Jobs at Djinni

Full-time on site/hybrid (Lviv) or remote (countrywide employment) 

We are looking for a highly skilled  Front-End Developer with strong expertise in Drupal to join our team. The ideal candidate is detail‑oriented, proactive, and passionate about building high-quality, responsive, and accessible user interfaces.

Requirements

• 4–5 years of experience with Drupal, including theming, modules, and Drupal API.
• Excellent spoken and written English; strong communication and collaboration skills.
• Proven experience in responsive and cross‑browser development with a strong focus on UI/UX quality.
• Solid understanding of modern build tools and workflows: Webpack, Gulp, npm, Yarn.
• Experience optimizing websites for performance and accessibility (Lighthouse, Axe, PageSpeed).
• Ability to translate design layouts into code using Figma or similar tools.
• Understanding of frontend security best practices and clean coding standards.
• Familiarity with Docker, DDEV, or other local development environments.
• Strong knowledge of Git and version control workflows.
• Experience working in Agile development environments.
• Ability to work with ticketing systems such as Jira, Azure, or similar.
• Capability to create clear, structured, and comprehensive documentation (e.g., Confluence).
• Nice to have: Experience with modern JS frameworks/libraries such as React or similar.

Key Responsibilities

• Develop, maintain, and enhance front-end components for websites built on Drupal 11+.
• Implement responsive, accessible, and high-performance user interfaces based on design mockups or UX specifications.
• Write clean, semantic, and maintainable HTML, CSS, and JavaScript following industry best practices.
• Work with Twig or other templating/component-based frameworks to build reusable UI elements.
• Integrate front-end components with backend APIs and data sources.
• Collaborate closely with backend developers to align data structures, endpoints, and template logic.
• Optimize websites for speed, accessibility, and SEO.
• Participate in code reviews, testing, debugging, and troubleshooting.
• Ensure visual and functional consistency across projects by following design systems and component libraries.
• Create and maintain high‑quality technical documentation for implemented features.
• Schedule: 3:00 PM – 00:00 AM Kyiv time
   

What’s in it for you:  

• Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, IT Club discount program; 
• Official employment; 
• Personal & Professional development opportunities 
• International environment and diverse team; 

How we will proceed: 

You send us your CV → We contact relevant applicants → Interview with a Recruiter → Technical task submission → Interview with Hiring Team → Job Offer ​communication to the Finalist​ → First working day ​ 

OTAKOYI is looking for a smart and an eager IT Recruiter to join our team. We like challenges and self-development. If you like it too, don’t hesitate, join us!‍

We seek a dedicated and results-driven IT Recruiter to join our dynamic HR team. The ideal candidate will have a strong understanding of the technology sector and a passion for connecting with top talent. You will identify, attract, and hire IT professionals who align with our company’s values and goals.


Requirements:
• At least 1.5 + years of experience in IT recruitment;
• Advanced level of English;
• Practical experience in recruiting in the European/ Ukrainian markets;
• Skills in working with ATS/HRM (PeopleForce will be a plus)
• Multitasking, self-organizational, and team player
• abilities possibility to visit the office in Lviv from time to time and participate in HR events

Responsibilities:
• Full-cycle recruitment of tech, art, and managers positions;
• Searching for employees of different levels in different countries;
• Researching and assessing the current job market trends in relevant industries;
• Cooperating with HR teammates and team leaders;
• Assisting in the onboarding of new hires
• Proactively sourcing new candidates using various channels;
• Conducting pre-screen calls to evaluate candidates based on their experience and cultural fit;
• Gathering and providing feedback to candidates during the hiring process;
• Leading the preparation of job offers and negotiating compensation;
• Working with hiring managers and interviewers, identifying unique selling points;
• Preparing market research and other reports

 

Recruitment process

1. Pre-screening Interview with Recruiter (up to 1 hour)
2. HR Interview (1 hour)
    

What do we offer?

We offer the opportunity to be part of an ambitious team and an experience driven company to achieve rapid and comprehensive career growth. Do you think that’s all that we can offer? Just have a look at our benefit and bonuses below:

💰Paid vacations and sick leaves;

💸Fair remuneration based on your self-development results;

📢Referral program for candidate recommendation;

🤱Loyal maternity leave policy;

📝Accountant support and tax coverage;

📑Courses of English with the professional teacher;

📚Educational training within the company and outside;

💺Ability to combine remote work and office;

🎉Regular party and team buildings and different funny activities;

How you’ll be impactful:
As a Back End Engineer, you will improve our codebase, and write new features. Become a part of a successful team and bring your own perspective, experience, and knowledge to the table.
 

