Jobs at Djinni

Profile:

• We provide customer support and Implementation for business in retail and hospitality all over the world that use our products

• We are looking for enthusiastic team players with excellent English communication skills and desire to be a part of the international Client support team (based in Kyiv)!

• You are an analytical thinker, technical-minded and customer-oriented person with problem-solving abilities and strong customer’s needs understanding. Ideally, you have a Technical background or a strong desire to explore the field of software products.

Requirements:

• Fluent and literate English (MUST!);
• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00; 22:00 – 07.00)

• An experienced PC user (General Microsoft Windows knowledge).

• Ideally, you have Technical background or strong desire to explore the field of software and Hardware products;

• Training and time-management skills

Soft Skills:

• Communication;

• Listening;

• Conflict Resolution;

• Empathy;

• Positivity;

• Self-Control.

Would be a plus:

• Previous experience in support function (is a big plus);

• Technical background and IT education ( is a huge plus).

• Experience in working with CRM and Jira;

Why you should choose us:

• We are a product company and you will have a great opportunity to work with advanced and progressive products;

• Our position — great opportunity to implement your ideas!

• We are focused on growth and innovation;

No bureaucracy.

Compensation & Benefits:

• Work in successful U.S. IT company with an international team;

• Participation in challenging project that is famous and successful in the U.S. market;

• Career and proficiency development plans;

• Competitive salary;

• Paid vacation and sick leave;

• Health insurance;

• Referral program;

• Friendly atmosphere and corporate events;

• Comfortable office near downtown close to the metro station.

Responsibilities:

• Help existing and prospective customers by providing them timely and accurate information about eHopper products;

• Identify, analyze and troubleshoot technical issues and provide effective solutions;

• Respond to support queries via email, phone, and chat;

• Address procedural, configuration, software, hardware, and merchant services related issues;

• Provide clear and complete documentation and notes on all service inquiries.

About company:

eHopper is a product company located in New York that provides business management solutions to businesses around the world. Their key product, the eHopper Point Of Sale system enables business retailers to efficiently manage their operations, cut costs and promote repeat business with their customers. Today, eHopper Services, LLC continues to provide point of sale solutions, improve upon their products and influence innovation with business management.

Project Description:

eHopper’s primary product is a point-of-sale system utilized in retail and hospitality industry around the world. We continue meeting the challenges with a strong management team and a support infrastructure committed to work closely.

We need to keep the pace with the market changes and stay ahead of the curve and competition.

Our goal is to continuously improve our product respond to market!

Learn more about eHopper on ehopper.com

Our Customer Support Team works directly with our clients all over the world.

Our customer support agents have the unique opportunity of becoming experts in the field by learning the specifics of the retail industry and obtaining not only technical skills but knowledge of business processes, operational procedures and customers’ daily needs as well.

As a member of the eHopper Team you will be able to start and build your career in an international company where you can use your English skills and communicate on a daily basis with native speakers.

You will gain valuable knowledge and experience by collaborating closely with our Development team in Kiev and colleagues in our NY office.

Our culture of continuous career development will also provide you excellent opportunities for accelerated growth and promotion.

About the Role

We are looking for a proactive and resourceful User Support Manager to build and own our customer support function from the ground up.

This is not just a support role—you will be responsible for creating efficient support processes, implementing AI-driven automation, improving the customer experience, and providing valuable insights to Product and Engineering teams.

If you enjoy solving user problems, optimizing workflows, and working in a fast-growing product company, we’d love to meet you.

Responsibilities

Manage customer support across multiple channels (email, in-app, web).

Deliver fast, professional, and empathetic responses to users.

Build and optimize support workflows using tools like Intercom, Zendesk, or similar platforms.

Implement AI-powered automation (chatbots, macros, routing, workflows).

Analyze customer conversations to identify recurring issues and product improvement opportunities.

Work closely with Product, Engineering, CRM, and Marketing teams.

Create and maintain a comprehensive Help Center, FAQ, and internal documentation.

Define and monitor support KPIs (CSAT, First Response Time, Resolution Time).

Improve support processes to increase efficiency while maintaining high customer satisfaction.

Assist users with billing, subscriptions, payment, and account-related issues.

Requirements

2+ years of experience in Customer Support, Customer Success, or a similar client-facing role.

Excellent written and spoken English (C1/C2).

