Jobs at Djinni

MTicket is an international technology company operating in the ticketing and e-commerce industry. We develop solutions for concert, festival, and event organizers and continue to expand across European and international markets.

We are currently looking for a local Account Manager in Istanbul who will be responsible for working with organizers and partners in the Turkish market.

About the Role

As an Account Manager, you will be the main point of contact for MTicket clients in Turkey — supporting them from onboarding and event launch through day-to-day operational matters.

We are looking for someone who understands client service, can build strong long-term B2B relationships, and feels comfortable working in the fast-paced event industry.

Key Responsibilities

• Manage and support MTicket organizers and partners in Turkey;
• build and maintain strong relationships with existing clients;
• coordinate the launch of new events and ticket sales;
• collect and verify event information provided by organizers;
• set up and manage events within the MTicket system;

• coordinate with Technical Support, Marketing, Finance, and other internal teams.

   

What We’re Looking For

• 2–3+ years of experience in Account Management, Customer Success, Event Management, or Project Coordination;
• experience working with B2B clients;
• fluency in Turkish is mandatory;
• English — B2+;
• good knowledge and understanding of the Turkish market;
• strong communication and organizational skills;
• ability to manage multiple clients and projects simultaneously;
• independence, agility, and a results-oriented mindset;

• experience working with CRM or other digital systems.

   

Nice to Have

• experience in ticketing, events, concerts, or entertainment;
• knowledge of the local Turkish event and entertainment market;
• established network among event organizers, venues, promoters, or other industry players;

• previous experience working with ticketing platforms.

   

What We Offer

• an opportunity to join an international event-tech company;
• direct involvement in growing MTicket in the Turkish market;
• work with major concerts, events, and international organizers;
• an international team with fast decision-making and minimal bureaucracy;
• competitive compensation;
• professional growth opportunities as the business continues to scale.

Responsibilities:

• Own and support core ML infrastructure (MLflow, CVAT, GPU/CPU cloud instances, internal data tools).
• Assist Data Engineers with deploying and maintaining data pipelines.
• Act as the primary contact for ML and Data teams on infra-related requests.
• Improve reliability and efficiency by adding automation, monitoring, and tooling enhancements.
   

Must have:

• Knowledge of Python, Terraform, Docker, Linux.
• Hands-on experience with cloud environments (Azure prefered).
• Understanding of the end-to-end ML lifecycle (data → training → evaluation → deployment → monitoring).

Nice to have:

• Familiarity with Kubernetes.
• Experience with FFmpeg or GStreamer for video processing and streaming.
• Experience with model serving frameworks and inference formats (ONNX, TensorRT, OpenVINO, NVIDIA Triton).
• Experience deploying computer vision models, especially to edge/embedded devices (NVIDIA Jetson, Intel platforms, Raspberry Pi).

• Надаємо бронювання від мобілізації

Numerical Technologies LTD is a provider of custom software solutions and services specializing in risk, limits, and regulatory capital. We are currently looking for a Senior Python Developer to join our team. 

Project: Development of a Market Risk platform for a global financial institution, supporting risk analytics, market data processing, and large-scale financial applications. 

What you will be doing:

As part of the team, you will be participating in a client project focused on Market Risk Technology solutions. You will help develop new software features, as well as support and maintain existing ones. You will write scalable and fault-tolerant code, debug applications, and build solutions for market data processing and risk analytics. You will collaborate closely with the client, product managers, and engineering teams to understand the system’s functional and non-functional requirements. You will contribute to code quality through unit testing, integration testing, code review, and system design to build robust software that aligns with the client’s business needs. 

What we are looking for:  

• 5+ years of commercial Python development experience.
• Strong knowledge of object-oriented programming, algorithms, and data structures.
• Experience designing scalable backend applications, frameworks, or data platforms.
• Experience building backend systems and working with REST APIs.
• Experience working with SQL, large datasets, and data processing pipelines. 
• Experience with automated testing and CI/CD practices.
• Experience using distributed computing technologies is a strong plus. 
• Strong problem-solving skills and ability to collaborate effectively in a team environment.
• Upper-Intermediate level of English or above. 
• Bachelor’s degree or higher.