What You’ll Be Doing:

Develop new features and automatic tests, make sure everything is optimized correctly from code and database view.
 

What You'll Need To Be Successful in:

• +3 Years Proven work experience as a Ruby on Rails developer
• Proven work experience in software development
• Experience in Integration with popular 3rd party APIs and services
• A firm grasp of object oriented analysis and design
• Passion for writing great, simple, clean, efficient code
• Good knowledge of relational databases and SQL
• Experience with AWS or Heroku.
• Git
• Good sense of humor!
   

Perks & Benefits:

• Friendly, talented, collaborative, and entrepreneurial team
• Work in the international company
• Generous holiday and PTO policies (17 days PTO, 5 sick days, 1 day for Birthday)
• Competitive compensation in USD
• Summer Fridays 
• Training and development opportunities and allowance
• Fun and inclusive digital, and in-person events
• Hybrid working model 2 days from the office in Uzhhorod, 3 days working from home

We are looking for a Senior Go Engineer to join our teams! 

Requirements:

• 4+ years of experience with Go programming language.
• Proven ability to design and implement scalable and reliable software solutions.
• Strong understanding of event-driven architecture.
• Experience with containerization and orchestration tools like Docker and Kubernetes.
• Hands-on experience with RDBMS and/or NoSQL databases.
• Strong understanding of event-driven architecture + hands-on experience with Event Brokers.
• Experience with observability — implementing logs, metrics, and tracing.
• Proficiency in working with cloud platforms such as Google Cloud Platform (GCP) and/or AWS.
• Proficient in using Git, GitLab, and GitLab CI for source control and continuous integration.
• Excellent problem-solving abilities.
• Strong time management and organizational skills to handle multiple tasks effectively.
• Upper-intermediate level of English, both written and verbal.
   

Nice to have:

• Familiarity with the Twelve-Factor App methodology.
• Knowledge of Cloud Events and GitOps practices.
   

Responsibilities:

• Develop high-performance, testable, and maintainable code to deliver new functionality.
• Conduct code reviews to ensure quality, maintain standards, and share knowledge across the team.
• Integrate industry-leading third-party services into the platform.
• Mentor team members and actively share knowledge to foster growth and collaboration.
• Propose and implement innovative technical initiatives to improve systems and processes.
   

Why Join Us:

• Flexible remote or hybrid working format based on your location.
• No Time Trackers: We value trust and focus on results.
• Career growth, professional development, and regular performance reviews.
   

Hiring Steps: HR Interview > Technical Interview (no test task, no live-coding needed) > Reference check > Offer
 

Our benefits to you:
☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

🗣Free internal English courses

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location 
 

As part of the AI transformation strategy, Kyivstar invests resources into development of products and services that uses cutting edge ML and Speech technologies to significantly improve internal processes and day-to-day tasks, but also uses gained experience to help partners and clients to receive maximum benefits from these technologies too.

Necessary skills:

•4+ years of experience in Machine Learning, Deep Learning and Speech Processing

•Strong Python skills with experience building maintainable and production-ready ML code

•Fundamental knowledge of  ML/DL theoretical concepts

•Hands-on experience with training and deploying models for various speech processing tasks including data preparation (e.g., speech classification, speech-to-text, text-to-speech, speaker diarization, etc.)

•Practical experience developing and deploying end-to-end production-ready ML pipelines, covering data gathering, preparation, training, validation, and inference

•Proficient in version control (Git) and containerization tools (Docker)

Would be a plus:

•Experience with real-time / low-latency speech systems

•Experience with distributed data processing and training in multi-node, multi-GPU environments

•Familiarity with PySpark for large-scale data processing

•Experience with Azure/AWS

•Exposure to Data Science in the Telecom industry

Responsibilities:

•Design, train, and optimize ASR and TTS models for production use

•Design, train, and evaluate classical ML models

•Perform feature engineering and data analysis for both speech and non-speech data

