Jobs at Djinni

We partner with startups and enterprises to build products across healthcare, fintech, eCommerce, and AI. For you, this means variety - different projects, fresh challenges, and growth that doesn't stall. No years maintaining one legacy codebase.
 

If you want to grow quickly and work on things that actually ship - keep reading.
 

What You'll Do

• Build and ship features - from small tasks to full modules as you grow
• Write clean code and learn best practices through code reviews
• Work alongside experienced engineers who'll help you level up
• Learn how production apps are built and scaled
• See different products and industries - faster learning curve

What We Work With

⚡ Python, FastAPI, Django, Pydantic, PostgreSQL, uv, Ruff, React, TypeScript, Next.js, Tailwind

Gets You Extra Points

• Familiar with SQLModel, Alembic
• Used AI coding tools (Cursor, Claude Code, Copilot)
• Hands-on experience with any LLM integration
• Basic prompt engineering skills

What You Bring

• Solid understanding of Python and basic React/TypeScript
• Understanding of REST APIs
• Basic experience with SQL databases
• English: Intermediate+
• Willingness to learn and take feedback
   

What You Get

Work & Growth:

• Fully remote, flexible hours
• Structured code reviews
• Senior engineers who help you level up
• English practice sessions

Compensation:

• Salary in USD
• Performance reviews twice a year
• 15 days paid vacation + sick leave

We are looking for a Middle Sales Development Representative (SDR) to lead outbound lead generation for our services offerings (team augmentation and project outsourcing across North America and EMEA). This role owns the outbound motion from lead creation through SQL handoff and actively supports pre-sales qualification, including participation in sales calls as needed.

This is a performance-oriented role with clear accountability and revenue-linked incentives.

Key Responsibilities

• Drive outbound lead generation for services-based offerings
• Independently research, create, and manage outbound lead lists (lead researcher support available if needed)
• Execute multi-channel outbound campaigns using Reply.io or Clay (email and LinkedIn)
• Apply GTM and ABM strategies across NA and EMEA markets
• Qualify leads and generate SQLs for the Sales team
• Participate in pre-sales calls to support qualification, scoping, and deal progression
• Track and manage all leads, activities, and pipeline stages in HubSpot
• Collaborate with Sales, Marketing, and Events teams to maximize pipeline efficiency
• Support event-related outreach, follow-ups, and pipeline acceleration

• Maintain strong understanding of service positioning, value propositions, and buyer needs

   

Required Qualifications

• 3–5+ years of B2B outbound sales development or lead generation experience
• Proven ability to self-source and qualify outbound leads
• Experience supporting or selling services-based offerings
• Strong understanding of GTM and ABM execution
• Hands-on experience with Reply.io or Clay as the core outbound tool
• Solid working experience with HubSpot (all sales activities executed within HubSpot)
• Experience working with events, marketing, and sales teams
• Comfortable supporting pre-sales qualification and joining sales calls
• Excellent written and spoken English (business-level or higher)

• Strong organization, ownership, and follow-through

   

Nice to have

• Experience working with or similar to https://www.cience.com/

   

Shared Expectations

• SDR is responsible for creating and managing their own leads
• All sales and lead generation activity must be executed entirely within HubSpot
• Lead researcher support can be added if required
• Strong ownership mindset and accountability for SQL quality and conversion

• Willingness to collaborate cross-functionally and adapt as GTM evolves

   

What we offer:

• Access to Tools & Resources: Well-defined PDP (Personal Development Plan) and PIP (Personal Improvement Plan) policies.
• Education Budget: Dedicated budget for courses, certifications, and professional development 
• Bintime Academy: Internal university for professional development
• Reliable Infrastructure: Starlink internet, generator, and a comfortable workspace to ensure uninterrupted work.
• Team Budgets: Dedicated resources for team initiatives, training, and collaboration.
• Medical Insurance: Coverage within Ukraine.
• Mental Health Support: Access to psychotherapy sessions via Pleso.
• Individual English Lessons: To enhance your language skills.
• Work-Life Balance: Generous vacation and sick leave policies.
• Corporate Events: Regular team-building activities and company events.

An affiliate marketing agency specializing in iGaming, betting, mobile applications, and fintech. The team provides a full cycle of traffic arbitrage services, including app development, process automation, and creation of custom services.

The AdKey.App project is a mobile WebView app rental service for iGaming traffic.

Due to the active growth of the project, we are opening a new role to strengthen the technical team and optimize development processes.

