Specialist who knows how to earn high-quality backlinks, build real publisher relationships, and grow domain authority the right way. This is not a spammy volume role. We care about relevance, trust, editorial quality, and real business impact.
 

What you’ll do

• Own and execute white-hat link-building campaigns for Snoika
• Research relevant websites, blogs, media, communities, newsletters, directories, and resource pages
• Build prospect lists and run personalized outreach to editors, marketers, founders, and site owners
• Secure quality placements through guest posts, link insertions, partnerships, resource pages, digital PR angles, and other relevant opportunities
• Collaborate with the content and SEO team to create linkable assets, content briefs, landing pages, and data-driven ideas worth linking to
• Monitor backlink profile health, lost links, anchor text distribution, and toxic link risks
• Analyze competitor backlink profiles and identify new opportunities
• Track results and report on placements, referring domains, outreach performance, rankings, referral traffic, and SEO impact
   

What we’re looking for

• 2+ years of experience in link building, outreach, off-page SEO, or digital PR
• Strong written English for outreach and relationship building
• Proven ability to acquire relevant, authoritative backlinks
• Experience with tools like Ahrefs, Semrush, Google Search Console, Google Sheets, and outreach tools
• Strong judgment on link quality: relevance, traffic, editorial standards, indexation, spam signals, anchor profile, and placement context
• Organized, proactive, and comfortable managing your own pipeline
• White-hat mindset only — no PBNs, mass spam, or low-value directory tactics
   

Nice to have

• SaaS, B2B, AI, marketing, or tech niche experience
• Experience with digital PR or data-led campaigns
• Basic understanding of on-page SEO and content strategy
• Startup or agency experience
• Ability to suggest linkable assets, not just send outreach

Why join Snoika

• Work at the intersection of SEO, AI search, content, and SaaS growth
• High ownership and fast decision-making
• Direct collaboration with founders and the core growth team
• Remote flexibility and room to shape the process from the ground up
   

How to apply

Please send:

• Your CV or LinkedIn profile
• 3–5 live examples of backlinks you helped secure
• A short note on how you decide whether a backlink is actually worth getting

Snoika is one of the fastest-growing AI marketing platforms helping companies become visible in AI search engines like ChatGPT, Gemini, Perplexity, Claude, Grok and more. We work with startups, SMEs and enterprises across many verticals - from fintech and manufacturing to SaaS and tax tech - delivering measurable inbound growth with world-class AI technology.

We’re looking for a Marketing Specialist who has a passion to grow with us like a business and like a specialist. We wait that you'll help more people to know about us.

If you want to work with the latest AI technologies, help companies get discovered in AI search, and genuinely believe that good technology can make the world better - this is the perfect role for you.

✨ What You’ll Do

Onboarding & Education

• Explain how Snoika’s AI marketing engine works (AI visibility, content publishing, structured data, technical SEO, etc.)
• Cooperate with the Sales&Marketing team to understand the value of the product better and sell it better to the leads
   

Marketing

• Run the PPC campaigns in Meta(Instagram, Facebook)
• Help running the PPC campaigns in Google Grant Process
• Brainstorm and make decisions about the social medias content
• Catch up the results of the covered processes and present it to the team
• Help to realize the PR campaigns of Snoika and also the PR campaigns for offline events we attending
• Collaborate with the CMO and other team members to brainstorm and create the new objectives
   

Sales

• Collaborate with the sales team in vectors of: ICPs, lead-magnets, sales processes, events to attend and how to prepare to them, etc.
• Review the sales team results, receive and analyze the feedback about the leads who had been bring by the campaigns

How we work

• Fully remote, async-friendly, european culture
• Direct communication with the founder and core team

What we offer

• Competitive salary and opportunity for career growth.
• Senior peers & advisors - work alongside PhDs who've worked with NASA, Google, Microsoft, Bosch and more.
• Fast growth - startup scaling revenue and product lines quarter-over-quarter.
• Remote autonomy & flexible hours - we care about output, not chair time.

If you're excited about helping companies grow through AI-driven marketing -> we’d love to hear from you.

