Jobs at Djinni

We’re looking for experienced an Affiliate Manager to join our team! In this role, you’ll be at the heart of our partner program, building relationships and driving success for our affiliates and the company alike.

Are you ready to elevate your career in an innovative and dynamic environment that values growth and collaboration? If you’re eager to make an impact and develop your skills alongside a passionate team, we’d love to hear you! Join us, and let’s take your career to the next level together.

HOW YOU WILL MAKE AN IMPACT

• Develop and present tailored partnership proposals, effectively negotiating terms to build mutually beneficial agreements with new and existing affiliates.
• Guide and support partners through every stage of the partnership, ensuring a seamless experience and fostering strong, long-term relationships.
• Drive retention and motivation among existing partners by creating customized offers for different partner segments, and implementing a loyalty system for high-potential affiliates.
• Monitor and ensure the quality and compliance of affiliate-posted materials, upholding brand standards and message consistency.
• Analyze partner traffic to establish a comprehensive reporting system, leveraging insights to optimize strategy and drive improvements in key performance indicators (KPIs).
• Analyze key performance metrics (ROI, LTV, NGR, GGR, ARPU, ROAS, etc.) and implement strategies to improve their efficiency and overall profitability.
• Increase customer acquisition by driving higher traffic flow from partner sites to our products. Achieve and exceed KPIs related to acquiring new clients and partners, setting the bar for growth and performance.
• Use CRM tools to accurately track, maintain, and manage all partner contacts, ensuring up-to-date records and efficient communication.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum of 1,5 years of proven experience in affiliate marketing within the iGaming and Betting industry.
• Upper-intermediate or higher proficiency in English.
• Strong analytical skills to evaluate and optimize traffic funnels, identifying the most effective paths to conversion.
• Proficiency in creating clear and detailed technical tasks for developers and designers.
• Excellent organizational and time management abilities to handle multiple partners and projects effectively.
• Your soft skills, as well as negotiation skills, should be top-notch.
• You are available to travel and attend the conferences.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are launching a new, standalone direction focused on affiliate lead generation and partner networking. This is not a classic Affiliate Manager role. The position is centered around first contact, relationship-building, and lead generation, with strong emphasis on personal presentation, communication skills, and networking ability.

The Affiliate Lead Generator represents the company at international events, online platforms, and in direct communication with potential partners.

HOW YOU WILL MAKE AN IMPACT

• Generate a steady flow of new affiliate leads
• Establish first contact with potential partners (online and offline)
• Warm up and pre-qualify partners before handoff to the Affiliate team
• Actively communicate with affiliates via messengers, social platforms, and email
• Attend international industry events (e.g. Sigma, SBC, etc.) and participate in live networking
• Represent the company in a professional, confident, and engaging manner

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Well-groomed, presentable, modern appearance
• Confident and comfortable in public and online communication
• Strong interpersonal and communication skill
• Ability to build rapport quickly and naturally
• Comfortable with networking, live conversations, and follow-up messaging
• Good conversational English (spoken communication is essential)
• Willingness and availability to travel internationally

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Up4 Play — Ordinary games made extraordinary
Ми створюємо мобільні ігри, які заряджають позитивом, захоплюють із першого кліку та залишають післясмак "Вау!". У звичайних механіках ми бачимо простір для емоційних пригод — яскравих, драйвових, веселих.

Ми — продуктова команда, яка створює сучасний Social Casino сервіс з нуля.
Наша мета — побудувати масштабовану та якісну екосистему мобільних ігор, що поєднує найкращі практики з геймдева, аналітики та монетизації.

Твоя роль:

• Очолювати напрямок Unity-розробки: приймати технічні рішення, формувати архітектуру проєкту.
• Розробка мобільного додатку з нуля — від ідеї до релізу й підтримки.
• Повний цикл розробки: планування, дизайн, реалізація, тестування, підтримка.
• Написання чистого, підтримуваного та ефективного коду.
• Проведення code review, оцінка складності задач та контроль дедлайнів.
• Оптимізація продуктивності гри для мобільних платформ (FPS, пам’ять, розмір білду).
• Робота з UI/UX, графікою, анімацією в Unity.
• Взаємодія з бекенд-розробниками, аналітиками, продактами.
• (Бажано) Досвід у жанрі social casino: слоти, RTP, бонусні механіки.
• (Опціонально) Лідерство: технічне менторство, постановка задач, контроль якості.
   

Що потрібно:

• 5+ років досвіду розробки в Unity (фокус на мобільні 2D-проєкти, з адаптацією під iOS).
• Відмінне знання Unity: 2D, анімація, Prefabs, ScriptableObjects, UI, Render Pipeline, Editor scripting.
• Розробка застосунків з нуля: від білду до релізу (iOS/Android).
• Знання клієнт-серверної архітектури, інтеграція з бекендом.
• Досвід із Addressables, TextMeshPro, DOTween, Zenject, Firebase тощо.
• Інтеграція аналітики, реклами, оплат, пушів, A/B тестування.
• Досвід з VFX, Spine/Unity Animation, шейдерами, постобробкою.
• Розуміння обмежень iOS, Android, WebGL, UWP.
• Оптимізація білду, FPS, пам’яті.
• Плюсом буде досвід із CI/CD, Unity Cloud Build, кастомними пайплайнами.
• Досвід з highload проєктами та створення внутрішніх тулінгів — також плюс.
   

Що пропонуємо ми:

• Повна гнучкість: працюй з дому, з офісу в Києві чи Варшаві, або комбінуй.
• Гнучкий графік — обирай свій ритм роботи.
• 27 оплачуваних робочих днів відпочинку на рік.
• Team Challenge та корпоративні активності, які справді хочеться відвідати.
• Можливість впливати на продукт і технічні рішення.
• Простір для розвитку — твої ідеї не просто слухають, а реалізовують.

