Jobs at Djinni

About the role

As an ML Engineer, you’ll be responsible for building and operationalizing ML models, integrating them with existing data systems, and ensuring they perform reliably in production. You will collaborate with stakeholders to understand use cases, translate them into machine learning workflows, and design scalable pipelines that handle large volumes of data efficiently. By combining strong engineering skills with an understanding of applied ML, you’ll ensure that predictive analytics, forecasting, and optimization models directly support the client’s real estate, accounting, and investment reporting needs.
 

About the сlient:

Our client is a leading, $35B global commercial real estate services and investment firm. To accelerate its digital transformation, the organization is adopting Palantir Foundry as a core data and application platform. The focus is on building scalable solutions that showcase Foundry’s value, drive adoption, and create a pipeline of business-funded initiatives. These efforts aim to enable efficient data transformation and client-specific reporting at enterprise scale. Together, they will strengthen reporting capabilities, improve efficiency, and establish a foundation for data-driven applications across global operations.

‍

Who are we looking for?

Skills & Experience

• Master’s or PhD in Data Science, Computer Science, or a technology-focused field.
• 5+  years of hands-on experience designing and deploying AI or ML models.
• Hands-on experience setting up and maintaining large-scale data science and machine learning projects.
• Skilled with deep learning libraries like PyTorch, Keras, TensorFlow, and HuggingFace toolkits.
• Solid knowledge of machine learning, especially Natural Language Processing (NLP)  large language models (LLMs).
• Advanced Python coding and strong experience (with tools like Scikit-Learn, NumPy, SciPy, Pandas, and XGBoost.)
• Comfortable using SQL for working with large datasets and uncovering insights.
• Experience creating solutions in cloud platforms such as AWS Sagemaker or Microsoft Azure.
• Able to work on your own or as part of a group to hit targets.

Nice to have

• Focused on getting results for clients and working in an agile development setup.
• Curiosity, attention to detail, and drive to solve difficult data problems.
• Can design or review how a model’s success is measured to line up with business goals.
• Experience with LLMs in Palantir Foundry 
• Shows initiative by researching new solutions with some guidance.

Responsibilities

• Analyze data to find patterns and create machine learning solutions for challenging business issues 
• Understand the AI/ML program journey to formulate relevant high-impact business questions that can be answered through data analysis.
• Develop AI/ML solutions that can be scaled across various business use cases, starting from PoC to MVP and launching into production.
• Build and improve AI models - like those for prediction, automation, or natural language tasks.
• Use both in-house tools and the latest technology to increase operational productivity and efficiency as well as predictive analytics.
• Break down and share your process and results in a way that’s clear to non-technical folks, like business managers and executives.
• Keep up with and put into practice the latest AI and machine learning techniques.

‍

What we offer

Work:

• Flexible working hours;
• Collaborative, friendly team environment;
• Remote/Hybrid work;

Life:

• Company social events;
• Annual corporate parties;

Health:

• Comprehensive medical insurance;

Education:

• Allowances for professional education;
• English language courses with native speakers;
• Internal knowledge-sharing sessions.

Tetracode is looking for a high-performing Business Development Officer / Strategic Sales (Software Services) to join our team and help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.
 

Responsibilities:
 

• Drive sales strategy development and execution to grow market share across Europe and Asia
• Identify, qualify, and engage prospective clients, analyzing their needs and designing customized solutions
• Craft and present persuasive proposals, including presentations and commercial offers
• Lead contract negotiations and deal closures with both new and existing customers
• Assume full account management responsibility post-sale as the primary client contact
• Maintain CRM system hygiene with up-to-date client information and interaction history
• Supervise project managers and development teams to maintain alignment with client requirements
• Gather and relay customer feedback to product and engineering teams for continuous improvement
• Monitor customer satisfaction metrics and implement retention strategies for key accounts
• Serve as a company ambassador at international conferences, exhibitions, and industry forums across Europe and Asia
• Conduct periodic on-site visits for business reviews and relationship strengthening
• Contribute as speaker or panelist at events to enhance brand visibility and industry authority
• Establish strategic B2B partnerships within the Europe and Asia ecosystem, including technology partners
• Partner with marketing and technical functions to fuel lead generation and project success
• Stay current with industry trends, regulations, and technological developments in target markets 
• Maintain CRM system hygiene with up-to-date client information and interaction history
• Gather and relay customer feedback to product and engineering teams for continuous improvement