Hands-on experience with Intercom, Zendesk, or similar customer support platforms.

Experience with workflow automation and AI-powered support tools.

Strong analytical mindset and ability to work with support metrics.

Excellent organizational and communication skills.

Ability to manage a high volume of tickets without compromising quality.

Customer-first attitude with strong problem-solving skills.

Nice to Have

Experience in mobile apps, gaming, streaming, SaaS, or digital media.

Experience with Braze, Mixpanel, or similar analytics/CRM platforms.

Experience building a support department from scratch.

Experience supporting subscription-based products.

Understanding of Apple App Store and Google Play payment ecosystems.

What We Offer

Competitive salary.

Fully remote work.

Opportunity to build and lead the support function from day one.

Fast-paced international environment.

Career growth in a rapidly scaling product company.

High level of ownership and direct impact on the product and customer experience.

Ideal Candidate

We’re looking for someone who combines strong customer communication skills with operational thinking. You should be comfortable working independently, improving processes, leveraging AI to automate repetitive tasks, and collaborating across teams to create an outstanding user experience.

Film Director & Showrunner (AI-Tech Approach)

We are looking for a visionary Film Director & Showrunner to lead the creation of high-end short-drama series. This role is for a cinematic powerhouse who understands deep storytelling, blocking, and dramatic structure, but is also ready to embrace Generative AI as their primary production engine.

You don’t need to be a software engineer, but you must be digitally native and tech-curious. We need a storyteller who can translate a traditional director’s "eye" into the world of AI-assisted filmmaking, turning scripts into seamless, prestige-quality visuals.

The Role

As the lead creative, you will act as a "one-person studio." You’ll take a project from concept to final master, using AI tools to build worlds, maintain character consistency, and direct virtual "performances." You are the bridge between classic film theory and the future of automated production.

Responsibilities

* Showrunning & Vision: Lead the narrative strategy and maintain a cohesive "look and feel" across a complete short drama series.

* Directorial Leadership: Apply your mastery of lighting, composition, and performance to AI outputs, ensuring they mirror the quality of high-end television.

* Creative Asset Management: Use AI-assisted tools to build storyboards, shot lists, and backplates that align with your directorial vision.

* Technical Execution: Personally responsible for the final "director’s cut." While you’ll have support, you should be comfortable getting hands-on with generation, assembly, and refinement.

* VFX & Polish: Oversee (and perform) the cleanup of AI artifacts to ensure visual consistency and a seamless cinematic experience.

* Ethical Oversight: Ensure all content meets brand guidelines and respects intellectual property standards.

Requirements

* Professional Directing Background: Proven experience as a Film Director or Showrunner with a portfolio that demonstrates a deep grasp of "the language of film."

* Cinematic Mastery: An expert understanding of film theory, pacing, and how to evoke human emotion through a lens.

* Tech-Savvy Mindset: You should have a basic, functional understanding of AI tools (like Midjourney, Runway, or Luma) and a massive appetite to learn more. You aren't afraid of new interfaces or evolving workflows.

* NLE Proficiency: Expert-level skills in industry-standard software like Adobe Premiere Pro, DaVinci Resolve, or Avid.

* Post-Production Knowledge: High-level proficiency in After Effects or similar tools for masking, compositing, and "fixing it in post."

* Adaptability: The ability to find creative workarounds for the current limitations of AI technology.

Bonus Skills

* Experience with AI audio/music tools (e.g., ElevenLabs, Udio, Suno).

* A "hacker" mentality—someone who loves testing new tools the day they drop.

Position: IT Recruiter (Remote)

Company: Konexta Agency

Location: Remote

Employment Type: Full-time

Role Overview

We are looking for a proactive IT Recruiter to manage end-to-end recruitment processes for international tech clients. The role requires strong sourcing expertise, ownership mindset, and the ability to close complex technical positions remotely.

Key Responsibilities

• Build and maintain a strong candidate pipeline using LinkedIn, job boards, referrals, and direct sourcing.

• Conduct structured screening interviews and competency-based evaluations.

• Coordinate technical interviews and ensure timely feedback loops.

• Manage offer negotiations and support candidates through the onboarding stage.

• Maintain accurate reporting and recruitment analytics.

Requirements

• Strong sourcing and headhunting skills.

• Ability to work independently in a fully remote environment.

• Strong communication and stakeholder management skills.