Up4 Play — Ordinary games made extraordinary
We create mobile games that spark joy, capture attention from the first click, and leave a lasting “Wow!” impression. In simple mechanics, we see a space for emotional adventures — vibrant, dynamic, and fun.

We are a product team building a modern Social Casino platform from scratch.
Our goal is to craft a scalable, high-quality mobile gaming ecosystem by combining the best practices of game development, analytics, and monetization.
 

Your Role:

• Lead Unity development, drive architectural and technical decisions.
• Build a mobile app from the ground up — from concept to release and support.
• Be involved in the full development cycle: planning, design, implementation, testing, support.
• Write clean, maintainable, and efficient code.
• Conduct code reviews, estimate timelines, and ensure delivery.
• Optimize game performance for mobile (FPS, memory, build size).
• Work with UI/UX, animations, and graphic assets in Unity.
• Collaborate with backend engineers, analysts, and product teams.
• (Nice to have) Experience with social casino: slots, RTP, bonus systems.
• (Optional) Team leadership: task planning, technical mentorship, quality control.
   

What We’re Looking For:

• 5+ years of Unity development (focus on 2D mobile, iOS adaptation required).
• Deep Unity expertise: 2D animation, Prefabs, ScriptableObjects, UI, Render Pipeline, Editor scripting.
• Proven experience building mobile apps from scratch (iOS/Android release).
• Strong understanding of client-server architecture, backend integration.
• Hands-on with Unity/third-party libraries: Addressables, TextMeshPro, DOTween, Zenject, Firebase, etc.
• Integration experience: analytics, ads, in-app purchases, push notifications, A/B testing.
• Experience with VFX, Spine/Unity animation, shaders, post-processing.
• Understanding of platform-specific constraints: iOS, Android, WebGL, UWP.
• Skilled in mobile optimization (FPS, memory, build size).
• Bonus: experience with CI/CD, Unity Cloud Build, custom build pipelines.
• Bonus: internal tooling for product/design workflows.
   

What We Offer:

• Full flexibility: work from home, our offices in Kyiv or Warsaw, or mix it up.
• Flexible schedule — find your ideal rhythm.
• 27 paid vacation days per year.
• Team challenges and events you’ll actually want to attend.
• Real impact — your ideas shape the product and company future.
• Space to grow — your voice is heard and your solutions implemented.

Your future responsibilities:

• Conversation Design
  • Design end-to-end customer conversations for AI assistants across banking use cases.
  • Create dialogue flows, conversation scenarios and response strategies for real-world customer interactions.
  • Define assistant behavior, personality, tone of voice and communication principles.
  • Design handling of ambiguous requests, error situations, escalations and fallback scenarios.
  • Build reusable conversation patterns that can scale across multiple products and services.
• Generative AI & Prompt Design
  • Develop, test and optimize prompts for LLM-powered assistants.
  • Design and refine AI instructions, guardrails and response frameworks.
  • Collaborate with AI engineers to improve response quality and customer experience.
  • Support implementation of RAG and Agentic AI capabilities.
  • Evaluate AI answers for accuracy, consistency, compliance and customer value.
• Continuous Improvement
  • Analyze conversation logs and customer interactions.
  • Identify friction points, failure patterns and opportunities for improvement.
  • Define and monitor conversational KPIs.
  • Participate in AI testing, evaluation and prompt optimization cycles.
  • Drive ongoing improvements in containment, resolution and customer satisfaction.

Your skills and experience:

• 3+ years of experience in Conversation Design, Chatbot Design, Voicebot Design, Conversational UX or related fields.
• Experience designing customer interactions for chatbots, virtual assistants or AI-powered services.
• Experience working with Generative AI and Large Language Models.
• Understanding of conversation architecture, dialogue design and natural language interaction principles.
• Experience writing, testing and improving prompts.
• Strong analytical skills and ability to work with conversation logs and interaction data.
• Excellent written communication skills.
• Fluent English.

Nice to have:

• Experience with banking, fintech or customer service environments.
• Experience with RAG solutions and Agentic AI systems.
• Experience with platforms such as Genesys, Cognigy, Kore.ai, Microsoft Copilot Studio, Dialogflow or similar.
• Knowledge of conversational analytics and evaluation methodologies.
• Experience designing both chat and voice experiences.

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral program with rewards for bringing in new colleagues to Raiffeisen Bank. 
• Social package: official employment, 28 days of paid leave, additional paternity leave, and financial assistance for parents with newborns. 
• Comfortable working conditions: possibility of a hybrid work format, offices equipped with shelters and generators, modern equipment. 
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist, or lawyer; discount programs for sports and purchases; family days for children and adults; in-office massages. 
• Training and development: access to over 130 online training resources; corporate training programs in CX, Data, IT security, leadership, agile, сorporate library. 
• Great team: our colleagues form a community where curiosity, talent, and innovation are welcome. We support each other, learn together, and grow. You can find like-minded individuals in over 15 professional communities, reading clubs, or sports clubs. 
• Career opportunities: we encourage advancement within the bank across functions. 
• Innovations and technologies: Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Android). Data stores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink. AI: building expertise and actively integrating into processes. 
• Support program for defenders: we maintain jobs and pay average wages to mobilized individuals. For veterans, we have a support program and develop the Bank’s veterans community. We work on increasing awareness among leaders and teams about the return of veterans to civilian life. Raiffeisen Bank has been recognized as one of the best employers for veterans by Forbes. 

Why Raiffeisen Bank? 

• Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif’s team because for us YOU matter! 
• One of the largest lenders to the economy and agricultural business among private banks. 
• Recognized as the best employer by EY, Forbes, Robota.ua, Stud-Point, Delo.UA, NV, Odgers, UAFIC. 
• The largest humanitarian aid donor among banks (Ukrainian Red Cross, UNITED24, Superhumans, СМІЛИВІ). 
• One of the largest IT product teams among the country’s banks. 
• One of the largest taxpayers in Ukraine; 6 billion UAH were paid in taxes in 2025. 

Opportunities for Everyone: 

• Raif is guided by principles focused on human development and the well-being of 5,000 employees and over 2.5 million clients. 
• We uphold the principles of diversity, equity, and inclusion. 
• We are open to hiring veterans and people with disabilities and are ready to adapt the work environment to meet your specific needs. 
• We collaborate with students and experienced professionals alike, creating opportunities for growth at every stage of a career 

You matter at Raif! 

Want to learn more? — Follow us on social media:

Facebook, Instagram, LinkedIn

Your future responsibilities:

• Design and develop conversational AI and agentic solutions for mobile banking customer support
• Build AI orchestration and dialogue flows integrating multiple specialized AI agents and backend capabilities
• Integrate AI agents using A2A (Agent2Agent) and MCP (Model Context Protocol)
• Design and implement RAG-based solutions using different retrieval strategies, knowledge sources and vector databases
• Build search and reasoning graphs for multi-step customer request resolution
• Integrate AI solutions with banking APIs and customer data, ensuring secure and controlled access
• Develop microservices and REST APIs supporting AI and agent workflows
• Implement tool calling, function calling and agent-to-agent workflows
• Build reliable routing, fallback and human handoff mechanisms
• Develop automated tests for AI workflows, integrations and APIs
• Build and maintain CI/CD pipelines
• Monitor, troubleshoot and continuously improve AI solutions in production

Your skills and experience:

Core Software Engineering (Must Have)

• Strong commercial experience in Java and building scalable microservices / distributed systems.
• Solid understanding of software architecture, clean code principles, design patterns, and RESTful API design.
• Experience integrating complex enterprise APIs and heterogeneous data sources with robust auth/security (OAuth2, OIDC, secrets management).

AI & Agentic Systems (Must Have)

• Proven track record of developing production-grade LLM-powered applications, AI agents, and workflows (state machines / graphs).
• Hands-on experience with RAG architectures: advanced retrieval (hybrid, semantic, reranking), embeddings, and vector databases.
• Deep understanding of tool/function calling, context management, and emerging protocols (MCP, Agent-to-Agent).
• Awareness of LLM-specific security & safety: prompt injection mitigation, sandboxed tool execution, data privacy, and access controls.

Infrastructure, Testing & Observability

• Cloud & DevOps fundamentals: AWS, Docker, Kubernetes, CI/CD, and Linux.
• Strong testing culture: unit/integration testing, testing distributed systems, and evaluation of non-deterministic LLM outputs.
• Production observability: distributed tracing, logging, metrics, and AI tracing/evals.

Nice to Have

• Experience with frameworks and orchestrators: LangGraph, LangChain, ADK, or similar.
• Hands-on experience with Qdrant, OpenSearch, or Elasticsearch.
• Building and operating MCP servers in enterprise environments.
• Event-driven architectures (Kafka, RabbitMQ, SQS).

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank
• Social package: official employment, 28 days of paid leave, additional “maternity leave” for fathers, and financial assistance for parents upon the birth of children
• Comfortable working conditions: the possibility of a hybrid work format, offices equipped with shelters and generators, provision with modern equipment
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist or lawyer; discount program for sports and shopping; family days for children and adults; massage in the office
• Learning and development: access to over 130 online educational resources; corporate training programs, online library, mentoring program
• A great team: our colleagues are a community where curiosity, talent and innovation are welcomed. We support each other, learn together and grow. You can find like-minded people in over 15 professional communities, reading or sports clubs
• Career opportunities: we encourage advancement within the bank between functions
• Innovation and technology. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Andorid)Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, we develop expertise in AI and actively integrate it into processes
• Support program for defenders: we preserve jobs and pay the average salary to mobilized people. We have a support program for veterans, and the Bank’s veteran community is developing. We are working to raise awareness among managers and teams on the issues of veterans’ return to civilian life. Raiffeisen Bank is recognized as one of the best employers for veterans (Forbes)

Why Raiffeisen Bank?

• Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif’s team because for us YOU matter!
• One of the largest lenders to the economy and agricultural business among private banks
• Recognized as the best employer by EY, Forbes, Randstad, Franklin Covey, and Delo.UA
• The largest humanitarian aid donor among banks (Ukrainian Red Cross, UNITED24, Superhumans, СМІЛИВІ)
• One of the largest IT product teams among the country’s banks. • One of the largest taxpayers in Ukraine; 6.6 billion UAH were paid in taxes in 2023.

Opportunities for Everyone:

• Raif is guided by principles that focus on people and their development, with 5,500 employees and more than 2.7 million customers at the center of attention
• We support the principles of diversity, equality and inclusiveness
• We are open to hiring veterans and people with disabilities and are ready to adapt the work environment to your special needs
• We cooperate with students and older people, creating conditions for growth at any career stage

You matter at Raif!

Want to learn more? Follow us on social media:

Facebook, Instagram, LinkedIn

We are looking for a strong, hands-on leader to join our CVM department as Deputy Head of CVM, taking ownership of key operational areas and becoming a trusted partner to the Head of CVM.

As our department continues to scale, centralized decision-making has become a bottleneck. We are creating this role to increase operational autonomy, accelerate execution, and strengthen accountability across multiple teams.

This is not an assistant or coordination role. You will have a genuine leadership mandate, the authority to make operational decisions, and direct responsibility for driving business results across Retention and related functions.

