Jobs at Djinni

We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back. This is a complex, fast-moving space, and we love it that way! Every idea counts here, and every release reaches a massive global audience. We are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen. 

About the role: We are looking for a detail-oriented Manual QA Engineer (Android) to join our product team and ensure the high quality of our mobile applications. You will play a key role in validating new features, improving testing processes, and collaborating closely with developers and product managers throughout the entire development lifecycle. 

In this role, you will

• Perform manual backend testing using API tools and databases
• Conduct smoke, sanity, and regression testing of mobile applications
  Create and maintain test documentation, including test cases, bug reports, and checklists
• Participate in SCRUM ceremonies and QA activities across all stages of the SDLC
• Execute and validate A/B tests in collaboration with product and analytics teams
• Investigate, analyze, and report bugs with clear and actionable details
• Own functional testing of new features, acting as a QA feature owner

It’s all about you

• 2–3 years of experience in manual backend testing using API tools and databases
• Cross-platform testing experience (iOS & Android)
• Experience with proxy debugging tools (Charles, Fiddler, or Proxyman) 
• Experience with test management systems (Qase, TestRail, or similar)
• Experience working with databases
• Intermediate level of English or higher

Would be a plus:

• Experience testing with MongoDB Compass
• Marketing and analytics testing experience
• Understanding or experience with A/B testing
• Experience collaborating with Product Support teams

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity recovery support allowance
• Position retention and support for those who join the Armed Forces of Ukraine

• Participation in social initiatives supporting Ukraine

   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 

• Modern equipment or depreciation of your own tools

   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring process

• Intro call
• Technical interview
• Final interview
• Reference check
• Offer

We are looking for a Billing & Collection Specialist to join an international affiliate marketing company.
 

Responsibilities:

• Invoicing and billing
• Monitoring accounts receivable
• Payment follow-ups and collections
• Communication with partners
   

Requirements:

• Experience in AR / billing / collections
• Strong Excel / Google Sheets
• English — at least B2
   

We offer:

• Fully remote
• Freelance contract
• Growth opportunities

The main goal of this role is to create a reliable and efficient product, achieving this through the development and integration of embedded software with the hardware platform, so that the user/operator receives a device that operates stably and meets technical standards.

The focus of this role is:
• Development and integration of embedded software for UAV flight control, navigation and sensor systems.
• Creation and improvement of autopilot algorithms: stabilization, altitude hold, routing, obstacle avoidance, return to "Home", etc.
• Optimization of stabilization algorithms and real-time operation.
• Testing firmware on hardware prototypes and simulators, identifying and eliminating critical errors.
• Increasing energy efficiency: optimizing battery usage to increase flight time.
• Ensuring compliance of software with industry safety standards.
• Preparing firmware for large-scale production: adaptation for different products and rapid integration of new modules.
• Collaboration with hardware engineers to coordinate the operation of sensors, controllers and communication modules.

Objective of the role:
At 8allocate, we are shifting the paradigm from general software development and staff augmentation to becoming a niche AI-driven consultancy. As our Account Manager, you won't just be a point of contact; you will be the bridge between our clients' business goals and our engineering excellence.
Reporting directly to the COO, you will manage a portfolio of 5-10 accounts, ensuring high NPS and fostering account growth.

Cooperation: Long-term.
Position: New.
Timezone requirements: 9 am. - 6 pm. or 10 am. - 7 pm. UA time zone (UTC+2).

English: Advanced level.

Requirements:

• 2+ years of relevant experience in Account Management, Project Management, or Client Success within the IT industry;
• Advanced English (written and spoken) is a must;
• Proven ability to manage multiple clients and stakeholders simultaneously without losing track of details;
• Understanding of both Outstaffing and Outsourcing models;
• Experience with reporting, invoicing processes, and basic legal/contractual terminology;
• A "get-it-done" attitude - we value a culture of high autonomy and accountability, we don’t track hours; we track results.