What will be a plus:

• Extensive experience with C++ or Java/Scala.
• Experience in financial services or Market Risk systems.
• Knowledge of Historical VaR, Expected Shortfall, or FRTB.

What we offer:

• Competitive compensation depending on experience and skills.
• Regular performance assessments and salary reviews.
• Paid personal days.
• Mental health support program.
• Language classes.
• Flexible working schedule.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We are looking for an L&D Project Manager to join our team!

Requirements

* 3+ years of experience in L&D / Talent Development, with independent end-to-end ownership of projects and programs — from needs analysis and solution design to launch, promotion, evaluation of results, and further development.
* Experience delivering comprehensive L&D and Talent Development projects, including:
* onboarding and professional training;
* talent and career development programs (Talent Pool, Succession Planning, mentoring, etc.);
* internal mobility and experiential development (internships, job shadowing, cross-functional development, etc.);
* internal learning / professional communities.
* Experience managing cross-functional projects and working on multiple initiatives simultaneously across different teams and stakeholders.
* Professional-level facilitation skills for various online team sessions (retrospectives, strategy sessions, brainstorming sessions, sharing sessions, workshops, webinars).
* Experience working with SMEs and business stakeholders: identifying needs, collecting and structuring expertise, designing solutions, coordinating development, and aligning on the final outcome.
* Experience launching and moderating community-based formats.
* Experience promoting L&D products and initiatives internally: developing communications, engagement mechanics, and activities aimed at increasing reach and audience engagement.
* Excellent written communication skills: ability to independently create clear, well-structured, and persuasive “sales-oriented” copy, presentations, and other content for different audiences.
* Knowledge of Instructional Design and Adult Learning principles, as well as approaches to evaluating the effectiveness of L&D solutions.
* Bachelor’s or Master’s degree in Psychology, HR, Management, Education, or a related field.
* English – B2+.
* Confident proficiency in core workplace tools: Google Workspace, Jira, Miro/Figma, analytics and reporting tools, or their equivalents.

Will be plus

* Experience working in an international / fast-growing company, preferably in IT, Tech, Digital, or iGaming.
* Experience launching internal communities from scratch and independently managing their development and engagement.
* Experience in Internal Communications, Employer Brand, internal marketing campaigns, or close collaboration with these functions.
* Experience working with competency models, skill profiles, and career frameworks.
* Experience using L&D analytics and a data-driven approach to evaluate and improve L&D solutions.
* Additional education / certifications in L&D, Instructional Design, Facilitation, Talent Management, or Project Management.
* Experience using AI and automation tools in L&D projects.

Soft Skills

* Ability to work at a fast pace and manage multiple tasks simultaneously.
* Adaptability – ability to quickly adjust to changing priorities and shifting or cancelled tasks.
* Ability to accept constructive feedback and translate it into action.
* Strong systems thinking and critical thinking.
* Strong communication and stakeholder management skills.
* Strong ownership and results orientation.
* High level of self-organization.
* Proactivity and ability to work independently.
* Ability to engage stakeholders and effectively promote ideas.

Responsibilities

* Manage complex, end-to-end L&D projects of high complexity, involving multiple stakeholders, non-standard solutions, and large-scale initiatives.
* Manage up to 6 projects simultaneously.
* Translate business needs and requests into effective learning solutions.
* Design development programs and initiatives for specialists within the business group.
* Analyze project outcomes and key performance metrics.
* Optimize project delivery processes.
* Collaborate with SMEs, managers, and department heads to develop learning solutions.
* Introduce new approaches and tools into L&D projects.
* Support and mentor less experienced Project Managers.
* Onboard new team members.
* Actively collaborate with the Team Lead on strategic decisions and the development of L&D initiatives.