Key Responsibilities

Retention Leadership

• Own the operational performance of Retention across Sportsbook, Casino, and VIP segments.
• Independently define priorities, select promotional and communication mechanics, allocate resources, and drive business objectives.
• Evaluate initiative performance and ensure delivery against agreed KPIs.

Cross-Functional Operations

• Oversee the operational alignment of MarTech, Crypto, Marketing Project Management, and Performance Audit.
• Ensure effective collaboration between teams, timely execution, and resolution of cross-functional blockers.
• Establish clear priorities, ownership, and accountability across functions.

Leadership & Team Management

• Set objectives and KPIs for teams and functional leads in line with department goals.
• Monitor performance, deadlines, and quality of execution.
• Conduct regular 1-on-1 meetings, address operational challenges, and support leads in maintaining effective team performance.
• Enable team leads to own their areas of expertise while ensuring alignment across the department.

Team Building & Recruitment

• Own the full recruitment cycle for all positions below team-lead level.
• Identify hiring needs and build effective teams within the agreed organizational structure.

Business Performance & Resource Management

• Translate department-level objectives into measurable team KPIs and actionable plans.
• Track results, identify performance gaps, and adjust priorities when needed.
• Manage budgets within approved limits and optimize resource allocation across teams.

Decision-Making Authority

This role comes with substantial operational autonomy and a clearly defined scope of authority.

You will have the authority to:

• Make final operational decisions within your area of responsibility.
• Manage budgets within approved limits.
• Select Retention mechanics and determine operational priorities.
• Allocate resources across teams within the agreed framework.
• Handle operational escalations directly, with the full support of the Head of CVM.

The Head of CVM will retain ownership of overall department strategy, global budget allocation, organizational structure, and key personnel decisions concerning team leads.

Requirements

• Proven experience in Retention, CRM, or CVM within iGaming, online betting, or another high-volume B2C business.
• Experience managing multiple teams or functional areas simultaneously.
• Strong understanding of Retention strategies, promotional mechanics, customer engagement, user retention, and monetization.
• Experience working with KPIs, business performance metrics, and budget management.
• Proven people management skills, including goal setting, performance management, and cross-functional leadership.
• Strong analytical thinking, prioritization, and decision-making skills.
• Ability to operate independently, take ownership, and drive results without excessive supervision.
• Excellent stakeholder management and communication skills.

What We Offer

• Real decision-making authority and a high degree of operational autonomy.
• A strategic partnership with the Head of CVM and a transparent division of responsibilities.
• Direct influence on business performance across multiple functions.
• The opportunity to shape operational processes, develop teams, and improve the department's operating model.
• A challenging role in a dynamic iGaming environment with significant scope for impact and professional growth.

Who Will Succeed in This Role?

We are looking for a leader who combines strong Retention expertise with a broad operational mindset. Someone who can manage through team leads, align multiple functions, make independent decisions, and take full ownership of execution and business outcomes.

If you are ready to move beyond managing a single function and take ownership of a broader business operation, we would love to hear from you.

We are looking for a strong, hands-on leader to join our CVM department as Deputy Head of CVM, taking ownership of key operational areas and becoming a trusted partner to the Head of CVM.

As our department continues to scale, centralized decision-making has become a bottleneck. We are creating this role to increase operational autonomy, accelerate execution, and strengthen accountability across multiple teams.

This is not an assistant or coordination role. You will have a genuine leadership mandate, the authority to make operational decisions, and direct responsibility for driving business results across Retention and related functions.

Key Responsibilities

Retention Leadership

• Own the operational performance of Retention across Sportsbook, Casino, and VIP segments.
• Independently define priorities, select promotional and communication mechanics, allocate resources, and drive business objectives.
• Evaluate initiative performance and ensure delivery against agreed KPIs.

Cross-Functional Operations

• Oversee the operational alignment of MarTech, Crypto, Marketing Project Management, and Performance Audit.
• Ensure effective collaboration between teams, timely execution, and resolution of cross-functional blockers.
• Establish clear priorities, ownership, and accountability across functions.

Leadership & Team Management

• Set objectives and KPIs for teams and functional leads in line with department goals.
• Monitor performance, deadlines, and quality of execution.
• Conduct regular 1-on-1 meetings, address operational challenges, and support leads in maintaining effective team performance.
• Enable team leads to own their areas of expertise while ensuring alignment across the department.

Team Building & Recruitment

• Own the full recruitment cycle for all positions below team-lead level.
• Identify hiring needs and build effective teams within the agreed organizational structure.

Business Performance & Resource Management

• Translate department-level objectives into measurable team KPIs and actionable plans.
• Track results, identify performance gaps, and adjust priorities when needed.
• Manage budgets within approved limits and optimize resource allocation across teams.

Decision-Making Authority

This role comes with substantial operational autonomy and a clearly defined scope of authority.

You will have the authority to:

• Make final operational decisions within your area of responsibility.
• Manage budgets within approved limits.
• Select Retention mechanics and determine operational priorities.
• Allocate resources across teams within the agreed framework.
• Handle operational escalations directly, with the full support of the Head of CVM.

The Head of CVM will retain ownership of overall department strategy, global budget allocation, organizational structure, and key personnel decisions concerning team leads.

Requirements

• Proven experience in Retention, CRM, or CVM within iGaming, online betting, or another high-volume B2C business.
• Experience managing multiple teams or functional areas simultaneously.
• Strong understanding of Retention strategies, promotional mechanics, customer engagement, user retention, and monetization.
• Experience working with KPIs, business performance metrics, and budget management.
• Proven people management skills, including goal setting, performance management, and cross-functional leadership.
• Strong analytical thinking, prioritization, and decision-making skills.
• Ability to operate independently, take ownership, and drive results without excessive supervision.
• Excellent stakeholder management and communication skills.