Nice to have:

• A degree in a technical field or prior experience working closely with software development lifecycles;
• Experience managing third-party vendors or external subcontractors within a project team;
• Familiarity with AI-driven solutions.

Responsibilities:

• Manage a portfolio of 5-10 accounts (predominantly staff augmentation) and drive the adoption of managed projects and outsourcing solutions. You will be responsible for identifying "entry points" where we can move from providing talent to providing full-scale technical solutions and domain-specific consultancy;
• Identify upsell opportunities and expansion areas within your accounts to drive revenue growth;
• Lead regular syncs with both clients and teams - be the "eyes and ears" on the account to ensure stability and high NPS;
• Work closely with HR and Recruitment teams to ensure seamless onboarding, talent retention, and team motivation;
• Handle the "business" of the account, including reporting and facilitating legal/paperwork matters;
• Take full ownership of the account's financial health. This includes accurate invoicing, controlling, and tracking client payments, and proactively managing debt collection to ensure no overdue accounts;
• Manage projects involving mixed teams, coordinating and overseeing subcontractors;
• Be available in US/UK time zones as needed (occasional late-evening communication) and open to international travel for in-person client visits.

Cultural & Behavioral Fit:

• Honest and Ethical – communicates openly, upholds ethical standards, and cultivates strong, trust-based relationships;
• Adaptable and Solution-Oriented – a proactive problem solver who embraces challenges, learns quickly, and thrives in changing environments;
• Reliable and Accountable – takes ownership of tasks, stays self-organized, and follows through on commitments;
• Collaborative Team Player – works effectively in diverse, cross-functional teams, contributing meaningfully to shared goals;
• Resilient Under Pressure – a calm and composed person who can handle stress, navigate conflicts, and perform well in demanding situations;
• Growth-driven and Proactive – a self-motivated learner who actively seeks feedback, takes initiative, and continuously improves to drive innovation.

Benefits from 8allocate:

• You’ll work with a supportive and spirited team of professionals.
• Corporate events, holidays, and team buildings for your joy.
• Training and development: we have a budget for your professional development.
• Sport or medical insurance compensation according to the general policy.
• People-oriented management without bureaucracy.
• Paid vacation and sick leaves.

📍 Remote | Full-Time | US Market

 

Koscom Cable Inc. is a U.S.-based telecom construction company operating in 30+ states, specializing in fiber, FTTH, aerial, underground, and fulfillment projects.

We are looking for a confident and results-driven B2B Recruiter to help us expand our subcontractor network across the United States.

This is not just recruiting.

You will be recruiting companies (subcontractors), not individual candidates.

If you have experience working with the U.S. market, feel comfortable on the phone, and understand B2B outreach — this role is for you.

 

Responsibilities

Source telecom subcontractor companies across different U.S. states

Conduct cold outreach via LinkedIn, phone, and email

Hold qualification calls in English with business owners and operations managers

Build and manage a subcontractor pipeline by region

Negotiate initial cooperation terms

Transfer qualified partners to the Operations team

Maintain ongoing communication with active vendors

 

Requirements

2+ years of experience in B2B recruitment, vendor sourcing, or lead generation

Experience working with the U.S. market

Strong spoken English (Upper-Intermediate or higher)

Confident in cold calling and phone negotiations

Self-organized and comfortable working independently

Results-oriented mindset

 

Nice to Have

Experience in telecom, fiber construction, or infrastructure projects

Understanding of OSP / FTTH / MDU environments

Experience working with U.S. telecom companies such as:

Spectrum

Frontier Communications

Metronet

Experience negotiating rates or vendor agreements

 

KPIs

Number of qualified subcontractor companies sourced monthly

Conversion rate from outreach to qualification calls

Number of activated subcontractors

Expansion of coverage by state

 

Compensation

Base salary

Performance-based bonus per activated subcontractor

Growth opportunity into Vendor Manager / Team Lead

 

Why Join Us?