What We Offer

• Fully remote work format.

• Competitive compensation with performance-based bonuses.

• Access to international clients and diverse tech projects.

• Career growth opportunities within a scaling recruitment agency.

• Structured processes and a results-driven team culture.

Location: Remote

Employment type: Full-time / Part-time (flexible)

Role Overview

Konexta Agency is scaling its recruitment delivery pipeline and is looking for a Researcher — IT Recruitment Assistant. This role is a core operational function focused on talent mapping, candidate sourcing, and market intelligence. You will work closely with recruiters, enabling faster and higher-quality hires for IT roles.

This position is execution-driven, data-oriented, and designed for someone who wants to grow into a full-cycle recruiter or talent strategist.

Key Responsibilities

• Conduct proactive sourcing of IT candidates (LinkedIn, GitHub, job boards, niche communities)

• Build and maintain talent pipelines for current and future vacancies

• Perform CV screening and initial candidate qualification

• Map IT talent markets by role, location, and tech stack

• Maintain and update candidate data in ATS/CRM systems

• Prepare shortlists and candidate briefs for recruiters

• Support recruiters with ad-hoc research and competitor benchmarking

Requirements

• Strong interest in IT recruitment and talent research

• Understanding of basic IT roles, technologies, and tech stacks (or fast learner)

• Experience with LinkedIn sourcing and Boolean search is a plus

• High attention to detail and structured thinking

• Ability to work with large volumes of data and maintain accuracy

• Good written English; verbal English is a plus

• Self-managed, reliable, and deadline-oriented

Nice to Have

• Previous experience as a Researcher, Sourcer, or Recruitment Assistant

• Experience working with ATS systems

• Background in HR, recruiting agencies, or tech projects

What We Offer

• Remote-first working model

• Clear growth path into IT Recruiter or Talent Partner roles

• Hands-on exposure to real hiring cases in international markets

• Performance-based compensation growth

• Process-driven environment with room for optimization and innovation

Want to work with a team of professionals and change your life today? Then MetaliX is the place for you!

A little about us:

• 5 years on the market, our own niche showroom, a comfortable office, and production facility in Lviv;
• Over 5,000 m² produced and more than 4,000 constructions installed;
• MetaliX™ structures are exported to Canada, Germany and the United Kingdom;
• NPS among clients - 95%;
• A team of professionals with ambitions to become a global leader.

MetaliX - a company specializing in manufacturing metal zoning structures made of steel and glass - is looking for  Sales Manager for the German market.
 

In October 2023, MetaliX was featured in Forbes Ukraine's Top 40 Ukrainian companies that successfully entered export markets during the war, ranking among the top five companies from Lviv. Join our team!

We offer:

• Official employment and a stable salary - base rate + KPI-based bonuses and performance rewards;
• Comfortable working conditions at our office (Location: Naukovа 7B) or a remote work option;
• Work schedule - from 09:00 to 18:00 ;
• Opportunities to attend international trade shows;
• Business trips abroad;
• Company-sponsored courses and training;
• Career growth - consistently delivering great results can lead you to become a department head.

The ideal candidate should have:

• German proficiency level B2 (spoken and written);
• Experience in negotiating with decision-makers;
• Experience working with databases;
• Strong research skills: actively seeking potential clients using various online resources, including websites, social media, and LinkedIn;
• Correspondence and communication with partners;
• Ability to create personalized emails, presentations, and product lists;
• Strong organizational skills to meet tasks, goals, and plans on time.

Want to know more? Check us out on social media!

If you're interested - send us your application or call us now!

24Hit is a product company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Chornobyl Quest, Primatus and more.

We are currently looking for a 3D Artist to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.

• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

   

We are looking for a professional for the role that requires:

• Full-time job;

• Office-based in Kyiv.

   

Our ideal candidate:

• Strong skills in 3D modeling based on references
• Experience in stylized texturing
• Ability to follow a given visual style
• Passion for games and game development
• Proficiency in Substance Painter
• Knowledge of at least one of: Blender / 3ds Max / Maya

• Solid skills in Adobe Photoshop

   

Nice to have:

• Understanding of the mobile games market
• Experience working with Unity
• Hands-on experience with generative AI in 2D or 3D

• Knowledge of any vector graphics editor

   

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.