Role Objective

To lead the Android development team, analyze the current production process, and create an action plan to increase the volume of app production and extend the average app lifecycle in the market.

Responsibilities

• Managing the Android development team (up to 5 engineers): planning, task assignment, code reviews, mentoring.
• Product development and maintenance: building high-converting WebView and native applications, making key architectural decisions.
• Collaboration with backend and media buying teams on tracking infrastructure, store optimization, and correct data transmission.
• Analysis and optimization: monitoring app performance, working with technical metrics (conversions, stability), reliability, and proposing improvements.
• Process automation within the team to increase development speed and quality.

Tech Stack / Tools

• Kotlin, Java, Coroutines, OOP, Clean Architecture, MVVM/MVI.
• WebView and hybrid application development.
• Analytics and tracking tools (e.g. Firebase, AppsFlyer, Facebook SDK).
• Version control systems (Git), CI/CD.
• Obfuscation tools.

Requirements

• 4+ years of Android development experience (Kotlin/Java) and 2+ years of team leadership experience.
• Critical: recent hands-on experience in AdTech / User Acquisition / Traffic Arbitrage.
• Deep understanding of WebView mechanics, attribution systems (Install Referrer, deep linking), and the full mobile traffic lifecycle.
• Practical experience in app security: bot and fraud protection, passing store moderation.
• Knowledge of the backend side of mobile applications: API architecture, high-load services (Firebase, push notifications), and how the client interacts with the server for analytics and tracking.
• Proven experience publishing and maintaining apps on Google Play, with a strong understanding of moderation requirements and the app lifecycle in the marketplace.
• Ability to build and optimize processes for fast iterative development (releasing and maintaining multiple apps per week).
• Entrepreneurial mindset, strong analytical thinking, and a systematic approach to management.

Nice to Have

Experience in highly competitive traffic environments with complex monetization models: AdTech, FinTech, E-commerce, Dating, Betting/iGaming.

Practical knowledge of:

• Trackers (Keitaro, Binom, or similar).
• Advertising campaign setup and optimization (UAC, Facebook Ads).
• ASO optimization.
• Using AI tools to improve productivity (Cursor, Copilot, etc.).
• English level B1+.

What We Offer

• Fully remote work format: 10:00–19:00 GMT+3, weekends off (Saturday & Sunday), plus public holidays according to one of the production calendars (depending on the candidate’s GEO).
• Fixed salary + bonus system.
• Paid vacation (20 working days).
• Partial compensation for sports and professional education.
• Polish and English language courses.
• Employment type: full-time.

Required skills:
*1+ years of experience in graphic design
*Proficient in design software: Adobe Photoshop, Illustrator. Adobe After Effects & experienced user of Figma - as a plus
*Deep understanding of design principles such as layout, typography, color theory, and composition. You should also be able to apply these principles to create effective designs for different media types, including web and print
*You should have a keen eye for detail and be able to spot inconsistencies or errors in your work, as well as in the work of others
*Strong understanding of branding and marketing principles, as well as a good knowledge of the gambling industry and its customers as a plus
*Teamwork skills. You should be able to communicate effectively, share ideas, and work collaboratively to achieve shared goals
*Time management and organizational skills. You will need to be able to manage your time effectively, work on multiple projects simultaneously, and meet tight deadlines. You should also be highly organized, with a system for keeping track of project files, revisions, and feedback

Responsibilities:
*Creating designs for digital and print media: You will be responsible for designing and creating visually appealing graphics and layouts for various marketing collateral, such as websites, social media platforms, email campaigns, print materials, and other digital content
*Collaborating with other teams: You will need to work closely with other members of the marketing team, including SMM, web designers, and content creators, to ensure that your designs align with the overall marketing goals and objectives of the company
*Developing and maintaining brand guidelines: You will be responsible for developing and maintaining brand guidelines to ensure that all design work is consistent and aligned with the company's overall branding strategy
*Conducting research and staying up-to-date with design trends: You will need to stay up-to-date with the latest design trends and tools in order to continually improve the quality of your work and ensure that your designs are modern and relevant
*Task deadlines: As a graphic designer, you will be expected to manage your time effectively and meet project deadlines in a timely manner. You may also need to work on multiple projects simultaneously, so effective time management is essential