We’re hiring RL Environments Engineers to design and build MLE/SWE environments that deliver high-quality, diverse tasks with minimal supervision. You will target a specific language model, meet a defined difficulty distribution, and deliver about one task every 10 hours. This is a remote contractor role with ≥4 hours overlap to PST and advanced English (C1/C2) required.

Responsibilities

• Design and build MLE/SWE environments and diverse tasks.
• Target a specified language model and satisfy the required difficulty distribution.
• Deliver ~1 task per 8-10 hours once onboarded.
• Edit tasks within 24 hours based on customer feedback.
• Onboard quickly and start delivering on day one with minimal supervision.
  
   

Requirements

What we’re looking for (must-haves)

• Strong Python (engineering-quality, not notebook-only).
• Hands-on LLM/GenAI work in production: you’ve shipped and operated real systems (not “wrapped an API and called it AI”).
• Strong product/engineering ownership: comfortable building, fixing, and scaling end-to-end pipelines.
• Docker + production mindset (debugging, reliability, iteration speed).
• ≥4 hours PST overlap and advanced English (C1/C2) for specs, reviews, and feedback.
• Ability to meet throughput expectations and respond quickly to feedback.
   

Strong signals (nice-to-have, big plus)

• Experience designing environments/tasks for RL and/or evaluations.
• Experience in high-stakes or regulated domains (e.g., healthcare, finance, fraud/risk, safety-critical systems).
• ML systems experience: CI/CD, monitoring, evaluation harnesses, MLOps, scalable pipelines.
• Systems depth: C++/Rust/Scala/Java, performance/infra optimization, distributed systems.
• Exposure to RL / bandits / agentic systems (not required, but a strong signal).
   

Not a fit if

• You’re primarily a prompt engineer without strong ML/engineering foundations.
• You’re a research-only / academic-only profile with little or no shipping/production ownership.
• You’ve only built in notebooks or rely heavily on managed AutoML tools.
  
   

Working Conditions

• Remote, independent contractor engagement.
   
• 40 hours/week - full time - need 4 hours overlap in the working hours with the team in Pacific time zone;
• Deliverables-driven; begin shipping on day one.

Conversion & relocation: Potential path to FTE and relocation to the Bay Area if performance and mutual fit align.
 

We're hiring Low-Level Engineers to design and build RL environments that teach LLMs kernel development, hardware optimization, and systems programming. The goal is to create realistic feedback loops where models learn to write high-performance code across GPU and CPU architectures.

This is a remote contractor role with ≥4 hours overlap to PST and advanced English (C1/C2) required.

Requirements

Minimal Qualifications

• Strong Python (engineering-quality, not notebook-only)
• Production mindset (debugging, reliability, iteration speed)
• Clear understanding of LLMs, their current limitations
• Ability to meet throughput expectations and respond quickly to feedback

You may be a good fit if one of the following applies

• Deep understanding of memory hierarchies (registers, L1/L2/shared memory, HBM, system RAM) and their performance implications
• Threading models, synchronization primitives, and concurrent programming (warps, thread blocks, barriers, atomics)
• Cache coherence, memory access patterns, coalescing, and bank conflicts
• JIT compilation frameworks (e.g., Triton, JAX/XLA, TorchInductor, Numba)
• AOT compilation and optimization passes (LLVM, MLIR, TVM)
• Compiler and kernel frameworks such as CUTLASS, BitBLAS, or JAX/Pallas
• Modern C++, including templates, concurrency, and build systems
• Assembly-level programming and low-level optimization across GPU and CPU architectures (e.g., x86, ARM, NVIDIA Hopper, NVIDIA Blackwell)
• Debugging and optimizing GPU kernels using CUDA and/or HIP/ROCm
• Developing PyTorch custom operators, backend extensions, or dispatcher integrations (e.g., ATen, TorchScript, or custom backends)
• Customizing, extending, or optimizing c, including distributed inference workflows
• GPU communication libraries and collectives, such as NVIDIA NCCL, AMD RCCL, MPI, or UCX
• Mixed-precision and low-precision kernels (e.g., FP16, BF16, FP8, INT8), including numerical stability and performance trade-offs

The primary objective of this position is to ensure the quality of CQG products by following and enhancing web-applications and API for Company clients.