Benefits

• 🍀 An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;
• 🤝Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
• 📍Beautiful offices in Warsaw, Limassol, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
• 🧑‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
• 🏖Paid vacations, sick leave, personal event days, days off;
• 👨‍⚕️Corporate health insurance program for your well-being;
• 💵Referral program — enjoy cooperation with your colleagues and get a bonus;
• 📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
• 💁🏼‍♀️Rewards program for mentoring and coaching colleagues;
• ✈️In-house Travel Service;
• 🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays;
• 🎳Company events, team buildings.

Description

The Product is a situation management software platform that enables situation planning, response, and analysis for the security, safety and emergency markets. By integrating and correlating information from multiple and diverse systems across the organization and coordinating response actions, the Product ensures that everyone in the operational chain knows what is happening and what to do.
The team designs, implements, and deploys integrations between the Product and 3rd party systems like access control, fire security, video surveillance. The team is responsible for the full life cycle of integrations: requirements gathering, communication with customers and suppliers, design, implementation, testing, and deployment.
 

Requirements

• Experience with Windows 11 / Server 2025/2022/2019
• Network/application understanding and troubleshooting skills
• 5+  years of experience
• Good understanding of design and system overview
• Good understanding of TCP/IP networking – an advantage
• Good understanding of RESTful services and HTTPS – an advantage
• Experience with Databases – an advantage
• Excellent written and spoken English communication skills
• Strong self-learning ability
• Experience with Azure DevOps/TFS, Git, XML, XSD, MS SQL Management Studio, PerfMon, Sniffer
• Understanding of basic .net platform – an advantage

Job responsibilities

• Define, implement, execute, and document test plans
• Preparing QA related documents (ATP,STD, Release Notess
• Preparing installation documentation (setup guides)
• VM administration
• Participation in daily/planning/retro/sync-up meetings
• Communication with developers, and product owner to provide sync inside the team and good-quality processes
• Taking a proactive role in ensuring the quality of the whole product

Employment Type: Full-time (Remote, Office-Lviv, or Hybrid)

Varyence isn’t just an IT company, it’s a place where talented individuals thrive and feel valued. Looking for a team with seamless processes, cutting-edge expertise, and boundless energy?

If this sounds like your kind of vibe, no need to think twice — dive into the details below. If it sparks your interest, go ahead and submit your application.

Your journey with Varyence awaits!
 

Project overview (USA): This is a system, developed to provide stable remote access for company’s employees to the workstations (PCs or VMs) located in the corporate network without breaking any security. Our system simplifies Access and Device Security for 
organizations.

Interview Stages:
1) HR Interview — up to 40 minutes;
2) Technical Interview — up to 1 hour;
3) Final interview with client — up to 30 minutes.
 

If you possess the following experience and skills, you would be an excellent fit for our team:

• 5+ years of overall marketing experience, with hands-on experience across different areas of marketing;
• 3+ years of hands-on experience in Growth Marketing, Growth Hacking, Demand Generation, Performance Marketing, Product Growth or a similar role;
• Proven track record of generating measurable business growth through marketing or growth initiatives;
• Demonstrated experience developing and executing non-standard or innovative growth strategies, not only managing established marketing channels;
• Ability to provide specific examples of growth initiatives you personally identified, developed and executed, including: the business problem or opportunity, the hypothesis or strategy, the experiment or actions taken, the metrics used to measure success, the measurable results achieved;
• Strong understanding of B2B customer acquisition and demand generation;
• Hands-on experience with multiple acquisition channels and the ability to identify which channels are appropriate for different growth objectives;
• Strong understanding of marketing funnels, lead qualification and conversion optimization;
• Experience working with MQLs, qualified demos and other demand-generation metrics;
• Strong analytical skills and ability to make decisions based on data rather than assumptions;
• Ability to independently develop hypotheses, prioritize experiments and move from idea to execution without extensive direction;
• Experience with marketing analytics and attribution, with an understanding of how to measure the contribution of different channels and campaigns;
• Ability to work closely with Sales to connect marketing activities with qualified opportunities;
• Strong communication and stakeholder management skills;
• Proven experience leveraging AI automation in marketing efforts;
• Upper-Intermediate or higher English.
   