What We Offer

• Real decision-making authority and a high degree of operational autonomy.
• A strategic partnership with the Head of CVM and a transparent division of responsibilities.
• Direct influence on business performance across multiple functions.
• The opportunity to shape operational processes, develop teams, and improve the department's operating model.
• A challenging role in a dynamic iGaming environment with significant scope for impact and professional growth.

Who Will Succeed in This Role?

We are looking for a leader who combines strong Retention expertise with a broad operational mindset. Someone who can manage through team leads, align multiple functions, make independent decisions, and take full ownership of execution and business outcomes.

If you are ready to move beyond managing a single function and take ownership of a broader business operation, we would love to hear from you.

Our team is made up of professionals who know how to achieve great results and love challenges. We are currently actively looking for an PR or Community Manager to join our team to achieve better results together. Together we can bring the funniest ideas to life!

Responsibilities

• Manage and grow our social media channels: posting, replies, comments, direct messages, and engagement.
• Create and adapt content for social media, community updates, announcements, FAQs, and user communication.
• Manage and monitor key community and reputation platforms, including Discord, Reddit, forums, review websites, groups, and other relevant online spaces.
• Participate in relevant discussions naturally and professionally, without spammy promotion.
• Monitor reviews, ratings, mentions, comments, user feedback, complaints, and common questions.
• Find new relevant platforms and communities where our target audience is active.
• Share clear feedback summaries with marketing, product, support, and compliance teams.

• Help keep all public communication accurate, brand-safe, and aligned with US Sweepstakes Casino guidelines.

   

Requirements

• Experience in community management, social media, crowd marketing, ORM, or a similar role at least 3 years.
• Strong written English and ability to communicate clearly with a US audience.
• Experience with social media, online communities, review platforms, forums, Discord, and Reddit.
• Ability to create content independently: posts, replies, updates, community messages, and basic visuals.
• Strong skills in using AI tools and different digital tools for content creation, research, monitoring, automation, and task organization.
• Understanding of how to communicate naturally in communities without aggressive promotion.
• Ability to monitor many channels, prioritize tasks, and work independently.
• Interest in Sweepstakes Casino, social casino, iGaming.

• Good judgment, attention to detail, and ability to follow brand and compliance guidelines.

   

Nice to Have

• Experience with Sweepstakes Casino, social casino, iGaming, or affiliate projects.
• Experience with Reddit and Trustpilot;
• Experience creating visual content with AI tools or design tools.
• Experience with social listening, review monitoring, or reputation management tools.
• Basic understanding of responsible gaming and compliance-sensitive communication.

We are looking for a strong, hands-on leader to join our CVM department as Deputy Head of CVM, taking ownership of key operational areas and becoming a trusted partner to the Head of CVM.

As our department continues to scale, centralized decision-making has become a bottleneck. We are creating this role to increase operational autonomy, accelerate execution, and strengthen accountability across multiple teams.

This is not an assistant or coordination role. You will have a genuine leadership mandate, the authority to make operational decisions, and direct responsibility for driving business results across Retention and related functions.

Key Responsibilities

Retention Leadership

• Own the operational performance of Retention across Sportsbook, Casino, and VIP segments.
• Independently define priorities, select promotional and communication mechanics, allocate resources, and drive business objectives.
• Evaluate initiative performance and ensure delivery against agreed KPIs.

Cross-Functional Operations

• Oversee the operational alignment of MarTech, Crypto, Marketing Project Management, and Performance Audit.
• Ensure effective collaboration between teams, timely execution, and resolution of cross-functional blockers.
• Establish clear priorities, ownership, and accountability across functions.

Leadership & Team Management

• Set objectives and KPIs for teams and functional leads in line with department goals.
• Monitor performance, deadlines, and quality of execution.
• Conduct regular 1-on-1 meetings, address operational challenges, and support leads in maintaining effective team performance.
• Enable team leads to own their areas of expertise while ensuring alignment across the department.

Team Building & Recruitment

• Own the full recruitment cycle for all positions below team-lead level.
• Identify hiring needs and build effective teams within the agreed organizational structure.

Business Performance & Resource Management

• Translate department-level objectives into measurable team KPIs and actionable plans.
• Track results, identify performance gaps, and adjust priorities when needed.
• Manage budgets within approved limits and optimize resource allocation across teams.

Decision-Making Authority

This role comes with substantial operational autonomy and a clearly defined scope of authority.

You will have the authority to:

• Make final operational decisions within your area of responsibility.
• Manage budgets within approved limits.
• Select Retention mechanics and determine operational priorities.
• Allocate resources across teams within the agreed framework.
• Handle operational escalations directly, with the full support of the Head of CVM.

The Head of CVM will retain ownership of overall department strategy, global budget allocation, organizational structure, and key personnel decisions concerning team leads.

Requirements

• Proven experience in Retention, CRM, or CVM within iGaming, online betting, or another high-volume B2C business.
• Experience managing multiple teams or functional areas simultaneously.
• Strong understanding of Retention strategies, promotional mechanics, customer engagement, user retention, and monetization.
• Experience working with KPIs, business performance metrics, and budget management.
• Proven people management skills, including goal setting, performance management, and cross-functional leadership.
• Strong analytical thinking, prioritization, and decision-making skills.
• Ability to operate independently, take ownership, and drive results without excessive supervision.
• Excellent stakeholder management and communication skills.

What We Offer

• Real decision-making authority and a high degree of operational autonomy.
• A strategic partnership with the Head of CVM and a transparent division of responsibilities.
• Direct influence on business performance across multiple functions.
• The opportunity to shape operational processes, develop teams, and improve the department's operating model.
• A challenging role in a dynamic iGaming environment with significant scope for impact and professional growth.

Who Will Succeed in This Role?