Responsibilities:

• Write production quality and test code for the required product according to provided requirements;
• Support the legacy code
• Unit-test development
• Workflow planning and task evaluation
• Requirements design
• Actively participate in discussions regarding technical issues
• Keep commitments and deadlines

REQUIREMENTS:

• Bachelor’s degree in computer science or related discipline
• Over 3 years of hands-on experience
• Strong command of English (from B2 and higher) with the ability to communicate easily on wide range of topics, including technical discussions
• Excellent knowledge of JavaScript and TypeScript
• Knowledge of Angular is a must
• Experience in React or Vue.js
• Experience in CSS3 layout
• Understanding the processes of web-applications (REST API), web-servers and Internet network (HTTP, TCP, UDP)
• Experience in Node.js
• Experience in Git
• Excellent knowledge of OOP principles and project patterns
• High level programming
• High quality code review
• Knowledge of C#, .NET, Linux, SQL ,Angular Material, ag-grid, Docker, Kubernetes and GitLab-CI is an advantage
• Willingness to learn new industry, product or technical knowledge

WE OFFER:
CQG provides a variety of benefits to enhance your personal and financial well-being. Employees and eligible dependents may participate in the following:

• Career and professional opportunities
• Competitive salary
• Medical insurance
• Slovenian classes
• Flexible vacation schedule and paid sick leave days
• Team buildings, meetings with colleagues from other offices, conferences, and much more

We are looking for Google Cloud Platform DevOps engineer with interest in security and automation field. We need to protect hundreds GKE cluster nodes with different security tools, automate their deployment, compliance checks for the infrastructure and log analysis.

Your primary tasks will be:

- tuning opensource security tools for K8/GKE

- analyzing security events and taking appropriate measures

- development of Terraform configurations/modules which manage security components of Google Cloud Platform

- development of Helm charts

- reviewing user access requests

- maintaining the network security rules

- maintaining the integration between GCP and other identity providers (Federated identity)

- development of shell scripts to automate routine tasks

 - we have also islands of Azure infrastructure so security of its services will be under your control as well

We expect from you:

* motivation to study security specifications, standards and open source code

* strong team player

* ability to take ownership of features you ship

* interest in the feature/product vision

* being self-learner, strong can-do attitude and great interpersonal skills.

* being comfortable with writing documentation (a lot of documentation)

A big plus is:

- Google Cloud certification

- Kubernetes certification

- Terraform certification

- BigQuery SQL perfect knowledge

- SSO, Oauth2, OIDC, SAML experience

We are looking for an endpoint/workstation support engineer to support multiple mixed MacOS/Windows/Lin remote working environments. You should maintain a high level of user satisfaction, as well as properly document your work.

Your primary tasks will include:

* Enduser remote support for agents installation

* AV alerts investigation

* Ensuring security compliance policies are in place (e.g. full disk encryption, firewall)

* Implementing updates on agent installation packages whenever new version arrives

* Testing of Windows/Win/Lin endpoint agent updates

The candidate should have a proof records of successful projects in the following areas:

* support of AV/EDR/VPN and other security agents on multiple platforms

* Intune MDM

* Apple Business Manager

* Windows, MacOS and Linux endpoint support

* Basic Unix shell and Powershell scripting

* MS Graph API and other REST API basic experience

* Windows and MacOS troubleshooting with the aid of Sysinternals tools and different set of MacOS tools (netstat, lsof, vmstat, top, dtruss, etc.)

* Fluent English

* Teamwork and problem solving mind

* Compliance framework basic awareness (ISO27001/PCI-DSS/HIPAA etc.)

* ITIL and IT service basic awareness and ability to write end-user documentation/procedures/instructions

A big plus if have all or any of the following:

* Microsoft Intune certification or other Microsoft Security/Endpoint certificationi

* Any AV vendor certification

* Any security related certification (e.g. ISO27001LA, CISSP, CISA)

We are looking for an SMM Specialist who can build and manage a comprehensive content and marketing strategy for corporate social media channels and executives’ personal brands.