Requirements:

• Track record in selling IT outsourcing projects through discovery and pre-sale consulting phases
• Deep knowledge of IT services markets, delivery frameworks, and client expectations
• Capability to navigate extended, complex sales cycles with technical and executive stakeholders
• Post-sale client stewardship with focus on satisfaction and retention
• Leadership aptitude in directing cross-functional teams toward shared objectives
• Exceptional communication and relationship-building capabilities
• Confident public speaker with strong presence at industry forums

• Geographic flexibility for international client meetings and industry conferences

   

Ideal Candidate Profile:

• Commercial engagement history with Europe and Asia markets
• Business consulting or digital transformation background
• Self-directed work style with collaborative team adaptability
• Strong time management and prioritization acumen
• Availability for business travel required

• C1 level English proficiency or higher (oral and written); additional languages advantageous

   

Nice to have:

• Proficiency with CRM platforms and sales automation technologies

• Marketplace experience (Upwork, Freelancer, LinkedIn) for talent sourcing

   

What we offer:

• Technological Challenges: You will participate in exciting technological projects where you can apply your skills and abilities.
• Team Collaboration: You will work in a team of highly skilled professionals who support each other and collectively achieve goals.
• Development Opportunities: We are committed to your professional growth and development. You will have the opportunity to learn and enhance your skills.
• Flexible Working Conditions: We understand the importance of maintaining a work-life balance. You will have the option to choose a flexible work schedule.
• Career Growth: At Tetracode, we support your career growth. You can move up the career ladder, expanding your responsibilities and opportunities.

• Transparent and Competitive Compensation: We recognize that your work and contribution are vital to our success. Therefore, we offer transparent and competitive compensation that reflects your skills, experience, and contribution to the project.

   

Join Tetracode and become part of our innovative and cohesive team, where exciting challenges and opportunities for your professional growth await you!

Description
Hraymo is a product game development company creating slot games for the global market. We focus on building visually strong and engaging in-game experiences for players worldwide.

We are looking for a Senior 2D Designer who will create in-game visual elements for slot games: logos, pop-ups, symbols, frames, UI elements and other in-game graphics.

The role works within an established visual style and art direction.
This is not a marketing or promo design role — the focus is on in-game production design for slot games.

     Requirements:

• 2+ years of experience as a Game Graphic Designer / 2D Designer (must in slots or gaming);
• Strong portfolio with examples of in-game UI, slot elements, symbols, pop-ups or game logos;
• Proven experience in creating game logos (must-have);
• Strong understanding of composition, typography, color and visual hierarchy for games;
• Proficiency in Photoshop and Adobe Illustrator;
• Experience working with production assets (export, optimization, layers, formats);
• Understanding of usability and readability in game interfaces;
• High attention to detail and visual quality;

• Intermediate English or higher.

   

• Soft Skills (important for this role)
• Proactive and initiative-driven approach;
• Ability to suggest improvements and visual solutions, not just execute tasks;
• Ownership of visual quality inside the game;
• Structured and responsible working style;

• Good communication and teamwork skills.

  
  Responsibilities:

• Create and adapt in-game visual assets for slot games: logos, symbols, UI panels, pop-ups, counters, frames, buttons and win indicators;
• Improve and refine existing in-game content (polishing, reskins, adaptations);
• Prepare and optimize graphic assets for developers and animators (layers, formats, export, naming);
• Adapt visuals to different themes and styles (seasonal versions, variations, reskins);
• Collaborate closely with Artists, Game Designers and Developers to ensure high-quality in-game implementation;
• Maintain visual consistency and quality across all game features and interfaces;

• Work with tasks and feedback using Jira and Miro.

  
  We offer:

• Competitive salary fixed in EUR with regular performance reviews;
• Friendly and inspiring environment in a team of professionals;
• Freedom to express yourself and opportunity for professional growth;
• Interesting product projects in the gaming industry;
• Remote-friendly working atmosphere;
• Unlimited vacation;
• Flexible working schedule;
• Maternity leave; 
• Wedding and newborn baby gifts.
   