•Collaborate with DE/DevOps team to deploy the solution

•Plan and manage ML projects, articulate methodologies, and communicate results and business impact to stakeholders and customers

Proposed:

•Working with huge amounts of data at the largest operator in Ukraine

•Hands on experience with Cloud technologies and tools

•Great diversity of tasks and projects to utilize your knowledge and skills; flexibility in tools and approaches

•Opportunity to grow within the team of talented data scientists

Location: Remote/Warsaw
Seniority: Mid-Senior
 

Role Overview

We’re looking for a Business & Operations Analyst to drive measurable efficiency across processes, systems, and reporting. You’ll uncover operational bottlenecks, automate workflows, and build actionable dashboards that guide leadership decisions. The ideal candidate blends analytical rigor (SQL/Python/Tableau) with operational tooling (CRM, contact center, CLM) and strong stakeholder management.

Key Responsibilities

• Map core business processes and implement improvements to reduce manual effort and cycle times.
• Build and maintain KPI dashboards (e.g., throughput, SLA adherence, backlog health, cost-to-serve) in Tableau/Excel.
• Analyze multi-system data (CRM, finance, call center, CLM) to identify inefficiencies and recommend fixes.
• Lead/coordinate tool rollouts or enhancements (e.g., CLM, CRM, contact center): requirements, UAT, adoption, training.
• Partner with Ops/Finance/COO to support budgeting, forecasting, and monthly management reporting.
• Own data quality routines and cross-system reconciliations; define governance and documentation.
• Establish monitoring and alerting for process health and SLA breaches.

Must-Have Qualifications

• 3–5+ years in Business Operations / Operations Analytics / Finance Operations.
• Solid SQL and Excel; working Python for data manipulation/automation.
• BI development experience (Tableau strongly preferred).
• Hands-on with CRM and/or operational platforms (e.g., Zoho CRM/Books, Salesforce, RingCentral, CLM tools).
• Demonstrated process improvement/automation outcomes with quantified impact.
• Strong stakeholder communication and ability to influence across functions.

Nice-to-Have

• Experience with ContractPodAI (or other CLM), SAP (Ariba), Jira/Confluence.
• BPMN/UML familiarity (e.g., Enterprise Architect).
• Exposure to program or budget ownership.
• Knowledge of RevOps or customer operations metrics.

Success Metrics (example KPIs)

• 20–40% reduction in manual effort within key workflows.
• 15–30% cycle-time reduction for target processes.
• Dashboard adoption by leadership with defined usage cadence.
• Improved data accuracy (e.g., <2% discrepancy across systems).
• On-time/on-budget delivery of tool rollouts.

Tech Stack

SQL, Python, Tableau, Excel; Zoho (CRM/Books), Salesforce, RingCentral; CLM (e.g., ContractPodAI); Jira/Confluence; SAP Ariba.

An experienced and highly skilled Full Stack Developer to lead the design, development, and optimization of scalable web applications. You will be responsible for driving architectural decisions, mentoring teams, and ensuring best practices across the full development lifecycle. The ideal candidate is a hands-on leader with deep technical expertise across ReactJS/Next.js and Node.js and has an advanced level of English.

Key Responsibilities

• Architecture & Design
• Lead the design and development of complex, scalable, and high-performance applications.
• Define and enforce coding standards, best practices, and architectural guidelines.
• Collaborate with architects, product managers, and business stakeholders to design system solutions.
• Development & Technical Leadership:
• Build end-to-end features using ReactJS/Next.js (frontend) and Node.js (backend).
• Design and implement APIs using GraphQL and REST where appropriate.
• Ensure test coverage and reliability through unit/integration testing with Jest. Mentorship & Team Collaboration:
• Mentor and guide engineers, ensuring continuous technical growth within the team.
• Collaborate with cross-functional teams, including UX/UI, QA, and DevOps.

• Lead technical discussions, proof of concepts, and design reviews.

   

Technical Expertise:

• Frontend: ReactJS, Next.js, modern UI design principles.
• Backend: Node.js
• Languages: TypeScript, JavaScript (ES6+).
• APIs: GraphQL, RESTful APIs.
• Testing: Jest, unit, and integration testing frameworks.