Work directly with the U.S. market

Develop high-level B2B negotiation skills

Be part of a fast-growing telecom company operating nationwide

Real impact on company expansion

If you are confident in English, strong in B2B outreach, and ready to work with the U.S. telecom market — we would love to speak with you.

Koscom Cable is looking for a proactive and highly organized Business Assistant to support our management team in daily operations, communication, and project coordination.

This role is perfect for someone who enjoys structure, works well in a fast-paced environment, and can manage multiple priorities independently.

Key Responsibilities:

• Managing schedules, meetings, and daily planning
• Handling emails, follow-ups, and internal communication
• Preparing documents, presentations, reports, and summaries
• Supporting ongoing projects and tracking deadlines
• Coordinating with internal teams and external partners
• Conducting in-depth research and gathering information proactively
• Making calls to vendors, partners, and stakeholders to obtain necessary information
• Taking detailed, structured notes from meetings and calls
• Creating and maintaining spreadsheets for data tracking and analysis
• Working with design tools (Photoshop) and AI platforms for content creation and process optimization
• Solving operational problems independently and proposing solutions

Requirements:

• Experience as a Business / Administrative / Operations Assistant or similar role
• Strong written and spoken English
• Excellent organizational skills and attention to detail
• Strong problem-solving skills and analytical thinking
• Research skills – ability to find information quickly and accurately
• Confident communication skills – comfortable making calls and gathering information from external sources
• High attention to structure – ability to take accurate notes and organize information systematically
• Advanced spreadsheet skills (Google Sheets / Excel) – creating, managing, and analyzing data
• Experience with Photoshop and AI tools (ChatGPT, Midjourney, or similar platforms)
• Ability to multitask and meet deadlines
• Proactive, independent, and reliable
• Confident with Google Workspace, task trackers (ClickUp / Asana / Trello), Slack & Zoom
• Stable internet connection and reliable workstation

We Offer:

• Competitive compensation
• Full-time remote work
• Supportive international team
• Opportunities for professional growth

Position: Lead Generator
Position Type: Full-time
Company: Koscom Cable
Location: Remote


About Us

Koscom Cable is a nationwide telecom and fiber construction subcontractor serving leading ISPs and utility companies. We specialize in outside plant (OSP) and inside plant (ISP) construction, fiber splicing, drop bury, and cable fulfillment services. We’re expanding our business pipeline and looking for a proactive Lead Generator to help us identify and connect with more prospects: primes, and subcontractors.

Role Overview

The Lead Generator will be responsible for researching, identifying, and reaching out new leads. You will use a combination of digital platforms (LinkedIn, email campaigns, Facebook forums, Reddit discussions, and industry groups) to connect with decision-makers, introduce Koscom’s services, and set up meetings for our Sales Managers.

Key Responsibilities

Prospecting & Research
Identify target companies, primes, ISPs, and contractors in the telecom and utility sectors.
Use LinkedIn, industry directories, RFP platforms, and online communities to map out decision-makers.
Outreach & Engagement
Execute outreach campaigns across LinkedIn, email, Facebook groups, Reddit forums, RFP/bidding platforms.
Join relevant discussions and forums, positioning Koscom Cable as a credible subcontractor/partner.
Generate interest and set up introductory calls or meetings for the Business Development team.
Reporting & Tracking
Maintain accurate records of outreach, responses, and lead status in CRM.
Provide reports on lead generation performance, opportunities, and pipeline growth.


Requirements

Proven extensive experience in B2B lead generation at least 6 month, preferably in telecom, construction, utilities, IT, or other technical segments of the US market.
Strong knowledge of outreach tools.
Excellent written and verbal communication skills in English.
Ability to engage professionally in direct messaging.
Ability to execute challenging searches.
Self-motivated, target-driven, and comfortable working remotely.
Perseverance over monotonous tasks, while not losing overall strategic view in the midst of routine.
Excellent accuracy with documents and CRM
You have your own modern PC/Laptop with access to high-speed and redundant Internet, and your home electricity is stable and backed up.
What We Offer

Competitive compensation (base + realistic performance bonuses).
Partially flexible work schedule on remote.
Opportunity to grow into a LeadGen Lead or SDR role.
Work directly with a growing team serving market leaders in the US, nationwide.