We are looking for hard-working, motivated people to support and possibly lead high power electronic designs. The EE Power Engineer will be an integral part of the EE team working on and developing a range of high power electronics to support inverters, converters and power management in the multi kilowatt range.  This design position requires a strong knowledge of schematic and PCB design implementing high voltage and high currents as well as sub system level design.  Additional responsibilities include  integration and test while addressing performance requirements without sacrificing safety.  The candidate should have a big picture approach to DFM, DFT when developing design and setup strategies. Candidates must be comfortable working in a fast paced, small team startup environment.
 

Requirements:

Core skills we are looking for:

• BS degree in electrical engineering, system engineering or related field

  Minimum of 8+ years experience (6 + Masters) with power electronics, preferably greater than 100V and 1kW or greater

• A good understanding of electrical and firmware system interaction  (i.e. power systems, shielding, grounding, signal transmission, cabling etc)
• A good understanding of high power system losses, thermal considerations and methods for power dissipation
• Writing documentation while working across functional teams for both pre- and post- electrical testing activities to address requirements, functionality, system bring up development and post field performance and failures
• Designing, procuring and implementing test setups that address safety requirements while able to functional test
• Some experience with FW programming and debugging
• Excellent communication, interpersonal, and negotiation skills
   

Responsibilities of the position are:
 

• Working cross functionally and with team leads to develop system and or sub system requirements
• Design PCBs with Altium capable of high power conversion (AC, DC, >1kWatt)
• Develop test setups for interacting with the DUTs to address functional requirements
• Documentation of cabling and test setups
   

Benefits

We gladly offer:
 

• Work in a flexible, Agile, and multinational team where innovation and collaboration drive success.
   
• Leverage your skills and experience to develop state-of-the-art software products while expanding your expertise in cutting-edge technologies.
   
• Gain access to training and learning opportunities to grow your skillset and stay ahead in the ever-evolving tech landscape.
   
• Work with leading global clients across industries and become a domain expert in AWS and cloud-based solutions.
   
• Enjoy a modern office located in the city center, providing a dynamic and inspiring workspace.
   
• Benefit from the flexibility to work both remotely and on-site, allowing you to balance professional and personal commitments effectively.
   

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

Join our dynamic Advanced Technology Solution (ATS) team as a Solution Architect and lead the charge in developing transformative global smart solutions. We are seeking a forward-thinking individual with engineer expertise to spearhead projects from AI and RPA to web development and beyond, while effectively assessing and integrating client requirements.

Key Responsibilities:

• Lead technical teams in designing and implementing innovative solutions, adeptly tackling complex challenges across various environments.
• Act as the primary point of contact for clients, managing their requirements and fostering clear communication between clients and the development team.
• Collaborate with stakeholders to gather and analyze project requirements, ensuring they align with both client goals and business objectives.
• Ensure on-time delivery of solutions that meet technical and functional requirements.
• Proactively identify and mitigate potential technical risks associated with projects.
• Share your domain expertise by mentoring and guiding your team toward success.
• Explore and propose new consulting opportunities within our existing customer base to drive further innovation.

Required Skills and Qualifications:

• Master's in Computer Science/Computer Engineering/Electrical Engineering.
• Technical expertise in .Net/Java/Python/Spring Boot.
• Proficiency in working with relational databases and frontend technologies.
• Solid understanding of algorithmic programming and diverse testing methodologies.
• Demonstrated leadership and mentorship skills.
  Positive, results-oriented, and a team player.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

Welcome to Improvs — the company that makes IT magic happen! 

We are a team of like-minded individuals who are always one step ahead, implementing the hottest technologies. We need an expert, and we believe You could be the key to our mutual success.

Requirements:

• A current portfolio is a must!
• 2+ years of experience in UX/UI design for websites and mobile applications.
• Ability to analyze user needs, motivations, and pain points.
• General understanding of HTML and CSS principles.
• Ability to work with AI tools such as Midjourney, ChatGPT, etc.
• Proficiency in Figma, Adobe Illustrator, and Photoshop.
• Knowledge of modern design trends.
   