The main goal is to systematically increase brand awareness, strengthen trust in the company’s expertise, and generate high-quality inbound leads through social media.

Areas of Responsibility

Corporate Channels:

• LinkedIn (Italian market)
• LinkedIn (English-speaking market)
• Instagram (Italian market)

Executives’ Personal Brands:

• LinkedIn (2 profiles)
• Instagram (2 profiles)
• Facebook (1 profile)

All channels must function as a unified system with aligned positioning, tone of voice, and business objectives.

Responsibilities

• Develop a unified SMM/content strategy across all directions (corporate + personal brands) with clear KPIs.
• Plan content: content pillars, series, key messages, CTAs, and editorial calendar.
• Create and adapt content for LinkedIn / Instagram / Facebook: post copy, structured formats, Reels/Shorts scripts, storytelling.
• Transform executives’ expert insights into strong content: interviews → drafts → final posts / video scripts.
• Coordinate production: prepare briefs for designers/editors (or handle basic design/editing independently), ensure quality control and publishing.
• Manage audience engagement: responses, moderation, community activities, organic growth.
• Analytics and optimization: weekly/monthly reports, growth hypotheses, A/B testing approaches, conversion improvement.

Requirements

• Proven experience in SMM for B2B or expert/corporate brands.
• Strong English copywriting skills (especially for LinkedIn): clear structure, clarity, executive tone.
• Deep understanding of LinkedIn mechanics: formats, reach, engagement, thought leadership development.
• Ability to work systematically: processes, deadlines, content planning, quality standards.
• Strong visual sense and ability to brief designers/editors effectively.

Nice to Have:

• Italian language and understanding of the Italian market.
• Experience in IT / AI / digital transformation topics.
• Portfolio featuring personal brands of executives or founders.

Expected Results

• A structured content system consistently operating across all channels.
• Growth in awareness, reach, and high-quality audience.
• Strengthened trust in expertise through corporate and personal pages.
• Increased inbound inquiries, meaningful dialogues, and business opportunities.

Forward Deployed Engineer

Location: Remote

Team: Forward Deployed Engineering

Type: Full-time

About the role

As a Forward Deployed Engineer, you sit at the intersection of engineering and go-to-market. You're the technical owner of customer outcomes — hands-on in the code, embedded in the customer relationship, and responsible for turning an edge intelligence platform into measurable performance wins for top ecommerce brands.

This is not a support role. You'll be debugging JavaScript in production, writing transform scripts, configuring caching rules, and troubleshooting complex CDN behavior across Shopify, SFCC, and custom storefronts. You'll own the full technical lifecycle from onboarding through optimization, working directly with merchant engineering teams and translating their stack into the platform.

About the product

This is a rapidly growing B2B SaaS product designed to help ecommerce brands drive conversion and performance. The platform uses smart caching and a globally distributed edge network to reduce latency, improve Core Web Vitals, and deliver measurable revenue uplift.

The Edge Delivery Engine accelerates ecommerce storefronts by serving fully cached pages from 310+ edge locations — each within 50ms of most of the world's population. Rather than replacing a merchant's existing stack, it works alongside it: intercepting requests at the edge, serving pre-cached HTML at sub-200ms TTFB, and applying intelligent transform scripts to handle personalization, A/B tests, and session context without breaking existing functionality.

As an FDE, you'll configure caching rules, write and debug transform scripts, diagnose TTFB regressions, and optimize cache hit rates to drive measurable performance improvements.

What you'll do

• Write, review, and debug transform scripts that modify storefront responses at the edge
• Monitor customer trials and react quickly to issues or anomalies
• Use browser DevTools and observability tools to diagnose caching issues, TTFB regressions, and personalization conflicts
• Own the technical relationship with a portfolio of merchant accounts
• Build internal tooling, documentation, and playbooks to scale operations
• Provide product feedback based on real-world use cases