We offer:
*Remote work from anywhere in the world, fixed schedule (Mon-Fri from 10:00 to 19:00) Kyiv time
*24 working days of annual paid vacation + Paid sick leave + All official Ukrainian holidays + 2 DayOFF
*We compensate: advanced training courses, foreign language courses, etc.
*The possibility of rapid career growth (companies at the stage of active growth are an ideal place for a rapid take-off)
*Work with the international market and the main focus on Europe
*Paid vacation and sick leave
*Team buildings

Key responsibilities
Managing the recruitment team: task setting, prioritization, mentoring, and development.
Accountability for hiring plan execution: timelines, quality, and candidate experience.
Building and optimizing recruitment processes in line with company scaling.
Hands-on ownership of complex and critical roles (Software / Hardware / manufacturing positions).
Analyzing the candidate market and competitors, developing tailored sourcing strategies.
Building effective communication with Hiring Managers as internal stakeholders.
Developing the employer brand within recruitment activities.
Implementing recruitment metrics, analytics, and hiring forecasting.

Our expectations
5+ years of experience in recruitment, including at least 2 years in managerial roles.
Full-cycle recruitment experience: from candidate profiling to offer stage.
Understanding the difference between Software and Hardware roles and knowledge of effective sourcing channels.
Leadership experience or readiness: mentoring, team coordination, and ownership of results.
Strong communication skills and the ability to build trust.
Proactiveness, analytical thinking, and result-oriented mindset.
Fluent Ukrainian; English at B1 level or higher.

We offer
Official employment from the first working day in accordance with Ukrainian labor legislation.
Competitive compensation with a transparent review system.
Career growth opportunities: both vertical (Head / Talent Lead) and horizontal.
Work in a MilTech company with a meaningful and tangible impact.
Medical insurance (100% coverage).
English language courses compensation (100%).
Employee reservation from the first working day.
Office-based work format: a modern office with a shelter and convenient location.

PS: Your resume will be reviewed by a responsible recruiter within 2 business days. If your experience matches our expectations, we will definitely contact you.

Looking to take part in exciting and diverse projects, work with state-of-the-art equipment using cutting-edge technologies, and help create unique devices that come to life right before your eyes? Then welcome to EKTOS!

Due to the rapid growth in the number of our projects, we are expanding our Electronics Development Department and are looking for a Middle RF Electronics Engineer to join our team. Our department handles a wide range of diverse tasks. If you have experience in any of the areas listed below, we’d love to hear from you — send us your CV!

Who are we?

A Danish company that has been successfully operating since 2007 and is one of the leaders in the Embedded direction. And you can become one of us!

• Core requirements:
  • Bachelor’s or Master’s degree in Electrical Engineering, Electronics, or Telecommunications Engineering
  • 3–5 years of experience in RF design and demonstrated participation in full product lifecycle — from schematic design to validation
• RF and Analog Circuit Design
  • Design and analysis of low-noise amplifiers (LNAs), mixers, oscillators, power amplifiers (PAs), filters, and matching networks
  • Proficiency in S-parameters, impedance matching, and network theory
  • Knowledge of RF layout considerations: controlled impedance lines, ground planes, isolation, and coupling minimization
• Microwave and Antenna Systems
  • Understanding of antenna theory, RF propagation, and waveguide structures
  • Experience with antenna integration, matching circuits, and feed network optimization
• Signal Integrity and EMC
  • Familiarity with parasitic effects, crosstalk, return loss, and reflection coefficient management
  • Awareness of EMC/EMI standards and compliance design techniques
• Measurement and Testing
  • Hands-on use of: Vector Network Analyzers (VNAs), Spectrum Analyzers, Signal Generators, Oscilloscopes with RF capabilities, Power meters, noise figure analyzers, and S-parameter test setups
  • Ability to perform RF characterization
• Simulation and Modeling
  • Competence in RF simulation: S-parameter analysis, transient and frequency-domain simulations
  • Knowledge of thermal and mechanical influences on RF behavior

Job Description

Required Qualifications:

• 5+ years of fullstack Backend development experience
• Proficiency in Rust preferred, or experience in one of: Go, C++, Java, or TypeScript
• Strong fundamentals in computer science and networking
• Experience with cloud platforms, containerization, and microservices architecture
• Strong understanding of SQL, NoSQL, NewSQL databases
• Expertise in data pipeline technologies, ELK stack, and Apache Kafka
• Quick learner with strong problem-solving skills
• Excellent communication and collaboration abilities

Preferred Qualifications:

• Experience with real-time data processing, analytics frameworks, and front-end technologies
• Familiarity with metaframeworks like NextJS, NuxtJS, Sveltekit
• Experience building high-throughput, low-latency systems for millions of users
• Familiarity with big data technologies, time-series databases, and data warehousing solutions
• Knowledge of GraphQL, infrastructure-as-code tools, and service mesh technologies

 Technical Skills and Knowledge:

• Data pipelines and ETL processes
• Distributed systems (Kafka, Flink/Spark, Redis)
• ELK stack for log management and analysis
• Cloud-native technologies and serverless architectures
• API design and management
• Performance optimization for large-scale systems
  
  
   

Job Responsibilities

We're seeking an experienced Fullstack Backend Engineer to join our team working on client's platform. You'll be responsible for developing and maintaining core components of our AI-driven cybersecurity solution that helps enterprises detect, investigate, and respond to advanced threats across their entire IT estate.

Key Responsibilities:

• Design and develop scalable backend services and intuitive front-end interfaces for our platform
• Implement data ingestion and processing pipelines for large volumes of security data
• Integrate AI-driven analytics capabilities and optimize system performance
• Develop APIs and integrations with various IT and security tools
• Implement robust security measures and ensure compliance with industry standards
• Troubleshoot complex issues across the full stack of our application

Department/Project Description

The client is a product international company that provides a defence platform that enables development and security teams to protect critical workloads against emerging threats and undiscovered vulnerabilities with a lightweight agent that protects the organisation's public, private and hybrid cloud deployments on-premises data centres managed. In addition, it is an advanced endpoint detection and response platform, which gathers as much information as possible to detect and analyse complex threats while being as non-intrusive as possible, minimising the impact on the network and the endpoint.

Client

Our client is an international SaaS company developing tools that empower businesses to create highly engaging digital experiences. Their solutions are trusted by thousands of organizations worldwide to collect, analyze, and act on user data effectively.

The project is an interactive form builder designed for marketers, researchers, HR, sales, and customer experience teams to create engaging, conversational online forms, surveys, and quizzes.

Key Features:
Visually appealing conversational design optimized for high completion rates;
AI-powered data interpretation;
Workflow and logic builders for personalized experiences;
Brand customization options;
Seamless integrations with various tools to automate data collection and streamline workflows.

Position overview

We are seeking a highly skilled Full Stack Developer with deep expertise in Golang (backend) and React/TypeScript (frontend). The ideal candidate will take ownership of the full development workflow—from understanding business requirements, creating tasks, writing and testing code, through deployment and monitoring. This role requires strong autonomy, proactive communication, and the ability to deliver reliable, scalable solutions in a modern cloud environment.
This position operates according to the CET time zone.

Responsibilities

• Design, develop, and maintain backend services using Golang and frontend applications using React/TypeScript.
• Collaborate with product managers, designers, and other engineers to translate business requirements into technical solutions.
• Implement event-driven architectures leveraging Kafka for real-time data processing.
• Manage and optimize AWS environments, ensuring scalability and reliability.
• Define and maintain infrastructure using Terraform and deploy services in Kubernetes clusters.
• Build and maintain CI/CD pipelines in Jenkins for automated deployments.
• Ensure high-quality code through comprehensive testing and code reviews.
• Integrate AI tools and APIs (Claude, AWS Bedrock, Copilot) to enhance product capabilities.
• Monitor application performance and troubleshoot issues in production environments.
• Contribute to UI/UX improvements and ensure seamless integration between frontend and backend.
• Communicate progress, challenges, and solutions effectively within the team.

Requirements

• Strong, in-depth knowledge of Golang
• Experience delivering complex backend systems from design to production
• Solid background with Kafka and event-driven architectures
• Hands-on experience managing AWS environments
• Proficiency with Terraform for infrastructure-as-code
• Knowledge of deploying and operating services in Kubernetes
• Building CI/CD pipelines in Jenkins
• Proven ability to ensure quality through comprehensive testing
• Strong proficiency in React and TypeScript
• Experience contributing to front-end features, UI components, and client-side logic
• Ability to seamlessly integrate frontend with backend services

Nice to have

• Familiarity with AI tools and APIs (Claude, AWS Bedrock, Copilot)
• Excellent English communication skills (written and spoken)
• Self-driven and able to work independently while managing workload effectively

We invite you, a highly motivated and results-oriented Junior NOC Engineer, to join our team full-time and ensure the reliability and stability of the company's infrastructure.