Would Be a Plus:

• English Intermediate+.
• Experience working in Spline.

Responsibilities:

• Designing and developing mobile applications and web pages.
• Creating UX and UI kits / design systems.
• Developing logic and wireframes for websites, mobile apps, and SaaS platforms.
• Conducting research and developing user personas and flows.
• Creating infographics and icons when needed.
• Supporting the project through all stages of development.
• Enhancing products with additional graphic materials (landing pages/banners/presentations/etc.).

We offer:

Employee care: Paid vacations and 100% paid sick leave. Unlimited career growth opportunities.
 

Comfortable conditions: Preferred work format (remote, hybrid, office). Flexible work schedule. Employment in a way that suits you.
 

Expert and friendly team: Healthy relationships among people. Adequate management. The opportunity to enhance your skills with a strong team.
 

Corporate events: We believe in taking breaks from work, so we organize team-building events and business trips for professional development.

We are looking for a Marketing Designer. Your creativity will have a direct impact on millions of users worldwide. In this role, you won’t get stuck in endless approval chains, instead, you will move fast, experiment boldly, and see your ideas directly shaping campaign results. This is a chance to grow as a designer inside a strong IT company whose products are already among the leaders in the industry. Here, your ambition and ownership mindset are what drive real influence!

About the company: United Tech is a global IT product company shaping the future of real-time social connection. With millions of users across North America, Europe, LATAM, and MENA, we build next-gen mobile and web apps for live-streaming and social networking. Our platforms enable connection at scale fast, interactive, and deeply engaging. The market is projected to exceed $206B by 2030, and we are already leading the evolution. Founded in Ukraine, scaling worldwide. Are you in?

In this role, you will:

• Develop digital creatives for advertising (video and static) across Snapchat, Meta, TikTok, YouTube, and more
• Research and analyze competitor creatives, trends, and best practices
• Prepare moodboards for idea briefs and brainstorming sessions
• Continuously improve processes and expand the team’s creative toolkit
• Grow in design and marketing creativity through hands-on practice
• Proactively suggest new formats, ideas, and visual solutions

It's all about you:

• 1–2 years in digital design (preferably within a performance/marketing team)
• Confident proficiency in Adobe After Effects, Figma, CapCut, Photoshop/Illustrator (preferred), and AI tools
• Strong knowledge of composition, typography, color, and visual hierarchy
• Ability to analyze market and competitors, adapting creatives to trends
• Experience working with social media creatives; knowledge of Snapchat, Meta, TikTok, and Google Ads guidelines
• AI Skills & Tools: MidJourney and other generative tools
• English: B2 level or higher — for briefs, terminology, and communication
• Flexibility, result orientation, and aspiration for excellence

Would be a plus

• Experience creating top-performing ad creatives that scaled campaigns
• Ability to quickly generate and adapt ideas to new formats
• Experience with UGC/influencer formats or generative content (AI, templates, etc.)

What we offer:

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring Process:

• Intro Call
• Test Task
• Technical interview
• Final Interview
• Reference check
• Offer

About Us
We are a fast-growing iGaming company launching the Crypto Casino Project, where we combine cutting-edge technology with engaging player experiences. To drive user retention and loyalty, we are looking for an experienced Head of Retention to lead the development and execution of strategies that enhance customer loyalty, increase lifetime value, and reduce churn. This is a pivotal role in ensuring the long-term success and sustainable growth of our project.

What Experience Is Important to Us

• 4+ years of experience in user retention, preferably in online gambling or fintech.
• Proven success in creating and implementing effective retention strategies.
• Deep knowledge of CRM systems and hands-on experience managing them.
• Strong analytical skills and the ability to work with large datasets to identify trends and opportunities.
• Experience designing and managing loyalty programs to boost user engagement.
• Expertise in email marketing, SMS, and push notifications, including best practices and optimization techniques.
• Proficiency with data analytics and visualization tools to track and improve key metrics.
• Solid understanding of user personalization and segmentation principles.
• Excellent communication skills and a proven ability to collaborate with cross-functional teams.