Would be a plus:

• Experience in B2B SaaS or technology products;
• Experience working with the US market;
• Experience in IT, cybersecurity or other technical products;
• Experience with SEO, paid acquisition, content-led growth, outbound, partnerships, referral programs, communities or marketing automation;
• Experience building a growth function or acquisition strategy from an early stage;
• Previous experience managing, mentoring or coordinating marketing specialists;
• Experience working with CRM, marketing automation, analytics and attribution platforms.
   

Your responsibilities will include the following tasks within your workflow: 

• Develop and execute growth strategies focused on generating Marketing Qualified Leads (MQLs) and qualified demos;
• Identify new customer segments, acquisition channels and opportunities for expanding demand;
• Develop and test unconventional growth ideas and new approaches to customer acquisition;
• Build and run growth experiments, define success criteria, measure results and iterate based on performance;
• Test different acquisition and demand-generation channels, including paid and organic campaigns, SEO, content, outbound, partnerships, referrals, communities and other relevant channels;
• Identify bottlenecks in the marketing and acquisition funnel and develop initiatives to improve conversion at each stage;
• Develop campaigns and experiments aimed at increasing qualified traffic, leads and demo bookings;
• Analyze campaign and funnel performance and use data to determine which initiatives should be scaled, changed or discontinued;
• Establish and maintain clear growth metrics and reporting, including MQLs, qualified demos, conversion rates, acquisition costs and channel performance;
• Work closely with Sales to define lead quality, improve lead handoff and ensure marketing activity translates into qualified sales opportunities;
• Work with Product and other teams to identify product-led or customer-driven growth opportunities where relevant;
• Research competitors, target audiences, market trends and emerging acquisition opportunities to generate new growth hypotheses;
• Build repeatable processes around successful experiments and scale the channels and initiatives that demonstrate measurable results;
• Maintain essential ongoing marketing activities, including the company’s LinkedIn presence, content and other established marketing channels;
• Coordinate the day-to-day work of the marketing function and provide direction and support to the existing marketing team member;
• Prioritize marketing initiatives based on expected business impact and available resources.
   

You are special for us, so we offer special benefits for you:

• Stable working environment where you can develop and grow your skills;
• Career opportunities within a multi-national company;
• Competitive compensation (based on market data, but also depending on the technical level and expertise of the candidate);
• A supportive team that values your input and suggestions and is fun to work with;
• Health insurance coverage (include dentist services and more);
• Cool comfortable office in the Lviv city center with facilities (company paid lunches, lounge rooms, parking spot);
• Annual paid days off (vacation, additional days, sick leaves) and state holidays celebration;
• Flexible work schedule;
• Performance review and salary raises twice/once per year;
• Annual bonus;
• Relocation coverage to Lviv;
• Coverage business trip to Lviv and Croatia (Kastel);
• Corporate gifts, celebrations, and fun activities;
• And one more important thing, we are pet friendly and invite all the animals to visit our office.

We are looking for a AQA to join our international team. The role focuses on testing Salesforce CRM functionality and integrations with other applications and services. The position includes approximately 70% manual testing and 30% test automation. You will also become part of an experienced QA team responsible for ensuring the overall quality of testing activities and maintaining automated test coverage across the entire product. The team is international, mainly based in Ukraine, Belgium, Spain, Columbia, etc.
 

Must-have

3+ years of experience in QA;

Excellent understanding of the QA lifecycle, testing methodologies, documentation, and testing processes;

Strong experience in test automation using C# (Playwright and API testing);

Understanding of REST API principles and testing;

Experience with Git;

Good communication and collaboration skills;

Upper-Intermediate English or higher.

Nice-to-have

Familiarity with Salesforce, MS Finance & Operations applications
Experience with Postman or similar API tools;

ISTQB certification.