We are looking for a leader who combines strong Retention expertise with a broad operational mindset. Someone who can manage through team leads, align multiple functions, make independent decisions, and take full ownership of execution and business outcomes.

If you are ready to move beyond managing a single function and take ownership of a broader business operation, we would love to hear from you.

Remote Phone Sales Specialist (Customer Retention), USA

Location: Remote (must be physically located in an eligible U.S. state)
Type: Full-time, independent contractor (B2B)
Pay: $3,000/month, plus KPI-based performance pay and bonuses after the probation period

About us
We're a sweepstakes gaming company growing our phone sales team. We're hiring two driven sales professionals to reach out to players who have already signed up on our platform.
 

About the role
This is a sales role, not customer support. You'll call a ready-made list of registered users, share current promotions and bonuses, and guide them toward their next step on the platform. If you're confident on the phone, quick to build rapport, and motivated by results, you'll do well here.

What you'll do

• Make outbound calls to registered users from a prepared contact list
• Present current offers, promotions, and bonuses
• Handle objections and keep conversations positive and engaging
• Move customers toward the target action
• Take inbound calls from customers who call back
• Follow company scripts and internal processes
• Hit performance targets once the KPI system is in place
   

What we're looking for

• 1+ year of sales experience, ideally by phone (telesales, inside sales, outbound or call center sales, customer retention)
• Fluent, confident spoken English for calls with U.S. customers
• Strong objection-handling skills and an easy way of connecting with people
• An energetic, results-focused attitude
• Physical location in an eligible U.S. state (see below)
   

Nice to have

• Background in iGaming, casino, or sweepstakes. Not required, since we provide product training.
   

Schedule

• Monday to Friday, 10:00 AM to 7:00 PM Eastern Time
• Three 15-minute breaks and a 30-minute lunch
• Virtual office: camera and screen sharing on during work hours
   

What we offer

• $3,000 per month, with the company covering applicable income tax on top
• KPI system and extra bonuses after probation
• 5 days of paid time off every 6 months
• Short product training if you're new to iGaming
• 100% remote work
   

Eligibility
Because of local regulations, we can't accept applicants living in California, Connecticut, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Oklahoma, Tennessee, or Washington. Residents of all other U.S. states are welcome to apply.

Ми шукаємо Art Director / Art Lead на проєктну зайнятість, який разом зі своєю командою візьме на себе візуальну частину наших мобільних ігрових проєктів (Social Casino, Casual).
 

Якщо ви маєте сильне портфоліо, досвід лідерства та команду художників, з якою можете реалізувати повний цикл арт-девелопменту — ця можливість саме для вас.
 

 Основні обов’язки:

• Визначення та реалізація креативного бачення проєктів на основі GDD.
• Планування та естімація візуальнихі елементів відповідно до GDD.
• Контроль якості, дедайнів, оцінок та бюджетів.
• Співпраця з основною командою  (гейм дизайнер, РМ).
• Створення та редагування 2D-асетів для ігрових проєктів.
• Використання AI-інструментів у творчому процесі.
  
   

Обов’язкові навички та досвід:

• Можливість самостійного ведення проекту під ключ
• 3+ років досвіду в ролі Art Director / Art Lead у комерційних ігрових проєктах.
• Досвід у створенні мобільних ігор.
• Керівництво командою художників
• Ведення проєктів до релізу.
• Практичні навички створення 2D-графіки та застосування принципів анімації.
• Впевнене володіння Photoshop, досвід використання AI-інструментів.
• Досвід створення візуальних ефектів, постобробки та оптимізації.
• Добре знання анатомії, теорії кольору, композиції.
  
   

Що пропонуємо ми:

• Повна гнучкість: віддалена співпраця
• Гнучкий графік — обирай свій ритм роботи.
• Проєктний формат — чіткі цілі, зрозумілі дедлайни та свобода у виборі підходів.
• Творча автономія — ви з командою формуєте візуальний стиль 
• Простір для розвитку — твої ідеї не просто слухають, а реалізовують у реальному продукті.

We are looking for an Art Director / Art Lead for a project-based role who, together with their team, will guide the visual direction of our mobile game projects (Social Casino, Casual).

If you have a strong portfolio, leadership experience, and a team of artists ready to deliver a full art development cycle, this opportunity is for you.

Key Responsibilities:

• Define and implement the creative vision of projects based on the GDD
• Plan and estimate the visual elements according to the GDD
• Collaborate closely with the core team (Game Designer, Project Manager)
• Manage quality control, timelines, estimates, and budgets.
• Create and refine 2D assets for various game projects.
• Integrate AI tools into the creative process.
  
   

Must-have skills and experience:

• Capability to lead projects independently from concept to delivery
• 3+ years of experience in commercial projects as an Art Director or Art Lead.
• Hands-on experience in mobile game development.
• Proven leadership of artist teams.
• End-to-end project experience, including release.
• Ability to manage multiple projects and teams simultaneously.
• Strong practical skills in creating 2D assets and applying animation principles.
  
   

Nice-to-have skills:

• Proficiency in Photoshop and experience with AI-based tools.
• Experience with visual effects, post-processing, and graphic optimization.
• Solid knowledge of anatomy, color theory, and composition.
  
  
   

What we offer:

• Complete flexibility: remote collaboration.
• Flexible schedule: choose your own working rhythm.
• Project format: clear goals, understandable deadlines, and freedom in choosing approaches.
• Creative autonomy: you and your team shape the visual style. 
• Room for growth: your ideas won’t just be heard — they’ll be implemented.
   

We are an international B2C company operating in the iGaming industry, with a focus on the US Sweepstakes Casino market.

As we continue to grow and scale our operations, we are looking for a System Administrator to manage and maintain our internal IT infrastructure, ensure the security and reliability of corporate systems, and support our distributed teams.