• 35-Hour Work Week: Reduced working hours as a benefit for experienced employees

   

Ready to create the next gaming hit? Apply now and join 24Hit! 🚀

Want to work with a team of professionals and change your life today? Then MetaliX is the place for you!

A little about us:

• 6 years on the market, our own niche showroom, a comfortable office, and production facility in Lviv;
• Over 5,000 m² produced and more than 4,000 constructions installed;
• MetaliX™ structures are exported to Canada, Germany and the United Kingdom;
• NPS among clients - 95%;
• A team of professionals with ambitions to become a global leader.

MetaliX - a company specializing in manufacturing metal zoning structures made of steel and glass - is looking for  Sales Manager for the USA market.
 

In October 2023, MetaliX was featured in Forbes Ukraine's Top 40 Ukrainian companies that successfully entered export markets during the war, ranking among the top five companies from Lviv. Join our team!

We offer:

• Official employment and a stable salary - base rate + KPI-based bonuses and performance rewards;
• Comfortable working conditions at our office (Location: Naukovа) or a remote work option;
• Work schedule - from 15:00 to 24:00 ;
• Opportunities to attend international trade shows;
• Business trips abroad;
• Company-sponsored courses and training;
• Career growth - consistently delivering great results can lead you to become a department head.

The ideal candidate should have:

• English proficiency level B2 (spoken and written);
• Experience in negotiating with decision-makers;
• Experience working with databases;
• Strong research skills: actively seeking potential clients using various online resources, including websites, social media, and LinkedIn;
• Correspondence and communication with partners;
• Ability to create personalized emails, presentations, and product lists;
• Strong organizational skills to meet tasks, goals, and plans on time.

Want to know more? Check us out on social media!

If you're interested - send us your application or call us now!

ThingsBoard, Inc. is a US corporation founded in 2016, with an R&D center in Kyiv, Ukraine. We are the main contributors and maintainers of the ThingsBoard open-source IoT Platform. We deliver and continuously improve a scalable, robust, and affordable IoT Platform that significantly reduces time-to-market for life-changing IoT solutions. We also help companies build outstanding IoT products based on ThingsBoard.

We are currently looking for a Junior Python Developer who will maintain, update, and advance the company's Python-based products, including the Gateway, Python SDK, REST Client, and Micro/CircuitPython SDK. In this role, you will have the opportunity to work closely with both software and embedded concepts, driving the evolution of our IoT solutions.

What we are looking for:

• Good knowledge of Python 3.10+
• Experience with asyncio
• Experience with threading
• Solid understanding of networking (TCP, UDP, OSI, TLS/SSL)
• Experience with SQLite
• Experience with Docker
• Proficient Linux user
• Knowledge of Git + GitHub
• Knowledge and experience with HTTP + REST protocols

• Intermediate English level + readiness to join client calls if needed

   

Responsibilities:

• Participate in the development, updates, and maintenance of the company's Python-based solutions (Gateway, Python SDK, REST Client, as well as Micro/CircuitPython SDK for embedded devices).
• Analyze, handle, and resolve technical issues from users. Gradually progressing from simple tasks to independently solving complex technical problems.
• Design, propose, and independently implement new features for the IoT Gateway.
• Configure connectivity and integrate various IoT devices into the platform, working with industrial and network protocols.
• Monitor, analyze network traffic, and debug protocols using testing tools.
• Collaborate with the team to solve architectural tasks and communicate directly with English-speaking clients (written in issues and via calls when necessary).

• Actively learn the platform's internal architecture (ThingsBoard, Gateway), new IoT protocols, and embedded concepts; analyze documentation and technical sources to tackle daily challenges.

   

Nice to have:

• Experience with MicroPython / CircuitPython
• Experience with MQTT
• Experience with or knowledge of Modbus, OPC-UA protocols

• Experience with Wireshark

   

What we offer:

• Opportunity to work on an open-source IoT platform with 21k+ stars on GitHub
• Modern, cutting-edge tech stack
• A professional team with 20+ years of experience, free of bureaucracy and micoromanagement
• Career growth opportunities and regular salary reviews
• Full-time on-site position with a flexible schedule
• Medical insurance
• 17 days of paid vacation and 10 days of paid sick leave
• Free English classes
• Comfortable office with a fully stocked fridge (free drinks)
• Work format: Office in Kyiv (Podil)
   

By submitting your CV, you consent to ThingsBoard Inc collecting and processing your personal data for recruitment purposes in accordance with our Privacy Policy and ISO 27001 requirements. Your data will be retained for 12 months from the date of submission and securely deleted thereafter unless you are hired. You may withdraw consent at any time by contacting us.