Our team has unique expertise in research, analysis, and product development. By relying on technical insights and a data-driven approach, we create disruptive future-defining innovations of the fin-tech industry that remain our basis for success.

Responsibilities

• 8-hour shifts
• Monitoring the infrastructure with several monitoring tools
• Ability to communicate clearly and escalate problems
• Performing preliminary investigation of alerts
• Conducting basic triage of requests/problems
• Interacting with DevOps and Engineering teams

Requirements

• Hands-on experience in working with system monitoring tools (Grafana, Prometheus, Graylog, Opsgenie)
• 1+ years of relevant System/IT Administration experience
• Good understanding of Windows Server 2022, 2019 administration principles
• Experience and knowledge of networks
• Troubleshooting skills
• English Pre-Intermediate

Will be a plus

• Basic knowledge of PowerShell, Ansible
• Experience with MetaTrader
• Experience in the trading domain

We offer

• Compensation for tax expenses of private entrepreneurs in Ukraine
• Qualified assistance and support for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

Why is it yours?

PwC SDC Lviv is not just a job. This is an opportunity:

• To really feel what it is like to work in an international company.
• Learn practical skills that will be relevant in a constantly changing world.
• To be part of a team that values your ideas and supports your growth.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

What awaits you?

We are looking for a Robotic Process Automation Specialist who is ready to go beyond standard RPA maintenance. This role combines support + active development, offering you the opportunity to work with new automation technologies enhanced with AI, influence how they evolve, and help global PwC clients transform their processes.

What you will do:

• Take ownership of rebuilding, enhancing, and maintaining automation solutions built in UiPath, Power Automate and other RPA tools.
• Work not only with existing robots but also contribute to the development of new automation modules, integrating AI‑based components and modern tech capabilities.
• Handle transition of newly developed solutions into operations: bug fixing, performance optimization, adjusting execution schedules, and delivering activity reports.
• Dive deep into clients’ operational challenges and help them turn their business processes into smart, automated workflows.
• Learn to configure/code business logic and automation objects — and apply these skills directly in live client environments.
• Work on creating or updating both business and technical documentation.
• Communicate with clients and internal RPA teams, ensuring smooth collaboration and professional delivery.

Core Requirements:

• Strong knowledge of VBA and/or SQL.
• Knowledge of HTML/CSS.
• English level at B2 and above for efficient communication.
• Hands-on experience with any programming language.
• Understanding of APIs and ability to work with integrations.
• Flexible, eager to learn, and motivated to work with modern AI-driven automation technologies.
• Proactive, responsible, and collaborative team player with good organizational skills.

Would be beneficial:

• Basic knowledge of .NET / C#.
• Experience with UiPath, Power Automate or other RPA tools.
• Confident communication with the ability to work directly with clients.
• Understanding of operational processes in Finance, HR, Banking or other business areas.

Ready for the challenge? Send your resume and join the team that shapes the future!

Privacy and personal data policy:
https://www.pwc.com/ua/uk/about/privacy.html

About Us:
The company is an innovative game development studio at the forefront of 3D mobile game creation. Currently in the early stages of development, we are committed to designing immersive, well-crafted gaming experiences powered by our proprietary game engine. Our team is international, consisting of developers, game designers, and 3D artists from Ukraine, Austria, Slovakia, and the Czech Republic, among other countries. 

We are looking for a highly skilled C++ Developer to join our talented team and contribute to the development of our cutting-edge 3D mobile games.

Your Responsibilities:
As a C++ Developer, you will be tasked with a variety of responsibilities, ranging from server-side coding to over-the-internet communication protocols, and adapting/modifying existing 3D engines (such as o3de). Depending on your expertise, you will be involved in:

• Developing and maintaining complex C++ code for mobile game applications.
• Working on client-server interactions using TCP/IP and other over-the-internet communication methods.
• Interfacing with other languages to ensure seamless inter-language communication.
• Collaborating with our game design and 3D development teams to optimize and improve our custom game engine.
• Conducting research and development (R&D) to implement cutting-edge algorithms and features within the game engine.

• Participating in the design and implementation of 3D graphics rendering.

   

Key Requirements:
We are seeking candidates with the following qualifications:

• 5+ years of professional experience in C++ development, with demonstrated success in real-world projects.
• In-depth knowledge of C++, including the Standard Template Library (STL), and familiarity with key C++ features (at least up to C++11).
• Experience working with TCP/IP and network communications is highly desirable.
• Familiarity with 3D graphics programming is a strong advantage.
• Experience in research and development (R&D) and algorithm design is a plus.
• Game development experience is a significant asset.