Responsibilities

Plan and execute testing activities based on requirements and acceptance criteria (functional, integration, regression, E2E, and acceptance testing);

Create and maintain test documentation;

Develop and maintain automated tests (API/UI);

Support testing activities in CI/CD pipelines;

Contribute to QA process improvements and test coverage enhancement.

GlobalLogic Ukraine is inviting a Trainee Embedded C Developer to join its Lviv office.

The customer is one of the largest enterprise construction tools manufacturers. They are looking to expand their market with new functionality and hardware solutions.

As a developer, you will implement and support existing embedded system libraries, as well as create integrated hardware-in-the-loop (HIL) testing systems to improve production code quality.

Requirements
We are looking for a Trainee Embedded C Developer to join our Lviv office who would like to:

• Gain experience in embedded software development for microcontrollers
• Improve theoretical and practical knowledge of the C programming language

• Understand and gain experience in modern approaches to integration testing for complete software applications on electronic devices

   

Key skills:

• C programming language
• Basic understanding of the microcontrollers (MCU) and digital/analog electronics

• Intermediate level of English

   

Nice to have:

• Version control systems
• Experience with ARM Cortex-M-based MCUs
• Good knowledge and work experience with embedded interfaces (SPI, UART, I2C etc.)
• Knowledge of the real-time operating systems / multithreading
• Understanding of the Continuous Integration (CI) and either Continuous Delivery or Continuous Deployment (CD) in the software development process

Job responsibilities

• Design and implement new features using the C language
• Develop parts of the embedded tool software according to the provided requirements
• Mantain and update existing software
• Design and implement software for unit and acceptance testing
• Communicate with the customer on a daily basis

Ми — українська група ІТ-компаній E-Tech, що розробляє та розвиває три провідні цифрові продукти:

• E-Tender — платформа для автоматизації закупівель та продажів;
• Health24 — медична інформаційна система для лікарів і пацієнтів;
• E-Docs — система електронного документообігу та автоматизації бізнес-процесів.

E-Tech входить до рейтингу Forbes Next 250 — переліку компаній, які формують майбутнє української економіки. Нашими продуктами користуються українські та міжнародні компанії, державні установи й організації.

Requirements:

• 2+ years of commercial development experience;
• Experience with .NET 7;
• Experience with Angular 14+;
• Experience with Entity Framework;
• Strong knowledge of relational databases;

• Good understanding of OOP, SOLID principles and Design Patterns.

   

Will be a plus:

• PostgreSQL;
• RabbitMQ;
• Azure.

Responsibilities:

• Implementation of new features of company projects in a timely and professional manner;
• Close cooperation with project team members;
• Use Jira, Time tracker New features development;
• Perform other related duties as required;
• Front end/back end 50/50.

What will you get from e-Docs?

• Fully remote work format;
• Paid vacation and sick leave;
• Official employment;
• People-oriented management without unnecessary bureaucracy;
• A product team where you can influence technical solutions and see the impact of your work.

About us

CXntury is an IT company specializing in web and mobile development, UI/UX design, and AI solutions.

We are looking for a motivated and communicative person who wants to start a career in IT and sales. 
 

Responsibilities

• Search for potential clients for our IT services.
• Research companies and identify decision-makers.
• Find and collect leads using LinkedIn, email, and other channels.
• Conduct initial communication with potential clients.
• Maintain and update lead databases in CRM / Notion.
• Collaborate with the team to achieve common goals.

Requirements

• English level: B1 or higher.
• Strong motivation to learn and develop in IT and lead generation.
• Good communication and research skills.
• Attention to detail and ability to analyze information.

• Self-organization, responsibility, and a results-oriented mindset.

   

Will be a plus, but not required:

• Experience with LinkedIn, CRM tools, or email outreach.

• Basic understanding of the IT industry, outsourcing, or outstaffing.