Preferred Skills:

• Experience with serverless architecture and event-driven systems.
• Familiarity with Agile/Scrum methodologies.
• Strong knowledge of performance optimization and security best practices.
• Experience with infrastructure as code (Terraform/CloudFormation).
• Excellent leadership, problem-solving, analytical thinking, and communication skills.

Job Responsibilities

Responsibilities:
1. Work with PEs of JD and ensure that
the initiatives are led and delivered to closure
2. Collaborate with the product managers , challenge them in terms of features, and keep the delivery timeline intact
3. Ensure that the solution is technically robust and scalable to meet all the fascia needs
4. Have Unit tests, integration tests, and mocks as part of the solution
5. Direct the teams in terms of development, testing, and integration
6. Be hands-on and write code, reviewthe  code of the team before it goes to the client
7. Zero tolerance towards bad coding practices and lack of tests
8. Look at the features to be independently deployable and released independently
9. Look at the cost optimization and scale optimization for the features deployed
10. Guide the team with the implementation in terms of tech, design, and be accountable for the
work package delivery

Department/Project Description

Global leader in sports fashion and streetwear retail, known for its wide range of premium brands, innovative product selection, and exceptional in-store and online experience. With a strong international presence and a commitment to trend-driven style, the client continues to shape the future of athletic and lifestyle fashion.

Since 2001, FutureLog has been creating and developing digital procure-to-pay solutions for the hospitality and gastronomy industries.  We are a world-class procurement management platform serving over 10,000 clients across 20+ countries, delivering near real-time reporting with complex data models and advanced permission structures. 

We are looking for a highly skilled Data Engineer (Azure) to design and build the next generation of our high-load data platform. 

The primary goal of this role is to architect and implement a modern, scalable data pipeline based on Microsoft Fabric and Azure technologies (or other relevant solutions) to significantly enhance the performance, scalability, and speed of our current Power BI environment, which is built on MS SQL Managed Instance and SQL-based queries. 

This is a high-impact engineering role focused on platform modernization and long-term data architecture evolution. 

Key Responsibilities 

• Design and implement next-generation high-load data pipelines using Microsoft Fabric and Azure services 
• Optimize and modernize the current MS SQL Managed Instance-based architecture 
• Improve Power BI performance, scalability, and near real-time capabilities 
• Design and implement scalable Lakehouse / Data Warehouse architectures 
• Build and optimize ETL / ELT processes 
• Ensure data quality, reliability, monitoring, and governance 
• Design data models that support complex reporting and permission structures 
• Collaborate closely with BI engineers, product managers, and infrastructure teams 
• Contribute to architectural decisions and technical roadmap planning 
• Support migration from legacy SQL-based architecture to modern Azure-based solutions 
  
  
  Must-Have Skills & Experience  
• Strong hands-on experience with Azure data services including Microsoft Fabric, Azure Data Factory, and Event Hub 
• Deep expertise in designing and optimizing high-load and distributed data pipelines, including Apache Spark processing 
• Strong experience with MS SQL and PostgreSQL, including performance tuning and query optimization 
• Experience designing modern Lakehouse, Data Warehouse, and hybrid data architectures using Fabric or similar platforms 
• Hands-on experience with ETL / ELT development using orchestration and transformation tools such as dbt; experience with Apache Airflow is highly desirable 
• Strong practical knowledge of CDC implementation using tools such as Debezium and integration with streaming or near real-time ingestion pipelines 
• Solid understanding of Power BI architecture, including performance optimization, Gateway configuration, embedding scenarios, and Row-Level Security (custom and Active Directory-based) 
• Experience working with large-scale datasets and complex access control and permission models 
• Experience deploying and managing containerized data workloads using Docker and Kubernetes in cloud-native environments 
• Strong analytical thinking, data modeling, and system design capabilities 

• Fluent English (written and verbal communication) 

   

  Nice to Have 

• Experience migrating legacy SQL environments to modern Azure-based platforms 
• Experience with near real-time or streaming data processing 
• Knowledge of CI/CD for data engineering workflows 
• Experience working in high-scale SaaS platforms 
  
  What We Offer 
• Opportunity to build and shape a next-generation Azure data platform 
• High ownership and architectural impact 
• Work on a global system serving thousands of enterprise customers 
• Collaboration with strong BI, product, and engineering teams 
• A dynamic and international working environment 
  20 working days of paid holidays. 
• Paid sick leaves. 
• All necessary equipment for work. 
• Flexible working hours. 