Looking for a strong, experienced Team Lead of Media Buying to join our growing team.

Our goal is to create an industry benchmark agency with cutting-edge expertise in CPA traffic, Gambling vertical, and we need a leader who can recruit, mentor, and guide a high-performing team of media buyers while driving measurable results.

If you’re a hands-on leader with a passion for growing teams, scaling campaigns, and setting new standards in the industry, we’d love to have you on board!

Requirements:

• 2+ years of proven experience as a Team Lead Media Buyer.
• Track record of nurturing and training media buyers from junior to advanced levels (proof of past success required);
• Hands-on practitioner with expertise in creating and optimizing campaigns.
• Strong experience with CPA traffic, focusing on testing caps and scaling profitable results.
• Deep understanding of traffic quality, GEO-specific strategies, and sustainable approaches

• Established expertise in top GEOs with a proven ability to perform and scale.

   

Responsibilities:

• Build and lead a team of media buyers, focusing on training and developing junior talent into high-performing professionals.
• Develop, launch, and optimize CPA campaigns with a focus on top-tier GEOs and traffic quality.
• Share expertise in creating, testing, and scaling profitable campaigns that ensure ROI and redeposit rates.
• Provide hands-on guidance, from crafting working strategies to testing hypotheses and identifying successful combinations.
• Focus on delivering consistent test cap scaling and transitioning to high-performance caps in CPA campaigns.

• Analyze market trends, maintain an up-to-date understanding of approaches for different GEOs, and utilize strategies that prioritize quality traffic and profitability over low-value tactics.

   

What we offer:

• Competitive salary: rate + high % of profit (personal and team’s)
• Unlimited budgets for profitable campaigns;
• Work with TOP global brands from the world of Gambling;
  20 paid vacation;
• A dynamic and flexible startup environment that encourages innovation;
• Rockstar professional team (mediabuyers, affiliate, tech, creative, finance);
• 100% Remote work.

We are currently looking for an active, innovative, experienced Facebook Media Buyer to join our team.

Our ideal candidate must be comfortable in a fast-paced environment and be excited about the opportunity to work strategically at a high-level and the opportunity to actively participate in the daily operations.

Requirements:

• At least 1 year of commercial experience with Facebook Ads (gambling);
• Expertise in Tier 1,2 markets;
• Working effectively with a high daily budget;
• Understanding of specifics of the Meta system algorithms;
• Ability to find and correctly scale working connections;
• Generate and test new hypotheses;
• Ability to provide technical specifications to creatives and technicians;
• Understanding and ability to work with basic metrics;
• English — pre-intermediate;
• Result-oriented person with high stress management skills;

• Creative and adaptive mindset.

   

Responsibilities:

• Creation and launch of Facebook advertising campaigns;
• Searching and testing new approaches and connection;
• Testing new hypotheses and displaying statistics on them;
• Creation of technical specifications for the creation of creative materials and texts;
• Analysis of the effectiveness of advertising campaigns and their optimization;

• Reporting on advertising campaigns.

   

What we offer:

• Competitive salary: rate + high % of personal profit;
• Unlimited budgets for profitable campaigns;
• Work with TOP global brands from the world of Gambling;
• Personal prospects of quickly moving to a TL position with proper results;
• A dynamic and flexible startup environment that encourages innovation;
• Rockstar professional team (mediabuyers, affiliate, tech, creative, finance);
• 100% Remote work.

Cosmolot is a Ukrainian product IT company that creates and develops an online digital entertainment platform. We build technology-driven solutions with a strong focus on security, transparency, and user comfort.

As a Data Analyst, you will analyze payment and fraud-related data, identify suspicious patterns and risks, and support fraud prevention and payment optimization initiatives through data-driven insights and reporting.