We are looking for a motivated and client-oriented Account Manager + Sales Manager with proven experience in selling DevOps services. This role combines proactive new-business development with ongoing account management for existing clients. You will work closely with our DevOps department, understand clients’ technical needs, build long-term relationships, and ensure successful delivery of our services.

The ideal candidate has strong communication and negotiation skills, a solid understanding of DevOps practices, and the ability to represent our technical solutions in a clear and confident manner. Fluent English and previous experience in DevOps-related sales are essential.
 

Responsibilities 

• Drive end-to-end sales of DevOps services: lead generation, qualification, presentations, proposals, and closing
• Manage and grow relationships with existing clients, ensuring satisfaction and long-term cooperation
• Collaborate with DevOps experts to understand technical requirements and translate them into tailored service offerings
• Prepare commercial proposals, SLAs, pricing models, and detailed service scopes for clients
• Maintain a high-quality sales pipeline, track progress in CRM, and provide accurate forecasting
• Identify upsell and cross-sell opportunities within active accounts
• Represent the company in meetings, demos, and industry events
• Act as a communication bridge between clients and internal teams to support smooth project delivery
   

Requirements 

• Proven experience in sales of DevOps services (mandatory)
• Strong understanding of DevOps concepts, cloud technologies, CI/CD practices, and infrastructure management
• Excellent communication, presentation, and negotiation skills
• Upper-intermediate or higher English level — both spoken and written
• Proactive, results-driven personality with strong client-relationship skills
• Experience working in fast-paced technology or IT services companies is an advantage

Let’s Start With a Hello

We’re not just hiring a Country Manager (LatAm/MENA) — we’re looking for someone who knows how to launch new markets and turn affiliate partnerships into a predictable growth engine. If you understand how to build teams, scale traffic, and take full ownership of performance in new geos, you might be exactly who we’re looking for.

Who We Are

We’re Azura Infinity — an international iGaming holding operating across multiple Tier 1–3 markets. Our team is growing fast, and one of our key priorities right now is expanding into new regions.

The Country Manager will become one of the main drivers behind launching and scaling affiliate traffic in Latin America and the MENA region, building a strong team and ensuring stable, profitable growth.

What You’ll Be Doing

• Launch and scale affiliate operations in LatAm and MENA markets
• Build and manage a high-performing affiliate team focused on new geos
• Create a clear KPI system and performance tracking for the team
• Develop a six-month and yearly roadmap for market growth
• Manage and optimize the affiliate pipeline in CRM (partners, agreements, payments, history)
• Drive growth of key metrics such as FTD, deposit volume, and new partners
• Monitor traffic quality and reduce fraud risks
• Ensure compliance with partner agreements and deal conditions
• Optimize team costs and operational efficiency
• Establish structured processes so that every partner and every deal is fully tracked and managed

What Makes You a Great Fit

• Have experience launching and scaling affiliate operations in LatAm or MENA markets
• Have strong leadership skills and experience building teams from scratch
• Understand CPA / RevShare models and affiliate traffic economics
• Know how to design and manage KPI-driven processes
• Have hands-on experience with CRM systems and workflow tools (Bitrix, Notion, Trello or similar)
• Are result-oriented and comfortable taking ownership of business outcomes
• Are proactive and capable of making independent decisions
• Know how to motivate a team and keep performance aligned with goals

What’s In It for You

• A key role in launching new international markets
• Opportunity to build and scale your own affiliate team
• Direct impact on strategy, KPIs, and growth of the affiliate direction
• Work inside a fast-growing international iGaming team
• Transparent processes and strong support from other departments
• Real opportunities for professional and leadership growth

Let’s Wrap It Up

If building new markets, launching teams, and driving affiliate growth sounds like your kind of challenge — we’d love to hear from you.