• 300 EUR Wellness compensation annually (can be used for health insurance, education, gym, sports activities, etc.). 

   

Since 2001, FutureLog has been creating and developing digital procure-to-pay solutions for the hospitality and gastronomy industries.  We are a world-class procurement management platform serving over 10,000 clients across 20+ countries, delivering near real-time reporting with complex data models and advanced permission structures. 
To strengthen our data and reporting capabilities, we are looking for an experienced Power BI  Engineer to support and further develop our high-load Power BI platform. 

This role combines report development, production support, data engineering, and close collaboration with product and business stakeholders. 

Key Responsibilities 

• Design, develop, and maintain advanced Power BI reports and dashboards 
• Enhance and optimize existing reports for performance and scalability 
• Support and troubleshoot high-load reporting environments 
• Design and maintain scalable data pipelines 
• Develop and support ETL processes and complex data models 
• Work closely with Product Managers and Client Support Managers to manage the support queue and align with the product roadmap 
• Maintain client expectations through Jira tickets and roadmap updates 
• Communicate report status, improvements, and delivery plans to engineering and business stakeholders 
• Contribute to structured L1/L2/L3 support processes 
• Provide effort estimations and contribute to architecture and solution design 

 Must-Have Skills & Experience 

• Strong hands-on experience in Power BI report creation, Microsoft Fabric, development, and maintenance 
• Advanced knowledge of DAX for complex calculations, measures, and performance optimization 
• Strong experience with Power Query (M language) for data transformation and modeling 
• Deep understanding of the Power BI ecosystem and toolkits (Power BI Service, Dataflows, Gateways, Deployment Pipelines, Fabric integration, etc.) 
• Experience designing and supporting high-load data pipelines 
• Solid knowledge of MS SQL for data retrieval and optimization 
• Experience with Azure infrastructure 
• Strong experience designing and supporting ETL processes and complex data models 
• Advanced understanding of permission models and access management 
• Experience working with Jira backlog management 
• Experience contributing to structured L1/L2/L3 support processes 
• Ability to provide estimations and contribute to solution design (including Fabric-driven solutions) 
• Fluent English (written and verbal communication skills are essential) 
  
  What We Offer 
• Opportunity to work on a large-scale, international platform 
• A high-impact role with ownership and visibility 
• Collaboration with product, engineering, and business stakeholders 
• Exposure to complex enterprise-level reporting and data architecture 
• A dynamic and fast-paced international environment 
  20 working days of paid holidays. 
• Paid sick leaves. 
• All necessary equipment for work. 
• Flexible working hours. 
• 300 EUR Wellness compensation annually (can be used for health insurance, education, gym, sports activities, etc.). 

We’re looking for a proactive and passionate Talent Acquisition Specialist to join our team and help scale our organization by identifying and attracting top-tier talent. The ideal candidate thrives in fast-paced environments, understands the dynamics of product-driven or startup teams, and is excited to play a key role in building high-impact teams.

Key Responsibilities:

• Own and drive end-to-end recruitment processes across multiple functions (Tech, Product, Design, Business, etc.).
• Design, implement, and continuously improve structured recruitment processes to ensure consistency, efficiency, and a high-quality candidate experience.
• Partner closely with hiring managers to understand role requirements, team dynamics, and hiring goals.
• Craft compelling job descriptions and source candidates through multiple channels (LinkedIn, job boards, referrals, etc.).
• Conduct initial screening calls, assess candidate fit, and manage a seamless interview process.
• Enhance candidate experience with timely communication and feedback.
• Track hiring metrics and optimize recruiting strategies accordingly.
• Contribute to employer branding initiatives to position the company as a top choice for talent.
   

Requirements:

• 3+ years of experience in recruitment, preferably in high-growth or dynamic environments.
• At least 1 year of experience working in a product or startup company – understanding of lean teams, fast hiring cycles, and adaptability is key.
• Strong communication and interpersonal skills with a collaborative mindset.
• Good conversational and written English skills (at least Upper-Intermediate level or higher).
• Ability to work with multiple stakeholders and manage competing priorities.
• Familiarity with ATS platforms and sourcing tools (e.g., LinkedIn Recruiter, AngelList, etc.).
• A passion for people, hiring, and helping build high-performance teams.
   