What we're looking for

• 2–5 years of experience in a technical customer-facing or engineering role (solutions engineering, forward deployed engineering, full stack, etc.)
• Strong JavaScript skills (reading, writing, debugging in browser context)
• Solid understanding of web fundamentals: HTTP, caching, CDNs, DNS, browser rendering
• Experience with Shopify storefronts (Liquid, Hydrogen, headless) is a plus
• Familiarity with enterprise ecommerce platforms is a bonus
• Ability to work in production environments and troubleshoot under pressure
• Strong communication skills

Nice to have

• Experience with edge platforms (e.g., Cloudflare Workers)
• Familiarity with A/B testing and experimentation tools
• Experience with performance optimization (Core Web Vitals, LCP, TTFB)
• Experience collaborating in Git-based environments

Moon Active is one of the world's top mobile game companies, our teams leverage cutting-edge technologies to craft fun and interactive games enjoyed by millions worldwide. We produce exciting and engaging entertainment for players across the globe and pride ourselves on developing top-quality casual games that invite and allow players to connect with one another.

As a BackEnd Developer, you will be working in a scrum team implementing new features and improving existing code for our most popular game. We are looking for a Strong developer to join an engineering team that is responsible for building complex, high-scale, and real-time systems.

We work with Node.js/Redis/Neo4j/K8s/Microservices, 24/7 serving 100k req/sec, 200k+ req/sec at peaks, Redis used as the main storage, handling terabytes of data and 200M ops/min.
 

Responsibilities:

• Delivering new game features every few weeks;
• Building distributed systems and microservices;
• Mainly developing real-time mobile game server with Node.js and Redis;
• Working with the Kyiv-based cross-functional team that also includes Unity developers and QAs.

Requirements:

• Backend development experience (any OOP language, ex. Node.js, Java, C#, etc.);
• Familiarity with Node.js - advantage;
• Willingness to operate within an AI-first approach for development productivity and feature integration;
• Experience with distributed systems and microservices architecture;
• Experience with NoSQL databases (ex. Redis);
• Experience with Backend development of real-time web services;
• Experience in a high scale system will be a plus;
• Experience working with Scrum teams will be a plus;
• Good spoken and written English is a MUST.

Benefits:

Why join Moon Active? 

• Be part of a leading global mobile gaming company with a unique product enjoyed by millions;
• Thrive in an exceptional, innovative, and dynamic environment;
• Enjoy full transparency and open communication with talented colleagues across teams;
• Take advantage of tremendous opportunities for professional growth and career advancement within a rapidly expanding company;
• Influence and help build personalized product experiences that impact millions of users worldwide.

We offer:

• Generous compensation; paid vacation and sick leave;
• Extensive medical and life insurance coverage for you and your family;
• CrossFit & running classes at the office and MultiSport card;  
• Comfortable and modern office located on Królewska 16 street in Warsaw;
• Free daily breakfasts and lunches, and a fully stocked kitchen with snacks and fruits;
• Latest tech equipment, including macOS devices;
• Training & Development/Tuition reimbursement;
• Friend Referral Program with generous bonuses;
• Fun and collaborative workplace culture with regular Friday Happy Hours and team gatherings;
• Relocation bonus for candidates moving to Warsaw;
• Bicycle and Car parking.

We Play to Win! We Play it Smart! We Play as a Team!

We are committed to investing in our employees and fostering a workplace that champions innovation, creativity, and collaboration. At Moon Active, we empower our team members to unleash their potential and achieve remarkable results every day. We encourage bold decision-making and believe that every individual has a significant impact on our success. Join us and level up your career in a supportive and high-achieving environment!

Moon Active is a company driven by the mission to become a global leader in mobile gaming. Founded in 2011, our passion for creativity, cutting-edge technology, and delivering exceptional player experiences has resulted in games enjoyed by millions worldwide.

We are looking for you, an aspiring 3D Motion Designer, to join our industry-leading marketing team.You will be responsible for creating eye-catching 2D and 3D animations across all digital and social platforms.

As part of a great team, you will receive everything you can dream of: from super friendly and creative co-workers and a strong focus on your development to projects that will inspire the whole gaming industry.
 