   

What we offer

• An opportunity to start your career in IT without previous experience.
• Training, guidance, and support from the team.
• Remote work.
• Full-time schedule: Monday to Friday, 10:00–19:00.
• Opportunities for professional and career growth.

• Compensation: base salary + KPI bonus + performance-based bonuses.

   

Ready to start your career in IT?

Send us your CV 💙

As a Senior Backend Engineer (PHP/Laravel), you'll play a key role in building and evolving the backend systems that power our fintech products. Working at the intersection of fintech and engineering, you'll develop B2B solutions. You'll work on production systems where reliability, performance, and scalability matter - from developing new features to integrating external services and solving complex technical challenges.

You'll have a high level of ownership over your work, work closely with experienced engineers and product stakeholders, and have the freedom to make technical decisions without unnecessary layers of management.
 

About You

• 3+ years of commercial experience in PHP development or a similar backend engineering role.
• Must-have experience in fintech and banking, working in a fast-paced environment, and building or supporting distributed systems or high-load applications.
• Experience implementing AI-powered workflows and applying AI best practices.
• Strong hands-on experience with PHP and Laravel.
• Solid understanding of MySQL and relational databases.
• Strong knowledge of OOP, SOLID principles, and design patterns.
• Practical experience with CQRS and understanding of when and why to apply it.
• Experience working with Docker and containerized development environments.
• Experience building and maintaining production-ready backend applications.
• Strong understanding of REST APIs and experience integrating third-party services.
• Ability to investigate problems, identify root causes, and deliver reliable solutions rather than quick fixes.
• Comfortable taking ownership of tasks and making technical decisions independently.
• Good attention to detail and a pragmatic approach to software development.
• English A2+ - enough to communicate about work-related and routine technical topics.
   

What You Will Do

• Develop and maintain backend services and core product functionality using PHP and Laravel.
• Design and implement new features from technical requirements through to production.
• Troubleshoot, investigate, and fix bugs and production issues.
• Integrate the product with external services, APIs, and payment-related providers.
• Work with MySQL to design, optimize, and maintain database solutions.
• Apply OOP, SOLID, design patterns, and CQRS to build clean, maintainable, and scalable code.
• Participate in technical discussions and contribute to architectural decisions.
• Improve existing functionality, performance, reliability, and code quality.
• Collaborate with Product and other Engineering team members to turn business requirements into effective technical solutions.
• Take ownership of your work from implementation to deployment and ongoing support.
   

Why join us

• Passionate, friendly team that supports each other and genuinely enjoy what they do
• Zero bureaucracy, fast decisions, and direct access to stakeholders
• Real ownership, autonomy, and the freedom to make an impact
• Dedicated time for product discovery, research, and experimentation
• All the tools, resources, and support you need to do your best work and succeed in your role

• Project Description:

  We are developing a platform that supports client onboarding for a global financial institution. This platform manages onboarding requests as they progress from clients through sales, operations, and downstream processing functions. Its functionality is divided into business process management, business rules and workflow configuration, reporting and dashboards, and workload management—such as work prioritization, SLA management, and notifications.
  
  Technically, the solution incorporates a BPM engine, rules engine, reporting engine, and metadata configuration components. Most of these are accessible through user-facing web applications. The platform serves both external and internal users and is mission-critical as part of the client experience enhancement roadmap.

• Responsibilities:

  - Communicate directly with client-side BAs, POs, and end users
  - Elicit, elaborate, and document business and functional requirements
  - Develop UI mockups for features
  - Prepare test cases for features
  - Conduct early acceptance testing
  - Investigate data discrepancies
  - Facilitate and coordinate demos for end users

• Mandatory Skills Description:

  The role requires extensive expertise in system analysis and business analysis, demonstrated by over five years of relevant professional experience. The candidate should possess a strong analytical mindset and a thorough understanding of various methodologies for formulating requirements. Practical experience within the banking client onboarding domain is essential, coupled with the ability to analyze integration interfaces such as REST APIs and JSON formats.
  