This role is ideal for a proactive, hands-on specialist who can independently manage IT operations, improve existing processes, and implement scalable infrastructure solutions.
 

Key Responsibilities:

IT Infrastructure & System Administration

• Manage, maintain, and optimize the company's internal IT infrastructure, systems, and services.
• Administer Windows, Linux, and macOS environments.
• Manage corporate cloud services, email systems, domains, DNS, VPN, and network configurations.
• Monitor infrastructure performance, troubleshoot technical issues, and ensure system availability.
• Implement backup, recovery, and infrastructure monitoring solutions.

IT Security & Access Management

• Manage employee accounts, permissions, and role-based access to corporate systems.
• Implement and maintain security policies, MFA, VPN, and secure authentication mechanisms.
• Manage onboarding and offboarding processes, including access provisioning and revocation.
• Monitor security risks, identify vulnerabilities, and implement preventive measures.
• Ensure secure handling of corporate data and sensitive information.

Corporate Tools & Technical Support

• Administer corporate services such as Google Workspace, Microsoft 365, Slack, Jira, Confluence, and other business tools.
• Provide technical support to employees across different departments.
• Troubleshoot software, hardware, connectivity, and access-related issues.
• Manage software licenses, subscriptions, and corporate IT assets.
• Maintain technical documentation, IT procedures, and infrastructure inventories.

Process Optimization & Automation

• Automate routine administrative tasks using scripts and available tools.
• Develop and improve internal IT processes to support company growth.
• Collaborate with Development, Product, Security, and Operations teams on infrastructure-related tasks.
• Participate in infrastructure improvements, system integrations, and IT-related projects.
   

What We're Looking For

• 4+ years of experience as a System Administrator, IT Administrator, or IT Infrastructure Specialist.
• Strong knowledge of Windows and Linux administration; experience supporting macOS.
• Experience administering Google Workspace and/or Microsoft 365.
• Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN, firewalls, and routing.
• Hands-on experience with access management, IAM, MFA, and security best practices.
• Experience with cloud infrastructure such as AWS, Azure, or Google Cloud.
• Knowledge of backup solutions, monitoring tools, and disaster recovery principles.
• Experience with scripting and automation (Bash, PowerShell, or Python).
• Ability to troubleshoot technical issues independently and manage multiple priorities.
• English proficiency sufficient for technical documentation and communication with international teams.
   

Nice to Have

• Previous experience in iGaming, FinTech, SaaS, or other high-availability digital products.
• Experience supporting distributed, remote-first international teams.
• Familiarity with Docker, CI/CD pipelines, and basic DevOps practices.
• Experience with Cloudflare, SSO, identity providers, and endpoint management solutions.
• Understanding of security and compliance requirements in regulated industries.
• Experience implementing IT infrastructure and security processes from scratch.

Місія ролі:
Забезпечити операційний кіберзахист AI-платформи та AI-сервісів: security monitoring, incident response, vulnerability management, IAM control, auditability, detection engineering і взаємодію з внутрішніми або зовнішніми SOC/IR-командами. Це роль, яка відповідає за те, щоб AI-рішення не були “чорною коробкою” з точки зору безпеки, логування, реагування та контролю.

Обов’язки:
- Налаштування security monitoring для AI-платформи;

- Визначення обов’язкових security logs для AI-сервісів, API, admin actions;
- Побудова detection rules та alerting;
- Управління vulnerability backlog;
- Контроль IAM, privileged access і audit logs;
- Підготовка incident response playbooks;
- Проведення security reviews перед production release;
- Взаємодія з DevOps, AppSec, PM і зовнішніми security-партнерами;
- Участь у прийманні vendor-рішень з точки зору operational security.

Вимоги:
- 4+ роки досвіду в SecOps, SOC, infrastructure security або security engineering; 
- Досвід роботи з SIEM/log management: Microsoft Sentinel, Splunk, Elastic, OpenSearch, Wazuh або аналоги;
- Практичний досвід incident response: triage, containment, escalation, post-incident review;
- Досвід vulnerability management: scanning, prioritization, remediation tracking; 
- Розуміння IAM, MFA, privileged access, RBAC, service accounts;
- Розуміння Linux hardening, network security, firewalling, TLS, VPN;
- Досвід створення security playbooks/runbooks;
- Вміння читати технічні логи та знаходити аномалії.

Буде перевагою:
- Досвід Kubernetes/container security;
- Досвід з MITRE ATT&CK, NIST, ISO 27001;
- Досвід у regulated або critical environments; 
- Досвід побудови detection rules для API, identity, infrastructure та application events;
- Досвід інтеграції security logging з DevOps/MLOps платформами;

- Досвід у GovTech.
 

Умови для чинних військових:
-Військова служба
-Служба в Києві (житло не надається), Центр, Київ
-Повне грошове забезпечення для тилової посади

Умови для цивільних:

-Офіційне працевлаштування
-Офісна робота, Київ, Центр
-Можливе бронювання

ABOUT FIRST CRYPTO EXCHANGE LLC

First Crypto Exchange LLC (FCE) is a digital asset trading platform that enables individuals and institutions to buy, sell, and manage cryptocurrencies securely and efficiently. FCE operates under a VARA license in Dubai, UAE.

FCE is committed to building a trusted, well-governed exchange, combining robust market infrastructure with strong financial controls, regulatory compliance, and operational transparency.

As the business scales, FCE is strengthening its operations function to ensure efficient trade execution, reliable settlements, accurate reconciliations, and secure management of fiat and digital assets.
 

JOB OVERVIEW

We are looking for an Operations Analyst to support and manage day-to-day operational activities across our digital asset trading business.
 