Hiring Process:
We value your time and make our hiring process efficient:

1. One-hour interview with a C-level executive.
2. Reference check, which includes a brief 10-minute conversation with your previous manager or colleague.

What We Offer:
We prioritize the well-being of our team members and provide a supportive work environment with plenty of room for growth:

• A remote-first position allowing for flexibility in work location.
• A flexible work schedule that accommodates your needs.
• Competitive, high-level compensation based on your experience and contributions.
• The opportunity to work on meaningful, high-impact projects.
• Support from a loyal and appreciative management team.
• A well-backed company with strong financial stability.
• Access to an array of interesting tasks and challenges, keeping your work varied and engaging.

Join our team and be a part of creating something truly special, while contributing to a project that supports a crucial cause.

We are seeking a highly skilled and proactive Software Engineer to assist a small, dedicated team to accelerate project software development for partial-discharge monitoring. The position involves the following:
- Development of a complex monitoring system for Gas-Insulated Switchgear, which extends the existing monitoring system with new peripheral devices for signal acquisition
- Development a desktop software frontend.

This dynamic role requires deep technical competence, agile problem-solving, and strong team collaboration. Experience with cybersecurity and/or computer networks is helpful.
 

Responsibilities:
Software Development & Architecture
- Design, implement, and maintain scalable software for desktop and web applications.
- Build backend systems using C# (.NET 8/Core), gRPC, SignalR, RESTful APIs.
- Define and implement automated tests
- Design and develop or support UI/UX.
- Handle database design and integration, for example using Entity Framework.
- Automate processes using shell scripts and similar tools.
- Document features and specifications with clarity and consistency.

Requirements
Technical Skills
- Programming languages: C# (.NET Core / Framework), shell scripting
- UI/UX development: Desktop UI technologies, notably Dart/Flutter very helpful
- Database management: Postgres and Entity Framework

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces, and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are looking for a Coaches Success Coordinator to support users via live chat and deliver a great customer experience.

Your future responsibilities include:

• Handle customer inquiries via live chat (Intercom) in a timely and professional manner.
• Ensure a positive customer experience by effectively resolving issues and supporting users throughout their journey.
• Work with freemium users and guide them toward paid plans by explaining the value of access to a real professional coach.
• Provide supportive, empathetic guidance and suggest basic self-help approaches aligned with the product’s purpose.
• Document conversations and updates accurately in the CRM system.
• Collaborate with the team to maintain high service quality and customer satisfaction.

• This is a 3-month contract role with the possibility of extension based on performance and business needs.

   

Needed experience & skills:

• At least 6 months of experience in customer support or a related field.
• English level B2+.
• Clear communication skills, empathy, and a customer-focused mindset.
• Ability to solve problems, think critically, and pay attention to details.
• Comfortable working with CRM systems (Intercom is a plus).

• Proactive, adaptable, and open to feedback.

   

Working hours:

2/2 - Kyiv time:
Shift options:

• 07:00 - 16:00    
• 15:00 - 00:00    
• 23:00 - 08:00  (1 night shift per week is mandatory)

Recruitment process:
Intro call with our recruiter;
Test task;
Interview with our hiring manager.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,

• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

   

Submit your resume and join our team!

Requirements:

• A bachelor’s degree and a minimum of 2 years UI/UX design experience for digital products or services;
• Experience in creatives for social ads (or advertising)
• A portfolio of professional UI/UX design work for both web and mobile platforms;
• Intermediate+ English, both written and verbal is a must;;
• Working knowledge of the following technologies and software: Figma, Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite;

• Multi-tasking and time-management skills, with the ability to prioritize tasks;

   

Responsibilities:

• Review and audit existing user flows (search, onboarding, booking, dashboard) to identify UX friction points and quick wins
• Developing and conceptualizing comprehensive UI/UX design propositions based on client's brief;
• Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes;
• Iterate on design proposals based on stakeholder feedback and business objectives
• Collaborating with the product team, and business and tech team to ensure the creation and delivery of tailored experiences for the digital user;
• Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior;

Would be a plus:

• Experience in video creation via AI
• French speaker

Expectations:

Strong skills in Delphi developing

Teamwork and excellent interpersonal communication skills

What we offer:

Remote and flexible work schedule

Friendly team, absence of bureaucracy, quick resolution of any issues

3 Sick Day per year

B2B contract

20-35 $ /hour