Bring your leadership, your experience, and your ideas.
 We’ll bring the scale, the opportunities, and a team ready to grow together. 

AWS, Linux, Docker, Kubernetes, Terraform, Logging solutions (ELK, EFK, Graylog), Monitoring solutions (Prometheus+Grafana), Configuration management tools (Ansible, Puppet, SaltStack, Chef), Hands-on experience with SQL (MySQL, PostgreSQL, MariaDB), NoSQL databases (MongoDB, Redis, DynamoDB, Elasticsearch), Message Broker systems (RabbitMQ, ActiveMQ, Kafka),CI/CD tools and version control (Jenkins, ArgoCD, GitHub actions)

Profisea is an Israeli DevOps and Cloud boutique company with a full cycle of services. For more than nine years, we have been implementing best practices of GitOps, DevSecOps, and FinOps, and providing Kubernetes-based infrastructure services to help businesses of all sizes —SMB, SME, or large enterprise clients to stay innovative and effective. 

This is a full-time remote role for a DevOps Engineer. As a DevOps Engineer, your day-to-day tasks will involve infrastructure as code (IaC), software development, continuous integration, system administration, and Linux. You will be responsible for implementing and managing DevOps processes, optimizing cloud networks, and ensuring efficient deployment and operation of systems.

Requirements:

• Proficiency in infrastructure as code (IaC) and relevant tools
• Experience in software development and continuous integration
• Strong system administration skills
• Advanced knowledge of Linux
• Ability to work independently and remotely
• Excellent problem-solving and troubleshooting skills
• Good communication and collaboration skills
• English – Intermediate+  

Would be an advantage:

• Experience with cloud platforms and technologies
• Relevant certifications in DevOps or cloud technologies

What we offer:

• Competitive salary and social package 
• Flexible working hours 
• Mentorship and professional certifications support 
• Rewarding working environment and flexible career opportunities 

We are looking for a Head of Sales to build and scale a sales department in a fast-growing crypto processing business.

Responsibilities:

* Analyze current sales performance and identify growth opportunities

* Develop and implement strategies to improve lead generation and sales

* Build and optimize sales processes, tools, and approaches

* Work hands-on in sales and participate in closing deals

* Train and onboard the existing sales team

* Develop a sales department roadmap for the next 3–6 months

 Requirements:

* Proven experience in building a sales department from scratch

* Strong background in B2B sales within crypto processing / crypto products

* Hands-on experience in selling crypto products and services

* Ability to generate leads independently and build sales scripts

* Experience in team management, hiring, and mentoring

* Hands-on mindset and willingness to actively participate in sales

* Ability to work within European time zone (±3 hours from CET)

* Strong decision-making skills and results-oriented mindset

 We offer:

* Opportunity to build and scale a sales function from the ground up

* High level of ownership and impact on business growth

* Dynamic and fast-growing crypto environment

B2B with a USA company; Full-time, long-term cooperation, 3 steps to the job offer.
 

About the Company:

The company is transforming the way people manage and care for their heart health. It offers a digital platform and connected heart monitor that empowers individuals to track and reduce their risk of heart disease, heart attacks, and strokes—the leading causes of death in the U.S. Peer-reviewed studies show the platform leads to measurable improvements in blood pressure, cholesterol, and weight among high-risk users.

Recognized as a leader in preventive heart health, the company supports over 130 Fortune 500 companies, government employers, health plans, and labor organizations. Since its founding in 2013, it has raised over $138 million from top-tier investors and is a best-in-class solution within nationally recognized health innovation networks.

About the Role:

The company is seeking a Senior Full Stack Engineer with a strong focus on backend development to join a mission-driven team building impactful digital health solutions. This is an ideal role for a technically adept problem-solver who is eager to contribute to products that make a real difference in users' lives.