Nice to Have:

• Experience working with AI companies or hiring for AI-related roles.

• Familiarity with AI tools to enhance sourcing, screening, or process automation.

   

Why Join Us?
We’re a passionate, fast-moving team building something meaningful. You’ll get the chance to grow with us, take ownership, and make a real impact on our team and culture.

A stable Ukrainian software company (since 2012, delivering CRM/ERP, web & mobile solutions to clients in 35 countries) is looking for an IT Business Analyst.

REQUIREMENTS:

- 1+ years of professional experience in business analysis / related field;

- Understanding of basic requirements documentation techniques (User Story, Acceptance Criteria, Use Case);

- Proficient in English (Upper-Intermediate level or higher);

- Communication skills, empathy, initiative, analytical thinking.

COMPANY OFFERS:

- Employment under a gig-contract (with SSC payments included);

- Flexible working hours (09:00-10:00 to 18:00-19:00) with a lunch break, weekdays only;

- 20 working days of paid vacation per year;

- Paid sick leave;

- Medical insurance;

- Paid gym;

- Payment for courses and trainings;

- Career development and professional growth;

- Paid lunches or parking (choice provided);

- Tea, coffee, water, snacks in the office;

- Office located near «Vasylkivska» metro station with Starlink and uninterrupted power supply;

- Access to a comfortable business center bomb shelter (also the metro is nearby).

We are seeking a Sales Manager with a strong sales-driven mindset and the ability to operate effectively across large and diverse client bases. This role requires agility in switching between priorities, handling multiple tasks simultaneously, and driving engagement without reliance on a fixed portfolio of customers. The successful candidate will excel at creating strong client attachment to the product itself, applying a results-oriented approach, and consistently delivering growth through proactive outreach, persuasive communication, and relentless focus on targets.

HOW YOU WILL MAKE AN IMPACT

• Client Outreach: Conduct outbound calls to the existing database with the goal of reactivation, upselling, and strengthening relationships.
• Bonus Sales: Actively promote and sell personalized bonus packages and promotions, ensuring offers align with customers' preferences and behavior.
• Performance Analysis: Monitor customers’ activity, analyze key sales and engagement metrics, and prepare reports to optimize strategies.
• Revenue Growth: Drive sales growth and increase clients’ retention through effective sales tactics and personalized communication.
• Collaboration: Work closely with a VIP team to coordinate campaigns and maximize conversion rates.
• Customer Focus: Ensure every interaction delivers a professional experience that builds trust and loyalty.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience in sales or account management (iGaming, betting, or entertainment industry preferred).
• Strong persuasive communication and negotiation skills.
• Analytical mindset with ability to work with numbers, KPIs, and sales metrics.
• Target-driven, self-motivated, and able to work under pressure.
• Fluency in English/ French.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are seeking a Sales Manager with a strong sales-driven mindset and the ability to operate effectively across large and diverse client bases. This role requires agility in switching between priorities, handling multiple tasks simultaneously, and driving engagement without reliance on a fixed portfolio of customers. The successful candidate will excel at creating strong client attachment to the product itself, applying a results-oriented approach, and consistently delivering growth through proactive outreach, persuasive communication, and relentless focus on targets.

HOW YOU WILL MAKE AN IMPACT

• Client Outreach: Conduct outbound calls to the existing database with the goal of reactivation, upselling, and strengthening relationships.
• Bonus Sales: Actively promote and sell personalized bonus packages and promotions, ensuring offers align with customers' preferences and behavior.
• Performance Analysis: Monitor customers’ activity, analyze key sales and engagement metrics, and prepare reports to optimize strategies.
• Revenue Growth: Drive sales growth and increase clients’ retention through effective sales tactics and personalized communication.
• Collaboration: Work closely with a VIP team to coordinate campaigns and maximize conversion rates.
• Customer Focus: Ensure every interaction delivers a professional experience that builds trust and loyalty.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience in sales or account management (iGaming, betting, or entertainment industry preferred).
• Strong persuasive communication and negotiation skills.
• Analytical mindset with ability to work with numbers, KPIs, and sales metrics.
• Target-driven, self-motivated, and able to work under pressure.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1+ year of experience in customer support within the iGaming industry (mandatory)
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.