What You Will Do

• Develop and implement a comprehensive retention strategy to maximize player loyalty and engagement.
• Manage and optimize loyalty programs to increase player lifetime value (CLV) and reduce churn.
• Analyze user behavior to identify patterns and opportunities for improvement, tailoring experiences through personalization and segmentation.
• Plan, launch, and optimize CRM campaigns across multiple channels, including email, SMS, and push notifications.
• Design and execute win-back campaigns targeting inactive or lapsed players to boost reactivation rates.
• Monitor and analyze retention metrics (e.g., retention rate, churn rate, reactivation rate) and implement strategies to improve them.
• Collaborate with marketing, product, and analytics teams to align retention strategies with broader business goals.
• Develop early warning systems to identify at-risk users and implement proactive retention tactics.
• Lead and mentor a team of retention specialists, ensuring their growth and alignment with company objectives.
• Conduct A/B testing to refine loyalty programs, campaigns, and retention strategies for maximum impact.
• Provide regular reports to leadership on retention initiatives, performance metrics, and opportunities for improvement.
• Stay ahead of industry trends and leverage innovative approaches to address the unique challenges of a crypto casino.

Why You Should Join Us

• Exciting opportunity: Lead the retention strategy for a groundbreaking project that combines iGaming and cryptocurrency.
• Career growth: Take on a leadership role with significant impact in a fast-paced, innovative environment.
• Flexibility: Work remotely with a talented and supportive team that values innovation and creativity.
• Competitive compensation: Your expertise and contributions will be recognized and rewarded.
• Make an impact: Be part of a growing company where your work directly contributes to the success of the project.

If you are passionate about driving user loyalty and building innovative retention strategies, we’d love to hear from you!

We partner with startups and enterprises to build products across healthcare, fintech, eCommerce, and AI. For you, this means variety - different projects, fresh challenges, and growth that doesn't stall. No years maintaining one legacy codebase.

If you want to grow quickly and work on things that actually ship - keep reading.

What You'll Do

• Build and ship features - from small tasks to full modules as you grow
• Write clean code and learn best practices through code reviews
• Work alongside experienced engineers who'll help you level up
• Learn how production apps are built and scaled
• See different products and industries - faster learning curve

What We Work With

⚡ React, TypeScript, Next.js, Tailwind, TanStack Query, PostgreSQL, Prisma

Gets You Extra Points

• Comfortable with Server Components and App Router
• Used AI coding tools (Cursor, Claude Code, Copilot)
• Experience with React Native / Expo
• Built something with OpenAI or Claude API

What You Bring

• Solid understanding of React and TypeScript
• Basic experience with modern state management
• Understanding of REST APIs
• English: Intermediate+
• Willingness to learn and take feedback

What You Get

Work & Growth:

• Fully remote, flexible hours
• Structured code reviews
• Senior engineers who help you level up
• English practice sessions
• Room to grow and take ownership
   

Compensation:

• Salary in USD
• Performance reviews twice a year
• 15 days paid vacation + sick leave

Hi! We’re REZET.

We help our business partners worldwide achieve their goals by creating game-changing software that accurately corresponds to their business needs and procreative mindsets.

We’re looking for a talented, experienced Middle(+) Full Stack JavaScript developer who will join our team and help us drive towards new success stories and achievements, together!

Joining our team, you will:

• Collaborate on worldwide projects;
• Solve challenging and engaging tasks;
• Share your ideas freely, and be able to integrate them into the workflow.

Required skills:

• Experience with JavaScript ≥3 years;
• Async code callbacks, promises;
• NodeJS/MongoDB;
• Experience with React, Vue, Angular (at least one from the list);
• HTML / CSS / Flex;
• Git;
• Conversational English (B1 — B2).

Would be a plus:

• ReactNative;
• SASS / LESS / SCSS;
• AWS / Heroku / DO;
• SQL, MySQL, Postgresql;
• Docker;
• Unit testing with Jest;
• TypeScript;

Main responsibilities:

• take a proactive part in software development;
• code refactoring & optimization;
• build new and tweak existing functionality and features;
• participate in client meetings.

Required personal traits:

• High level of communication skills: clearly express your thoughts verbally and in writing. Know how to ask the right questions. Explain complex things in simple terms.
• Proactivity. Take responsibility and accountability in the area of your professional domain. Suggest ideas for improving the work process.
• Positive attitude and optimism. Believe in the positive outcome in any circumstances. Support your teammates. Be ready for changes.