In this role, you will work cross-functionally with developers, product managers, designers, and data scientists to deliver user-centric features and scalable systems. You’ll lead backend development efforts while also contributing to the frontend when needed, taking full ownership from idea to deployment.

Responsibilities:

• Backend Development: Design and implement scalable, secure, and efficient backend systems using Node.js.
• Full Stack Contribution: Deliver complete features that connect backend logic to frontend interfaces.
• Collaboration: Partner with Data Science to integrate advanced algorithms into the backend architecture.
• Cross-functional Teamwork: Work closely with Product and Design teams to deliver user-facing functionality.
• Technical Leadership: Mentor junior engineers, conduct code reviews, and promote best practices.
• System Reliability: Ensure systems are maintainable and scalable, supporting long-term growth.
• Innovation: Explore and adopt new technologies to enhance performance and engineering efficiency.

Requirements:

• 5+ years of professional experience as a Full Stack Engineer, with a strong emphasis on backend development and React Native expertise.
• Deep expertise in Node.js.
• Proven success in designing and maintaining large-scale systems.
• Experience with ReactJS or React Native is a plus.
• Strong knowledge of algorithms, system design, and optimization.
• Experience with PostgreSQL, MongoDB, or other relational/non-relational databases.
• Familiarity with AWS, Docker, and Kubernetes is a bonus.
• Excellent communication skills and a collaborative mindset.
• Bachelor’s degree in Computer Science or equivalent hands-on experience.

Technology Stack:

Node.js, React Native, Redux, ReactJS, Scala, Play, Microservices, AWS, Docker, Kubernetes, MongoDB, Redis, PostgreSQL, Spark, Elasticsearch, Kafka, etc

Why Apply?

🌟 If you're driven by purpose, passionate about improving people’s lives through technology, and excited to solve complex technical challenges, this is your opportunity to make a meaningful impact. Join a diverse and supportive culture where innovation, compassion, and collaboration fuel every step of the journey.

Apply now to help shape the future of preventive health - one heartbeat at a time.

Mobihunter is an international mobile marketing agency providing user acquisition, creative production and influencer marketing services all over the world.

And now we’re searching for a Designer to join the team.

Who are we looking for?

- the one who is passionate about design and has strong theoretical basis;

- the one with Mastery of After Effects and solid experience and proficiency with Adobe Photoshop, Adobe Illustrator, as well as Cinema 4D or equivalent;

- the one who knows how to make visual content work;

- the one who is self-motivated, as we have a strong KPI-oriented system and do not have any controlling one;

- the one who is interested in further development in design, as we’ve got the department as a separate business unit as well as a service one.

What for?

To create visual content (banners, animations, videos) for effective promotion of mobile apps at Facebook, Google, TikTok, Instagram, etc.

We are ready to offer:

- KPI oriented reward system;

- young and skilled team;

- 50% compensation for any personal growth and learning activities;

- flexible working hours (full-time)

Please be aware that portfolio required to apply for this position.

At Promova, we’re redefining language education to make it accessible, personal, and effective for today’s fast-paced world. Our growing team of 150+ professionals is on a mission to connect people, bridge cultures, and empower lifelong learners—reaching every country except aggressor states (yes, even Antarctica).

We blend AI-driven innovation with human expertise to create tools that help people confidently speak, embrace new cultures, and truly belong in any language.

We’re looking for a Creative Marketing Lead who will take full end-to-end ownership of our creative strategy for paid acquisition.

In this role, you won’t just manage a team — you’ll build a scalable creative testing framework and continuously improve its efficiency. Your goal is to bridge the gap between creative production, analytics, and business objectives, transforming our creative department into a predictable engine for global growth.

Why This Role is Your Next Challenge:

• Full Ownership & Architecture: This is not just a task execution role — you will take our current creative setup and evolve it into a profitable, scalable сreative engine. This is a rare opportunity to take 100% ownership of the strategy relaunch and its success.
• Freedom to Act Bold: You’ll have meaningful autonomy to test hypotheses, adjust approaches, and shape the creative system within clear business goals and performance constraints.