Responsibilities:

• Create and animate 2D and 3D videos with a focus on After Effects and Cinema 4D
• Conceptualize, present and execute your ideas from start to end: Lead your own creation from sketch to final high-quality product
• Collaborate with designers, editors and motion artists in creating 3D content: from Full CG videos and motion graphics to VFX in live-action videos
• Explore and implement current trends and tools in 3D design, animation and production pipeline
• Attend dailies and participate in creative brainstorming
• Present your own creative ideas in a dynamic environment and find solutions within tight schedules
   

Requirements: 

• Experience in After Effects and Cinema 4D (5+ years)
• Wide 3D skillset: modeling, lighting, rigging, animation, shading, and rendering (Redshift)
• Experience in 2D animation and motion graphics in Adobe After Effects
   

Advantages:

• Experience integrating 3D in After Effects
• Experience with Cinema 4D's Plug-ins like X-Particles and realflow
• Experience using popular game engines such as Unity or Unreal Engine
• Experience in using various generative AI tools
   

*** PLEASE ATTACH A LINK TO AN ONLINE PORTFOLIO/SHOWREEL
 

Benefits:

Why join Moon Active? 

• Be part of a leading global mobile gaming company with a unique product enjoyed by millions
• Thrive in an exceptional, innovative, and dynamic environment
• Enjoy full transparency and open communication with talented colleagues across teams
• Take advantage of tremendous opportunities for professional growth and career advancement within a rapidly expanding company
• Influence and help build personalized product experiences that impact millions of users worldwide
   

We offer:

• Generous compensation; paid vacation and sick leave
• Comprehensive medical and life insurance for you and your family members
• CrossFit & running classes at the office and MultiSport card
• Comfortable office located on Królewska 16 street, Warsaw
• Free daily breakfasts and lunches, as well as a fully stocked kitchen with snacks and fruits
• The latest tech equipment, including macOS devices
• Training & Development/Tuition reimbursement
• Friend Referral Program with generous bonuses
• Friday Happy Hours and team gatherings to foster a fun and collaborative workplace culture
• Relocation bonus for non-local candidates
• Bicycle and Car parking

About Us

Soft Techies is a fast-growing outsourcing software agency focused on delivering high-quality development solutions to international clients. We are entering a rapid growth phase this year and are looking for a proactive and organized professional to help streamline and scale our internal operations.

 

Role Overview

We are looking for an Operations Manager who will take ownership of key internal processes and help drive efficiency across the company. This role is ideal for someone who enjoys working across different areas of the business and can independently manage important operational tasks.

 

Key Responsibilities
 

• Manage and coordinate recruiting processes (candidate sourcing, screening, communication)
• Support sourcing efforts for clients and internal needs
• Prepare presentations and business materials
• Oversee and organize company content (documents, internal knowledge, marketing materials)
• Take ownership of various operational and administrative tasks
• Improve and optimize internal workflows and processes
• Collaborate closely with leadership on high-priority initiatives

We are seeking a motivated and enthusiastic Recruiter to join our dynamic HR Department. As an in-house Recruiter, you will be the driving force behind hiring the best cable technicians on the US market for our growing team of over 300 contractors. No prior experience necessary; however, a strong willingness to learn and grow in field is essential.

Responsibilities:

• Implement effective recruitment strategies to source and screen candidates to identify the best fit for our open positions.
• Use multipule channels, including job boards, social media, and professional networks to identify and attract qualified candidates.
• Schedule and conduct online interviews to assess candidate qualifications and fit.
• Effectively communicate with candidates, negotiate offers and assist with completing paperwork for new hires.
• Manage our CRM system, maintain accurate and up to date records, generate reports for Recruitment Team Lead to ensure efficient tracking and monitoring of the recruitment process.
• Collaborate with the Recruitment Team Lead to understand the company’s hiring needs and ensure the successful placement of candidates.
• Continuously seek ways to improve the recruitment process and enhance the candidate’s experience.

Requirements:

• High School Diploma or equivalent; a degree in Human Resources or a related field is a plus.
• Ability to conduct 20+ cold calls per day to build a robust pipeline of qualified candidates.
• Availability to work from 9 AM to 5 PM EST (New York time zone), Monday to Friday.