  Hard skills:
  - Proven background in system and business analysis with practical knowledge of requirement formulation techniques
  - Domain-specific experience in banking client onboarding processes
  - Proficiency in analyzing technical integration interfaces (e.g., REST API, JSON)
  - Advanced Excel skills for data analysis and reporting
  - Fluency in English (C1 level), both spoken and written
  
  Soft skills:
  - Excellent communication abilities to effectively convey complex information
  - Self-driven and capable of working independently without supervision

• Nice-to-Have Skills Description:

  - Familiarity with agile software development methodologies, enabling effective collaboration in iterative project environments.
  - Proficient in SQL, allowing for efficient data querying and manipulation.

• Languages:
  • English: C1 Advanced

Dynamica Labs invites a Junior Project Manager(CRM)  for the implementation of Microsoft Dynamics 365 CRM system to our clients. This position is for those currently working in client-facing roles such as QA, BA, PM, Technical Support Specialist or similar. We provide comprehensive training for transitioning into this role. 
 

 FUNCTIONAL RESPONSIBILITIES: 

• Participation in projects for the implementation of Microsoft Dynamics 365 CRM system. 
• Configuring the Microsoft Dynamics 365 CRM system to fit the client's business processes. 
• Interaction with the development department in terms of writing tasks for system customization, controlling deadlines and quality of execution. 
• Building strong relationships with clients to ensure excellent service levels. 
• Meeting deadlines and reporting on completed work.
   

    WHAT WE EXPECT FROM YOU: 

• 1+ year of experience in IT field
• Desire to continuously learn new things 
• Technically savvy 
• English language proficiency at the upper-intermediate level or higher 
• Higher education
  
      WOULD BE A PLUS: 
• Higher education in technical  field 
• Experience working in an IT company 
• Experience as a PM or project management courses 

 BENEFITS:  

• A London based company, Microsoft Solutions Partner for Business Applications 
• UK and US based clients only 
• Opportunities for self-realization, professional and career growth 
• Skilled management and mature processes 
• Interesting and diverse projects 
• Friendly team 
• Transparent payment system 
• Flexible work schedule, remote work 
• Paid public holidays, annual leave, sick days 
• Guidance, mentoring and training for Dynamics Sales and Marketing, HubSpot, ClickDimensions, MS PowerApps 

Dataforest is looking for a Business analyst to join our team. If you're looking for a challenging project and a friendly, supportive team, you've come to the right place to send your resume.

You'll be a great fit if you have:
- 2+ years of experience in system, functional, or business analysis;
- English you can think in. You run the client call, you do not take notes on it;
- AI is already part of your working day, not something on your list to try;
- Practical experience with key business analysis techniques and requirement management tools;
- Understanding of SDLC and agile development processes;
- You would rather draw it than describe it: a wireframe, a flow, a schema, on the screen while everyone is still talking;
- Proficiency in identifying and translating business needs into clearly defined requirements;
- Experience in drafting functional / business / system requirement specifications;
- Experience in working with stakeholders and requirements elicitation;
- Critical thinking and problem-solving skills;
- Ability to decompose complex requirements into manageable tasks;
- Understanding of web development concepts and technologies;
- Excellent interpersonal and communication skills.

Would be a plus:
- SQL and API contracts do not scare you;
- Experience with integration projects.

What you'll do:
- Communicating with stakeholders to identify their needs and clarify requirements;
- Analyzing, validating, grooming and documenting requirements to the projects;
- Visualizing business processes and preparing data models for the software projects;
- Advising stakeholders on the common practices and possible product solutions;
- Performing competitor and market analysis, assisting in developing product ideas;
- Communicating project vision and coordinating development with engineering teams;
- Participating in presales and estimates.

We ensure your growth with:
- Opportunity to work with the high-skilled engineering team on challenging projects;
- Interesting projects with new technologies;
- Great networking opportunities with international clients, challenging tasks;
- Building interesting projects from scratch using new technologies;
- Personal and professional development opportunities;
- Competitive salary fixed in USD;
- Paid vacation and sick leaves;
- Flexible work schedule;
- Friendly working environment with minimal hierarchy;
- Team building activities, corporate events.