Requirements

• 4+ years of experience as a Payment Analyst, Fraud Analyst, Product/Data Analyst, Risk Analyst, or similar role
• Strong practical knowledge of SQL: CTEs, window functions, aggregations, joins, query optimization
• Experience analyzing payment transactions, payment funnels, success rates, declines, errors and fraud-related metrics
• Practical experience with Power BI
• Strong Excel skills
• Ability to work with large datasets and combine data from multiple sources
• Strong analytical thinking and attention to detail
• Understanding of key payment and fraud metrics (AR, SR) 
• Strong communication skills and ability to clearly present insights to business stakeholders
• Ability to work independently in a dynamic environment

Your Responsibilities

• Analyze payment performance, fraud prevention metrics, and player transaction behavior to support business decisions 
• Investigate suspicious activity, fraud patterns, bonus abuse, multi-accounting, payment manipulation, and other abnormal user behaviors 
• Collaborate with business teams (Product, Payments, Risk & Fraud) on data requirements, analytical insights, fraud prevention, and payment optimization initiatives 
• Collect, prepare, validate, and combine data from multiple sources for analysis and reporting
• Build and maintain analytical reports and dashboards in Power BI for payment, fraud, and transaction monitoring

Nice to Have

• Experience in iGaming, fintech, payments, traffic analytics, or other high-risk industries
• Experience with PSPs, payment providers, aggregators, antifraud or risk management systems
• Knowledge of fraud detection, bonus abuse, or suspicious activity analysis
• Basic experience with Python for data analysis or automation
• Understanding of payment processes (routing, cascading, 3DS, BIN analysis, card, crypto, and alternative payments)

What We Offer

• Work in a strong team of professionals and genuinely supportive people
• Opportunities for professional growth and development
• Flexible working hours
• Medical insurance
• Sports expense compensation
• Psychological support
• Free language classes (English, Spanish, and German)
• 18 working days of paid vacation, paid sick leave, and sick days
• Regular team buildings and corporate events
• All necessary equipment for comfortable work

You are our ideal candidate if you:

• Have English proficiency at B2 level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Qualification of B2B leads: evaluating potential dealers to ensure they meet requirements and assessing their readiness for cooperation;
• Classifying leads (qualified / unqualified) and recording results in the CRM system;
• Conducting cold outbound calls to attract new dealers;
• Presenting the company’s business model and identifying interest during the first contact;
• Processing inbound leads and converting interest into full registration;

• Supporting dealers throughout the registration process, explaining cooperation terms, and transferring qualified partners to the next stage of the process.

   

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);
• Career growth opportunities (development within the project as well as in other structural departments of the company);
• Working schedule: Monday–Friday, 09:00–18:00.

We are building a customer support team for our new project and are looking for a Customer Support Representative who is confident in both spoken and written German and English (B2 or higher).
 

You’re our ideal candidate if you:

• Are fluent in German (B2/C1 level);
• Have strong communication skills and are eager to learn, grow, and quickly grasp new information;
• Have previous experience in customer support (a plus, but not required).
   

What you’ll do:

• Providing customer service to German-speaking customers during incoming calls;
• Responding to inquiries about products in writing;
• Ensuring high-quality customer service and a positive experience when interacting with the service.
   

What we offer:

• Paid training;
• Stable and on-time salary (fixed pay + performance-based bonuses);
• Career development opportunities (within the project or in other company departments);
• Full-time employment;
• Work schedule: Monday to Friday, 10:00–18:00 (Kyiv time);
• Comfortable office or the option to work remotely (with a stable internet connection and backup power during outages);
• Supportive colleagues and a friendly, young team.

Simply Contact is looking for a proactive Account & Sales Specialist to develop our IT Help Desk and Managed IT Services business across Europe.

Key Responsibilities

• Develop and expand the European client portfolio (IT Help Desk, Service Desk, Managed IT Services);
• Identify and attract new B2B clients through outbound sales, networking, and partnerships;
• Conduct client meetings, presentations, and commercial negotiations;
• Prepare proposals and support tender participation;
• Manage existing client relationships and identify upsell/cross-sell opportunities;
• Coordinate between clients and technical delivery teams.

Requirements

• 2+ years in Sales, Business Development, Account Management, or Customer Success;
• B2B sales experience with a focus on new business development;
• Understanding of IT services, outsourcing, or managed services — a strong advantage;
• Experience with international clients;
• Strong communication and negotiation skills;
• English advanced;
• Self-motivated and results-oriented.

We Offer

• Building a new business direction within an international company;
• European client portfolio;
• Professional growth and flexible work format;
• Competitive salary + performance-based bonus.