We offer:

• Challenging and engaging tasks;
• Flexible work schedule;
• Competitive salary;
• Paid vacations, days off, and sick leaves;
• Medical insurance;
• Paid gym, sports, and educational activities;
• Professional growth;
• Career growth and the possibility of becoming an influential part of the projects and team.

Rezet is a team that fuses talent, innovation, and technology — feel free to share your CV and join us!

PwC is a network of over 370,000 employees in 149 countries focused on providing the highest quality services in the areas of audit, tax advisory, consulting and technology development.

What we offer:

-Official employment;

-Remote work opportunity;

-Annual performance and grade review;

-A Dream team of experienced colleagues and high-class specialists;

-Language courses (English & Polish languages);

-Soft skills development;

-Personal development plan and career coach;

-Corporate events and team-buildings.

Job Description:

We are looking for a strong junior/middle Power BI Developer with strong expertise in Power BI and related technologies to join our team. The ideal candidate will be responsible for designing, developing, and maintaining interactive dashboards and reports that provide actionable insights to support business decisions.

Key Responsibilities:

• Develop and maintain Power BI dashboards and reports;
• Implement data models, DAX calculations, and RLS for secure data access;
• Collaborate with business analysts and stakeholders to understand requirements and deliver effective BI solutions;
• Optimize data processes and troubleshoot issues to ensure high performance;
• Work with Microsoft Fabric and integrate solutions with Power Platform (Power Apps, Power Automate) and SharePoint Online when required.

Core Requirements:

• Minimum 1 year of experience with Power BI;
• Ability to create interactive reports and dashboards;
• Knowledge of DAX, Power Query, Data Modeling, and Row-Level Security (RLS);
• Experience with Microsoft Fabric;
• Experience with Power Platform (Power Apps, Power Automate) – optional, considered a plus;
• Experience with SharePoint Online and SharePoint Lists – optional, considered a plus.

Analytical Skills:

• Ability to analyze business requirements and transform them into effective BI solutions;
• Skills in process optimization and problem-solving.

Communication Skills:

• Ability to work collaboratively with analysts and developers;
• Strong presentation skills to clearly communicate results.

Education:

• Preferred: Degree in Computer Science, IT, or related fields.

Other Requirements:

• Results-oriented with strong attention to detail;
• Ability to work in a dynamic environment;
• English proficiency: B2 level.

Ready for the challenge? Send your resume and join the team that shapes the future!

Privacy and personal data policy:
https://www.pwc.com/ua/uk/about/privacy.html

Mission: scale KPI Creatives from 10 to 30 monthly active clients and from 10 to 20 team members using systems, automation, and AI

The Operations Manager / COO is responsible for end-to-end operational excellence and controlled scaling of KPI Creatives.

This is not an administrative role.

This is a systems, execution, automation, and scale role.

Your core challenge:

Scale the agency from ~10 to 30 active clients and from ~10 to 20 team members — without chaos, margin loss, or quality drop.

Your Mission

You will:

• Turn strategy into execution
• Turn growth pressure into stable systems
• Scale delivery, team, and margins using automation and AI
• Build an operation where growth does not equal manual overhead

You ensure that what we sell is exactly what we deliver — on time, at margin, and at quality — even as volume and team size double.

Key Responsibilities

1. Operational Leadership & Scale

• Own daily, weekly, and monthly operations of the agency
• Translate company strategy into executable operational plans

• Design and operate a system capable of scaling:
   

  • Clients: 10 → 30+
  • Team: 10 → 20+

   

• Build an operational structure that scales non-linearly (systems > headcount)
• Act as the operational counterbalance to sales and growth

2. Delivery System & Production Management
 

• Own and evolve the batch-based delivery model

• Ensure predictable, on-time delivery across:

   

  • Content systems
  • Video production
  • Websites
  • SEO / GEO
  • AI-based deliverables

   

• Manage complexity as volume grows:

   

  • Workload balancing
  • Dependency mapping
  • Bottleneck prevention

   

• Ensure delivery quality remains stable at 30 clients, not just at 10

3. Process, SOP & AI-First Operations

Design, document, and enforce SOPs that are automation-ready and AI-compatible, including:

• Scalable client onboarding
• Monthly production cycles
• Content & video pipelines
• Website & SEO delivery
• QA, approvals, and revision control

You will:

• Replace manual coordination with AI pipelines
• Continuously refine processes using:
  • Delivery data
  • Error rates
  • Throughput metrics

  • Team feedback

     

4. Team & Capacity Management (10 → 20 People)

• Manage project managers, producers, and operational leads
• Coordinate a hybrid remote team (in-house + contractors)
• Plan and forecast capacity growth from 10 to 20 team members

• Decide when to:

  • Hire
  • Outsource
  • Automate

   

• Ensure role clarity, ownership, and load balance as the org grows

5. Client Operations & Retention at Scale

• Own operational client experience across all touchpoints

• Partner with Client Service Director on:

  • Escalations
  • Scope protection
  • Expectation management

   

• Reduce churn through:

  • Predictable delivery
  • Clear processes
  • Transparent capacity limits

   

• Ensure sales promises match operational reality

6. Financial & Performance Control

• Control operational costs as team and volume grow
• Track unit economics per client and per batch
• Monitor margins while scaling from 10 → 30 clients

• Work with CEO on:

  • Pricing logic
  • Packaging
  • Capacity-based growth planning

   

• Ensure profitability scales faster than complexity

7. AI Pipelines & Automation (Core Responsibility)

This role owns internal automation.

You will:

• Design and implement AI-driven production pipelines

• Reduce manual work in:

   

  • Content preparation
  • QA
  • Reporting
  • Project coordination

   

• Integrate AI into:

   

  • Project management
  • Quality control
  • Performance tracking

   

• Continuously replace people-dependent processes with systems

Key KPIs for This Role

• On-time delivery rate
• Client scale success (10 → 30 without delivery failure)
• Team scale efficiency (10 → 20 without margin erosion)
• Client retention rate
• Production cycle time
• Cost per unit of content
• Team utilization rate
• Operational margin
• Automation coverage (% of processes automated)
• Error & rework rate

Ideal Candidate Profile

Required Experience

• 3+ years in operations, delivery, or COO role
• Digital agency, production studio, SaaS, or subscription business
• Experience scaling both clients and team size
• Strong background in process design and operational systems

Strong Advantage If You Have

• Experience scaling operations:

  • Clients: ~10 → 30+
  • Team: ~10 → 20+

   

• Productized services or retainer models
• Creative, video, or content teams
• SEO / GEO / website delivery workflows
• Hands-on experience with AI tools and automation platforms

Core Skills

• Systems thinking
• Operational discipline
• Automation mindset
• Clear communication
• Data-driven decision-making
• High ownership
• Calm execution under growth pressure

Personality Fit

• You build structure where others panic
• You think in flows and systems, not tasks
• You are comfortable saying “no” to protect delivery
• You value leverage over heroics
• You care about results, not process theater

What We Offer

• Key leadership role in a scaling agency
• High autonomy 
• Remote-first setup
• Competitive compensation (fixed + performance-based)
• Clear path toward full COO / ecosystem-level leadership

An international IT solutions provider with over 25 years of experience is expanding its delivery team and is looking for Junior and Middle Project Coordinators to join a dynamic and fast-growing environment. The company specializes in implementing enterprise IT solutions and works with clients worldwide, helping them optimize and transform their business processes.

This is a full-time, remote opportunity with long-term growth prospects and exposure to international projects.

What we’re looking for

We are looking for a proactive and detail-oriented professional who is passionate about project management and eager to grow in ERP implementation projects.