Skills:

• Strong communication skills, both verbal and written.
• Excellent interpersonal skills with the ability to build rapport quickly.
• Adaptability and a willingness to learn new processes and tools.
• Ability to work collaboratively in a team environment.

About Koscom Cable Inc.

Koscom Cable Inc. is an authorized contractor serving over 25 states in the US. We provide technical staffing services to leading communications, internet, and media companies, such as Comcast, Spectrum, Verizon, and AT&T. With a team of over 300 skilled cable technicians, we are committed to maintaining the highest standards of excellence in everything we do. We are seeking individuals who share our passion for success and are eager to join our dynamic team. If you have the skills, experience, and drive to excel as an in-house Recruiter, we encourage you to apply and be a part of our growth journey.

Job Description
 

We are currently hiring Kyiv-based applicants for the following shift:

• Tuesday — Saturday 8AM—5PM
   

Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. You will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. In your day-to-day, you will:
 

• Provide Base44 users with complex technical solutions, including remote access to systems, analyzing diagnostics, and troubleshooting network or database issues 
• Implement fixes, workarounds, or configuration changes to restore functionality 
• Properly identify, document, and escalate bugs for quick resolution 
• Recognize trends in user experiences and advocate for fast solutions 
• Interact closely with the product team to understand features, functionality, and potential pain points 
• Document and clearly communicate technical issues to developers with detailed steps for replication 
   

Requirements

• 1+ years of experience in a customer-facing technical role
• Strong technical skills, comfortable navigating unfamiliar tools and technical documents 
• Demonstrated ability to take ownership of initiatives and drive them to completion within a fast-paced environment 
• Ability to work well in small, collaborative teams and communicate clearly in both verbal and written forms 
• Strong growth mindset and a relentless pursuit of success, with a genuine eagerness to learn and develop new skills 
• Familiarity with JavaScript and React basics 
• Experience troubleshooting API connections, inspecting network requests, and identifying errors in the console 
• Proven experience with vibe coding tools - an advantage 

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field - an advantage

  
   

About the Team
 

We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language—no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
 

We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.

We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.
 

The Base44 Support team is the first touchpoint for users who encounter roadblocks while building applications. We leverage deep investigative skills and provide top-level care to ensure their success and satisfaction.
 

About Wix
 

Wix makes it possible for anyone to succeed online. 

Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 299 million users and their visitors worldwide. 

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

We're proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description
 

This role is currently available in the following shift. 
 

• Tuesday - Saturday, 6 AM - 3 PM

   

• Work with users to determine their needs and help them reach their business goals and enhance their online presence.
• Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users.
• Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate.
• Be an advocate for our technical products and services, being able to explain their functionality and value
• Develop expertise in Wix products and stay up to date with new features and improvements.
• Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps.
• Analyze user behavior and relevance to determine their effect on user satisfaction.
   

***

This is a flexible hybrid position based in Kyiv.

At Wix, we value the flexibility of a hybrid work setup — giving you the opportunity to collaborate in the office when needed while staying connected remotely.
We’re looking for Ukraine-based professionals who can balance their time between working from home and engaging with the Wix team on-site. This setup offers the best of both worlds: the comfort of remote work combined with the energy of face-to-face collaboration when it matters most.
 

Requirements

• Fluent in English (verbal and written) 
• Based in Kyiv
• 1+ year of experience working  in Technical Support/Solution topics in a Web environment
• Ability to digest information quickly and relay it in a clear way
• Gain meaning and pleasure in helping others succeed and are curious to know what really drives users
• Strong critical thinking skills and confidence taking responsibility and ownership 
• High performance standards and constantly working to improve 
• Passionate about new technologies and always eager to learn more
• Ability to thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow

• Bonus points if you have experience working for a tech or at an internet company

   

About the Team
 

We are Wix’s Customer Care Guild. We’re not your typical customer support. We represent the Wix user’s voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. This is a flexible hybrid position based in Kyiv. Currently our employees are given the opportunity to work from wherever they feel most comfortable, at home or at our offices, given the current circumstances

Meet the team: Customer Care

About Wix

Wix makes it possible for anyone to succeed online. 

Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 299 million users and their visitors worldwide. 

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

We're proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.