What You’ll Do:

• Strategy & System Ownership: Build a repeatable, scalable framework for testing and scaling ideas. Transform ad-hoc experiments into a predictable creative engine.
• Drive Process Innovation: Focus on continuous improvement through automation and AI adoption to improve testing speed.
• Leadership & Mentoring: Lead and mentor a team of 5 creative marketers, raising the quality of creative thinking, hypotheses, and briefs.
• Cross-functional Collaboration: Partner closely with User Acquisition, Analytics, Growth, and Brand teams to identify stable performance patterns and align creative execution with business objectives.
• Stay Hands-on: Participate directly in early-stage testing and high-impact experiments when needed to set quality standards, unblock the team, and accelerate learning.

What We’re Looking For:

• Creative Ownership: 3+ years in creative marketing (Meta, TikTok, Google), with at least 2 years owning creative strategy, systems, or team outcomes.
• Leadership: 1+ year of experience managing a creative marketing team of 3+ people.
• Performance Literacy: Strong understanding of performance marketing metrics and decision-making logic — CTR, CVR, CPA, creative fatigue, and scale signals.
• Framework Expertise: Experience building and operating creative testing frameworks, including hypotheses, iterations, learnings, and scale decisions.
• Strategic Thinking: Ability to translate performance data and market insights into clear creative strategies and technical briefs.
• Creative Formats: Experience leveraging UGC and short-form video formats (TikTok, Reels, Shorts) as scalable performance assets, not just creative executions.
• English proficiency at B2 level or higher.

Success in this role is measured by measurable improvements in creative performance outcomes (e.g. scalable creative share, success rate, time-to-learning) and by the team’s ability to operate with greater clarity, autonomy, and predictability.

Corporate Benefits:

🎓Growth — offered to help develop your skills, advance your career, and reach your full potential: сompensation for additional training at external events and seminars; access to a large electronic library; paid online courses and conferences; Promova English Group; English Classes; Promova Speaking Club, and access to Promova Premium.

🧘🏼Wellbeing — offered to support your overall health, happiness, and resilience: work remotely from any safe location worldwide; flexible work schedule; 20 paid vacation days per year; an unlimited number of sick days, medical insurance coverage; mental health support; power station reimbursement; employee discounts and special benefits for remote employees.

🏄🏼‍♂️Fun & Activities — offered to foster informal communication and strengthen social connections among teammates: remote team compensation for gathering and team-building episodes.

If you are ready to help reimagine language learning for today’s world, let’s do it together!

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

• Experience in L1/L2 technical support or IT service desk roles
• Basic knowledge of Windows Server environments
• Basic MS SQL knowledge (user-level: queries, validation, data checks)
• Fundamental understanding of network technologies and protocols
• Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
• Confident in written and spoken English
• Independent, reliable, and detail-oriented working style
• Technical and solution-oriented mindset
• Strong interpersonal and communication skills
   

Responsibilities:

• Provide L1/L2 technical support via email, chat, and calls
• Troubleshoot Windows environment issues and basic network connectivity problems
• Perform basic MS SQL checks and validate measurement or system data
• Support configuration and deployment of IoT devices/data loggers following documented procedures
• Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
• Maintain accurate ticket documentation in CRM/helpdesk systems
• Follow internal workflows, SLAs, and quality standards
• Contribute to knowledge base creation and continuous process improvements
• Collaborate with Team Leaders, QA, Operations, and Engineering
   

Would be a plus:

• Experience with Zendesk and similar ticketing platforms
• Previous BPO / outsourcing experience
• Technical education or certifications
• Experience supporting SaaS or hardware-enabled products
• Familiarity with structured troubleshooting methodologies
   

Work conditions:

• Remote work;
• The probation period is 2 months;
• 2 non-fixed days off per week.
• 3 types of work shifts: morning 8:00−16:000, Day 16:00—0:00, night shift 0:00−8:00