About EVIQO

EVIQO is one of the fastest-growing smart EV charging brands in the US residential market, serving customers across the US, Canada, and Europe soon.

We are already among the Top-5 market leaders in the US in our segment and continue scaling rapidly.

Our mission is to build a category-defining EV charging brand that competes with major players like Tesla, ChargePoint, and Autel.

Our core product is a premium Level 2 smart home EV charger combined with a mobile app and software platform that allows users to monitor and remotely control charging, manage and optimize energy consumption, automate charging sessions, and reduce electricity costs.

With up to 50 Amps of charging power, strong hardware positioning, premium customer experience, and a powerful D2C + Amazon growth engine, we are building much more than just a charger - we are building a scalable international brand.

We operate at the intersection of hardware, software, IoT, e-commerce, D2C, and international growth.

About the Role

EVIQO is looking for a Head of Customer Support to lead and further develop the company’s customer support function.

This person will be responsible for the overall support strategy, team performance, service quality, operational efficiency, and continuous improvement of the customer experience. The role requires a balance of strategic leadership, data-driven decision-making using AI and automations, and the ability to take ownership of complex customer and operational challenges.

Key Responsibilities

• Define and execute the customer support strategy in line with the company’s growth and product goals.
• Keep the required product reviews rating.
• Lead, develop, and support the customer service team.
• Establish service standards, performance expectations, escalation procedures, and quality-control processes.
• Continuously improve support workflows, internal procedures, and customer-facing resources, including knowledge base.
• Oversee the development and effective use of ticketing, communication, reporting, and knowledge-management systems.
• Monitor key support metrics, analyze customer trends, and provide actionable insights to company leadership.
• Ensure complex and high-priority customer cases are handled effectively.
• Represent the Voice of the Customer and collaborate with Product, Engineering, Operations, and other teams.
• Identify opportunities for automation, AI implementation, and customer self-service.
• Ensure the support function remains scalable as the company, product range, and customer base grow.

Requirements

• Previous experience leading a customer support team.
• 5+ years of experience in Customer Support, Customer Experience, or Support Operations.
• Hiring experience.
• Deep experience in Zendesk. Strong understanding of ticketing systems, support workflows, knowledge bases, and customer communication channels.
• Experience in AI automations in Customer Support.
• Experience building, scaling, or significantly improving support processes.
• Ability to work with operational data, define KPIs, and turn analysis into practical improvements.
• Strong leadership, communication, and problem-solving skills.
• Ability to collaborate effectively with technical and non-technical teams.
• Fluent written and spoken English.
• High level of ownership, independence, and sound judgment.

Nice to Have

• Experience supporting hardware, IoT, consumer electronics, SaaS, or another technically complex product.
• Experience with EV charging or automotive products.
• Familiarity with AI-powered customer support, automation platforms, APIs, or system integrations.
• Experience supporting customers in the US and Canadian markets.
• Experience in e-commerce or direct-to-consumer businesses.

What Success Looks Like

• Constant 4.8-stars rating on Amazon.
• A well-organized and scalable customer support function.
• Consistently high service quality and customer satisfaction.
• Clear performance visibility through meaningful metrics and reporting.
• A strong, independent, and continuously developing support team.
• Effective collaboration between Support and other company departments.
• Measurable improvements through better processes, technology, automation, and customer insights.

Why Join EVIQO

• Work in a fast-growing international product company.
• Make a direct impact on business growth.
• Freedom to take ownership and implement ideas.
• Competitive compensation and growth opportunities.
• Fully remote work format.
• Working schedule: 10:00–19:00 (Kyiv time), including a 1-hour lunch break.
• 15 working days of paid vacation per year (available after 6 months of employment).
• 5 paid sick days without medical certificates.
• Sports and professional development compensation after successful completion of the probation period.