The key objective of the role is to ensure the smooth end-to-end processing of OTC trades, payments, settlements, and digital asset transactions while maintaining operational accuracy, supporting liquidity management, and ensuring compliance with internal procedures and applicable regulatory requirements.
 

The ideal candidate has hands-on experience in operations within a crypto exchange, broker-dealer, or OTC trading environment and understands the operational specifics of fiat and virtual asset transactions.
 

KEY RESPONSIBILITIES

• Manage the end-to-end trade lifecycle, from obtaining and evaluating quotes from liquidity providers to trade execution with clients.
• Oversee trade settlements, monitor transaction statuses, and investigate and resolve settlement issues.
• Process and monitor client fiat and virtual asset deposits and withdrawals, identifying and resolving transaction exceptions.
• Maintain liquidity provider and counterparty configurations and prepare operational data for internal and regulatory reporting.
• Support the Finance Department with daily reconciliations, investigate discrepancies, and coordinate their resolution.
• Support liquidity management activities, including executing approved treasury transactions.
• Identify and escalate operational exceptions and unusual activity, support compliance reviews, and maintain accurate records in line with internal policies and regulatory requirements.
• Collaborate with Technology and Product teams to report system issues, test platform updates, and support the automation and improvement of operational processes.
• Act as the day-to-day operational point of contact for banking partners, custody providers, and liquidity providers.
• Ensure the accuracy, completeness, and timely processing of operational transactions and records.
   

QUALIFICATIONS & SKILLS

• At least 2 years of operations experience at a crypto exchange, broker-dealer, OTC desk, or a similar financial services company.
• Working knowledge of blockchain technology and virtual assets.
• Practical experience with trade settlement, payment operations, or transaction processing.
• Understanding of OTC and RFQ trading workflows, including quotes, spreads, slippage, basis points (bps), and fee calculations.
• Familiarity with digital asset custody solutions and wallet management platforms.
• Strong analytical skills and the ability to investigate discrepancies and resolve operational issues.
• High attention to detail, accuracy, and a structured approach to handling transactions and documentation.
• Ability to work cross-functionally with Finance, Compliance, Technology, and Product teams.
• Good communication and coordination skills when working with external counterparties and internal stakeholders.

• Languages: Native Russian or Ukrainian; English at B2–C1 level (Upper-Intermediate to Advanced), with the ability to communicate confidently in a professional environment.

  
  LANGUAGES & TEAM ENVIRONMENT

• FCE is an international team with colleagues from Arab countries, the Netherlands, the UK, Australia, Belarus, Ukraine, Kazakhstan, Georgia, and other countries. We communicate internally in both English and Russian, so fluency in Russian or Ukrainian at a native level and a strong command of English (B2–C1) are essential for effective collaboration with colleagues across different teams and locations.
   

WOULD BE A PLUS

• Experience working in a VARA-regulated environment in the UAE.
• Familiarity with regulatory reporting requirements and operational controls in the virtual asset industry.
• Experience with treasury operations, liquidity management, and fiat-to-crypto or crypto-to-fiat transactions.
• Experience working with banking partners, payment service providers, liquidity providers, and digital asset custodians.
• Knowledge of operational risk management and transaction monitoring procedures.
   

WORKING CONDITIONS & BENEFITS

1. Compensation: Competitive compensation based on experience.
2. Vacation: 20 working days per year.
3. Sick Leave: 10 days per year.
4. Days Off: 5 days per year.
5. Public Holidays: 8–10 days per year, depending on the holiday calendar of different countries.

Job Title:

Principal Systems Infrastructure Engineer

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Our client is a B2B technology company looking for an experienced infrastructure engineer to support and improve its production environments.

This is a hands-on role for someone with strong Linux expertise who enjoys solving complex systems problems, automating operational work, and taking responsibility for service reliability. You will work closely with engineering colleagues to turn technical requirements into infrastructure that is secure, efficient, and straightforward to maintain.

About the Role:

You will manage Linux infrastructure across physical and virtual environments, supporting its full lifecycle - from initial setup and configuration to maintenance, troubleshooting, and recovery.

Alongside day-to-day operations, you will improve automation, strengthen security practices, and help the team make informed decisions about infrastructure design and deployment. The role requires practical engineering judgment, clear communication, and confidence working with changing priorities.

Key Responsibilities:

• Maintain and improve the availability, performance, and security of production Linux systems.
• Develop automation for infrastructure deployment, configuration, maintenance, and recovery.
• Investigate incidents and resolve issues involving servers, operating systems, connectivity, and storage.
• Manage virtualized and containerized environments, selecting configurations appropriate to operational requirements.
• Apply access controls, system hardening, and resource separation to support secure service delivery.
• Collaborate with engineering teams and external service providers on infrastructure changes and maintenance.
• Improve monitoring, technical documentation, and operational procedures.
• Participate in incident response and the team’s on-call rotation.

Required Competence and Skills:

• 8+ years of experience in infrastructure engineering, systems engineering, SRE, or similar roles.
• Strong experience administering Linux in production, including physical server environments.
• Ability to diagnose operating-system and infrastructure issues beyond the application layer.
• Experience using automation to manage multiple servers consistently.
• Proficiency in Python and practical experience with Terraform.
• Working knowledge of virtualization, containers, networking, and storage.
• Experience maintaining systems remotely and restoring service following failures.
• Understanding of infrastructure security, access management, and workload separation.
• Ability to own technical work from planning through implementation and ongoing support.
• Clear English communication and a collaborative approach to problem-solving.

Nice to Have:

• Experience supporting resource-intensive or performance-sensitive applications.
• Background in hosting, data centers, cloud infrastructure, or managed services.
• Familiarity with hardware selection, capacity planning, and performance optimization.
• Experience working across multiple infrastructure environments or service providers.

Why Us:

We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.