For Junior to Middle level:

• 1+ year of commercial experience as a Project Coordinator / Project Manager

Required skills and experience:

• Experience with ERP system implementations (Microsoft Dynamics 365 is a strong plus, but other ERP systems are also acceptable)
• Fluent English (written and spoken)
• Experience working with Jira and/or Azure DevOps
• Strong verbal, written, and presentation skills
• Ability to work independently as well as collaboratively within a team
• Confident user of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong analytical mindset and attention to detail
• Good time management, planning, and self-organization skills
• Responsible, result-oriented, and reliable

Responsibilities

• Coordinate and manage ERP implementation projects
• Control project scope, timelines, and milestones
• Track budgets (planned vs. actual)
• Support and coordinate project teams
• Identify and manage project risks
• Manage stakeholders and prepare weekly/monthly status reports for clients
• Participate in defining and executing project strategies
• Set up, support, and track tasks in Azure DevOps
• Mentor and support Junior Project Coordinators 

What’s offered

• A supportive and professional working environment
• Challenging and valuable international projects
• Collaboration with global teams (including the US)
• Long-term employment
• 20 working days of paid vacation
• Training and continuous professional development
• Health insurance
• Flexible working schedule
• Fully remote work
• Opportunity to work in a young, diverse, and growing team
• Team-building activities

At Kombine Tech, we're all about creating an ecosystem that thrives on innovation and teamwork. 
We're working with the iGaming industry, driving both B2B and B2C projects to success.
Our secret? Ambitious and proactive teams that combine their talents with our internal expertise to reach extraordinary goals.
 
We're on the lookout for a dynamic VIP Support Manager to join our ever-growing team. If you're passionate, motivated, and ready to make a difference, we want to hear from you!
 
What We’re Looking For:

• Fluent English speaker (Advanced level);
• Upper-intermediate French or German is a significant plus;
• Experience in the iGaming niche;
• Experience working with VIP clients (chats/calls);
• Knowledge of the Canadian Market or Tier 1 is a plus;
• Ready to communicate with VIPs over the phone.

What You’ll Be Doing:

• Communicating with VIP players through chats and calls;
• Getting to know our key VIP players and understanding their needs;
• Building strong relationships that last;
• Keeping VIP users in the loop about cool promotions and offers;
• Sharing valuable feedback and ideas with the team.

Why You'll Love Working With Us:

• Work from anywhere (yes, we’re all about remote work);
• Competitive salary in USD;
• Top-notch equipment provided for your job;
• No micromanagement – we trust you to do your best;
• Opportunities for fast-tracked career growth;
• Be part of one of the most exciting industries out there!
   

If you’re excited to take on new challenges and be a part of a vibrant team, we can’t wait to meet you. Apply now and let's build something amazing together!

LuckyStart.com is a leading online casino operating on the Softswiss platform, catering to high-value players in Tier 1 geographical regions. We pride ourselves on offering an exceptional gaming experience and personalized service to our VIP clientele.

Arabic and English is a must.

📝 Job Summary:

As a Casino Customer Support Manager, you will be the first point of contact for our players, ensuring an exceptional customer experience. You’ll handle player inquiries, resolve complaints, and assist with account-related issues through various communication channels, including live chat, email, and phone. Your goal is to maintain player satisfaction and loyalty by providing prompt, professional, and knowledgeable assistance.

🎯 Key Responsibilities:

• Respond to player inquiries via live chat, email, and phone in a timely and professional manner
• Assist with account-related questions (e.g., login issues, verification, deposits/withdrawals, bonuses)
• Investigate and resolve player complaints or issues, escalating when necessary
• Ensure compliance with responsible gambling and anti-money laundering regulations
• Provide feedback to management regarding common issues and player suggestions
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments (Payments, Fraud, VIP, etc.) to resolve complex cases
  Stay updated on promotions, game updates, and policy changes
• Promote responsible gaming practices and ensure players receive appropriate support
  
   

🔍 Requirements:

• Arabic and English is a must.
• Previous experience in customer service in iGaming, preferably in a soft swiss online casino,
• Excellent communication skills in English (additional languages a plus)
• Strong problem-solving skills and attention to detail
• Ability to remain calm and professional under pressure
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Familiarity with CRM tools, live chat systems, and support ticketing platforms
• Understanding of gambling regulations and responsible gaming best practices (preferred)

✨ Desirable Skills:

• Experience with iGaming platforms (e.g., SoftSwiss)
• Knowledge of payment systems (e-wallets, cards, crypto, etc.)
• Multilingual is a plus however English B2 / C1 and above is a must
• Customer-focused mindset with a passion for gaming

🎁 Benefits:

• Competitive salary 
• Flexible work schedules
• Remote working
• Fun, dynamic, and multicultural work environment